PWS_Library Support Services.pdf

UNCLASSIFIED

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PERFORMANCE WORK STATEMENT

National Air and Space Intelligence Center (NASIC)

4180 Watson Way

Wright-Patterson AFB, Ohio 45433-5648

Library Support Services

25 September 2025

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1.0 INTRODUCTION

The National Air & Space Intelligence Center (NASIC) is the Department of Defense’s (DoD) primary source for foreign air and space threats. It produces integrated predictive intelligence in the air, space, and cyberspace domains enabling military operations, force modernization, and national policymaking.

NASIC requires the operation and maintenance of what is known in the information world as a Special Library, hereafter referred to as the NASIC Contract Library or the Library. The NASIC Contract Library website provides access to over 1,200 Scientific and Technical (S&T) resources (journals, databases, and the like) that are accessible 24 hours a day to over 1,200 vetted and registered users. The Library services curate and announce new relevant content daily, as well as purchase print content for multiple Government agencies. Contractor staff, acting on requests from Requirement Owner libraries and information centers, take actions to obtain foreign and domestic published materials in all formats.

2.0 SCOPE OF WORK

The Library will identify, acquire, organize, and distribute information in English and several other languages. This requirement includes the acquisition of Commercially Available Information (CAI) and Publicly Available Information (PAI) for its Requirement Owner libraries and information centers;

maintenance of and improvements to the Library’s website, which serves as its Content Management System (CMS) for digital materials; identifying and disseminating to Requirement Owners newly discovered information; providing technical services support; and providing translations of metadata as required for dissemination of discovered publications.

2.1 Period of Performance. The Period of Performance for this contract is estimated to be five (5) years, consisting of a base period of twelve (12) months and four (4) option periods of twelve (12) months each. The exact start date will be determined upon contract award.

2.2 Resources. Unless otherwise stipulated, the Contractor shall furnish or provide all personnel, personnel management and supervision, all related internal supporting business functions materials, supplies, equipment, and facilities to perform the full range of services required by this PWS.

2.2.0 General Communication. The Contractor shall adhere to all schedule timelines, milestones, delivery schedules and administrative requirements to include scheduled on-time delivery of reports, data products, billing invoices, staffing of personnel, and action items. Deliverables are defined within the attached CDRL package (reference Exhibit A). Contractor employees shall conduct themselves in a professional manner and are expected to adhere to organizational dress code policies. No profanity, bias, or stereotyping will be tolerated on this effort. Regular and direct Contractor interface with the Procurement Contracting Officer (PCO), the Contracting Officer’s Representative (COR), and other identified Government representatives is mandatory. The Contractor is responsible for ensuring all communications regarding this contract are directed through authorized channels. The Contractor shall not

-3-accept or act upon any direction or guidance concerning the scope, performance, or requirements of this contract from any Government personnel other than the designated PCO, COR, or agency Points of Contact (POCs). If the Contractor receives direction or guidance from unauthorized personnel, the Contractor shall immediately notify the PCO and COR.

The Contractor shall continuously communicate with the above mentioned Government personnel in a transparent and factual manner; doing so is absolutely essential to the success of the operation, especially in regard to any events or information that might imperil the security of the NASIC Contract Library’s operations or its website.

2.2.1 Contractor Response. The Contractor must ensure timely responses to Government inquiries, requests for information, and requests for contractual actions. Specifically, the Contractor shall acknowledge receipt of each such request in writing within 24 hours, unless a different timeframe is specified elsewhere in this PWS. After acknowledgement, the Government and Contractor will discuss and agree upon a reasonable deadline for completing the request.

2.2.2 Relocation (Option): Performance of this contract requires that the successful Contractor shall have a physical presence within 25 miles of Wright-Patterson Air Force Base (WPAFB). The Government acknowledges that some offerors may not already have a local presence. The Government anticipates a transition period requiring the successful Contractor to coordinate with the incumbent Contractor to facilitate the removal and teardown of existing Information Technology (IT) equipment. Proposals shall include a detailed cost breakdown for the removal and teardown of all incumbent IT equipment, as well as a cost breakdown for the subsequent stand-up and operationalization of said equipment, in the event of a relocation.

The proposal must demonstrate the Contractor's ability to complete the entire IT teardown and stand-up process, ensuring full operational capability, within a maximum timeframe of five (5) calendar days from the date of equipment access. Proposals should explicitly address their approach to minimizing disruption and ensuring seamless service continuity during this transition period. The space which will house the IT equipment needs to be able to store over 15 rows of storage racks that are 15 feet wide by 7 feet long, is required to have back-up generators to ensure 24 hours of operation and will provide space for a minimum of five (5) employees.

2.3 Content Acquisition. This section outlines the process for acquiring content, as stated below. The Government's COR will provide the Contractor with specific instructions on allocating funding to various agencies "virtual accounts." These virtual accounts serve a crucial purpose: tracking and managing funds allocated to individual Requirement Owners. The Contractor's primary responsibility is to directly collaborate with a designated POC from each Requirement Owner team.

