PWS SFFB Custodial Grounds Maintenance 2020 11 13.pdf

Version 1.6 || August 2015

National Building Services Scope of Work

SOLICITATION NUMBER: 47PK0221R0004

SERVICE: CUSTODIAL AND RELATED SERVICES

LOCATION(S): San Francisco Federal Building (CA0305ZZ) 90 7th Street, San Francisco, CA 94103

PERIOD OF PERFORMANCE: 4/1/2021 – 3/31/2022

With Four 1-Year Options

SOLICITATION ISSUE DATE: November 20, 2020

PRE-PROPOSAL/SITE VISIT: December 1, 2020

QUESTION DUE: December 9, 2020

OFFER RECEIPT DATE/TIME: January 4, 2021, 4:00 p.m.

TABLE OF CONTENTS

(Sections A through M)

Contents

A. SOLICITATION/CONTRACT FORM

A.1 STANDARD FORMS

B. SERVICES, ORDERING AND PRICES

B.1 DESCRIPTION OF SERVICES ....................................................................... Error! Bookmark not defined.

C. DESCRIPTION/SPECIFICATION/STATEMENT OF WORK

C.1 DEFINITIONS

C.2 OBJECTIVES AND SCOPE

C.2.1 The Contractor Shall C.2.2 Cleaning Hours

C.3 GREEN CLEANING

C.4 sustainable purchasing

C.4.1 Sustainable Product Standards C.4.2 Key Sustainable Products (KSPs) C.4.3 Proof of Compliance C.4.4 Exemptions C.4.5 Safety Data Sheets (SDS)

C.5 INTERIOR STANDARD SERVICES

C.5.1 Performance Standards C.5.2 Floor Care C.5.3 Carpets and Rugs C.5.4 Floor Mats and Runners C.5.5 Restrooms, Shower Rooms, Locker Rooms C.5.6 Automatic Hand Sanitizer Dispensers (Stand Alone) C.5.7 Fixtures C.5.8 Surfaces C.5.9 Walls C.5.10 High Cleaning C.5.11 Dusting C.5.12 Trash, Wastebaskets and Ash Receptacles C.5.13 Recyclables C.5.14 Elevators, Escalators and Stairways

C.5.15 Plate Glass C.5.16 Window Washing C.5.17 Blinds and Coverings (Not Including Drapes, Curtains and Unique Coverings) C.5.18 Fine Arts Collection C.5.19 Policing Inside Areas C.5.20 Interior and Atrium Plants (Government Plants) C.5.21 Concessions (Cafeterias, Snack Bars and Vending Machine Areas) C.5.22 Mailroom Areas C.5.23 Fitness Centers and Health Units

C.6 EXTERIOR STANDARD SERVICES

C.6.1 Performance Standards C.6.2 Plate Glass C.6.3 Window Washing C.6.4 Canopies C.6.5 Hard Surface Areas C.6.6 Ash Receptacles and Trash Containers C.6.7 Surfaces (Signs, Vending Machines, Tables, etc.)

C.6.8 Graffiti Removal C.6.9 Excrement Removal (Human, Bird and Animal) C.6.10 Policing Outside Areas (Trash and Debris)

C.7 GROUNDS MAINTENANCE

C.7.1 Grounds Maintenance Services C.7.2 Composting C.7.3 Trees and Shrubs C.7.4 Mulching C.7.5 Mowing and Edging C.7.6 Leaf Removal C.7.7 Over Seeding, Dethatching and Plugging C.7.8 Fertilization C.7.9 Flowerbeds and Plants C.7.10 Plant Replacements C.7.11 Soil and Ground Cover C.7.12 Fence / Property Lines C.7.13 Weeds C.7.14 Irrigation Systems C.7.15 Adjust, Clean and Set Automatic Controllers C.7.16 Watering

C.8 TRASH MANAGEMENT

C.8.1. Trash / Recycling Surveys C.8.2. Trash / Recycling Containers

C.9 RECYCLING & COMPOSTING

C.9.1 Extent of Work C.9.2 Collection and Pickups C.9.3 Restriction on Use

C.10 INTEGRATED PEST MANAGEMENT (IPM)

C.10.1 Preventive Pest Maintenance C.10.2 General C.10.3 Pests Included and Excluded C.10.4 Initial Pest Assessment C.10.5 Integrated Pest Management Plan C.10.6 Insect Control C.10.7 Rodent Control C.10.8 Pesticide Application C.10.9 Structural and Procedural Recommendations C.10.10 Manner and Time to Conduct Service C.10.11 Safety and Health

C.11 ABOVE STANDARD SERVICES

C.11.1. Carpet Extraction (Private Areas) C.11.2. Window Washing C.11.3. Postal Lock Boxes and Mail Cases C.11.4. Washing of Blinds and Coverings (Not Including Drapes, Curtains and Unique Coverings) C.11.5. Pressure Washing and/or Steam Cleaning C.11.6. Tree Thinning C.11.7. Government Furnished Trees and Plants (Planted In Ground or Planters)

C.12 SERVICE CALLS

C.13 PROTECTION AND DAMAGE

C.14 CHILD CARE CENTER

C.14.1 Products C.14.2 Standards C.14.3 Guidance C.14.4 Safety C.14.5 Cleaning Requirements C.14.6 Quality Standards for Child Care

C.15 QUALITY CONTROL PLAN (QCP)

