PWS.pdf

Contract # Vehicle Barriers Attachment 1: Performance Work Statement

Page 1 of 39 Contract # Attachment 1: Performance Work Statement

PERFORMANCE WORK STATEMENT (PWS)

AIR FORCE VEHICLE BARRIERS

MAINTENANCE AND REPAIR (VB M&R) SERVICES

31 AUG 2025

Page 2 of 39 Contract # Attachment 1: Performance Work Statement

Table of Contents

1. PURPOSE, DESCRIPTION OF SERVICES, AND REQUIRED TASKS

1.1. PURPOSE

1.2. DESCRIPTION OF SERVICES

1.3. DESCRIPTION OF REQUIRED TASKS

1.3.1. PREVENTIVE MAINTENANCE

1.3.1.1. TECHNICAL DATA

1.3.1.2. BARRIER PITS

1.3.1.3. CONTRACTOR HOTLINE

1.3.1.4. TELEPHONE SUPPORT

1.3.1.5. ANNUAL TRAINING

1.3.1.6. PAINT/CORROSION CONTROL

1.3.1.7. MINOR REPAIRS

1.3.2. ADDITIONAL IN-SCOPE WORK IDENTIFIED DURING PREVENTIVE

MAINTENANCE

1.3.3. MAINTENANCE AND REPAIR LOG

1.3.4. BARRIER SYSTEM CONTROLS SCHEMATIC OPTION

2. GOVERNMENT RESOURCES

2.1. GOVERNMENT PARTS/ITEMS

2.2. BASE SUPPORT SERVICES

2.3. UTILITIES

3. CONTRACTOR PERSONNEL AND QUALIFICATIONS

3.1. CONTRACTOR AND SUBCONTRACTOR QUALIFICATIONS

3.2. LEAD TECHNICIAN

3.3. BARRIER TECHNICIAN

3.4. NON-QUALIFIED BARRIER TECHNICIAN

3.5. WELDING

3.6. ELECTRICAL

4. SAFETY/ENVIRONMENTAL

4.1. GENERAL

4.2. VOLUNTARY PROTECTION PROGRAM (VPP) AND INCORPORATION OF SAFETY

AND HEALTH PLAN

4.3. BARRIER OPERATIONS

4.4. GREEN PROCUREMENT PROGRAM (GPP)

4.5. SAFETY DATA SHEET

Page 3 of 39 Contract # Attachment 1: Performance Work Statement

4.6. HAZARDOUS MATERIALS/WASTE SPILLS

4.7. ENVIRONMENTAL COMPLIANCE/HAZARDOUS MATERIALS

5. REQUIRED MEETINGS AND BRIEFINGS

5.1. POST AWARD ORIENTATION/CONFERENCE……………………………………………………………….. 12

5.2. QUARTERLY AND ANNUAL PROJECT MEETINGS

5.3. PREVENTIVE MAINTENANCE OR SERVICE ORDER IN/OUT BRIEFS

5.3.1. GENERAL

5.3.2. IN-BRIEFS

5.3.3. OUT-BRIEFS

5.4. ANNUAL PROGRAM MANAGEMENT REVIEW…………………………………………………………. 13

6. PLANS AND DATABASES

6.1. OPERATIONS AND MAINTENANCE PLAN

6.2. QUALITY CONTROL PLAN

6.3. MAINTENANCE AND REPAIR LOG………………………………………………………. 14

7. DOCUMENTATION OF MAINTENANCE AND REPAIR

7.1. QUARTERLY REPORTS

7.1.1. QUARTERLY REPORTS CONTENT

8. SERVICE CALLS, SERVICE ORDERS, AND ADDITIONAL IN-SCOPE WORK

8.1. SERVICE CALL TYPES

8.1.1. EMERGENCY AND ROUTINE SERVICE CALLS

8.1.2. EMERGENCY

8.1.3. ROUTINE

8.2. SERVICE ORDER

8.3. ADDITIONAL IN-SCOPE WORK

8.3.1. ADDITIONAL IN-SCOPE WORK IDENTIFIED DURING PREVENTIVE

MAINTENANCE AND SERVICE CALLS

8.3.2. ADDITIONAL IN-SCOPE WORK/SERVICE ORDER INFORMATION

9. PERFORMANCE EVALUATION

9.1. SURVEILLANCE

9.2. METHODS

9.3. BARRIER SYSTEM OPERATIONAL RATES

9.4. DELIVERABLES

9.5. PERFORMANCE METRICS

10. GENERAL, ADMINISTRATIVE, AND SECURITY INFORMATION

10.1. PUBLIC DISCLOSURES

Page 4 of 39 Contract # Attachment 1: Performance Work Statement

10.2. HOURS OF OPERATION

10.3. WORK COORDINATION

10.4. WORK AREA

10.5. REPLACEMENT EQUIPMENT DISPOSITION

10.6. WARRANTY

10.7. PERFORMANCE OF SERVICES DURING CRISIS DECLARED BY THE NATIONAL

COMMAND AUTHORITY

10.8. CONTRACTOR MANPOWER REPORTING ...................... Error! Bookmark not defined.

10.9. GOVERNMENT DATA RIGHTS

APPENDIX A: DEFINITIONS AND ACRONYMS……………………………………………………. 23

APPENDIX B: REFERNCES…………………………………………………………………………… 26

APPENDIX C: SERVICE ORDER TEMPLATE……………………………………………………….. 27

APPENDIX D: PM EXAMPLE CHECKLIST ITEMS…………………………………………………. 28

APPENDIX E: BARRIER SYSTEM RATING CRITERIA…………………………………………….. 31

APPENDIX F: MAINTENANCE & REPAIR LOG TEMPLATE……………………………………

APPENDIX G: ESTIMATES AND DATE……………………………………………………………

APPENDIX H: RECOMMENDED SPARE PARTS LIST BY GATE LOCATION…………………… 34

Page 5 of 39 Contract # Attachment 1: Performance Work Statement

1. PURPOSE, DESCRIPTION OF SERVICES, AND REQUIRED

TASKS

1.1. PURPOSE

The purpose of the Vehicle Barriers (VB) Maintenance and Repair (M&R) Services Contract is to provide preventive maintenance (PM), inspection, and minor repair for operational vehicle barriers Air Force, Air Force Reserve, and Air Force National Guard Installations.

