PWS DRAFT PRESOL.pdf

PERFORMANCE WORK STATEMENT U.S. NAVAL AIR STATION SIGONELLA

NAVCOMTELSTA SICILY

BASE COMMUNICATIONS OFFICE

TELECOMMUNICATIONS SERVICES

1.0 INTRODUCTION

1.1. NCTS Sigonella Mission

Naval Computer and Telecommunications Station (NCTS) Sicily provides mission-critical communications support to U.S., NATO, and coalition forces operating in the U.S. Africa Command (AFRICOM), U.S. Central Command (CENTCOM), and U.S. European Command (EUCOM) areas of responsibility. Commander, Navy Region Europe (COMNAVREGEUR), SIXTHFLEET operating forces, Commander, U.S. Naval Air Station (NAS) Sigonella, Italy, its tenant commands and prescribed Department of Defense customers throughout the European Area of RespoThey are nsibility (AOR) and others as directed.

1.2. Overview

This Performance Work Statement (PWS) specifies the requirement to provide local exchange access services, analog/digital/VoIP(SIP) access transport services, and an inter/intra-Local Access Transport Area (LATA) interconnect functions. These services shall be limited to official Government services and shall not include any unofficial services such as residential or business services for non-Government entities or contractors.

The contractor is responsible to obtain all necessary licenses, government authorizations, professional certifications and insurance to include personnel and vehicles to carry out the requirements of this PWS.

1.3. Place and Ordering Period Dates

1.3.1. The contractor shall provide all transmission facilities, equipment, materials, maintenance, test equipment, and design needed to perform and provide local access and transport services to designated demarcation point and destinations specified in Appendix 1. The contractor shall perform their services duties stated in this PWS at the Government facility and sites.

1.3.2.

Ordering Period Ordering Period Dates Base Year 30 August 2026 – 29 August 2027 Year One 30 August 2027 – 29 August 2028 Year Two 30 August 2028 – 29 August 2029 Year Three 30 August 2029 – 29 August 2030 Year Four 30 August 2030 – 29 August 2031 Option per 52.217-8 30 August 2031 – 29 February 2032 Total

1.4 Alternate Place of Performance – Contingency Only

As directed by the Contracting Officer Representative (COR), The contractor shall continue performance in emergency or mission essential conditions. Contractor employees may be required to work at home, another approved activity within the local travel area or at The contractor's facility in cases of unforeseen conditions or contingencies (e.g., pandemic conditions, Base exercises, etc.). COR approval is required. To the extent possible, The contractor shall use best efforts to provide the same level of support in contingency situations, as stated in the PWS. The contractor shall account for the whereabouts of their personnel should this information be requested by the COR.

2.0 SCOPE/TECHNICAL REQUIREMENTS

2.1. General.

This Performance Work Statement defines contractor’s efforts that are required to provide Management network services for the design, engineering, operation, monitoring, maintenance, and project management for the necessary multiplexing compatible and integrated fiber/copper multiplexing equipment with all different and most common type of bandwidth transport cuts, labor, parts/materials, test equipment, tools, supervision, and all other components necessary to operate and maintain four PTT (Post Telephone and Telegraph) or Public Switched Telephone Network (PSTN) trunks (or their technical evolution, i.e. SIP VoIP Trunks, or equivalent services) connected to the existing Private Automatic Branch Exchange PABX’s at NAS II buildings 435/465 and NAS I building 320.

The contractor shall port and maintain existing (20,000) DID (Direct Inward Dialing) numbers.

The existing platform (PTT) is the medium on which land line outgoing traffic is currently generated.

The contractor shall provide a detailed traffic list, broken down by DID number, in electronic format for traffic costs tracking and assignment to individual cost centers within Sigonella, and for cross-checking and validations of the invoices before submitting them to the WAWF system. Procedures shall be defined with the Sigonella BCO and shall be consistent with already established procedures for billing, invoices verification and other services of a similar nature. Correction of error on invoices shall happen on the basis of written communications between BCO administration and service provider administrative branch for billing and invoicing. The Contracting Officer’s Representative (COR) is responsible for monitoring and accepting all services identified in this PWS and into the Appendix 1.

Appendix 1 identifies current and future services required, including characteristics, quantities and locations.

In the event of technology platform evolution from PTT to a new platform (i.e. SIP VoIP Trunks, or equivalent services …), The contractor shall ensure that the change is executed without any service disruption to the government. The contractor shall also take all necessary measures to avoid any impact on the existing technology, providing all labor, parts/materials, test equipment, tools, supervision, and all other components necessary to operate and integrate it with the existing or the evolution of the Telephone switching environment (i.e. VoIP to TDM or VoIP to VoIP as directed by the Contracting Officer’s Representative (COR)).

The contractor shall coordinate with the Contracting Officer’s Representative (COR) before installing, removing or changing equipment.

The Government shall provide rack space and electrical power (48V DC / 220V AC at 50Hz) for the installation of The contractor’s transmission equipment. If additional rack space is required to support future Government requirements, The contractor shall coordinate with the COR to determine if space is available.

The contractor’s equipment shall be upgradeable or expandable to support changes in service requirements. To meet expansion requirements, the contractor’s equipment shall be modularly expandable or reducible to permit growth or to migrate to higher or lower order services without requiring forklift upgrades.

