PWS_DC-Cleaning_v3_updated_redacted.pdf

Version 202403

FORT CARSON RNEC DATA CENTER CLEANING

PERFORMANCE WORK STATEMENT (PWS)

9/17/2024

NOTE TO OUR CUSTOMERS: THIS TEMPLATE MUST BE TAILORED FOR YOUR AGENCY BY

INCLUDING YOUR UNIQUE REQUIREMENTS, QUANTITIES FOR WORKLOAD, SPECIFIC

SURVEILLANCE TECHNIQUES, ETC. ANY QUESTIONS REGARDING THIS TEMPLATE SHOULD

BE ADDRESSED WITH YOUR ASSIGNED ACQUISITION TEAM.

GENERAL INFORMATION IS PRESENTED IN BLUE ITALICS WITH PARENTHESIS BORDERS,

WHILE FILL-IN GUIDANCE IS PRESENTED IN BLUE ITALICS WITH BRACKET BORDERS. PLEASE

DELETE ALL BLUE ITALICS WHEN FINALIZING THE PWS.

PART 1

GENERAL INFORMATION

1. GENERAL: This is a non-personal service contract under which the personnel rendering the services are not subject, either by the contract’s terms or by the manner of its administration, to the supervision and control usually prevailing in relationships between the Government and its employees. The United States (U.S.) Government shall not exercise supervision or control over the Contractor’s employees performing the tasks herein. Such contract employees shall be accountable solely to the Contractor who, in turn shall be responsible to the U.S. Government.

1.1 Description of Services/Introduction: The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform a one-time cleaning of the Data Center in Building 1550 as defined in this PWS except for those items specified as government furnished property (GFP) and government furnished services (GFS). The contractor shall perform to the standards in this contract.

1.2 Background: Insufficient cleaning in the Data Center imposes a safety risk due to increased potential of a fire in the Data Center. A fire in the Data Center can cause disastrous catastrophic loss of, or complete failure, to mission critical equipment as well as jeopardizing the life, health, safety of all personnel in the facility. Short circuits, hardware failures, and fire can be caused by Zinc whiskers and other particulate matter bridging between conductive tracks within electronics equipment.

1.3 Objectives: The purpose of this contract is to provide a one-time cleaning of the Data Center in Building 1550 to include equipment, environment, HPL surface deep clean, subfloor, above ceiling drop, monitors in area, tiles, backdrop, desk surfaces, vacuum and mop floors. Subfloor surface cleaning includes vacuuming the concrete subfloor plenum using specialized critical filter vacuums in compliance with recognized standards for cleaning Data Centers. The service removes contamination from the subfloor plenum to eliminate the build-up of particulates carried into the Data Centers airflow and cause downtime inside your data center equipment. Ceiling cleaning includes overhead cleaning by vacuuming and wiping clean overhead raceways with an approved anti-static cleaner that is approved for use in data center environments.

1.4 Scope: Contractor shall provide non-personal services to provide proper and thorough cleaning in the critical data center environments to include Specialized Cleaning of the Data Center in Building 1550 computer room floors (Sub and Raised) racks and common areas. The contractor shall accomplish:

Equipment: thoroughly vacuum with HEPA filtration vacuums with a grounded electrical system will be used when removing contaminants from the equipment surfaces where needed and wipe all free-standing support equipment;

thoroughly vacuum and wipe all data cabinets and free-standing computer equipment (exteriors); thoroughly wipe and deep clean all desktop computer equipment such as keyboards and monitors; thoroughly vacuum and wipe all safely and easily accessible surfaces inside of data cabinets; thoroughly detail 2-post racks.

Environment: thoroughly remove dust from fixtures, furniture and wall mounted casings; clean overhead surfaces up to drop ceiling.

Top of Floor Surface: remove debris from floor, including underneath free-standing equipment and furniture; deep clean the top of the floor surface and rejuvenate the high-pressure laminate panel (HPL); two step clean rinse process to prevent film residue; detail ramps and ramp landings.

Subfloor: systematically access small sections at a time all accessible tiles will be pulled; thoroughly vacuum subfloor slab to include the removal of dust and debris from underneath dense conduit; clean pedestals, stringers, conduit, pipes and sides of tiles; decontaminate perforated tiles inside the data center, outside of airflow and vacuum immediately; carefully replace floor tiles to original location; create subfloor report with concerns of rust, corrosion, crimpled cabling, leaks, structural problems, poor connections, etc.