ContractContractContractContract

1.2. DESCRIPTION OF SERVICES

The Contractor shall provide all personnel, labor, equipment, supplies, tools, materials, supervision, travel, periodic inspection, minor repair, and other items and services necessary to provide maintenance for vehicle barrier systems at Seymour Johnson Air Force Base. See the “Contract Information” spreadsheet for specific gate/barrier system/equipment information for this location.

Vehicle barrier systems include, but are not limited to, support equipment such as actuators, control systems (including software), control wiring, circuitry, structural framework, lighting, spring assembly, hydraulic-related equipment, safety loops and other vehicle detection systems, switches, corresponding traffic lights, light duty drop arms, associated computerized systems, and control cabinets.

Work shall comply with all applicable commercial and United States (US) military standards/specifications as well as Federal, State, and local laws and regulations. It is the Contractor’s responsibility to manage the execution of the PWS requirements in such a manner as to maintain equipment operational rates IAW PWS Table 2: Services Summary, minimize equipment downtime, and minimize costs per the performance requirements listed below.

For the purpose of this Contract, a barrier shall be defined as a crash rated system that operates as a single unit regardless of the number of lanes that the barrier restricts. Examples of a one (1) barrier unit include a single drop arm/raising bar regardless of the arm/bar length, a net barrier operated by a single actuator system regardless of the length of the net, a single wedge barrier operated by independent actuators, or a bank of bollards not-to-exceed (NTE) four (4) bollards that operate as a unit (see PWS Appendix C).

1.3. DESCRIPTION OF REQUIRED TASKS

1.3.1. PREVENTIVE MAINTENANCE

The Contractor shall conduct the initial barrier PM service within thirty (30) days of contract award. The Contractor shall provide a total of four (4) which will be one (1) annual (October) and three (3) quarterly maintenance, inspections, and repair services (Jan, Apr, Jul). PM services include those actions required to preserve and maintain the systems in such a condition to function efficiently. The Contractor shall comply with the recommendations of the manufacturer, but the performance frequency shall be as stated in the resultant Contract. The Contractor is responsible for obtaining the manufacturer specifications. If the manufacturer specifications are not available, the Contractor shall adhere to the following order of precedence (higher to lower):

contents of this PWS, Original Equipment Manufacturer (OEM) requirements, and industry standards. The Contractor shall perform PM and will be responsible for the repair and

Page 6 of 39 Contract # Attachment 1: Performance Work Statement replacement of all worn or failed components and parts. This includes, but is not limited to, installed additional systems (e.g. over speed and wrong detection), video processing cards, Programmable Logic Controls (PLCs), relays, and parts that have reached their life expectancy and are prone to fail. Replacement parts shall be commercially available off-the-shelf (COTS) items when available, fully compatible with existing systems, and detailed in the quarterly report (see PWS Section 7.1). All new or replacement PLCs shall be open-source programmable code.

The Contractor shall identify any additional in-scope repairs during PM (see PWS Section 8.3).

(Contract Data Requirements List (CDRL) A001 applies)

1.3.1.1. TECHNICAL DATA

The Contractor shall acquire the OEM’s Operations and Maintenance (O&M) information and provide an electronic copy to the installation/base to accompany their O&M Plan (see PWS Section 6.1) at the time of Contract proposal submission, if the Government does not provide this information for the vehicle barrier and equipment to the Contractor with the Contract Proposal Request (CPR).

1.3.1.2. BARRIER PITS

The Contractor shall maintain the cleanliness of barrier pits, power units, and shafts, and shall remove all debris such as trash, oil, absorbents, dirt, silt, leaves, pine needles, snow, ice, and water. Winter weather may cause the barrier systems to become jammed with ice or snow.

The Contractor shall confirm that all scheduled PM includes procedures to ensure barrier heaters (as applicable), drainage systems, in-ground vehicle detection, and Infrared detection systems are operating properly. (CDRL A001)

1.3.1.3. CONTRACTOR HOTLINE

The Contractor shall provide a customer service hotline phone number that can be accessed 24 hours a day, 365 days a year by Contract award to be responsive to Government requests.

The Contractor’s customer service function shall be managed to ensure responsiveness. To be responsive, Contractor personnel must be available during all hours to respond to Government requests. The Contractor shall log all calls received and the response calls made by the Contractor. A Telephone Call Log shall be created for the Contract which shall include the date, time, caller, brief description of the issue, response time for the Lead Technician, and resolution for each telephone call. The Contractor must have a process for resolving the AF installation’s concerns and following up on unresolved requests. (CDRL A001)

1.3.1.4. TELEPHONE SUPPORT

The Contractor shall have an appropriate Lead Technician contact the Government within two (2) hours to discuss and attempt to resolve the situation over the telephone, upon official notification by the CO or Contracting Officer’s Representative (COR) via the Contractor Hotline or other means. (CDRL A001)

1.3.1.5. ANNUAL TRAINING

The Contractor shall provide annual training sessions to facilitate proper use and operation of barrier systems at each barrier site covered in the Contract. The Contractor shall schedule the training session to occur in conjunction with a scheduled PM visit. Training may be accomplished by the Lead Technician and/or the PM crew. No certified manufacturer representative is required to perform training. Training shall be scheduled with the

