PWS DRAFT Sources Sought 05-01-2024.pdf

Annex A (Overarching Base Operations PWS) to OPORD 24-015 IMCOM Enterprise Base Operations (BASOPS) Performance Work Statement (PWS) Templates (U)

Performance Work Statement (PWS) Base Operations

Preventive Maintenance and Repair of

Automatic, Handicap, Grille and Roll up Doors Island of Oahu, Hawaii

17 Jan 24

Table of Contents

1.0 INTRODUCTION

1.1 Background

1.2 Objectives

1.3 Climatic Conditions

1.4 Facility Access

1.5 Traffic Flow

1.6 Drainage

1.7 Restoration of Landscape Damage

1.8 Dust Suppression

1.9 Utility Location

1.10 Excavation Permits

1.11 Work Clearance

2.0 REQUIREMENTS

2.1 Description of Services

2.1.2 General Information

2.1.3 Place of Performance and Hours of Operation

2.1.4 Federal Holidays

2.1.5 Travel/Temporary Duty

2.1.6 Emergency Services

2.1.7 Contract Administration and Management

2.1.8 COR/ACOR Functions

2.1.9 Quality Control (QC)

2.1.10 Subcontract Management

2.1.11 Contractor Employees

2.1.12 Business Relations

2.2 Work Management

2.2.1 Coordination

2.3 As-Builts and Geospatial Information System (GIS)

2.3.1 Maintain As-Builts

2.3.2 Real Property Records Updates

2.3.3 GIS

2.3.4 GIS Support Services

2.3.5 GIS Files

2.3.6 Other Documents

2.4 Historic Property or Archaeological Site

2.4.1 Repair and Replacement

2.5 Special Requirements

2.5.1 Security

2.5.2 Security Training

2.5.3 Safety

2.5.4 Training, Physical Requirements, or other Expertise Required

2.5.5 Environmental Requirements

2.5.6 Contingency Plans.

3.0 PERFORMANCE REQUIREMENTS AND STANDARDS

3.1 Performance Task Requirements, Standards and Acceptable Quality Levels (AQLs).

3.2 Quality Assurance

4.0 PERFORMANCE REQUIREMENTS SUMMARY (PRS) MATRIX

5.0 COMMON LEVELS OF SERVICE (SERVICE) 24

6.0 DELIVERABLES

7.0 RELATED DOCUMENTS.

7.1 Definitions and Acronyms

7.1.1 Definitions

7.1.2 Acronyms

7.3 Applicable Directives, Publications

7.3 Technical Exhibit (TE)7.4 Government-Furnished Material (GFM)/Property (GFP)/Equipment (GFE).

7.4.1 Utilities

7.5 Contractor-Furnished Material (CFM)/Property (CFP)/Equipment (CFE

7.5.1 Contractor-Furnished Material and Responsibilities

7.5.2 Contractor-Furnished Items

7.5.3. Contractor Facilities

7.6 U.S. Department of Labor (DOL) Wage Determination (WD)

1.0 Introduction. This is a non-personal services contract to provide Preventive Maintenance and Repair (PMR) of Automatic, Handicap, Grille, and Roll up Doors for U.S. Army Garrison Hawaii (USAG-HI) on the Island of Oahu, Hawaii. The Government will not exercise any supervision or control over the contract service providers. The Contractor shall perform to the standards specified in this Performance Work Statement (PWS). Contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government. The Contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary as defined in this PWS. The Contractor is responsible for providing all parts required for Preventive Maintenance Orders (PMOs) and all repair parts required for Demand Maintenance Orders (DMOs).

1.1 Background. This service contract is to provide preventive maintenance and re-pair of Automatic, Handicap, Grille and Roll up Door to facilities at various Army Installa-tions on the Island of Oahu, State of Hawaii and consists of 104 Automatic and Handi-cap doors and 1,117 Grille and Roll up doors. The population base consists of approxi-mately 50,000 military, Government civilian, and Contactor personnel, as well as 100,000 resident family members.

1.2 Objectives. The Contractor shall ensure all work accomplished in the perfor-mance of this PWS meets all applicable Federal, State, and Local Laws, Regulations, and Directives to include, but not limited to, the publications in Section 7, Related Docu-ments.

1.2.1 The Contractor shall compile historical data, prepare required reports, and submit all information as specified by the Deliverables presented in the contract. The Contrac-tor shall ensure all work in support of mission requirements tendered to the Government for acceptance conform to the measurable performance standards of quality, timeliness, and quantity specified in the PWS of this contract.

The intent is to establish work requirements that are performance-based and results-ori-ented. The Contractor shall determine the best and most cost effective ways to fulfill Pre-ventive Maintenance and Repair of Automatic, Handicap, Grille and Roll up Doors and their component needs, emphasizing innovation and commercial best practices.

1.3 Climatic Conditions. N/A

1.4 Facility Access. The Contractor shall ensure access to all fire detection and sup-pression systems in case of emergencies or for other Fire Department purposes. The Contractor shall inform the Fire Department point-of-contact (POC), prior to outages that will impact the function of the system, special problems or circumstances, which require Fire Department inspection. The Fire Department will reset alarm systems to opera-tional status.