This collaboration focuses on identifying and procuring the appropriate publication(s) to meet the specific needs of that Requirement Owner. Once purchased, the Contractor is responsible for receiving, inspecting, and consolidating all acquired print content. For physical publications, the Contractor shall arrange for reliable courier delivery directly to the POC's designated location.

Unless explicitly authorized otherwise by the COR, all content is to be shipped according to these

-4-guidelines. Importantly, the cost associated with this re-shipping or courier delivery is directly charged against the originating Requirement Owner's virtual account. These transshipping costs will be itemized and included in the Contractor's monthly invoice, clearly attributed to the corresponding Requirement Owner's allocated funds.

2.3.0: The Contractor shall purchase print content (e.g., physical books and journals) to meet the Government’s requirements, adhering to funding limits stated on contract, and using funds provided by individual Requirement Owners. The PCO and COR will identify these funds to the Contractor.

2.3.1: The Contractor shall purchase data (e.g., discrete collections of digital content) to meet the Government’s requirements, adhering to funding limits stated on contract, and using funds provided by individual Requirement Owners. The PCO and COR will identify these funds to the Contractor.

2.3.2: The Contractor shall purchase licensed subscription access (e.g., commercially available online journals, databases, and websites) to meet the Government’s requirements, adhering to funding limits stated on contract, and using funds provided by individual Requirement Owners. The PCO and COR will identify these funds to the Contractor.

2.3.3: The Contractor shall purchase or otherwise obtain ad hoc digital items (e.g., single articles, conference papers, standards, reports, and the like) to meet the Government’s requirements, adhering to funding limits stated on contract, and using funds provided by individual Requirement Owners. The PCO and COR will identify these funds to the Contractor.

2.3.4: The Contractor shall provide a Monthly Financial Report to the PCO/COR by the 15th business day of the month which lists for each Requirements Owner the Library Internal Tracking Number, Requirement Owner's Request Number, Cost, Title, Material Type, and Material Format.

2.3.5: The Contractor shall identify and evaluate world-wide materials and information sources for potential acquisitions relevant to Requirement Owners’ evolving information needs.

2.3.6: The Contractor shall provide Requirement Owners via email with brief information about selected new CAI and PAI materials. These For-Your-Information (FYI)-type emails serve as timely, first-time notifications of such information.

2.3.7: The Contractor shall maintain a set of three local databases, as indicated below. The software used for these databases must be capable of exporting the data to Microsoft Excel format.

The Contractor may create other local databases to track various data as needed or required.

1. A database to track the details of each CAI request from receipt of the request to its completion, as well as PAI requests that cannot immediately be filled.

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2. A database to record the receipt of each issue of print subscriptions and to make claims as needed.

3. A database for maintaining the essential information for the Requirement Owners on current subscriptions, such as titles, costs, expiration dates, sources, and subscribers.

2.4 Online Library Services

2.4.0: The Contractor shall be responsible for maintaining and updating the NASIC Contract Library’s website. This includes, but is not limited to, software and hardware maintenance, network security, website development and controlled remote user access. The website will provide access to all licensed CAI, unless otherwise authorized by the COR, and to requested

PAI.

2.4.1: The Contractor shall ensure the NASIC Contract Library website enforces User Authentication (through username/password combination or other means) and only allows access to individuals approved by the COR.

2.4.2: The Contractor shall ensure the NASIC Contract Library website prevents the discovery of Government user IP addresses accessing the remote websites of licensed content providers, using Library proxy software or employing other means, such as virtual networks.

2.4.3: The Contractor shall ensure the NASIC Contract Library website provides a search and discovery feature to enable users to find the metadata of subscriptions and other content hosted on the website.

2.4.4: The Contractor shall ensure the NASIC Contract Library website serves as a Content Management System (CMS) that provides a means of accessing CAI and PAI and offers sufficient metadata to allow a user to understand what a resource is intended for. At a minimum, the metadata provided shall include the original language title; a translation or transliteration of the title; the type of resource, e.g., a journal or database; the country of origin; publisher; the language; brief description of the item’s focus and intent; and any special instructions or admonitions for use.

2.4.5: The Contractor shall ensure the NASIC Contract Library website tracks usage data down to the User level and includes this information in aggregate in the Monthly Status Report and the Annual Summary Report.

2.4.6: The Contractor shall ensure the NASIC Contract Library website includes a front page that provides users with the latest uploaded content, administrator notes, and other useful information.

2.4.7: The Contractor shall ensure the NASIC Contract Library website provides a capability for Users to subscribe to COR-identified, pre-determined topics to receive email notifications for any new uploaded content related to these topics.

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2.4.8: The Contractor shall ensure the NASIC Contract Library website provides a capability for Users to create a standing search that notifies them through email of any new content added that meets their search criteria.