Page 7 of 39 Contract # Attachment 1: Performance Work Statement installation at least forty-five (45) days in advance. The Contractor shall record the training session and provide one (1) copy of the recorded training to the Government on Digital Video Disc (DVD) within thirty (30) days of the training session. Instruction and instruction materials shall be provided by the Contractor on the training day to include instruction on all barrier systems operations, troubleshooting, and notification procedures. The Contractor shall summarize operations on laminated placards for placement in guard houses and other appropriate locations not accessible to unauthorized personnel. (CDRL A002)

1.3.1.6. PAINT/CORROSION CONTROL

The Contractor shall re-paint the entire barrier structure during the summer PM session to include all metal parts below grade and the surface of the barrier and surrounding pavement.

Summer PM will be established IAW the manufacturer’s recommended temperature and environmental recommendations for application. The Contractor shall clean (pressure wash), remove corrosion, and apply primer and topcoat compatible with the barrier surface in compliance with industry and safety standards. Barrier systems, both active and passive, shall be maintained and protected from corrosion with high adhesion paint such as Grip- Tite® paint or an equivalent adhesive paint. Paints used for pavement marking and delineation must conform to all Federal, State, and local laws, and regulations (See PWS Appendix C.).

For hot dipped steel component touch-up, the Contractor shall use zinc-rich paint applied to a clean, dry steel surface by either a brush or spray. Zinc-rich paints must contain either between 65 percent to 69 percent metallic zinc by weight or greater than 92 percent metallic zinc by weight in dry film. Paints containing zinc dust are classified as organic or inorganic, depending on the binder they contain. Inorganic binders are particularly suitable for paints applied in touch-up applications of undamaged hot-dip galvanized areas. The coating thickness for the paint must be 50 percent more than the surrounding coating thickness, but not greater than 4.0 mil (100 μm).

If the vehicle barriers require sandblasting of non-galvanized surfaces in lieu of pressure washing, the Contractor shall submit a Service Order (SO) under the Additional In-Scope Work contract line item (CLIN X004) for CO evaluation and approval (see PWS Section 8.2). If the barriers require sandblasting, the Contractor shall sandblast bare metal and re-paint the entire barrier structure during summer PM including all metal parts below grade and the surface of the barrier and surrounding pavement, apply primer compatible with surface and topcoat, and apply applicable topcoat for the application in compliance with industry and safety standards. The requirement and frequency of this sandblasting option will be established by the installation Contract and the Contracting Officer.

1.3.1.7. MINOR REPAIRS

The Contractor shall, during PM, immediately service any system that is not operating properly as well as supply and install parts to keep the system functional. All labor and work required to perform minor repair shall be included under the firm-fixed price (FFP) PM CLIN (see CLIN X001). Minor repairs consist of $50 per barrier per quarter for parts and materials and shall be included in the FFP. The $50 minor repair parts threshold will be based on the unit price of the parts/materials per the invoice/receipt. The total cost of minor repair parts/materials per quarter shall not exceed the aggregate amount of minor repair parts/materials allowance per quarter. For example, maintaining and inspecting eight (8)

Page 8 of 39 Contract # Attachment 1: Performance Work Statement barriers each quarter would provide an aggregate $400 allowance for minor parts/materials each quarter to be used on any combination of the eight (8) barriers within the Contract. If the aggregate amount of total repair parts was $800, the Contractor is responsible for the first $400 of minor repair parts and materials. The Contractor shall submit a SO to the CO for evaluation and approval for the remaining parts and materials cost under the Additional In- Scope Work CLIN.

Examples of minor repair parts include, but are not limited to, light bulbs, plastic light lenses, hoses, cable/wire, fuses, sump pump, valves, switches, relays, etc. Minor repair parts do not include items identified and required for the quarterly or annual maintenance function identified in the PM O&M Plan (see PWS Appendix E).

If the inoperable system(s) cannot be repaired during PM or requires parts in excess of the aggregate minor repair parts allowance, the Contractor shall notify the CO/COR immediately of the irreparable status of the barrier or barrier system.

1.3.2. ADDITIONAL IN-SCOPE WORK IDENTIFIED DURING PREVENTIVE

MAINTENANCE

In-scope tasks for maintenance and repair greater than those required by PM and minor repair are defined as Additional In-Scope Work to ensure equipment operation or to ensure that facilities and equipment can perform per manufacturer’s recommendation over their normal lifecycle. Any Additional In-Scope Work shall be documented as a SO (see PWS Sections 8.2 and 8.3).

1.3.3. MAINTENANCE AND REPAIR LOG

The Contractor shall maintain and update a Maintenance and Repair Log and provide the Log quarterly to, and upon request by, the CO (see PWS Section 6.3). or their own format if approved by the CO and as long as the requirements are included at a minimum. The Maintenance and Repair Log shall include a complete history of maintenance tasks and repairs, indicating dates, name of company, and name of technician who performed the work. (CDRL A001)

1.3.4. BARRIER SYSTEM CONTROLS SCHEMATIC OPTION

The Contractor shall, if this option is utilized Contract within the contract (see CLIN X005), provide AF system controls schematic and documentation items as follows: 1) Schematics of the PLC for both basic controls and military safety controls; 2) Electrical wiring diagrams for complete control system; 3) Lists of all PLC inputs and outputs; and 4) Lists of PLC control system parts/specifications. The detailed controls schematic(s) should use Ladder Logic Format for each separate access control point. The format of the schematic(s) will be in Ladder Logic Format (AUTOCAD or Word). The format of the document(s) will be in Microsoft Word.

