PWS - F-22 Wash and Corrosion Control.pdf

PERFORMANCE WORK STATEMENT (PWS)

FOR

F-22 WASH AND CORROSION CONTROL

FA4800-25-R-0018

1ST MAINTENANCE GROUP (MXG)

JOINT BASE LANGLEY-EUSTIS, VA

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TABLE OF CONTENTS

1.0. SCOPE OF WORK

2.0. DESCRIPTION OF SERVICES

3.0. GENERAL INFORMATION

4.0. SERVICES SUMMARY

5.0. GOVERNMENT AND CONTRACTOR FURNISHED PROPERTY, SUPPLIES AND

SERVICES

6.0. SERVICE CONTRACT REPORTING REQUIREMENTS MANPOWER REPORT

APPENDIX A – APPLICABLE PUBLICATIONS AND FORMS

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1.0 SCOPE OF WORK. The contractor shall provide all management, transportation, tools, supplies, equipment, and labor force with the appropriate skills and/or certifications to ensure a quality corrosion prevention program, to include Aircraft Tow, Wash, Landing Gear Lube and Canopy Transparency Wax on assigned F-22 aircrafts located at Joint Base Langley-Eustis (JBLE), Virginia (VA) in a manner that shall ensure continuous and reliable service.

2.0 DESCRIPTION OF SERVICES. The contractor shall provide supervision, labor, all lube tooling equipment, all tow equipment, and proper safety gear necessary to perform aircraft wash. Aircraft wash is defined as towing the aircraft to the wash rack, performing aircraft wash prep to include masking, taping, installing protective covers, manual external cleaning, lubricating the landing gear, waxing the canopy transparency, documenting all maintenance actions, and returning the aircraft to the Government-designated parking spot.

2.1. Contractor will provide a maximum of 20 aircraft washes per week.

2.2. Contractor will participate in weekly shared resource maintenance meetings and execute the negotiated plan.

2.3. Scheduling of aircraft washes will be coordinated with Plans and Scheduling.

2.4. Replacement of Landing Gear Lube Zerk fittings will be accomplished as required.

2.5. Contractor shall document new discrepancies in the aircraft forms and inform the assigned unit Production Superintendent (Pro Super).

2.6. Manpower availability. Provide an adequate number of qualified employees to receive, park, and service all aircraft as specified in this performance work statement.

2.7. Radio Contact. Maintain radio contact with the Maintenance Operation Center (MOC), and/or Airfield Management Operations (according to local procedures), and Air Traffic Control as applicable, utilizing local call signs during contract stated hours of operation.

2.8. Conditions of Service.

2.8.1. Contractor shall only accept aircraft that is tow capable, with all doors closed, and prepared for hangar entry IAW local checklist. Contractor shall notify applicable unit Pro Super if aircraft is not prepared.

**TOWING: Per T.O. there will be a minimum of 6 bodies when towing an aircraft.**

2.8.2. Special Certification Roster: Contractor shall maintain a Special Certification Roster and adequate certified personnel per shift. Site Lead will sign SCR.

2.9. Repairs. The contractor shall identify, in writing, all necessary repairs considered to be out of the scope of preventative maintenance as defined within this PWS. The contractor shall accomplish all work order tasks during normal duty hours; however, occasions may arise that require work to be

PWS - F-22 Wash and Corrosion Control as of 05 September 25 Page 4 of 16 accomplished outside of these hours. The contractor shall coordinate all routine work outside of normal duty hours with the COR and the CO.

2.9.1. The COR will approve each repair that has a total cost under $2,500.00 and the Contracting Officer (CO) will approve each service call/repair that has a total cost of $2,500.00 and greater. The contractor is not authorized to perform unscheduled work without the below approvals.

2.9.1.1. All work with the total cost of each repair under the micro-purchase threshold limit (currently $2,500.00) shall be approved by the COR first before the contractor is authorized to perform. The contractor shall repair the affected system or area within the mutually agreed upon time after notification.

2.9.1.2. All work with the total cost of each repair over the micro-purchase threshold limit (currently $2,500.00) is required to be approved by a CO to determine the price to be fair and reasonable. The process for CO approval is outlined below.

2.9.1.2.1. When the contractor identifies a repair that is estimated to cost $2,500.00 or more, the contractor shall contact the COR first and provide the COR with the scope of work for repairs.

The contractor shall not provide any pricing or estimates, for any repair that is estimated to cost $2,500.00 or more. The contractor shall only provide the scope of work to the COR.

2.9.1.2.2. The COR will submit a repair request to the 633 CONS contract specialist, who will then send a Request for Quote (RFQ) to the contractor.

