PWS-OLD-FINAL-2026-2030_30AUG2025.pdf

DESCRIPTION/SPECIFICATIONS

SECTION C-1

General

C-1.1 PROJECT INFORMATION. The Nashville District U.S. Army Corps of Engineers (USACE) anticipates a requirement for a firm fixed-price requirements contract with a base and four (4) option years for operation and maintenance services at Old Hickory Lake.

Old Hickory Lake is located on the Cumberland River approximately 25 miles upstream from Nashville, Tennessee.

The areas of work are located in Sumner, Wilson, Trousdale, and Davidson counties of Tennessee. Principal cities in the areas are Hendersonville, Gallatin, Mt. Juliet, Old Hickory, Hermitage and Hartsville Tennessee. Old Hickory

Lock and Dam is located on mile 216.2, and the Visitor’s Center, Resource Manager’s Office, Shop Office, Operations Area, and Contract Administrator’s Office are near Old Hickory Dam in Hendersonville, Tennessee.

C-1.2 PERFORMANCE WORK STATEMENT. The Contractor shall furnish all necessary management, supervision, inspection, personnel, materials, supplies, parts, tools, tool related hardware, equipment, transportation, vehicles, and fuel except as otherwise provided herein, required to perform mowing, cleaning, janitorial, other maintenance and operations services at the Old Hickory Lake project recreational areas, as specified, in strict accordance with all Terms, Conditions, General, Specific, Technical Provisions, Drawings, Attachments, Exhibits, Tables, etc., contained herein or incorporated by reference. Incorporation by reference shall include any and all mandatory provisions required by the Federal Acquisition Regulation (FAR) whether it is referenced or not referenced, current at time of award.

Estimated quantities and/or the work to be performed is described herein and listed on separate sheets as Exhibits.

These quantities are approximate and are provided as information only to assist in the preparation of proposals. It is not guaranteed, and the actual quantities may be less than shown. Variation in these estimated quantities shall not be justification for modification of the contract or request for additional payment. The Contractor accepts any and all site conditions as is, where is, in all areas of this contract at the time of contract award. The services required in this contract are in addition to the routine operation and maintenance performed by Government personnel, however, the

Government reserves the right to perform any or all services described herein with its own personnel or volunteers.

Increased or decreased visitation shall not justify a price increase. The Contractor’s work and responsibility shall include, but shall not be limited to, all planning, programming, administration, and management necessary to assure that all services are conducted in accordance with the contract and all applicable laws, regulations, codes, or directives. The Contractor shall ensure that all work meets or exceeds critical reliability rates or tolerances specified or included in referenced documents. The Contractor shall perform all related contractor administrative services necessary to perform the work such as supply, procurement, quality control, work scheduling, contractor financial control, and maintenance of accurate, complete records and files as well as timely submission of required files and reports to the Government.

It is emphasized that the work described in this contract is a critical part of the Corps mission. The work described will be performed in a public recreational areas. The Corps is committed to "Customer Care" and providing quality professional service.

Minor repair, renovation, lake fluctuations, or lack of funds may cause reduced frequency services ordered or the temporary or permanent closing of some public use areas. Visitation may increase or decrease; such events will not be a basis for a claim under this contract. The Contractor’s work schedule shall be sufficiently flexible to meet these changing needs.

C-1.3 TASK ORDERS. All work under this contract will be ordered by issuance of individual Task Orders (SF

1449). No work shall be performed under this contract before an individual Task Order has been issued by the

Ordering Officer. Only the Ordering Officer, by issuance of a modification, may make any change to a Task Order.

The Task Order will list those items from the bid schedule that are to be performed or used to perform the work.

C-1.4. NEGOTIATION. Task Orders that are to be performed on an hourly basis (e.g., using items from C-5 of the bid schedule) will be agreed upon by negotiation between the Contractor and the Contracting Officer’s

Representative (COR). This process is outlined in Section C-5 of this document.

C-1.5 WORKING HOURS.

a. Normal Working Hours. Normal working hours and days, except as otherwise specified herein or approved in advance by the Contracting Officer’s Representative (COR), shall be Monday through Friday, 0700 hours to 1700 hours and for recreational area requirements shall include Saturday through Sunday between

0700 hours to 1700 hours, or as specified on the Task Order. Work that interferes with other ongoing functions at the project shall be scheduled around normal working hours, as specified by the Contracting

Officer Representative (COR). Refer to individual sections of this specification for specific schedules of work.

b. Holiday Work. The eleven (11) Federal holidays observed are:

New Year's Day (January 1st)

Martin Luther King Day (3rd Monday in January)

President's Day (3rd Monday in February)

Memorial Day (Last Monday in May)

Juneteenth National Independence Day (June 19th)

Independence Day (July 4th)

Labor Day (1st Monday in September)

Columbus Day (2nd Monday in October)

Veterans Day (November 11th)

Thanksgiving Day (4th Thursday in November)

Christmas Day (December 25th)

When one of the above holidays falls on Sunday, the following Monday will be observed as a legal holiday.