C.16 CLEANING SCHEDULES

C.17 COMMUNICATION REQUIREMENTS

C.18 CONTRACTOR SUBMITTALS / DELIVERABLES CHART

D. PACKAGING AND MARKING

e. INSPECTION AND ACCEPTANCE

F. DELIVERIES OR PERFORMANCE

G. CONTRACT ADMINISTRATION DATA

H. SPECIAL CONTRACT REQUIREMENTS

H.1 CONTRACTOR RESPONSIBILITIES

H.1.1 Supervisors H.1.2 Communication H.1.3 Camera/Video Devices H.1.4 Training H.1.5 Uniforms H.1.6 Exposure Control Program H.1.7 Key Control H.1.8 Qualifications of Personnel H.1.9 Miscellaneous Requirements

H.2 STRIKE CONTINGENCY PLAN (SCP)

H.3 OCCUPANT EMERGENCY PLAN (OEP)

H.4 CONTRACTOR PANDEMIC PLAN

H.5 CONSERVATION

H.6 ASBESTOS AND LEAD AWARENESS TRAINING

H.7 PROVIDED BY THE GOVERNMENT

H.8 SECURITY REQUIREMENTS (NON-CLASSIFIED CONTRACT)

H.8.1 FAR 52.204-9 PERSONAL IDENTITY VERIFICATION (SEPT 2007)

H.8.2 GSAR 552.237-70 Qualifications Of Offerors (MAY 1989) H.8.3 GSAR 552.237-71 Qualifications Of Employees (MAY 1989) H.8.4 Suitability Determinations H.8.5 Compliance with Security Requirements

H.9 IDENTIFICATION CREDENTIAL

H.10 ESCORT REQUIREMENTS

H.11 STANDARD OF CONDUCT

H.12 REMOVAL FROM CONTRACT WORK

H.13 SENSITIVE BUT UNCLASSIFIED BUILDING INFORMATION (SBU)

H.14 RECORDING PRESENCE

H.15 GOVERNMENT FORMS

H.16 OTHER CONTRACTORS

H.17 ORDINANCES, TAXES, PERMITS, AND LICENSES

H.18 DISCREPANCY IN THE SPECIFICATIONS

i. Contract Clauses

I.1 CONTRACT TERMS AND CONDITIONS

I.2 VACANT SPACE ............................................................................................. Error! Bookmark not defined.

j. List of Attachments (documentS, exhibits & Other Attachments)

EXHIBIT 1 || BUILDING INFORMATION SHEET

EXHIBIT 2 || QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)

EXHIBIT 3 || SURVEILLANCE FORMS

EXHIBIT 4 || BUILDING EXTERIOR AND HARDSCAPE PLAN

EXHIBIT 5 || TRASH / RECYCLING SURVEYS

k. Representations, Certifications, and Other Statements of Offerors L. Instructions, Conditions, and Notices to Bidders/Offerors M. Evaluation Factors for Award

A. SOLICITATION/CONTRACT FORM

A.1 STANDARD FORMS

See attached SF1449

B. SERVICES, ORDERING AND PRICES

This solicitation contains a work statement for a performance-based service. This means that the Government has described “what” is to be accomplished, not “how” to accomplish it, and states a basis for determining whether finished work meets the Government quality requirements. It does not state detailed procedures for accomplishing the work unless there are safety, security or communication requirements.

The contractor will be required to maintain a quality control program to ensure that the requirements of this contract are met. This program shall be created for identifying and correcting deficiencies in the quality of services before the performance becomes unacceptable.

B.1 DESCRIPTION OF SERVICES

The Contractor shall provide all management, supervision, labor, materials, supplies and equipment (except as otherwise provided), and shall plan, schedule, coordinate and assure effective performance of all services described herein. The Contractor will be required to provide management, custodial and grounds maintenance related services during the initial twelve (12) months of service in accordance with the requirements of this solicitation and prices for basic and alternate services.

The provision for the exercise of 4 additional twelve month periods, which may be exercised upon 30 days written notice to the Contractor at the Government’s option, shall be contained in the resulting contract awarded. Evaluation of options does not obligate the government to extension of the contract term past the initial year (s) of service.

B.2 ALTERNATE OFFER FOR ADDITIONAL SERVICES

Offerors must proposal a price per man-hour for providing additional services when ordered by the Contracting Officer’s Representative in addition to the services specified as “basic services” in Section C. This additional services provision is to be used to satisfy the Government’s short- term non-recurring need for service.

Should a continuing need for additional service arise; a contract modification will be negotiated pursuant to the “Changes” clause contained on the Supplemental Contract Clauses for Building Service Contracts.

Orders for additional services may be placed orally by the CO or his/her Designee. All orders for each month will be confirmed by issuance of a GSA Form 300, Order for Supplies or Services. The GSA Form 300 will describe the service provided and will establish the hours of service for which the Contractor will be compensated, based on the CO or his/her designee authorization log. Monthly orders totaling less than $3,000 will be processed via use of the Government Visa credit card or direct pay system as shown in Section G, and will not be confirmed in writing.

B.3 VACANT SPACE

Temporary Space Reduction: The Rentable Square Footage listed on the Building Information Data Sheet is for a fully occupied building. The Contractor's proposal shall reflect pricing for a fully occupied building. In the event there is vacant space that is temporarily not being serviced under the contract, the contractor shall be notified at the time of the site-visit. If there is a substantial amount of vacant space that is 3,000 RSF or more, it will be noted on the Building Information Data Sheet.

If there is more than 3,000 rentable square feet of vacant space that will be vacant for more than three (3) months at the time of award, the CO shall determine if the contract will be awarded minus the vacant space at the awarded cost per square foot. If so, as the vacant space is filled, it shall be added back into the contract at the current cost per square foot. The COR shall utilize the “Vacant Space Reduction” template found in Section "I" of the contract.