1.5 Traffic Flow. N/A

1.6 Drainage. N/A

1.7 Restoration of Landscape Damage. N/A

1.8 Dust Suppression. N/A

1.9 Utility Location. N/A

1.10 Excavation Permits. N/A

1.11 Work Clearance. N/A

2.0 Requirements.

2.1 Description of Services. See Section 5.0 for the specific SERVICE or Functional Area (FA).

2.1.1 Non-Personal Services. The personnel rendering the services are not subject;

either by the contract’s terms or by the manner of its administration, to the supervision and control usually prevailing in relationships between the Government and its employ-ees. Non-personal service contracts are authorized by the Government in accordance with (IAW) Federal Acquisition Regulation (FAR) Subpart 37.104, under general con-tracting authority, and do not require specific statutory authorization.

2.1.2 General Information.

2.1.2.1 Transition (Phase In/Phase Out). The Contractor shall prepare and submit a transition plan within ten (10) business days after contract award. The transition plan will have a sixty (60) business day transition period that will be implemented by the Contrac-tor and shall state Contractor key personnel on board, to include IT/Network accounts and access with the appropriate Government organizations. The Contractor shall pro-vide sufficient experienced personnel during the phase-in and phase-out period to en-sure that the services are maintained at the required level of proficiency. During the phase-in, the Contractor shall observe all operations pertinent to the requirements of the PWS, to include office functions, procedures, and operations, repair/maintenance oper-ations, and any other operations as deemed necessary by the Contractor that will ena-ble Contractor personnel to become both knowledgeable in, and familiar with, their as-signed areas of responsibility. The Contractor shall commence all operations required by this PWS as of the first day of the contract period. Therefore, on the initial day of per-formance, the Contractor shall provide a work force which is fully qualified and capable of performing all work required under this contract.

2.1.2.1.1 Phase In/Phase Out for Incumbent Contractor.

If the Contractor is the incumbent Contractor, the phase out/phase in period shall be no more than thirty (30) calendar days and will primarily consist of administrative transition under the new contract number. All documents shall be updated with the new contract number and new dates and submitted for approval. All previous approvals under the old contract are invalid. The deliverable shall have a list of all documents to be updated and re-approved.

2.1.2.2 Transition (Phase-Out). Sixty (60) business days prior to contract expiration will constitute the phase-out period. The Contractor shall develop and implement a plan to affect a smooth and orderly transfer of performance responsibility to a potential succes-sor. The initial phase-out plan shall be submitted to the COR for approval no later than six (6) months after the start of the base contract year. The plan shall contain details that include but are not limited to; timelines for events, key personnel involved and inter-face with the Government and follow-on Contractor. The plan shall fully describe how the Contractor shall approach the following issues: Employee notification; Retention of key personnel; Turn-over of work-in-progress, inventories and transfer of Government furnished property; Removal of Contractor property; Data and information transfer; dele-tion of password access to Government systems, installation clearance actions includ-ing turn-in of windshield decals and controlled access cards (CAC) and any other ac-tions required to ensure continuity of operations. The plan shall also include a joint in-ventory among the incumbent, the Government, and the successor Contractor; reconcil-iation of all property accounts and requisitions, turn-in of excess property and cleanup of Contractor work areas.

The Contractor shall correct any damage to Government-Owned Property caused by employee negligence or mistake, intentional or otherwise. During the thirty (30) busi-ness day transition period immediately prior to the end of the previous contract, the Contractor shall permit the successor Contractor (and the successor Contractor's em-ployees) to observe and become familiar with any and all operations under the contract.

The Contractor shall not defer any needed repairs or maintenance for the purpose of transferring responsibility to the successor Contractor. The Contractor shall fully coop-erate with the successor Contractor and the Government so as not to interfere with their work or duties. The Contractor shall provide reasonable assistance to the Govern-ment's contract solicitation process such as verifying workload data and other factual in-formation to be included in a new solicitation and providing access to the workplace for site visit(s) of prospective offerors.

2.1.3 Place of Performance and Hours of Operation.

2.1.3.1 Place of Performance. The work to be performed under this contract will be performed at the locations listed in Technical Exhibits (TE) 1, 2, and 3.

2.1.3.2 Hours of Operation. The Government's regular (normal) hours are from 0700 – 1600 hours, excluding Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. The Contractor shall maintain an adequate workforce for the uninter-rupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. The contractor is expected to be available during core hours. Emergency repairs shall be performed 24 hours a day, seven (7) days a week, including federal holidays.

2.1.4 Federal Holidays. The Contractor’s performance shall not be required on the Federal public holidays listed below, unless there is a requirement to respond to a Prior-ity 1, Emergency. Holidays occurring on weekends will be observed as directed by the Federal calendar (5 United States Code (U.S.C) § 6103, Government Organization and Employees, Holidays).

New Year’s Day 1st day of January Martin Luther King Jr.'s Birthday 3rd Monday of January Presidents Day 3rd Monday of February Memorial Day Last Monday of May Juneteenth 19th day of June Independence Day 4th day of July Labor Day 1st Monday of September Columbus Day 2nd Monday of October Veterans Day 11th day of November Thanksgiving Day 4th Thursday of November

Christmas Day 25th day of December

NOTE: When a holiday falls on a Sunday, the following Monday will be observed as a holiday, and, when a holiday falls on a Friday or Saturday, the preceding Thursday is observed as a holiday by U.S. Government Agencies. Federal holidays also include any Presidential or Congressionally designated days off other than the holidays listed above.

2.1.4.1 The Contractor shall provide personnel support within (2) hours of notification outside the normal hours of operation as required, including holidays, to support the Di-rectorate of Public Works (DPW) mission. Prior to performance of services outside the locally established hours of operation, the Contractor shall request and obtain, in writ-ing, approval from the KO. The Project Manager shall be available after normal hours to serve as the central point of contact for Contractor operations. Contractor personnel shall not be scheduled for overtime work.

