PWS_SFIDC_Janitorial_Services_44011183.docx

CARSON CITY DISTRICT OFFICE JANITORIAL SERVICES SIERRA FRONT INTERAGENCY DISPATCH CENTER

PERFORMANCE WORK STATEMENT

A. SCOPE OF THE WORK

The BLM Carson City District Office has a requirement for high-quality janitorial services at the locations stated herein, in accordance with these specifications and other terms and conditions set forth. The work covered under these specifications consists of performing all operations in connection with janitorial/custodial services in the buildings.

The Contractor shall furnish all labor, supervision, equipment, transportation, quality control and supplies necessary (except those identified as government-supplied) to satisfactorily perform the services specified to acceptable standards. It is intended that the services will include, whether specifically listed or not, all functions normally considered a part of commercial janitorial/custodial work.

The work site is located at the Sierra Front Interagency Dispatch Center, at 2311 Firebrand Circle Minden, NV. 89423. The center is located approximately 46 miles south of Reno, NV. The building to be covered by these services is one-story, approximately 5500 square feet. This includes, but is not limited to, all designated spaces, halls, restrooms, offices, work areas, entrance ways, lobbies and storage areas. The entire building is on one level with a predominantly carpeted floor. It houses approximately 15 employees full time employees; however, from May through October, the number of employees can increase to approximately

55. The office hours are from 7:00 a.m. to 6:00 p.m. daily, Monday through Friday, except for federal holidays. During the summer months, this building can change to a 24-hour dispatch center, dependent upon fire activity.

All cleaning supplies and materials shall meet environmentally preferable cleaning products as certified by Green Seal, Greenguard or similar organizations. A Material Safety Data Sheet (MSDS) shall be obtained and given to the Contracting Officer Representative (COR) for all cleaning products stored onsite. All cleaning products used shall be equal to the most suitable grade of the respective article as is used in standard acceptable cleaning operations.

Frequency of Services:

The services shall be performed from 5:00 am to 7:30 am, Mondays, Wednesdays, and Fridays, with the exception of federal holidays from November to April. From May to October, the frequency of services will increase to a Monday through Friday schedule. During extended fire activity, additional days of service may be requested.

B. CUSTODIAL SERVICES REQUIREMENTS

The contractor shall provide the custodial services described herein.

a. Basic Services. All basic services will be paid for under the firm fixed-price portion of the contract. Basic services shall be performed to the frequencies shown in the Performance Standards and shall consist of the services listed for the specified spaces. Furniture or other equipment (including waste containers) moved while performing basic services shall be returned to their original position. Performance requirements for these services include the following:

l. Weekly Services:

a. Vacuuming. Vacuuming of carpets is done using a commercial grade carpet vacuum machine, to include the removal of gum and spots. Floors should be free of lint, dust, dirt, food particles and gum spots. Clean under desks and use hose to get close to walls and comers.

b. Sweeping and Mopping. Flooring shall be swept, or dust mopped so as to remove all loose dirt, dust and debris. Prior to damp mopping, floors shall be swept/dust mopped. Damp mop all floors, including the bathrooms, using a detergent/disinfectant solution and assure floors are free of dirt, dust, film, streaks, debris, standing water and water stains. Care should be given to avoid splashing on equipment, furniture, walls, doors, trim and adjacent carpet.

c. Dust surfaces of furniture, filing cabinets, windowsills, blinds and readily available flat surfaces. High dust (above door heights) and remove all cobwebs.

d. Emptying Waste Containers. All waste containers shall be emptied, and plastic liners replaced as needed. All waste collected shall be disposed of in the designated refuse collection receptacle outside.

e. Cleaning Restrooms. There are three restrooms that include 5 sinks, 6 toilets, 2 urinals and 3 shower stalls. Restroom fixtures, including urinals, toilets, and sinks shall be washed inside and outside utilizing a disinfectant and shall be free of stains and odors. An approved toilet bowl cleaning solution shall be used to remove stains from urinals. Toilet seats shall be left in the raised position.