2.9.1.2.3. The contractor shall provide their quote to the 633 CONS contract specialist, who will then coordinate with the COR to ensure technical acceptability. Once the COR provides their technical review to the 633 CONS contract specialist, a Letter of Direction (LOD) will be issued by 633 CONS for the contractor to begin the repairs. The contractor shall complete the repairs within the mutually agreed upon time stated in the LOD after the LOD notification. A minimum of three (3) quotes shall be submitted by the contractor for items that are not proprietary to the Original Equipment Manufacturer (OEM).

2.9.1.3. The contractor shall invoice for all repairs after the work is completed and submit all tickets for the work as one (1) attachment in WAWF.

2.9.2. The contractor will be reimbursed for parts at cost. The contractor shall ensure they obtain the best possible prices and discounts from suppliers. The contractor shall not add a mark up to their cost. The contractor shall provide a copy of the vendor invoice to the CO or COR depending on the amount of the repair. For individual parts that exceed $250.00 the contractor shall provide three quotes to show the best value was obtained.

2.10. Personnel Qualifications

2.10.1. Key Personnel: The positions have been identified as key personnel: Site Lead and Shift

Supervisors. Site Lead vacancy must be filled within 30 days. A Shift Supervisor will be present at all times.

2.10.2. Training & Qualifications: The Contractor shall ensure personnel are trained, qualified, and certified for specific job tasks to be performed. No employee shall engage in any job task unsupervised without training record documentation certifying their qualification to perform said task. Records of training, qualification, and certification shall be maintained by the contractor on file and made available for government review 24 hours a day upon request.

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Department of Labor (DoL) 23040 AIRCRAFT MECHANIC HELPER (or equivalent) Assists Aircraft Mechanic in servicing, repairing and overhauling aircraft and aircraft engines, performing any combination of the following duties: adjusts and replaces parts such as tires, batteries and filters, using mechanic's tools, removes cowling, engine covers, and related items to provide access for inspection and repair, and replaces items when work is completed, assists in towing. This mechanic assists in repairing or replacing parts and assemblies such as engines, plumbing and hydraulic systems, performs routine duties such as furnishing materials, tools and supplies to mechanic; lifting and holding materials in place during operation; cleaning work areas and machines, tools and equipment, cleans aircraft, interior and exterior parts and assemblies with cleaning solutions, assists in towing aircraft; Inflates tires, fills fuel tanks and oil reservoirs, and greases aircraft, using grease gun, and may assist flight line mechanic, worker, or servicer in servicing and repairing aircraft prior to flight.

DoL 23023 AIRCRAFT MECHANIC III (or equivalent) Maintains repairs and modifies aircraft structures, structural components and engines of complex to extreme difficulty, maintains and repairs aircraft components including but not limited to flight controls, engines, hydraulics, pneumatics, fuel systems and mechanical components, and applies technical knowledge of airframe and power plant systems in determining equipment malfunctions and applies technical expertise in restoring equipment condition and operation. This worker also applies professional technical expertise and guidance to solve complex problems by interpreting technical data such as blueprints or manufactures' manuals. Work typically requires a thoroughly comprehensive knowledge of aircraft mechanical component troubleshooting/repair procedures and replacement of components, a thorough knowledge of aircraft sheet metal/structural modification and repair and the ability to determine functionality of non-complex electrical systems. A detailed knowledge of aircraft unique tools such as test equipment, torque wrenches, dial indicators, micrometers, cable tensiometers, sheet metal brakes and sheers, etc. is required. The incumbent must possess the experience and ability to provide technical support to structural/mechanical engineers and customers alike must possess excellent organizational skills in prioritizing workload to meet aircraft delivery schedule. This worker will be required to make entries in aircraft logs and records and is responsible for providing guidance and technical expertise to lower-level technicians throughout all aircraft modifications and/or maintenance efforts.

2.11. Deliverables. The contractor shall submit all deliverables in electronic form and shall produce reports using the Microsoft Office suite of applications. All deliverables must meet professional standards and the requirements set forth in contractual documentation. The contractor shall be responsible for delivering all end items specified.

Schedule of Deliverables Item Due Date

Contractor's Quality Control Plan (QCP) If applicable, include the Mission-Essential Contractor Services Plan in the QCP

NLT 10 business days after contract award

Current Employee Listing NLT 10 business days after contract award and upon change in personnel

Weekly Status report End of each work week

Special Certification Roster

Prior to performing services and upon change in qualified personnel

Monthly Manning Level Report End of each work week

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Safety Plan NLT 10 calendar days of contract award

Ground Operating Procedures

NLT 10 business days after contract award

Vehicle Operator Listing

NLT 30 calendar days after contract award and upon change in qualified personnel

3.0. GENERAL INFORMATION.

3.1. Hours of Operation. The contractor will perform the services required under this contract during the following hours of operation: Aircraft will be available for wash from 0800 to 2200 Easter Standard Time (EST), Wednesday – Friday; and 0700 to 1900 EST Saturday – Sunday, excluding federal holidays. A total of 86 hours. If the contractor wishes to perform any services outside of the normal hours of operation, the contractor shall coordinate with the Contracting Officer Representative (COR) and the Contracting Officer (CO) no later than one week prior to scheduled event. In the event of emergency circumstances, accommodations may be made on a case-by-case basis.

