PWS RFI.pdf

FAA Flight Program Operations Performance Work Statement

CAMP Integrated Maintenance Platform PWS Page 1 of 10 6/25/2024

CAMP Integrated Maintenance Platform

1. Introduction

FAA Flight Program Operations requires a turn-key Commercial-off-the-Shelf (COTS) solution for aircraft tracking, maintenance, repair, and overhaul. This platform must provide the infrastructure needed for the FAA to manage the aircraft maintenance requirements, related logistics, purchasing, and regulatory compliance. This requirement includes Software as a Service (SaaS) and Infrastructure as a Service (IaaS).

2. Scope

The contractor must furnish the necessary personnel, materials, equipment, facilities, travel, and support in accordance with this PWS. The contractor must provide the appropriate program management, and project control necessary to manage this contract to ensure that the cost, schedule, and quality controls meet FAA requirements.

The scope of this PWS includes a solution that provides a platform to manage 14 CFR 135 Continuous Airworthiness Maintenance Program requirements, and 14 CFR Part 145 Repair and Overhaul (MRO) requirements. Outcomes include successful Part 135 and 145 regulatory compliance, cybersecurity compliance, inventory management, procurement processing, financial management and reporting.

The scope also includes the licensing to use the CAMP Integrated Maintenance Platform modules and applications; licensing and support for web and mobile applications; technical support; cybersecurity compliance as per industry hosting guidance and best practices at a Firm Fixed Price (FFP). Scope also includes travel for implementation, training, and additional modules as they become commercially available.

The scope includes Software as a Service (SaaS) and Infrastructure as a Service (IaaS), implementation support, technical support, and licensing for the use of an automated platform that meets FAA regulatory, functional and availability requirements described in section 3.

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3. Requirements

Task 1: Software as a Service (SaaS):

Task 1.1 Maintenance Tracking, Repair, and Overhaul Requirements

CAMP Integrated Maintenance Platform must have the ability to track aircraft maintenance activity per the FAA Continuous Airworthiness Maintenance Program and comply with 14 CFR Part 135 and Part 145.

CAMP Integrated Maintenance Platform must provide licensing for a minimum of 500 users, with up to 150 concurrent users. Audit capability must be maintained with the capability to trace transactions time/dates and source of change.

Task 1.2 Method/modules to manage the following 14 CFR Part 135 requirements.

Schedule Maintenance (Routine) Unscheduled Maintenance - Non-Routine Discrepancies Incomplete Maintenance and Inspection Tasks Engineering Controls (E/C) Service Duty Reports (SDR) Mechanical Interruption Summary (MIS) Maintenance Provider List (MPL) Minimum Equipment List (MEL) Required Inspection Items (RII) Escalations Reported failures, malfunctions, and defects.

Service Bulletins Airworthiness Directives Method to manage MEL.

Method to manage Nonessential Equipment and Furnishings (NEF) Method to manage Discrepancy Deferral (DDL) processes.

Method to manage Configuration Deviation List (CDL) Reports and reporting requirements.

Engineering Orders Maintenance Control / Line Services Program Standards Quality Assurance Generation of Work Order Packages for scheduled and unscheduled MX events Method to monitor Textron and Bombardier OEM maintenance manual requirement changes and must alert the user of the changes so the user can incorporate into the 14 CFR Part 135 FAA Continuous Airworthiness Maintenance Program.

Functionality to directly import task cards onto the mobile app and allow direct links to the maintenance manual procedure directly from the task card.

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Must connect with any vendor that uses CAMP Systems Part 145 Maintenance Module to send and receive work packages for compliance.

Must provide a built-in engine health monitoring solution for Pratt and Whitney engines.

Task 1.3 Method to manage the following 14 CFR Part 145 requirements.

Work Orders/Packages Task Job Cards Required Inspection Items (RII) Method to identify certification and acceptance.

Reports and reporting requirements.

Provide the ability to “Can” sign offs for efficiency. Must have the capability to “save” previous inspections and non-routine corrective actions so that they can be reused in future instances.

Maintenance capacity planning tool to plan maintenance workload and align it to the available human capital that meets 14 CFR Part 145 requirements. The tool must have the capability to:

o Display total capacity based on manpower availability.

o Display flat rate hours of a given job vs the existing capacity.

o Generate comparisons of available capacity against known work orders o Provide a toolset to compare Repair Station availability and proposed workload.

The user interface must provide functions to manage the workload.

