PWS TAMR 6 Oct 2020.pdf

Performance Work Statement (PWS) for

Troop Appliance Maintenance & Repair (TAMR) and Dryer Duct Cleaning

6 October 2020

Table of Contents

1.0 INTRODUCTION

Background

Objectives

Climatic Conditions

1.4 Facility Access

1.5 Traffic Flow

1.6 Drainage

1.7 Restoration of Landscape Damage

1.8 Dust Suppression

2.0 REQUIREMENTS

2.1 Description of Services

2.1.1 Non-Personal Services

2.1.2 General Information

2.1.2.1 Period of Performance (PoP)

Place of Performance and Hours of Operation

Federal Holidays. The Contractor’s performance shall not be required on the Federal public holidays listed below. Holidays occurring on weekends will be observed as directed by the Federal calendar (5 U.S.C. 6103)

2.1.3 Travel/Temporary Duty

2.1.4 Emergency Services

2.1.7 Contract Administration and Management

2.1.8 COR/ACOR Functions

2.1.9 Quality Control (QC)

2.1.9.1.3 Lock Combinations

2.1.10 Subcontract Management. N/A

2.1.11 Contractor Employees

2.1.12 Business Relations

2.2 Work Management

2.2.1 Coordination 8

2.2.2 General Fund Enterprise Business System (GFEBS)

2.3 As-Builts and Geospatial Information System (GIS)

2.3.1 Maintain As-Builts

2.3.2 Real Property Records Updates

2.3.3 GIS 9

2.3.4 GIS Support Services

2.3.5 GIS Files 9

2.3.6 Other Documents

2.4 Historic Property. N/A

2.4.1 Repair and Replacement

2.5 Special Requirements

2.5.1 Security. 9

2.5.2 Security Training

2.5.3 Safety 11

2.5.4 Training, Physical Requirements, or other Expertise Required

2.5.5 Environmental Requirements

2.5.6 Contingency Plans. N/A

2.6 Job Order Contract (JOC) Quality Assurance (QA)/Inspection Support

2.6.1 Project Support. 14

3.0 PERFORMANCE REQUIREMENTS AND STANDARDS

3.1 High Level Objectives (HLO)

3.1.1 Performance Task Requirements, Standards and Acceptable Quality Levels (AQLs).

3.2 Transition (Phase In/Phase Out)

3.2 Service Contract Report (SCR)

4.0 PERFORMANCE REQUIREMENTS SUMMARY (PRS) MATRIX

4.1 Quality Assurance

4.2 Quality Control Plan (QCP)

5.0 COMMON LEVELS OF SERVICE (CLS)

6.0 DELIVERABLES

7.0 RELATED DOCUMENTS

Definitions and Acronyms

7.1.1 Definitions 22

7.1.2 Acronyms 30

7.2 Applicable Directives, Publications

7.3 Technical Exhibit (TE)

7.4 Government-Furnished Material (GFM) / Property (GFP) / Equipment (GFE)

7.4.1 Utilities 32

7.3 Contractor-Furnished Material (CFM)/Property (CFP)/Equipment (CFE) All Contractor-furnished, material, property and equipment shall meet applicable Federal, State, local, DOD and Army laws, codes, and regulations. Examples are provided below:

7.5.1 Contractor-Furnished Material and Responsibilities

7.5.2 Contractor-Furnished Items

7.5.3. Contractor Facilities

7.6 U.S. Department of Labor (DOL) Wage Determination (WD). N/A

1.0 Introduction. This is a non-personal services contract to provide periodic appliance maintenance and repair on installed appliances and as required accomplish installation, connection, and disconnection of appliances. The Contractor will not be responsible for drayage or replacement of appliances. The Contractor shall also perform dryer duct and vent system maintenance and cleaning as part of the requirement of this contract. These services are provided in support Unaccompanied Housing (UH) at Joint Base Lewis-McChord (JBLM), Washington.

The Government will not exercise any supervision or control over the contract service providers.

The Contractor shall perform to the standards specified in this Performance Work Statement (PWS). Contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government. The Contractor shall provide all personnel, equipment, supplies, facilities, transportation (including fuel and travel time), tools, materials, supervision, and other items and non-personal services necessary as defined in this PWS.

Background.

The overall Directorate of Public Works (DPW) mission is to plan, maintain, operate, and protect the infrastructure, facilities, and environment for the Service Members, Families, and civilian employees of JBLM.

JBLM is a United States military installation located in Pierce and Thurston counties in Washington State and consists of approximately 90,300 acres. JBLM has approximately 40,000 service members (including Active Duty, National Guard and Reserve) and another 15,000 civilian employees. The installation supports a population of roughly 120,000, including military Families, contractors, retirees and others.

Objectives.

The Contractor shall ensure all work accomplished in the performance of this PWS meets all applicable Federal, State, and local laws, regulations, and directives to include, but not limited to, the publications in Section 7, Related Documents.

The Contractor shall accomplish repairs to appliances and clean dryer ducts associated with UH supported facilities. The Contractor shall also install and disconnect appliances and dryer ducts in occupants’ rooms and common areas.

The Contractor shall prepare required reports, and submit all information as specified in para 6.0 Deliverables presented in the contract. The Contractor shall ensure all work in support of mission requirements tendered to the Government for acceptance conform to the measurable performance standards of quality, timeliness, and quantity specified in the Performance Requirements Summary of this contract, para 4.0

The intent is to establish work requirements that are performance-based and results-oriented.