Drop Ceiling: thoughtfully protect against contaminates falling onto equipment and cabinets below; wipe ceiling grid under every accessible ceiling tile including wiping underside of grid as needed; vacuum then wipe ceiling grid;

clean all remaining accessible surfaces safely and easily up to the desk using a vacuum, towel and or treated duster.

1.5 Period of Performance: Please refer to the contract schedule for the contract’s period of performance.

1.6 General Information:

1.6.1 Quality Control Plan (QCP): Reserved

1.6.1.1 Reserved

1.6.1.2 Reserved

1.6.1.2.1 Inspection Program. Reserved

1.6.1.2.2 Deficiency Identification. Reserved

1.6.1.2.3 Deficiency Correction. Reserved

1.6.1.2.4 Documentation and Enforcement. Reserved

1.6.1.2.5 Trend Analysis. Reserved

1.6.1.2.6 Surveillance Methods. Reserved

1.6.2 Quality Assurance (QA): The government shall evaluate the contractor’s performance under this contract in accordance with (IAW) the Quality Assurance Surveillance Plan. This plan is primarily focused on what the Government must do to ensure that the contractor has performed IAW the performance standards and contract quality requirements are met. Contract quality requirements” means the technical requirements in the contract relating to the quality of the product or service and those contract clauses prescribing inspection, and other quality controls incumbent on the contractor, to ensure the product or service conforms to the contractual requirements. It defines how the performance standards will be applied, the frequency of surveillance, the performance threshold, and deductions, if applicable.

1.6.3 Recognized Holidays: Work shall not be performed on U.S. federally recognized holidays occurring during the normal workweek unless otherwise directed by the Contracting Officer. When a U.S. holiday occurs on a Saturday or a Sunday, the holiday is observed on the preceding Friday or following Monday, respectively.

New Year’s Day Labor Day Martin Luther King Jr.’s Birthday Columbus Day President’s Day Veteran’s Day Memorial Day Thanksgiving Day

Independence Day Christmas Day Juneteenth

1.6.4 Hours of Operation: The contractor is responsible for conducting business between the hours of 0700 to 1700 Monday through Friday, except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. For other than firm fixed price contracts, the contractor will not be reimbursed when the government facility is closed for the above reasons.

The Contractor must, at all times, maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons.

1.6.5 Place of Performance: The work to be performed under this contract will be performed at Building 1550 on Fort Carson, CO 80913.

1.6.6 Type of Contract: Firm Fixed Price (FFP). The Government anticipates the award of a Firm Fixed Price (FFP) type contract.

1.6.7 Security Requirements:

1.6.7.1 Access and general protection/security policy and procedures: Contractor and all associated subcontractor employees shall provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office.

Contractor workforce must comply with all personal identity verification requirements (FAR clause 52.204‐9, Personal Identity Verification of Contractor Personnel) as directed by DOD, HQDA and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

1.6.7.2 Physical Security: The contractor shall be responsible for safeguarding all government equipment, information, and property provided for contractor use. At the close of each work period, government facilities, equipment, and materials shall be secured IAW Army Regulation (AR) 190-13, “The Army Physical Security Program.”

1.6.7.3 Escorts: The Contractor and all associated sub-contractor employees performing services under this contract shall be escorted at all times by host nation security personnel or by an individual designated by the Contracting Officer Representative (COR) while accessing U.S. facilities or activities.

1.6.7.4 Personnel Security Clearance Requirements: Reserved

1.6.7.4.1 Reserved

1.6.7.5 Background Checks: The Contractor shall ensure contractor employees and subcontractor employees performing services under this contract have passed a security check conducted by the State Police Department of their U.S. residence. Security checks that have been completed as part of a personnel security clearance background investigation, or a previous background check that was a condition of employment, meet this requirement.

Documentation of these checks will be made available to the KO or COR upon request. The Government retains the right to exclude any employee from performance of duties under this contract if a background security check reveals an employee is a security risk. The exclusion of an employee for security reasons will not relieve the Contractor from performance of services required under this contract. If the Government determines additional background checks are required, at a minimum, and upon request from the Government, the Contractor shall provide to the KO or COR, the following information on any contractor or subcontractor employee performing services under this contract:

• Full birth name

• Married name (if applicable)

• SSN or local equivalent (ID card number)

• Date of birth

• Place of birth (city, country)

1.6.7.5.1 Background Check Notification Requirements: If a background check on any employee or subcontractor employee performing services under this contract, whether the check was conducted as a condition of employment or as part of the contract with the Government, reveals any information from any source (including host country law enforcement) of criminal activity by Contractor employees, subcontractors, or subcontractor employees, the Contractor shall immediately notify the KO and COR of that information. The Contractor shall make notification of:

(1) Traffic violations, other than parking, will be reported to the KO or COR only if the contract is for drivers for the Government;

(2) Any suspicious activity by Contractor employees, subcontractors, or subcontractor employees the Contractor believes may pose a risk to U.S. or host nation national security or imminent risk of deadly bodily harm to any person; and

(3) Any actions taken against Contractor employees, subcontractors, or subcontractor employees pursuant to this requirement.

