PWS - NMMAST Support Services.docx

Navy Medical Modeling and Simulation Training Program Support

PERFORMANCE WORK STATEMENT

1. SCOPE:

The Navy Medical Modeling and Simulation Training (NMMAST) services are based upon mission requirements and directives from the Navy Surgeon General (SG) and Naval Medical Forces Development Command (NMFDC). The NMMAST Program Management Office (PMO) centralizes, coordinates, and consolidates medical modeling simulation training requirements as appropriate for Navy Medicine Force Generation and Development in support of Operational Expeditionary Medicine Systems (EXMEDS) training, integrated medical exercises, initial skills acquisition, and sustainment of medical knowledge, skills, and abilities. Such training does not involve the direct evaluation or hands-on treatment of live human patients. The integration of modeling simulation devices and technologies into medical readiness training is imperative in pursuit of high reliability at the organizational level and aligns with Navy SG’s priorities.

This performance work statement defines the administrative and technical support services in support of the NMMAST Program to meet mission critical objectives.

1.1 Background

The NMMAST program mission is to identify, evaluate, validate, and oversee the use and implementation of new and emerging advanced learning technologies and methodology to support NAVMED Surgeon General’s initiative to provide medical & modeling simulation training support under BSO-18, fleet, and fleet marine forces. Due to the worldwide distribution the education and training materials being developed for delivery at but not limited to the locations listed in Section 5.

1.2 Period of Performance (POP):

Option to Extend Services The government may unilaterally extend services for up to six months under FAR 52.217-8 (Option to Extend Services). Extension pricing will be based on the current year's rates. This clause applies to the base year and all four option years.

The Contracting Officer (CO) will consider quality of the Contractor’s past performance under this contract IAW 48 Code of Federal Regulations (CFR) 517.207

2. SUMMARY OF REQUIREMENTS:

The Contractor shall specialize in both the technologies and methods used in the planning, preparation, and execution of simulation-based healthcare training and education events that involve realistic, immersive replications of real-life work processes, scenarios, and tasks through simulation equipment or tools. The Contractor provides administrative and technical support of the daily operations that includes administrative, technical support, logistics, accountability and upkeep, and tasks associated with learning events to faculty, instructors, and staff.

2.1 Operational Training: Program and Logistics Support

2.2 Operational Training: Technical Support

2.2.1 The Contractor is responsible for the readiness of simulation equipment, supplies, and administration support needs to achieve training objectives. Training schedules will vary based on the facility’s training, exercise, and employment plan.

2.2.2 The Contractor is responsible for the day-to-day equipment setup and breakdown, programming approved scenarios into software, operation of software, audiovisual support, on-site maintenance, or troubleshooting of the equipment during scheduled training evolutions along with recommendation of the appropriate course of action in response to problems and customer needs. This may also include resolving hardware and software problems, installation of applications, and deployment of new technology.

2.2.3 The Contractor shall operate simulation equipment including part-task trainers, mannequin-based simulators, surgical simulators, cadavers, virtual reality and other emerging technologies. Specific simulation equipment will vary from site to site depending on unique training requirements. Additionally, the Contractor shall contribute modeling and simulation insights to the design, development, testing, and implementation of training materials and scenarios. When necessary, the Contractor shall provide materials appropriate to the operation and maintenance of simulation equipment to ensure outcomes meet educational and skill sustainment requirements.

2.2.4 The Contractor shall perform accurate inventory and life-cycle management of equipment and submit reports to PMO quarterly or when appropriate.

2.2.5 The Contractor shall perform preventive maintenance on simulation equipment (e.g., routine cleaning, calibrating, adjusting, and checking for wear and tear) to their competence level and/or coordinate required maintenance with the local Medical Equipment Maintenance Office/Biomed Office/Property Manager and/or vendor/manufacturer to ensure equipment is functioning properly and reduce the need for emergency repairs.

2.2.6 The Contractor shall provide orientation and/or training of the simulation equipment, capability, and safe handling to assigned Active Duty, GS, CTR, personnel, training instructors, and other personnel prior to training evolutions to ensure safety and effective utilization of the device.