2.2. Specific Requirements

Quantities with additional specifications for specific requirements are identified in the attached ELIN spreadsheet.

The contractor shall provide the network and infrastructure that is maintained to sustain current and future use in regards to the below:

Local Commercial Communications Services.

Installation and Cutover. The contractor shall provide the Contracting Officer (KO) with an installation and cutover plan within 15 days of the start of the first ordering period. The contractor shall not commence on-site installation and cutover until the contractor receives notice that the Government has accepted the service installation and cutover plan. Installation and cutover shall be completed no later than 60 calendar days after Government acceptance of the cut-over plan, ensuring that the change is executed without any services disruption to the government.

Commercial Subscriber Lines & Exchange Access Trunks. Local exchange access, as applicable shall include commercial subscriber lines and off premise extensions, CENTREX or IP-CENTREX, exchange access trunks and transport services.

Commercial Subscriber Lines. The contractor shall provide subscriber lines as specified in Appendix 1. Local exchange access, as applicable, shall include commercial subscriber lines and foreign exchange lines.

Commercial Subscriber Line Basic Services. Basic services of a line, as a minimum, shall include, but not limited to, the following:

- dial tone

- direct inward dialing

- direct outward dialing

- Caller ID

- Dual Tone Multi-Frequency (DTMF) capability for local exchange and long distance access

- equal access call blocking for Numbering Area Plan (NPA) 900 and NPA 976

- operator assistance (0+ & 00+)

- non-published directory number

- service disconnect with referral service of at least three (3) months after a customer’s number has been changed or disconnected

- block Directory Assistance Call Completion (DACC) and Directory Assistance.

- block third-party billing

- block 10-10 dialing

- block Collect Calls

- block Automatic Call Return Feature

Commercial Subscriber Line Required Features. The contractor shall make available to commercial subscribers additional line features as specified in Appendix 1. An additional feature may be an individual feature or a group of features.

CENTREX or CENTREX-IP Features. CENTREX or CENTREX-IP Basic Feature Package (CBFP) shall be as specified in Appendix 1.

Subscriber Line Relocation. The Government shall perform subscriber line relocation unless otherwise specified in the PWS.

Exchange Access Trunks. The contractor shall provide local exchange access service circuits for local trunks as specified in Appendix 1.

Exchange Access Trunks Basic Services. Basic services of an (local or foreign exchange) access trunk, as a minimum, shall include the following, as applicable:

- direct inward dialing

- direct outward dialing

- two-way dialing

- channelization of digital trunks (as specified by work order)

- trunk busy tones

- DTMF Dual-Tone Multi-frequency

- Access services

- block DACC

- trunk and/or trunk group establishment

- automatic trunk member selection (sequential, linear, most idle, etc.)

- automatic trunk group alternate route selection

- block third-party billing

- Access to 1-800 calling

- Access to Government Emergency Telephone System (GETS)

- Caller ID

Transport Services. The contractor shall provide local exchange transport channel services as specified in Appendix 1. Local transport channel services include transport channel termination and transmission support, as applicable, for analog/Digital/VoIP lines, alarm circuits, data circuits up to 64 Kbps or aggregate N x 64 Kbps, Digital Signal level 1 (DS-1), DS-3, Optical Carrier Signal level 1 (OC-1), OC-3, and may be expanded to OC-12, OC-48, and OC-192 respecting the IETF RFC standards where applicable as specified in Appendix 1.

Circuit Termination. The contractor shall ensure that all circuits are clearly tagged in a permanent manner with the circuit identification number or telephone number assigned to the circuit, and the work order number. Circuit termination at the Government installation includes the Main Distribution Frame (MDF) for analog signals and metallic cable pairs, DSX-1 patch and cross connect panel for E-1/T1 circuits, DSX-3 for electrical T-3/E3 circuits, fiber optic patch and cross connect panels for optical interface equipment such as the optical carrier or Synchronous Digital Hierarchy (SDH)/ Syncronous Optical NETwork (SONET) systems, optical multiplexer equipment, and Cat 3/5/6/7/8 RJ-45 jack fields. Other wall-mounted, punch-down, terminal blocks are used for isolation and termination of Contractor metallic facilities, or other related component to support the circuit termination.

Analog and Low Data Rates. The contractor shall terminate the analog and lower rate data circuits to The contractor’s terminal blocks. The Government shall provide space for installation of Contractor’s blocks. All outside plant copper cables entering the demarcation location must be electrically protected (grounded, terminated on protector modules, etc.).

High Data Rates. The contractor shall properly terminate digital circuits to The contractor provided DS-x, fiber optic patch panel (FOPP) or any other related component necessary to support the communication circuits.

Circuit Testing. The contractor shall test circuits after installation and provide test results to the COR in writing. The contractor shall document the circuit characteristics in the Customer Service Records.

Local Exchange Access and Service Areas. The contractor shall provide local services for both subscriber lines and trunks within the local calling areas. The local access service areas shall, as a minimum, include the areas/zones coverage as currently defined by the local service provider(s). The local and foreign exchange access service areas shall be, as a minimum, bounded by geographic city areas/zones and/or surrounding areas. The access areas shall not be limited by prefixes that may change.