Brushes, sponges, and cloths that have been used to clean any other part of the restroom (including toilets, urinals, walls, floors and partitions) shall not be used to clean the sinks. Floors shall be swept, or dust mopped free of dirt and then mopped with a disinfectant. Walls shall be cleaned free of dirt and stains and both sides of the restroom stall doors shall be thoroughly cleaned. Mirrors shall be cleaned and polished. All metal fixtures and hardware, to include shelves, soap dispensers, tissue holders, towel dispensers, pipes and any other chrome or satin finish shall be cleaned and polished. Waste containers shall be emptied, disinfected and plastic liners replaced.

f. Servicing Restrooms. Servicing restrooms shall include inspecting and replenishing, but are not limited to, paper towels, toilet tissue, air freshener and soap. The Contractor shall stock restrooms with sufficient supplies to ensure that the supplies will last until the next scheduled service. The waste receptacle for the sanitary products shall be emptied, disinfected and liners replaced.

g. Cleaning Breakrooms. Clean and disinfect the surfaces in both employee break rooms, to include countertops, appliances, including microwaves, table tops and sinks. Waste containers shall be emptied, and plastic liners replaced.

h. Clean the interior and exterior entry doors.

2. Monthly Services:

a. Spot clean soiled areas of carpet.

b. Wash baseboards and door trims.

c. Clean and sweep cobwebs from under soffit/eave and light fixtures on exterior of building.

3. Semi Annual Services:

a. Clean interior and exterior window surfaces.

b. Clean all blinds.

c. Shampoo all carpets (April and October).

4. Miscellaneous Duties:

In addition to the work specified above, the Contractor shall perform the following duties in conjunction with the cleaning operation:

a. Report hazardous conditions and items in need of repair.

b. Report any signs of insects or rodents.

c. Report any harassment that occurred while on the work site.

d. Report any packages left at the front door without disturbing them.

Government-Furnished Facilities/Supplies

The following facilities are provided for the Contractor's use during the term of the contract:

a. Availability of Utilities. The Government will furnish the following utility services at existing outlets, for use in those facilities provided by the Government and as many as may be required for the work to be performed under the contract; electricity, fresh water, sewage service and refuse collection (from existing collection points). Information concerning the location of existing outlets may be obtained from the Contracting Officer Representative (COR). Utilities specified above will be furnished at no cost to the Contractor. The Contractor shall provide and maintain at his/her expense the necessary services from existing Government outlets to the site of the work.

b. Trash dumpsters and collection provided by the Government.

c. Storage area for Contractor supplies and janitorial equipment.

d. Building access or access keys.

Contractor-Furnished Supplies

Custodial supplies, materials and equipment shall be of the type and quality used in large-scale commercial cleaning operations, shall meet the requirements specified herein and shall be approved by the Contracting Officer before use.

a. The Contractor shall provide janitorial services, and all cleaning products as needed for all areas to be cleaned as identified in this statement of work. The Contractor shall make careful selection of cleaning products and equipment to comply with the following:

1.Purchase and use green cleaning products that have the following environmentally responsible features:

· Non-toxic

· Contain no phosphates

· Non-corrosive

· Contain no ozone-depleting compounds

· Contain no known carcinogens

· Contain no chlorine bleach

· Contain no butoxyethanol

· Contain no petroleum distillates

· Non-flammable

· Concentrated for use in cold water

· Safe volatile organic compound levels when diluted; and

· Packaged ecologically in recycled-content cardboard boxes and plastic containers (to the maximum extent practical)

2. Eliminate use of harsh chemicals and the release of irritating fumes.

3. All cleaning products must be Green Seal or similar organization certified (http://www.greenseal.org/findaprod uct/index.cfm)

b. Material Requirements. All toilet supplies and custodial materials and supplies provided by the Contractor shall conform to the requirements of the latest edition of the applicable federal specifications listed herein. Those not covered by federal specifications shall be of commercial grade and quality. Within 10 days after award of this contract, the Contractor shall include the manufacturer's name, brand name, and statement certifying that materials supplied meet or exceed contract requirements.

I. Toilet Supplies. Toilet supplies to be furnished by the Contractor shall conform to the requirements specified below:

· Liquid soaps shall be mjldly scented, approxin1ately 15% concentrate.

2. Paper Towels and Toilet Paper. Paper towels and toilet paper shall conform to the following requirements.

· Paper towels shall fit the existing paper towel dispensers. Factory reject type paper shall not be used in this contract. Towels shall be delivered in unopened cartons.