2.2.7 The Contractor shall perform duties as the technical trainer and resource liaison in activities related to simulation operations and provide training on medical simulation equipment to staff at the site.

2.2.8 The Contractor shall collect training data (e.g., type of training, type of equipment, how many students, length of course) to aid in the analysis for return-on-investment metrics as determined by the government. Data collection includes collecting metrics electronically from assigned subordinate sites to forward to the PMO monthly, updating monthly simulation encounters via Joint Simulation Encounter Form (JSEF) and other stipulated metrics designed by PMO.

2.2.9 The Contractor ensures timeliness of response, from time of customer request for operational/corporate support/assistance – response within the next available business day and resolution of issues within 14 calendar days. Program management must be notified of any deviation from this schedule 3 days prior to a missed suspense.

2.3 On-Line Web-based Development: (Optional)

2.3.1 The Contractor shall provide on-site web content management, graphics design, IM/IT support, and SharePoint Administration support to government and employees to develop and maintain the applicable NMMAST Portal and other web-based information.

2.3.2 The Contractor shall keep NMMAST Leadership and COR apprised of any technical problems that arise and take initiative to resolve and provide the highest possible level of customer support.

2.3.3 The Contractor shall work closely with content owners and subject matter experts to maintain current information, graphics, processes, etc. on the applicable portal/LMS.

2.3.4 The Contractor shall provide expertise in content management, graphics design, account management, and coordinate with the client to gather and consolidated training content (CBTs, Online Courses, Discussion Forums, etc.) to continually enhance the web-based portal.

Note: The above duties are subject to change based on assignment location, operational protocols, and site-specific needs. Any proposed changes to the duties shall be discussed with the PMO and the COR for consideration. It is understood that approved changes will require modification to this PWS.

2.4 Government Furnished Equipment (GFE)

The following equipment will be made available for the completion of the tasks specified within this Performance Work Statement: All or some items: Suitable office area equipped with associated office furniture, desks, chairs, telephones, computers, printers, special tools, hardware, software, test equipment, office supplies, office support services, and other support equipment required to ensure the satisfactory completion of contractual requirements.

2.5 Proprietary Information

The Government will retain Unlimited Rights to all intellectual property and data produced in the course of developing, deploying, training, using and supporting this task statement. All modifications to the supported Navy Medical Readiness and Training Command, EXMED systems, and/or NMMAST Program will be the property of the Government.

2.6 Management Control Plan

Develop a draft Management Control Plan (MCP) that defines the functional team and describes how this team will complete the tasks in the PWS. Based on government review and feedback, the initial MCP will be delivered within one week of receipt of government feedback. Provide the organization structure to include internal and external lines of communication that are deemed necessary to complete the tasks outlined in the PWS. The MCP shall include how to maintain acceptable quality standards to include those defined in this PWS. Review and update the MCP quarterly.

The Management Control Plan is a supplemental document that will serve as the “roadmap” or “blueprint” for the conduct of all other project tasks. The Management Control Plan will not authorize or provide approval for any task; only the Task Order shall authorize performance. In the event there is conflict between the Management Control Plan and the Task Order, only the Task Order shall take precedence.

The Management Control Plan shall describe the organization, assignment of functions, duties, and responsibilities, management procedures and policies, and reporting requirements for the conduct of contractually imposed tasks, projects, or programs including milestone schedule and deliverables.

2.7 Meetings

Meetings shall be conducted between Navy Medicine Readiness and Training Command and/or applicable NMMAST Program Managers or alternates to provide milestones, task status, discuss concerns, and any issues that would impact progress. The contractor shall provide a representative to all technical working groups and prepare meeting minutes and provide a copy to the meeting’s chairperson no later than three business days after each meeting.

2.8 Monthly Activity Report (MAR)

The MAR is due to the NMMAST office, Quality Assurance Representative (QAR) and COR no later than the 5th business day of the following month (example: February’s report is due in March). The report shall detail all work performed for the prior month to include work orders, projects, and equipment issues. The report shall include a project summary that tracks all active projects and their milestones. The report shall detail any issues or concerns that could not be resolved and suspense items that were not met, with explanations for the delays.