The Contractor shall determine the best and most cost effective ways to fulfill appliance repairs as well as dryer duct cleaning of UH supported facilities and their component needs, emphasizing innovation and commercial best practices.

Climatic Conditions.

The average annual rainfall is 48 inches; with the wettest months being October to May. The average annual snowfall is 6 inches, with snowfall expected during the period of November to February. The average frost-free period (growing season) during the year is about 193 days.

The first killing frost may be expected about November, and the last killing frost generally occurs in February. The average annual maximum and minimum temperatures are approximately 78 and 33 degrees Fahrenheit, respectively. Monthly normal temperatures ranged from a low of 33 degrees in the month of February to a high of 90 degrees in the month of August. Summer temperatures often reach 90 degrees Fahrenheit, while sub-freezing weather is common during the winter months.

1.4 Facility Access. N/A

1.5 Traffic Flow. The Contractor shall not inhibit the flow of traffic during performance of services. The Contractor shall notify the Contracting Officer (KO), in writing, a minimum of fourteen (14) calendar days in advance of any scheduled closure of streets if required.

Emergency road closures shall be coordinated with the Contracting Officer’s Representative (COR) or Alternate Contracting Officer’s Representative (ACOR).

1.6 Drainage. Maintenance work performed under this contract shall not impede drainage.

1.7 Restoration of Landscape Damage. N/A

1.8 Dust Suppression. N/A

2.0 Requirements.

2.1 Description of Services. Contractor shall plan, program, administer, manage, and execute the work necessary to perform administrative and technical support services for the JBLM Housing Division, UH Branch. This includes services for inspection, maintenance, installation, disconnection, cleaning, or repair for specified appliances; and dryer vent system maintenance and cleaning for specified Government facilities, primarily unaccompanied housing (UH).

Provide all necessary personnel, management, transportation (including gas and travel time), tools, supplies, materials, parts, equipment, labor, and supervision to maintain and repair Government-owned appliances. Appliances include but are not limited to over the stove microwave ovens, refrigerators, dishwashers, gas and electric ranges, washers (includes some industrial washers), and dryers at JBLM, Washington.

2.1.1 Non-Personal Services. The personnel rendering the services are not subject; either by the contract’s terms or by the manner of its administration, to the supervision and control usually prevailing in relationships between the Government and its employees. Non-personal service contracts are authorized by the Government in accordance with (IAW) Federal Acquisition Regulation (FAR) Subpart 37.104, under general contracting authority, and do not require specific statutory authorization.

2.1.2 General Information.

2.1.2.1 Period of Performance (PoP). The period of performance shall be for one (1) 12-month base period and four (4) 12-month option periods, refer to the delivery schedule in the contract.

Place of Performance and Hours of Operation

2.1.3.1 Place of Performance. The work to be performed under this contract will be performed at the locations on JBLM, listed in Technical Exhibit (TE) 1.

2.1.3.2 Hours of Operation. The Government's regular (normal) hours are from 0730 – 1630 hours Monday through Friday, except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. The Contractor shall conduct business during regular hours.

Federal Holidays. The Contractor’s performance shall not be required on the Federal public holidays listed below. Holidays occurring on weekends will be observed as directed by the Federal calendar (5 U.S.C. 6103).

New Year’s Day Labor Day Martin Luther King Jr.’s Birthday Columbus Day President’s Day Veteran’s Day Memorial Day Thanksgiving Day Independence Day Christmas Day

2.1.4.1 The Contractor shall provide personnel support and equipment to perform all routine maintenance task and assignments during the course of normal business Hours. Additional time may be granted to complete tasks to avoided undue hardships to resident.

2.1.4.2 Installation Closures. When an unforeseen installation closure occurs on a regularly scheduled day of work, the Contractor shall:

a. Reschedule the work to be performed the following day unless the following day is a Saturday, Sunday, a legal public holiday, and when routine work is not scheduled for that day; or

b. Reschedule the work on any day mutually satisfactory.

2.1.4.3 Inclement Weather Delay. If the Contractor determines unsafe weather conditions for continued operations, then the Contractor shall notify the KO through the COR if inclement weather suspends operations within two (2) hours. The Contractor shall resume operations with KO approval.

2.1.3 Travel/Temporary Duty. N/A

2.1.4 Emergency Services.

2.1.4.1 The Contractor or their employees shall immediately notify their supervisor of any accident requiring emergency medical treatment. The Contractor shall notify the KO or COR/ACOR immediately, not later than (NLT) two (2) hours after the incident.

2.1.4.2 The Contractor shall be responsible for the emergency medical treatment services for Contractor personnel.

2.1.5 Blank

2.1.6 Blank

2.1.7 Contract Administration and Management.

2.1.7.1 Post Award Conference/Performance Evaluation Meetings. The Contractor shall attend the post award conference convened by the contracting activity or contract administration office IAW FAR Subpart 42.5. Additional Performance Evaluation Meetings may require the Contractor’s attendance.

2.1.7.2 Notwithstanding the Contractor’s responsibility for total management during the performance of this contract, the administration of the contract requires maximum coordination and cooperation between the Government and the Contractor.