3.1.1. Base Closure Days. If the Base Commander determines the base is closed due to snow, hurricane, or Acts of God, the contractor shall reschedule work planned for this time. The contractor shall promptly secure all government furnished property and evacuate in an expedient but safe manner. After this time, all washes shall be cancelled.

3.1.2. Federal Holidays. If a holiday fall of Saturday or Sunday, it may be observed on a Friday or Monday as directed. The Contractor shall not be required to work any of the following federal holidays:

- New Year’s Day - 1 January

- Martin Luther King Day - 3rd Monday in January

- Washington’s Birthday - 3rd Monday in February

- Memorial Day - last Monday in May

- Juneteenth – 19 June

- Independence Day - 4 July

- Labor Day - 1st Monday in September

- Columbus Day - 2nd Monday in October

- Veteran’s Day - 11 November

- Thanksgiving Day - 4th Thursday in November

- Christmas Day - 25 December

3.1.2.1. If a holiday falls on Saturday, the preceding Friday shall be observed. If a holiday falls on Sunday, the following Monday shall be observed. If a holiday falls on a scheduled service day, the contractor shall be responsible for rescheduling services for the first workday post the holiday observance.

3.2. Non-Mission Essential Functions. It has been determined by the Functional Commander of this service that the requirements under this PWS are non-essential and therefore shall not be performed during a crisis, exercise or inclement weather.

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3.3. English Language Requirement. All contractor personnel shall read, understand, speak and write English fluently.

3.4. Contract Manager. The Contractor shall provide a contract manager and an alternate who shall be responsible for the performance of the work; these duties can be an additional duty. These individuals shall have full authority to act for the contractor on all contract matters relating to the daily operation of this contract and shall be designated, in writing, to the Contracting Officer (CO). The alternate contract manager shall act for the contract manager when the manager is absent.

3.4.1. The contract manager or alternate shall be available within 2 hours to meet on the installation or by telecom with the CO and/or with other government personnel designated by the CO during normal duty hours to discuss issues or concerns.

3.5. Communication. Contractor personnel shall maintain open and professional communication with government personnel at all times. Complaints validated by the COR shall be reported in writing to the CO and the contractor for action. Failure of the contractor to take corrective action on validated complaints raised by the COR and the CO will be considered a failure to perform.

3.6. Appearance. Contractor personnel shall present a professional, conservative, and neat appearance.

Contractor personnel shall report for duty in a professional manner, in appropriate attire and having complied with socially acceptable standards of personal hygiene.

3.7. Contractor Identification. All contractor personnel attending meetings, answering Government telephones, and working in other situations where their contractor status is not obvious are required to identify themselves as such to avoid being mistaken for Government officials. Contractors performing work at Government workplaces will provide their employees with an easily readable identification (ID) badge indicating the employee's name, the contractor's name, the functional area of assignment, and a recent color photograph of the employee. Contractors shall require their employees to wear the ID badges visibly when performing work at Government workplaces. Contractor personnel must also ensure that all e-mails, documents, or reports they produce are suitably marked as Contractor products or that Contractor participation is appropriately disclosed. All signature blocks on e-mails shall indicate the Contractor's name. All e-mail address lines shall include CTR in the address line.

3.8. Conflict of Interest. The contractor shall not employ any person who is an employee of the United States Government if the employment of that person would create a conflict of interest. The contractor shall not employ any person who is an employee of the Department of the Air Force, either military or civilian, unless such a person seeks and receives approval in accordance with the Department of Defense (DoD) Directive 5500.7 and Air Force policy. If prior military, personnel must have been discharged under honorable conditions with no administrative actions taken against them.

3.9. Security Requirements for Unclassified Contracts. The contractor shall ensure the necessary pass and identification items required for contract performance are obtained for all personnel.

3.9.1. Listing of Personnel. The contractor shall maintain a current listing of personnel. The list shall include the employee’s name, social security number and level of security clearance. The list shall be validated and signed by the company’s Facility Security Officer (FSO) and provided to the sponsoring agency’s security manager, the COR, and the CO. An updated listing shall be provided when an employee’s status or information changes.

3.9.2. Temporary Base Access Passes. The contractor shall ensure that each employee obtains the following pass and identification items: all necessary cards, passes, buttons, decals, or other items required

PWS - F-22 Wash and Corrosion Control as of 05 September 25 Page 8 of 16 for access to the areas and the installation. Upon contract award and the replacement of any employees, the contractor will be required to complete a base access request form which will be submitted to the COR.