When a legal holiday falls on Saturday, the proceeding Friday is observed as a holiday. Work shall be scheduled around the above listed Federal holidays except as specified herein or as approved by the COR.

Routine services shall be performed on some holidays (Memorial Day, Independence Day, Labor Day, and

Columbus Day) as scheduled in the specifications or as approved by the COR. Refer to the individual sections of this contract for specific Section of work.

c. Inclement Weather Work. The Contractor shall maintain the schedule of services regardless of inclement weather. Exceptions may be approved by the COR when severe conditions make it impractical or dangerous to perform the work. The COR will notify the Contractor, by modification to the Task Order, of any change that extends the performance period due to inclement weather.

d. Emergency and/or After-Hours Work. Work may be required on holiday periods during heavy visitation, emergencies, or for other reasons as determined by the COR. Additional personnel may be required to handle the additional workload during holiday periods because of heavy visitation. The COR will notify the

Contractor of actual work requirements. Emergency Repair work ordered under Section C-5 may be required 24 hours per day and/or seven days per week.

C-1.6 CONTRACTOR SUBMITTALS. Unless otherwise specified, the Contractor shall submit the following information to the COR prior to the pre-work conference for this contract:

a. Quality Control Plan. This plan is submitted as a part of the contractor’s proposal and becomes a part of the awarded contract.

b. Contractor Quality Control Inspector. List of Quality Control Inspectors.

c. Contractor Representatives. List of names of Contractor Representatives (Superintendent).

d. Accident Prevention Plan (APP). A suggested outline for the Contractor’s Accident Prevention Plan is in

Exhibit D. See Section C-1.9 for APP requirements.

e. Emergency Contacts. A prioritized list, including phone numbers, of those persons (normally Contractor

Representatives) to call in case of emergencies.

f. Operators. A list of names of qualified equipment/vehicle operators, including experience, training and qualification to operate specific equipment.

g. Certificate of Insurance

h. Performance Bond (where applicable)

i. Security Requirements

C-1.7 PERMITS AND LICENSES. The Contractor shall, at his own expense, obtain any licenses, permits, or certifications required to perform all aspects, requirements, and work under this contract. The Contractor shall comply with all current Federal, State, local laws, regulations and shall comply with any subsequent changes. The government shall pay for utility permit cost and fees charged by the utility company.

C-1.8 IDENTIFICATION OF CONTRACT EMPLOYEES AND VEHICLES. The Contractor shall furnish his employees (including the Contract Representative - Superintendent), other than office and clerical personnel, standardized uniforms (shirt-pants) with a company patch or embroidered identification on the breast pocket or on the sleeve at the top of the arm, within 30 days after notice of award of the contract. Any employee hired 30 calendar days after award of the Contract shall be in the required uniform within 14 calendar days of the date of hire.

Contractor uniforms shall not resemble U.S. Army Corps of Engineers uniforms. Contractor employees and subcontractors shall always wear these uniforms when they are performing work under this contract. Exceptions may be granted by the COR for short term workers, or during disasters, emergencies, wildfire suppression, or special circumstances specified by the COR. Stained or faded uniforms shall not be worn.

All vehicles used by the Contractor and major subcontractors to perform work under this contract shall be identified with the company name prominently displayed (minimum two-inch letters) on the outside of both front doors of each vehicle in a professional manner to provide an attractive and readily visible means of identification. Logos shall not be used in lieu of the above-described vehicle identification.

The Contractor may require his employees to report in their own vehicles to the project, but these personal vehicles must be parked at a site designated by the COR. All vehicles used in performance of work must be marked.

Vehicles (including Contract Representative – Superintendent) used by the Contractor to perform administrative functions such as morning meetings or crew supervision must also be marked.

The contractor shall provide a list of employees, their address, telephone contact information, and nationality of all

Employees who may perform work under this contract. The contractor shall notify the COR of any personnel changes and provide an updated list within two workdays.

C-1.9 SAFETY AND SECURITY REQUIREMENTS.

1. General security requirements and guidance: The security requirements described below apply to all contract personnel (including employees of the prime Contractor (“Contractor”) and all subcontractor employees) supporting the performance requirements of this contract. The Contractor is responsible for compliance with these security requirements. Questions regarding security matters shall be addressed to the designated Government representative