2.4.9: The Contractor shall provide 24-hour access to digital materials via the Library’s website, as access to these materials is critical to the work of the NASIC Contract Library’s Requirement Owners.

2.4.10: The Contractor shall provide provisions and policies to monitor and prevent unauthorized access, misuse, modification, or denial of the Library’s website and associated network. Cybersecurity is the most critical element of the Library’s digital presence, and the Contractor must be proactive to protect the digital infrastructure and be in compliance with all applicable Government cyber requirements, with particular reference to Defense Federal Acquisition Regulation Supplement (DFARS) 252.204- 7012 Safeguarding Covered Defense Information and Cyber Incident Reporting.

2.5 Library Support Services

2.5.0: As requested by the COR, the Contractor shall provide Requirement Owner support for cataloging materials, particularly for information that cannot be copied and cataloged from a source such as the Online Computer Library Center (OCLC). This support is limited to assisting Requirement Owning libraries create brief catalog records for foreign language materials.

2.5.1: The Contractor shall perform basic Library research services as requested by COR-approved Requirement Owner representatives. Basic Library research includes responding to Requests for Information (RFIs) regarding published Scientific and Technical information. As part of the Monthly Status Report (MSR), the Contractor shall provide a summary of each RFI received during the reporting period, the requesting Requirement Owner, and the number of hours expended in responding to the RFI.

2.5.2: When new or relevant information is discovered by a Library staff member, the Contractor shall send out an FYI email notification to all previous and new users who subscribed to the topic list through the website. The Contractor will provide a weekly list of all FYI emails sent out in the MSR.

2.6 Process/Service Improvements. The Contractor shall recommend new technology or alternative solutions to provide enhanced capabilities or resolve deficiencies. The PCO will make all final decisions regarding the implementation of any and all changes.

2.7 Electronic Resource Management Services:

2.7.0: The Contractor shall provide the COR with monthly electronic usage statistics reports on digital materials accessed via the Library’s website.

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2.7.1: The Contractor shall provide the COR with specified reports concerning the electronic resources in the CMS upon request.

3.0 GENERAL REQUIREMENTS

3.1 Non-Personal Services. This contract is for non-personal services. The Government's intent is to procure clearly defined deliverables and outcomes, and not to direct or control the manner in which the Contractor performs the services. The Contractor, not the Government, shall be solely responsible for the professional quality, technical accuracy, and timely completion of all services and deliverables required under this contract.

The Government shall neither supervise Contractor employees nor control the method by which the Contractor performs the contract. The Government shall not, under any circumstances, assign tasks to, or prepare work schedules for individual Contractor employees. The Contractor shall manage its employees and guard against any actions that are personal services or give the perception of personal services.

The Contractor retains full discretion and responsibility for:

a. Determining the specific methods, techniques, and procedures to be used to perform the services, though previous Library practices should be considered as a guide.

b. Selecting, assigning, directing, and controlling its employees.

c. Establishing its own policies and procedures for managing its workforce.

d. Ensuring that its employees possess the necessary skills and qualifications to perform the required services.

If the Contractor believes that any actions constitute or are perceived to constitute personal services, the Contractor shall notify the PCO immediately. The Contractor shall advise the PCO if the Government is requiring work outside of the scope of the PWS as a way to perform personnel services.

3.2 Inherently Governmental Functions. The Contractor shall not perform any inherently governmental functions as defined by FAR Subpart 7.5. All program decisions shall be the sole responsibility of the Government. The Contractor shall not counsel, mentor, make judgments and/or discretionary decisions or perform any other activities related to supervision of Government personnel. If the Contractor believes that any actions constitute or are perceived to constitute inherently governmental functions, the Contractor shall notify the PCO immediately.

3.3 Rehabilitation Act Compliance (Section 508). Unless otherwise exempt, all services and/or products provided in response to this requirement shall comply with Section 508 of the Rehabilitation Act of 1973, as amended (29 U.S.C. 794d), and the Architectural and Transportation

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Barriers Compliance Board Electronic and Information Technology (EIT) Accessibility Standards (36 CFR part 1194).

3.4 Privacy Act Information. The provisions of the Privacy Act of 1974 protect information, and therefore all Contractor personnel and any subcontractors assigned to this contract shall take the proper precautions to protect the information from unauthorized disclosure.

3.5 Operational Security (OPSEC). Critical Information (CI) associated with this contract shall be protected to prevent its unauthorized collection and exploitation. The Contractor shall implement security requirements as directed by the Government's OPSEC Plan including initial training and reoccurring training, which shall be provided as Government Furnished Information (GFI).

Requirements include the use of NASIC Contract Library website.

3.6 Advisory and Assistance. The Contractor shall not perform advisory and assistance work for the Government in the same mission or discipline areas outlined in this PWS. If the Contractor begins this type of work, its representatives must inform the PCO or COR immediately and explain how they will avoid, neutralize, and mitigate any Organizational Conflicts of Interest (OCI).