B.4 PRICING OF OPTIONS FOR CONTRACT SERVICES

Offeror shall price the option requirements for the four (4) additional 12-month periods by assuming that the minimum hourly wages and fringe benefits established by the U.S. Department Of Labor, Wage And Hour Division Wage Determination (WD) No. 1974-1257, Revision No. 44, dated 12/23/19, for the initial twelve-month period of performance will apply to the additional twelve-month option periods.

In the event the option(s) is exercised by the Government, the contract price(s) will be adjusted upward or downward at the time the option is exercised in accordance with the clause entitled Fair Labor Standards Act and Service Contract Act - Price Adjustment (Option Contract). (See Sec. I)

Offerors are cautioned that any offer may be rejected as non-responsive if it is materially unbalanced as to prices for the option and the initial periods. An offer is unbalanced when it is based on prices, which are significantly less than cost for some work, and prices, which are significantly overstated for other work.

B.5 Price Schedule *Refer to attachment B Offer Sheet Template.xlsx

Service Call Hourly Rates Quote a price per man-hour for providing Service Call services when ordered that are in addition to the services specified herein for the Standard Services. This services provision is intended to be used to satisfy the Government's short term non-recurring needs for service.

Orders for reimbursable Service Calls up to $2,500 may be placed orally, and processed using a GSA charge card.

Orders that exceed $2,500 may be placed or confirmed by issuance of a GSA Form 300, Order for Supplies or Services. The GSA Form 300 will describe the service to be provided and will establish, excluding emergencies, the maximum number of hours for which the Contractor will be compensated. Orders paid for by a GSA charge card may not exceed the cardholder’s single purchase limit. Individual orders for service calls involving more than 40 man-hours will only be issued with the Contractor’s agreement. Should a continuing need for services arise, a contract modification will be negotiated pursuant to the "Changes" clause.

Vacant Space The Rentable Square Footage listed on the Building Information Data Sheet is for a fully occupied building. The Contractor's bid shall reflect pricing for a fully occupied building. In the event that there is vacant space in the building, the contractor shall be notified at the time of the site-visit. If there is a substantial amount of vacant space (3,000 or more), it will be noted on the Building Information Data Sheet.

If there is more than 3,000 rentable square feet of vacant space that will be vacant for more than three (3) months at the time of award, the CO shall determine if the contract will be awarded minus the vacant space at the awarded cost per square foot. If so, as the vacant space is filled, it shall be added back into the contract at the current cost per square foot.

During contract performance, if vacant space occurs and it is less than 3,000 rentable square feet and vacant for less than three (3) months, then the COR shall take deductions for the vacant space on the effective date, as stipulated in writing by the COR, and will continue until the effective date on which the cleaning is resumed. The COR shall utilize the “Vacant Space Reduction” template found in Section "I" of the contract. If more than 3,000 rentable square feet becomes vacant for more than (3) months, the CO shall determine if a modification to the contract is necessary.

C. DESCRIPTION/SPECIFICATION/STATEMENT OF WORK

C.1 DEFINITIONS

General Program The work specified in this specification shall be in accordance with all Federal, State, county and city laws, codes, and ordinances and shall follow the more stringent of them. In addition to compliance with these laws, the Contractor shall follow all applicable standard industry practices including, but not limited to, the Occupational Safety and Health Act (OSHA) and the National Institute of Building Sciences (NIBS).

Above Standard Services Above Standard Services are services not covered in the monthly price of the contract. Contractor prices include all applicable labor, materials, supplies, training/certifications, equipment (except as otherwise provided), supervision, and management.

Acceptance The term constitutes acknowledgment that the supplies or services required in the contract conform to applicable contract quality and quantity requirements.

Approval ‘Approval’ means the Government has reviewed the submittals, deliverables, or administrative documents [e.g., insurance certificates, Safety Data Sheets (SDS’s) formerly Material Safety Data Sheets (MSDS), etc.], and has determined that the documents conform to contract requirements. Government approval shall not relieve the Contractor of responsibility for complying with Federal, State, and local laws and regulations.

Building A reference to ‘facility’ and ‘site’ is interchangeable with ‘building.’ A man-made structure or edifice which services are performed within or on the exterior of the formation and is intended to support or shelter any use or continuous occupancy.

Cleanable Square Feet This is calculated by taking the buildings Gross Square Feet and removing the square footage of the buildings non-cleanable and low frequency cleaning areas, which include but are not limited to: walls, stairwells, electrical closets, closets, mechanical rooms, storage rooms, raised floor computer rooms, etc. Refer to Exhibit 1 for more detailed information on the building’s cleanable square footage.

Contracting Officer (CO) The CO has the responsibility for the administration of this contract. The CO alone, without delegation, is authorized to take action on behalf of the Government to amend, modify or deviate from the contract terms, conditions, requirements, specifications, details and/or delivery schedules. However, the CO may delegate certain other responsibilities to authorized Government representatives.

Contracting Officer's Representative (COR) The COR shall be appointed by letter from the CO. The CO uses CORs as the primary Government representatives for the administration of the contract. CORs shall have proper training and experience in inspecting contracts, but do not have the authority to modify the contract.

Contractor Reference to ‘Contractor’ throughout the SOW even for those references to subcontracted type tasks shall mean the responsibility of the contract service provider.

Custodial A reference to ‘custodial’ is interchangeable with ‘janitorial’. Custodial and related services can include cleaning, window washing, trash removal, recycling, landscaping, and maintaining a building or area.

Environmentally Sustainable These are products or services that have a lesser or reduced effect on human health and the environment when compared with competing products or services that serve the same purpose. This comparison may consider raw materials acquisition, production, manufacturing, product, chemicals, packaging, distribution, reuse, operation, maintenance, or disposal of the product or service. Refer to the Federal Requirements section for a list of environmentally sustainable attributes and certifying entities.