1.6.7.5.2 Remedies. In addition to other remedies available to the Government, the Contractor’s failure to comply with the requirements of this paragraph my result in requiring the Contractor to remove a Contractor employee or employees from the performance of the contract.

1.6.7.5.3 Subcontracts. The Contractor shall include the substance of this paragraph and the preceding paragraph in all subcontracts.

1.6.7.6 Uncleared Contractor Common Access Card (CAC) Credentialing and Access Procedures

1.6.7.6.1 Contractor Common Access Card (CAC) Eligible Requirements: Reserved

1.6.7.6.1.1 Federal Installation/Facility Access: Contractor and all associated sub-contractor employees shall comply with applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by government representative). The employee performing services under this contract shall also provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services, Security Office or the host nation equivalent.

1.6.7.6.2. Contractor Non CAC Eligible Requirements for DOD Facility and Installation Access: Contractor and all associated sub-contractors employees shall comply with adjudication standards and procedures using the National Crime Information Center Interstate Identification Index (NCIC-III) and Terrorist Screening Database (TSDB) (Army Directive 2014-05/AR 190-13), applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by government representative), or, at OCONUS locations, in accordance with status of forces agreements and other theater regulations.

1.6.7.7 Access to Government Information Systems: Reserved

1.6.7.8 Key Control: Reserved

1.6.7.8.1 Reserved

1.6.7.8.2. Reserved

1.6.7.9 Lock Combinations: Reserved

1.6.8 Post Award Conference/Contract Periodic Progress Meetings: Reserved

1.6.9 Contracting Officer Representative (COR): The COR will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration. The COR is authorized to perform the following functions: ensure the Contractor performs the technical requirements of the contract; perform inspections necessary in connection with contract performance; maintain written and oral communications with the Contractor concerning technical aspects of the contract; issue written interpretations of technical requirements, including Government drawings, designs, specifications; monitor Contractor's performance and notifies both the KO and Contractor of any deficiencies; coordinate availability of government furnished property; and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates, or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

1.6.10 Key Personnel: The following contractor personnel are considered key personnel by the government:

a. Primary Government Representative:

POC: Matt Wilson Phone Number: (719) 503-9573 Email: matthew.g.wilson24.civ@army.mil Bldg 1550 Fort Carson, CO 80913

b. Contracting Officer’s Representative (COR) POC: Brian Shanahan Phone Number: (719) 503-9625 Email: brian.m.shanahan.civ@army.mil Bldg 1550 Fort Carson, CO 80913

The Contractor shall provide a contract manager who shall be responsible for the performance of the work. The name of this person and an alternate, who shall act for the Contractor when the manager is absent, shall be designated in writing to the Contracting Officer prior to start of contract performance. The Contract Manager and alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract.

1.6.11 Special Qualifications or Certifications: Reserved

1.6.11.1 IA/IT Training Certification: All Contractor employees and subcontractor employees supporting IA/IT functions must be certified upon contract award as directed in DoD 8570.01-M, DFARS 252.239.7001, and AR 25-

2. Baseline certification as stipulated in DoD 8570.01-M must be completed upon contract award.

1.6.12 Identification of Contractor Employees: Contractor employees shall identify themselves as Contractor personnel and shall avoid representing themselves as Government employees. This identification includes meeting attendance, answering Government telephones, email communications, and working in other situations where Contractor status is not obvious. Contractor personnel identification shall be easily identifiable through the display of badges, name tags, lanyards, etc.

1.6.12.1 Badging of Contractor Employees: If required by the Government, contract personnel and all associated subcontractors employees accessing U.S. facilities or activities, shall present a valid picture ID provided by the Government while accessing Government owned or contracted facilities and shall adhere to facility security policies and restrictions. If applicable, Government issued access badges will not be worn outside designated facility where visible to the general public. Contractor personnel shall return all U.S. Government issued identification to appropriate U.S. Government authorities within five (5) days of the end of their contractual duties.

