PWS Linen Cleaning Lodging Club Eifel_Mar 26.pdf

MARCH 2026

PERFORMANCE WORK STATEMENT

FOR

LAUNDRY AND DRY-CLEANING SERVICE

1. DESCRIPTION OF SERVICES/GENERAL INFORMATION. The contractor shall provide all management, supervision, personnel, equipment, materials, tools, supplies, transportation, and other items necessary to perform "Laundry and Dry-Cleaning Services", including pick-up and delivery of all items to be serviced for the 52nd Force Support Squadron, and authorized users stated in this Performance Work Statement (PWS) located at Spangdahlem Air Base.

1.1. SPECIFIC REQUIREMENTS.

1.1.1. Spangdahlem Air Base. All laundry and dry-cleaning services performed by the contractor shall meet the "Gütezeichen RAL-GZ 992/1 German Industrial Standard for Haushalts- und Objektwaesche, (Household - and General Laundry Items) and "Gütezeichen RAL-GZ 992/3 Wäsche aus Lebensmittelbetrieben” (Food Service Laundry) and should be processed in accordance with commercial standards.

1.1.2. Packing of Clean Laundry. After all items have met the pertinent cleanliness standards as listed in paragraph 1.1.1, items shall be bundled, folded, placed on hangers, tied, and/or grouped, and wrapped with clear plastic film as stated in Appendix B.

1.1.3. Turn-around-time. Turn-around time for all items under this contract is twenty-four (24) hours or one (1) working day and/or the next delivery day in accordance with Appendix A, paragraph 2. This does not include the pick-up day. The pick-up day is considered a driving day not a washday. This will enable the contractor to have one full day to launder all items.

Items picked up on Friday must be returned on the following Monday, except as noted in paragraph 1.4.

1.1.4. In the event, listed items require an extended turn-around time, the contractor must inform Quality Assurance (QA) personnel of the same.

1.1.5. Non-Reimbursable Repairs. All laundry serviced under this contract shall be repaired to include rips, tears open seams, holes (up to five (5) centimeters in length), broken zippers replaced, and damage caused by contractor processing.

This is accomplished by using thread and materials of the same quality, color, colorfastness, and texture as that used in manufacture of the articles. Exception: Lodging/TLF linens and towels can NOT be repaired since this operation requires high standards as a hotel operation. The contractor shall replace all missing buttons (with buttons) of matching color and similar appearance and quality. Such repairs and replacements are performed at no additional cost to the government and called "Non-reimbursable Repairs".

1.1.6. Cleaning. The contractor shall not clean items that are not listed in Appendix B-Estimated Workload Data. If non-listed items are found, they will be bagged and returned un-cleaned to the using agency or agencies. The contractor shall not be reimbursed for such items. A modification to the Laundry Contract shall be executed before the contractor is authorized to launder/process additional item(s) not listed in Appendix B.

1.1.7. Unsatisfactory Performance. All unsatisfactorily laundered items under this contract shall be re-cleaned and returned at no cost to the government within 48 hours after notification. Government personnel shall separate unsatisfactory items from new laundry by placing the items in a bag and completing a separate count sheet that is marked "Re-perform" at the top.

The total number of items to be re-performed per month shall not exceed twenty (20) pieces. Any additional re-performed items shall be counted as a defect and a deduction shall be made from the contractor's invoice for the total number of items re-performed, not later than the following month.

1.1.7.1. Heavily Soiled/Stained Linen. Heavily soiled/stained linen will be identified by either party and placed in a separate bag. Contractor shall re-perform any heavily soiled and/or stained items only one (1) time. The QA will determine if the linen was soiled/stained by the customer or the contractor.

1.1.8. Counting Items. The QA personnel at each location shall count the number of items to be laundered prior to pick-up.

The contractor shall verify the quantity at time of pick-up and sign the Count Sheet. The signature constitutes agreement with the government counts. The contractor shall receive the originally signed count sheet, and the QA personnel shall retain a copy of the same.

1.1.8.1. The contractor shall record the quantity of laundered items returned in the count sheet/delivery ticket. The contractor and QA personnel shall verify the quantities at the time of delivery by signing the count sheet. The contractor shall receive the originally signed count sheet and QA personnel shall retain a copy of the same.