· Toilet tissue shall be medium soft, and the approximate size of rolls shall be 4 ½" wide, 2-ply, commercial grade, conforming to one of the following manufacturers' brand names as specified, or an approved equal;

I. Northern

2. Kleenex

3. Charmin

3. Aerosol Deodorizer. Aerosol deodorizer shall be standard commercial type, as approved by the Contracting Officer.

4. Disinfectant Germicidal. Disinfectant shall be standard conrn1ercial type.

5. Waste Container Liners. Liners shall be of proper size to fit the containers.

c. Safety: A minimum two-week supply of restroom supplies shall be kept on site. No flammable liquids shall be stored in the building.

d. The Contractor shall obtain and have on file a Material Safety Data Sheet (MSDS) for all hazardous materials used and stored by the Contractor. The contractor shall organize all MSDS's and place them in a "Right to Know Center" to ensure that they are available to janitorial staff and BLM personnel. Note: "Right to Know Center" shall include a) MSDS for all hazardous materials; b) Inventory sheet of all hazardous materials; and c) sign off sheets for all hazardous materials. Inventory and sign off sheets are available from the local BLM office.

e. Equipment: All power-driven equipment for carpet care shall be of the commercial grade industrial type, mechanically sound, safe to operate and in a condition that does not harm or excessively wear existing finishes and floor coverings. Storage and use of the approved equipment shall be acceptable to the Safety Officer. Power equipment with a damaged cord or missing a ground prong on the cord must be removed from the work site or have the cord replaced immediately.

Management

The Contractor shall manage the total work effort associated with the custodial services required herein to assure fully adequate and timely completion of these services. Included in this function shall be a full range of management duties including, but not limited to, planning, scheduling and quality control. The Contractor shall provide an adequate staff of personnel with the necessary management expertise to assure the performance of the work in accordance with sound and efficient management practices. The Contractor shall maintain an adequate work force to complete work in accordance with the time and quality standards specified herein.

a. Work Control. The Contractor shall implement all necessary work control procedures to ensure timely accomplishment of work requirements, as well as to permit tracking of work in progress. The Contractor shall plan and schedule work to assure materials, labor and equipment are available to complete work requirements within the specified time limits and in conformance with the quality standards established herein. Verbal scheduling and reports shall be provided when requested by the Contracting Officer's Representative (COR).

b. Work Schedule. The Janitorial services shall be performed between 5:00 a.m. and 7:30 a.m. on Mondays, Wednesdays and Fridays. During peak season of activity, janitorial services will be performed daily, Monday through Friday. Additional days may be requested if needed. The contractor shall discuss scheduled times allowed for performance of duties with the COR. No deviation from selected time and day will be allowed except when given advance permission by the COR.

c. Protection of Government Property. During execution of the work, the Contractor shall take special care to protect Government property, including furniture, carpet, walls base boards and other surfaces from materials not intended. Accidental splashes shall be removed immediately. The Contractor shall return areas damaged as a result of work under this contract to their original condition at their own expense, to include painting, refinishing or replacement, if necessary.

d. Security Requirements. Upon completing the scheduled work, the Contractor shall ensure that all lights are off and that all doors are locked before leaving the building, unless otherwise instructed. If the building is occupied by Government personnel before/after normal working hours, the Contractor shall notify the occupants of his/her arrival and departure. The Contractor shall not disturb papers on desks or bulletin boards, open drawers or cabinets, or use telephones provided for Government use, except for emergency calls to police or fire depa1tments.

C. CONTRACTOR PERSONNEL SECURITY AND SUITABILITY REQUIREMENTS

Performance of this contract requires contractor personnel to have a federal government-issued Personal Identity Verification (PIV) credential before being allowed unsupervised access to a DOI [facility and/or information system]. 1l1e COR or Contracting Officer's Technical Representative (COTR) will be the requesting official and will make arrangements through a DOI Access Card Sponsor for personal identity verification and DOI Access Card issuance.