Federal Holidays Federal holidays are New Year’s Day, Martin Luther King Day, President’s Day, Memorial Day, Independence Day, Labor Day, Columbus Day, Veterans’ Day, Thanksgiving Day, and Christmas Day. When Federal Holidays fall on weekends, a weekday is typically designated as the holiday.

Guiding Principles for Sustainable Existing Buildings A practice of using processes that is environmentally responsible and resource-efficient throughout a building's life-cycle. The goal is to minimize and offset consumption of energy, water, and other resources and to eliminate all waste and pollution from building operations and activities. The result is to reduce the environmental impact of the Federal Government, which will expand and complement the building design economy, utility, durability, and comfort.

The common objective is to reduce the overall impact of the built environment on human health and the natural environment by:

● Improving energy efficiency and reductions in greenhouse gas emissions.

● Reducing water consumption intensity.

● Acquiring green products and services.

● Implementing pollution prevention measures, including reduction or elimination of the use of toxic and hazardous chemicals/materials.

● Implementing cost-effective waste prevention and recycling programs.

● Increasing diversion of solid/trash waste.

Resource: http://www.wbdg.org/resources/env_sustainability.php

GSA Green Purchasing Program (GPP) The GPP which includes the Green Purchasing Plan specifies requirements to promote the purchase of environmentally sustainable products and services.

Green Cleaning Green Cleaning is a planned and organized approach to cleaning specifically designed to protect building occupant s’ and workers’ health, while at the same time reducing environmental impacts.

LEED-EB

http://www.wbdg.org/resources/env_sustainability.php

Leadership in Energy and Environmental Design for Existing Buildings (LEED-EB) provides building owners and operators with a concise framework for identifying and implementing practical & measurable green building design, construction, operations & maintenance solutions. Once a building has achieved LEED certification, all future purchases & services must be evaluated to ensure compliance with LEED certification.

Modification Modification is a bilateral or unilateral change in the terms of a contract.

Ordering Official Ordering Officials are appointed by letter from the CO. Ordering Officials shall be the Government’s representative for the ordering of supplies and services.

Performance Based Service Contracting This is a procurement strategy that seeks to issue technical requirements that set forth outcomes for performance instead of specific requirements on how to perform the service. This strategy shifts the risk of performance to the Contractor by allowing the Contractor to design the methods of achieving desired results as defined by the performance quality standards established by the Government.

Product Preference Products that are identified as environmentally sustainable shall be selected over those which do not carry such designations. The following factors to consider when selecting products include: environmental performance, cost performance, bio-based, recycled content, biodegradability, technical performance, and availability.

Quality Assurance Surveillance Plan (QASP) The QASP is the Government’s surveillance method for monitoring and evaluating the Contractor's performance under a Performance Based Statement of Work (PBSOW).

Quality Control Plan (QCP) The Quality Control Plan describes the methods used by the Contractor to identify and correct deficiencies in the quality of services before the level of performance becomes unacceptable. Preparation of this document is the responsibility of the Contractor.

Sanitize This is the process of removing dirt and certain bacteria so that the number of germs is reduced to a level that the spread of disease is unlikely.

Service Calls Service calls are considered standard service requirements, such as requests for rearranging of furniture in a conference room, special events support, spills, replenishing restroom supplies, etc.

Standard Services A standard service is defined as all services that are included in the monthly price or are defined in the contract document. Prices are to include all applicable labor, materials, supplies, training/certifications, equipment (except as otherwise provided), supervision, and management.

Stewardship This is the responsibility for managing, conducting or supervising the quality, state or condition of a commercial or institutional building.

C.2 OBJECTIVES AND SCOPE

This contract is for custodial and related services with a Performance-Based Statement of Work (PBSOW) for Region 9, Custodial and Grounds Maintenance services for the San Francisco Federal Building at 90 7th Street, San Francisco, CA 94103. As a performance-based contract, the requirements are stated in terms of desired results with associated quality standards. The contract consists of two major functional areas: standard services and above standard services.

Custodial and related services provided by the Contractor are arranged and oversight is provided through one or more of the following entities: GSA’s Regional Office, Service Centers, Field Offices, or Local Offices. These entities represent the Property Management organizations that have been adopted by GSA’s regional leadership.

All references incorporated herein as Web sites (URL’s) are up-to-date but may be subject to change by their web publisher. Web pages are provided to the Contractor for additional clarity. A change to any Web site specified in this contract does not change or alter the contract objectives identified herein.

C.2.1 The Contractor Shall

1. Furnish all personnel, labor, equipment, materials, tools, supplies, supervision, management, training/certifications, and services, except as may be expressly set forth as Government furnished, and otherwise accomplish all actions necessary to or incident to, perform and provide the work efforts described in the contract.

2. Ensure that their employees are properly trained, licensed and/or certified to operate necessary building systems or equipment for which licensed and/or certified personnel are required by Federal, State, or local laws; codes, or ordinances.

3. Be responsible to make the management and operational decisions to meet the quality performance standards required under this contract.

4. Use innovation, technology and other means and methods to develop and perform the most efficient cleaning services for the building.

5. Implement an effective Quality Control Plan (QCP).

6. Implement an effective service call system that results in prompt, professional, and courteous resolution of tenant concerns.

7. Keep the CO or their designee informed of current status of the work being performed, provide all submittals and other pertinent information needed by the CO or their designee.

8. Reduce the environmental impacts of work performed under this contract by using, to the maximum extent, environmentally sound practices, processes, and products.

9. Provide training/certifications for their employees that stress stewardship in cleaning practices i.e., the use, disposal and recycling of cleaning chemicals; and dispensing equipment and packaging. Current information on stewardship, training, educational materials and other issues can be found in ASTM E1971-05 or at the ASTM web site. Information on these items is also available on the web site: Stewardship for the Cleaning of Commercial and Institutional Buildings (www.astm.org) and ISSA’s web site (www.issa.com).

