PWS Window Glass Cleaning Service.docx

PERFORMANCE WORK STATEMENT (PWS)

VISN 04 Window, Glass, and Surface Cleaning Service

SECTION 1 - ACRONYMS AND DEFINITIONS

1.1 Acronyms. Following are acronyms which may be used in place of full text throughout this Performance Work Statement

1.2 Definitions. Following are definitions for words or phrases used throughout this PWS.

by the Government. The CC is further defined in Section 5 and Section 6 of this PWS. The Government will acquire cleaning cycle(s) through issued TOs

1.2.6 Quality Assurance. The Government procedures to verify provided. Contractor services are performed according to acceptable standards.

SECTION 2 – GENERAL INFORMATION

2.1 General. VISN04 requires window, glass, and surface cleaning services at the VISN04 VAMC’s as indicated in this PWS

2.2 Description of Services. Contractor must provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform Window, Glass, and Surface Cleaning Service as defined in this Performance Work Statement. The Contractor must perform to the standards in this contract.

2.3 Background. The VISN04 is comprised of nine Veterans Administration Medical Centers. Past award was for a 5-Year Fixed Priced (per unit) Indefinite Delivery (ID): Requirements contract. Unilateral Task Order will be issued to authorize and fund performance contingent upon availability of funding. VISN04 intends to pursue the same type of contract to provide service to all nine sites in VISN04.

2.4 Objectives.

· Window, Glass, and Surface Cleaning Services

· Availability for use by the VISN04 Medical Centers

2.5 Records. The records of inspections and any other required documentation must be kept and made available to the FCOR, VCOR, and CO, when requested, throughout the term of the contract and for the period after contract completion until final settlement of any claims under the contract.

2.6 Quality Assurance. The Government will evaluate the Contractor’s performance under this contract in accordance with the attached QASP included as Attachment 1. This plan is primarily focused on what the Government must do to ensure that the Contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s). The FCOR will conduct performance surveillance and when defective performance is observed will make known the defective performance to the Contractor’s Facility Manager or acting alternate. Government surveillance of tasks other than those listed in the QASP, may occur during the performance period of the contract.

2.7 Holidays. Contractor may perform services on any of the below Federal holidays if preapproved by the applicable FCOR:

Juneteenth

2.8 Hours of Operation. Generally, cleaning services will occur between 0700 – 1700 Monday through Friday, excluding Federal Holidays; however, the Contractor may be required to provide services after hours (1700 – 0700) and on the weekends and must have the capability to do so. Issued TOs will identify when cleaning services are required after hours and on the weekends. The Contractor may request to perform services after hours or on weekends, such requests must be presented to the FCOR and written approval must be obtained from the FCOR prior to service performance.

2.9 Place of Performance. The Contractor must have the capability to perform cleaning services at any of the following facilities. Issued TOs will define locations.

VAMC

2907 Pleasant Valley Road, Altoona, PA 16602 Blair

Butler, PA 16001 Butler

Coatesville, PA 19320 Chester

Erie, PA 16504 Erie

Lebanon, PA 17042 Lebanon

Crescenz VAMC 3900 Woodland Avenue, Philadelphia, PA 19104 Philadelphia

University Drive Campus University Drive Pittsburgh, PA 15240 Allegheny

Pittsburgh, PA 15215 Allegheny

Wilkes Barre, PA 18711 Luzerne

Wilmington, DE 19805 New Castle

2.10 Insurance. The Government requires insurance as specified in incorporated Clauses.

2.11 Physical Security. The Contractor is responsible for safeguarding all Government equipment, information and property and is liable for any Contractor caused damage.

2.12 Access Control. The Contractor must adhere to the following:

2.12.1 Each facility will determine accessibility to restricted areas. Access to restricted areas must be coordinated with the FCOR and may require Government provided escort.

2.12.2 The Contractor must establish and implement methods of ensuring all keys, access badges, access passes, and lock combinations issued to the Contractor are not lost or misplaced and are not used by unauthorized persons. The Contractor will not duplicate any keys, access badges, or access passes issued by the Government.

2.12.3 The Contractor must immediately notify the FCOR or CO any occurrences of lost or duplicated keys, access badges, and/or access passes. Additional parties may require notification (e.g. facility police, safety office, etcetera) as identified by the FCOR.

2.12.4 The Contractor must prohibit the use of issued keys, access badges, access passes, and lock combinations by any person(s) other than the Contractor’s employees. Opening of locked areas by Contractor employees to permit entrance of persons other than Contractor employees engaged in contract performance is prohibited.