1.6.12.2 Uniform: Reserved

1.6.13 Contractor Travel: Reserved

1.6.14 Other Direct Costs (ODC): Reserved

1.6.15 Data Rights: Reserved

1.6.16. Non-Disclosure Requirements: Reserved

1.6.16.1 Non-Disclosure Statements: Reserved

1.6.16.2 Advertisement and Social Media: The Contractor shall NOT post information to public website or social media locations, personal or professional, that in any way disclose names, locations, hotel data, participants, discussions, pictures, etc. before, during or after the contract period of performance without the express consent of the Government. The use of propaganda violates DOD Commercial Use of Imagery Guidelines stated at (http://www.defenseimagery.mil/products/DODimagery/commercialuse.html). The Contractor shall not cite any information (e.g., contract information, pictures, locations, etc.) obtained through this contract on any marketing tools to include its company website.

1.6.16.3 INFORMATION ASSURANCE: At no time will the Contractor or associated sub-contractor employees transmit government documents or information over using methods that do not meet the security requirements specified in the National Institute of Standards and Technology (NIST) Special Publication (SP) 800-171, "Protecting Controlled Unclassified Information in Nonfederal Information Systems and Organizations" such as personal electronic mail accounts, public digital data storage sites (cloud storage), social media platforms or instant messaging. Approved government sites such as U.S. Army Aviation and Missile Research Development and Engineering Center (ARMDEC) Safe Exchange at https://safe.amrdec.army.mil/SAFE/About.aspx, or All Partners Access Network (APAN) at https://community.apan.org/, or other transmission means determined by the government must be used.

1.6.17 Organizational Conflict of Interest (OCI): Contractor and subcontractor personnel performing work under this contract may receive, have access to, or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent Organizational Conflict of Interests (OCI) as defined in FAR Subpart 9.5. The Contractor shall notify the KO immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the KO to avoid or mitigate any such OCI. The Contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the KO and in the event the KO unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the KO may affect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the

OCI.

1.6.18 Phase-in/Phase-Out (PIPO) Period: Reserved

1.6.19 General Training Requirements:

1.6.19.1 Anti-Terrorism (AT) Level I Training: Reserved

1.6.19.2 OPSEC Awareness: Reserved

1.6.19.3 Information Assurance (IA) Training: Reserved

1.6.19.4 Information Assurance (IA)/Information Technology (IT) Training: Reserved

1.6.19.5 Threat Awareness Reporting Program (TARP Training): Reserved

1.6.19.6 iWATCH Training: Reserved

1.6.19.7 OPSEC Training: Reserved

http://www.defenseimagery.mil/products/dodimagery/commercialuse.html

PART 2

DEFINITIONS & ACRONYMS

2. DEFINITIONS AND ACRONYMS:

2.1. Definitions:

2.1.1. Contractor. The total contractor organization or a separate entity of it; such as an affiliate, division, or plant that performs its own purchasing.

2.1.2. Contracting officer (KO). A person with the authority to enter into, administer, and/or terminate contracts and make related determinations and findings.

2.1.3. Contracting Officer’s Representative (COR). An individual designated and authorized in writing by the contracting officer to perform specific technical or administrative functions.

2.1.4. Defective Service. A service output that does not meet the standard of performance associated with the Performance Work Statement.

2.1.5. Deliverable. Anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

2.1.6. Key Personnel. Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.7. Performance Work Statement (PWS). A statement of work for performance-based acquisitions that describes the required results in clear, specific, and objective terms with measurable outcomes.

2.1.8. Physical Security. Protection of the perimeter area, government property, and assets that prevent the loss or damage of Government property.

2.1.9. Quality Assurance. The various functions, including inspection, performed by the government to determine whether a Contractor has fulfilled the contract obligations pertaining to quality and quantity.

2.1.10. Quality Assurance Surveillance Plan (QASP). A plan describing how the agency will survey, observe, test, sample, evaluate and document the Contractor’s performance in meeting critical performance standards identified in the contract.

2.1.11. Quality Control (QC). Tasks performed by the Contractor to improve the quality of the organization’s output.

2.1.12. Shall. An imperative command; has a duty to or is required to. Denotes that a regulation must be followed unless the contracting officer has obtained a deviation.

2.1.13. Subcontractor. Any supplier, distributor, vendor, or firm that furnishes supplies or services to or for a prime contractor or another subcontractor.