The local service areas/zones/boundaries shall not be reduced. If The contractor determines that the local/foreign exchange access service areas are different than defined, The contractor shall coordinate with the COR and the KO for approval. When The contractor provides services to a Government installation, the LATA boundary shall not be limited or restricted to a Contractor’s service area. Connection to intra-LATA exchange areas and with inter-LATA exchange carriers is an essential part of the local exchange access.

Number Portability. The contractor shall maintain existing (20,000) DID (Direct Inward Dialing) numbers: 095-86-0001 to 095-86-9999 and 095-56-0001 to 095-56-9999.

The contractor shall provide number portability for commercial subscriber lines and local exchange direct-in-dial (DID) directory numbers. The consistent use of the same prefix exchange and directory numbers provides the Government installation with its commercial identity. The contractor shall provide an additional block of DID directory numbers within the existing assigned NNX prefix exchanges to the installation until exhausted. The Government installation is also serviced by other Government switched networks. These networks provide DID trunks and are directly dependent on the mutually assigned DID numbers to terminate into stations on the installation. Local exchange number portability and DID number growth is a critical factor in the ability of a Government installation to support its personnel and its missions.

Demarcation. The Government shall designate the demarcation point (location) for Contractor equipment installation and termination of transport facilities. The typical location of the primary demarcation point is the Government Dial Central Office

(DCO).

Circuit Extension. The contractor shall provide circuit extension through circuit termination and/or Contractor owned/leased transport cable. The Government may extend a service or circuit beyond the established demarcation to a Government termination point.

Government Cable. The contractor shall provide circuit termination for a circuit extension when Government cable is available. Circuit termination shall include transmission equipment, termination hardware, and circuit conditioning equipment required to extend a circuit to a user location.

Contractor Owned/Leased Transport Cable. The contractor shall provide the circuit transport (fiber optic cables and/or network transport equipment) when Government cable is not available.

Contractor Equipment and Cable Installation. The contractor shall provide and install all transmission equipment and cables to provide services to the demarcations. The contractor shall coordinate with the COR for equipment and cable installation. The contractor shall install equipment and cables in accordance with all applicable safety codes. The contractor shall be responsible for wiring and connecting to Government power connection points, ground master connection points, and termination frames for terminal blocks or any other related necessary component.

Restoration of Service and Maintenance. The contractor shall provide a point of contact (POC) for the Government to report all service outages. The POC shall be available 24 hours a day, 7 days per week. The Government shall classify outages as either “Catastrophic,” “Emergency,” “Serious,” or “Routine,” depending on the impact on Government services. The COR shall notify The contractor of the classification when reporting the outage. The contractor shall respond to and correct service outages within the time limits specified. If The contractor determines the restoration time frames cannot be met, The contractor shall immediately notify the COR. The contractor shall respond to the Government within two (2) hours of notification with technician’s availability to site within two (2) hours of a catastrophic/emergency call and within six (6) hours in all other cases, 365 days a year.

Below are the time limit requirements for Contractor Restoration of the service:

Catastrophic Outage. Restore service within eight (8) hours from the time The contractor responds to the Government’s notification.

Emergency Outage. Restore service within twelve (12) hours from the time The contractor responds to the Government’s notification.

Serious Outage. Restore service within sixteen (16) hours from the time The contractor responds to the Government’s notification.

Routine Outage. Restore service within one (1) calendar day from the time The contractor responds to the Government’s notification.

Diversity/Diverse Routing. The contractor shall provide diversity for local communications services as required in the Appendix 1. Diversity is primarily considered to be designed redundant paths, rings, etc., along with the electronic systems in the path that permit transport channels to reach their destination demarcation point in the local exchange without interruption in the event of the failure of one path.

Future Services. The contractor shall provide future services as required by Appendix 1. After acceptance of a contract modification, The contractor shall complete the installation or disconnection of services within the time frames defined below:

1. Emergency Services. The time frame is two calendar days.

2. Priority Services. The time frame is five calendar days.

3. Routine Services. The time frame is 10 calendar days.

4. Traffic Analysis. The contractor shall perform traffic measurement and traffic analysis as required.

Customer and Communications Service Records. The contractor shall be responsible for creating and updating the local service records. The local service records shall include customer service records and communications service records and shall be provided to the COR and/or the Contracting Officer upon request.

The contractor shall update Customer and Communications service records not later than 10 working days after a service has been activated or deactivated.

2.2.1 PSTN TRUNKS (Monthly Recurring Costs A001AA) (No Recurring Costs A001AG) The contractor shall provide the necessary labor, parts/materials, test equipment, tools, supervision, and all other components necessary to install, operate, and perform services and maintenance to provide E-1 PRI PSTN trunks to the NCTS Sicily telephone switch to allow local and long distance calling. The installation and the maintenance procedures of the Trunks to Base Switch PRI ISDN E1shall be defined with the Sigonella Base Communications Office (BCO) and shall be consistent with already established procedures for the installation and maintenance of services of a similar nature.

2.2.2 VoIP TRUNKS (Monthly Recurring Costs A001AB) (No Recurring Costs A001AH) The contractor shall provide management network services (MNS) for the design, engineering, operation, monitoring, maintenance, and project management to implement a virtual private network service (VPNS).

The contractor shall provide all service-related equipment (SRE) to support up to 50Mbps.