(e.g., Contracting Officer Representative (COR), Requiring Activity (RA) representative, or Contracting Officer (if a COR or other RA representative is not appointed)). Contract personnel are critical to the overall security and safety of US Army Corps of Engineers (USACE) installations, facilities and activities, and security awareness training contributes to those efforts. The Department of Defense (DoD) and Army security training requirements specified below, if applicable, are performance requirements; all applicable contract personnel shall complete initial training within 30 days of contract award or the date new contract personnel begin performance on the contract. Within five business days from the completion of training, the Contractor shall provide written documentation (e.g., email or memorandum) to the Government representative. The documentation shall include the names of contract personnel trained and which training they completed; the Contractor shall maintain training records as part of their contract files and be prepared to provide copies of training certificates to the Government representative. Contractor personnel and vehicles are subject to search when entering federal installations. Additionally, all contract personnel shall comply with Force Protection Condition (FPCON) measures, Random Antiterrorism Measures (commonly referred to as “RAMs”), and Health Protection Condition (HPCON) measures. The Contractor is responsible for meeting performance requirements during elevated FPCON and/or HPCON levels in accordance with applicable RA plans and procedures—this includes identifying mission essential and non-mission essential personnel. In addition to the changes otherwise authorized by the changes clause of this contract, should the FPCON or HPCON levels at any individual facility or installation change, the Government may implement security changes that affect contract personnel. The Contractor shall ensure all contract personnel are aware of their security responsibilities, including any site-specific requirements identified in local policies or procedures.

2. Antiterrorism (AT) Level I training: All contractor and subcontractor employees, requiring access to Army installations, facilities, controlled access areas, or require network access, shall complete AT Level I Awareness

Training within 30 calendar days after contract start date. The contractor shall submit certificates of completion for each applicable contract employee and subcontractor employee, to the Contracting Officer (COR), within 5 calendar days after completion of training. AT Level I Awareness Training is available at the following website:

https://jko.jten.mil/courses/AT-level1/launch.html

3. Physical security and access control requirements: All contract personnel requiring physical access to a federal installation or facility shall comply with the access control procedures of that location. Contract personnel requiring unescorted access to meet contract performance requirements on DoD property in the US shall be vetted by the

District Security Office using the National Crime database and Terrorist Screening Database. Contract personnel shall comply with all personal identity verification requirements specified in facility policies and procedures.

Contract personnel who do not meet requirements for unescorted access to USACE facilities shall coordinate escorted access with the Government representative, as needed. Contract personnel who receive keys, access cards, or lock combinations that provide access to government-owned property shall comply with key and lock control procedures of the RA.

Since the work is being done within a controlled area and is expected to last more than six months, the investigation requirements fall under Category B3 for US Citizens and Category C for Foreign Nationals. The background investigation requirements for those U.S. Citizens who will not work (a) within a control area, (b) on a government information system and/or (c) have access to government funds is provided in Category A. Guidance and forms for the requirements are available on the Nashville District Public Website:

https://www.lrd.usace.army.mil/Submit-ArticleCS/Programs/Article/3667149/contracting/

Contract and sub-contract employees are not authorized to begin work on any contract until investigation requirements have been completed and notification has been made by the COR or the District Security Office.

Contract and sub-contract employees are not authorized to begin work on any contract until investigation requirements have been completed and notification has been made by the COR or the District Security Office.)

Because the work is being performed in a restricted area, there are restrictions on use of persons either imprisoned or previously convicted of a felony. The Contractor shall not employ in the performance of this contract any person undergoing a sentence of imprisonment imposed by any court of a State, the District of Columbia, Puerto Rico, the

Northern Mariana Islands, American Samoa, Guam, or the U.S. Virgin Islands, or the US Federal Government. The

Contractor shall not employ in the performance of this contract any person who has been convicted of a felony imposed by any court of a State, the District of Columbia, Puerto Rico, the Northern Mariana Islands, American

Samoa, Guam, the U.S. Virgin Islands, or the US Federal Government.

6. Suspicious Activity Reporting training (e.g. iWATCH, CorpsWatch, or See Something, Say Something):

All contract personnel shall receive initial and annual refresher training from the RA representative on the local suspicious activity reporting program. This locally developed training provides contract personnel with general information on suspicious behavior, and guidance on reporting suspicious activity to the project manager, security representative or law enforcement entity. The contractor and all associated sub-contractors shall receive training on the local Suspicious Activity Reporting Program. This training identifies behavioral indicators and provides guidance reporting suspicious activity. This training shall be completed within 30 calendar days of contract award and within 30 calendar days of new employees commencing performance with the results reported to the COR NLT

5 calendar days after the completion of the training. The iWatch training for contractors is available on the Nashville

District Public Website:

https://www.lrd.usace.army.mil/Submit-ArticleCS/Programs/Article/3667149/contracting/

(https://www.lrd.usace.army.mil/Submit-ArticleCS/Programs/Article/3667149/contracting/)

Additional Optional Information Regarding Suspicious Activity Reporting is available at:

Corps Watch https://corpslakes.erdc.dren.mil/visitors/corpswatch.cfm; iWatch Army is available at https://www.army.mil/standto/archive/2018/07/25/;

Alabama Suspicious Activity Report: https://app.alea.gov/SAR/

Eye On Kentucky program (report anonymously suspicious criminal or terrorist activity) https://homelandsecurity.ky.gov/Pages/Report-Suspicious-Activity.aspx ; Tennessee Suspicious Activity Report https://www.tn.gov/safety/homeland-security/report-suspicious-activity.html; and Homeland Security “See

Something Say Something” https://www.dhs.gov/see-something-say-something.”