2.1.4.2 Installation Closures.

When an unforeseen Installation closure occurs on a regularly scheduled day of work, the Contractor shall reschedule the work to be performed the next business day follow-ing the closure unless the following day is a Saturday, Sunday, a recognized Federal Holiday, and when routine work is not scheduled for that day.

2.1.4.3 Inclement Weather Delay. If the Contractor determines unsafe weather condi-tions for continued operations, then the Contractor shall notify the KO if inclement weather suspends operations within (2) hours. The Contractor shall resume operations with KO/COR approval.

2.1.4.4 Curtailment of Operations. When operations are curtailed due to manmade or natural conditions on a working day, it may be necessary for the KO/COR to interrupt that day’s work under this contract. The Contractor shall reschedule the work on any day acceptable to the Government. If the KO agrees, the Contractor may continue the work as scheduled. The KO will provide verbal announcements of immediate curtail-ment of operations to the Contractor.

2.1.4.5 Days of No Scheduled Activities (DONSA). The Installation has historically granted Military personnel (Enlisted and Officers) DONSA, for example, the Friday after Thanksgiving, in addition to the listed Federal Holidays above.

• DONSA are not considered a day of excused absence for the Government civil-ian work force or Contractor employees.

• If a DONSA affects scheduled contract work or access to facilities, the work in af-fected facilities may be rescheduled to compensate for the DONSA.

• However, announced DONSA or exodus of Military personnel may provide the Contractor with an opportunity for unrestricted access to facilities and areas or uninterrupted performance of work (i.e., training facility and area maintenance and supply inventories).

The Contractor shall vary work schedules to take full advantage of such opportunities by planning maintenance that is better accomplished when personnel are not using facili-ties during those times.

2.1.5 Travel/Temporary Duty. N/A

2.1.6 Emergency Services.

2.1.6.1 Emergency Medical Treatment. The Contractor or their employees shall imme-diately notify their supervisor of any accident requiring emergency medical treatment.

The Contractor shall notify the KO or COR/ACOR immediately, not later than (NLT) two

(2) hours of the incident. The Contractor shall be responsible for the emergency medical treatment services for Contractor personnel. However, the Government will provide, on an emergency basis, medical services for injuries incurred while an employee is per-forming under the contract. The Contractor shall reimburse the Government for emer-gency medical services provided, upon receipt of invoice from the medical facility. Reim-bursement shall be made to the United States (US) Government.

2.1.6.2 Accident Reporting. The Contractor shall comply with Operational Safety and Health Administration (OSHA) for record keeping and reporting of all accidents resulting in death, injury, occupational disease, or adverse environmental impact. A completed typed original plus one (1) copy of ENG FORM 3394 United States Army Corps of Engi-neers Accident Investigation Report shall be delivered to the KO within five (5) calendar days of occurrence, whenever an accident involving personal injury or government owned property occurs.

2.1.7 Contract Administration and Management.

2.1.7.1 Post Award Conference/Performance Evaluation Meetings. The Contractor shall attend the post award conference convened by the contracting activity or contract administration office IAW FAR Subpart 42.5, Post-award Orientation. The KO and COR/ACOR will meet quarterly with the Contractor to review the Contractor's perfor-mance. Written minutes of meetings will be recorded by the Government/Contractor and signed by both the Project Manager and the KO. The written minutes will be distributed within five (5) calendar days after the meeting. If the Contractor does not concur with any portion of the minutes, recorded by the Government, the non-concurrence shall be provided in writing to the KO within two (2) calendar days following receipt of the minutes.

2.1.7.2 Notwithstanding the Contractor’s responsibility for total management during the performance of this contract, the administration of the contract requires maximum coor-dination and cooperation between the Government and the Contractor.

2.1.7.3 The following provides the roles and their respective authority during the perfor-mance of the contract:

2.1.7.3.1 Contracting Officer (KO). The KO is the only person authorized to direct changes in any of the requirements under this contract, and, notwithstanding any provi-sions contained elsewhere in this contract, said authority remains solely with the KO. In the event the Contractor makes any change at the direction of any person other than the KO, the change shall be considered to have been made without authority and solely at the risk of the Contractor. All contract administration will be affected by the KO. Com-munications pertaining to contractual administrative matters shall be addressed to the KO. No changes in or deviation from the terms and conditions shall be affected, without a written modification to the contract, executed by the KO authorizing such changes.

The KO will approve all submittals and plans required in this PWS.

2.1.7.3.2 Contracting Officer’s Representative (COR). The KO will appoint a COR dur-ing the performance of this contract. Additional Government personnel may be as-signed to assist in contract oversight IAW AR 70-13, Management and Oversight of Ser-vice Acquisitions. Other surveillance personnel may be designated as COR or Alternate Contracting Officer’s Representative (ACOR), and shall be trained and appointed IAW DoDI 5000.72, DoD Standard for Contracting Officer’s Representative (COR) Certifica-tion and DFARS 201.602-2. The Alternate Contracting Officer Representative (ACOR) will serve as on-site representatives of the COR in performance of actual contract sur-veillance, if they meet all COR training, experience requirements, and are appointed by the KO as an ACOR. The COR/ACOR will provide assistance in identification and reso-lution of problems, conflicts in priority, subtask requirement definitions, and other opera-tions type problems. The COR/ACOR will perform IAW the responsibilities and duties identified in the appointment letter.