(CDRL A004)

Page 9 of 39 Contract # Attachment 1: Performance Work Statement

2. GOVERNMENT RESOURCES

2.1. GOVERNMENT PARTS/ITEMS STORAGE ON SITE

The Government may provide on-site storage of limited parts/items for AVB repairs. As part of the PM task, the Contractor must recommend a list of long lead time parts for the Government’s consideration for storage on-base. The Government is under no obligation to provide on-site storage of any parts/items for AVB repairs or maintenance. However, if the installation decides that it is in their best interest to allow certain parts to be purchased in advance and stored on base the CO my issue a SO for the advanced parts purchase. The part would belong to the Government until such time that they are required for installation by the contractor. No cost will be charge for storage.

2.2. BASE SUPPORT SERVICES

The Government will provide emergency (police, fire, and medical) services at the installation level. The contact information is as follows (919) 722-5130.

2.3. UTILITIES

The Contractor shall coordinate with the local CO/COR regarding utility availability such as water and electricity to accomplish the requirements of this Contract. Any temporary connection of electrical lines that may be required shall be installed, maintained, and removed by the Contractor, and shall not be attempted until proper approvals are obtained from the local Base Civil Engineer office through coordination with the CO/COR.

3. CONTRACTOR PERSONNEL AND QUALIFICATIONS

3.1. CONTRACTOR AND SUBCONTRACTOR QUALIFICATIONS

The Contractor shall provide personnel possessing the skills, knowledge, and training to satisfactorily perform the services required. Personnel performing work under this PWS shall remain employees of the Contractor (or Subcontractor) and shall not be considered employees of the Government. The PM crew shall contain a minimum of one (1) Lead Technician and one (1) Barrier Technician.

3.2. LEAD TECHNICIAN

The Lead Technician performing the work shall be trained on the specific barrier(s) at the military installation and have no less than three (3) years minimum of experience inspecting and maintaining barriers, barrier control systems, and military safety barrier control systems. The lead technician must have documented certification from each of the AVB manufactures that are included in the scope of the contract. The Lead Technician’s experience in barrier control systems and safety control systems must include documented experience in troubleshooting, modification, maintenance, and repair of barrier and traffic control systems. The Contractor is required to submit to the CO/COR a list of employees certifying proof of qualifications within five (5) calendar days prior to contract performance. A Lead Technician possessing the required qualifications shall oversee all the work including the work of Barrier Technicians on the site.

The Lead Technician must be present when work is being performed for PM, Routine and Emergency Service Calls, and Additional In-Scope Work.

3.3. BARRIER TECHNICIAN

The Barrier Technicians performing the work shall be trained on the specific barrier(s) at the military installation and have no less than one (1) year minimum of experience inspecting and

Page 10 of 39 Contract # Attachment 1: Performance Work Statement maintaining barriers, barrier control systems, and traffic control systems. The Contractor is required to submit to the CO/COR a list of employees certifying proof of qualifications within five (5) calendar days prior to contract performance.

3.4. NON-QUALIFIED BARRIER TECHNICIAN

The Lead Technician shall oversee the work of non-qualified barrier technicians. Non-qualified barrier technicians may perform traffic control, cleaning, corrosion control duties, and assist qualified Barrier Technicians with inspecting and maintaining barriers, barrier control systems, and traffic control systems.

3.5. WELDING

If a Contractor or Subcontractor employee performs welding, they shall be certified in the Shielded Metallic Arc Welding process utilizing the American Welding Society (AWS) Code of AWS D.1.1 in the 3G and 4G positions for 1” thick A-36 structural steel. The Contractor shall produce a current welding certification to the CO/COR for each employee performing welding prior to the commencement of any work involving welding. The Contractor shall coordinate with and obtain an installation-specific welding and cutting permit issued by the local Base Civil Engineer office via coordination with the CO/COR prior to any cutting or welding.

3.6. ELECTRICAL

Each Contractor or Subcontractor employee performing electrical work on barrier systems shall meet fitness/license requirements per the National Electric Code (NFPA 70) and any local State regulations. The Contractor shall ensure a person who possesses a current Cardiopulmonary Resuscitation (CPR) certification be present at all times when electrical work is being conducted.

4. SAFETY/ENVIRONMENTAL

4.1. GENERAL

The Contractor shall comply with all Federal, State, and local laws and safety regulations(see PWS Appendix C).. Compliance with Occupational Safety and Health Administration (OSHA) and other applicable laws and regulations for the protection of Contractor employees is exclusively the obligation of the Contractor. The Government will assume no liability or responsibility for the Contractor’s compliance or noncompliance with such responsibilities. The Contractor is responsible for furnishing Contractor employees with all necessary personal protective equipment and site-related safety equipment to perform services.

4.2. VOLUNTARY PROTECTION PROGRAM (VPP) AND INCORPORATION

OF SAFETY AND HEALTH PLAN

The Voluntary Protection Program (VPP) applies to this effort as contracted employees will work more than 1,000 hours per quarter on government installation. VPP requires that Contractors provide their employees safety and health protection equal in quality to that provided to AF employees. Contractors are responsible for managing their safety and health program, ensuring that the safety and health rules of the installation are followed, and flowing down VPP requirements to all Subcontractors whose employees work more than 1,000 hours per quarter on a government installation under their contract. The Contractor shall provide a Total Case Incidence Rate (TCIR) and Days Away, Restricted, or Transferred (DART) Case Rate data and OSHA Form 300A at time of proposal submittal and then annually by the 15th of January to the Ordering CO for inclusion in the installation’s annual VPP Safety and Health Management Report. The

Page 11 of 39 Contract # Attachment 1: Performance Work Statement

Contractor shall ensure its employees and managers have a comprehensive understanding of VPP as well as full compliance with OSHA requirements. Contractors, whether regularly involved in routine site operations or engaged in temporary projects, must follow the safety and health rules of the installation or VPP site. Detailed information on VPP is available on the OSHA website at https://www.osha.gov/vpp.