2.12.5 Accessed restricted areas must be secured and locked at work conclusion.

2.13 Post Award Conference/Periodic Progress Meetings. The Contractor agrees to attend any post award conference requested by the VCOR, FCOR, or Contracting Officer in accordance with Federal Acquisition Regulation Subpart 42.5. The Contracting officer, VCOR, FCOR or other Government personnel, as appropriate, may meet periodically with the Contractor to review the contractor's performance. At these meetings the Government will apprise the contractor of how the government views the contractor's performance and the Contractor will apprise the Government of problems, if any, being experienced. Appropriate action must be taken to resolve outstanding issues. These meetings will be at no additional cost to the Government

2.14 Identification of Contractor Employees. All Contractor personnel attending meetings, answering Government telephones, and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public they are Government officials. The Contractor must also ensure all documents or reports produced by Contractors are suitably marked as Contractor products or that contractor participation is appropriately disclosed.

2.14.1 Contractor employees must be clean and present a neat appearance. Hair must be neatly trimmed and combed. Contractor employees must wear Contractor provided uniforms or comply with Contractor’s dress code which must include pants, shirts or blouses, and protective clothing when applicable. The dress code must be the same color or color combinations for all Contractor employees and distinguishable from VAMC staff and facility population. All apparel, whether uniform or dress code requirements, will be worn as designed by the manufacturer. Open toe shoes or sandals are not permitted. All personnel will display a Contractor provided identification badge while on campus. The badge must include: 1) Name of employee, 2) Contractor name, and 3) Employee photograph and must be visible and attached to employee clothing at chest level.

2.14.2 Facility access requirements vary amongst the VISN04 facilities. To ensure compliance, the Contractor must obtain the facility requirements from the FCOR prior to work commencement.

2.15 Phase In/Phase Out Period. To minimize any decreases in productivity and to prevent possible negative impacts on additional services, the Contractor must have personnel on board, during the TBD phase in/ phase out periods. During the phase in period, the Contractor must become familiar with performance requirements in order to commence full performance of services on the contract start date.

SECTION 3 – CONTRACTOR PERSONNEL

3.1 Project Manager and Facility Managers. The Contractor must provide a Project Manager and Facility Managers who are responsible for the performance of the work.

The Contractor must also provide alternates for the Project Manager and Facility Managers during absences. The names and contact information of these individuals must be designated in writing to the CO prior to contract award and subsequent changes must be presented to the CO and applicable FCOR within one business day of the change. Each participating VISN04 VAMC requires an assigned Facility Manager and alternate(s).

requested, within 30 minutes. A cell phone contact number must be provided to the FCOR prior to contract work commencement.

3.1.3 The Project Manager and Facility Managers or alternate(s) must be able to read, write, speak, and understand English.

3.2 Contractor Employees. The Contractor must not employ persons for work on this contract if such employee is considered by the CO or FCOR to be a potential threat to the facility’s operational mission or the health, safety, security, general well-being of the VISN04 VAMC’s employees and facility population.

3.3 Safety. The Contractor must perform all work in a safe manner, ensuring the protection of facility buildings and equipment from damage and Contractor employees and facility population from injury.

Scaffolds. Equivalent certifications bestowed by organizations other than IWCA may be substituted with CO and FCOR approval. An employee’s certification must be congruent with work performed. Contractor must provide proof of employee certification within three business days when requested by the FCOR.

SECTION 4 – GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICE

SECTION 5 – CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES

5.1 The Contractor must provide all property, equipment, apparatus, materials, supplies, safety equipment, and services required to ensure all terms and conditions are met.

5.2 The Government reserves the right to have removed from the work site any Contractor equipment or apparatus not meeting standards expressed in Section 3.3 of this PWS.

SECTION 6 – TASKS AND CAPABILITY

6.1 The Contractor must be capable of meeting and accomplishing all elements of this PWS.

6.2 The Contractor must provide all labor, material, equipment, apparatus, maintenance, repair, supplies, transportation, management, expertise and supervision necessary to perform the requirements of this service contract. In executing the requirements of this PWS, the Contractor must satisfy the performance requirements included in this PWS and the requirements set forth in the attached QASP.

6.3 Contractor Capability.

eight weeks of the TO’s award date. Extension requests to this time constraint must be presented to the FCOR, VCOR and CO. The CO will make final determination.