2.1.7.3.2.1 COR Authority. A letter of designation will be issued to the COR/ACOR by the KO. A copy of the letter will be sent to the Contractor. The letter of designation states the responsibilities and limitations of the COR/ACOR, especially with regard to changes in cost, price estimates, or changes in delivery dates. The COR/ACOR is not authorized to change any of the terms and conditions with regard to cost, quantity, or schedule of the resulting order.

2.1.7.3.3. The Contractor shall not in any way represent the United States (U.S.) Gov-ernment, or that it has the authority to contract or procure supplies for the account of the United States of America (USA).

2.1.8 COR/ACOR Functions. The COR/ACOR monitors all technical aspects of the contract and assists in contract administration. The COR/ACOR is authorized to perform the following functions: assure the Contractor performs the technical requirements of the contract; perform inspections necessary in connection with contract performance;

maintain written and oral communications with the Contractor concerning technical as-pects of the contract; issue written interpretations of technical requirements; monitor, document, and report Contractor's performance and notify both the KO and Contractor of any deficiencies; coordinate availability of Government-Furnished Property, and coor-dinate site entry of Contractor personnel.

2.1.9 Quality Control (QC). Quality Control is the responsibility of the Contractor. The Contractor shall provide a Quality Control Plan (QCP) five (5) business days before con-tract start. The Contractor shall provide and maintain a QCP that is acceptable to the KO. Changes to the Contractor’s QCP shall be submitted to the KO for review and ap-proval within five (5) business days prior to implementation.

2.1.10 Subcontract Management. N/A

2.1.11 Contractor Employees.

2.1.11.1 Key Personnel.

2.1.11.1.1 Project Manager (PM). The Contractor shall provide a PM who is responsible for the performance of the work. The PM shall have full authority to act for the Contrac-tor on all contract matters relating to daily operation of the contract. The PM shall have a baccalaureate degree from an accredited College or University and/or five (5) years of experience in base support management or a contract similar in scope and breadth to this solicitation. The name of the PM shall be provided by the Contractor to the KO. In the circumstances when the PM is not available, the Contractor shall designate an alter-nate who can perform the same duties during the absence of the Project Manager. The name of this person and an alternate who shall act for the Contractor when the manager is absent shall be designated in writing to the contracting officer at the start of the con-tract. The PM or alternate shall be available 24/7/365 including Federal holidays. The PM or alternate shall be available 24/7/365 including Federal holidays. The PM shall be available between 0700 - 1600 hours, Monday through Friday except Federal holidays or when the Government facility is closed for administrative reasons. The PM and any individuals designated as key personnel shall be able to understand, speak, read, and write the English language.

2.1.11.1.2 GFEBS PM Coordinator Lead. N/A

2.1.11.1.3 GFEBS Certification. N/A

2.1.11.1.4 Common Access Card (CAC). N/A

2.1.11.1.5 U.S. Residency. All Contractor employees shall be legal U.S. residents.

The Contractor shall immediately remove any employee that is not a legal U.S. resident.

The Contractor personnel shall be able to communicate clearly in the English language.

2.1.11.1.6 Qualification Standards. The Contractor shall inspect, repair, and maintain systems and components associated with facilities listed in real property records as re-quired throughout this contract utilizing properly trained, skilled, and qualified employ-ees or Sub-contractor personnel.

2.1.11.1.7 Contractor Identification. The Contractor shall ensure all personnel be iden-tified as a Contractor to distinguish themselves (e.g., badge, company logo, or uniform) from Government employees. The Contractor shall ensure all correspondence and re-ports produced are marked as Contractor products or that Contractor participation is disclosed.

2.1.11.1.8 Standards of Conduct. Contractor personnel’s conduct shall not reflect dis-credit upon the Government. The Contractor shall ensure all personnel present a pro-fessional appearance while working on the Government Installation. The Contractor’s employees shall observe and comply with all local policies and procedures concerning fire, safety, environmental protection, sanitation, security, and possession of firearms or other lethal or illegal weapons or substance. The Contractor shall ensure all Contractor employees, providing services under this contract, conduct themselves and perform ser-vices in a professional, safe, and responsible manner. The Contractor shall remove, from the job site, any employee for reasons of misconduct or security. The Contractor shall ensure employee conduct complies with 41 USC 423, Procurement Integrity. The Contractor shall also ensure that no Contractor employees conduct political related ac-tivities or events on the Installation. The removal of such a person shall not relieve the Contractor of the requirement to provide personnel to perform adequate and timely ser-vice.

2.1.11.1.9 Contractor Hiring Restrictions. The Contractor shall not hire or sub-contract with off duty or former Government employees whose employment would result in a conflict with Joint Ethics Regulation (JER) DoD 5500.07-R.

2.1.12 Business Relations. The Contractor shall successfully integrate and coordinate all activity needed to execute the requirement of this PWS. The Contractor shall man-age the timeliness, completeness, and quality of problem identification to a degree ac-ceptable to the Government. The Contractor shall provide to the COR/ACOR corrective action plans, timely identification of issues, and effective management of Subcontrac-tors within (10) days or at a mutually agreed upon date. The Contractor shall ensure customer satisfaction and professional and ethical behavior of all Contractor personnel.

2.1.13 Manual Operations. N/A

2.2 Work Management. Applicable only for SERVICE 411, 414, and 420.

2.2.1 Coordination. The Contractor shall schedule and coordinate with the COR/ACOR to minimize disruptions to the facility mission. All correspondence shall be submitted within the established suspense dates. All extensions, releases, or other relief of suspense requirements shall be obtained from the originating office by the Contractor.