The Contractor shall report positions that are filled and vacant at each of the supported sites with actions being taken to address and immediately fill any vacant positions. This information will be included in the Monthly Progress Report (MPR).

2.9 Quality Control Requirements

The Contractor shall implement and maintain a quality control program. The program shall include inspection, validation, evaluation, corrective action, and procedures necessary to achieve quality control. The adequacy of reports and documentation shall be the responsibility of the project team. All quality control operations performed by project team shall be subject to Government verification. Verification shall consist of monitoring the operations to determine that the practices and methods of the procedures are properly applied. Conformance to the requirements of this PWS will be measured in accordance with the Quality Assurance Surveillance Plan (QASP).

2.10 Inspection and Acceptance

The Contractor shall deliver all end-items to the Government. All work and deliverables must meet professional standards and the Performance Work Statement requirements. The COR who will have 15 working days to review the submitted deliverables and make comments and/or changes. If changes are necessary, the project team will have 15 working days to make the necessary changes and return the final deliverables to the COR. Upon receipt of the final deliverables, the COR will have 30 days for final review prior to acceptance or to provide documented reasons for rejection.

3. DELIVERABLES:

Below is a list of Deliverables / Schedules for input to the Management Plan and Milestone Schedule. This table will be reviewed and updated based on input from the NMMAST team as priorities emerge.

· Draft for government review and feedback

· Initial Management Control Plan based on government review and feedback

· Quarterly updates to the Management Control Plan based on latest schedule, issues, government review and feedback

· Draft for government review and feedback

· Initial Management Plan based on government review and feedback

· Quarterly updates to the Management Plan based on latest schedule, issues, government review and feedback

The work shall comply with the following requirements as specified above and in Appendices A and B at the end of this document:

· Security Requirements

· Training Requirements

· Government Furnished Equipment (GFE)

· Proprietary Information

· Management Control Plan

· Meetings

· Monthly Progress Report (MPR)

· Other Records and Reports

· Quality Control Requirements

· Inspection and Acceptance

· Contracting Manpower Reporting Application

5. ADMINISTRATIVE SPECIFICATIONS

5.1 Place of performance: The work shall be performed at Joint Base San Antonio (JBSA) in San Antonio, TX and various Navy Medicine Readiness Training Commands and Readiness Training Centers. The table below outlines the Navy Medical Modeling and Simulation Training (NMMAST) contracted support services by reference of location and PWS paragraph. FTE support identified below is provided for estimate purposes only.

Total

0(1)

1(2)

Naval Aerospace Medical Institute (NAMI) – Pensacola, FL

Naval Expeditionary Medical Warfare Development Command (NEMWDC) – Camp Pendleton, CA

Navy Medicine Training Support Center (NMTSC) San Antonio, TX *Operator shall be required to travel to TCCC sites to provide onsite Support.

2(3)

2(3)

Navy Trauma Training Center (NTTC) – Los Angeles, CA

Navy Undersea Medicine institute (NUMI) Groton, CT

Surface Warfare Medical Institute (SWMI) San Diego, CA

1(2)

1(2)

NMRTC Jacksonville, FL

NMRTC Camp Lejeune, NC

NMRTC Camp Pendleton, CA

NMRTC Portsmouth, VA

NMRTC Bremerton, WA

0(1)

0(1)

NMRTC Pensacola, FL

0(1)

0(1)

NMRTC San Diego, CA

1(2)

1(2)

NMRTC Sigonella, IT/Rota, SP

0(1)

0(1)

NMRTC Okinawa, JP

0(1)

0(1)

14(22)

*Operator shall be required to travel to 1-2 times per year to TCCC sites to provide onsite Support – Operator supporting this will be decided depending on where the TCCC site is locate, could be CONUS or OCONUS.

5.2 Support Hours: Contractors are responsible for conducting business during Standard Core duty hours (established by each site) or 8 hours from time of arrival local time at place of performance, Monday through Friday except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closing. Training and mission requirements that must be performed outside core duty hours require prior approval from the COR. Telework schedule must be approved by the COR. A government-issued laptop may be provided as required.