13. Escorting in classified and/or sensitive areas: In accordance with applicable regulations, all contract personnel who do not possess the appropriate security clearance or access privileges will be escorted in areas where they may be exposed to classified information or operations, sensitive information or activities, or restricted areas. Escorts must be USACE employees and never other contractors. Note Escort Requirement will no longer be required once the Contract Representative has been notified a favorable long-term investigation (Category B3) has been completed. B3 not required for extremely short maintenance or repair contracts in which the contractor will be escorted throughout project completion (under 30 days).

14. Pre-screen candidates using E-Verify Program: Contractors shall comply with the requirements set forth in

FAR clause 52.222-54 Employment Eligibility Verification and FAR Subpart 22.18 in using the E-Verify Program at (https://www.e-verify.gov/) (website subject to change) to meet the contract employment eligibility requirements.

Contractors are encouraged to cooperate with Federal and State agencies responsible for enforcing labor requirements to include eligibility for employment under United States immigration laws in accordance with FAR

22.102-1(i). An initial list of verified/eligible candidates shall be provided to the COR no later than three business days after the initial contract award. When contracts are with individuals, the individuals will be required to complete a Form I-9, Employment Eligibility Verification, and submit it to the Contracting Officer to become part of the official contract file.

C-1.10 ACCIDENT REPORTING. The Contractor is responsible for reporting all accidents to the COR immediately. Prompt action shall be taken to ensure immediate and appropriate medical treatment. The Contractor shall maintain an accurate record of any accidents in the manner and on the forms prescribed by the COR. For property damage accidents of $2,000 or more, the Contractor shall complete and submit to the COR a copy of ENG

Form 3394. The Contractor shall maintain an OSHA 300 Log of On -The-Job injuries and first aid treatments. The

Contractor shall submit a monthly Man-Hour Accident Report, ORN FL-31, to the COR by the 15th day of each month.

C-1.11 DAMAGE REPORTS. All instances where Government materials, supplies, property, and/or equipment are damaged shall be reported immediately to the COR. When the damage was caused by contractor’s employees, a written report of the incident and extent of such damage shall be submitted to the COR, within 2 workdays (less weekends and holidays) of occurrence. For property damage accidents of $2,000 or more the Contractor will complete and submit to the COR a copy of ENG 3394. If the Contractors failed to use reasonable care, and causes damage to or loss of any property, the Contractor shall replace or repair the damages, at no cost to the Government, as the COR directs. If the Contractor fails or refuses to make such repairs or replacement, the Contractor shall be liable for the cost, which will be deducted from the contract price. If any instruments at the dam sites are damaged, i.e., piezometers and gauges, the contractor shall immediately notify a government representative.

C-1.12 CONTRACTOR EMPLOYEES' CONDUCT AND COMPETENCY. All contractor employees and subcontractors shall always conduct themselves in a proper and courteous manner. Since most of the work is performed in the presence of the general public, the conduct of all employees is critical and will be closely monitored. Contractor employees shall comply with all provisions of Title 36, Chapter III, Part 327, CFR and obey all posted signs and regulations in the performance of the work under this contract. Being under the influence of or consuming alcoholic beverages or controlled substances by the Contractor or employees while on duty is prohibited.

The Contractor expressly agrees to dismiss any employee or subcontractor employee whose continued employment is deemed by the COR to be inconsistent with the best interests of the public or the U.S. Army Corps of Engineers.

The KO or the COR may require the Contractor to immediately remove from the work site any employee or subcontractor who is incompetent, endangers persons or property, or whose physical or mental condition would impair their ability to satisfactorily perform the work. Notification to the Contractor will be promptly made in writing if time and circumstances permit. Otherwise, notification will be verbal and confirmed in writing as soon as possible. All criminal activity or conduct unbecoming resulting in the dismissal of an employee by the contractor shall be reported to the COR. No removal shall reduce the Contractor's obligation to perform all work required under this contract nor be the basis for time extension. Immediate replacement of the employee shall be made.

C-1.13 DAMAGE OR LOSS OF CONTRACTOR'S SUPPLIES AND PROPERTY. The Contractor is responsible for taking the action necessary to protect Contractor supplies, materials and equipment, and the personal property of Contractor employees from loss, damage or theft. The Government assumes no responsibility for theft, damage, etc., of the above. All incidents of theft (or suspected theft) of contractor materials, supplies, or equipment from project lands shall be reported to the COR.

C-1.14 SUPERVISION. The Contractor or a Contractor Representative (Superintendent) shall be on-site and supervise when the work specified herein is being performed or be readily available by phone or other means of communication to respond to any contract issue that may arise when work is in progress. The Contractor

Representative(s) shall conduct overall management coordination and be the central point of contact with the

Government for performance of all work under the contract.

Each Contractor Representative shall have full authority to contractually commit the Contractor for prompt action on all matters pertaining to administration of this contract and shall be the on-site, Contractor employee who is responsible for safety. The Contractor Representative(s) shall be assigned to this contract only and shall not be assigned to areas outside the boundaries of Old Hickory Lake.