6.4 Window, Glass, and Panel surfaces.

6.4.1 The quantity and location of window, glass, and panel surfaces are estimated in Section 6.7 of this PWS. The FCOR will provide clarification during pre-award site-visit.

6.4.2 Window, glass, and surfaces include but are not limited to:

· Windows

· Glass indoors

· Glass ventilators and /or transoms

· Blanks

· Fiberglass panels

6.4.3 All surfaces must be cleaned and free of streaks, smears, soap residue, dirt, paint specs, or other foreign debris. Following the cleaning, the cleaning solutions, compounds and chemicals used in the cleaning process must be wiped and absorbed; the window, frame, sills, screens, tracks and floor in the work area must be made dry.

6.4.4 Any items, furniture, equipment, etcetera, moved to allow for cleaning purposes must be returned to the original location and be wiped dry of any cleaning solutions, compounds and chemicals.

6.4.5 When working in building interiors, opportunity must be given to VAMC staff to clear work areas prior to cleaning. The Contractor will coordinate with the FCOR methods of notification.

6.5 Window Frames, Sills, Screens, and Window/Screen tracks.

6.5.1 The quantity and location of the window frames, sills, screens, and window/screen tracks are estimated in Section 6.7 of this PWS. The FCOR will provide clarification during pre-award site-visit.

6.5.2 All frames, sills, screens, tracks, etcetera must be cleaned and free of streaks, stains, soap residue, dirt, paint specs, dust, or other foreign debris. Following the cleaning, the cleaning solutions, compounds and chemicals used in the cleaning process must be wiped and absorbed; the window, frame, sills, screens, tracks and floor in the work area must be made dry.

6.5.3 Any screens or components removed for cleaning purposes must be reinstalled after completion. Any items, furniture, equipment, etcetera, moved to allow for cleaning purposes must be returned to the original location and be wiped dry of any cleaning solutions, compounds and chemicals.

6.5.4 When working in building interiors, opportunity must be given to VAMC staff to clear work areas prior to cleaning. The Contractor will coordinate with the FCOR methods of notification.

6.6 Additional Services.

6.6.1 Condition Report. During the cleaning process, the Contractor must evaluate the condition of the windows, panels, glass, frames, sills, screens, etcetera. The following or similar conditions must be reported to the FCOR:

· Screen tears or holes

· Cracked or broken windows, panes, panels

· Damaged or torn window seals

· Inoperable windows

· Any other conditions considered poor or in need of repair

The report must be in Word or PDF format and, at a minimum, must include the reportable condition, the location (building – room number), the date discovered and the name of the Contractor employee making the observation. The report is due at the conclusion of a CC unless the Contractor determines the condition presents a safety concern; it must then be reported immediately to the FCOR.

6.6.2 Cleaning Cycle Schedule. Prior to the start of a CC the Contractor must present to the FCOR a Cleaning Cycle Schedule. The schedule must identify locations (e.g., rooms, floors, wings, etcetera) and the anticipated date cleaning will occur in those locations. As schedule deviations occur, they must be reported to the FCOR. The FCOR will define the report format.

6.6.3 Post Cleaning Report. During a CC, Post Cleaning Reports must be presented to the FCOR. The Post Cleaning Reports will identify locations recently cleaned. The FCOR will determine the frequency the reports are required (daily, weekly, etcetera) and will define the report format.

6.7 VISN04 VAMC Requirements. Facility requirements follow Section 6.7 of this PWS. The requirements identified in each table must be worked as an independent project, be completed in entirety, and hereinafter will be referred to as a Cleaning Cycle. The window counts in Sections 6.7 PWS, are estimates and the window sizes vary. The pre-award site visits are crucial and will provide Contractor opportunity to evaluate and appraise the site requirements.

6.7.1 James E. Van Zandt Veterans Affairs Medical Center (Altoona VAMC). At this time Altoona VAMC will not be participating; However, within the life of the contract Altoona VAMC may elect to participate. Contractor must ensure they have resources and capability to include Altoona in the future. Altoona VAMC will provide CC tables. Fair and reasonable pricing will be negotiated with the CO, VCOR and FCOR.