2.1.7.3 The following provides the roles and their respective authority during the performance of the contract:

2.1.7.3.1 Contracting Officer (KO). The KO is the only person authorized to direct changes in any of the requirements under this contract, and, notwithstanding any provisions contained elsewhere in this contract, said authority remains solely with the KO. In the event the Contractor makes any change at the direction of any person other than the KO, the change shall be considered to have been made without authority and solely at the risk of the Contractor. All contract administration will be effected by the KO. Communications pertaining to contractual administrative matters shall be addressed to the KO. No changes in or deviation from the terms and conditions shall be affected, without a written modification to the contract, executed by the KO authorizing such changes. The KO will approve all submittals and plans required in this

PWS.

2.1.7.3.2 Contracting Officer’s Representative (COR). The KO will appoint a COR during the performance of this contract. Additional Government personnel may be assigned to assist in contract oversight IAW AR 70-13, Management and Oversight of Service Acquisitions. Other surveillance personnel may be designated as COR or ACOR, and shall be trained and appointed IAW DoDI 5000.72, DoD Standard for Contracting Officer’s Representative (COR) Certification and DFARS 201.602-2. The ACOR will serve as on-site representatives of the COR in performance of actual contract surveillance, if they meet all COR training, experience requirements, and are appointed by the KO as an ACOR. The COR/ACOR will provide assistance in identification and resolution of problems, conflicts in priority, subtask requirement definitions, and other operations type problems. The COR/ACOR will perform IAW the responsibilities and duties identified in the appointment letter.

2.1.7.3.2.1 COR Authority. A letter of designation will be issued to the COR/ACOR by the KO. A copy of the letter will be sent to the Contractor. The letter of designation states the responsibilities and limitations of the COR/ACOR, especially with regard to changes in cost, price estimates, or changes in delivery dates. The COR/ACOR is not authorized to change any of the terms and conditions with regard to cost, quantity, or schedule of the resulting order.

2.1.7.3.3. The Contractor shall not in any way represent the United States (U.S.) Government, or that it has the authority to contract or procure supplies for the account of the United States of America (USA).

2.1.8 COR/ACOR Functions. The COR/ACOR monitors all technical aspects of the contract and assists in contract administration. The COR/ACOR is authorized to perform the following functions: assure the Contractor performs the technical requirements of the contract;

perform inspections necessary in connection with contract performance; maintain written and oral communications with the Contractor concerning technical aspects of the contract; issue written interpretations of technical requirements; monitor, document, and report Contractor's performance and notify both the KO and Contractor of any deficiencies; and coordinate site entry of Contractor personnel.

2.1.9 Quality Control (QC). Quality Control is the responsibility of the contractor. The contractor is responsible for the delivery of quality services/supplies to the Government (see FAR Part 46 Requirements).

The Contractor shall develop, implement, and maintain an effective Quality Control System that includes a written Quality Control Plan (QCP). The QCP shall implement standardized procedures and methodologies for monitoring and documenting contract performance to ensure the contractor has met all contract requirements. The contractors QCP shall contain a systematic approach to monitor operations to ensure that the contractor has provided acceptable services/products to the Government. The QCP as a minimum shall address:

Continuous process improvement Procedures for scheduling, conducting and documentation of inspection Discrepancy identification and correction Corrective action procedures to include procedures for addressing Government-discovered non-conformances

Procedures for root cause analysis to identify the root cause Root cause corrective action to prevent re-occurrence of discrepancies Procedures for trend analysis Procedures for collecting and addressing customer feedback/complaints

Upon request, the contractor shall provide its QC documentation to the Government. The QCP shall be submitted to the contract administrator and COR within 10 workdays after the date of contract award and three copies of a comprehensive written QCP shall be submitted to the Contracting Officer (KO) and COR within 5 workdays when changes are made thereafter. After acceptance of the QCP, the contractor shall receive the KO’s acceptance in writing of any proposed change to its QC system.

2.1.9.1 The COR/ACOR will provide the Contractor with a set of keys to areas not open and accessible. The Contractor shall establish and implement methods to ensure keys are not used by unauthorized persons. The Contractor shall develop procedures covering key control in the Quality Control Plan. The Contractor shall immediately report any occurrences of lost or duplicate keys to the COR/ACOR. All references to keys include key cards.

2.1.9.1.1 Lost keys shall immediately be reported by written correspondence to the COR/ACOR. In the event keys (other than master keys) are lost or duplicated, the Contractor shall, upon direction of the KO, re-key or replace the affected lock or locks. When the replacement of locks or re-keying is performed by the Government, the total cost of re-keying or the replacement of the lock or locks shall be at no additional cost to the Government. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced at the Contractor’s expense.

2.1.9.1.2 The Contractor shall prohibit the use of Government issued keys by any persons other than the Contractor’s employees. The Contractor shall prohibit the opening of locked areas by Contractor employees to permit entrance of persons other than Contractor employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the KO.

2.1.9.1.3 Lock Combinations. The Contractor shall establish and implement methods of ensuring that all lock combinations are not revealed to unauthorized persons. The Contractor shall ensure lock combinations are changed when personnel no longer require access.

2.1.9.1 The Joint Appointment Module (JAM). N/A

2.1.10 Subcontract Management. N/A. The Government does not have privity of contract with subcontractors and is not involved in matters relating to subcontract management.

2.1.10.1 Payments to Subcontractors. The Contractor shall document compliance with FAR 52.219-14(b)(1) and/or 13 CFR 124.510(c) demonstrating that it has performed the required percentage of costs for the total of all combined orders issued to that date. If the Contractor is using Similarly Situated Entities, it must be clearly identifiable in the submitted reports. If the required percentage is not being met, the Contractor shall include, with the report, a plan to meet the required percentage before the contract end date for this annual period.