C.2.2 Cleaning Hours http://www.astm.org/ http://www.issa.com/

The performance of the cleaning at building(s) shall take place between the hours of 6:00 a.m. and 11:00 p.m. The hours shall not be changed unless authorized by the CO or their designee.

C.3 GREEN CLEANING

C.3.1 Green Cleaning Plan The Contractor shall submit a green cleaning plan to the CO within 5 days prior to the start of work that sets forth the procedures, products and equipment that will be used to reduce the exposure of building occupants and maintenance personnel to potentially hazardous chemical, biological and particulate contaminants. The plan shall include building-specific standards that will apply to dusting, dust mopping, dry floor cleaning, chemical handling and tracking, cleaning equipment and associated planned maintenance. Plan shall also describe how hard floor and carpet maintenance will minimize chemical use; practices for cleaning entryways; practices for the handling and storage of cleaning chemicals to minimize spills, leaks, and other mismanagement; practices related to the use of chemical concentrates and dilutions systems; personnel training; and green cleaning quality control processes

C.3.2 Green Cleaning Training The Contractor shall provide training to their employees that stress proper stewardship in green cleaning practices.

The Contractor shall conduct Green Cleaning Training, at a minimum annually, and shall submit written certification to the CO within 5 days of completing the training. Information on stewardship, training, and other issues can be found in ASTM E1971-05, Standard Guide for Stewardship for the Cleaning of Commercial and Institutional Buildings www.astm.org/. The focus of this training is to address appropriate cleaning activities and processes to maximize eco-efficiency and to minimize adverse impacts on the building occupants, cleaning personnel, the building structure itself, and the environment. Adherence to the principles set forth in this guide can lead to greater tenant and occupant satisfaction, reduced operational costs, and greater productivity (for occupants and cleaning personnel).

C.3.3 LEED-EB

The policy of GSA is to bring most, but not all, of its owned buildings into conformity with the most current and Government-accepted version of LEED’s current rating system by the U.S. Green Building Council (www.usgbc.org).

Only in those instances where GSA is pursuing LEED certification will additional LEED scope requirements be added to this specification. Criteria for specific LEED Existing Building (EB) credits will be provided by the LEED-EB Project Manager or designee. More information on LEED-EB is found at www.usgbc.org.

C.4 SUSTAINABLE PURCHASING

The Contractor shall use safe and environmentally friendly products as referenced throughout this specification.

Green cleaning products and processes include those meeting government and third party certified sustainability standards, other environmentally protective products and services as well as those that conserve energy, water, and other resources. Contractor shall select and track cleaning product and materials purchases as described herein.

C.4.1 Sustainable Product Standards

In the performance of this contract Contractor shall purchase and use, to the maximum extent possible, the safest and most environmentally friendly products. Products used in GSA facilities shall meet the following standards:

● Key Sustainable Products (KSPs): Categories of products and standards designated by the GSA as those most commonly purchased in the execution of contracts, task orders or delivery orders for supplies and services performed at the GSA properties. Use of KSPs is mandatory. See the Green Procurement http://www.astm.org/ http://www.usgbc.org/

Compilation at https://sftool.gov/greenprocurement for a partial list of products that comply with the KSP standards.

● Federal Programs Designated Sustainable Products: A compilation of products designated as sustainable by U.S. Department of Agriculture (USDA) BioPreferred, Environmental Protection Agency (EPA) CPG, EPA Safer Choice and Department of Energy's EnergyStar or Federal Energy Management Program (FEMP). Visit https://sftool.gov/green-products/5/cleaning-products.

o When selecting Non-KSP products from the EPA-designated (e.g. Comprehensive Procurement

Guidelines (CPG) and USDA designated in the BioPreferred Program and all other factors (such as price, performance, and availability) being equal, the Contractor shall select the CPG item.

o For other purchases, unless the Contractor receives an exemption from the Contracting Officer or their designee, the Contractor shall select USDA designated in the BioPreferred Program products over products with other sustainable attributes. Visit (http://www.biopreferred.gov/), o For those categories of product not recognized by one of the aforementioned standard’s, preference shall be given to products meeting the California Code of Regulations maximum allowable Volatile Organic Compounds (VOC) levels for the appropriate cleaning product category (California Air Resource Board/California Code of Regulations (CCR), Title 17 CCR Section 94509 – (Topic cited;

Standards for consumer products at http://www.arb.ca.gov/consprod/regs/2008/3cp.htm).

● Contractor shall also ensure that (a) Green cleaning products and processes are complaint with the Guiding

Principles for Sustainable Existing Buildings. (b) Vacuum cleaners meet the Carpet and Rug Institute (CRI) Seal of Approval. (c) Products meet the American Society of Testing Materials (ASTM) standards. (d) Chemical concentrates that require dilutions are used whenever possible as compared to ready-to-use products. Dilution control equipment should be employed to ensure correct dilutions of concentrates and to protect workers from exposure to concentrated chemicals.