CAMP Integrated Maintenance Platform must capture technician activity including:

o Initiation, execution, and completion of Work Orders/Packages o Initiation, execution, and completion of Task/Job Cards o Associated labor requirements.

o Required Inspection Items (RII) sign-off; current and historical.

Creation and management of part numbers for manufactured parts and equipment Identify transactions that involve hazardous materials.

Tool crib to track tool calibrations and status of all calibrated tools. Must have the capability to track tool calibration, the job the tool is used on, and real-time repair/calibration status.

Must provide a module that allows the 14 CFR Part 145 service provider to transmit electronic records of compliance actions to the 14 CFR Part 135 operator. Must allow the FAA to manage Part 135 maintenance requirements separately from Part 145 services.

Capability to scan/read bar coding to manage:

o Task Cards o Inventory o Tooling

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Task 1.4 Aircraft Enrollment – Fleet Requirement CAMP Integrated Maintenance Platform must enroll all FAA aircraft for MRO service. The FAA fleet requirements are to support the aircraft listed below, subject to change:

Aircraft Program

Assignment Make Model

Serial

Mission(s)

N1 H-6 Cessna 680 680-0519 Support/Training/R&D N11 Fort Worth Beechcraft C90GTi LJ-1964 Support/Training N12 Fort Worth Beechcraft C90GTi LJ-1966 Support/Training N13 Fort Worth Beechcraft C90GTi LJ-1968 Support/Training N14 Fort Worth Beechcraft C90GTi LJ-1972 Support/Training N15 Fort Worth Beechcraft C90GTi LJ-1991 Support/Training N 16 Fort Worth Beechcraft C90GTi LJ-1994 Support/Training N17 Fort Worth Beechcraft C90GTi LJ-2052 Support/Training N18 Fort Worth Beechcraft C90GTi LJ-2054 Support/Training N19 Fort Worth Beechcraft C90GTi LJ-2061 Support/Training N47 R&D Bombardier BD-700 9160 R&D N66 Flight Inspection Beechcraft 300PL FF-1 Flight Inspection N67 Flight Inspection Beechcraft 300PL FF-2 Flight Inspection N68 Flight Inspection Beechcraft 300PL FF-3 Flight Inspection N69 Flight Inspection Beechcraft 300PL FF-4 Flight Inspection N70 Flight Inspection Beechcraft 300PL FF-5 Flight Inspection N71 Flight Inspection Beechcraft 300PL FF-6 Flight Inspection N72 Flight Inspection Beechcraft 300PL FF-7 Flight Inspection N73 Flight Inspection Beechcraft 300PL FF-8 Flight Inspection N75 Flight Inspection Beechcraft 300PL FF-10 Flight Inspection N76 Flight Inspection Beechcraft 300PL FF-11 Flight Inspection N77 Flight Inspection Beechcraft 300PL FF-12 Flight Inspection N78 Flight Inspection Beechcraft 300PL FF-13 Flight Inspection N79 Flight Inspection Beechcraft 300PL FF-14 Flight Inspection N80 Flight Inspection Beechcraft 300PL FF-15 Flight Inspection N81 Flight Inspection Beechcraft 300PL FF-16 Flight Inspection N83 Flight Inspection Beechcraft 300PL FF-18 Flight Inspection N84 Flight Inspection Beechcraft 300PL FF-19 Flight Inspection N85 Flight Inspection Bombardier CL-601 5138 Flight Inspection N86 Flight Inspection Bombardier CL-601 5167 Flight Inspection N87 Flight Inspection Bombardier CL-601 5190 Flight Inspection N88 Flight Inspection Bombardier CL-604 5588 Flight Inspection N89 Flight Inspection Bombardier CL-605 5815 Flight Inspection N90 Flight Inspection Bombardier CL-605 5817 Flight Inspection N91 Flight Inspection Bombardier CL-605 5793 Flight Inspection N92 Flight Inspection Bombardier CL-605 5780 Flight Inspection N94 Flight Inspection Bombardier CL-605 5855 Flight Inspection N95 Flight Inspection Bombardier CL-605 5827 Flight Inspection

The FAA will transition from the existing 300PL Model aircraft to BE360ER throughout the life of this contract. The contractor must support the transition and include a transition plan in the project plan deliverable.

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Task 1.5: Logistics Related to Aircraft Management

FAA requires logistics and inventory management. This includes the tracking of parts, equipment, freight, document retention and consumables whether in stock or installed on aircraft.