The contractor shall support session initiated protocol (SIP) trunking and validate that 50Mbps are adequate to support at least 30 concurrent calls for NAS1 and 90 Concurrent calls for NAS2. The contractor shall provide the necessary labor, parts/materials, test equipment, tools, supervision, and all other components necessary to install, operate, and perform services and maintenance to provide VoIP trunks to interface with the NCTS Sicily telephone switch to allow local and long distance calling. The installation and the maintenance procedures of the Trunks to Base Switch shall be defined with the Sigonella Base Communications Office (BCO) and shall be consistent with already established procedures for the installation and maintenance of services of a similar nature.

2.2.3 URBAN LINES ANALOG / VoIP (A001AC)

The contractor shall provide subscriber Analog / VoIP Urban Lines as specified in Appendix 1. Local exchange access, as applicable, shall include commercial subscriber lines and foreign exchange lines.

2.2.3. COMMERCIAL TRAFFIC ON PSTN / VoIP TRUNKS / URBAN LINES (ELIN A001AD/A001AE/A001AF) The contractor shall provide trunks traffic analysis and occupancy/capacity status analysis quarterly and on demand to determine the proper trunk balance. Billing of the commercial traffic generated over the PTT or VoIP trunks at the most favorable condition to the U.S. Government and with the most favorable pricing/rates according to the traffic directions mostly used by the customer U.S. Navy (i.e. flat rate).

The contractor shall provide a detailed traffic list, broken down by DID number, in electronic format for traffic costs tracking and assignment to individual cost centers within Sigonella, and for cross-checking and validations of the invoices before submitting them to the WAWF system. Procedures shall be defined with the Sigonella BCO and shall be consistent with already established procedures for billing, invoices verification and other services of a similar nature. Correction of error on invoices shall happen on the basis of written communications between BCO administration and service provider administrative branch for billing and invoicing.

3.0 CONTRACT MANAGEMENT.

3.1 .Meetings. The contractor’s project manager shall be available Monday to Friday, between 7:30 a.m. to 4:00 p.m. local time, to meet the COR on-site for technical interchange discussions. The contractor’s project manager shall have full authority to effect service changes requested by the Government.

3.2. Support. The contractor shall assist the COR with testing and implementation of a new service circuit or expansion to existing circuits. The contractor shall cooperate with the COR or other vendors that may be interconnecting with other related services. When expansion services entail Contractor support that requires additional equipment or testing to activate a circuit, The contractor shall develop the installation and activation plans with the COR.

3.3. Point-of-Contact. The contractor shall provide 24 hours a day, 7 days per week a point-of-contact telephone number for the notification of telephone/circuit outages and services prior to service cutover.

3.4. Regulations and Policies. The contractor shall follow all base regulations and policies regarding security, safety, environmental, federal, state, local regulations, and information assurance, as applicable.

4.0 SAFETY.

4.1. The safety aspects shall include consideration for the safety of personnel during system/subsystem operation and maintenance and all other aspects of this PWS. The safety of the equipment shall not be compromised, nor shall hazardous conditions be created during equipment malfunction or failure. Adequate grounding, shielding, guards, safety interlocks and warnings in English and Italian languages for the protection of operator/maintenance personnel from electrical and mechanical hazards shall be used in operating and maintaining the equipment.

4.2. Training and Education. The contractor must have a safety and health plan for The contractor’s employees that complies with all applicable State, local and US Navy requirements.

4.3. Safety and Health. The contractor shall coordinate with the COR on setting up a meeting with civil engineering, safety, bioenvironmental personnel, and any other applicable Government safety and health points of contact before beginning work surveys in areas that may contain asbestos and/or other hazardous materials or may result in hazardous wastes. The contractor shall follow Navy procedures as outlined by personnel in these offices, including procedures for disposal of residue hazardous materials and empty hazardous materials containers.

4.4. Accident/Incident Reporting and Investigation. The contractor shall record and report to the COR all available facts relating to each instance of accidental damage to Government property or injury to either Contractor or Government personnel.

The contractor shall secure the accident scene and/or wreckage until released by the COR or contracting officer. The contractor shall cooperate fully with any investigation and assist the investigators in any way necessary.

5.0. MATERIAL AND EQUIPMENT

5.1. Contractor Furnished Material (CFM)

The contractor shall provide all material, equipment and parts required to accomplish the requirements defined in the PWS.

Furthermore, The contractor shall maintain a pool of spare parts for high failure items and parts that are considered critical or single-points-of-failure items. All CFM shall conform to applicable FAR and DFARS regulations setforth under this contract.

5.2. Government Furnished Equipment (GFE)

None

6.0. SECURITY/BASE FACILITY ACCESS

Subject to military security requirements, the U.S. government shall permit contractor personnel access at all times to perform system troubleshooting, repair and testing. The contractor shall submit at least 30 days in advance to the Director, Base Communications Office a list of personnel requiring access at each site during the performance of work. The list must be accompanied with documentation required by base security for entry to the base to include:

Copy of ID card/Driver License Current Address Court House Penal Certificate two years validity Copy of company vehicle registration Vehicle year make and model Vehicle license Plate number Vehicle insurance company name and policy number Vehicle insurance expiration date Base or facility passes and personal vehicle shall be issued for 1 year. No permanent base passes shall be issued. The work performed shall be UNCLASSIFIED. The areas where the equipment is located may be classified in that case the contract personnel shall be escorted to perform their duties.