2.2.2 General Fund Enterprise Business System (GFEBS): N/A

2.2.3 Demand Maintenance Orders (DMOs). N/A

2.2.3.1 DMO Desk. N/A

2.2.3.2 DMO Call Receipt and Entry. N/A

2.2.3.3 GFEBS and/or ArMA Case Number. N/A

2.2.3.4 Completed Work. The Contractor, certifying the work was satisfactorily per-formed, shall sign completed work authorizations.

2.2.4 Preventive Maintenance Orders (PMOs). N/A

2.2.4.1 PMO Program. N/A

2.2.4.2 PMO Schedules. N/A

2.2.4.3 Approved PM Schedule. The Contractor shall strictly adhere to the scheduled PM dates to facilitate verification of work by the COR/ACOR. If the Contractor finds it necessary to reschedule a PM, a written request shall be made to the COR/ACOR de-tailing the reasons for the proposed change at least five (5) working days prior to the originally scheduled PM date. No scheduled PM dates shall be changed without the prior written approval of the COR/ACOR.

2.2.4.4 PMO Stickers/Log. N/A

2.2.4.5 Warranty Program. N/A

2.2.4.6 Operation and Maintenance (O&M) Manual Digital Library. N/A

2.2.5 Operations Work Orders (OWOs). N/A

2.2.6 Project Work Orders (PWOs).

2.2.7 Warranty Program. N/A

2.2.7.1 Warranty Enforcement Manager. N/A

2.2.7.2 Warranty Management. N/A

2.2.7.3 Routing of Warranty DMOs. N/A

2.2.7.4 Warranty Records. The Contractor shall comply with standard Army execu-tion and warranty claim action reporting programs as defined in AR 700-139.

2.2.7.5 Exceptions. The existence of a warranty does not alleviate the Contractor of his responsibility to perform work needed to prevent potential damage to personnel and property or to prevent unnecessary shutdown of facilities and functions.

2.2.7.6 Technical Document Library Operation. N/A

2.3 As-Builts and Geospatial Information System (GIS). N/A

2.4 Historic Property or Archaeological Site. N/A

2.4.1 Repair and Replacement. N/A

2.4.2 Salvage. The Government retains all salvage rights to replaced property of value.

The Government will determine the value of the property. Items of no value shall be dis-posed of at the Contractor's expense. For items of value, and for all Government equip-ment regardless of value, the Contractor shall prepare DD Form 1348-1 for property dis-posal.

2.5 Special Requirements.

2.5.1 Security.

2.5.1.1 Access and General Protection/Security Policy and Procedures. The Contrac-tor and all associated Subcontractors’ employees shall comply with applicable Installa-tion, facility, and local security policies and procedures. The Contractor workforce shall comply with all personal identity verification (PIV) requirements as directed by Depart-ment of Defense (DoD), Headquarters Department of the Army (HQDA), and local pol-icy. The COR/ACOR will request changes in Contractor security matters or processes if the Force Protection Condition (FPCON) at any individual facility or Installation changes.

2.5.1.2 Motor Vehicle Operators. Contractor’s personnel, whose tasks require opera-tion of any vehicles, shall possess a valid driver’s license, certificates, and permits appli-cable for the type and class of vehicle being operated.

2.5.1.3 Contractor Vehicle Registration. Currently there is no requirement to register Contractor owned vehicles with the Provost Marshal or DES. However, all vehicles must be registered IAW current state requirements. In addition, all vehicles must be regis-tered IAW current state requirements. In addition, the Contractor shall maintain a list of all Contractor-owned or operated vehicles and trailers operating on the Installation at all times. The list may be used in case of emergency and/or another contingency. Evi-dence of vehicle ownership and vehicle liability insurance must be presented upon re-quest.

2.5.1.3.1 Contractor and Vendor Access. All privately-owned vehicles or motorcycles or Contractor or vendor-furnished vehicles and equipment must enter the Installation through the designated secure access control points (ACP). Under the present Installa-tion FPCON, vehicle and equipment operators and passengers must possess identifica-tion documents as required by DES to access the Installation. Vehicle and equipment operators must also possess and be ready to show a valid state and/or commercial driv-er's license, current vehicle registration, and proof of state required minimum liability in-surance. As determined by the Installation FPCON, an elevated FPCON may require additional security screening and/or limited Installation access. All vehicles must be registered IAW current state requirements in which they are registered.

2.5.1.3.2 All Contractor personnel, not possessing a Common Access Card (CAC), re-questing access to Schofield Barracks will enter through the designated Visitor Control Center (VCC). All Contractor personnel will be required to present a United States Na-tional or State issued identification that is capable of being scanned for valid entry. Con-tractor personnel will receive a visitor’s badge at the VCC with the length of access al-lowed. The maximum access length for visitor badging is one year. Once issued a valid visitor’s badge Contractor personnel may enter any Manned Access Control Point/Gate.

All Contractor personnel and their vehicles, equipment, and packages are subject to in-spection or examination (search) at entry/exit of all Army installations.

