PWS_Hickam Open House_revised_7 Oct 2024.docx

PERFORMANCE WORK STATEMENT

1. GENERAL PROCEDURE:

1.1. The Contractor shall provide transportation for all attendees for the Hickam Open House on 16 November 2024 to and from the three designated parking locations for the event. The Contractor shall drive a Historical Tour route around Hickam AFB for buses designated for the tour with a miliary or DoD civilian on board to narrate the tour.

1.2. The Contractor shall provide all personnel, supervision, transportation services, vehicles, vehicle maintenance, fuel, supplies and equipment necessary to safely transport event attendees to and from the parking locations and around Hickam AFB for the Historical Tour.

1.3. The safety and security of the passengers is of the highest priority in the performance of these contract services.

2. ROUTES:

2.1. The Contractor shall be responsible for completing the following four (4) routes in accordance with the proposed bus route schedule:

2.1.7. Contingency Route TANGO: Supplemental Route 3

2.2. The Contractor shall not deviate from these routes and schedules unless authorized in writing (e.g. email) from the Contracting Office (CO), Contracting Officer Representative (COR), or Transportation Manager. In the event of a natural disaster, storm, road closure, or any uncontrollable traffic related event, the Contractor shall provide an alternate route in writing to the COR for further dissemination and shall continue transportation services for all event attendees to and/or from the original destination.

3. SCHEDULE

3.1. Buses 1-20 will execute Route 1. See Attachment 1 for proposed schedule.

3.2. Buses 21-25 will execute Route 2. See Attachment 1 for proposed schedule.

3.3. Buses 26-27 will execute Route 3. See Attachment 1 for proposed schedule.

3.4. Buses 28-30 will execute Route 4. See Attachment 1 for proposed schedule.

3.5. Contingency Route ROMEO is a supplemental route for Route 1. As designed in 2.2., appointed event staff may direct any of the bus drivers to terminate or temporarily suspend their assigned route and transition to this contingency route.

3.6. Contingency Route SIERRA is a supplemental route for Route 2. As designed in 2.2., appointed event staff may direct any of the bus drivers to terminate or temporarily suspend their assigned route and transition to this contingency route.

3.7. Contingency Route TANGO is a supplemental route for Route 3. As designed in 2.2., appointed event staff may direct any of the bus drivers to terminate or temporarily suspend their assigned route and transition to this contingency route.

3.8. Contingency routes will be activated in the event there is a backlog in passenger movements requiring supplemental bus support.

4. EQUIPMENT REQUIREMENTS

4.1. The Contractor shall ensure that all vehicles meet the following requirements:

5. ADDITIONAL VEHICLE REQUIREMENTS:

5.1. Buses shall meet all current applicable Federal, State and Local specifications and regulations including, but not limited to, licensing, registration and safety standards. Contractor shall be responsible for transportation for four (4) routes and have buses available for back up in the event contingency situations.

6. CONTRACTOR’S QUALITY ASSURANCE PLAN:

6.1. The Contractor shall provide to the Contracting Officer, a copy of the Contractor's Quality Assurance Plan. This document shall identify the management concept for ensuring compliance with all contract requirements and shall include the following:

6.2. Any changes to the initial plan shall be submitted within seven (7) days before implementation to the COR and Contracting Officer for approval.

6.3. The Contracting Officer reserves the right, at no additional cost to the Government, to schedule weekly, monthly, or quarterly visits with the Contractor to discuss performance. Contractor shall have at least one person attending these mandatory meeting that is able to make decisions on their behalf.

7. CONTRACTOR’S PERSONNEL

7.1. Contractor and contractor personnel assume responsibilities that directly affect the safety, well-being, and security of the passengers. All Contractor personnel hold a position of trust that requires maturity, stability, reliability, and good character. The Contractor shall provide (and is responsible) personnel that have initiated a background check (and passed), are properly licensed, screened/vetted, trained, authorized by the state, and qualified to perform the required services. The Contractor’s employees are employees of the Contractor and shall not be considered DoD employees for any purpose.

7.2. All drivers shall be age of 21 years or older and shall maintain neat, clean and professional appearance. Drivers shall be licensed in accordance with the State of Hawaii to include any special licensure required.

7.3. Driver shall have at least three (3) years of experience driving a bus with a minimum of (48) passengers.

7.4. Drivers shall not have any DUI offenses on driving record.

7.5. Contractor shall provide conflict resolution training for each driver and provide certificate to COR.

7.6. Contractor personnel shall have the ability to communicate in English.

8. SUBCONTRACTING: The Contractor shall obtain the Contracting Officer’s approval prior to providing or replacing a subcontractor. If a Subcontractor is utilized the Contractor is responsible for acquiring all subcontractors necessary to perform mission requirements, maintaining good working relationships with subcontractors, subcontractors’ Quality Control measures, and ensuring subcontractors can meet all requirements associated with this contract. The Contractor is responsible for all records to include the vehicle maintenance records of Subcontractors.

9. FAILURE TO PROVIDE SERVICE: If the Contractor fails to furnish the required services within the time frames established, 766 ESS reserves the right to obtain the service from another source and charge the Contractor for any excess cost that may be incurred as a result. The Contractor shall also give notice within 24 hours of transportation services not completed in accordance with contract requirements and specify reason for not completing the service.

10. REPORTING REQUIREMENTS: The COR shall distribute surveys to beneficiaries, using feedback as a measure of customer satisfaction. The Contractor shall monitor transportation log information and customer surveys for timeliness and level of satisfaction with customer service. The Contractor shall respond to each report of unsatisfactory service within five (5) working days of receipt of the written report. The response shall address specific corrective action to remediate the reported situation and steps taken to preclude recurrence.

11. INSURANCE REQUIREMENTS: The Contractor is required to have adequate insurance to cover claims related to any accidents due to inadequate performance of duty by drivers.

11.1. Commercial liability insurance: The Contractor shall provide the Commercial liability insurance coverage required under the State of Hawaii laws and regulations, prior to the performance of services under that awarding contract. The contractor shall provide a copy

11.2. Workers’ Compensation and Employers’ Liability Insurance: The Contractor is required to comply with applicable Federal and State workers’ compensation and occupational disease statues.

11.3. General Liability: Contractor shall maintain bodily injury liability insurance coverage written on a comprehensive form of policy that meets the requirements of the State of Hawaii.

11.4. Automobile Liability: The Contractor shall provide Automobile Liability insurance in accordance with the laws of the State of Hawaii.

11.5. Evidence of Coverage: Award of a contract cannot be made until the Contractor furnishes to the Contracting Officer, a certificate from his/her insurance company indicating that coverage outlined in the above schedule, has been obtained and that it may not be changed or canceled without written notice to the Contracting Officer. The furnishing of such evidence of insurance coverage may not be waived. The insurance policy must include a thirty-day notice of change or cancellation.

12. SERVICE SUMMARY: The following service summary (SS) table identifies the performance objectives and performance thresholds for critical tasks associated with providing bus transportation services in support of the Hickam Open House event. The SS and the contractor’s incorporated Quality Control Plan provide information on the expected level of contractor performance and the expected method of Government confirmation of service provided. The threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

13. Contract Data Requirements List (CDRL) Summary: This list identifies the deliverable requirements in for this contract. The Contracting Officer is the minimum recipient for all deliverables. Others may be identified and communicated with the contractor.