In addition to Contractor Representative(s), the Contractor shall also appoint Quality Control Inspectors (QCI) who shall perform the Contractor's Quality Control Program. QCI’s shall be responsible for implementing the

Contractor’s Accident Prevention Plan. All QCI's shall have the authority to determine for the Contractor when work is ready for Government inspection and to make decisions for the Contractor on re-performance when necessary. A QCI shall be appointed for each Section of the Contract and the QCI shall not inspect their own work.

For work performed outside normal working hours, a Contractor Representative or QCI shall be present at the work site.

The COR and Park Contract Representative will deal directly with the QCI’s or Contractor Representatives, for normal day-to-day administration of the contract provisions.

The Contractor shall submit in writing, to the COR, the name and cell phone number of the designated Contract

Representative (Superintendent), and any individual designated to act for him/her, and state that the individuals have full authority to contractually commit the Contractor for prompt action on matters pertaining to administration of the entire contract.

The Contractor shall maintain copies of contract work requirements, specifications, Activity Hazard Analysis, etc., at each work site which relate to each person's work responsibilities and shall review them to insure employee’s comprehension of a job prior to initiating work.

The Contract Representative (Superintendent) shall be required to attend pre-work conferences prior to commencing work under this contract as well as regularly scheduled meetings for day-to-day operations during the contract term.

The Superintendent shall contact the COR, or a designated representative daily or as otherwise approved by the

COR, to coordinate the work schedule in compliance with the terms of the contract and to arrange satisfactory working agreements.

C-1.15 ENVIRONMENTAL PROGRAM. The Contractor shall comply with Federal, State, and local laws, regulations, and standards regarding environmental protection. As an initial reference, many Federal regulations are identified in the US Army Corps of Engineers Environmental Review Guide for Operations (ERGO) Manual, Environmental Assessment and Management (TEAM) Guide Manual, and Occupational Safety and Health Act

(OSHA) manual. However, Tennessee State regulations are also applicable to work performed under this contract.

All environmental protection matters shall be coordinated with the COR. Any of the facilities operated by the

Contractor may be inspected by the COR, or other Federal, State and local officials without advance notice. Access for inspection shall be granted upon request. The Contractor shall participate in all ERGO and OSHA inspections of

Contractor-operated facilities and shall comply with the findings of these inspections. Citations against Government facilities operated by the Contractor for non-compliance with environmental standards are a matter for resolution between the Government and the issuing office. Payment of fines or penalty charges associated with citations issued by Federal, State or local officials will be paid by the Government. If the citations are issued due to faulty operation or maintenance practices of the Contractor, the Contracting Officer or COR will deduct the fine from any monies due the Contractor.

The Contractor shall identify all hazardous waste associated with conducting required work items, and properly labeled, handled, and disposed of such waste in accordance with applicable regulations. The Contractor shall address hazardous materials and hazardous waste on an Activity Hazard Analysis form prior to commencing work on any delivery order. The Contractor shall furnish the COR, Safety Data Sheet (SDS), and an inventory list for all items stored or in use by Contractor employees on Government facilities. The contractor shall maintain a separate

SDS inactive file of all the products that have been used in the past, but no longer are being used to perform the work.

The Contractor shall conduct all operations and maintenance activities in a manner to prevent contamination of

Government land and property. The Contractor shall ensure all lubricants, petroleum products, paints, cleaning materials, or any other hazardous substances are not spilled, leaked or disposed of on Government property and are disposed of in accordance with environmental regulations. If spills or contamination occur, the Contractor shall be responsible for cleanup and any associated costs in accordance with Federal, State and Local Laws. Such spills shall be reported to the COR immediately.

C-1.16 CONTRACT DISCREPANCY REPORT (CDR). A CDR is a formal document used by the Government to process defects in services. As initially issued to the Contractor, the CDR describes the discrepancy or problem.

The CDR will be discussed with the Contractor or his/her representative when it is issued. The Contractor shall provide his/her written response on the CDR form within 24 hours of issuance. The Contractor's response must:

a. Identify the cause and corrective action taken, and

b. Identify Contractor action to prevent recurrence.

The Contracting Officer or COR will evaluate the Contractor's response and take appropriate action, which may include making necessary deductions. Upon finalization of the CDR, the Contractor and the COR must sign the form. The Contractor will be given a copy of the completed form. Should the Contractor not concur with any decision, etc., the Contractor may so state, in writing, and request a final decision by the Contracting Officer. The

Contracting Officer monitors all CDR's issued, and CDR's are the principal evidence used by the Contracting

Officer in determining Government contract actions such as termination or decision not to exercise options.