2.5.1.3.3 ACCESS TO ARMY INSTALLATIONS – PERSONNEL AND VEHICLES.

The Government recognizes the important roles companies like you play in our day-to-day operations. That is why USAG-Hawaii is enhancing the current access control solu-tion called the Automated Installation Entry (AIE) Program. This program supports the security requirements while offering a streamlined access procedure for vendors, con-tractors, sub-contractors, suppliers and service providers. This program is available to new and existing personnel who require access to USAG-Hawaii and are not authorized to receive a Department of Defense CAC and desire a streamlined entry into the instal-lation. Sponsorship and participation at each USAG-Hawaii location (e.g., Schofield Barracks, Wheeler Army Airfield, Fort Shafter, Tripler Army Medical Center, Pililaau Army Recreation Center and Pohakuloa Training Area) is required.

AIE Credential holders may access the installation through any of the USAG-Hawaii Gates that size allows and will only be subject to random inspections.

Companies that choose not to participate in the AIE Program will have limited access through the Schofield Barracks Lyman gate, Fort Shafter’s Buckner Gate and Tripler Army Medical Center Main Gate. All employees will be required to go through the in-spection area and will be subject to the standard access control procedures, security screenings, and/or vehicle inspections.

*Access control changes can occur at any time due to security requirements

Companies that service USAG-Hawaii facilities may initiate enrollment in the AIE Pro-gram by contacting the Contracting Officer’s Representative (COR).

If you have questions regarding the AIE Program at USAG-Hawaii, please contact Se-curity Branch Operations, at 808-656-0232.

• AIE Program Enrollment Process for Background Check and Process to obtain AIE

Badge

Enroll your company by contacting the COR who will be the Sponsor. The COR will provide the excel spreadsheet for the list of contractor employee information. The fol-lowing information is required from the contractor: last name, first name, date of birth, status, social security number, company name, and contract number. The COR will complete the Sponsor information and provide the list to the Directorate of Emergency Services (DES) Access Control Division. The DES will conduct the background check to vet personnel prior to arrival to pick up their AIE Badge, and will ensure a more effi-cient process while saving time.

The AIE Program performs background screening and credentialing.

DES will contact the COR (Sponsor) once the background checks have been validated to schedule a time for the contractor employees to go to one of the registration locations and complete the process to obtain the AIE Badge.

Contractor employees should bring an acceptable form of identification (see List A and List B) to the appointment. Upon arrival, a photo will be taken to complete the process.

Employees will be issued their AIE Badge, which they will use for access to the installa-tion.

Forms of Acceptable Identification for picking up your credential:

List A - One (1) needed U.S. Passport (unexpired) Permanent Resident Card or Alien Registration Receipt Card (Form I-551) Unexpired foreign passport, with I-551 stamp or attached Form I-94 indicating unexpired employment authorization Unexpired Employment Authorization Document that contains a photograph (Form I- 766, I-688, I688A, I-688B) List B – Two (2) needed Driver’s license or ID card issued by a state ID Card issued by federal, state or local government agencies or entities School ID card with a photograph Voter’s registration card U.S. Military card or draft record Military Dependent’s ID card U.S. Coast Guard Merchant Mariner Card Native American tribal document Driver’s license issued by a Canadian government authority U.S. Social Security card issued by the Social Security Administration Certification of Birth Abroad issued by the Department of State (Form FS-545 or Form DS-1350) Original or certified copy of a birth certificate issued by a state, county, municipal au-thority or outlying possession of the United States bearing an official seal U.S. Citizen ID Card (Form I-197) ID Card for use of Resident Citizen in the United States (Form I-179) Unexpired employment authorization document issued by DHS (other than those listed under List A)

2.5.1.4 Physical Security. N/A

2.5.1.5 Secure Area Access. N/A

2.5.1.6 Employee Terminations. When an employee is terminated from employment on the contract for any reason, the Contractor shall have an out-processing checklist that identifies the Government issued CAC card and Installation Access Badge/Pass has been turned in to the COR and property items accounted for and back in proper cus-tody. A signature shall be required on the checklist from the appropriate person ac-knowledging receipt of the items. Checklists shall be retained for the duration of the contract.

2.5.1.7 Departing Employees. The Contractor shall ensure Contractor employees re-turn security photographic identification cards, permits, CAC, GFP, keys, photo passes, range passes, sensor access (slide) cards and that access to the LAN email has been canceled. All out-processing Contractor employee CACs must be returned to the COR no later than close of business on the last workday. A formal termination or departing memo must be submitted to the COR and security office with the requested items stat-ing they have been collected.

2.5.1.8 Key Control. N/A

2.5.2 Security Training.

2.5.2.1 iWATCH Training. The Contractor shall brief the local iWATCH program (train-ing standards provided by the RA’s Anti-Terrorism Officer (ATO)) to all of the Contrac-tor’s employees and associated Subcontractors. This training is used to inform employ-ees of the types of behavior to watch for and instruct employees to report suspicious ac-tivity to the COR/ACOR. The Contractor shall complete the training within thirty (30) calendar days of contract award and within five (5) calendar days of new employees commencing performance with the results reported to the COR/ACOR NLT thirty (30) calendar days after contract award.

2.5.2.2 Anti-Terrorism (AT) Level 1 Awareness Training. All Contractor employees, to include Subcontractor employees, requiring access to military Installations, facilities and controlled access areas shall complete AT Level I awareness training within thirty (30) calendar days of contract start date and within five (5) calendar days of new employees commencing performance and send to the COR via both electronic and paper copy.

The Contractor shall complete the training within thirty (30) calendar days of contract award AT level I awareness training is available at the following website:

http://jko.jten.mil.