2.1.11 Contractor Employees.

2.1.11.1 Key Personnel.

2.1.11.1.1 The Contractor shall provide a Program Manager who is responsible for the performance of the work. The Program Manager shall have full authority to act for the Contractor on all contract matters relating to daily operation of the contract. The name of the Program Manager shall be provided by the Contractor to the KO within ten (10) business days from contract start. The Program Manager shall be reachable by phone between 0730 - 1630 hours, Monday through Friday except Federal holidays or when the Government facility is closed for administrative reasons. Contractor personnel performing work under this contract are not required to obtain a security clearance. The Program Manager and any individuals designated as key personnel shall be able to understand, speak, read, and write the English language. The Program Manager shall also have a minimum of 2 years experiencing managing or accomplishing appliance repairs and dryer duct cleaning and have knowledge of electrical wiring for connecting appliances.

2.1.11.1.2 Common Access Card (CAC): N/A

2.1.11.1.2.1 Deleted

2.1.11.1.2.2 Deleted

2.1.11.1.2.3 Deleted

2.1.11.1.2.4 Deleted

2.1.11.1.3 Deleted

2.1.11.1.4 Qualification Standards. The Contractor shall inspect, repair, and maintain systems and components associated with facilities listed in real property records as required throughout this contract utilizing properly trained, skilled, and qualified employees or subcontractor personnel. The Contractor shall provide objective evidence of key personnel qualifications and years of experience to the KO for review and acceptance within ten (10) business days from contract start.

2.1.11.1.5 Contractor Identification. The Contractor shall ensure all personnel be identified as a Contractor to distinguish themselves (e.g., badge, company logo, or uniform) from Government employees. The Contractor shall ensure all correspondence and reports produced are marked as Contractor products or that Contractor participation is disclosed.

2.1.11.1.6 Standards of Conduct. Contractor personnel’s conduct shall not reflect discredit upon the Government. The Contractor shall ensure all personnel present a professional appearance while working on the Government installation. The Contractor’s employees shall observe and comply with all local policies and procedures concerning fire, safety, environmental protection, sanitation, security, and possession of firearms or other lethal or illegal weapons or substance. The Contractor shall ensure all Contractor employees, providing services under this contract, conduct themselves and perform services in a professional, safe, and responsible manner. The Contractor shall remove, from the job site, any employee for reasons of misconduct or security. The Contractor shall ensure employee conduct complies with 41 USC 2101-2107, Procurement Integrity. The Contractor shall also ensure that no Contractor employees conduct politically related activities or events on the installation.

2.1.11.1.7 Contractor Hiring Restrictions. The Contractor shall not hire or sub-contract with off duty or former Government employees whose employment would result in a conflict with the Joint Ethics Regulation, Standards of Conduct.

2.1.11.1.8 Organizational Conflict of Interest (OCI). Contractor and subcontractor personnel performing work under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent Organizational Conflict of Interests (OCI) as defined in FAR Subpart 9.5. The Contractor shall notify the Contracting Officer immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the Contracting Officer to avoid or mitigate any such OCI. The Contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the Contracting Officer and in the event the Contracting Officer unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the Contracting Officer may affect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.

2.1.12 Business Relations.

2.1.12.1 The Contractor shall successfully integrate and coordinate all activity needed to execute the requirements of this PWS. The Contractor shall manage the timeliness, completeness, and quality of problem identification to a degree acceptable to the Government. The Contractor shall provide to the COR/ACOR corrective action plans, timely identification of issues, and effective management of subcontractors within two (2) working days or at a mutually agreed upon date.

The Contractor shall ensure customer satisfaction and professional and ethical behavior of all Contractor personnel.

2.2 Work Management.

2.2.1 Coordination. N/A

2.2.2 General Fund Enterprise Business System (GFEBS). N/A

2.2.2.1 GFEBS Certification. N/A

2.2.2.2 Preventive Maintenance. N/A

2.2.2.3 Operations Work Orders (OWO). N/A

2.2.2.4 GFEBS Support. N/A

2.2.2.4.1 Database Tasks/Requirements. N/A

2.3 As-Builts and Geospatial Information System (GIS). N/A

2.3.1 Maintain As-Builts. N/A

2.3.1.1 Support. N/A

2.3.1.2 Training. N/A

2.3.2 Real Property Records Updates. N / A

2.3.3 GIS. N/A

2.3.4 GIS Support Services. N/A

2.3.5 GIS Files. N/A

2.3.6 Other Documents. N/A

2.4 Historic Property. N/A

2.4.1 Repair and Replacement. (Historic) N/A

2.5 Special Requirements.

2.5.1 Security.

2.5.1.1 Access and General Protection/Security Policy and Procedures. Contractor and all associated sub-contractors employees shall provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. Contractor workforce must comply with all personal identity verification requirements (FAR clause 52.204-9, Personal Identity Verification of Contractor Personnel) as directed by DOD, HQDA and/or local policy.

In addition to the changes otherwise authorized by the changes clause of this contract, should the

Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

2.5.1.2 Motor Vehicle Operators. Contractor’s personnel, whose tasks involve operation of any vehicles, shall possess a valid driver’s license, certificates, and permits applicable for the type and class of vehicle being operated.