7.0. CONTRACTOR QUALIFICATIONS

The contractor shall, throughout the duration of the contract, keep the following licenses, permissions and Government of Italy (GOI) approvals current and in effect approved by an accredited certification entity i.e. ACCREDIA:

1. UNI EN ISO 9001

2. Certificazione per Appalti Pubblici (SOA)

3. Documento Unico Regolarita' Contributive (DURC)

4. Chamber of Commerce Certificate of Membership

5. Nulla Osta Sicurezza (NOS) certification

6. IAF28

7. ISO 45001

8. GIGACOM SAODF TECHNICAL SPECIFICATION

This requirement to maintain valid and effective documents includes any and all other licenses, permissions and GOI approvals not specified above that may be required in order to perform any work under this contract, and for the duration of this contract.

The contractor shall provide all personnel, equipment, tools, materials, infrastructure, supervision and all other components necessary to maintain, monitor, repair, replace and test the systems that are to be fully operational and integrated with U.S.

Navy-provided communication equipment and systems to the standards detailed in this PWS.

8.0. EMPLOYEE CONDUCT

Contractor’s employees shall comply with all applicable Government regulations, policies and procedures including but not limited to fire, safety, sanitation, environmental protection, security, flag officer courtesy, “off limits” areas, wearing of parts of military uniforms, and possession of firearms when visiting or working at Government facilities.

9.0. NOTICE REGARDING LATE DELIVERY/PROBLEM NOTIFICATION REPORT

The contractor shall notify the COR via a Problem Notification Report (PNR) as soon as it becomes apparent to The contractor, that a scheduled delivery shall be late. The contractor shall include in the PNR the rationale for late delivery, the expected date for the delivery and the project impact of the late delivery. The COR shall review the new schedule and provide guidance to The contractor. Such notification in no way limits any Government contractual rights or remedies including but not limited to termination.

10.0 INVOICES AND PAYMENT

The contractor’s proposals, contract documentation and payments shall be made in Euros. The contractor shall submit the invoices following the FAR clause 252.232-7006 Wide Area Workflow Payment Instructions.

11.0.1 INSPECTIONS AND ACCEPTANCE CRITERIA

Inspection of all work performance, reports and other deliverables under this contract shall be performed by the COR.

Additionally, acceptance of all work performance, reports and other deliverables under this contract shall be performed by the COR based on the information outlined in the Quality Assurance Surveillance Plan.

12.0. NAVY POINTS OF CONTACT (POC):

NCTS Sicily POC’s:

Andrea Grasso

Base Communications Office Technical Director (BCO)

TEL: +39 (095) 86-6245

CELL: +39 335-8315201

Email: andrea.s.grasso.ln@us.navy.mil

Francesco Marchese Base Communications Office Telecommunications Specialist

TEL: +39 (095) 86-6601

CELL: +39 335-7208075

Email: Francesco.marchese2.ln@us.navy.mil

APPENDIX 1

APPENDIX 1

Introduction

This Appendix provides the basic definitions and service functions of local communications services under the scope of this contract. The Government requires The contractor to abide by the performance level and functionality of the local exchange, access, and transport services defined by standard network levels for lines, trunks, and other circuits terminated to the site.

The NAS Sigonella, BCO, digital switching system in Bldg 320 at NAS I is a Siemens Hipath with IPDA3700.

In Bldg 435/465 at NAS II is a Siemens Hipath with IPDA 3700 using Industry Standard Common Channel Signaling.

The current Software Version for the SIEMENS HIPATH 4000 is V.6 but it shall be upgraded to V.11.

The official intra-LATA service provider for local service to NAS Sigonella, BCO is DSN.

Required local commercial communications services at cutover

Local services required from The contractor, are initial installation and cutover service requirements for the Government under the scope of this contract. The contractor shall provide the following baseline of local commercial communications services for NAS Sigonella at cutover and all other related services, features, equipment, or equivalent services to guarantee the functionality and continuity of operations of the existing telephone system.

The contractor shall port existing DID numbers 095-86-0001 to 9999 (10,000) + 095-56-0001 to 9999 (10,000) for a total of 20,000 DID Numbers.

The contractor shall provide diversity in the form of two diverse physical paths between the demarcation point and the Central Office with no single point of failure is required at Sigonella NAS I BCO bldg. 320 and Sigonella NAS II BCO buildings 435/465 NAS II. Any proposed solution must provide two diverse paths from the demarcation point and include all non-recurring and monthly recurring charges for transporting all local Voice circuits.

The quantity of the initial services required are listed into the below Table 1.