C.4.2 Key Sustainable Products (KSPs)

Use of the listed KSPs is mandatory for all contracts and task orders. Contractors are required to provide submittals demonstrating compliance (see subsection C.4.3 below). These KSPs were selected to simplify compliance with the various statutes and executive orders that require products purchased for use in the performance of building services contracts including products that are recycled content, bio-based, non-ozone-depleting, less-toxic alternatives, energy-efficient, water-efficient, and meet environmental standards recommended by EPA or adopted by voluntary consensus standards bodies. Current mandatory KSPs and their associated standards are identified below:

Wastebasket liners (24" x 33" or smaller)

≥ 20% post-consumer recycled content

OR

UL 126 (formerly CCD 126)

Paper towels 100% total recycled content, including ≥ 50% post-consumer recycled content https://sftool.gov/greenprocurement https://sftool.gov/green-products/5/cleaning-products http://www.biopreferred.gov/

OR

Green Seal (GS-1)

Bathroom tissue 100% total recycled content, including ≥ 25% post-consumer recycled content

OR

Green Seal (GS-1)

Hand soap USDA BioPreferred

AND ONE OF THE FOLLOWING:

EPA Safer Choice or Green Seal (GS-41) or UL 2784 (formerly EcoLogo 104)

Multipurpose cleaner EPA Safer Choice or Green Seal (GS-37) or EcoLogo (UL 2759)

C.4.3 Proof of Compliance For each Key Sustainable Product (KSP) used in the performance of this contract, the Contractor shall submit proof of compliance to the CO or his designee five (5) days prior to the start of work and annually thereafter by October 31st of each contract year

C.4.4 Exemptions Exemptions may apply when Key Sustainable Products meeting the required standards, or recycle content product material that meet or exceed the EPA recovered material content guidelines, are not available because the item cannot be acquired—

(i) Competitively within a reasonable time frame;

(ii) Meeting reasonable performance standards; or

(iii) At a reasonable price.

The Contractor shall provide the Contracting Officer a short written justification for any proposed exemption; the justification shall be made a part of the permanent contract file.

C.4.5 Safety Data Sheets (SDS) The Contractor shall furnish to the CO all Safety Data Sheets (SDS’s) formerly (Material Safety Data Sheets (MSDS) with an inventory of all products, 5 days prior to the start of work. All new products used during the life of the contract must have SDS’s provided to the CO prior to bringing and/or using these products on site. The Contractor shall use only commercially available products that meet Federal, State, and local codes. These requirements shall include those identified in Executive Order 13423.

C.5 INTERIOR STANDARD SERVICES

C.5.1 Performance Standards The Contractor through innovation, technology, or other means shall perform the work in this contract to meet the quality and performance standards in this Section. Evaluations of the Contractors work shall be based on the standards in this Section and conducted in accordance with the Government’s ‘Quality Assurance Surveillance Plan

(QASP).’

C.5.2 Floor Care Floors shall be free of streaks, mop strand marks, and skipped areas. Walls, baseboards, and other surfaces shall be free of finish residue and marks from equipment. The finished area shall have a uniform luster. There shall be no buildup of finish in corners or crevices.

If the building contains “Mail Room Areas”, the standard floor care services shall apply.

The Contractor shall provide a floor maintenance schedule to the CO within 5 days prior to the start of work.

Bare Floors: Floors, base moldings, and grout shall be clean and free of debris including but not limited to dirt, water streaks, mop marks, string, gum, tar, and other foreign matter. The floors shall maintain their natural luster and not have a dull appearance.

Wet mopping of bare floors shall be cleaned using disinfectant cleaner(s) with additional scrubbing, if necessary.

These floors shall be slip resistant. Surfaces, baseboards, and corners shall be clean and dry. Walls, baseboards, and other surfaces shall be free of splashing and markings from the equipment. There shall be no visible buildup of finish in corners or crevices.

Mops and cleaning rags shall be cleaned and sanitized before and after each day of use. Mops and cleaning rags used in restrooms, including diapering areas in restrooms and Child Care centers, shall not be used to clean any other areas.

Granite and Concrete Floors: All applicable floor areas shall be maintained in accordance with industry standards and the standards identified in the Contractor’s ‘Quality Control Plan.’ The floors should also be included in the floor maintenance schedule.

Loading Dock and Parking Garage Floors: Spill residues and clean-up materials shall be disposed of in accordance with the Environmental Protection Agency (EPA) and/or State and local regulatory agency requirements.

Stripping Floors: The old finish or wax shall be removed in accordance with standard commercial practices. Spots shall be eliminated. There shall be no evidence of gum, burns, scuffmarks, or wax build-up in corners or crevices. UNDER NO CIRCUMSTANCES SHALL BURNISHING OR DRY STRIPPING METHODS BE USED ON ACBM FLOORING.

Sealing Floors: Sealant must adhere to the floor. Floor areas must be evenly coated with a slip resistant seal.

Wood Floors: There shall be no water solutions used on wood flooring. There shall be no dry stripping methods used on wood flooring.

C.5.3 Carpets and Rugs Extraction (Public Areas Only): Build-up spills and crusted materials shall be removed along with removable spots and smears. There shall be no areas of deterioration or fuzzing to the carpets and rugs as a result of harsh brushing or scrubbing. Cleaned areas of carpets and rugs shall be reasonably blended with surrounding carpets. The Contractor shall coordinate with the CO or their designee the times when carpet shall be cleaned. The carpet shall be dry before customers occupy the building on the next business day. The Contractor shall take measures to prevent the growth of mold. Moving of duplicating equipment, computer equipment, and similar types of electric and electronic equipment is to be coordinated with the CO or their designee and customer, as required, prior to cleaning of the carpet. Any furnishings moved are to be returned to their original positions.

Spot Cleaning: Carpet surfaces shall be free of removable spots, soiled traffic patterns, dirt, dust, debris, gum, and crusted materials.

Vacuuming: Carpet surfaces are to be free of dirt, dust, and other debris. Vacuuming shall be done at a frequency that will protect the integrity of the carpet and prolong wear. The Contractor shall utilize at a minimum HEPA vacuum cleaners that meet the requirements of the Carpet and Rug Institute’s ‘Seal of Approval/ Green Label Vacuum’ Program.’