C-1.17 MEETINGS.

a. General. The Contractor or his/her authorized representative shall report each workday (Monday-Friday, with the schedule and location determined by the COR) to discuss contract work items. Specific topics of discussion at the morning meetings may include issuing task orders, requests for estimates, negotiation, inspections, quality control, and upcoming work. If a CDR is issued, mutual effort will be made to resolve any and all problems identified to preclude their recurrence. The COR may alter this reporting schedule, or change the reporting method, time, or place if mutually agreeable between the COR and the

Contractor.

b. Performance Evaluation Meetings. The Contractor, the Superintendent, or both, shall meet with the COR (or a designated representative) monthly or on a schedule determined by the COR. However, a meeting will be held not later than one normal workday after a Contract Deficiency Report (CDR) is issued. Mutual effort shall be made to resolve any and all problems identified.

C-1.18 QUALITY CONTROL. The Contractor shall be responsible for maintaining adequate quality control to satisfactorily meet the specifications of this contract through the development of a Quality Control Plan (QCP). The

Government will assure quality performance according to a Quality Assurance Surveillance Plan (QASP). The primary purpose of Quality Control is to identify and correct deficiencies in the quality of services performed before the level of performance is unacceptable.

The program shall include, but not be limited to the following:

a. An inspection system covering all the services stated in the contract specifications (this shall include inspection of services performed on weekends such as cleaning services and Section 5 non-routine work orders and any work performed by subcontractors). It must specify all areas to be inspected on both a scheduled or unscheduled basis, the inspection schedule (how and when the inspection(s) will be done) and the individual(s) who shall do the inspection. Inspectors shall be employees of the Contractor; inspectors cannot be employees of a subcontractor.

b. A method of identifying and correcting deficiencies in the quality of services performed before the level of performance is unacceptable.

c. A file of all inspections conducted by the Contractor and the corrective actions taken. These files shall be made available for inspection upon request by the COR.

d. A method of insuring employees has full knowledge of work assignments and appropriate technical expertise is utilized with each work assignment.

e. A method of coordinating each work crew’s activities with the COR and/or inspector.

f. A schedule (in writing) of recurring work to be accomplished under each Section of the contract. This schedule shall be updated each month. Inspections shall be performed during winter month even though the levels of work may not be as frequent as during summer months.

g. An individual designated by the Contractor as the Quality Control inspector shall not have other work duty within the area of inspection. Any individual designated, as a Quality Control inspector shall meet the minimum requirements stated under C-1.26 of this contract. The COR or other Government personnel may on occasion need to contact the Contractor’s inspector on matters pertaining to cleaning/mowing/safety in the recreational areas. The Contractor’s inspector and/or Superintendent shall assure that any and all discrepancies with the contract requirements are addressed and corrected.

h. The Contractor shall maintain a record of all Quality Control Inspection Reports conducted by the

Contractor’s inspectors and shall furnish a copy, daily to the COR by 0800 hours each morning. This daily record of inspection shall cover all work items scheduled to be performed, shall be signed by the Quality

Control Inspector, and shall include the following items as a minimum:

1) Inspector's name

2) Park or area

3) Date

4) Weather

5) Time in/out of park area

6) Items inspected

7) Defects encountered

8) Corrective actions taken

9) Safety violations

10) List of damaged, inoperable, or vandalized facilities

A signed plan, including Contractor’s specific information, shall be provided to the Contracting Officer, the COR, and then accepted, prior to the Pre-Work Conference. If changes to this program occur, updated copies shall be provided to the Contracting Officer and COR.

Failure to provide appropriate Quality Control may result in issuance of a CDR, and/or termination of the contract.

C-1.19 QUALITY ASSURANCE. The Government will monitor the Contractor's performance in each functional area under this contract and reserves the rights to use whatever additional surveillance procedures are deemed appropriate. The Government will monitor the contract to ensure compliance using a Quality Assurance Surveillance

Plan (QASP) but reserves the right to alter the plan at its own discretion. The QASP is included as Exhibit A for information purposes only and will not be made part of any resulting contract. As appropriate, calculation of deductions for certain deficiencies will be made using the contract clause entitled "Inspection of Services" located in

Section E, in lieu of the payment analysis method described in the QASP.

The Government will keep a record of all complaints received by the public concerning Contractor performance.

Upon receipt of a written complaint by the public, the Government will attempt to verify the complaint and furnish the Contractor a copy of the findings. Should the Government verification reveal a nonperformance by the

Contractor, a CDR may be issued.

A Government employee shall not be considered an Inspector unless he identifies himself as such to the Contractor, the Contractor Representative, or Quality Control Inspector. No Inspector is authorized to change any provision of the specifications without written authorization of the Contracting Officer, nor shall the presence or absence of an inspector relieve the Contractor from any requirements of the Contract.

Defects and deficiencies in Contractor performance, and performance of the same, will be in accordance with a payment analysis addressed in the Government's Surveillance Plan (QASP). However, the Government reserves the right to use the Contract clause(s) for this purpose in lieu of payment analysis. Deductions will be based on either the Contractor’s bid schedule, the Government’s cost to perform the work, the Government’s cost to have another contractor perform the work, or as outlined in the Payments clause.