At least two weeks before start of contract performance, the Contractor must identify all contractor and subcontractor personnel who will require [physical and/or logical] access for performance of work under this contract. Physical Access means routine, unescorted or unmonitored access to nonpublic areas of a federally controlled facility. Logical Access means routine, unsupervised access to a Level 3 or 4 federally controlled information system. The Contractor must make their personnel available at the place and time specified by the COR/COTR or DOI Access Card Sponsor in order to initiate screening and background investigations. The following forms and inquiries, or their equivalent, will be used to initiate the credentialing process:

· OPM Standard Fom185 or 85P

· OF 306

· National Criminal History Check (NCHC) (local procedures may require the fingerprinting to done at a police station; in this case, any charges are to be borne by the contractor)

· Release to Obtain Credit lnfom1ation

· PIV card application (web-based)

Before starting work under this contract, a National Criminal History Check (NCI-IC) will be initiated to verify the identity of the individual applying for clearance and to determine the individual's suitability for the position. If the NCHC adjudication is favorable, a DOI Access Card will be issued for that individual. If the adjudication is unfavorable, the credentials will not be issued, and the contractor must make other arrangements for performance of the work. In the event of a disagreement between the Contractor and the Government concerning the suitability of an individual to pe1fo1m work under this contract, DOI shall have the right of final determination.

Contractor employees must give, and authorize others to give, full, frank, and truthful answers to relevant and material questions needed to reach a suitability determination. Refusal or failure to furnish or authorize provision of information may constitute grounds for denial or revocation of credentials. Government personnel may contact the contractor personnel being screened or investigated in person, by telephone or in writing, and the Contractor must ensure they are available for such contact.

Alternatively, if an individual has already been credentialed by another agency through OPM, and that credential has not yet expired, further investigation may not be necessary. In that case, the contractor must provide the COR/COTR with documentation that supports the individual's credentialed status.

Contractor employees who have been successfully adjudicated will be issued DOI Access Cards, which must be activated at a USAccess Credentialing Center. Those Contractor employees not located within a reasonable travel time of a USAccess Credentialing Center will be screened and issued alternate credentials, such as temporary access badges.

During performance of the contract, the Contractor must keep the COR/COTR apprised of changes in personnel to ensure that performance is not delayed by compliance with credentialing processes. Cards that have been lost, damaged, or stolen must be reported to the COR/COTR and Issuing Office within 24 hours. If reissuance of expired credentials is needed, it must be coordinated through the COR/COTR.

At the end of contract performance, or when a contractor employee is no longer working under this contract, the Contractor must ensure that all identification cards are returned to the COR/COTR.

This requirement must be incorporated into any subcontracts that require subcontractor personnel to have routine unsupervised access to a federally controlled facility for more than 180 calendar days or any unsupervised access to a federally controlled Level 3 or 4 information system.

CONTRACTOR MUST COMPLY WITH THE ABOVE REQUIREMENTS WITHIN A MINIMUM OF 10 WORKING DAYS FROM CONTRACT AWARD. IN THE EVENT THE CONTRACTOR DOES NOTCOMPLY, THE CONTRACT MAY BE TERMINATED FOR THE CONVENIENCE OF THE GOVERNMENT AND AWARD MADE TO AN ALTERANTIVE QUOTER WHOSE OFFER IS MOST ADVANTAGEOUS TO THE GOVERNMENT.

D. SAFETY REQUIREMENTS

All Contractor personnel shall comply with all applicable Federal, State and local laws while engaged in the performance of this contract, to include safety policies and regulations established by the BLM. All hard copy publications are available via the referenced websites below.

Supplements or amendments to listed publications may be issued during the life of the contract.

1. Occupational Safety and Health. The Contractor shall comply with all provisions of the Williams-Steiger Occupational Safety and Health Act of 1970, all applicable safety and health regulations that have been promulgated by the Secretary of Labor under the Williams-Steiger Occupational Safety and Health Act of 1970, to include 29 Code of Federal Regulations (CFR) Part 1910 (Occupational Safety and Health Standards), and all applicable safety and health codes and standards of the state and local jurisdictions where the work is to be performed. Periodic inspections will be made by the Government to ensure safe and healthy working conditions. Provisions of the Williams-Steiger Occupational Safety and Health Act of 1970 and the Occupational Safety and Health Standards can be found at the following links:

a. Williams-Steiger Occupational Safety and Health Act of 1970 https://www.osha.gov/pls/oshaweb/owasrch.search form?p doc type=OSHACT

b. 29 (CFR) Pait 1910 Occupational Safety & Health Standards https://www.osha.gov/pls/oshaweb/owastand .display standard group?p toe leve l=l&p pa1t number-1910

2. Safety, Health and Environmental Requirements. The contractor shall ensure that personnel comply with all BLM safety, health, fire protection and secu1ity policies, guidelines and directives. The Contractor shall ensure safety in the assigned work areas and shall identify safety hazards to the COR. Before any work is performed, the Contractor shall advise persons performing the work of any hazards involved.