6.7.2 Butler VAMC:

6.7.2.1

CC 1A

Location/ Building Inside Cleaning Outside Cleaning Estimated Window Count Window Size Building Height Patient area

CC 1B

Location/ Building Inside Cleaning Outside Cleaning Estimated Window Count Window Size Building Height Patient Area

2 – Entrance

20 – Entrance

CC 1C

Location/

Inside Cleaning Outside Cleaning Estimated Window Count Window Size Building Height Patient Area

2 – 20 Tunnel

6.7.3 Coatesville VAMC:

Location/

Inside Cleaning Outside Cleaning Estimated Window Count Window Size Building Height Patient area

138 – Atrium

CC 2B

Location/

Inside Cleaning Outside Cleaning Estimated Window Count Window Size Building Height Patient area

3 –Urgent Care Entrance

Building 138Hospice Entrance

CC 2C

Location/

Inside Cleaning Outside Cleaning Estimated Window Count Window Size Building Height Patient area

138 – Atrium

6.7.4 Erie VAMC:

Location/

Inside Cleaning Outside Cleaning Estimated Window Count Window Size Building Height Patient area

New Boiler Plt

CC 3B

Location/

Inside Cleaning Outside Cleaning Estimated Window Count Window Size Building Height Patient Area

1 – Entrances

8 – Entrance

CLC –

Entrance

Park Garage - Ent

6.7.5 Lebanon VAMC:

Location/

Inside Cleaning Outside Cleaning Estimated Window Count Window Size Building Height Patient area

1 – Ground- 1st Fl

18 – Basement- 1st Fl

19 – 1st Fl- 2nd Fl

22 – 1st Fl -2nd Fl

99 – 1st Floor

2 – 1st Fl- 2nd Fl

23 – 1st Floor

24 – 1st Floor

106 – 1st Floor

4-1st Fl and 2nd Fl

5-1st Fl and 2nd Fl

17 – 1st Fl- 2nd Fl

101 – 1st Floor

102 – 1st Floor

100 – 1st Floor

104-1st Floor

144 – 1st Floor

CC 4B

Location/

Inside Cleaning Outside Cleaning Estimated Window Count Window Size Building Height Patient Area

1 – 2nd - 5th Fl

18 – 2nd Fl-5th Fl

17 – 3rd Fl

- 5th Fl

CC 4C

Location/

Inside Cleaning Outside Cleaning Estimated Window Count Window Size Building Height Patient Area

17-18 Tunnel

Tunnel

6.7.6 Corporal Michael J Crescenz Veterans Affairs Medical Center (Philadelphia VAMC):

Location/

Inside Cleaning Outside Cleaning Estimated Window Count Window Size Building Height Patient Area

CC 5B

Location/

Inside Cleaning Outside Cleaning Estimated Window Count Window Size Building Height Patient Area

1 – Entrance

2 – Entrance

21 – Entrance

3 – Entrance

CLC –

Entrance

Employee Garage – Entrance

6.7.6.2 The facility’s outside windows cannot be accessed from the interior.

6.7.6.3 Exterior window cleaning can only be accomplished on weekends.

The FCOR will identify the outside panes to be cleaned during a CC and will coordinate scheduling with the Contractor’s Facility Manger and the facility’s EMS Manager.

6.7.6.4 Suspended scaffolds and rope descents from the roof top are permitted. The facility’s Engineering and Safety Office must be consulted prior to use.

6.7.7 Pittsburgh VAMC:

6.7.7.1 University Drive Campus:

Location/

Inside Cleaning Outside Cleaning Estimated Window Count Window Size Building Height Patient Area

1 – Lincoln Wall

Police Booth

1 – Kalwall Surfaces

Elevator Tower Walls, East, West, Floors 1 - 5

Room 2N174, Connecting Corridor

Stairwells 2,3,6,7

11th Floor Breezeways, East & West

Smoking shelter

6.7.7.7 Heinz Campus:

Location/

Inside Cleaning Outside Cleaning Estimated Window Count Window Size Building Height Patient Area

Vestibules

71 – Lt Fixture

Yes

Smoking Shelter 1

40x16x10

No

Smoking Shelter 2

25x16x10

No

CC 6C

Location/

Inside Cleaning Outside Cleaning Estimated Window Count Window Size Building Height Patient Area

50 – 51 Tunnel

50 – 51 Tunnel

51 – 71 Tunnel

6.7.8 Wilkes-Barre VAMC:

Location/

Inside Cleaning Outside Cleaning Estimated Window Count Window Size Building Height Patient Area

6.7.8.2 Any suspension equipment must be in compliance with Section 3.3 and Section 5 of the PWS. Exterior panes will only be cleaned if accessible from the inside when performing services outlined in CLIN 0017.

6.7.8.3 Many of the facilities outside windows can be accessed and cleaned from the inside. The Contractor must clean the outside when accessible as outlined in section 6.7.8.2. The FCOR will identify windows not to be opened in order to access the outside. Such windows will not require outside cleaning during the CC for CLIN 0017.