5.2.1 Defense Medical Human Resources System – internet (DMHRSi):The Contractor and its personnel shall be required to record all labor hours performed under this contract in the DMHRSi if required by site. All timekeeping shall be performed in accordance with the policies and procedures of the local Military Treatment Facility (MTF)

5.3 Recognized Federal Holidays: The Contractor is not required to perform services on the federal recognized holidays listed below or any other designated by Federal Law, Executive Order, or Presidential Proclamation except in cases of labor surge efforts and occasional travel which may fall on a holiday.

Independence Day

5.4 Contractor Travel (Optional): Contractor personnel may be required to travel Continental United States (CONUS) and possibility of OCONUS travel as needed, to support labor surge efforts, attend meetings, conferences, and training. The Contractor may be required to travel to off-site training locations and to ship training aids to these locations in support of this PWS. Most travel is projected to begin and end on weekdays (Monday –Friday) but occasional travel during a holiday or weekend may be required. In some cases, travel may exceed the standard 8-hour workday. Contractor will be authorized travel expenses consistent with the substantive provisions of the Joint Travel Regulation (effective on the date of travel) and the limitation of funds specified in this contract. All travel requires Government approval/authorization in writing prior to any travel and notification to the Contracting Officer Representative (COR).

5.4.1 Foreign Travel: This contract includes activity that requires Contractor travel to destinations outside of the United States. The Contractor shall ensure that assigned participants allow sufficient lead time to obtain valid passports, country clearances, and immunizations to support project activities. The Contractor must complete the required training for overseas travel and provide certification of completed training to the COR or Government task manager prior to beginning the travel. The Contractor shall travel using the lower cost mode of transportation commensurate with the mission requirements. When necessary to use air travel, the Contractor shall use the tourist class/economy class. First class/business class tickets are not authorized.

5.4.2 Travel Reporting: All Contractor travel (foreign and domestic) shall be reported to the Government after completion of travel, to include destination(s), name and position of traveler, length of trip, a brief explanation of the reason(s) for the trip.

5.5 Contractor personnel

5.5.1 Common Access Card (CAC) Requirements: For all contractors who will work in Government facilities, the Facilities Security Officer (FSO)/Company's Security point of contact (POC) will provide the Government with all the required information per the Naval Medical Forces Command (NMFDC) Security Manager’s CAC request process. A CAC is the standard identification for eligible DoD contractor personnel.

5.5.1.1 CAC request process: The Contractor FSO shall:

5.5.1.2 Contract personnel must be Secret Eligible

5.5.1.3 The contractor shall return all CACs to the COR or Site Lead upon departure of the contractor(s).

5.6 Non-Disclosure Agreement (NDA):

5.6.1 All Navy Government Contractor personnel who will obtain access to proprietary, classified, or confidential information or any information release of which is protected or governed by law or regulation associated with Navy acquisitions shall be required to complete and sign a Navy Contactor NDA prior to beginning work on the subject contract. The Contractor shall execute an NDA on behalf of the company and shall ensure that all staff assigned to, including all subcontractors and consultants, or other personnel performing on contract/Task order execute an NDA protecting the procurement sensitive information of the Government and the proprietary information of other Contractors. The NDA shall be executed no later than first day of employment and to be renewed upon exercising a contract option year. Assignment of staff who has not executed this statement or failure to adhere to this statement shall constitute default on the part of the Contractor. The Contractor shall maintain originally signed NDAs of individual employees and provide copy to the COR.

5.7 Proper Identification of Contract Personnel:

5.7.1 Contractors, including subcontractors at all tiers, shall provide for a clear distinction from Government personnel. Contractor employees shall not act, advertise, or presume to be Government employees, agents, or representatives. Contractor employees are required to appropriately identify themselves as contractor employees at all times, including in telephone conversations, formal and informal written correspondence, paper and electronic, and in any other situation where their actions could be construed as acts of Government officials, unless, in the judgment of the Government, no harm can come from failing to identify themselves. Contractor employees shall be introduced as contractor personnel and display distinguishing visible identification at all times whether in conversations, meetings, or other forms of communication with Government personnel.

5.7.2 Contractor personnel, while performing in a contractor capacity, shall refrain from using their retired or reserve component military rank or title (if applicable) in written or verbal communications associated with the contracts for which they provide services.