4.3. BARRIER OPERATIONS

The Contractor shall notify the CO/COR immediately via phone when a barrier or barrier system is unsafe and should be de-energized/shutdown until repairs can be made to return the barrier system to a safe operating condition. Three (3) conditions that require barrier system shutdown until repaired include:

A barrier system which does not provide a minimum of four (4) seconds of warning to drivers prior to the engagement of the barrier closing the traffic lane. This minimum safe driver response timed requirement is derived from the SDDCTEA Pamphlet 55-15 Traffic Control Safety Schemes.

The failure of a vehicle presence detection system to properly detect and prevent the activation of the barriers while a vehicle is located over the barrier.

An active vehicle barrier (AVB) that engages automatically without human direction to activate.

4.4. GREEN PROCUREMENT PROGRAM (GPP)

The Green Procurement Program (GPP) is a mandatory Federal acquisition program that focuses on the purchase and use of environmentally preferable products and services. Many different items are covered by the GPP. Recycled-content products are designated by the Environmental Protection Agency (EPA). “Bio-based” products made from renewable plant materials are designated by the United States Department of Agriculture (USDA). Energy and water efficient products are designated by the Department of Energy (DoE). GPP also requires the Government to avoid purchasing Ozone Depleting Substances (ODS) and EPA-designated Priority Chemicals.

Environmentally Preferable Purchasing (EPP) is a voluntary program, and it encourages the purchase of goods and services that have decreased effects on human health and the environment (compared to the competing goods and services that serve the same purpose) but are not already required by one of the mandatory GPP elements.

Green Procurement is mandated except when the Contractor can show that the product with recycled content does not meet intended specifications, has excessive cost, or cannot be delivered in time to support the schedule of the contract. If the Contractor is unable to locate a specified product meeting the GPP requirement, identify the issue to the Ordering CO or COR for guidance. GPP is based on legal requirements and the Department of Defense facilities are subject to enforcement action if these requirements are ignored.

The Contractor shall make maximum use of products containing recovered materials that are EPA-designated items IAW Federal Acquisition Regulation (FAR) Clause 52.223-17, Affirmative Procurement of EPA-Designated Items in Service and Construction Contracts. The list of EPA-designated items is available at https://www.epa.gov/smm/comprehensive-procurement-guideline-cpg-program. The Contractor shall also make maximum use of products that are composed of the highest percent of recovered material or biobased content practicable, or at least meet, but may exceed, the minimum recovered materials or biobased content of EPA or USDA-designated product IAW FAR Clause 52.223-2, Affirmative Procurement of Biobased

Page 12 of 39 Contract # Attachment 1: Performance Work Statement

Products Under Service and Construction Contracts. The list of biobased products is available at http://www.biopreferred.gov.

4.5. SAFETY DATA SHEET

In order for installations to meet the requirements of Air Force Instruction (AFI) 32-7086, Hazardous Materials Management, and IAW FAR 23.302, if hazardous materials are expected to be used during Contract performance, the Contractor is required to submit hazardous materials data per the requirements of Federal Standard No. 313 and FAR Clause 52.223-3, Hazardous Material Identification and Material Safety Data, so that the materials can be properly authorized, managed, and tracked. The Contractor must identify/list any hazardous material, as defined under the latest version of Federal Standard No. 313, to be delivered under the Contract as part of their Contract proposal submission. Each hazardous material item must be identified on a Safety Data Sheet (SDS, formerly known as a Material Safety Data Sheet or MSDS) per FAR Clause 52.223-

3. All Contractor employees shall have ready access to the SDS while they are on the work site, and there can be no barrier to access the SDS to any Contractor employees or the Government.

4.6. HAZARDOUS MATERIALS/WASTE SPILLS

The Contractor shall take every reasonable precaution to prevent spills of hazardous materials (HAZMAT) in the performance of the Contractor’s tasks under this Contract. The Contractor shall immediately report any HAZMAT spills to the installation’s fire department ( 919-722- 7588) IAW the installation’s Spill Prevention, Control, and Countermeasure (SPCC) Plan. The Contractor shall comply with this plan when handling and storing all oils, fuels, and HAZMAT.

The SPCC Plan can be provided to the Contractor by the Ordering CO upon the Contractor’s request. The Contractor shall clean and dispose of all HAZMAT spills IAW local, State (of this Contract’s location), and Federal laws and regulations and the installation’s Environmental Guide. The Contractor shall bear full financial obligation incurred from cleaning and disposing of HAZMAT spills, or release of HAZMAT within the confines of the installation or facility caused by Contractor employees.

4.7. ENVIRONMENTAL COMPLIANCE/HAZARDOUS MATERIALS

The Contractor shall dispose of oil cans, oil residue, and any oil-soaked material (e.g., rags and/or paper towels, granulated materials and sand) off-base. The Contractor shall transport and dispose of all waste IAW Federal, State, and local environmental laws and regulations.