The COR will submit the pass request to the 633d Security Forces Squadron (633 SFS) to obtain the necessary identification items. Upon approval of the pass request by 633 SFS, the contractor employee will be required to obtain any individual and vehicle identifications media at the 633 SFS Pass and Identification Section, 20 Nealy Ave (Bldg. 5) on Langley AFB, VA.

3.9.3. Tier 3 (T3) Investigation. Contractor personnel must be U.S. Citizens and at a minimum, must be able to obtain and maintain a favorable suitability/fitness determination under 5 CFR 731 or equivalent based on a T3 Investigation. Requests for personnel hired at the beginning of the contract shall be submitted to the government not later than 30 working days from the contract start date. Requests for personnel hired subsequent to the contract start date shall be submitted to the government not later than five (5) workdays from the personnel’s first duty day. The Government will submit background investigations for positions that require a Common Access Card (CAC) and/or IT access only. The government will submit requests for investigations on AF Form 2583, Request for Personnel Security Action, at no additional cost to the contractor. The contractor shall comply with the requirements of DoDMAN 5200.02-R, Personnel Security Program, and AFI 33-119, Electronic Mail (E-Mail) Management and Use. Prior to CAC issuance, an FBI fingerprint check must be completed without adverse comment, and the T3 Investigation or equivalent must be initiated. CACs will not be issued before the fingerprint check results have been completed and the investigation has been opened/scheduled at Office of Personnel Management (OPM). Contractor personnel receiving unfavorable NACs shall not be employed.

3.9.4. Standard Form 85P. Contractor personnel shall bring the original Standard Form 85P (Public Trust Form) with them when in-processing. The form should be completed and contain their start date under this contract; however, it should not be signed.

3.9.5. Employee clearance requirements. As a minimum, contractor personnel must be able to obtain and maintain a TIER 1, favorable suitability/fitness determination under 5 CFR 731 or equivalent. The Government will submit background investigations for positions that require a Common Access Card (CAC) and/or IT access only. Prior to CAC issuance, an FBI fingerprint check must be completed without adverse comment, and the T1 Investigation or equivalent must be initiated. CACs will not be issued before the fingerprint check results have been completed and the investigation has been opened/scheduled at Office of Personnel Management (OPM). Contractor personnel receiving unfavorable T1 Investigations shall not be employed. The sponsoring Government agency will submit requests for investigation on AF Form 2583, Request for Personnel Security Action, at no additional cost to the contractor. The contractor shall comply with the requirements of DoDM 5200.02, AFM 16-1405 Personnel Security Program and AFI 33-119, Electronic Mail (E-Mail) Management and Use.

3.9.5 Physical Security (Security of Government Property). The contractor shall safeguard all government property, including controlled forms provided for contractor use. At the close of each work period, government equipment, facilities, and squadron assets and materials shall be secured.

3.9.6. Entry Procedures to Controlled/Restricted Areas. The contractor shall implement local base procedures for entry to Air Force (AF) controlled/restricted areas where contractor personnel will work.

The contractor shall safeguard all government property, including controlled forms provided for contractor use. At the close of each work period, government equipment, facilities and squadron assets and materials shall be secured.

3.9.7. Reporting Requirements. The contractor shall comply with the requirements of Volume 1, AFI 71- 101, Criminal Investigations, and paragraph 1.1 of Volume 2, Protective Service Matters. Contractor

PWS - F-22 Wash and Corrosion Control as of 05 September 25 Page 9 of 16 personnel shall report to an appropriate authority any information or circumstances of which they are aware that may pose a threat to the security of DoD personnel, contractor personnel, resources, and classified or unclassified defense information. The contractor personnel’s immediate supervisor shall brief him/her upon initial on-base assignment and as required thereafter.

3.10. Retrieving Identification Media. The contractor shall return all identification media to the sponsoring agency’s security office, the COR or the CO upon completion/termination of the contract or upon departure of any personnel during the course of the contract. Failure to do so may delay payment to the contractor. Final payment may be withheld until identification media is returned.

3.11. Key Control. The contractor shall establish and implement key control procedures in the Quality Control Plan (QCP) to ensure keys issued to the contractor by the government are properly safeguarded and not used by unauthorized personnel. The contractor shall not duplicate keys issued by the government.

Contractor personnel shall not use keys to open work areas for personnel other than contractor personnel engaged in performance of their duties, unless authorized by the Facility Security Officer (FSO) or Facility Manager.

3.11.1. Lost Keys. Lost keys shall be reported immediately to the CO and the COR. The government replaces all lost keys and performs re-keying for all government owned facilities. The total cost of the keys, re-keying or lock replacement shall be deducted from the price of the contract.

3.11.2. Lock Combinations. The contractor shall control access to all government provided lock combinations to preclude unauthorized entry. The contractor is not authorized to record lock combinations without written approval by the government. Records with written combinations to authorized secure storage containers, secure storage rooms, or certified vaults, shall be marked and safeguarded at the highest classification level as the classified material maintained inside the approved containers.

