PWS_for_Janitorial_Services_-_HORICON_NWR.pdf

PERFORMANCE WORK STATEMENT

JANITORIAL SERVICES TO BE PERFORMED AT

HORICON NATIONAL WILDLIFE REFUGE (NWR)

1. SCOPE

This Performance Work Statement defines the effort required to perform Janitorial Services at the U.S. Fish and Wildlife Service (USFWS), Horicon National Wildlife Refuge (NWR) for the main office building, visitor center, maintenance shop bathroom and the Refuge Auto Tour outdoor restrooms as defined below.

The overall responsibility of the Contractor is to perform services in a manner that will maintain satisfactory facility conditions and present a clean, neat and professional appearance. Standard janitorial practices and proper use of cleaning materials is required.

The Contractor shall not have guests or visitors accompanying them to the work site.

The Contractor shall provide the name and contact information of cleaning staff to the technical points of contact (POC’s) and Contracting Officer Representative (COR).

The Contractor shall submit an invoice monthly for the partial payment via Internet Payment Platform (IPP). The Contractor shall submit an invoice via email, directly to the COR, the same day the request for payment is submitted into IPP. The invoice generated by the Contractor, must include appropriate date(s) of service, description and amount.

2. LOCATIONS

The Contractor shall provide janitorial service to the following locations.

2.1 Main Office/Visitor Center: Horicon NWR, W4279 Headquarters Road, Mayville, WI 53050

2.2 Maintenance Shop: Horicon NWR, W4279 Headquarters Road, Mayville, WI 53050

2.3 Refuge Auto Tour: Horicon NWR Auto Tour, N5445 Highway 49, Waupun, WI 53963 (8 NW miles from locations noted in 2.1 and 2.2)

2.4 A site visit is highly encouraged and expected for a realistic and reasonable quote. Site visits can be coordinated with the Technical POC: Mandy Dorsch, 920-241-6569, mandy_dorsch@fws.gov.

3. PERIOD OF PERFORMANCE

Period of performance shall be for a base period of March 1, 2026 – February 28, 2027, with four option years possible depending on need and availability of funds.

Option Year 1: March 1, 2027 – February 29, 2028 Option Year 2: March 1, 2028 – February 28, 2029 Option Year 3: March 1, 2029 – February 28, 2030 Option Year 4: March 1, 2030 – February 28, 2031

3.1 Main Office: Cleaning shall occur on an every other week basis. The Contractor shall coordinate with the Government Liaison(s) to agree on the first cleaning date.

3.2 Visitor Center: Cleaning shall occur on a weekly basis from April – May and September – October, and from November – March and June – August cleaning shall occur every other week. The Contractor shall coordinate with the Government Liaison(s) to agree on the first cleaning date.

3.2.1 Visitor Center (bathrooms only): Cleaning shall occur on a weekly basis. The Contractor shall coordinate with the Government Liaison(s) to agree on the first cleaning date.

3.3 Maintenance Shop: Cleaning shall occur on an every other week basis. The Contractor shall coordinate with the Government Liaison(s) to agree on the first cleaning date.

3.4 Refuge Auto Tour: Cleaning shall occur on a weekly basis from October – November, and from December - April cleaning shall occur every other week. May – September will be managed by Refuge staff. The Contractor shall coordinate with the Government Liaison(s) to agree on the first cleaning date.

4. WORK SCHEDULE

Services shall be performed during regular business hours, which are Monday through Friday, 7:30 a.m. – 4:00 p.m., excluding Federal holidays. In the event a cleaning day falls on a federal holiday, refuge staff shall work with the Contractor to reschedule.

The Government shall notify the Contractor of special events and groups that may dictate appropriate alternate timeframes for cleaning certain areas.

5. DESCRIPTION OF WORK AREAS

The main office and visitor center consists of approximately 9,000 square feet which includes auditorium, lunchroom, hallway, visitor center, foyer, 4 bathrooms, outside front entrance and deck area. Areas include both carpeted and non-carpeted areas.

The maintenance shop consists of a 60 square foot bathroom. Area is non-carpeted.

The Refuge auto tour consists of outdoor restrooms that are approximately 130 square foot concrete pit toilets.

