QASP DrainPurge.DOC

Quality Assurance Surveillance Plan (QASP) for

DLA Disposition Services Drain and Purge CONUS Contract

A. PURPOSE

The purpose of this document is to provide guidance on administering subject contract such that the best possible quality in performance can be assured through appropriate surveillance, and addressing of any performance failures as appropriate. The Acceptable Performance Level (APL) is the standard the Government expects the contractor to meet throughout the life of the contract. In general, the contract will have two APLs that will be used to measure contractor performance though additional ones may be identified depending on the contract requirements.

B. ACCEPTABLE PERFORMANCE LEVELS

1. Timely and Compliant Draining, Containerizing, and Purging

(i) The APL is measured per order

2. Timely Invoicing

(i) The APL is measured during the entire contract performance

C. SURVEILLANCE

The primary method of surveillance for evaluating compliance is by reporting from the Points of Contact (POCs) on the orders. The POCs are responsible for reporting late performance to the Contracting Officer (KO) promptly after the order timeframe has occurred. The POC shall also include what the negative impact of the contractors failure to meet the APL was for the impacted site.

In instances where there are late completions, the POC shall determine if the late performance is caused by an occurrence beyond the reasonable control of the Contractor and without its fault or negligence such as, acts of God or the public enemy, acts of the Government in either its sovereign or contractual capacity, fires, floods, epidemics, quarantine restrictions, strikes, unusually severe weather, and delays of common carriers. In these cases there is an excusable delay and the contractor will be deemed to have made the APL for the order.

ATTACHMENT B

Acceptable Performance Levels PWS Coverage:

1.16 ACCEPTABLE PERFORMANCE LEVELS (APLs) (DRMS JUL 2008)

Acceptable Performance Levels (APLs) are the minimum performance levels of specific requirements which the contractor must achieve or risk having the Government considers performance unsatisfactory, resulting in monetary consideration from the contractor. While the Specification of an acceptable performance level does not allow the contractor to knowingly provide defective service it recognizes that it may occur unintentionally. As long as performance does not fall below the specified acceptable level, the Government will not take consideration for poor performance. If performance falls below the specified performance level, consideration may be taken at the Government’s discretion. Consideration decisions will take into account the impact on the Government as a result of the failure to meet the performance requirement and the number of times the failure has occurred throughout the contract period.

The Government will use a Quality Assurance Surveillance Plan (QASP) to monitor compliance with the contract terms and conditions and identify nonconforming services. The QASP sets forth the method and manner by which the Government intends to conduct surveillance of work under the contract and is subject to unilateral change by the Government without modification to the contract. All work required by the contract is subject to surveillance whether or not specifically included in the plan.

Performance incentives for the contractor shall include, but are not necessarily limited to, favorable impact on option exercise decisions, future awards of the same requirement, and future awards of similar requirements by the DLA, Disposition Services as well as other Government and non-Government entities that may review performance of this contract.

DELIVERABLES