1.1.8.2. The contractor shall ensure the correct items and quantities are returned to the location they were picked up on the next scheduled pick-up/drop-off date.

1.1.9. Billing and Invoicing. The contractor shall perform all clerical and bookkeeping functions to provide accountability for billing and inventory.

1.1.10. On a monthly basis, only one (1) itemized invoice (listing the item quantities and charges by location) will be forwarded by email to the 52nd Force Support Squadron; Lodging Accountant, Club Manager and 52fss.fsrblnaf@us.af.mil. All invoices shall be sent no later than the first business day of the following performance month. Any differences between activities and the contractor's counts shall be discussed for resolution within the first week of the next performance month. Failure to do so may prevent timely payment for service provided.

1.2. Quality Control. The contractor shall develop and maintain a quality program to ensure “Laundry & Dry-cleaning Services” are performed in accordance with commercial practices. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. As a minimum, the contractor shall develop quality control procedures, addressing the areas identified in paragraph 2, Services Summary.

1.3. Quality Assurance. The government will evaluate the contractor’s performance by conducting weekly inspections, the Customer Complaint system, and the contractor's quality control program.

1.4. Hours of Operation. Pick-up and delivery times of items will be accomplished on Monday through Friday 0800 to 1200 on normal business days, except on recognized German holidays. Limited service will be required on recognized American holidays and Wing down days, family days, and Contingency Appreciation Day (CAD) days. Chief QA will notify the contractor at least one business day in advance of any closure. Delays may be expected occasionally during Wing exercises, deployments, and contingencies. Contractor will not be held responsible for delays caused by these circumstances, nor will they be provided additional compensation for such delays.

1.4.1. German Holidays. All German holidays are "NON-SERVICE DAYS". If holiday falls on Friday, Pick-up will be accomplished on Thursday then delivered on the following Monday. If the holiday falls on Monday then pick-up will be accomplished on Tuesday and delivered on Wednesday.

New Year’s Day Good Friday Easter Monday Labor Day Ascension Day Whit Monday Corpus Christi Day Day of Unity All Saints Day Christmas Days (25 and 26 December)

1.4.2. American Holidays. Only Lodging and TLF shall be serviced on the American holidays listed below.

Martin Luther King Day (3rd Monday in January) President’s Day (3rd Monday in February) Memorial Day (Last Monday in May) Juneteenth (19th of June)* Independence Day (4th of July)* Labor Day (1st Monday in September) Columbus Day (2nd Monday in October) Veteran’s Day (November 11th)*

*Note - If the holiday falls on Saturday, the holiday will be observed on Friday before the date. If the holiday falls on Sunday, the holiday will be observed on the Monday following the date.

1.4.3. Security requirements. The contractor shall obtain the following pass and identification items for all personnel employed under this contract who require entrance to Spangdahlem Air Base:

- USAFE Form 19, Residency Check

- USAFE Form 79, Request for Base Entry Identification

- German Police Certificate (less than three months old)

- Security Questionnaire for a simple security check

All personnel employed by the contractor in the performance of this contract, or any representative of the contractor entering the government installation, shall abide by all security regulations of the installation.

1.5. Government Property. The contractor shall be responsible for safeguarding all government property provided for contractor laundering and/or dry cleaning.

1.6. Contractor Personnel. The designated contract manager and alternate contract manager shall be able to read, write, speak, and understand English. They must be able to read routine correspondence, reports and technical material in English and to grasp the essentials without using a dictionary.

1.7. Customer eligibility. Additional users shall be added as needed. A contract modification shall be executed to incorporate any additional pick-ups and/or users.

1.8. Certifications. The contractor shall be responsible for obtaining all certifications, licenses, permits, insurances and associated documentation to perform all services listed in this PWS.

2. SERVICES SUMMARY. The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

PERFORMANCE

OBJECTIVE

PWS PARAGRAPH PERFORMANCE

THRESHOLD

Pick-up/delivery of laundry items on the designated days and times.

Appendix A, Delivery Schedule No more than two (2) late pick-up/deliveries per month.

All items Processed in accordance with the German Industrial Standard

Paragraph 1.1.1. and Appendix B 100% of all serviced items meet German Industrial Standard for Laundry processing. Zero (0) discrepancies.

Packaging of items as required in this PWS

Paragraph 1.1.2. and Appendix B

98% of all serviced items meet the stated mode of packaging.