2.5.1.3 Contractor Vehicle Registration. N/A

2.5.1.4 The Contractor shall provide all information required for background checks to meet installation access requirements, to be accomplished by the installation Provost Marshall Office, Director of Emergency Services, or Security Office.

2.5.1.5 Physical Security. The Contractor shall safeguard all Government equipment, information, and property provided for Contractor use. The Contractor shall secure Government facilities, equipment, and materials at the close of each work period.

Access and General Protection/Security Policy and Procedures: Contractor employees and all associated sub-contractor employees shall comply with applicable installation, facility, and area commander installation/facility access and local security policies and procedures provided by the Provost Marshal Office. The Contractor shall provide all information required for background checks to meet the Automated Installation Entry (AIE) access requirements to be accomplished by the installation Provost Marshal Office, Director of Emergency Services or Security Office. The Contractor shall provide the KO and COR a roster of personnel within ten

(10) business days of contract award and within ten (10) business days of new employees commencing performance. The Contractor shall have each employee requiring base access complete a Long-Term Badge Application form (see TE 5.1).

The Contractor’s workforce shall comply with all personal identity verification requirements as directed by DoD, Headquarters, Department of the Army (HQDA), and/or local policy.

Additionally, Executive Order 13465, 8 September 2008, mandates that all federal Contractors and sub-contractors shall use E-Verify for all employees working directly on any federal contract to determine eligibility to legally work in the United States. It is the responsibility of the Contractor to provide the Contractor employee a copy of the E-Verify. The E-Verify will be used in conjunction with other applicable documentation to determine eligibility for access to JBLM. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in Contractor security matters or processes.

The Contractor employees and all associated sub-contractors employees shall comply with adjudication standards and procedures using the National Crime Information Center Interstate Identification Index (NCIC-III)= and Terrorist Screening Database (TSDB) (Army Directive 2014-05/AR 190-13), applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by government representative), or, at OCONUS locations, in accordance with status of forces agreements and other theater regulations.

2.5.2 Security Training.

2.5.2.1 iWATCH Training. The contractor and all associated sub-contractors shall brief all employees on the local iWATCH program (training standards provided by the requiring activity ATO). This locally developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training shall be completed within 30 calendar days of contract award and within 5 calendar days of new employees commencing performance with the results reported to the COR NLT 30 calendar days after contract award. iWATCH training can be found at the following website:

https://www.dvidshub.net/video/583923/iwatch-2018 .

2.5.2.2 Anti-Terrorism (AT) Level I Training All Contractor employees, to include subcontractor employees, requiring access to Army installations, facilities, and controlled access areas shall complete AT Level I awareness training within 14 calendar days after contract start date. This training shall also be completed within 14 calendar days of new employees commencing performance. The Contractor shall submit certificates of completion for each affected Contractor employee and subcontractor employee, to the COR or to the KO, if a COR is not assigned, within seven (7) calendar days after completion of training by all employees and subcontractor personnel. AT Level I, awareness training is available at the following website:

https://jkodirect.jten.mil/Atlas2/page/login/Login.jsf

2.5.2.3 Formal Operations Security (OPSEC) Program The contractor shall develop an OPSEC Standing Operating Procedure (SOP)/Plan within 90 calendar days of contract award, to be reviewed and approved by the responsible Government OPSEC officer. This plan will include a process to identify critical information, where it is located, who is responsible for it, how to protect it and why it needs to be protected. The contractor shall implement OPSEC measures as ordered by the commander. In addition, the contractor shall have an identified certified Level II OPSEC coordinator per AR 530-1.

2.5.3 Safety. The Contractor shall safeguard and maintain all Government and Contractor property, as well as provide for the safety and well-being of personnel employed under this contract. The Contractor shall comply with AR 385-10, The Army Safety Program.

2.5.3.1 Safety Plan. The Contractor shall develop and implement a safety program for its employees. The Contractor shall submit the Safety Plan to the KO for review and acceptance within ten (10) days of commencement of work. Revisions shall be submitted five (5) calendar days prior to the effective date of change.

2.5.3.2 Occupational Safety and Health. The Contractor shall comply with the Occupational Safety and Health Administration (OSHA) standards. The Contractor shall comply with all applicable Federal, State, and local laws, regulations, and directives.

2.5.4 Training, Physical Requirements, or other Expertise Required.

2.5.4.1 The Contractor shall ensure all Contractor’s employees and associated subcontractors are certified or licensed to perform the tasks specified within this PWS as required by the State of Washington. The Contractor shall ensure employees are certified or licensed in the appropriate Environmental Protection Agency (EPA) areas required. The Contractor shall ensure all required documentation of certification or licensure for Contractor personnel are filed with the COR/ACOR within twenty-four (24) hours prior to employees commencing performance.

2.5.5 Environmental Requirements.

2.5.5.1 Sustainable Acquisition. In order to comply with federally mandated sustainable acquisition requirements and Department of Defense (DOD) and Department of the Army (DA) Green Procurement Program (GPP) policies, Joint Base Lewis-McChord (JBLM) requires the purchase, supply, and use of environmentally preferable products and services. Program elements include: recovered material products, energy and water efficient products, alternative fuels and fuel efficiency, bio-based products, non-ozone depleting substances, and environmentally preferable products. For a listing of designated items, associated requirements and managing program websites, see https://sftool.gov/greenprocurement. The Contractor shall comply with all applicable Federal, DOD, Army, and JBLM sustainable acquisition laws and policies. If compliant products are unavailable or determined to be impracticable based on cost or performance, the Contractor shall contact the Contracting Officer or COR for further guidance. Claims of exception must meet applicable legal criteria and be justified in writing through the submission of a completed HJB Form 225 (Sustainable Acquisition Exception). The form is available at https://www.lewis-mcchord.army.mil/designstandards/DocumentRepositoryForDSLinks/HJB%20225.pdf.

