QASP PB and COR Quarterly Report 47QFSA21K0148 Nov 2 2021.docx

PERFORMANCE BASED

QUALITY ASSURANCE SURVEILLANCE PLAN AND CONTRACTING OFFICER'S REPRESENTATIVE QUARTERLY REPORT

FOR: COVID RESPONSE - IMPORT PERMIT PROGRAM - DSAT

Acquisition ID #: 47QFSA21K0148

QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)

This Quality Assurance Surveillance Plan (QASP) has been developed to evaluate contractor actions while implementing this Performance Work Statement (PWS). It is designed to provide an effective surveillance method of monitoring contractor performance for each listed objective on the Performance Requirements Matrix in the task order. The QASP provides a systematic method to evaluate the services the contractor is required to furnish.

The contractor, and not the Government, is responsible for management and quality control actions to meet the terms of the task order. The role of the Government is quality assurance to ensure task order standards are achieved.

In this task order the quality control program is the driver for product quality. The contractor is required to develop a comprehensive program of inspections and monitoring actions. The first major step to ensuring a “self-correcting” task order is to ensure that the quality control program approved at the beginning of the task order provides the measures needed to lead the contractor to success.

Once the quality control program is approved, careful application of the process and standards presented in the remainder of this document will ensure a robust quality assurance program.

100% of compliance with timeliness

100% of compliance with timeliness

100% of compliance with timeliness

100% of compliance with timeliness;

100% of compliance with timeliness;

100% of compliance with timeliness;

Number of days without staff coverage and/or not meeting requirement 100% Compliance

99% of days per month have full staff coverage 100% Inspection

Periodic Inspection CPAR Reporting

CPAR Reporting/Price Reduction

Timeliness

SURVEILLANCE

The Government will evaluate the performance objectives through surveillance as reflected above by reviews and acceptance of work products and services.

STANDARD

The Contractor shall perform all work required in a satisfactory manner in accordance with the appropriate PWS paragraph. The QA shall not consider the services complete until all deficiencies have been corrected. The Contracting Officer’s Representative (COR) or Contracting Officer’s Technical Representative (COTR) shall notify the Contracting Officer for appropriate action if any of the above performance objectives are not in accordance with acceptable AQL.

PROCEDURES

The COR will inspect all tasks required by the task order to ensure Contractor compliance with the task order requirements. Inspection results will be recorded in a Surveillance Log noting the date, time and result of inspection or verification.

The COR will document all defects using a “Task Discrepancy Report (TDR)”. The COR will verbally notify the GSA Project Manager (PM) or Contracting Officer (CO) of the defect and will submit a copy of the TDR as an Action Memo in ITSS to the GSA PM/CO. The COR will ensure the TDR is completed in its entirety and coordinated through the Contracting Officer. The Contractor will also be furnished a copy of the TDR. The Contractor shall furnish their response to the TDR. The Contractor’s response will address the accuracy and validity of the defect, planned corrective action and actions to prevent recurrence. The TDR information will be included when assessing the Contractor’s overall performance (i.e., past performance assessments, exercise of options, etc.).

If any of the services do not conform to the task order requirements, the Government may require the Contractor to perform the services again in conformity with task order requirements. The Contractor must correct the defect(s) within the timeframes established in the PWS. The COR shall not certify satisfactory performance for the task order until all defects have been corrected.

When the defects in services cannot be corrected by re-performance, the Government may:

1) Require the Contractor to take necessary action to ensure that future performance conforms to task order requirements; and,

2) Reduce the task order price to reflect the reduced value of the services performed.

The COR shall, in addition to providing documentation to the GSA PM/CO, maintain a complete quality assurance file. The file will contain copies of all reports, evaluations, recommendations, and any actions relating to the Government’s performance of the quality assurance function, including originals of all surveillance activity checklists. All such records will be retained for the life of the task order. The COR shall forward these records to the GSA PM/CO at completion or termination of the task order.

The COR shall upload a copy of the Surveillance Log in ASSIST, Collaboration Tool addressed to the GSA CO at least once every three months.

10 Jan – 09 Apr (due to GSA CS/CO NLT 19 Apr) 10 Apr – 09 Jul (due to GSA CS/CO NLT 19 Jul) 10 Jul – 09 Oct (due to GSA CS/CO NLT 19 Oct) 10 Oct – 09 Jan (due to GSA CS/CO NLT 19 Jan)

ACCEPTANCE OF SERVICES

Acceptance of services shall be based upon compliance with performance standards described in the PWS and surveillance procedures described in this QASP. Prior to approving/certifying any Contractor invoices, the COR will verify that all invoiced services have been performed in compliance with task order requirements. The COR shall not certify satisfactory performance for the task order until all defects have been corrected.

CONTRACTOR PERFORMANCE ASSESSMENT REPORT

The purpose of a COR Quarterly Report is to document the performance of the contractor every three months, with the intent to aid in a successful annual CPARS submission. To capture contractor performance, select the most appropriate rating definition that corresponds with each rating category. Rating definitions are provided below. The Quarterly COR Report should be completed and submitted by the COR, along with Surveillance Logs.

The COR shall upload a copy of the Quarterly COR Report in the ASSIST, Collaboration Tool addressed to the GSA CO.

Surveillance Log Task Order Title: COVID Response - Import Permit Program – DSAT Acquisition ID #: 47QFSA21K0148

AWARD ID: TBD

Task Order Period of Performance: ________________

Surveillance Period: _______________________

Task Requirement

PWS

Ref.

Method of Surveillance Date Accomplished

Compliance Results

Shaw Gargis: __________________________________________ Date:____________________________

Task Discrepancy Report Acquisition ID #: 47QFSA21K0148

AWARD ID: TBD

3. To: (Contractor and Manager’s Name)

4. From: (Name of Client Representative)

5. Dates

6. Discrepancy or Problem: (Describe in detail; include reference to PWS Directive; attach continuation sheet if necessary.)

Contractor Response

7. To: (Contracting Officer)

8. From: (Contractor)

9. Contractor Response as to Cause, Corrective Action and Actions to Prevent Recurrence; Attach continuation sheet if necessary. (Cite applicable Q.C. program procedures or new Q.C. procedures)

10. Government Evaluations (Acceptance, partial acceptance, rejection: attach continuation sheet if necessary)

11. Government Actions (Reduced payment, cure notice, show cause, other)

Closeout

Contractor Notified

Client Rep

CO/PM

Quarterly COR Report Acquisition ID #: 47QFSA21K0148

AWARD ID: TBD

Quarterly COR Report

Contractor:

Contract Number:

Contract Name:

Contract POP:

Location of Service:

Contracting Officer:

COR:

CPARS Evaluation Rating Definitions (see FAR 42.1503(h)(4))