3. Energy Conservation. The contractor shall participate in Government utility conservation and resource recycling programs. The Contractor shall instruct all personnel in energy and resource conservation practices and shall require them to operate utilities under conditions that preclude wasteful use of energy. Current recycling programs include aluminum cans, paper and printer ink cartridges. Federal guidelines concerning recycling can be found at http://www.ofcc.gov

E. QUALITY CONTROL, INSPECTIONAND ACCEPTANCE OF WORK

1. The Contractor shall be responsible for the quality of services provided under the contract, including those provided by subcontractors. The Contractor shall achieve an acceptable performance rating in accomplishing the tasks and services listed herein. The performance rating will be based on the results of an inspection process that the Government will administer using the Quality Assurance Inspection Report (QAIR).

The Government will inspect services under this contract to assess the Contractor's overall performance. The results of the inspections will determine overall satisfaction with the various services provided, focusing primarily on the timeliness and quality of these services. The inspection requires that the contractor adhere to the following standards of workmanship:

a. Floor Sweeping and Vacuuming of Carpets: An acceptably swept floor shall not have dust streaks, debris or dirt in comers, behind doors or under furniture. Wall bases, equipment, doors and furniture shall not be disfigured by broom or vacuum. Vacuum cleaning is acceptable when the surface is free of dust, dust balls, dirt, stains, spots or other debris.

b. Damp Mopping: An acceptable damp-mopped floor presents a clean appearance, is free from streaks, smears, coffee stains, dirt residue and water, and has a clean, fresh odor.

c. Dusting and Cobweb Removal: An acceptable dusted surface is free of all dust, dust streaks, lint, cobwebs, dirt, oily streaks or stains from contact with oily dusters. Cobwebs at all levels shall be removed without damaging or smudging walls, ceilings or woodwork.

d. Plumbing Fixtures and Toilet Rooms: Sinks shall have a clean appearance and fresh odor. Acceptable cleaned toilet rooms shall have no objectionable odors. Toilets, sinks and room fixtures shall be clean and bright, free from soap film or encrustations. Towel, soap and toilet tissue dispensers shall be filled.

e. Glass Cleaning: Glass cleaning is acceptable when the glass surface is without streaks, film, deposits or stains.

f. Spot Cleaning: A surface is acceptable when it is free of dirty handprints, splash marks, coffee stains or other recent soiling.

g. Light Fixture Cleaning: Light fixtures are acceptably cleaned when all components, including bulbs, shades, grills and tubes, are free of dust, insects, dirt, lint, film and streaks.

h. Cleaning and Polishing of Furniture, Filing and Storage Cabinets: Work is acceptable when dirt, dust, fingerprints and stains are removed without damaging the furniture or cabinets, and the surfaces have a bright, clean look and fresh odor.

i. Waste Receptacles: Emptying is acceptable when all receptacles have been emptied and returned to their original positions, tom or dirty liners have been replaced, and all wastepaper and trash have been collected and disposed of in the bulk refuse container.

J. General Cleaning: Disinfection of surfaces is acceptable when dirt, dust, fingerprints and stains are removed without damaging the surface and have a bright, clean look and fresh odor.

2. Scheduled services will be periodically sampled by the COR or Appointed Project Inspector (Pl) to assure their satisfactory completion. If one or more of the services are not completed in compliance with the contract requirements (non-preformed or unsatisfactorily performed) the Contractor shall be subject to payment deductions. If the work is of unacceptable quality, the Government will have the choice of either requiring the Contractor to re-perform the work or let it go until the next scheduled occurrence, depending on the importance level of the requirement.

3. At any time, the COR may request the Contractor to participate in conference calls or meetings to review contract performance. Discussions shall include a review of contract performance, issues, suggestions for changes in the business process, etc. In the event performance problems exist, the parties will discuss to achieve a mutual resolution.

4. When the Contractor has been informed of defective services, the Contractor must rework the task or service if rework is possible. The COR will evaluate the defective service and the impact thereof. Based upon criticality, the COR may decide to strictly document the defects on a Contractor Discrepancy Report (CDR) and not allow further expenditure of resources for rework.

In the event of rework, the time of Contractor notification will serve as the beginning of the rework period. If, at the completion of the rework, the task or service is still unacceptable, then the contract may be terminated for the convenience of the Government.