5. REQUIRED MEETINGS AND BRIEFINGS

5.1. POST AWARD ORIENTATION/CONFERENCE

A post award “Kick-Off” orientation/conference shall be held face-to-face within thirty (30) days after the Contract award. The purpose of this conference is for the Government and Contractor to discuss contract administration, Government expectations, and the Contractor’s Quality Control Plan (QCP). (CLIN 0011)

5.2. QUARTERLY AND ANNUAL PROJECT MEETINGS

The Contractor shall conduct quarterly and annual project meeting via teleconference with the Government to discuss Contract status, issues, work schedule, traffic control plans, and coordination plans. The Contractor shall cover the following information in addition to other agenda items:

Open SOs, numbers, and issues

Page 13 of 39 Contract # Attachment 1: Performance Work Statement

PM and SO schedule List of Red/Yellow Equipment by Access Control Point (ACP) Equipment operational rates Site/Installation issues requiring program attention Any SO delays (either requiring Government or Contractor action) Traffic control and road closings

(CDRL A001)

5.3 PREVENTIVE MAINTENANCE OR SERVICE ORDER IN/OUT BRIEFS

5.3.1GENERAL

Prior to conducting PM or Additional In-Scope Work, the Contractor shall provide an in-brief to the CO/COR five (5) days prior to commencement of work. In-briefs should be conducted on the phone unless Contractor staff needs to meet with installation facility staff on-site. In-briefs may also be combined with the Quarterly and Annual Project Meeting (see PWS Section 5.2). Out-briefs shall be conducted on-site with the CO/COR upon completion of work to inform the CO/COR of work completed, any information that is relevant to the facility regarding the completed work, and any outstanding issues remaining from the work. (CDRL A001)

5.3.2 IN-BRIEFS

At a minimum, minutes from in-briefs shall include the following information:

Identifying PM or SO Scope of work Schedule, start, and finish dates List of Contractor personnel Logistics, including personnel requiring base access Traffic control and road closing

(CDRL A001)

5.3.3OUT-BRIEFS

At a minimum, minutes from out-briefs shall include the following information:

Status of all completed work System operational status Review of PM Checklist Any SO work that was not completed and reason Notification of de-energization of system Any follow-on work required (After Services Summary and Any Needed Repair Summary) Any remarks pertinent to the effort

(CDRL A001)

5.4. ANNUAL PROGRAM MANAGEMENT REVIEW

The Contractor shall participate in an annual Program Management Review (PMR) with the CO and other stakeholders. The annual PMR will be held shortly after the annual anniversary of the contract award date. The PMR may be accomplished in-person, virtually via teleconference, or by other electronic means with the agenda provided by the Government. The purpose of the PMR will be to discuss Contractor performance, quality, competitiveness, and/or any other topic the Government or Contractor deem necessary to include reducing costs, increasing quality, or resolving issues. (CLIN A001)

Page 14 of 39 Contract # Attachment 1: Performance Work Statement

6. PLANS AND DATABASES

6.1. OPERATIONS AND MAINTENANCE PLAN

The Contractor shall develop an Operations and Maintenance (O&M) Plan for each individual ACP. The O&M Plans must be part of the Contractor’s proposal submission to be evaluated by the Government prior to the award of the contract. Each ACP O&M Plan will include, at a minimum, the following:

PM Checklist tailored specifically for each ACP based on site-specific equipment and the manufacturer’s service manual. (For an example of items that are expected to be on the PM Checklist, see Appendix E)

Specific ACP test procedures for barrier operations and safety system. (For an example of items that are expected to be on the testing procedure checklist, see Appendix E)

Reports to be prepared and submitted, and records to be maintained.

Recommend a list of long lead time parts for consideration for storage on-base.

6.2. MAINTENANCE AND REPAIR LOG

The Contractor must develop and maintain a Quality Control Plan (QCP) that ensures proper barrier maintenance. The QCP must illustrate an adequate inspection system and inspection plan to ensure contract compliance at all installations/bases. The Offeror must maintain inspection records and make them available to the Government. The Government may (but is not required or obligated to) do its own tests and inspections. The plan must include the Contractor’s plan to ensure that all barrier systems are maintained IAW the manufacturer’s product literature, professional commercial standards, and this PWS. The Contractor must develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The Contractor’s QCP must address all service requirements to maintain proper barrier functionality, to include a description of the process and the qualifications of any key personnel involved with quality control to ensure all tasks are completed within cost, schedule, and quality. The Contractor’s plan must be approved by the CO.

6.3 MAINTENANCE AND REPAIR LOG

The Contractor must develop and maintain a maintenance and repair log. The Contractor may use the provided Microsoft Excel template/spreadsheet in PWS Appendix G, or the Contractor may use their own format if approved by the CO and as long as the requirements in PWS Appendix G are included at a minimum. A maintenance and repair log must be kept for each facility. For the purpose of this contract, a facility is defined as the collection of equipment at a given gate or location. The log must contain a list of equipment at the facility, the frequency of maintenance on the equipment, the warranty information for all equipment having remaining manufacturer’s warranty, all equipment installed under the contract, and warranty status on new equipment. This list must include vendor, model number, serial number, installation date, warranty start date, the Contractor’s warranty expiration date, and the equipment manufacturer’s warranty expiration date (see PWS Section 10.6). The log shall also contain equipment repair costs (to the system level), deficiencies, and problem areas that need corrective work. Non-serviceable equipment must also be listed on the maintenance log, but will not be counted in performance metrics or covered under PM procedures. Equipment may be added to this list only with approval of the CO. The Contractor must submit any requests to remove equipment from the contract or as determined by repair expenses or other factors for consideration. Records in the log shall be maintained for the duration of the contract and turned over to the Government at

Page 15 of 39 Contract # Attachment 1: Performance Work Statement completion of the contract. The maintenance and repair log as submitted by the Contractor will be electronically recorded and maintained by the Government in the permanent facility files. The information obtained from the maintenance and repair log will be used to schedule the required maintenance and repair work through Contractor efforts as appropriate and update real property records as necessary. (CDRL A001)