5.8 OCONUS Requirements:

Host Country Performance Considerations: This PWS requires performance of work in one or more foreign countries. The procedures identified in Federal Acquisition Regulation (FAR) Part 25 as supplemented by the Defense Federal Acquisition Regulation Supplement (DFARS) PGI 225.74 apply to this procurement. Subject to the respective Status of Forces Agreement (SOFA), the following logistical support may be provided to defense Contractor personnel performing work under this contract:

6. QUALITY ASSURANCE SURVEILLANCE PLAN

Quality Level

2.1 Operational Training–Administrative and Logistics Support

Performance Evaluation

2.2 Operational Training Delivery Technical Support

Performance Evaluation

7.0 Other Requirements:

· Present government (state or federal) issued ID, and INS Form 9 (I9), before being issued a Common Access Card (CAC) pass to enter the installation. At the time of issuance, a Wants and Warrants check is conducted for all personnel.

· If contract performance is more than 180 days, a NAC-I 85P background investigation must be initiated to extend a pass or to obtain a temporary Civilian Identification Card. Procedures are listed in the paragraph for Suitability Investigations below.

· Upon completion or termination of the contract or expiration of the identification passes, the government site lead will ensure that all base identification passes issued to employees are returned to the issuing office. If an employee has been terminated, the pass will need to be retrieved and returned to location of issuance of the Security Forces (SF)/ Military Police (MP) so that employee does not have base access. If the pass is not retrieved, then SF/MP will need to be notified so base access is not allowed.

· Suitability Investigations. Personnel shall successfully complete, at a minimum, a National Agency Check with Inquiries (NACI), before operating government furnished workstations that have access to Government e-mail systems. Also, personnel who require routine access to the installation in excess of 180 days will require a NACI. DoD D5200.2. https://www.esd.whs.mil/Portals/54/Documents/DD/issuances/dodd/520502e.pdf?ver=2020-08-20-150856-547

· Comply with Personnel Security Program. NACI investigations requests are initiated using the Standard Form (SF) 85P and are submitted to the installation Information Protection Office through the Unit Security Manager.

· Unescorted Entry to Restricted Areas. When work under this contract requires unescorted entry to controlled or restricted areas, the contractor shall comply with applicable Service’s Installation Security Program. Personnel shall be the subject of a favorably completed NACI investigation to qualify for unescorted entry to a restricted area. In addition, the applicable service, Navy, shall submit NACI investigations for employees at no additional cost to the project.

· Listing of Employees. Maintain a current listing of employees. The list shall include employees’ name, social security number, and date of investigation, if service work involves unescorted entry to restricted or other sensitive areas designated by the installation commander. The list shall be validated and signed by the vendor Facility Security Officer (FSO) and provided to the PMO and COR prior to the contract start date. Updated listings shall be provided when an employee's status or information changes.

· Reporting Requirements. Personnel shall report to an appropriate authority, any information or circumstances of which they are aware may pose a threat to the security of DoD personnel, personnel, resources, and classified or unclassified defense information. Employees shall be briefed by their contractor immediate supervisor upon initial on-base assignment and as required thereafter.

· Personnel Security. Personnel requiring unescorted entry to controlled or restricted areas designated by the installation commander shall comply with base access requirements.

· Additional Security Requirements. Comply with applicable service specific requirements, and local Government Installation requirements. Comply with DOD Standard 22 – Level 1 AT Awareness training and associated tasking IAW AFI 10-245, Antiterrorism (AT) standards: https://fas.org/irp/doddir/usaf/afi10-245.pdf

· Physical Security. Areas controlled by employees shall comply with base Operations Plans/Instructions for FPCON procedures: https://www.esd.whs.mil/Portals/54/ Documents/DD/issuances/dodd/520502e.pdf?ver=2020-08-20-150856-547. Random Antiterrorism Measures (RAMS) and local search/identification requirements. Safeguard all government property, including controlled forms, provided for use. At the close of each work period, government training equipment, ground aerospace vehicles, facilities, support equipment, and other valuable materials shall be secured. During increased FPCONs, personnel may have limited access to the installation and should expect entrance delays.