The Contractors performance will be evaluated monthly and at the end of the performance period set forth in the contract schedule and any option period exercised by the Government. However, interim evaluations may be prepared at any time during the contract performance when determined to be in the best interest of the Government.

C-1.20 DEFICIENCIES. If the Contractor fails to perform, or if performance in any area is judged unsatisfactory by the COR, the Government will take corrective action. If any of the services do not conform to the contract requirements, the Government may require the Contractor to perform the services again in conformity with contract requirements, at no cost to the Government. When the defect in services cannot be corrected by re-performance, or cannot be corrected in the specified time frame, the Contractor is required to respond to a CDR (See Section C-

1.16), and deductions will be determined in accordance with Contract Clause entitled "Inspection of Services" located in Section E and in accordance with the Government's Quality Assurance Surveillance Plan.

C-1.21 INTERRUPTIONS TO SYSTEMS. All work that would necessitate an interruption of the use of the project or its support systems or otherwise disrupt building occupants and/or the visiting public shall be fully coordinated and approved in advance by the COR. Interruptions shall be kept to an absolute minimum, and all repairs or replacements of equipment or components shall be accomplished in an expeditious and efficient manner.

C-1.22 GOVERNMENT FURNISHED ITEMS (GFI).

a. Government Furnished Facilities. Suitable space will be provided for the Contractor's use for work performed under this contract, as listed below. The Contractor shall maintain such space or grounds to the same, or higher standards, as similar areas occupied by the Government, and shall assume responsibility for the safekeeping of the facilities provided. The Contractor shall not use those grounds or facilities as a place of habitation. At the completion of the contract, all facilities and equipment shall be returned to the Government in the same condition as received, except for reasonable wear and tear. The Contractor shall be held responsible for the cost of any repairs caused by negligence on the part of the Contractor or Contractor employees.

Modifications or changes shall not be made to any facilities without prior written approval of the COR. Any modifications to the facilities shall be at the Contractor's expense. The facilities provided consist of space within reasonably secure fenced areas. The Contractor shall be responsible for maintaining physical security for

Government furnished facilities and property. Should the Contractor reject any or all Government furnished facilities, the Contractor shall provide all necessary facilities at no cost to the Government. All Government furnished facilities shall be used only for the performance of work specified herein. No personal vehicles or equipment shall be stored on Government property. Private vehicles shall not be parked overnight at

Government facilities.

All GFI is furnished in an "as is" condition. The Contractor should inspect all items prior to use to ascertain safe condition and operation of it by contractor’s employees. The Contractor shall assume all liability for claims that may rise from its use or misuse while in the Contractor's possession and shall hold the Government harmless from any claims by Contractor employees or others. The Contractor shall be responsible for the proper storage, inventory, maintenance, and security of all Government furnished items.

b. Utilities. The Government will furnish available utilities to perform the specified work. At remote locations the Contractor shall supply his own utilities such as water. The Contractor shall make a dedicated effort to conserve utilities and shall comply with all Government regulations regarding energy conservation.

Government furnished utilities shall be used only in the performance of work specified in this contract.

Where water or electricity is not provided, the Contractor must obtain from other sources at no additional expense to the Government. The Contractor shall be responsible for providing all necessary telephones, communication systems, and services for Contractor functions under this contract at no cost to the Government.

At least one telephone shall be installed at the Contractor’s office to provide communications with the COR.

c. Forms. All Department of Defense forms, required by the Government to be used under this contract, will be provided by the Government during the contract period. The Government reserves the right to modify or supersede these forms during the contract period.

d. Control. The Contractor shall provide control to ensure Government furnished equipment, property, or items are utilized only for contract purposes. The Contractor will be provided keys to allow access to certain secure areas and will be held responsible for losses due to his negligence and for the replacement of compromised locks (which can occur due to loss or duplication of keys). No Contractor or any Contractor employees is authorized to make duplicate keys in any manner. The contractor shall be required to conduct semi-annual “show-me” inventories of all keys issued to the contractor. These inventories will be conducted on a semi-annual schedule set by, and in the presence of, the COR or their authorized representative. Upon completion (including any extensions of contract term) or termination of the contract for any reason, and except for fair wear and tear, the Contractor shall return all Government furnished equipment, keys and any unused material or supplies in the same condition as received. Any discrepancies (except for fair wear and tear), damages or deficiencies in the inventory will be chargeable against the Contractor. Deductions will be $50 per lost or damaged key and a deduction for recombining any effected locks at the rate charged by the manufacturer per lock plus the installation labor of a GS-07 Civil Engineering Technician.

e. Safety Manual. Prospective contractors may review a copy of the Safety and Health Requirements Manual

EM 385-1-1, dated March 15, 2024, at the Project Office. The Contractor shall be provided one copy of Safety

Manual EM 385-1-1, dated March 15, 2024, during the pre-work conference.

f. Limited government owned facilities will be provided for the Contractor's use under this contract. The facilities provided shall be inspected during the pre-bid conference and limitations noted. The Contractor shall contain vehicles, equipment, and supplies within the allotted areas. The COR shall approve/deny requests for additional space. Current provisions are listed below:

Facility Use

Building #3, except portions Office Space and General Storage

Occupied by the Government

Contractor Shop Yard General Storage, Parking, and

(15,000 Sq. Ft. Fenced area) Tool/Equipment Storage

g. Operating Manuals. Facility and equipment operating manuals and suppliers' catalogs presently maintained by the Government will be made available to the Contractor on an "as needed" basis.