Two pit toilets located at main auto tour parking lot and one pit toilet located at the Floating Boardwalk parking lot. There is no running water or garbage/trash dumpsters at this location.

6. DESCRIPTION OF WORK

The Contractor shall provide work in designated areas as specified below.

6.1 Main Office – Lunchroom and Basement Bathroom Only:

Floors: Shall be maintained to be free of all visible litter, dust, dirt, soils and stains. Vacuum all carpeted floor surfaces, vacuum all rugs, mats, sweep and mop all non-carpeted floor surface areas. Empty vacuum canister at the end of each cleaning and the power cord wrapped securely to avoid any safety issues.

Bathrooms: Clean/sanitize all bathroom toilets and urinals, sinks, counters, dividers, handrails, walls and mirrors. Take out trash and any sanitary disposal bags in stalls. All surfaces shall be free of grime, soap scum, mold, lime scale and smudges. Showers shall not be cleaned. Contractor shall replace toilet paper, paper towels, trash liners and soap in all dispensers.

Kitchen: Stainless steel kitchen sink should be cleaned and sanitized with appropriate cleaner. All surfaces shall be free of grime, soap scum, mold and smudges cleaned and sanitized with appropriate cleaner.

Contractor shall replace paper towels. Microwave shall be cleaned on the inside and outside, free of debris or visible food particles. Spot clean outside of refrigerator.

Trash/Recycling: Waste baskets, recycling container and office paper shredder shall be emptied and maintained with clean liners, free of odors and visible dirt and trash. Liners are not to be reused. All garbage/trash shall be disposed of as directed by Refuge staff.

Walls, Windows and Doors: Walls, windows and door casings should be clean of cobwebs and dust. Window blinds, wall hangings and vents should be cleaned as necessary to be kept in professional looking condition.

Window ledges shall be wiped and free of dust and debris. All door handles must be sanitized.

6.2 Visitor Center:

Floors: Shall be maintained to be free of all visible litter, dust, dirt, soils and stains. Vacuum all carpeted floor surfaces, vacuum all rugs, mats, sweep and mop all non-carpeted floor surface areas. Empty vacuum canister at the end of each cleaning and the power cord wrapped securely to avoid any safety issues.

Bathrooms: Clean/sanitize all bathroom toilets and urinals, sinks, counters, dividers, handrails, walls and mirrors. Take out trash and any sanitary disposal bags in stalls. All surfaces shall be free of grime, soap scum, mold, lime scale and smudges. Contractor shall replace toilet paper, paper towels, trash liners and soap in all dispensers.

Kitchen: Stainless steel kitchen sink should be cleaned and sanitized with appropriate cleaner. All surfaces shall be free of grime, soap scum, mold and smudges cleaned and sanitized with appropriate cleaner.

Contractor shall replace paper towels. Microwave shall be cleaned on the inside and outside, free of debris or visible food particles. Spot clean outside of refrigerator.

Trash/Recycling: Waste baskets and recycling containers, located on the outside deck and front entrance and in the auditorium, shall be emptied and maintained with clean liners, free of odors and visible dirt and trash.

Liners are not to be reused. All garbage/trash shall be disposed of as directed by Refuge staff.

Walls, Windows and Doors: Walls, windows and door casings should be clean of cobwebs and dust. Window blinds, wall hangings and vents should be cleaned as necessary to be kept in professional looking condition.

Window ledges shall be wiped and free of dust and debris. All door handles must be sanitized.

Water Fountain: Clean and sanitize with appropriate cleaner.

Level Surfaces: Countertops, shelves, tables and display cabinets, shall be clean and free of dust and cobwebs. The Contractor shall ensure papers and personal items are not disturbed during performance of services, however, items such as pencils, holders, staples, inboxes, etc., should be moved when dusting/polishing desktops. The Contractor shall not dust store outlet merchandise display areas.

Entrance/Foyer/Viewing Windows: All windows shall be cleaned and streak and smudge free both inside and outside except for auditorium windows which shall be cleaned on the inside only.

6.3 Maintenance Shop – Bathroom Only:

Floors: Shall be maintained to be free of all visible litter, dust, dirt, soils and stains. Sweep and mop all non-carpeted floor surface areas.