3.7 Environmental Requirements Performance. The Contractor shall use the existing infrastructure when performance is on a Government site. The Contractor will not perform construction or modification of buildings, operation of heavy equipment/machinery or otherwise disturb the natural environment already in place. The Contractor will not be required to use ozone-depleting chemicals and substances. The Contractor shall observe considerations for pollution prevention/control as well as the drug-free workplace policies for Air Force contracts. The Contractor shall adhere to the requirements in FAR Part 23 (and its supplements) entitled Environment, Energy, and Water Efficiency, Renewable Energy Technologies, Occupational Safety, and Drug-Free Workplace; FAR Subpart 26.5 (and its supplements) entitled Drug-Free Workplace; and FAR Subpart 23.4 (and its supplements) entitled Pollution Prevention, Environmental Management Systems, and Waste Reduction.

3.8 Business Relations. The Contractor shall ensure the professional and ethical behavior of all Contractor personnel. A primary element of project success is the business relationship between the Contractor and Government representatives. Within this context, the Government will monitor the Contractor’s contribution to business relations and provide feedback when required. The Contractor shall make every effort to establish and maintain clear and constant communication channels with the Government primaries (PCO, COR, and other identified Government representatives) of the contract for the purpose of:

• Promptly identifying PWS and/or business relationship issues of controversy and the bilateral development and implementation of corrective action plans

• Ensuring the professional and ethical behavior of Contractor personnel

• Maintaining effective and responsive Subcontractor management (if applicable)

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• Ensuring the Contractor support team is fully aware and engaged in strengthening the interdependency that exists between the Contractors and their Government counterparts

• Facilitating Contractor–Government collaboration for continuous improvement in performing PWS tasks, reducing risks and costs, and meeting the mission needs

3.9 Contract Management. The Contractor shall establish efficient and effective processes and assign appropriate resources to effectively administer this contract. The Contractor shall implement and maintain a management structure that can effectively organize and track the requests from multiple Government organizations for this contract. The structure shall include the ability to respond simultaneously and with the full range of capabilities needed for multiple requests - and shall provide the flexibility to support both long-term stable tasks, and short-notice short-duration tasks.

The management structure shall provide the capability to rapidly reassign personnel as well as assign personnel to multiple, sometimes diverse tasks, where the Contractor and Government deem such action to be appropriate. Duties include but are not limited to responding to Government requests for contractual actions in a timely fashion; having a single point of contact between the Government and Contractor personnel assigned at the appropriate levels to effectively manage the required tasks; assigning work effort; and maintaining proper and accurate timekeeping and cost accounting records of personnel assigned to work on the requirement.

The Contractor shall manage work distribution to ensure there is no OCI, in accordance with FAR Subpart 9.5 as supplemented. Contractors may add Subcontractors to their teams after determining that there are no OCI issues and notifying the PCO of that fact; or should there be an OCI issue, submitting a mitigation plan to the PCO and it being approved by the PCO.

The Contractor shall establish clear organizational lines of authority and responsibility to ensure effective management of the resources assigned to this contract. The Contractor shall maintain continuity of operations between the Government and the Contractor’s corporate offices.

As time is of the essence in delivering CAI to Requirement Owners, no Contractor accounting requirement will delay the purchase of any item of CAI costing under $1,500.

3.10 Contract Administration. The Contractor shall respond to Government requests for contractual actions in a timely fashion. The Contractor shall designate a single point of contact between the Government and Contractor personnel assigned to support this contract. The Contractor shall assign work effort and maintain proper and accurate time keeping records of personnel assigned to work on the requirement.

3.11 Contract Personnel. Below details the mandatory and preferred qualifications of the Contractor's personnel to fulfill the library's requirements, for the Library Administrator and the general Library Staff and the Administrative Assistant. The Contractor is responsible for ensuring its personnel meet or exceed these criteria and for providing verifiable documentation.

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3.11.0 Qualified Personnel. The Contractor shall employ fully qualified employees with the required knowledge and expertise for necessary tasks The Contractor shall be required to staff the Library with U.S. citizens who are permanent employees fluent in English and with near-native reading and writing proficiency in these foreign languages: Chinese, Russian, and Farsi.

3.11.1 Substitution of Personnel: The Contractor shall not substitute qualified personnel without prior written approval from the Government. Any proposed substitute personnel shall meet or exceed the qualifications outlined below in sections 3.11.2. The Contractor must provide the Government with a minimum of two weeks’ notice before the proposed change. The Contractor shall ensure continuity of operations during periods of personnel turnover and long-term absences. Long-term absences are considered those longer than one week in duration, excluding vacation time.

3.11.2 Scope of Personnel Qualification as required:

3.11.2.0 Library Administrator (On-Site Director):

Responsibilities and Duties include:

• Project Management – Responsible for allocation of research and acquisition tasks to staff; monitoring work products; reporting on contract performance and financial execution to the PCO/COR.