C.5.4 Floor Mats and Runners The Government shall furnish all mats and runners. The CO or their designee shall approve all mats and runners.

Mats and runners shall be laid out as specified by the CO or their designee at main entrances, main lobbies, and main and secondary corridors at all times, and must have finished edges. They shall be a minimum of 10 feet in length in the primary direction of travel. Replacement mats and runners shall be the same type as the original mats and runners. Mats and runners shall be free of removable spots, soiled traffic patterns, dirt, debris, gum, and crusted materials. There shall be no areas of deterioration or fuzzing as a result of harsh brushing or scrubbing. They shall receive scheduled cleanings and routine inspections based upon the manufacturer's instructions. Any mats and runners that are found to be non-repairable or cannot be cleaned shall be brought to the attention of the CO or their designee so they can be replaced. Mats and runners shall be stored in accordance with the ANSI/ASEE A1264.2- 2006 ‘Provision of Slip Resistance on Walking/Working Surfaces Guidelines.’

The use of larger mats and runners, where appropriate, as opposed to several smaller mats and runners, is preferred to eliminate overlapping and to reduce potential tripping hazards.

In the event of wet or inclement weather, the inclement weather mats and runners shall be placed at entrances and at other areas identified by the CO or their designee prior to the building occupants reporting to work. Wet or inclement weather mats and runners shall be removed, cleaned, and stored by the Contractor when the CO or their designee determines that they are no longer required.

C.5.5 Restrooms, Shower Rooms, Locker Rooms Cleaning: All areas shall be cleaned using a disinfectant cleaner. Fixtures shall maintain a high level of luster and be free of dust, mold, mildew, streaks, and encrustations. Partitions, doors, vents, sills, and walls shall be free of dust, dirt, bodily fluids and waste, and graffiti. Shower curtains shall be cleaned and free of mold and dirt.

Restrooms shall be free of discarded material and trash shall be emptied to prevent the containers from overflowing.

Dispensers: The Government shall provide dispensers, including dispensers in tenant break rooms. The Contractor shall replenish supplies and fill dispensers as a standard service. The supplies for the provided dispensers shall be compatible with the dispenser’s manufacturer’s requirements. Supplies including dispenser construction and efficiency shall be consistent with the safe and environmentally friendly products requirements referenced throughout this specification. Hand soaps shall not contain antibacterial agents except where required by Federal, State, local requirements and health codes. Monies collected from tampon and sanitary napkin dispensers shall be retained by the Contractor who shall provide and replenish the products at their expense.

Floors: The quality standard for providing standard service is the same as that described in the Floor Care section.

Receptacles: The Government shall provide receptacles. The Contractor shall empty, clean, and sanitize the sanitary napkin and waste receptacles. Sanitary napkin disposal containers shall be lined with new receptacle bags. Disposal of waste shall be treated the same as Blood Borne Pathogens as specified in 29 CFR §1910.1030 (http://www.access.gpo.gov/nara/cfr/waisidx_06/29cfr1910a_06.html).

C.5.6 Automatic Hand Sanitizer Dispensers (Stand Alone) Surfaces shall be free of dust, dirt, spots, streaks, and smudges. The Contractor shall maintain and replenish the sanitizing solution in the dispensers as a standard service. The sanitizing solution shall be compatible with the dispenser's manufacturer's requirements. Maintenance of the dispensers shall include purchasing new batteries as they expire. If replacement or repair of dispenser or parts are required, written notification to the COR is required within 24 hours.

The following is the location(s) of the automatic hand sanitizing dispenser’s in common public areas throughout the buildings and/or facility:

Building Number Floor Location

CA0305ZZ Various common areas not within tenant spaces

C.5.7 Fixtures Clean and Sanitize: All fixtures and surfaces (washbasins, urinals, modesty panels, toilets, shower stalls, etc.) shall be clean with no dust, spots, soiled substances, discoloration, mold, build-up, or excess moisture.

Drinking Fountains: All fountains shall be free of dirt, watermarks, and all other debris or encrustations. Drinking fountains shall be sanitized and present a lustrous appearance.

C.5.8 Surfaces

Horizontal Surfaces: All surfaces shall be free of dust, dirt, oil spots, or smudges. Cabinets and desks with papers, computers, and keyboards shall not be disturbed. Surfaces should be damp mopped or wiped with a germicidal cleaner. Contact time should be consistent with the manufacturer’s recommendations.

Metal, Brass and Woodwork: Surfaces (including corners, crevices, moldings, ledges, hand rails, grills, doors, door knobs, door frames, kick plates, etc.) shall be free of dust, streaks, spots, hand marks, oil, smudges, dirt, soiled substances, encrustation, and streaks. Polishing of surfaces shall occur when surfaces are due and lack luster.

Glass Cleaning: All glass, clear partitions, mirror surfaces, bookcases, and other glass (within approximately 70 inches’ of the floor) shall be clean and free of dirt, dust, streaks, smudges, watermarks, spots, grime, and shall not be cloudy. There shall be no water spots on the glass or adjacent fixtures and furniture. For cleaning of glass surfaces above 70 inches, refer to Section C.5.10.

http://www.access.gpo.gov/nara/cfr/waisidx_06/29cfr1910a_06.html

For Base Year only and may be required in the Option Years (applies only to CLINS 1300, 2300, 3300, 4300, 5300):

The Contractor must routinely wipe down all frequently touched surfaces using a disinfectant from the U.S.