3.12. Foreign Object Damage (FOD) and Dropped Object Prevention (DOP) Programs. Ensure effective FOD prevention and DOP programs are implemented and maintained IAW AFI 21-101 and local operating instructions. Verify that the aircraft wash and work areas and other parking locations remain FOD-free at all times. Contact Airfield Management Operations or MOC for sweeper service as needed.

Procedures for ensuring effective FOD prevention and DOP programs shall be specified in the contractor's quality control plan.

3.13. DoD Freedom of Information Act (FOIA) Program. The contractor shall comply with the requirements of DoD Regulation 5400.7/Air Force Supplement, DoD Freedom of Information Act Program.

The regulation sets policy and procedures for the disclosure of records to the public and for marking, handling, transmitting, and safeguarding For Official Use Only (FOUO) material.

3.14. Controlled Unclassified Information (CUI). The contractor shall create and maintain FOUO material IAW DoD 5400-7R, DoD Freedom of Information Act Program, Chapter 4; AFI 33-129, Transmission of Information via the Internet, paragraphs 7.4, 8.2.3, 16 and 17; and AFI 33-201, Communications Security (COMSEC), Table 1. Mark all documents meeting the requirements identified in DoD Regulation 5400-7/Air Force Supplement, paragraphs 3.2.1.2 thru 3.2.1.9 as “For Official Use Only” IAW instructions identified in paragraph 4.2.1. Safeguard all sensitive data IAW DoD Regulation 5400.7/Air Force Supplement, paragraph 4.4. When documents containing FOUO material are authorized for destruction, the contractor personnel shall turn the records over to government personnel to shred the records so that the pieces cannot be reconstructed.

3.15. Traffic Laws. The contractor and/or contractor personnel shall comply with the installation traffic code as specified in Virginia State Law and Air Force Instruction (AFI) 31-218, Motor Vehicle Traffic Supervision

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(current edition). The Contractor and/or contractor personnel shall comply with current instruction on cell phone use while on any military installation.

3.16. Weapons, Firearms, and Ammunition. Contractor personnel are prohibited from possessing weapons, firearms, or ammunition, on themselves or within their contractor-owned vehicle or privately-owned vehicle while on any military installation. This prohibition includes any individual who may otherwise possess any legally issued concealed weapons permit.

3.17. Smoking in Air Combat Command (ACC) Facilities. Contractors are advised that the ACC Commander has placed restrictions on the smoking of tobacco products in ACC facilities. AFI 40-102, Tobacco Use in the Air Force (current edition), outlines the procedures used by the commander to control smoking in our facilities. Contract personnel and visitors are subject to the same restrictions as Government personnel. Smoking is permitted only in designated smoking areas.

3.18. ENVIRONMENTAL MANAGEMENT: Joint Base Langley-Eustis (JBLE) is dedicated to the conservation, protection, and enhancement of the environment. The contractor shall comply with all: federal laws and regulations; state and local laws, ordinances, and regulations; and Installation policies and procedures. JBLE Installation specific policies and procedures:

3.18.1. Joint Base Langley-Eustis – Langley Air Force Base. The contractor must comply with all provisions of the JBLE-Langley Environmental Special Conditions. You can review or download the document at http://www.jble.af.mil/Units/Air-Force/Langley-Environmental/ under the "Contracting- Compliance" heading. This is a living document that is updated periodically so ensure you have the latest version. If you have any questions, please contact your project manager or the 633d Contracting Officer first and have them contact the 633d CES Environmental Element on your behalf.

3.18.2. HAZMAT/HAZWASTE. Ensure an inventory of aircraft fluids, absorbent material, and rags are available and in serviceable condition. The contractor shall follow the manufacturer’s guidelines and professional recommendations for control of humidity, temperature, cleanliness, and material handling, to include all hazardous materials (HM). The contractor shall procure, use, handle and store all HM IAW all Federal, State, local, and Air Force laws, policies, regulations and procedures. The contractor shall be knowledgeable of and comply with all applicable Federal, state and locals laws; AF instructions; permits and requirements regarding environmental protection. In the event environmental laws/regulations change during the term of this contract, the contractor shall comply with such laws as they become effective.

3.18.3. Safety Program. Develop and maintain a work center employee safety program in accordance with Occupational Safety and Health Administration (OSHA) standards. Contractor shall be required to participate in Environmental Safety and Occupational Health audits and make corrections to their program if out of compliance.

3.19. Operations Security (OPSEC)

3.19.1. This contract has been determined to have critical or sensitive information that must be protected via the implementation of a contractor prepared/Government approved OPSEC Plan.