Additional information is available from the JBLM Sustainable Acquisition Program at (253) 966-6466 or usarmy.jblm.imcom.list.dpw-green-procurement@mail.mil. .

2.5.5.2 The Contractor shall supply compliant products unless they cannot be procured within a reasonable period of time not to exceed seven (7) calendar days; at prices not to exceed five (5) percent of prevailing rates; or the product(s) does not meet technical or performance standards.

The Contractor shall use materials and products commonly used in industry. For recycled/recovered materials, the Contractor shall maintain records and submit an annual report to the COR/ACOR NLT 15th of April, along with the annual certification required by FAR 52.223-9 (Certification and Estimate of Percentage of Recovered Material Content for EPA Designated Items), upon completion of the base year and each option year. See also the Contractor’s required biobased content reporting at FAR 52.223-2c. However, I’m not sure if any designated biobased categories will be included in the contract work.

2.5.5.3 Environmental Compliance. The Contractor shall provide and submit a written Environmental Plan to the COR for approval within 30 calendar days after contract award. The COR will ensure JBLM Environmental Division reviews and concurs with the Environmental Plan prior to approval. The Contractor shall comply with all Federal, State, local, and installation environmental laws, rules, plans, and policies, to include JBLM installation Regulation 200-1 (https://www.lewis-mcchord.army.mil/designstandards/pdf/pwref/FLReg_200-1.pdf). The Contractor shall use and store all materials, chemicals, and equipment used in the performance of services on the installation IAW with industry standards, local, State and Federal laws, and according to manufacturers' recommendations. The Contractor shall be financially responsible for all fines and associated costs for hazardous waste management, transportation, and disposal of waste due to the Contractor's non-compliance. The Contractor shall submit Safety Data Sheets (SDS) for approval on all materials, five (5) calendar days before delivery of the material, to the COR/ACOR. The Contractor shall provide upon request from the COR/ACOR all required data to meet environmental-mandated reporting requirements (e.g., air emission data, hazardous material storage/usage, herbicide/pesticide usage, solid/hazardous waste generation).

The Contractor shall provide data to meet reporting deadlines and during compliance inspections upon request from the COR/ACOR.

2.5.5.3.1 For any hazardous materials, upon contract start the Contractor shall submit an initial list of hazardous materials to be used (including container unit of measure [by weight or volume] and Safety Data Sheet for each product). A copy of these documents must be submitted to the JBLM Pollution Prevention Program (usarmy.jblm.imcom.list.dpw-hm-inventory@mail.mil) prior to commencement. These items must be reviewed by Pollution Prevention and authorized for use by addition to the Contractor’s Authorized Use List (AUL) issued by Pollution Prevention. The Contractor shall only bring hazardous materials on their current AUL onto

JBLM.

2.5.5.3.2 The Contractor shall submit a hazardous material inventory on HJB Form 953 (see Technical Exhibit 5) noting the hazardous materials used, the units of measure, quantities used, storage locations, and other information indicated on the form. This inventory shall be submitted the 15th day following the calendar quarter in which the hazardous materials were used and/or stored. All HJB 953 inventories shall be submitted electronically and addressed to the COR with usarmy.jblm.imcom.list.dpw-hm-inventory@mail.mil included in the carbon copy (“cc”) line of the email. Questions regarding the form may be directed to the JBLM Pollution Prevention Program (966-6469).

2.5.5.4 Spill Plan. The Contractor shall notify the COR/ACOR within one (1) hour, if the Contractor spills or releases any oil or hazardous substances, i.e., substances listed in 40 CFR 302, Designation, Reportable Quantities, and Notification. The Contractor shall submit a Spill Plan to the KO for approval within thirty (30) calendar days of contract award IAW Spill Prevention Control and Countermeasure Plan. Spill prevention, control, countermeasures, and reporting must conform to the JBLM Installation Contingency Plan. All spills outside containment to ground or water, or with the immediate potential of becoming so, must be reported immediately to JBLM Emergency Services by dialing 911. The Contractor must file a spill report (HJB Form 228; https://www.lewis-mcchord.army.mil/designstandards/DocumentRepositoryForDSLinks/HJB228SpillResponseInci dentReport.pdf) with Public Works Environmental Division Operations Branch (Bldg 1210) within one business day of the spill.

2.5.6 Contingency Plans. N/A

2.5.6.1 General. N/A.

2.5.6.2 Mobilization Contingency Plan. N/A

2.5.6.3 Disaster Contingency Plan. N/A

2.5.6.4 Dispute Contingency Plan. N/A

2.5.6.5 Plan Updates. N/A

2.6 Job Order Contract (JOC) Quality Assurance (QA)/Inspection Support. N/A

2.6.1 Project Support. N/A

3.0 Performance Requirements and Standards.

3.1 High Level Objectives (HLO). To provide a safe and healthy living environment.

3.1.1 Performance Task Requirements, Standards and Acceptable Quality Levels

(AQLs).