2.1.14. Work Day. The number of hours per day the Contractor provides services in accordance with the contract.

2.1.15. Work Week. Monday through Friday, unless specified otherwise.

2.2 Acronyms:

ALMS Army Learning Management System ANSI American National Standards Institute AOR Area of Responsibility AR Army Regulation ATCTS Army Training Certification Tracking System AT Anti-Terrorism CAC Common Access Card CFR Code of Federal Regulations CI Counter Intelligence CLIN Contract Line Item Number CONUS Continental United States (excludes Alaska and Hawaii) COR Contracting Officer Representative DD Form 254 Department of Defense Contract Security Requirement List DOD Department of Defense DODD Department of Defense Directive DODI Department of Defense Instruction FAR Federal Acquisition Regulation FHP Force Health Protection FCG Foreign Clearance Guide FY Fiscal Year GFE Government Furnished Equipment GFP Government Furnished Property IA Information Assurance IAW In Accordance With IT Information Technology JPAS Joint Personnel Adjudication System JTR Joint Travel Regulation KO Contracting Officer LOA Letter of Authorization NCIC-III National Crime Information Center Interstate Identification Index NIST National Institute of Standards and Technology ODC Other Direct Costs OCI Organizational Conflict of Interest OCONUS Outside Continental United States (includes Alaska and Hawaii) ODC Other Direct Costs OSHA Occupational Safety and Health Administration OPSEC Operation Security PIPO Phase In/Phase Out PRS Performance Requirements Summary PWS Performance Work Statement QA Quality Assurance QASP Quality Assurance Surveillance Plan QCP Quality Control Program RA Requiring Activity SCR Service Contract Reporting SOP Standard Operating Procedures SPOT Synchronized Predeployment and Operational Tracker TE Technical Exhibit TSDB Terrorist Screening Data Base U.S.C. United States Code

PART 3

GOVERNMENT FURNISHED PROPERTY AND SERVICES

3.1 Government Furnished Property

3.1.1 Reserved

3.1.2 Reserved

3.1.2.1 Reserved

3.1.3 Reserved

3.1.4 Reserved

3.1.5 Reserved

3.1.6 Reserved

3.1.7 Reserved

3.1.8 Reserved

3.2 Emergency and Rescue

3.2.1 The Government will furnish emergency medical and rescue services to prevent loss of life, limb, or undue suffering within the areas serviced by the applicable installation emergency services provider. The Government will seek reimbursement for medical services rendered, as appropriate.

3.2.2 The Government will provide installation fire services to include firefighting, fire prevention inspections and investigations; Installation security services; confined space rescue; and Hazardous Material (HAZMAT) first response.

3.3 Telecommunications/Utilities

3.3.1 The Government will provide reasonable access to Government-furnished telecommunications for official use related to this effort. Line service will include on-post service, and Defense Switched Network (DSN). The cost of unofficial telephone service (e.g., telephone service not incidental to performance of the contract) shall be reimbursed to the Government. The contractor shall ensure compliance with AR 25-1 Information Assurance as related to telecommunications use and access. The Government will not provide reimbursement for additional services or special connectivity relative to contractor unique equipment, software, or corporate requirements.

3.3.2 The Government will furnish appropriate amounts of heat, heating fuels, gas, electricity, sewage, and water utilities, as currently installed in GFF, for use under this contract. All facilities do not receive the same utility services.

The contractor shall not change or modify any Government provided utility systems or components or install any CFE components or system without prior KO or designated representative written approval as coordinated through the

DPW.

3.3.3 The Government will provide limited access to the existing Local Area Network (LAN) to include electronic mail (e-mail). The number of active LAN drops and e-mail accounts available will be determined by the Government.

The contractor shall not use the LAN or e-mail for purposes other than official Government work required under this contract.

3.3.4 Radio frequency assignments and authorization will be controlled and furnished by the Government. The contractor will not operate any radio (e.g. FMS/GMRS [Family Radio Service / General Mobile Radio Service] typically commercially available with frequencies in the 450-470 MHz band and less than 50 watts) on the installation without proper authorization.

3.4 Government Owned Vehicles: Reserved

3.5 GFE Tools, Hand Tools, Equipment; Test, Measurement and Diagnostic Equipment (TDME) Calibration Services: Reserved

3.6 Government Furnished Facilities and Real Property

3.6.1 The Government will provide the facilities listed in Technical Exhibit - Government Furnished Facilities including installed equipment listed in Technical Exhibit - Government Furnished Equipment. Some facilities may be jointly occupied by contractor and Government personnel or other third party contractor personnel.

3.6.2 The contractor shall not make alterations to GFF without the prior written approval of DPW.

3.6.3 The contractor is directly responsible to coordinate for any and all facility repairs with the local DPW Work Order Section (emergency or normal work orders) for required repairs.