CAMP Integrated Maintenance Platform must track base and bin locations, purchases, and overhauls for aircraft components. This system must provide the ability to generate the necessary data to execute a robust cost accountability method.

CAMP Integrated Maintenance Platform must provide a toolset to manage overall processes for parts equipment, consumables and freight for transition executed to manage the FAA aircraft fleet. This includes functionality to manage:

Inventory o In Stock o On aircraft

Orders Receiving/Acceptance Requisitions Reports and reporting requirements.

Must provide pricing updates to existing inventory based on given part numbers provided. CAMP Integrated Maintenance Platform must also include resolution of same part number variances, and nomenclature alignment.

Must allow the user to access federally approved marketplace vendors without exiting the application to purchase aircraft parts. Also, must allow for the vendor responses to be queued up in the CAMP Integrated Maintenance Platform procurement record.

Task 1.6: Financial

CAMP Integrated Maintenance Platform must provide a toolset must provide the data and reporting capability to generate a method to provide cost accountability for typical costs associated with the aircraft management and related logistics, and labor requirements.

General Ledger (G/L) including:

o Access to bulk Fixed Assets (FA) Transactions

Includes Increases, decreases, adjustments.

o Access to bulk Inventory Transactions

Includes Increases, decreases, adjustments.

o Access to bulk Purchasing transactions by, order no., part, and aircraft (if applicable) Includes adjustment to purchase price.

o Access in bulk to all other Journal Entries with time frame and aircraft relationship

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Provide a financial dashboard that allows for exporting (MS Office/PDF format) of real time financial data. With the capability to selected date ranges and data outputs.

Dashboard must include:

o Work in Progress o Total cost month to date/year to date by tail number o Inventory value o Order Status o Labor efficiency against standard flight rate o Current cost and work orders per tail number o Labor utilization

Task 1.7: Interfaces

CAMP Integrated Maintenance Platform must provide interfaces with the FAA Flight Program Operations system.

Interface requirements are:

MRO Planning – TO the FAA ops system Work Order – TO the FAA ops system Actual Flights – FROM the FAA ops system Scheduled Flights – FROM the FAA ops system.

Aircraft Home Base – FROM the FAA ops system Custom interfaces may be required to meet FAA business processes.

Task 1.8: Support for FAA Transportation Mission

Provide services to manage FAA transportation mission passenger manifests and cost estimating per current requirements.

Task 2: Infrastructure as a Service (IaaS)

Task 2.1 Transition to Contractor Hosted Environment o The FAA requires Infrastructure as a Service (IaaS) that meets FAA cybersecurity policy.

o The COR will coordinate meetings between the FAA IT support organizations and the contractor throughout the implementation process to assist in moving to the CAMP Integrated Maintenance Platform.

CAMP Integrated Maintenance Platform PWS Page 7 of 10 6/25/2024 o The contractor Project Manager (PM) will facilitate technical exchanges with FAA IT to resolve technical issues related to the operating environments.

o The PM will coordinate with FAA to develop a proposed implementation plan and schedule.

o The PM must provide a draft implementation plan and schedule. The FAA will review the plan and schedule for approval. Once approved, the PM will maintain schedule updates in coordination with the FAA COR and other designated officials.

o Periodic updates must be provided to include system enhancements and meet current FAA operational and cybersecurity requirements. FAA may advise of potential vulnerabilities and request responses for remediation. Additional updates will be required if vulnerabilities are discovered.

Task 2.2 Availability and Recovery

The contractor must provide infrastructure services appropriately scoped to the requirements of this PWS. This will include storage, operation, preventative and corrective maintenance, and technical and operational support.

The contractor will have at a minimum per incident:

o Maximum Tolerable Down (MTD) of 24 hours o Recovery Time Objective (RTO) of 24 hours o Recovery Point Objective (RPO) of 12 hours

CAMP Integrated Maintenance Platform must maintain current backups and recovery of all data via cloud service provider. 320 GB of allocated database capacity is required with initial transfer. An estimated annual growth of 80 - 90 GB per year is expected.

After transition, the contractor must provide:

Network Troubleshooting Network Configuration Server User Management Delivery Order Management Security Controls as defined by AWS Cloud Standard Security Log Aggregation Cybersecurity Monitoring and Remediation System Performance Monitoring Physical Host, Network, and Data Center Data Base Administration Application Administration Services Access to “read only” data for data analysis – Method to be determined

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Provide Support Services with logging on tasks.

Assisting FAA with research to respond to FAA cybersecurity data calls.