Commercial Subscriber Lines:

Telephone Number

Type Destination

1 095-7130101 VOICE AFN NAS1 B212

2 095-7130088 VOICE COMMISSARY STORE NAS1 B225

3 095-7130113 VOICE NAVY EXCHANGE NAS1 B225

4 095-7832738 VOICE NCIS NAS2 B469

Local Exchange Digital (ISDN PRI) Trunks #

Circuit ID Type Demarcation

1 095860001 VOICE NCTS ISDN NAS2 B465 TRUNK MIX

2 095860002 VOICE NCTS ISDN NAS2 B465 TRUNK MIX

3 095860003 VOICE NCTS ISDN NAS2 B465 TRUNK MIX

4 095560001 VOICE NCTS ISDN NAS1 B320 TRUNK MIX

ONCERS E911 E1’s Circuit ID Type Destination

1 1-5-1-0 VOICE NCTS E1 NAS2 B.463

2 1-22-5-1 VOICE NCTS E1 NAS2 B.463

3 1-38-43-1 VOICE NCTS E1 NAS2 B.463

4 1-32-25-1 VOICE NCTS E1 NAS2 B.463

Subscriber Lines Type Note Quantities Approx 3500 VOICE The subscriber’s Lines list shall be provided with sites specifications and Directory Numbers (DN) after the Notification of Award.

Table 1

Telephone technology platform evolution The contractor shall provide within this contract, 2 SIP trunks with full redundancy and all services related equipment

(SRE) to support the following technical requirements: Full Duplex, 50Mb SIP trunks to support at least 30 concurrent calls for NAS1 and 90 Concurrent calls for NAS2, International telecommunications union (ITU) Telecommunications standardization sector (ITU-T) G.711, Real time transport protocol (RTP) IETF RFC-3550 and SIP IETF RFC 3261.

The contractor shall provide Service-related equipment (SRE) to support and interface SIP to EU-E1/PRI conversion in order to guarantee the functionality of the existing telephone environment platform.

The contractor shall maintain the DID numbers 095-86-0001 to 9999 (10,000) + 095-56-0001 to 9999 (10,000) for a total of 20,000 DID Numbers for all the duration of this contract even in the event of telephone technology platform evolution.

Required Features. The contractor shall provide, as a minimum but not limited to, the following features available for all subscriber lines:

• Access Restrictions. Limits a user’s access to the exchange network, private network, and certain services and features.

• Autodial. Allows users to dial a number by pressing a single key.

• Automatic Call Back/Camp On. A station user may be able to camp-on the call when reaching a busy condition.

Automatic call back shall notify the originating station when that busy circuit becomes available. At a moment that both stations are idle, the switch shall call the originating station. After the originating station answers, the switch shall call the distant end station.

• Automatic Call Distribution (ACD). ACD is used when a large volume of incoming calls are answered by a group of ACD assigned telephones. Incoming calls are distributed equally, on a first-in, first-out basis, among ACD agents within an ACD group.

• Collect Call, Blocking. Incoming calls (to a commercial subscriber line or an exchange access trunk handled with operator assistance) from a caller desiring to bill long distance charges against the called parties directory number.

This service is requested to be blocked at the local exchange (regional) operator or exchange switching features to prevent billing at the called party directory number.

• Call Forward. Allows incoming calls to be automatically forwarded to another station number. Call forward shall be able to forward all calls, when busy, or when no answer.

• Call Forward All Calls. Automatically forwards incoming calls to another station. Outgoing calls can still be placed from the telephone when call forward is active.

• Call Forward Busy. When the number is busy, automatically routes incoming calls to another station number.

• Call Forward No Answer. Automatically forwards unanswered calls (within a specified number of rings) to another station.

• Call Hold. Enables a station to set the call into a holding condition completely freezing that station to place a call, receive a call, and/or use other services.

• Call Park. Allows a party to place a call in a parked state (similar to hold), where it can be retrieved from any station by dialing a retrieval code.

• Call Pickup. Allows a party to pick up another station’s ringing telephone within a call pickup group or in another call pickup group.

• Call Transfer. Allows a station user to transfer an incoming call to another directory number.

• Call Waiting. A busy station user receives a call waiting tone when an incoming call is encountered. A station user may then place the existing caller on hold, then alternate between callers or abandon one of the calls.

• Caller ID/Name and Number Display. Displays the calling/called name and directory number, which is associated with its directory number, on the station’s LCD.

• Dial Intercom. Allows an arrangement station into separate Dial Intercom Groups. An intercom can be activated by entering a digit code or pressing an intercom button.

• Hunting. Allows calls encountering a busy directory number to automatically route to an idle directory number in a prearranged rotary, circular or linear hunting group.

• Last Number Redial. Allows the last number dialed by a user to be automatically stored. The stored number can be redialed by pressing a single key.

• Remote Call Forwarding. Allows a station user to program call forward from a remote telephone.

• Speed calling. Allows a station user to place calls by entering the speed call digit code or pressing the programmed speed call button of a previously designated electronic group list for frequently dialed numbers.

• Third Number Billing, Blocking. Billing long distance charges against a third party directory number (different from the called parties directory number). Blocking prevents a caller from using the “third party” directory number from being used for billing.

• Three Way Calling. Allows a station user to conference with two other stations.

• Toll Restriction. Restricts the station user from placing long distance calls.

• Voice Mail. Allows an incoming call to be automatically forwarded to the users’ voice mail box at a Contractor’s message center when there is no answer. The user is given a burst of warning/ringing tones or some source of messaging/greeting for message waiting indication when off-hook. The voice mail feature shall be able to allow a station user access to a user’s voice mail box for retrieving, changing, deleting, or editing the messages. A voice mail feature should be able to store up to either 20 or 30 messages simultaneously.