C-1.23 CONTRACTOR FURNISHED ITEMS.

a. General. Except as described elsewhere in this contract, the Contractor shall furnish all personnel, management, inspections, facilities, vehicles, transportation, fuel, tools, equipment and operators, supplies, or materials necessary to accomplish all required services. All Contractor furnished items, shall meet all applicable

Federal, Department of Defense, Department of the Army, State and local laws or regulations. A partial list of equipment which shall be needed by the Contractor is included in each section.

Any personal property located on the project must receive prior approval by the COR. Contractor property owned but not used at the Old Hickory Lake Project shall not be stored on the project.

b. Equipment. The Government requires that the Contractor provide adequate equipment to perform the work required within the specified time period for each job. Adequacy of the equipment (e.g., mowing equipment and vehicles) to perform certain repetitive work will be determined prior to award of the contract. Also, all equipment used by the Contractor must meet safety requirements outlined in EM 385-1-1.

Unless otherwise specified, when the Contractor provides services under a Task Order, the Contractor shall provide all necessary "tools of the trade" to accomplish the work. This includes the vehicles necessary to trans-port incidental GFI, materials, supplies, equipment, craft hand tools, common industry power tools, and/or Con-tractor personnel to and from the job site.

c. Service Vehicle. It is the Contractor's responsibility to provide service or work vehicles as necessary, capable of transporting employees, equipment, tools, materials, and supplies that could reasonably be transported in a standard size 1/2 ton truck with a 4' x 8' bed to and from job sites on the project. Contractor service vehicles used along project and public roads must be equipped with an orange rooftop revolving light, a rear mounted warning sign, and reflective tape on the rear bumper.

d. Contractor Equipment and Supply Inspection. The apparent Contractor shall make available for inspection all service equipment, tools, and samples of supplies he proposes to use for work under this contract, along with proof of ownership or lease agreement. Such articles shall be made available for inspection within seven (7) working days after notice from the COR. Only equipment, supplies inspected and approved shall be used for work under this contract. All subsequently procured equipment to be used for work under this contract must be inspected and approved by the Government prior to use.

e. The Contractor shall establish and maintain an office in the building provided for this purpose on the Old

Hickory Lake Project for the sole purpose of conducting the day-to-day administration of this contract. This office shall have telephones and service provided by the contractor.

f. Quality. All CFI supplies, parts, and materials used shall be new and of a quality equal to or better than the items to be replaced. The items used shall be standard products of manufacturers regularly engaged in the production of such items. All CFI are subject to approval by the COR prior to being used.

C-1.24 SAFEGUARDING GOVERNMENT PROPERTY. The Contractor shall cooperate with Government personnel in safeguarding Government property. The Contractor shall be responsible for promptly reporting all acts of vandalism, larceny, or pilferage to Government property, and malfunctioning Government equipment to the COR.

The Contractor shall establish security procedures and safeguards that are compatible with the Government's existing procedures, to protect all equipment, materials, supplies, tools, and other resources. The Contractor shall cooperate with and provide any assistance necessary to the Government during any audits, usage checks of expendable property, and inventories of nonexpendable property under control of the Contractor. Any item of value found on the work sites shall be placed into the custody of the COR for return to the owner, if ownership can be established. The Contractor shall inform the COR of any information he or his employees receive about lost and/or found articles from the public.

C-1.25 NOTIFICATION OF WORK TO BE DONE. The Contractor will be notified of work to be performed by issuance of Task Orders. Under normal conditions, Task Orders will be issued that require response within 24 hours after receipt. All Task Orders must be completed by the Delivery Date of the Task Order Form. With the exception of emergency work, which requires immediate action, absolutely no work shall begin prior to issuance of a Task

Order.

C-1.26 MINIMUM MANPOWER REQUIREMENTS. The Contractor shall provide an adequate number of fully qualified personnel to perform the work specified herein. Personnel required to handle emergency situations shall be available on call, 24 hours per day, 7 days per week.

C-1.27 MINIMUM PERSONNEL QUALIFICATIONS.

a. General. Employees, technical personnel, subcontractors, and consultants shall have the education, experience, or knowledge as evidenced by license, certificate, diploma, etc., to provide a comprehensive understanding of the systems, components, equipment, vehicles, and facilities to be serviced, operated, maintained, repaired, renovated, and constructed under this contract. Only qualified mechanics and operators will be permitted to service, operate, maintain, or repair, heating, air conditioning and electrical systems, water and sewage treatment systems, and equipment and vehicles.