Correct quantities returned Paragraphs 1.1.8. and 1.1.8.1.

98% of quantity delivered equals quantity picked up (re-performed items excluded)

Furnish Laundry Carts/Bags Paragraph 3.2. 100% sufficient number of carts and bags available at each location. Zero (0) discrepancies.

3. PROPERTY.

3.1. Government Furnished Items. None.

3.2. Contractor Furnished Items. Linen carts and bags in sufficient quantities at each location as determined and requested by Lodging.

4. APPENDIXES.

A - Authorized Users and Delivery Schedules B - Estimated Workload Data C - Performance of Services During Crisis Declared by the National Command Authority or overseas Combat Commander

APPENDIX A

AUTHORIZED USERS AND

DELIVERY SCHEDULES

1. The following are authorized users of this Laundry Service Contract. Each authorized user shall complete a count sheet.

The contractor shall issue a separate delivery ticket and invoice as written in the PWS.

52 FSS - Club Eifel 52 FSS - Lodging

2. The contractor shall pick up and deliver items to the listed facilities within the specified time frame and on the scheduled day(s) as follows:

Facility Designated Location Contact Phone # Days Timeframe Club Eifel Bldg 500, Back Dock 06565-61-4633 Mon, Fri 0800-1200 Lodging Bldg 38, Elevator Entrance 06565-61-6301 Mon, Wed, Fri 0800-1200 Lodging Bldg 520, Rear Loading Area 06565-956-1988 Mon, Wed, Fri 0800-1200 TLF Bldg 409, Rear Entrance, 06565-61-2240 Mon, Wed, Fri 0800-1200

"C" Stairwell

NOTE: Elevators are not available in TLFs. Therefore, contractor will carry clean and dirty laundry to and from the designated laundry area located in bldg 409. If elevators are not available or operational in Bldg. 38, the contractor will carry clean and dirty laundry to and from designated laundry rooms located on each floor.

APPENDIX B

ESTIMATED WORKLOAD DATA

LEGEND OF METHODS:

L = Launder (based on product manufacturer’s label of instructions) HW = Hand Wash D = Dry DC = Dry Clean F = Fold P = Press H = Placed on Hanger W = Wrap

Item Description Item# Method Annual Estimate

Wrap Quantities

Baby Crib Sheets 1 L,D,F,P,W 60 Bundle with 1 Baby Crib Blanket

Baby Crib Blankets 2 L,D,F,P,W 60 Bundle with 1 Baby Crib Sheet

Sheets, Fitted (Twin Size) 3 L,D,F,P,W 700 Set of 3

Sheets, Fitted (Queen Size) 4 L,D,F,P,W 15000 Set of 5

Sheets, Flat (Twin Size) 5 L,D,F,P,W 700 Set of 3

Sheets, Flat (Queen Size) 6 L,D,F,P,W 15000 Set of 5

Pillowcases 7 L,D,F,P,W 112000 Set of 20

Blankets 8 L,D,F,W 15000 Individually

Coverlets - lightweight 9 DC,H,W,(P)* 5000 Individually

Coverlets - heavyweight 10 DC,F,W 10000 Individually

Mattress Pads 11 L,D,F,P,W 15000 Set of 2

Wash Cloth 12 L,D,F,P,W 27000 Set of 20

Hand Towels 13 L,D,F,P,W 26000 Set of 10

Bath Towels 14 L,D,F,P,W 30000 Set of 5

Bath Mats 15 L,D,F,P,W 17000 Set of 10

Napkins 16 L,D,F 20000 Set of 25

Tablecloth 17 L,D,F 25000 Individually

Table Skirts 18 DC,F,H 1000 Individually

Trousers, Food Handler 19 L,D,P,H,W 1000 Individually

Shirts, Food Handler 20 L,D,P,H,W 1000 Individually

Apron 21 L,D,P,H,W 1000 Individually

Chair Covers 22 DC,F 1000 Individually

APPENDIX C

Performance of Services During Crisis Declared by the National Command Authority or Overseas Combat Commander in accordance with DODI 3020.37, paragraph 6c, Laundry and Dry-Cleaning Services located at the designated points in accordance with APPENDIX A, Spangdahlem AB, Germany are considered non-essential, unless declared as "vital to mission continuance" by the Installation Commander.