6.7.9 Wilmington VAMC:

Location/

Inside Cleaning Outside Cleaning Estimated Window Count Window Size Building Height Patient Area

CC 8B

Location/

Inside Cleaning Outside Cleaning Estimated Window Count Window Size Building Height Patient Area

SECTION 7 – ATTACHMENT/TECHNICAL EXHIBIT LISTING

Attachment 1- Quality Assurance Surveillance Plan

QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)

The Contractor will be evaluated in accordance with the following QASP

1.

2.

3.

4.

5.

6.

7.

1 Purpose.

This QASP provides a method to evaluate performance. This QASP explains the following:

· What will be monitored

· How monitoring will take place

· Who will conduct the monitoring

· How monitoring efforts and results will be documented

This QASP does not detail how the Contractor accomplishes the work. Rather, the QASP is created with the premise that the Contractor is responsible for management and quality control actions to meet the terms of the contract. It is the Government’s responsibility to be objective, fair, and consistent in evaluating performance.

The Government may review and revise this QASP; revisions will be coordinated with the Contractor. Updates will ensure that the QASP remains a valid, useful, and enforceable document. Copies of the original QASP and revisions will be provided to the Contractor and Government officials implementing surveillance activities.

2 Government Roles and Responsibilities.

The following personnel will oversee and coordinate surveillance activities:

Roles:

· Contracting Officer (CO) – The CO will ensure performance of all necessary actions for effective contracting, ensure compliance with the contract terms, and will safeguard the interests of the Government in the contractual relationship. The CO will also assure the Contractor receives impartial, fair, and equitable treatment under this contract. The CO is ultimately responsible for the final determination of the adequacy of the Contractor’s performance.

· VISN04 Contracting Officer Representative (VCOR) – The VCOR has authority to provide direction to the Contractor if within scope of the contract, does not constitute a change to the contract, and has no funding implications. The VCOR liaisons between the CO, the Facility Contracting Officer Representative (FCOR), and the Contractor. The VCOR does not have authority to change the terms and conditions of the contract.

· Facility COR (FCOR) – The FCOR is responsible for technical administration of the contract and will assure proper Government surveillance of the Contractor’s performance. The FCOR will keep a quality assurance file for the applicable facility and at contract conclusion or when requested by the CO or VCOR, will provide contract performance documentation to the CO or VCOR. The FCOR will meet with the Contractor’s Facility Manager regularly during a CC. The FCOR is not empowered to make any contractual commitments or to authorize any contractual changes on the Government’s behalf. The Contractor must refer any changes they deem may affect contract price, terms, or conditions to the CO for action.

3 Contractor Representatives. The Contractor must provide contact information for the Project Manager and all Facility Managers and alternates to the CO and applicable FCOR as presented in Section 2 of this QASP.

4 Performance Standards. Performance standards define desired services. The Government performs surveillance to determine if the Contractor exceeds, meets or does not meet these standards contained within the Performance Work Statement. The Government will use the standards to determine Contractor performance and will compare Contractor performance to the AQL.

5 Incentives. The Government will report performance through the Contractor Performance Assessment Reporting System (CPARS). The report will be based on the Contractor meeting or not meeting performance standards.

6 Surveillance Methods. Various methods exist to monitor performance. The FCOR will use the surveillance methods listed below in the administration of this QASP. Regardless of the surveillance method, the FCOR will contact the Contractor’s Facility Manager or alternate when unacceptable performance is observed and provide the Facility Manager the observation specifics for immediate remediation.

7 Ratings. A rating system will be used to determine if Contractor performance exceeds, meets, or does not meet requirements and AQL.

Rating Structure

7.1 Satisfactory and Exceptional Performance. The FCOR will record satisfactory and exceptional performance following the conclusion of a Cleaning Cycle (CC) by completing the attached Cleaning Cycle Evaluation (CCE) form.

7.2 Unsatisfactory Performance. When unsatisfactory performance occurs the FCOR will inform the Contractor’s Facility Manager.

7.2.1 In situations when the remedy can be easily accomplished (e.g., re-cleaning, returning equipment to original location, etc.) informing the Contractor through written notification is not required; verbal notification of the unsatisfactory performance is acceptable. The FCOR will log issued verbal notifications and the remedy results.

7.2.2 The FCOR determines when written notification is required; if required, the FCOR will complete the attached Contract Performance Report (CPR) and provide it to the Contractor’s Facility Manager or alternate.