Definitions of Requirements.

A and B Signaling. Digital Signaling Level 1 (DS-1) signaling format (56 Kbps maximum data channel) occurs when one bit is robbed from the sixth frame and uses alternate mark inversion (AMI) encoding. The bits are used to carry call setup and supervision information between connected switching systems. This standard framing is being replaced by extended super framing (ESF) and B8ZS encoding that permit a 64 Kbps clear channel.

Access Area. A specific calling area that describes the access of customers to a designed area. See Extended Area of Service

(EAS).

Access Signaling. Signaling system used by equal access end offices to transmit originating information and address digits to the customer’s premises and includes the means of verifying the receipt of these address digits. Information usually includes identification of the call type, the ten digit telephone number of the calling party, and wink supervisory signals.

Activation Date. The date a local communications service is activated.

Address Signaling. Any Bell core defined addressing schemes (e.g., Dual Tone Multi Frequency (DTMF), etc.) used by lines and trunks.

Analog Line. A subscriber line that transmits information in analog signal. An analog line is termed tip and ring which carries one bi-directional telephone call.

Analog Signal. A signal where the amplitude varies with time.

Answer Supervision. Off-hook indication of the called party that is returned to the originating switch when the called party answers. This triggers any billing mechanisms at the originating switch to begin for the calling party (or in the case of 800 number to the called party). Thus, calling parties are not billed for unanswered calls.

Area Code Restriction. A feature which identifies the three digit Numbering Plan Area (NPA) codes and either allows or denies direct distance dialing to those area codes.

Asynchronous. A typical framing of data stream is delineated by start and stop bits arranged in an identifiable pattern that the transmission equipment and software can detect. Loss of framing causes loss of signal and can cause some user equipment to lose data for drop off-line. Examples are as follows:

• When the receiver is unable to determine ahead of time when an arrival event shall occur.

• In the telephone network, transmission is not synchronized to a public network Stratum 1, Stratum 2, or Stratum 3 clock, such as the Fiber Optic Terminals using DS-3 or other propriety 150 Mbps transmission rates, or private T-1s network.

• Slow speed data sent character by character at rates of 110 to 19,200 bps. The sender and receiver are synchronized for each individual character via a start and stop pulse. These are normally found on dial-up circuits.

• Asynchronous Transfer Mode (ATM) systems.

Asynchronous Transfer Mode (ATM). A high bandwidth technology (OC-1/3) for transferring information over a digital communication network. A multiplexed information transfer and switching method in which information is organized into a fixed length of 53 octet cells and transmitted according to each application’s need. The ATM system can typically aggregate multiple types of data streams of very different functions, e.g., DS-1, OC-1, Ethernet, and Fiber Distributed Data Interface

(FDDI).

Automated Attendant. Service provided by a voice processing system which performs attendant functions such as answering calls, extending calls, and may be associated with providing voice mail service. These systems provide voice prompts to which users respond via the Dual Tone Multi-Frequency keypads on their telephone sets.

Automatic Number Identification (ANI). The billing number of the calling party’s assigned directory number in a telephone call. ANI automatically identifies and transmits to the connecting switching system the originating station directory number.

A switching system feature that enables a Contractor to bill telephone calls without requiring customers to enter a Personnel Identification Number (PIN) number. This feature is used in automatic message accounting schemes as well as 911 systems to identify the calling party.

Availability. The amount of time transport services (e.g., trunks and lines) are available to users. The transport service could be a trunk, a point-to-point circuit, a high capacity transmission path, a packet switch, frame relay circuit, or cell transport system.

B - Channel. Bearer channel that can transmit digital information at 64 Kbps, usually for ISDN basic and primary rates.

Bit Error Rate. The ratio of bits received in error over a digital transmission medium to a specific number of bits received.

Usually expressed in exponential form (e.g., 10-5).

Broadcast. To send information to one or more receiving devices over telephone networks, data networks, voice mail, etc.

Bundled. Combining several tariffed service charges under a single charge.

Centacall-second (CCS). One hundred call seconds or one hundred seconds of telephone conversation. One hour of telephone traffic is equal to 36 CCS (60X60 = 3600 divided by 100 = 36) which is equal to one Erlang.

Channel. A communication path which may send in one direction only (simplex); both directions alternating (half-duplex);

or both directions simultaneously (full duplex).

Channel Service Unit. Component of customer premise equipment used to terminate a digital circuit such as a T-1 facility.

The channel service unit typically permits the T-1 (DS-1) to be monitored and provides loop-back for testing and isolation.

Circuit. Generic term used to refer to a communication path between two or more endpoints, between an endpoint and a network service node, or between service nodes.

Circuit Extension. To extend a circuit or circuits beyond the current demarcation point to a user designated location.

Circuit ID/Name. A common language name assigned to a line, trunk, trunk group, or a transport service circuit.

Clear Channel. A 64 Kbps channel in which all data bits are used for transmission. No bits are taken for signaling.

Code Restriction. A feature in which selected station lines are denied completion of dialed outgoing exchange network calls to selected exchange and area codes.

Codec G-711: G.711 is a standardized audio codec that uses pulse-code modulation (PCM) to transmit voice at a 64 kbit/s bit rate.