3.1.1.1 Damage Caused by Contractor. Damages caused by Contractor employees shall be repaired at no cost to the Government. The Contractor shall notify the COR/ACOR within one

(1) day and return the damaged area to its previous condition. The Contractor shall furnish all labor, materials, and equipment to perform the repair work including cultivating and applying seed, sprigging, or placing sod. The Contractor shall maintain all turf repair work to ensure successful growth.

3.1.1.1.2 Damage Report. The Contractor shall submit a monthly damage report to the COR/ACOR that annotates the damage, corrective action, and date corrected by the 15th of the following month.

3.2 Transition (Phase In/Phase Out). N/A

3.2 Service Contract Report (SCR). N/A

4.0 Performance Requirements Summary (PRS) Matrix.

Required Service/PWS Para

Performance Standard Maximum Allowable Degree of Deviation from Requirement

PRS#1

Contractor shall provide parts and labor to repair or replace appliances Annex 1 Para 2.3.2

The applicable repair shall be completed within 15 work days after being notified.

5 late repairs per 100 repairs (5%).

PRS#2

Contractor shall clean individual dryer duct systems on an annual basis Annex 1 Para 2.4

The applicable individual dryer duct systems shall be disconnected, cleaned, inspected and thoroughly vacuumed out.

5 dryer ducts not cleaned per 100 individual dryer ducts systems scheduled for cleaning (5%).

PRS#3

Contractor shall clean convergent dryer duct systems on an quarterly basis. Annex 1 Para 2.4

The applicable convergent dryer duct systems shall be disconnected, cleaned, inspected and thoroughly vacuumed out.

5 dryer ducts not cleaned per 100 convergent dryer ducts systems scheduled for cleaning (5%).

PRS#4

The Contractor shall submit all required reports and deliverables IAW PWS Para 6.0

All required reports and deliverables shall be submitted IAW the times and formats specified in See Para 6.0

5 late reports or deliverables per 100 reports or deliverables (5%).

4.1 Quality Assurance. The Government will evaluate the Contractor’s performance under the contract IAW the Government’s Quality Assurance Surveillance Plan (QASP). QASPs are considered to be "living documents," dynamic, adaptable, and subject to modification based on Contractor performance surveillance results. The QASP is not part of the PWS and will not be issued with the solicitation. The QASP focuses on the procedures and processes the Government will implement to assure the Contractor is performing IAW the performance standards within the PWS. The Government plan defines the criteria of how the Contractor’s performance will be evaluated, the frequency of surveillance, and the items to be inspected. Although the Government will develop a QASP, Government surveillance of Contractor performance is not limited to the QASP, or the performance objectives, outlined in the Performance Requirements Summary (PRS). The Government retains the right to evaluate all services required by the contract. The Government will perform inspections and tests in a manner that will not unduly delay the work. If any of the services performed do not conform to contract requirements, the Contractor shall perform the services again at no additional cost to the Government.

4.2 Quality Control Plan (QCP). Quality control is the responsibility of the Contractor. The Contractor shall develop, implement, and maintain an effective quality control program which shall be documented in a QCP to ensure services are performed IAW this PWS. The Contractor shall develop and implement procedures to identify and prevent the recurrence of defective services. The Contractor’s QCP is the means by which the contractor assures itself that the work conforms to contract requirements. The basic principle of the plan is that the Contractor is responsible for quality control. The QCP shall be constructed in such a manner that each CLS service can be extracted and used for that function only and not contain extraneous information.

The Contractor's QCP shall include a separate section, which addresses the Contractor's method of managing quality of work. The QCP shall include a description of the inspection system to address services listed in this PWS, and a description of the methods to be used for identifying and preventing defects in the quality of services performed. The plan shall include a description of the Contractor’s inspection system to include specifics as to areas to be inspected on a scheduled and unscheduled basis, frequency of inspections, and the title and organizational placement of the Contractor’s inspectors. No lead person or first line supervisor shall be considered a Quality Control Inspector. The Contractor shall develop, maintain, and submit a QCP to the KO for acceptance within thirty (30) calendar days after the contract is awarded. The Contractor shall submit any proposed changes in the QCP to the KO for written approval five (5) working days prior to implementation.

5.0 Common Levels of Service (CLS).

The Contractor shall provide overall management, supervision, personnel, labor, generalized or specialized equipment necessary to maintain, repair, operate, and perform all the CLS functions of the Base Operations specified below. This shall be done IAW all the terms, conditions, general and special provisions, specifications, drawings, attachments, and exhibits contained herein or incorporated by reference.

The Contractor shall ensure that all work meets or exceeds the specifications for the listed CLS.

CLS Service Title Attachment No.

200 Unaccompanied Management Annex 01 411 Facility Maintenance - Vertical Annex 02

6.0 Deliverables.

DELIVERABLE REFERENCE FREQUENCY

# OF

COPIES

MEDIUM/

FORMAT

DISTRIBUTION

Accident Requiring Emergency Medical Treatment

PWS, para.

2.1.4.1

Immediate. Not later than two (2) hours after the incident

N/A Email or Telephone

KO or

COR/ACOR

Quality Control Plan

PWS, para. 4.2 Initial: within ten

(10) days of contract award. Updates:

All QCP updates shall be submitted to the KO for acceptance within five (5) business days for approval.

Electroni c Copy

MS Word or

PDF

KO and

COR/ACOR

Program Manager

PWS, para 2.1.11.1.1

Initial: within ten

(10) business days from contract start, submit the name of the Program Manager.