• Customer Service – Work directly with clients on project performance; ensure excellent customer service; provide thought leadership on the acquisition of library resources; alert customers to available resources and publications on topics of interest.

• Financial management – Hands-on engagement in executing financial processes in support of the contract; conduct budget control and implementation, reconciliation and reporting (monthly, quarterly, semi-annual, annual).

• Personnel management – Lead a small team focused on the acquisition of foreign and domestic published materials.

• Project Reporting – Provide detailed monthly reports to the library’s clients and

PCO/COR.

• Project Innovation – Maintain engagement with government client by seeking feedback on work; identify areas for improvement, implement new initiatives, and project processes; provide innovative ways to connect library customer agencies to resources.

Requirements:

• Must be a US citizen.

• Fluent in spoken and written English and skilled in professional and interpersonal communication.

• Five (5)+ years of experience in the field of Library Science, Information Science, or related field.

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• Three (3)+ years project management experience in library, information technology, and/or Internet based research.

• Significant financial management experience (managing $3-$7 million dollars annually), preferably on government contracts.

• Experience in managing staff performance, organizing resources and establishing prioritization of tasks.

• Strong communications and diplomatic skills to engage with PCO/COR, clients, direct reports, and others.

Desired Qualifications:

• Experience working with overseas publishers and foreign language materials.

• Masters of Library Science (MLS) or equivalent from an accredited program.

• Previous experience working on government contracts with client management, project management, and financial management responsibilities.

• Proficiency in one or more foreign languages.

3.11.2.1 Library Staff (General):

Responsibilities and Duties include:

• Conduct foreign language database searches and discover information to support both generalized and targeted research needs.

• Acquire English and foreign language material, including books, serial publications, and digital data sets.

• Seek out new open source scientific, technical, political, and cultural publications or information sources in a variety of formats.

• Establish and maintain contact with publishers, institutes, and other publication sources worldwide.

• Develop and manage collections of library materials in a variety of formats (e.g., books, journals, magazines, newspapers, websites, audiovisual materials, government documents, reports, and grey literature).

• Interact with customers to assist with English language and foreign language research requests, evaluating the relevance and usefulness of discovered information for the customers.

• Coordinate with library staff on long term project design and implementation.

• Perform other duties as assigned, such as serials management and order tracking.

Requirements:

• Must be a U.S. citizen.

• Must possess a bachelor's degree or higher in any subject.

• Proficient in English and at least near fluent in reading and writing one of these languages

– Chinese, Russian, or Persian. Familiar with country-specific social and cultural contexts.

• Possess flexible self-starter qualities and innovativeness in approach to tasks.

• Possess tenacity in the face of challenging, long-term tasks.

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• Demonstrable proficiency in manipulation of digital data and data formats.

• Former work experience in information technology, libraries and/or research is highly valued.

• Excellent web searching skills and proficiency in office productivity software (MS Word, Excel, etc.)

• Skilled in organizing resources and establishing prioritization of tasks.

• Ability to balance and toggle between multiple projects.

• Maintain diplomatic and professional relations with coworkers and others.

• Able to work in a small, non-traditional library environment.

3.11.2.2 Library Administrative Assistant:

Responsibilities and Duties include:

• Conduct data entry into payment systems for materials orders (subscriptions, books, serials, supplies, etc.)

• Verify and track financial charges.

• Assist with administrative tasks on customer budgets, spending, and customer financial reports.

• Package, verify, and track orders for fulfillment; collate and distribute mail.

• Data input related to statistics, reporting, usage, and budgeting.

• Support library web site users on routine and administrative tasks.

• Coordinate schedules and meetings.

• Inventory and replenish office supplies as needed.

• Create and maintain filing systems, both electronic and physical.

• Performs other tasks of a clerical/financial nature as assigned.

Required Skills/Experience:

• Must be a US citizen.

• Proficient in English.

• A High School diploma or a GED and at least 3-5 years’ experience providing administrative support.

• Proficiency with office production software.

• Knowledge of Adobe Acrobat and creation and manipulation of .pdf documents.

• Administrative and book-keeping experience, particularly financial book-keeping.

• Maintain diplomatic and professional relations with coworkers and others.

• Willingness to gain knowledge of information technology and financial/reporting tools.

Preferred Skills/Experience:

• Familiarity with a foreign language.

• Familiarity with Government libraries.

• Familiarity with Government contracts.

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3.12 Ongoing Training.

3.12.0 Personnel Training and Development: The Contractor is solely responsible for providing ongoing training and professional development to its personnel to ensure they maintain the skills, knowledge, and certifications required to effectively perform all tasks outlined in this PWS. This includes, but is not limited to, training on new library technologies, customer service techniques, updates to library policies and procedures, and maintaining and enhancing required language proficiencies.

3.12.1 Cost of Training: All training and professional development activities necessary for Contractor personnel to meet the requirements of this PWS shall be performed at the Contractor's sole expense.