3.6.4 The contractor shall submit all other facility maintenance, repair, new construction, and major equipment installation requests using DA Form 4283 to the appropriate Facility Coordinator for processing.

3.6.5 The contractor shall establish and maintain an up-to-date GFF work order log on-site for each major functional area and equipment maintenance shop for all DPW work and service orders submitted. The contractor shall ensure the DPW work order logs contain the following information: work order number, date and time work order(s) submitted, name of person initiating work order(s), reason for work order(s), any follow-up data and date of work order closeout.

3.6.6 The Government will provide parking areas for privately owned vehicles (POV). Contractor personnel shall comply with all local regulations and directives concerning POV traffic and parking.

3.6.7 The contractor shall ensure areas are properly being mowed in accordance with DPW provided common levels of service. The contractor will keep all areas controlled and occupied by the contractor free from over-grown vegetation. The contractor may be responsible for incidental grass (weed) trimming / mowing not provided under the DPW common level of service as directed by the KO

3.6.8 The contractor shall clear areas adjacent to GFF as required to gain safe access to facilities from parking areas.

This may include sidewalks, walk ways, or other incidental areas.

3.7 Government Furnished Services

3.7.1 The Government will provide preventive maintenance and repair of GFF in accordance with AR 420-1. The contractor shall provide the name and telephone number of its designated point of contact that will be requesting repairs / opening work orders to the appropriate Facility Coordinator during the transition-in period.

3.7.2 The Government may provide scheduled custodial services for contractor operated administrative areas on a limited basis in accordance with the current DPW contract. The contractor shall report to the Government, any discrepancies in performance of Government provided services.

3.7.3 The Government will provide pest control services as required.

3.7.4 The Government will provide grass cutting in accordance with the current post-wide grass cutting contract.

3.7.5 The Government will provide snow removal outside the contractor’s area of responsibility at contractor-occupied facilities.

3.8 The Government will provide available containers at specific contractor occupied facilities for collection of recyclable paper and cardboard, on-hand scrap metal, non-hazardous waste wood and wood by-products, and trash pickup.

PERFORMANCE WORK STATEMENT (PWS) [418th CSB TEMPLATE] Version 1 August 2021

418th CSB Vs 1 202108

PART 4

CONTRACTOR FURNISHED FACILITIES AND EQUIPMENT

4.1 Contractor Furnished Facilities and Equipment – General

4.1.1 The contractor shall procure material, equipment, and supplies, which are incidental to the provision of services of this PWS. The contractor shall ensure on-site maintenance personnel are equipped with proper individual / hand tools for the effort to be completed (i.e. general mechanics tools). The Government will not provide individual tools to be used by maintenance personnel under this effort. Each employee mechanic must have their own tools. The Government has revoked its assumption of risk regarding individual tools used under this effort. At no time will the Government be responsible for the replacement of lost, damaged, or broken individual tools.

4.1.2 Except for those items and services specifically stated in Part 3 as Government-furnished, the contractor shall furnish everything needed to perform this contract according to all its terms and conditions as stated in specific sections of this PWS and as identified in the Purchasing/Invoicing Guide.

4.1.3 Contractor-furnished equipment or items, inoperable or unserviceable for any reason, must be removed from the U.S. Government’s Installation within ten (10) business days after failure. The condition of contractor-furnished equipment shall not relieve the contractor of responsibility to provide services as required in this contract. The contractor shall immediately notify the KO and COR, in writing, of circumstances regarding delay of work due to equipment or material problems.

4.1.4 The contractor shall furnish additional telephone and peripheral equipment requirements not furnished by the U.S. Government, if required. All additional costs must be approved in writing by the KO prior to the items being placed in service.

4.1.5 All contractor furnished vehicles shall be maintained in a neat, presentable, and operational condition and shall meet Government safety inspection standards. The contractor’s vehicles not meeting standards shall not be operated or stored on U.S. Government installations. The contractor shall provide a sign on the right and left side of contractor furnished vehicles with the contractor's company name and telephone number.

4.2 Materials and Equipment

4.2.1 The contractor shall use the equipment type and size suitable for the required operation and shall operate the equipment from existing Government-furnished electrical power sources. The contractor shall affix a highly visible, permanent contractor’s nameplate on all contractor-owned equipment. The contractor shall ensure that if commingling of U.S. Government and contractor-furnished equipment occurs, each set of equipment is easily identifiable and can be separated for inspection and inventory as required.