3.19.2. The Contractor shall meet the requirements and responsibilities established in the Operations Security Instruction, AFI 10-701. As a result, the contractor, in accordance with AFI 10-701 Chapter 8, as supplemented, is required to develop an OPSEC program plan to address how the contractor (to include subcontractors if applicable) plans to protect critical and sensitive contracted information, and upon the government’s approval, implement the OPSEC program plan, which shall be submitted to the government with the proposal.

http://www.jble.af.mil/Units/Air-Force/Langley-Environmental/

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3.19.3. The Contractor's employees who have access to mission critical information shall complete all initial and annual OPSEC training provided by the requirement owning organization’s OPSEC coordinators within 90 days of the employee’s initial assignment to the contract. The Government (Customer’s OPSEC Coordinator) will be responsible for providing all OPSEC Initial and annual training for the “Prime” contractor. It will be the “Prime” Contractor’s responsibility to provide and ensure all subcontractors receive the necessary OPSEC initial and annual training.

3.19.4. The Contractor will be required to address all OPSEC deliverables in the contractor Quality Control Plan.

4.0. SERVICES SUMMARY (SS). The contract service requirements are summarized in performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimally acceptable levels of service required for each requirement. The SS and the contractor’s Quality Control Plan provide information on contract requirements, the expected level of contractor performance and the expected method of government surveillance and confirmation of services provided. These thresholds are critical to mission success. Procedures as set forth in the Federal Acquisition Regulation (FAR) 52.212-4 (a), Contract Terms and Conditions - Commercial Items, Inspection/Acceptance, will be used to remedy all deficiencies. The absence of any contract requirements from the SS shall not detract from its enforceability nor limit the rights or remedies of the Government under any other provision of the contract. The Government has the right to inspect all services required in the contract.

SERVICE SUMMARY TABLE

PWS PARA Performance

Objective (General)

Performance Threshold Surveillanc e Method

IAW para 2.2 and 2.3

SS-1

Scheduled maintenance completion rates

+1: Complete 100% of work complete within the time allowed. Attend all weekly/monthly scheduling meetings.

COR will monitor monthly scheduled and unscheduled maintenance completion reports.

100% Inspection

0: Complete 95-99% of work within time allowed.

-1: Completes less than 95% of work within time allowed. Miss more than 2 weekly/monthly scheduling meetings.

IAW para 2.0 thru 2.5

SS-2

Performance measurement will be based on QA assessments IAW the unit Acceptable Quality Level (AQL) standards

+1: Remove all visible dirt, grease, grime, complete all required lubrications, corrosion

IAW

applicable technical order with 0 discrepancies.

COR will inspect completed washes.

Random Inspections

0: Contractor should not have to perform rework on no more than 3 work card/inspection areas for visible dirt, grease, grime, lubrication, corrosion, IAW applicable technical order.

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4.1. Performance Evaluation. The purpose of the Services Summary is to define performance evaluation and payment procedures. The Performance Objective (column 1) describes what the government will survey. Performance of a service will be evaluated to determine whether or not it meets the Performance Threshold (PT) of the contract. When the PT is exceeded, the COR will document the performance issue in a Corrective Action Report (CAR) or a Performance Assessment Report (PAR) and provide it to the Contracting Officer to finalize it and issue the report to the contractor.

4.1.1. The Government will periodically evaluate the contractor’s performance by appointing a representative(s) to monitor performance to ensure services are received. The government representative will evaluate the contractor’s performance through inspections of reports and contractor services documentation. The Government may inspect each task as completed or increase the number of quality assurance inspections if deemed appropriate because of repeated failures or because of repeated customer complaints. Likewise, the Government may decrease the number of quality assurance inspections if performance dictates.

4.1.2. If any of the services do not conform to contract requirements, the Government may require the contractor to perform the services again in conformity with contract requirements at no increase in contract amount. When the defects in services cannot be corrected by re- performance, the Government may:

- Require the contractor to take necessary action to ensure that future performance conforms to contract requirements; and

- Reduce the contract price to reflect the reduced value of the services performed.

4.1.3. Failing to meet the performance threshold as outlined in the SS for any of these performance objectives in any one month period may result in an immediate Progress Meeting with the Multi- Functional Team (MFT). All remedies shall be in accordance with the FAR 52.212-4 (a), Contract Terms and Conditions - Commercial Items, Inspection/Acceptance.

4.1.4. Non-Conformance. Inspection results that fall below contractual standards shall be identified as non-conformances. Non-conformances are characterized as either Major or Minor, depending on the assessed risk associated with the non-conformance. Al non-conformances will be coordinated with the Project Manager and CO prior to being submitted to the contractor for resolution.

4.1.4.1 Major Non-Conformance (NC). Is a non-conformance that adversely impacts, or has the

-1: Contractor has to re-accomplish more than 3 inspections for visible dirt, grease, grime lubrication, corrosion, IAW applicable TO. Any maintenance actions that are deemed unacceptable by the COR

IAW

para 4.1.4

SS-3

First Time Defect Detection Ratio: This is the identification element of a QCP to determine who typically finds and documents a contractual non-conformity

+1: 0 COR identified non-conformities COR will monitor work for all defect detection ratio actions monthly.