3.12.2 Exclusions from Government-Funded Training: Under no circumstances will the Government fund training for:

• Replacement personnel.

• Keeping Contractor personnel abreast of general advances in library science or related fields (i.e., "state-of-the-art" updates).

• Training on commercially available equipment, computer languages, or computer operating systems unless such training is explicitly and uniquely required by a Government-directed change to the PWS.

Any such training must meet the requirements in the “Exceptions for Government-Directed Changes” paragraph above.

3.12.3 Mandatory Government Training: Government Training is anticipated. However, training is unknown at this time. The Government will provide the Contractor an advanced notice of any Mandatory Government Training. It is the intent of the Government to provide 30 calendar days written notice of annual training requirements to the designated Contractor representative. The designated Contractor representative will be responsible for notifying subordinate Contractor personnel. In the event the Contractor does not receive a 30-calendar day notice, the Contractor is still required to complete the training by the specified required date(s). Mandatory Government training shall be tracked and monitored by the Contractor. All required courses must be completed by the required dates by all Contractor personnel. Mandatory Government training classes may be completed during work hours.

3.13 Intelligence Oversight Reporting and Training Requirements. In accordance with DoDD 5148.13, Intelligence Oversight, Contractor personnel are required to report any Questionable Intelligence Activity (QIA) or Significant or Highly Sensitive Matter (S/HSM) to the COR or PCO. Contractors shall complete initial Intelligence Oversight training within 60 days of assignment and refresher training annually thereafter.

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3.14 Contractor Identification. In accordance with DFARS 211.106, Contractor employees shall introduce themselves or be introduced as Contractor personnel. Contractor employees shall clearly identify themselves as “Contractors” or “Subcontractors” at all times. The Contractor badges shall be worn when Contractor employees are at Government installations or when on temporary duty (TDY) at another location. Government-issued badges, identification cards, passes, and vehicle registration media are U.S. Government property to be accounted for, protected, and returned to the Government when no longer required.

3.15 The Use of Foreign Nationals. Foreign nationals are prohibited from working on this contract. A foreign national is defined as any person not a U.S citizen.

3.16 Non-Disclosure Agreement. Due to the potentially sensitive nature of the data and information being worked on a daily basis, all Contractor personnel supporting the contract shall complete the Government provided non-disclosure agreement/statement (PWS Attachment C) prior to assignment to the contract award to ensure that information considered sensitive is not compromised. Signed non-disclosure statements shall be provided to the COR and/or other identified Government representatives.

3.17 Prohibited ByteDance. Pursuant to FAR 4.2203, FAR 52.204-27 Prohibition on a ByteDance Covered Application is applicable to this effort. This clause will be incorporated into the awarded contract. The Contractor is prohibited from having or using a covered application on any information technology owned or managed by the Government, or on any information technology used or provided by the Contractor under this contract, including equipment provided by the Contractor’s employees. The Contractor shall insert the substance of this clause in all subcontracts, including subcontracts for the acquisition of commercial products or commercial services.

4.0 PROGRAM/PROJECT MANAGEMENT

4.1 Program Management. The Contractor shall provide the necessary resources to plan, implement, and manage the work performed to the extent allowed by the available man-hours. The Contractor shall conduct management activities to accomplish the contract objectives. The Contractor shall plan, organize, direct, coordinate, control and propose timely contract actions to accomplish contract objectives. The Contractor shall manage and monitor all travel.

4.1.0 Meetings. The Contractor shall participate in the following meetings. Nothing discussed in any meetings or discussions between the Government and the Contractor shall be construed as adding, deleting, or modifying the contractual agreement without written authorization from the PCO.

4.1.1 Ad Hoc Technical / Work Status. The Contractor shall, if requested by the Government, participate in periodic status meetings or ad hoc technical meetings at a mutually agreeable

-15-time and place to discuss taskings, demos, work progress, technical problems, performance issues, or other technical matters. The Contractor shall take minutes of these meetings and include them in the Monthly Status Report (MSR).

4.1.2 Contract Administration Meetings. The PCO may require the authorized Contractor Representative to meet or participate in a teleconference with authorized Government personnel as often as deemed necessary to discuss performance or administrative issues.

The Contractor may also request a meeting with the PCO when deemed necessary. The content of meetings shall be documented in writing, as agreed between the parties. The Contractor is in charge of composing the meeting minutes, which shall be approved by both parties and be included in the Government contract file.

4.1.3 Initial Business/Kickoff Meeting. Unless otherwise specified by the Government, the Contractor shall meet with the PCO, COR, and other identified Government representatives within 15 calendar days of contract award to ensure a common understanding of the requirements, goals, expectations, end products, and objectives of the contract. The Contractor shall discuss the overall understanding of the project and review the background information and materials provided by the Government. Discussions will also include the scope of work, deliverables to be produced, how the efforts will be organized and the project conducted, assumptions made, and expected end results. A concerted effort shall be made to gain a thorough understanding of the Government’s expectations. The Contractor shall also address the status of any issues that will affect Contractor start-up/ramp-up toward achieving full service/support capability. The Government will provide the meeting agenda, with input from the Contractor. The Contractor will be responsible for composing minutes of this meeting.