7. DOCUMENTATION OF MAINTENANCE AND REPAIR

7.1. ANNUAL REPORTS

The Contractor shall provide actual dates of completed PM and SOs since the previous quarterly report and a list of pending SOs and associated work plans (including work that does not have an assigned SO, e.g. pending subcontractor proposals, warranty, etc.) that have been identified by the CO/COR or the Contractor. The Contractor shall clearly designate if the pending SO was initiated by the Government (CO/COR) or the Contractor. (CDRL A001)

7.1.1. ANNUAL REPORTS CONTENT

The Contractor shall include the following in each quarterly report:

Executive overview of the condition and work completed on all barriers Separate report sections for PM at each gate location Separate report section for each SO repair effort (if any) Dates, times, and locations of PM performed/SO repairs and when repairs were completed for barrier systems Description of parts/materials replaced, actual cost, , and names of technicians performing the repairs Narrative describing deficiencies and problem areas that need corrective work Narrative of the equipment condition and recommendations for proactive minor and routine repair tasks intended to reduce unscheduled barrier downtime Maintenance, repair, inspection, and testing findings identified Maintenance and Repair Log and completed PM Checklist For equipment under warranty, identify any warranty issues that need to be addressed Minutes from In-Briefs Minutes from Out-briefs Minutes of Quarterly and Annual Project Meetings Telephone Call Log Operational Rate Supporting photographs, if requested by the Government

(CDRL A001)

8. SERVICE CALLS, SERVICE ORDERS, AND ADDITIONAL IN-

SCOPE WORK

8.1. SERVICE CALL TYPES

Service Calls shall be separated into two (2) different categories: Emergency and Routine. The difference between Emergency and Routine is the on-site response time of six (6) hours for Emergency Service Calls versus twenty-four (24) hours or 1000 hours (the ordering installation’s local time) the next business day (whichever is greater) for Routine Service Calls. The

Page 16 of 39 Contract # Attachment 1: Performance Work Statement

Government reserves the right to take emergency or routine actions necessary utilizing its own resources to correct any situation that can cause injury, death, or property damage, or impede traffic flow or installation security.

8.1.1. EMERGENCY AND ROUTINE SERVICE CALLS

Upon official notification by the CO/COR via the Contractor Hotline or other means, the Contractor shall have an appropriate Lead Technician contact the Government within two (2) hours to determine the scope of the problem and to attempt to resolve the situation over the telephone. If it is determined that the situation cannot be resolved via Telephone Support, the Contractor shall contact the CO/COR and request a Service Call approval to dispatch a Lead Technician to the site. The Contractor can request the CO provide the notice to proceed by telephone, text, or e-mail. The Contractor shall be proactive in pursuance of immediate repairs during Emergency/Routine Service Calls. For example, if the Contractor knows a GRAB barrier was deployed and the shear pins need replacement, the Lead Technician should travel to the Service Call prepared to make the requisite repairs with known spare parts already in-hand or in-transit.

8.1.2. EMERGENCY

The Service Call shall be designated an emergency if a repair is required to correct a situation that can cause injury, death, or property damage, that can impede traffic flow at an ACP (example, an AVB stuck in the upright position), or due to security threat levels.

Required Response Time: The Lead Technician shall be on-site within six (6) hours of approval by the CO. Within six (6) hours from arrival on-site, the Lead Technician shall complete the troubleshooting, make the needed minor repairs (NTE $125 for parts per call based on the unit price of the parts/materials per the invoice/receipt) and/or system adjustments to return the barrier to operational status, or place the barrier into safe mode where traffic can operate over barriers safely until repairs can be completed. This is included in the FFP for Service Calls. If the barriers cannot be returned to operational status within six (6) hours and under the $125 minor parts threshold included in the FFP Service Call, the Contractor (Lead Technician) shall provide the CO/COR with a repair plan before the Contractor leaves the site. After leaving the site, the Contractor shall provide the repair plan’s estimate and schedule for the proposed SO (per PWS Section 8.2) within forty-eight (48) hours of the Lead Technician’s visit unless otherwise negotiated at the Contract level. (CDRL A001)

8.1.3. ROUTINE

All other Service Calls shall be classified as Routine.

Required Response Time: The Lead Technician shall be on-site within twenty-four (24) hours or by 1000 hours (the ordering installation’s local time) the next business day (whichever is greater) starting from approval by the CO. Within six (6) hours from arrival on-site, the Lead Technician shall complete the troubleshooting, make the needed minor repairs (NTE $125 for parts per call based on the unit price of the parts/materials per the invoice/receipt) and/or system adjustments to return the barrier to operational status, or place the barrier into safe mode where traffic can operate over barriers safely until repairs can be completed. This is included in the FFP for Service Calls. If the barriers cannot be returned to operational status within six (6) hours and under the $125 minor parts/call threshold included in the FFP Service Call, the Contractor (Lead Technician) shall provide the CO/COR with a repair plan before the Contractor leaves the site.

Page 17 of 39 Contract # Attachment 1: Performance Work Statement

After leaving the site, the Contractor shall provide the repair plan’s estimate and schedule for the proposed SO (per PWS Section 8.2) within 48 hours of the Lead Technician’s visit unless otherwise negotiated at the Contract level. (CDRL A001)

8.2. SERVICE ORDER

Once the qualified Lead Technician arrives on-site and determines the extent of the repair required, the Contractor shall notify the CO/COR of the scope and cost of the repairs. If the repairs cannot be made within the time (six (6) hours or cost (NTE $100 for parts per call) limits of the Service Call per PWS Sections 8.1.2 and 8.1.3, the Contractor shall submit a SO for CO evaluation and approval. The official repair SO document shall include the relevant facts and proposed costs for the situation.(see PWS Appendix D)

The Contractor shall be proactive in resolving repairs for the SO. For example, if the Contractor knows a GRAB barrier was deployed and the shear pins need replacement, the Lead Technician should travel to the SO prepared to make the requisite repairs with known spare parts already in-hand or in-transit. (CDRL A001)

8.3. ADDITIONAL IN-SCOPE WORK

Contracts for the performance of maintenance, modification, and repair of various items generally contain Additional In-Scope Work requirements. Additional In-Scope Work requirements task the Contractor to identify needed repairs and recommend corrective action during regular PM or during the performance of a Service Call. If identified, the Contractor shall submit a SO identifying the Additional In-Scope Work and, if appropriate, the CO may authorize the Contractor to proceed with the work. Additional in-scope work exceeding $3,500 will be IAW FAR 16.505(b)(1) to ensure the best value for the government.