Task 2.3 Authentication

CAMP Integrated Maintenance Platform must provide user authentication that complies with industry cybersecurity best practices. The contractor must provide infrastructure and cybersecurity practices and policies to FAA to ensure compatibility with FAA cybersecurity policy.

Task 2.4: Environments

The contractor must provide a test/training environment, a pre-production environment, and a production environment. FAA will coordinate the details of each environment during the development of the infrastructure diagrams and project plan.

Task 3: Reporting

Task 3.1 Monthly Modification and Migration Status Report

A monthly report is required to summarize the status of all open modifications and migration efforts. The report is required when there are migrations being executed or ongoing software modifications in the reporting period.

Report is due within the first ten (10) business days of the following month. Contractor format is acceptable. Report must contain the data needed to monitor workload activity, including:

Date Range of reporting period Modification Status Update – Narrative Migration Status Update – Narrative Log and Service Order tacking number Hours reserved for each Log task.

Hours consumed for each Log task.

Schedule milestones for open modifications Schedule milestones for open migrations tasks

4. Period of Performance

This PWS is valid for one base year and four option years beginning at contract award.

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5. Deliverables and Delivery Schedule

The following is a table of required deliverables. All deliverables must be submitted timely and in accordance with the corresponding PWS task requirements.

The FAA will require twenty (20) business days to review each deliverable. If rejected, the FAA will provide rationale to the Contractor for the rejection. The Contractor will have ten

(10) business days or date agreed to by Contractor and CO/COR to resubmit rejected deliverable.

Deliverables Acceptance Criteria Tasks Format Delivery Schedule Implementation Project Pan

Provides an in depth plan the transition;

must include:

- Implementation plan

- Data migration plan

- Testing and configuration plan

- Training plan

- Aircraft enrollment plan

- Go-Live transition plan.

- Transition plan from Model 300PL to

BE360ER

1 MS

Office/ Project

15 calendar days from notice to proceed

IaaS - Hosting Infrastructure Documentation

Provides information related to the infrastructure to host Flight Program Operations instance that meets operational, cybersecurity, reliability, and availability requirements. Must be accepted by FAA

AIT/AIS.

- Overall infrastructure description

- Must include infrastructure diagrams.

- Must include cybersecurity processes

2 MS

Office/ Project

30 calendar days from notice to proceed

Modification and Migration Status Report

Must contain the information listed in this

PWS 3.1

3.1 MS

Office/ Project

Within 10 business days after the close of the previous month

6. OEM Source Data

CAMP Integrated Maintenance Platform must have the ability to provide data from the OEMs of the FAA Fleet (Textron and Bombardier). This must include electronic records relating to the maintenance program and task cards. CAMP Integrated Maintenance Platform must provide the capability to import maintenance program data from identified OEMs. CAMP Integrated Maintenance Platform must notify the FAA when the OEM updates any of the documents below:

Airworthiness Limitations Manual and Aircraft Maintenance Manual Chapter 5- Time Limits/Maintenance Checks Aircraft Maintenance Manual (AMM) Illustrated Parts Catalog (IPC) Chapter 4 or Maintenance Planning Document (MPD)

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7. Place of Performance

The FAA requires application administration support provided by remote staff at the Contractor’s facility.

8. Training

The FAA requires end user training to support the transition. The contractor must provide training curriculums, training goals/outcomes, and a trainer to provide on-site training as required for a successful transition as part of the FFP proposal. Additional training requirements may be identified as new users are enrolled. If additional training is required a quote will be requested and the “Over and Above” CLIN will be utilized.

Location Airport ID Number of Students

Atlantic, City NJ ACY 10 Washington DC DCA 4 Ft Worth, TX AFW (Fly into DFW) 4 Anchorage, AK ANC 4 Battle Creek, MI BTL 6 Oklahoma City, OK OKC 155 Atlanta, GA RYY (Fly into ATL) 8 Sacramento, CA SMF 9

Total 200

CAMP Integrated Maintenance Platform must provide and imbedded training and qualifications module. The module must track training within the system. CAMP Integrated Maintenance Platform must imbed real-time On-the-Job Training (OJT) required by 14 CFR Part 145 into the work order workflow and generate training records based on OJT completion/outcome.

9. Custom Modifications

The FAA may request custom modifications to meet FAA requirements. All modification requests will be logged and reported per task 3.1.

When a modification is approved by FAA, the contractor will provide a quote to the contracting officer., There must be a modification to the contract before initiating the work. Modification requests will be considered an “Over & Above” requirement.

End of PWS