· The Facility Manager must acknowledge receipt of the CPR in writing by signing a copy of the CPR.

· Issued CPRs will be included in the FCOR file; a copy must be forwarded to the VCOR and CO.

· The CPR will specify if the Contractor is required to prepare a written Corrective Action Plan (CAP) to include the remedy and strategies to preclude reoccurrence. The CAP is attached. The FCOR will determine CAP submission dates.

· When applicable, the FCOR will review the Contractor’s CAP to determine acceptability. An unacceptable CAP will be returned to the Contractor to allow for modification and resubmission. Copies of acceptable CAPs must be forwarded to the VCOR and CO.

· CPRs requiring work stoppage resulting from unsafe conditions require a written CAP; the CAP remedy must be approved by the FCOR prior to work recommencement.

7.3 The CO will assure the Contractor receives impartial, fair, and equitable treatment. The CO is ultimately responsible for the final determination of the adequacy of the contractor’s performanc

7.1 7.2 7.3 7.4 7.5 7.6 7.7 8 Documentation.

8.1 The Government will document both positive and negative performance. All reports may become a part of supporting documentation for any contractual action and the annual past performance reporting within CPARS

8.2 Cleaning Cycle Evaluation (CCE). At the conclusion of a CC, the FCOR will complete the CCE form and submit it to the VCOR. This form must be completed within five days of CC conclusion.

8.3 Contract Performance Report (CPR). Unsatisfactory performance notification may be verbal or written depending on severity. The FCOR determines the method of notification. Written notification will be accomplished by completing the CPR. The CPR must be presented to the Contractor’s Facility Manager or alternate and to the VCOR and CO.

8.4 Corrective Action Plan (CAP). The FCOR may determine a CAP is required to resolve unsatisfactory performance. The Contractor must complete and return the CAP within time constraints the FCOR determines. CPRs requiring work stoppage resulting from unsafe conditions require a written CAP; the CAP remedy must be approved by the FCOR prior to work recommencement.

9 Measurement Frequency.

9.1 Surveillance Frequency. The surveillance frequency is defined in the contract or otherwise in this document. The CO, VCOR, or FCOR will periodically analyze whether the surveillance frequency is meeting Government’s needs and will adjust when required.

9.2 Performance Reporting Frequency. The FCOR will communicate regularly with the Contractor during contract performance. The FCOR will provide Contractor performance to the VCOR and CO at the conclusion of each Cleaning Cycle.

10 QASP Acknowledgement.

Signed:

Contractor Name/Title Date

Signed:

Butler FCOR/Title Date Signed:

Coatesville FCOR/Title Date

Signed:

Erie FCOR/Title Date

Signed:

Lebanon FCOR/Title Date

Signed:

Philadelphia FCOR/Title Date

Signed:

Pittsburgh FCOR/Title Date

Signed:

Wilkes Barre FCOR/Title Date

Signed:

Wilmington FCOR/Title Date

Attachment 2 – Cleaning Cycle Evaluation

CLEANING CYCLE EVALUATION

Response

Facility

Task Order Award Date & Number

Cleaning Cycle Start Date

Cleaning Cycle End Date

Did Cleaning Cycle start and end within contract constraints? If not, include a narrative.

Were any verbal performance notifications issued? If yes, summarize and attach supporting documentation. Refer to Section 7.2.1 of the QASP.

Were any Contract Performance Reports (CPR) issued? If yes, summarize and attach supporting documentation.

Were any Corrective Action Plans (CAP) required? If yes, summarize and attach supporting documentation.

Overall rating: Exceptional, Satisfactory, Unsatisfactory. If rated Exceptional or Unsatisfactory include a justification narrative and any applicable documentation

Attachment 3 – Contractor Performance Report

Contract Performance Report

Response

Name and contact information of FCOR

Facility

Task Order Award Date & Number

Create a unique identifier for this CPR

Location of observed unsatisfactory performance

Date of Observance

Describe unsatisfactory performance

Will a CAP be required?

Does an unsafe condition exist?

If yes, explain in detail

Does the unsafe condition require work stoppage?

Date CAP must be submitted to FCOR

Was Contractor’s remedy acceptable? To be answered following remedy completion. If no, explain in detail.

Response

CPR unique identifier

Date CPR received

Cate CAP submission required

Provide detailed plans to correct unsatisfactory performance and strategies to preclude reoccurrence

Attachment 4 – Corrective Action Plan

Corrective Action Plan