4.1.4 Cost Control. The Contractor shall demonstrate effectiveness in forecasting, managing, and controlling contract costs on the Cost Reimbursement CLINs. The Contractor shall provide total accountability, accuracy, disclosure, control, forecasting, estimating, and overall management of all cost-based control activities, including this information on monthly status report, invoices, and limitation of funds/costs notification letters, etc. The Contractor’s accounting systems shall provide traceability for all Cost Reimbursable items for Labor hours, Over-Time Labor hours, Procured Materials and Travel.

4.1.5 Timeliness. The Contractor shall adhere to all timelines, milestones, delivery schedules and administrative requirements; to include on-time delivery of reports, library acquired content, billing invoices, staffing of personnel, and action items. Deliverables include but are not limited to: CDRL requirements, invoices, monthly reports and ad hoc requests.

4.2 Contractor Performance Assessment Reporting System (CPARS) Assessment. Upon request by the Government, the Contractor shall submit a self-evaluation of their performance at least annually utilizing a Government provided template. From the time of Government request, the Contractor shall

-16-have 9 business days (i.e. initial request due date of 1 week with an additional 2 business day follow-up) to provide input to the COR. The Contractor self-assessment will then be submitted to the Government client where they will utilize this information to formulate an independent performance evaluation that will be processed through the Contractor Performance Assessment Reporting System. The requirements of the FAR and its supplements as it pertains to CPARS reporting shall be adhered to.

5.0 SPECIAL INSTRUCTIONS

5.1 Place of Performance. The work outlined in the PWS shall be performed at Contractor facilities located within 25 miles of Area A of WPAFB.

5.2 Performance at Contractor Facilities. Work performed at Contractor facilities shall be performed according to the Contractor’s standard commercial practice; however, the Contractor representatives at these facilities must be available for interaction with Government employees during the core hours identified in the paragraph entitled “Normal Business Day”, with the exception of Government designated holidays or facility closures.

5.3 Travel. The Contractor will be reimbursed for actual and reasonable direct costs for travel by Contractor (or Subcontractor) personnel as directed by the Government. All travel costs are subject to prior Government approval. The Contractor is required to submit to the PCO/COR a detailed travel request, including justification for the trip, estimated costs, and the names of the travelers, for Government review and approval prior to making any travel arrangements. The Contractor is responsible for ensuring that all travel arrangements comply with the Joint Travel Regulations (JTR).

5.4 Normal Business Day. The Contractor shall provide support during standard duty hours as defined below. A standard normal business day is defined as any 8 hours of productive labor which must include the Core Business hours of 0900 through 1500 local time, Monday through Friday, excluding Federal Holidays as identified in 5 U.S.C. 6103 (see U.S. Office of Personnel Management (OPM) website https://www.opm.gov/policy-data-oversight/pay-leave/federal-holidays/). Exceptions may be required and shall be coordinated with the COR.

5.5 Non-Standard Duty Hours Support. The Contractor shall provide for scheduled (planned work hours) and unscheduled (other than planned work hours), and non-standard duty hours support as required. The Contractor shall identify a primary and alternate point of contact for unscheduled, non-standard duty hours requirements. To ensure the applicable labor hours allocations are not exceeded (typically 40 hours per week), labor hours expended in support of non-standard duty hours requirements shall be offset by reducing the number of standard duty work hours by an equivalent number within an off-set time period that does not impact the Contractor’s ability to complete the contract requirements. The Contractor shall not place restrictive limitations on the off-set time period.

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5.5.0 Scheduled: Scheduled non-standard duty hours support shall be coordinated with the authorized Government point of contact and the Contractor’s designated point of contact. The Government may request non-standard duty hour support (fiscal year close-out periods, deployment/release periods, and peak operational periods).

Scheduled non-standard duty hours of support may also be required to support a short-term surge in requirements.

5.5.1 Unscheduled: The Government may also request that the Contractor provide unscheduled (e.g., emergency technical support), non-standard duty hours support. The Contractor shall respond within 15 minutes of notification via telephone call and/or text messaging to the COR. When off-site Contractor support can resolve the issue, the Contractor’s personnel shall begin work immediately upon notification. The Contractor shall assess the cause, determine the scope of the problem, advise the appropriate Government organization, provide an estimated restoration time, and identify and implement action for problem resolution. When required, on-site support shall begin within one hour of notification to the Contractor’s designated local individual. This unscheduled support may include:

• Remote telephone support with the Government staff and/or customers.

• Remote support on Government Furnished Equipment (GFE).

• Contractor personnel may be equipped with GFE that enables remote access/log-

on. The Government will not incur any costs associated with home-based Wi-Fi or LAN access to the Internet.

• Onsite support.