100% Inspection

0: The contractor must identify the same number of defects as the COR or miss no more than 3 defects -1: 4 or more defects identified by COR.

PWS - F-22 Wash and Corrosion Control as of 05 September 25 Page 13 of 16 potential to impact mission, safety of personnel and/or equipment, performance (quality), schedule (delivery), or cost. A major non-conformance increases risk to the Government to Moderate or High on a standard 5X5 Risk Assessment matrix. A Major NC is communicated to the contractor through Corrective Action Request (CAR) issued from the CO and requires the Contractor to provide a formal corrective action plan within suspended timelines. The CAR must address:

- Correction (bring the NC back into compliance)

- Root Cause Analysis on the underlying reasons that led to the NC condition

- Action Taken to fix Root Cause issue/issues and prevent recurrence

- Follow-up actions taken to ensure effectiveness

4.1.4.2 Minor Non-Conformance (NC). Is a non-conformance which by itself does not adversely impact or have the potential to impact mission, safety of personnel and/or equipment, performance (quality), schedule (delivery), or cost. A minor non-conformance is evaluated to be Low risk on a standard 5X5 Risk Assessment matrix and is communicated to the Contractor as either a First or Second Notice. Initial minor non-conformances shall be addressed with a First Notice; a Second Notice is appropriate when the NC is not corrected within a reasonable amount of time depending on the complexity of the issue. Failure to correct a Second Notice shall result in a CAR. A formal corrective Action Plan is not required for minor NCs; however, minor NCs are still an input into the contractor’s QCP corrective action process. Corrective/preventive actions initiated and/or completed by the Contractor will be verified by COR on the scheduled inspection and documented accordingly.

4.2. Quality Control. The contractor shall develop and maintain a quality control program to ensure services are performed in accordance with this contract and PWS. The contractor shall develop and implement procedures to identify and prevent non-performance and continual repeat of defective service.

A written Quality Control Plan (QCP) shall be submitted to the CO and COR for review and feedback.

The plan shall be submitted no later than 10 working days after award. The plan shall specifically address the contractor’s strategy to provide quality workmanship, continual process improvement and for correcting deficiencies as required.

4.3. Quality Assurance. The Government shall inspect and evaluate the contractor’s performance to ensure services are received in accordance with requirements set forth in this contract. The COR shall inspect by watching actual task performance, physically checking an attribute of the completed task, checking management information reports, investigating customer complaints, conferring with facility managers, or otherwise inspecting the task or its results to determine whether or not performance meets the standards contained in this PWS. The COR will record surveillance results. Results of the surveillance then become the official Air Force record of the contractor’s performance. When a performance threshold has not been met or contractor performance has not been accomplished, the COR will initiate a Corrective Action Report (CAR) or Performance Assessment Report (PAR), and provide the Contracting Officer a Contract Discrepancy Report (CDR) for issuance to the contractor. The contractor shall respond to the CDR in accordance with instructions provided and return it to the Contracting Officer no later than the suspense given by the CO.

4.4. Surveillance Methods

4.4.1. 100% Surveillance. This method requires the COR to inspect the service each time it occurs.

Results shall be annotated on the inspection checklist. Any deficiency shall be documented and the contractor shall re-perform service as directed by the COR. Any unsatisfactory inspection identified but re-performed acceptably, shall still be counted as an unsatisfactory inspection for trending purposes.

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4.4.2. Periodic Surveillances. This method requires the COR to employ a spot check style of evaluation based on the contractor’s schedule. Periodic surveillances will be conducted on a scheduled basis (daily, weekly, monthly, quarterly, semi-annual or annually) and may be adjusted, based on quality trends. Any unsatisfactory inspection (defect) result shall be recorded, and the contractor shall re-perform the service after notification by the COR.

4.4.3. Customer Complaint. This method requires the customer to fill out a locally generated form provided by the COR or Contracting Officer. The COR will verify the complaint and notify the contractor of valid complaints. The contractor shall acknowledge the complaint within 2 hours and inform the COR of his recommendation. Any deficiency shall be documented and the contractor shall re-perform service immediately, if appropriate, or within 24 hours at no increase in contract amount. The contractor shall respond to the Customer Complaint in accordance with the instructions provided and return it to the Contracting Office within 5 calendar days of receipt. Any unsatisfactory inspection identified but re-performed acceptably, shall still be counted as an unsatisfactory inspection.

4.5. Periodic Progress Meetings. The Contracting Officer, Functional Commander, COR, or other government personnel as appropriate, and the contractor shall periodically meet to discuss the contractor’s performance. The following issues shall be discussed: observed positive performance and steps taken by the contractor to prevent unsatisfactory performance, any modifications required of the contract, opportunities to improve performance, unsatisfactory inspections and trends against each performance objective.