Electroni c Copy

MS Word or

PDF

KO and

COR/ACOR

Qualification Standards

PWS, para.

2.1.11.1.4

Within ten (10) business days from contract start, submit objective evidence of key personnel qualifications and years of experience.

Electroni c Copy

MS Word or

PDF

KO and

COR/ACOR

Weekly Appliance Report

Annex 01 , para 2.3.4

Submit no later than close of business each Monday (first work day).

Electroni c Copy

Electronic file by e-mail as an MS Excel attachment (Comma separated value.csv)

COR/ACOR

Monthly Report

Annex 01 – para 2.3.5

Submit no later than five (5) calendar days following month of service.

Electroni c Copy

Electronic file by e-mail as an MS Excel attachment (Comma separated value.csv)Exce

COR/ACOR

DELIVERABLE

REFERENC

E

FREQUENCY

# OF

COPIES

MEDIUM/

FORMAT

DISTRIBUTION

Access and General Protection/ Security Policy and Procedures

PWS, para 2.5.1.5

Submit employee roster within ten (10) workdays of contract award and within ten

(10) workdays of new employees commencing performance.

Submit Long-Term Access Badge Application form for each employee.

Electronic Copy

Excel or PDF KO and

COR/ACOR

iWATCH Training

PWS, para 2.5.2.1

Complete the training within thirty

(30) calendar days of contract award and within five (5) calendar days of new employees commencing performance.

Electronic Copy

Word or PDF COR/ACOR

Anti-Terrorism (AT) Level I Awareness Training

PWS, para 2.5.2.2

Complete within fourteen (14) calendar days of contract start date and within fourteen

(14) days of new employees commencing performance.

Electronic Copy

Word or PDF COR/ACOR

OPSEC

Standing Operating Procedure (SOP/Plan

PWS, para 2.5.2.3

Provide an OPSEC Standing Operating Procedure (SOP)/Plan within 90 calendar days of contract award, to be reviewed and approved by the responsible Government OPSEC officer.

Electronic Copy

Word or PDF COR/ACOR

Certificates and Licenses

PWS, para 2.5.4.1

Provide documentation of employee and subcontractor certificates and licenses within twenty-four (24) hours prior to employees commencing performance.

Electronic Copy

Word or PDF COR/ACOR

Green Procurement

PWS, para 2.5.5.2

Maintain records of Green Procurement and submit an annual report by the 15th of April each year along with annual FAR required certification.

Electronic Copy

Word or PDF COR/ACOR

DELIVERABLE

REFERENC

E

FREQUENCY

# OF

COPIES

MEDIUM/

FORMAT

DISTRIBUTION

Hazardous Materials

PWS, para 2.5.5.3.1

At Contract start submit an initial list of hazardous materials to be used.

Electronic Copy

Excel COR and

JBLM

Pollution Prevention Program Office

In-Use Hazardous Materials

PWS, para 2.5.5.3.2

Submit a hazardous materials inventory By the 15th day following each quarter in which hazardous materials are used or stored on

JBLM

Electronic Copy

HJB Form

COR and

JBLM DPW

Hazardous Materials Office

Spill Notification

PWS, para 2.5.5.4

Make notification to the COR/ACOR within one (1) hour, if any hazardous substances are spilled or released.

Phone or Email

Phone or Email

COR/ACOR

Damage Caused by Contractor

PWS, para 3.1.1.1

Make notification within one (1) workday after damage has occurred.

Phone or Email

Phone or Email

COR/ACOR

Damage Caused by Contractor

PWS, para 3.1.1.1.2

Submit a monthly report if damaged has occurred by the 15th of the following month.

Electronic Copy

Word or PDF COR/ACOR

Quality Control Plan (QCP)

PWS, para 2.1.9

Develop, implement, and maintain an effective QCP.

Submit to the KO for acceptance within thirty (30) calendar days after contract award.

Submit proposed changes for approval within five (5) workdays prior to implementation.

Electronic Copy

Electronic file by e-mail as an MS Excel attachment (Comma separated value.csv)Exc el

KO

7.0 Related Documents.

Definitions and Acronyms.

7.1.1 Definitions.

7.1.1.1 Acceptable Quality Level (AQL). The AQL is the maximum percent defective (or the number of defects per hundred units) for the purposes of sampling inspection can be considered satisfactory.

7.1.1.2 Alternate Contracting Officer’s Representative (ACOR). An employee of the U.S.

Government provided by the RA and appointed by the KO to provide support to CORs in monitoring and documenting the Contractor’s performance. These alternate surveillance support personnel will serve as on-site representatives of the COR in performance of actual contract surveillance if they meet all COR training, experience requirements, and are appointed by the KO as an ACOR.

7.1.1.3 Ashes. N/A

7.1.1.4 Bulk Waste. Large items of solid waste such as household appliances, furniture, auto parts, pallets, shelving, piping, stone, concrete rubble, brick, lumber, toys, and other wastes; the size or weight of which, precludes or complicates the handling by normal collection, processing, or disposal methods.

7.1.1.5 Bulky Waste. The waste placed at the collection point or curbside that doesn't fit or is too heavy to be placed in the routine collection container. These wastes include but are not limited to: lumber, scrap metals, bricks, blocks, concrete rubble, stones, toys, furniture, appliances, logs, limbs, televisions, cabinets, automotive components, power equipment, crates, wheels, de-rimmed tires, electronics and their components, etc.

7.1.1.6 Cannibalize.