5.6 Government Furnished Property, Information Access. The Government shall provide, without cost, the facilities, equipment, materials and services listed below. The Government furnished property and services provided as part of the Library contract shall be used by the Contractor only to perform under the contract. No expectation of personal privacy or ownership using any Government electronic information or communication equipment shall be expected. All property at Government work sites, except for Contractor personal items, will be assumed to be Government property, unless an inventory of Contractor property is submitted and approved by the PCO/COR. Contractor personal items do not include computers, external drives, software, printers, and/or other office equipment (e.g., chairs, desks, file cabinets). The Government Furnished Equipment (GFE) will be identified at the time of award. The PCO will review the GFE to ensure appropriate actions are taken under FAR Part 45, Government Property, for accountability and responsibility, when applicable. The Contractor shall ensure accurate control and accountability of all GFE.

5.7 Validation of Government Furnished Equipment (GFE). The Contractor shall develop and maintain a complete GFE inventory that shall be made available to the Government upon request. Within three (3) business days of receipt of any GFE, the Contractor shall validate the

-18-accuracy of the materials and notify the COR and/or other identified Government representatives, in writing, of any discrepancies, and update the GFE inventory list.

5.7.0 Validation. Validation shall consist of the Contractor checking for physical and logical completeness and accuracy. Physical completeness and accuracy shall be determined when all materials defined as Government furnished are provided. Logical completeness and accuracy shall be determined when all materials defined and associated with a program, system, or work package are provided.

5.8 Materials. The Government shall furnish for use by the Contractor reference materials (such as technical terminology dictionaries, whether online or in print) that are necessary to perform work assignments under the contract.

5.9 Other Direct Costs (ODCs): The Government may require the Contractor to purchase materials, equipment, and ODCs, to include hardware, software, and related supplies that are critical; purchases must be related to the services being acquired under the contract. Such requirements will be identified at the time the contract is issued or may be identified during the course of a contract by the Government or the Contractor. These expenses shall be tracked under a Cost Reimbursable Contract Line Item Number (CLIN) with a set Not-to-Exceed (NTE). The COR is the approving authority for all purchases under the Simplified Acquisition Threshold (SAT). The PCO is the approving authority for all purchases over the SAT, as reflected in FAR Subpart 2.101 - Definitions.

6.0 QUALITY ASSURANCE SURVEILLANCE PLAN

6.1 Quality. Both the Contractor and the Government have responsibilities for providing and ensuring quality services, respectively.

6.2 Government Quality Assurance. Performance Standards, Acceptable Quality Levels (AQLs), and Incentives/Disincentives are defined in PWS, section 6.5 below, the Service Delivery Summary (SDS). The SDS criteria will be used to determine if performance requirements are met. Failure to meet performance requirements may result in negative CPARS ratings, refusal of deliverable or a formal request from the Government requiring the Contractor to provide an explanation for the circumstances, propose a remedy, and negotiate a potential solution.

6.3 Contractor Quality Management Plan (QMP). The Contractor shall identify and implement its approach for providing and ensuring quality throughout its solution to meet the requirements of the PWS via the Contractor’s QMP. The QMP shall describe the application of the appropriate methodology (i.e., quality control and/or quality assurance) for accomplishing performance requirements. The QMP shall describe how the appropriate methodology integrates with the Government’s requirements. The Contractor shall make the QMP available to the Government for

-19-review upon request and shall obtain acceptance of the QMP by the PCO as required. The Contractor shall make appropriate modifications to the QMP as the need arises. The Government has the right to require revisions of the QMP (at no cost to the Government) should the QMP fail to deliver the quality of services required at any time during performance. The Contractor shall submit the final Quality Management Plan within 30 days after contract award.

6.4 Performance Evaluation. Contractor performance is subject to surveillance by a Government COR to ensure compliance with this PWS to include performance quality. The Contractor shall comply with the following:

6.4.0 Access. The Contractor shall permit the PCO or authorized representative access to all work areas, records, and data used in the performance of the contracted services. The Contractor shall provide support, and not interfere with the PCO, COR, state, federal, and other designated government personnel in the performance of their official duties. Access shall be provided as soon as possible, but not to exceed one (1) workday after the request.

6.4.1 Non-conformances. The Contractor shall identify and control non-conformances through root cause analysis, corrective actions and preventive actions. The Contractor shall focus on proactive identification and transparency of issues, and on eliminating the cause to prevent reoccurrence. The Contractor shall maintain records of non-conformities and actions taken.

The Contractor shall correct and provide response to Government-identified non-conformances IAW timeframes specified by the PCO and/or the COR. This contract identifies two types of non-conformances: Minor and Major. All records of non-conformance and corrective actions will be documented in Performance Assessment Reports (PAR), Quarterly Surveillance Reports and Contract Performance Assessment Ratings (CPAR).

A. Minor Non-conformance. A minor non-conformance is a non-conformance, which by itself does not adversely impact the overall NASIC/Library mission, safety…