2.5.2.3 Operational Security (OPSEC) Awareness Training. IAW AR 530-1, Operations Security, Contractor employees shall complete Level I OPSEC Awareness training within thirty (30) calendar days of contract award and send to the COR via both elec-tronic and paper copies. All Contractor personnel shall complete Level I OPSEC Aware-ness training annually. Level I OPSEC training is available at the following website:

https://securityawareness.usalearning.gov/opsec/index.html.

2.5.2.3.1 All Contractor employees must complete the DoD Cybersecurity Awareness Training before issuance of network access and annually thereafter. N/A

2.5.3 Safety. The Contractor shall safeguard and maintain all Government and Con-tractor property, as well as provide for the safety and well-being of personnel employed under this contract. The Contractor shall comply with AR 385-10, The Army Safety Pro-gram. All Contractor employees shall wear a reflective vest or suitable substitute while working during darkness hours. Contractor shall be responsible for any injury to any Contractor’s representative, or others, as well as for any damage to any personal or public property that occurs during the performance of this contract that is caused by the Contractor’s fault or negligence.

http://jko.jten.mil/ http://cdse.edu/catalog/elearning/GS130.html

2.5.3.1 Safety Plan. The Contractor shall develop and implement a safety program for its employees. The Contractor shall submit the Safety Plan to the KO for review and ac-ceptance within ten (10) days of commencement of work. Revisions shall be submitted five (5) calendar days prior to the effective date of change.

2.5.3.2 Occupational Safety and Health Administration (OSHA). The Contractor shall comply with the OSHA standards. The Contractor shall comply with all applicable Fed-eral, State, and Local Laws, Regulations, and Directives. If the Contractor fails or re-fuses to comply promptly with safety requirements, the Government may issue an order stopping all or part of the work until satisfactory corrective action has been taken. No part of the time lost due to any such order shall be made the subject of claim for exten-sion of time or for excess costs or damages to/by the Contractor. The Contractor shall be responsible for enforcement of all safety requirements by the Contractor and his Subcontractors/teaming partners and/or joint venture partners.

2.5.3.3 Hot Work Permit.

A Hot Work Permit is required any time heat producing devices are used and shall be issued by the Fire Department prior to ANY work being started.

• Example, welding, grinding, cutting, brazing, etc.

• Hot Work Permits will be closed by the Fire Department, after hot-work is completed, and before personnel responsible for the work clears the job site.

2.5.4 Training, Physical Requirements, or other Expertise Required.

2.5.4.1 Certification and Licensure. The Contractor shall ensure all Contractor’s em-ployees and associated Subcontractors are certified or licensed in the specific areas re-quired by the State of Hawaii. The Contractor shall ensure employees are certified or licensed in the appropriate Environmental Protection Agency (EPA) areas required.

The Contractor shall ensure all required documentation of certification or licensure for Contractor personnel are filed with the COR/ACOR within twenty-four (24) hours prior to employees commencing performance.

2.5.5 Environmental Requirements.

2.5.5.1 Green Procurement. Section 6002 of the Resource Conservation and Recovery Act of 1976 (RCRA) requires the use of recycled and recovered products identified in the EPA’s Comprehensive Procurement Guidelines.

2.5.5.2 The Contractor shall use these recycled or recovered products unless they cannot be procured within a reasonable period of time not to exceed seven (7) calendar days; at prices not to exceed five (5) percent of prevailing rates; or the product(s) does not meet technical or performance standards. EPA Guidelines are the minimum re-quirement. The Contractor shall use materials and products commonly used in industry.

The Contractor shall maintain records and submit an annual report to the COR/ACOR, along with the annual certification required by FAR 52.223-9 (Certification and Estimate of Percentage of Recovered Material Content for EPA Designated Items), upon comple-tion of the base year and each option year.

2.5.5.3 Environmental Compliance. The Contractor shall comply with all Federal, State, Local, and Installation Environmental Laws, Rules, Plans, and Policies. The Contractor shall use and store all materials, chemicals, and equipment used in the performance of services on the Installation IAW with Industry Standards, Local, State and Federal Laws. The Contractor shall be financially responsible for all fines and associated costs for hazardous waste management, transportation, and disposal of waste due to the Contractor's non-compliance. The Contractor shall submit Safety Data Sheets (SDS) for approval on all materials, five (5) days before delivery of the material, to the COR/ACOR. The Contractor shall provide upon request from the COR/ACOR all re-quired data to meet environmental-mandated reporting requirements (e.g., air emission data, hazardous material storage/usage, herbicide/pesticide usage, solid/hazardous waste generation). The Contractor shall provide data to meet reporting deadlines and during compliance inspections upon request from the COR/ACOR.

2.5.5.4 Spill Plan. N/A

2.5.6 Contingency Plans. N/A

2.5.6.1 General. N/A

2.5.6.2 Mobilization Contingency Plan. N/A

2.5.6.3 Disaster Contingency Plan. This plan shall establish procedures, identify per-sonnel, document essential PWS disaster services and identify the means of maintain-ing essential PWS services during disasters. Disaster means natural disaster (e.g., earthquake, major storm, flash flood, or hurricane), utility outage, terrorist attack or other special circumstances identified by the Government. The Contractor shall submit a Dis-aster Contingency Plan within thirty (30) days of contract award.

2.5.6.4 Labor Dispute Contingency Plan. This plan shall establish procedures and identify responsible personnel to provide the services below, with no interruption in the event of a labor dispute:

a. Identify and address critical Preventive Maintenance and inspection tasks,

b. Maintain electrical emergency generators, and

c. Process and execute emergency and urgent service and work orders.