· Entry Procedures to Controlled/Restricted Areas. Comply and implement local base procedures for entry to installation controlled and restricted areas.

Contract employees shall meet all DoD, Medical Facility and Navy required training appropriate to their duties. Each base will follow their internal procedures to designate personnel with elevated privileges who shall be required to meet minimum required Information Assurance training as defined in DoD 8570.01-M, Information Assurance Training, Certification, and Workforce Management. The latest DoD specifications, documentation, and details are available from the Washington Headquarters Service .mil site at: https://www.esd.whs.mil/

Appendix A Qualifications

The subsequent paragraphs delineate the required qualifications for all personnel completing associated tasks outlined within the Performance Work Statement, paragraphs 2.1 – 2.6.

2.1 Operational Training: Program and Logistics Support (PWS Task 2.1)

2.1.1 Fifteen years of professional experience overall, with a preferred five years of senior-leadership experience with direct responsibility for cross functional coordination of teams. Prefer that the experience is in medical simulation.

2.1.2 Eight or more years of military medical experience preferred.

2.1.3 Two years of leadership involving the implementation of a successful logistics program.

2.1.4 Two years of experience formulating logistics plans and policies is required.

2.1.5 Two years of demonstrated experience in logistical support of international training programs is desired, but other international logistics experience may be substituted providing that experience contributes to the necessary experience and skills to succeed as the leader of the applicable NMMAST logistics program.

2.1.6 Competence is required in military medical logistics and acquisition (e,g, DMLSS, POM and UFR cycles, ABSS, TIGERS, CRIS Financial System, and EDA System).

2.1.7 Expertise with a variety of medical simulation platforms (i.e. CAE, Laerdal, Gaumard, KGS, SynDaver/SynTissue, MOES.) desktop simulations (serious games) and blended learning design experience is preferred.

2.1.8 Previous simulation operations management experience in healthcare and familiarity with medical equipment and supplies preferred.

2.1.9 Experience in leading others to new levels of effectiveness and programmatic impact.

2.1.10 Project Management Professional (PMP) certification is highly desirable.

2.1.11 Bachelor’s degree in a related field is highly desirable, Masters degree is preferred.

2.2 Operational Training: Technical Support (PWS Task 2.2)

2.2.1 Three years of experience in the medical or military medical field or 2 years’ experience with the operation of patient simulation equipment.

2.2.2 Associates degree or technical certification in the computer technology field (e.g. hardware, networking, helpdesk, etc.) Certification as a Simulation Operator (CHSOS) through the Society for Simulation in Healthcare (SSH) is highly desirable.

2.2.3 Expertise with a variety of medical simulation platforms (i.e. CAE, Laerdal, Gaumard, KGS, SynDaver / SynTissue, MOES).

2.3 On-Line Web-based Development (PWS Task 2.3)

2.3.1 Eight years of relative experience (Six Years if Master’s Degree is possessed).

2.3.2 Bachelor’s Degree or equivalent.

2.3.3 Expertise in various web and mobile web applications including Microsoft SharePoint 2010/2013/2019 and Designer, MS Access, Adobe Dreamweaver, AJAX, HTML, DHTML, XHTML, CSS, JavaScript, XML, SQL.

2.3.4 Experience with database modeling and development.

2.3.5 Knowledge of databases and information architecture, with web application integration.

2.3.6 Understanding of the Software Development Lifecycle.

2.3.7 Experience with Adobe Suite (CS6), Adobe Acrobat Pro, MS Visio, UltraCompare

2.3.8 Basic understanding of Flash video/animation, Unity web player, and other software used for e-training.

2.3.9 Knowledge and experience of the latest SCORM compliance requirements and programming methodology to integrate virtual training platforms and data tracking within the applicable NMMAST Portal.

2.3.10 Experience working with, designing and developing Content Management Systems.

2.3.11 Ability to communicate and teach non-technical users.

8. Points of Contact

Naval Medical Forces Development Command, Contracting Officer Representative (COR)

NMMAST PMO Representative, Naval Medical Forces Development Command Name: Tshawnda J. Burke, MC, CAPT,USN Title: Director, NMMAST Address: Naval Medical Forces Development Command

NMMAST PMO Technical Representative