Environmental Protection Agency-registered list of products identified as effective against Novel Coronavirus SARS- CoV-2 (see updated list) or another product containing the same active ingredient(s) at the same or greater concentration than those on the list. The Contractor must use the product in accordance with directions provided by the manufacturer. The Contractor must wear disposable gloves (e.g., latex or nitrile), facemasks and any additional personal protective equipment as recommended by the cleaning and disinfectant product manufacturers. Disinfection application and products should be chosen so as not to damage interior finishes or furnishings, including GSA’s fine arts collections and murals, and historic materials and finishes. “Routinely,” for purposes of this scope, is defined as being in accordance with applicable guidance from the Centers for Disease Control and Prevention, but is no less than once daily.

Examples of frequently touched surfaces include, but are not limited to, handrails, door knobs, key cards, light switches, countertops, water faucets and handles, elevator buttons, sinks, toilets and control handles, table tops, restroom stall handles, toilet paper and other paper dispensers, door handles and push plates, and water cooler and drinking fountain controls. Disinfected surfaces should be allowed to air dry. Providing disposable disinfectant wipes and the wiping down of occupant agency-owned equipment, such as telephones, computers, keyboards, docking stations, computer power supplies, computer mouse devices, personal fans and heaters, and desk lighting, remains the responsibility of each building occupant.

C.5.9 Walls All wall surfaces shall be free of smudges, marks, dirt, and spots. Cleaning shall not cause discoloration.

C.5.10 High Cleaning High Surfaces: Surfaces between 6 Ft and 12 Ft shall be cleaned and free of dirt, dust, and cobwebs. Where glass is present, both sides shall be clean and free of streaks. This does not include the removal of vents, tiles, or fixtures. The Contractor shall notify the CO or their designee immediately if there is any residue build-up found in the air diffusers, vents or air grills.

C.5.11 Dusting There shall be no dust, streaks, oils, spots, and smudges on surfaces with a preference to using a micro-fiber or damp cloth, or backpack vacuum fitted with the appropriate dusting tool.

C.5.12 Trash, Wastebaskets and Ash Receptacles All trash (including restrooms) shall be collected and removed to a location designated by the CO or their designee.

Trash containers shall be emptied and kept clean, odor-free, and free of dirt, dust, debris, residue, and spilled material.

Plastic liners for all trash and debris containers shall not be torn, worn, or contain residue. All ash receptacles shall be free of dust, ashes, odors, tar, streaks, and tobacco residue.

The Contractor shall notify the CO or their designee of any item or material identified by the Environmental Protection Agency (EPA) and State and local regulatory agencies as hazardous waste, hazardous materials, or Universal Waste observed in the trash receptacles. Typical prohibited wastes include, but are not limited to, fluorescent light bulbs, thermostats, thermometers, most chemicals, and batteries as specified in 40 CFR § 260-273.

C.5.13 Recyclables The Contractor shall provide all labor, and the means to collect and transport recyclable materials from recycling bins and containers located throughout the building to storage and loading areas as designated by the CO or their designee and as described in the ‘Recycling’ section.

C.5.14 Elevators, Escalators and Stairways https://www.epa.gov/pesticide-registration/list-n-disinfectants-use-against-sars-cov-2

Door Tracks: Tracks shall be clean and free of dirt, debris, built up grime, dust, smudges, and other extraneous matter.

Exterior and Interior Car Surfaces: Surfaces shall be clean and free of finger marks, smudges, and spills. Carpets and floors shall be free of removable spots, dirt, and debris. Floors requiring a finish shall be maintained at a high luster.

Exposed Surfaces, Treads, Risers and Landings: Stairways, escalators, entrances, landings, railings, risers, ledges, grills, doors, radiators, and surrounding areas shall be free of dirt, dust, litter, and debris.

C.5.15 Plate Glass All interior glass (to include glass over and in vestibule doors, all plate glass around entrances, lobbies, and vestibules) shall be clean and free of dirt, grime, streaks, moisture, and shall not be cloudy.

C.5.16 Window Washing The windows shall be clean and free of dirt, grime, streaks, moisture, and shall not be cloudy. Window sashes, sills, woodwork, and other surroundings of glass shall be wiped free of drippings and other watermarks. All windows shall be cleaned annually. Cleaning frequencies that are above standard shall be completed on a reimbursable basis to the Contractor. Cleanings of both sides of the windows shall be coordinated to maximize cost effective operations as directed by the CO or their designee. The Contractor shall comply with ANSI/IWCA I-14.1(International Window Cleaning Association), and all Federal, State and local regulations.

C.5.17 Blinds and Coverings (Not Including Drapes, Curtains and Unique Coverings) All blinds, coverings, cord tapes, and valances shall be clean and free of dust, spots, and foreign matter. Blinds and coverings that are not operating properly shall be reported to the CO or their designee for repair.

C.5.18 Fine Arts Collection The Contractor shall work with the CO or their designee to identify artworks in the building which are considered part of GSA’s Fine Arts Collection. The Contractor, the CO or their designee and the Regional Fine Arts Officer shall determine the best way to ensure that regular maintenance such as floor polishing, dusting, and window washing are accomplished in these areas; and to identify and help mitigate site-specific hazards such as pests that may damage the artworks.

C.5.19 Policing Inside Areas All building areas shall be free of papers, trash, and other discarded materials.

C.5.20 Interior and Atrium Plants (Government Plants) There are approximate 270 interior plants throughout the building from the basement to the 18th floor that will need to be maintained by the contractor. Plants shall be free of dust and dead leaves and properly hydrated. Fertilize, prune, and treat for infestation. Any dead or withered plants, due to the Contractor’s neglect, shall be replaced by the Contractor at no additional expense to the Government. Plants that are the personal property of tenants are excluded.

C.5.21 Concessions (Cafeterias, Snack Bars and Vending Machine Areas) Public Area Cleaning: The custodial contractor shall be responsible for cleaning the concession areas (cafeterias,…