4.5.1. The minutes of these meetings will be reduced to writing, signed by the Contracting Officer and any other signatures as deemed appropriate, and distributed to the functional area and the contractor.

Should the contractor not concur with the minutes, the contractor will provide a written notification to the Contracting Officer identifying areas of non-concurrence for resolution within 10 days of receipt.

5.0 GOVERNMENT AND CONTRACTOR FURNISHED PROPERTY, SUPPLIES AND/OR

SERVICES.

There is no Government-furnished property for this Contractor that meets the intent of FAR Part

45. There is Government equipment that will remain in the control and accountability of the Government.

Equipment Inventory. An inventory of Government equipment to be used by the contractor to perform this requirement shall be done within five (5) calendar days after the start of the contract period, and not later than ten (10) calendar days before the completion of the contract period (including any option periods). The Contractor and CORs shall conduct a joint inventory of all Government equipment and the Contractor shall sign a hand receipt for all equipment provided by the Government. During joint inventory, any items of equipment missing or not in working order shall be recorded and the Contracting Officer notified in writing. The Contractor and the Government representative shall jointly determine the working order and condition of all equipment and document their findings on the inventory.

5.1. Contractor Furnished Items and Services. Except for those items or services specifically stated in this PWS to be government-furnished, the contractor shall furnish everything required to perform this contract in accordance with all of its terms and conditions. It is the contractor’s responsibility to ensure contractor personnel are familiar with and understand the contents of this PWS as well as the company’s handbooks/handouts, etc. prior to beginning work.

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5.2. Telephone Service. The Government will provide telephone service through a land line.

Use of a government- supplied telephone is provided solely for official use government business and shall not be used to transact personal business by contractor personnel.

5.3. Refuse Collection. The Government will provide established refuse collection service at pre-established pickup locations. It is the responsibility of contractor personnel to transfer refuse from their work area to the predetermined pickup locations.

5.4. Custodial Services. The Government will provide established restroom cleaning services at pre-established intervals. The contractor is required to maintain their work area(s) in a clean, neat and professional manner conducive with the type of work being performed.

5.5. Utilities. The Government will furnish electricity, water and sewage services as necessary for accomplishment of work in accordance with this contract. The contractor shall adhere to all base level utility conservation practices or requirements. The contractor shall be responsible for operating under conditions that prevent waste of utilities.

5.6. Security, Fire and Medical Services. The Government will provide police and fire protection. In the event of a medical emergency, base ambulance services for transporting an injured employee to a local hospital is available on a cost reimbursement basis.

5.7. Electronic Mail Service/Local Area Network (LAN) Connectivity. The Government will provide electronic mail and LAN capability to facilitate communications with government personnel and the ability to retrieve required information. The existing government computers and hardware may be used by the contractor.

5.8. Base Distribution. The contractor shall use the Base Information Transfer System (BITS) for mail services for official mail only.

6.0. SERVICE CONTRACT REPORTING REQUIRMENTS MANPOWER REPORT

6.1. The Contractor shall comply with FAR 52.204-14 Service Contract Reporting Requirements when applicable.

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APPENDIX A

APPLICABLE PUBLICATIONS AND FORMS

Document Type No./Version* Title

Technical Order Packet ID: F700071144 Verify Aircraft Safe for Maintenance

Technical Order Packet ID: F726273144 Aircraft Stress Component Installation Inspection

Technical Order Packet ID: F706265144 Connect Aircraft Tow Bar

Technical Order Packet ID: F705490144 Aircraft Nose Gear Towing

Technical Order Packet ID: F771126144 Wash/Clean Aircraft Interior/Exterior

Technical Order Packet ID: F1050140144 Wax Canopy Transparency

Technical Order Packet ID: F728965144 Lubricate Landing Gear

Technical Order Packet ID: Various as required Replace Zerk Lubrication Fitting on (various locations)

Technical Order Packet ID: F7000669144 Open Right Side Weapons bay doors

Technical Order Packet ID: F725878144 Install Protective Devices

AF Manual AFMAN 91-203 Air Force Consolidated Occupational Safety Instruction

Technical Order 00-20-1 (Ch 1-7, 9) Aerospace Equipment Maintenance General Policies and Procedures

Technical Order 00-20-2 (Ch 1-8) Maintenance Data Documentation

Technical Order 00-25-172 Ground Servicing of Aircraft and Static Grounding / Bonding

Technical Order 1-1-691 Aircraft Weapons Systems Cleaning and Corrosion Control

Technical Order 1F-22A-5-2 Provide center of gravity for fuselage jacking, axle jacking, towing and hoisting.

*Contractor shall reference most current version of the applicable documents.