When Additional In-Scope Work is required, the CO may issue a modification (Standard Form

30) to the Contract using the appropriate ordering period’s Additional In-Scope Work CLIN (X004). The CO will evaluate and approve SO to execute the Additional In-Scope Work identified by the Contractor during scheduled PM or during the performance of a Service Call.

Additional In-Scope Work requests must be determined by the CO to be within the scope of the basic contract. All Additional In-Scope Work shall be authorized prior to performance of the work, and the price of such work must be determined to be fair and reasonable by the Ordering

CO. (CDRL A001)

8.3.1. ADDITIONAL IN-SCOPE WORK IDENTIFIED DURING PREVENTIVE

MAINTENANCE AND SERVICE CALLS

During performance of PM, or as a result of an Emergency/Routine Service Call, unexpected equipment failures in excess of the minor repair parts allowance may be encountered. In this scenario, the Contractor shall notify the CO/COR immediately. The notification will include a written statement to identify recommended repairs and recommend corrective action along with a SO indicating the date of completion to make the repair to include labor, material, travel, and incidental costs to accomplish the work. A modification will be required when work is not covered by PM/Service Calls, the Contractor shall not continue with any of the additional work discovered unless the CO authorizes it. The additional work authorization may be in the form of a modification to the Contract on Standard Form 30 issued by the CO, using the appropriate ordering period’s Additional In-Scope Work CLIN (X004) and establishing a separate subline

Page 18 of 39 Contract # Attachment 1: Performance Work Statement

(referred to as SubCLIN) for each instance of additional work. All additional work requirements must be determined by the CO to be within the scope of the Contract, and the price of the additional work must be determined to be fair and reasonable by the CO.

Standard practice shall be to schedule and conduct non-critical Additional In-Scope Work during the normal PM cycles in order to reduce the amount of travel costs. Contractors are highly encouraged to prevent, mitigate, and eliminate unnecessary expenses. In the case of critical repairs, it may be necessary for the Contractor to return to the installation outside the scheduled PM cycle to complete repairs once the materials become available.

8.3.2. ADDITIONAL IN-SCOPE WORK/SERVICE ORDER INFORMATION

The Contractor shall submit a Statement of Work (SOW) and an itemized breakdown of the cost or pricing data which has sufficient enough detail to substantiate all costs proposed for the SO.

The breakdown shall describe all repairs involved for the Additional In-Scope Work. The following information shall be included in all Sos (see PWS Appendix D):

The longest lead time for parts/items (or services, if applicable) must be indicated on the first page. Authorization shall be requested for long lead parts/items which have a delivery period in excess of two (2) weeks.

A SOW that is sufficiently detailed such that the work in the estimates provided can be tied back to the scope of the Contract. The detailed scope must be provided on the first page.

Supporting photographs of deficiency being repaired (if applicable).

Identify the gate, lane (inbound or outbound), and priority of the work.

Separate facilities tracking number for Additional In-Scope Work, if provided.

Submit the facility request for maintenance on Air Force Form 332 (http://static.e-publishing.af.mil/production/1/af_a4/form/af332/af332.pdf), if applicable.

Provide the total cost for labor, material, travel, and other costs for the Additional In-

Scope Work.

Material Pricing: Sufficient information must be provided for each SO material item to substantiate the item’s price. Manufacturer part numbers, key specifications, published catalog pricing, or product descriptions can be submitted to fulfill this requirement. In the case of proprietary equipment, the Contractor shall provide documentation that the prices provided have been charged on other contract numbers or on the General Services Administration’s (GSA) price lists. Pricing shall be considered valid for ninety (90) calendar days after the initial approval unless documentation from the Contractor is provided to verify a price increase has been implemented.

The Contractor must provide parts that are from the OEM or equal and fully compatible for use and do not void any applicable warranties. The replacement parts shall be COTS items when available and fully compatible with existing OEM systems and detailed in the quarterly report.

Used or refurbished parts are acceptable if the Contractor’s proposal identifies it as providing benefit to the Government.

Work hours, types of personnel performing the work (see PWS Section 3), and a description of the work to be performed shall be provided. The price breakdown shall include sufficient detail

Page 19 of 39 Contract # Attachment 1: Performance Work Statement to permit an analysis of all costs associated with labor hours. Tasks shall be separated at the request of the Government if it is unclear as to where labor is allocated relative to the scope.

The SO shall be emailed to the Ordering CO with the following subject line:

Contract Number, Service Order Number, Priority Level, and Site/Location

9. PERFORMANCE EVALUATION

9.1. SURVEILLANCE

Verification of performance objectives and surveillance for actual VB M&R services will be accomplished through the COR at the installation/base level. CORs will perform inspections and surveillance IAW the base-specific Quality Assurance Surveillance Plan (QASP), which contains the information within PWS Table 2: Services Summary. The COR will evaluate Contractor performance of the services listed in Table 2: Services Summary to determine if the performance thresholds are met, and all surveillance will be documented with the QASP Checklist.