Bathrooms: Clean/sanitize all bathroom toilets and urinals, sinks, counters, dividers, handrails, walls and mirrors. Take out trash and any sanitary disposal bags in stalls. All surfaces shall be free of grime, soap scum, mold, lime scale and smudges. Showers shall not be cleaned. Contractor shall replace toilet paper, paper towels, trash liners and soap in all dispensers.

6.4 Refuge Auto Tour – Located 8 miles NW from Main Office/Maintenance Shop:

Pit Toilets: Clean/sanitize toilet, handrails, shelves and walls. All floor surface areas shall be swept and maintained to be free of all visible litter and dirt. Contractor shall dispose of any trash in trash receptacle located outside. Contractor shall transport water from their location or from Horicon NWR maintenance shop or main office. Contractor shall replace toilet paper and hand sanitizer.

Trash/Recycling: Trash cans shall be emptied and maintained with clean liners, free of odors and visible dirt and trash. Liners are not to be reused. All garbage/trash shall be disposed of at the location designated by Refuge staff or by the Contractor at their place of business.

7. QUALITY ASSURANCE

The Contractor shall develop and maintain a quality program to ensure custodial services are performed in accordance with commonly accepted commercial practices. The Contractor shall develop and implement procedures to identify, prevent and ensure non-recurrence of defective services. The Contractor’s quality control program with plan and any supporting documentation shall be made available to the Government for review upon request.

8. GOVERNMENT FURNISHED ITEMS

The Government shall furnish all liquid hand soap, toilet paper, sanitary receptacle liners, consumable paper products and plastic trash/recycle bags. The Contractor shall notify the Government of products quantity to ensure supplies remain at adequate levels. The Government can supply cleaning supplies and equipment upon request of the Contractor. Requested cleaning supplies shall be at the discretion of the Government.

Facilities and storage space of supplies and equipment shall be identified to the Contractor and shall be maintained in a clean and sanitary manner. Light, heat, electricity and water required for the performance of this contract will be made available to the Contractor.

9. CONTRACTOR FURNISHED ITEMS

The Contractor shall provide all labor to adequately perform in strict accordance with all terms and conditions of this contract. The Contractor is responsible for ensuring that provided cleaning tools and materials are used properly and maintained. The Contractor shall supply all needed cleaning supplies and equipment but may request the Government to supply some or all cleaning supplies and equipment.

PERFORMANCE STANDARDS

Vacuum carpet Performance Standard: Carpets shall be clean and free from dust balls, dirt and other debris. Any mats/rugs and area under mats/rugs shall be vacuumed and free from debris.

Sweep and wet mop floor with disinfectant Performance Standard: Non-carpeted areas shall be clean and free of dirt and present an overall appearance of cleanliness. Floors shall be slip resistant, free of marks, skipped areas, streaks and mop strands. Walls, baseboards and other surfaces shall be free of splashing and markings from the equipment. All surfaces, crevices, tracks, baseboards and corners shall be dry.

Empty all trash and recycling containers Performance Standard: Wastebaskets shall be free of spillage, dust, debris and residue. Plastic liners shall not be torn, worn or contain residue. All recycling shall be collected and deposited in a designated bin.

Clean restrooms Performance Standard: The restrooms will be clean and odor and stain free. Health-conscious and effective cleaning processes and techniques will be incorporated to sanitize and kill germs and bacteria and avoid the cross-contamination of other office areas. Supplies will be in plentiful supply.

Clean kitchen areas and drinking fountain Performance Standard: Tables and counters will be wiped down and free of debris. Health-conscious and effective cleaning processes and techniques will be incorporated to sanitize and kill germs and bacteria and avoid the cross-contamination of other office areas. All dirt, dust, water stains, spots, streaks and smudges shall be removed from the surfaces.

Clean windows, doors and displays Performance Standard: Windows and doors in visitor center, foyer and auditorium shall be streak free of dirt and present an overall appearance of cleanliness. Displays shall be free of streaks and dirt and present an overall appearance of cleanliness.

Clean walls, ceilings and vents Performance Standard: Walls, ceilings and cold air return vents shall be free of dust, debris and cobwebs.