Commercial Subscriber Line. A subscriber line serving directly from The contractor’s central office switch.

Communications Service Record. A written/printed document which provides the Government a record of the summary or recapitulated information for local communications circuits being provided by The contractor.

Customer Service Record. A written/printed document which provides the Government a record of detailed information for local communications circuits being provided by The contractor.

Cutover. Physical activation of the initial or subsequent local communications service requirements as specified in the contract.

Data Circuit. A communications facility which allows transmission of data in either direction. Data may be in the form of analog or digital signals.

Data Conditioning Equipment. Communications data terminating equipment which allows data transmission to be properly presented to the end equipment.

D - Channel. A data channel that is used for call setup and user data for ISDN. Common to ISDN lines, the D channel operates at 16 Kbps for BRI and 64 Kbps for PRI.

Demarcation. The location where The contractor’s responsibility ends and the Government’s responsibility begins. A position or location intended to provide a physical termination of a transmission facility. The demarcation typically is designated to be a patch and cross connect panel (e.g., DSX, fiber patch panel, Cat 3/5/6/7/8 panel) or a terminal block (e.g., split 66 type connector block, 110 type terminal block, distribution wire wrap terminal block). The demarcation serves to designate the responsibility limit for a transmission system or circuit beyond which maintenance or activation becomes the responsibility of another service or transmission carrier. Typical demarcations are as follows:

• Analog DS-0 - Terminal block on wall mounted block or distribution frame.

• DS-1 - DSX cross connect panel.

• Category 3/5/6/7/8 - RJ-45 jack panels.

• DS-3 - Coax cross connect panel.

• OC-1, OC-3, OC-12,… - Optical Carrier Transmission rates

• Fiber Optic Patch Panel and Fiber Optical distribution frames

Dial Central Office. The facility where the switching system for phone calls is performed. The telephone exchange on a Government installation regardless of the size of the switching system. These switching systems are Private Automatic Branch Exchanges (PABXs) including Nortel SL-100, Siemens HIPATH 4000, and Siemens IPDA3700 with various line and trunk sizes and configurations. Some of these PABXs function as end offices, or are capable of sophisticated routing and trunks connections when properly equipped.

Digital Line. A subscriber telephone instrument or terminal and line that transmits information using digital signaling and messages to relay call progress or feature instruction operation to the key system or PABX.

Digital Signal. Discrete signal in which the signal levels, usually voltage levels represented by binary 1 or 0, are discrete intervals apart.

Direct Distance Dialing (DDD). A service which enables a user to dial long distance (toll) calls outside the user’s local service area without operator assistance.

Direct-In-Dial (DID) Number Portability. See Number Portability.

Direct-In-Dial (DID) Directory Numbers. Directory numbers reserved from the local exchange Contractor for use by the customer. Numbers are assigned by the customer as required to the stations homed off of the local PABX. Numbers are usually reserved individually or in blocks. These local exchange direct-in-dial numbers permit the local exchange network to establish and terminate calls to private exchange switching systems owned by customers.

Direct-In-Dial (DID) Trunks or Lines. Indicates the inward originating direction of a trunk call from the serving exchange to the customer’s telephone switching equipment without the assistance of an operator.

Direct-Out-Dial (DOD) Trunks or Lines. Indicates the outward originating direction of a trunk call from the customer’s telephone switching equipment to the serving exchange without the assistance of an operator to originate the outgoing call from the user.

Directory Assistance. Access to directory assistance

Directory Number. An exchange access direct-in-dial number (NPA-NXX-XXXX) assigned or provided to a customer’s private automatic branch exchange station line.

Diverse Routing. An alternate route or back up cable facility to protect the single point of failure.

Diversity (Diverse Routing). A transmission facility path which provides alternate or backup routing and physically separated transmission paths from the primary path.

Downtime. The total time that communications service is unavailable to the customer due to the equipment failure or interruption of service.

DS-1 (1.544 Mbps). The Digital Signal Level 1 is a digital transmission format in which twenty-four 64 Kbps channels are multiplexed into one 1.544 Mbps T-1 digital channel.

DS-3 (45 Mbps). The Digital Signal Level 3 is a digital transmission format in which 28 DS-1 digital channels are multiplexed into one 45 Mbps circuit.

DSX-1/3. Digital cross connect and patch panel to which (electrical) circuits are terminated which permits permanent cross connections or temporary cross connects by patch cords and plugs.

Dual Tone Multi-Frequency (DTMF) Signaling. Signaling format used primarily by telephone stations and PABXs in which a matrix combination of two frequencies, each from a group of four frequencies, are used to transmit numerical address information. The combinations are made from the following frequencies: 697 Hz, 770 Hz, 852 Hz, 941 Hz in one group and 1209 Hz, 1336 Hz, 1477 Hz, and 1633 Hz in the other group.

E&M Signaling. An arrangement whereby signaling between a trunk circuit and an associated signaling unit is affected over 2 leads. Signaling format in which separate paths are used for signaling and voice transmissions. The M lead transmits ground or battery (idle and seizure, respectively) to the distant end of the circuit, while the E lead receives incoming signals as either a ground or open circuit (seizure or idle, respectively).

Emergency 911 Assistance (Calling) Services. Access to enhanced 911 services (where applicable) provided by the local city or county emergency services organization.