The plan shall establish procedures and time frame to secure replacement personnel in the event of a strike; and shall also record the Contractor’s experience with and estab-lish Contractor procedures for collective bargaining. The Contractor shall submit a Labor Contingency Plan NLT contract start date.

2.5.6.5 Plan Updates. The Contractor shall update these plans as changes occur and shall submit a copy of the proposed plan to the KO for approval at least thirty (30) days prior to the proposed effective date of the updated plan.

3.0 Performance Requirements and Standards.

3.1 Performance Task Requirements, Standards and Acceptable Quality Levels (AQLs).

3.2 Quality Assurance (QA). The Government will evaluate the Contractor’s perfor-mance under the contract IAW the Government’s Quality Assurance Surveillance Plan (QASP). QASPs are considered to be "living documents," dynamic, adaptable, and sub-ject to modification based on Contractor performance surveillance results. The QASP is not part of the PWS and will not be issued with the solicitation. The QASP focuses on the procedures and processes the Government will implement to assure the Contractor is performing IAW the performance standards within the PWS. The Government plan defines the criteria of how the Contractor’s performance will be evaluated, the frequency of surveillance, and the items to be inspected. Although the Government will develop a QASP, Government surveillance of Contractor performance is not limited to the QASP, or the performance objectives, outlined in the Performance Requirements Summary (PRS). The Government retains the right to evaluate all services required by the con-tract. The Government will perform inspections and tests in a manner that will not un-duly delay the work. If any of the services performed do not conform to contract require-ments, the Contractor shall perform the services again at no additional cost to the Gov-ernment.

3.3 Quality Control Plan (QCP). Quality control is the responsibility of the Contractor.

The Contractor shall develop, implement, and maintain an effective quality control pro-gram which shall be documented in a QCP to ensure services are performed IAW this PWS. The Contractor shall develop and implement procedures to identify and prevent the recurrence of defective services. The Contractor’s QCP is the means by which they assure themselves that the work conforms to contract requirements. The basic principle of the plan is that the Contractor is responsible for quality control. The QCP shall be constructed in such a manner that each SERVICE can be extracted and used for that function only and not contain extraneous information. The Contractor's QCP shall in-clude a separate section, which addresses the Contractor's method of managing quality of work. The QCP shall include a description of the inspection system to address ser-vices listed in this PWS, and a description of the methods to be used for identifying and preventing defects in the quality of services performed. The plan shall include a descrip-tion of the Contractor’s inspection system to include specifics as to areas to be in-spected on a scheduled and unscheduled basis, frequency of inspections, and the title and organizational placement of the Contractor’s inspectors. No lead person or first line supervisor shall be considered a Quality Control Inspector. The Contractor shall de-velop, maintain, and submit a QCP to the KO for acceptance within thirty (30) calendar days after the contract is awarded. The Contractor shall submit any proposed changes in the QCP to the KO for written approval five (5) working days prior to implementation.

3.4 Quality Control Files. The Contractor shall maintain files of all inspections or tests conducted by the Contractor, to include any corrective actions taken. These files shall be subject to Government review at the COR’s discretion during the contract term, to in-clude any extensions of contract term. The Quality Control Files will be the property of the Government and shall be turned over to the Government upon completion or termi-nation of the contract.

3.5 Customer Feedback Program. The Contractor shall establish and operate a cus-tomer feedback program as part of the QCP. Performance Requirements Summary (PRS) Matrix.

4.0 Performance Requirements Summary (PRS) Matrix.

Required Ser-vices/ Perfor-mance Object

PWS Para-graph Number

Performance Standard Maximum Allowable Degree of Deviation from Requirement (AQL Level)

Deduct Sched-ule/Incentive

Preventive Maintenance Schedule for Au-tomatic Handi-cap, Grille and Roll up Doors listed in TE 1, 2, & 3

Annex H 2.6.5

STD: Preventive Mainte-nance IAW manufactur-ers recommendations.

Grille and Roll up Doors (Semi-Annually) 2x per year; Automatic Doors (Monthly) 12x a year and Handicap (Quarterly) 4x per year

AQL- 90% Non-conforming services will result in Non-Conform-ing Reports is-sued and a poten-tial negative CPARS narrative.

Preventive Maintenance PM Schedule

Annex H 2.6.6

STD: Provide COR with PM Schedule NLT 5 working days prior to the beginning of each month.

AQL- 90% Non-conforming in Non-Conform-ing Reports is-sued and a poten-tial negative CPARS narrative.

Preventive Maintenance PM Report.

Annex H 2.6.7

STD: Submit PM Report to the COR within five

(5) working days of com-pletion of scheduled pre-ventive maintenance.

AQL: 90%

Non-conforming in Non-Conform-ing Reports is-sued and a poten-tial negative CPARS narrative.

Emergency Test, Tear-down and Evaluation.

(Emergency As-sessment)

Annex H 2.6.8

STD: The Contractor shall respond to service call within two (2) hours of notification during and/or after normal duty hours.

AQL: 90% Non-conforming in Non-Conform-ing Reports is-sued and a poten-tial negative CPARS narrative.

Number

Performance Standard Maximum Allowable Degree of Deviation from Requirement (AQL Level)

Deduct Sched-ule/Incentive

Emergency Re-pair Assessment

Annex H 2.6.9

STD: The Contractor shall provide an emer-gency repair assess-ment within 24 hours.

Assessments shall in-clude description of what is…