4.2.2 The contractor shall maintain a sufficient quantity of on-hand materials and supplies to perform all work required under this Contract. Failure on the part of the contractor to provide sufficient quantities and quality of supplies and materials within the specifications of the Contract shall not be cause for reduction in any service or performance. The contractor shall maintain stocks to ensure continuous operation of critical systems as approved by the KO. Critical systems are those that are directly related to health care, safety, and mission accomplishment. The contractor shall provide a system for rapid procurement of items whose usage levels do not require maintenance of on-hand stocks. This system shall include a list of vendors for each such mission-critical repair item, information on availability, and expected delivery times.

August 2021

PART 5

SPECIFIC TASKS

5. Specific Tasks:

5.1. Basic Services. The contractor shall provide services for non-personal services to provide proper and thorough cleaning in the critical data center environments to include Specialized Cleaning of the Data Center in Building 1550 computer room floors (Sub and Raised) racks and common areas. The contractor shall accomplish:

Equipment: thoroughly vacuum with HEPA filtration vacuums with a grounded electrical system will be used when removing contaminants from the equipment surfaces where needed and wipe all free-standing support equipment; thoroughly vacuum and wipe all data cabinets and free-standing computer equipment (exteriors); thoroughly wipe and deep clean all desktop computer equipment such as keyboards and monitors; thoroughly vacuum and wipe all safely and easily accessible surfaces inside of data cabinets;

thoroughly detail 2-post racks.

Environment: thoroughly remove dust from fixtures, furniture and wall mounted casings; clean overhead surfaces up to drop ceiling.

Top of Floor Surface: remove debris from floor, including underneath free-standing equipment and furniture; deep clean the top of the floor surface and rejuvenate the high-pressure laminate panel (HPL);

two step clean rinse process to prevent film residue; detail ramps and ramp landings.

Subfloor: systematically access small sections at a time all accessible tiles will be pulled; thoroughly vacuum subfloor slab to include the removal of dust and debris from underneath dense conduit; clean pedestals, stringers, conduit, pipes and sides of tiles; decontaminate perforated tiles inside the data center, outside of airflow and vacuum immediately; carefully replace floor tiles to original location; create subfloor report with concerns of rust, corrosion, crimpled cabling, leaks, structural problems, poor connections, etc.

Drop Ceiling: thoughtfully protect against contaminates falling onto equipment and cabinets below; wipe ceiling grid under every accessible ceiling tile including wiping underside of grid as needed; vacuum then wipe ceiling grid; clean all remaining accessible surfaces safely and easily up to the desk using a vacuum, towel and or treated duster.

5.2. Task Heading. Tasks consist of the following:

Data center cleaning services and frequencies are related to several factors when determining the necessary elements of a preventive maintenance program to help ensure an optimal environment for data processing equipment. The higher degree of reliability required in a data center will require a higher degree of cleanliness, and thus require a higher frequency of services. DATA CENTER - CARSON has consulted industry leading manufacturers, consultants, and end users to help develop the following industry standards for four levels of cleanliness.

Subfloor Surface Cleaning

Subfloor surface cleaning includes vacuuming the concrete subfloor plenum using specialized critical filter vacuums in compliance with recognized standards for cleaning data centers. This service removes contamination from your subfloor plenum to eliminate the build-up of particulates that can be carried into your room’s air flow and cause downtime inside your Datacom equipment.

Raised Floor Surface Cleaning

A low-speed revolution floor scrubber containing an interference-suppressed motor will be used to deep clean and restore the surface of the floors. Utilize safety signs within the room and use minimum amount of water during this process. Areas not accessible with the floor scrubber will be hand cleaned. Tape marks, August 2021 glue build-up, paint and ground in dirt will be removed from the surfaces, perimeters, and base molding.

Safely damp mop with low lint mops, fiberglass mop handles, removing any remaining surface contaminates. Accessible floor tiles will be neutralized, eliminating any static electricity build-up with a non-conductive solution.

Exterior Equipment Surface Cleaning

Exterior equipment surface cleaning includes cleaning the exterior surface of cabinets, equipment, and workstations by vacuuming where applicable with critical filtered vacuums, and then wiped clean an approved anti-static cleaner approved for use in data center environments. No input devices should be cleaned unless the device is completely powered down.

Interior Server Cabinet Cleaning

Interior server cabinet cleaning includes cleaning the surface of the server cabinet doors, server exhaust fans, and surfaces of the servers inside the cabinet. Surfaces are vacuumed with critical filtered vacuums and then wiped clean using an approved anti-static cleaner approved for use in data center environments.

