Q&A Document 1.pdf

Questions & Answers - 1

Solicitation KLW-2023-04 - Virtual Proctoring Solution

Buying Organization University of Wyoming

No Question/Answer Question Date

Q1 Question: Proctoring or Assessment and Proctoring

Is the University of Wyoming looking strictly for a proctoring solution or are they interested in an assessment and proctoring solution?

Answer: The University of Wyoming is looking at online proctoring solutions.

01/27/2023

Q2 Question: Proctoring staff

Does the University of Wyoming expect the vendor to provide the proctoring staff or will you use your own staff to proctor the assessments?

Answer: Most likely the supplier would need to provide proctors. The University of Wyoming is unaware of the option to use our own staff with such a product. If your proposed solution allows for this, please provide additional information on this feature in your response.

01/27/2023

Q3 Question: Current providers

Which solutions are currently used for proctoring and assessment at the University of Wyoming

Answer: Honorlock is currently being used for proctoring online exams. Assessments are developed by course instructors.

01/27/2023

Q4 Question: Live proctoring

Are you interested in live proctoring or semi-automated proctoring (record and review)?

Answer: The University is interested in hearing what suppliers have to offer and the related costs. The

University sees advantages to both.

01/27/2023

Q5 Question: Volume of examinations

Approximately, how many annual examinations do you anticipate to be delivered and proctored as part of this solution.

Answer: The University anticipates approximately 4,000 unique students using this solution; maybe

20,000 individual exams (1 test taker/1 exam) over a year.

01/27/2023

Q6 Question: Multiple Vendor Awards

Is it the intention of this RFP to award to a single vendor, or could the award go to multiple vendors?

Answer: The intention is to award to a single supplier.

01/30/2023

Q7 Question: Live Proctoring

Is live proctoring a requirement of this RFP for award? It is mentioned in RFP document. Thank you.

Answer: Live proctoring is preferred but not an absolute requirement. The University also prefers some human participation in the process beyond the student.

01/30/2023

No Question/Answer Question Date

Q8 Question: RE: BAFO Meazure Learning

Please clarify the number of annual unique test takers and the estimated annual number of individual exam proctoring sessions (I.e. -10 exams x 50 test takers per exam = 500 proctoring sessions)

Answer: Please see the response to question 5.

01/30/2023

Q9 Question: RE: BAFO Meazure Learning

Will proctoring fees be funded by the institution or the test taker or a combination of both?

Answer: The institution.

01/30/2023

Q10 Question: RE: BAFO Meazure Learning

What is the institution’s preference on a pricing and payment model – annual fee per student, annual subscription fee based on total exam volume, or per student per exam?

Answer: The University is interested in learning more about the available option(s) for the proposed solutions. Ultimately, the model that is most cost-effective and in alignment with our use, but a model where use is estimated and an annual cost is paid with the ability to carryover usage if we do not hit initial estimates would be of interest. Per student per exam is likely the only option the University would not interested in.

01/30/2023

Q11 Question: RE: BAFO Meazure Learning

Will the chosen proctoring service be deployed institution-wide or in specific departments?

Answer: Currently, the plan is to deploy the selected solution for distance/online courses and programs, which includes departments across the university but not every department. The University can envision evolution for the tool to support other courses in time, but would want to add this into the usage estimates/cost after at least a year of usage.

01/30/2023

Q12 Question: RE: BAFO Meazure Learning

What type of proctoring service (live proctoring, automated proctoring, lockdown browser, etc.) do you anticipate will be the most utilized?

Answer: The University currently has a product called Lockdown browser integrated into our LMS, which we do not see as a proctoring solution, but rather an exam setting. We do not have a count of how many instructors currently use Lockdown browser, which is incompatible with our current proctoring solution, but whatever the raw number of live versus automated proctoring is, it is likely that automated usage will be 80-90% of total usage.

No Question/Answer Question Date

Q13 Question: RE: BAFO Meazure Learning

Moving forward, what are 2 things you would like to improve from your incumbent vendor?

Answer: The University is seeking a solution that best meets the needs and provides the best value for the University. Suppliers are encouraged to confirm in their response if their proposed solution currently offers the functionality noted below. Supporting details/information to elaborate on available functionality shall also be provided as well as if there is an additional cost for associated with the functionality.

1) Strong customer service for faculty to easily set up exams and troubleshoot;

2) Data tools to monitor usage;

3) Access to tiers of proctoring ranging from full automation to full human support;

4) The flexibility for pricing to match usage and considerations if the estimates do not represent future usage.

Questions & Answers - 1