Ceiling Cleaning

Ceiling cleaning includes overhead cleaning by either vacuuming above the drop ceiling tiles by using critical filter vacuums in compliance with recognized standards for cleaning data centers, and / or vacuuming and wiping clean overhead raceways with an approved anti-static cleaner approved for use in data center environments.

Anti-Static Floor Finishing

Anti-static floor finishing includes applying an approved anti-static floor finish to non-raised floor surfaces to prevent dangerous static build-up. Manufacturers of high pressure laminated (HPL) access floor panels strongly recommend never to apply floor wax to the surface of the access floor panels.

Subfloor Encapsulation

Subfloor encapsulation includes the application of an epoxy coating to the concrete subfloor plenum surface that acts as a vapor and dust barrier. Epoxy coatings should be applied manually to the surface of the subfloor plenum. Installing a Subfloor encapsulant is one of the best ways to reduce concrete dusting and subsequent airborne particulate concentrations in your data center.

Airborne Particulate Count Sampling

Airborne particle count sampling includes a sampling of airborne particulates within your data center utilizing a laser particle counter. Particulate sampling is an indicator of airborne contamination. We recommend that an airborne particle count sampling be obtained at each regularly scheduled maintenance cleaning by trained personnel.

Recommended Equipment & Chemicals

It is necessary to ensure when cleaning the data center environment that the proper equipment and chemicals will be utilized to ensure that contamination is captured and removed, and not reintroduced back into the environment. Control over contaminant levels in a computer room is an extremely important consideration when evaluating an environment. The impact of contamination on sensitive electronic hardware is well recognized, but the most harmful contaminants are often overlooked because they are so small. Most particles smaller than 10 microns are not visible to the naked eye under most conditions; yet, it is these particles that are most likely to migrate to areas where they can do damage.

Vacuums

August 2021

All vacuums should either employ a HEPA (High Efficiency Particulate Air) filter at a 99.97% efficiency at

0.3 microns; or a ULPA (Ultra Low Particulate Air) filter at 99.999% efficiency at 0.12 microns.

NOTE: ULPA filter efficiency is preferred to HEPA filters because of the higher efficiency rating. Also, all vacuums used around Datacom equipment should utilize an Electromagnetic/Radio Frequency Interference shielded motor housing.

Tools and Supplies

All attachments and tools utilized in the data center should be non-conductive, and supplies like wiping cloths and mops should be made of a low lint material designed to be used in clean room environments.

Cleaning Chemicals

All cleaning chemicals used to clean floor surfaces should be non-ammoniated, pH neutral, static dissipative, and rated safe for use in data center environments on HPL floor tiles. Chemicals used on equipment surfaces should be an antistatic cleaner designed to be used in a data center environment.

Chemicals NOT authorized to clean the Data Center: Ammonia based chemicals including Ammonium Chloride and Glass Cleaner, i.e. Windex - these all pose a serious hazard in the Data Center.

Approved Equipment & Materials

- Triple-filtration high-efficiency particulate air (HEPA) or S-Class vacuums, capable of removing 99.97 percent of particles 0.3 microns or larger.

- Cleaning chemicals that are pH neutral, static dissipative, and approved or qualified by computer hardware manufacturers. Material Safety Data Sheets Must be provided to the Data Center Manager prior to performing work.

- Canned air.

- Lint-free mops that are approved or qualified by computer hardware manufacturers. Mops should have nonmetal handles and sewn ends, to prevent snagging. Mop heads should have looped ends, not ends that are open or stringy or both.

- Lint-free, antistatic wipes and towels that are approved or qualified by computer hardware manufacturers.

- Low-speed floor scrubbing machines.

- Electrical cords that are in good condition and possess appropriate ground configuration.

- A stable stepladder with non-marking rubber feet.

5.3. Service Contract Reporting (SCR): Reserved

August 2021

PART 6

APPLICABLE PUBLICATIONS

6. APPLICABLE PUBLICATIONS (CURRENT EDITIONS)

6.1. The Contractor must abide by all applicable regulations, publications, manuals, and local policies and procedures.

6.1.1 DOD Commercial Use of Imagery Guidelines

6.1.2 AR 190-13, The Army Physical Security Program

6.1.3 Army Directive 2014-05, Policy and Implementation Procedures for CAC Credentialing Access for Uncleared Contractors

6.1.4 DOD 5220.22-M, National Industrial Security Program Operating Manual

6.1.5 Defense Federal Acquisition Regulation Supplement (DFARS)

6.1.6 Joint Travel Regulation (JTR)

6.1.7 AR 735-5, Policies and Procedures for Property Accountability

6.1.8 DODD 8570.01, Information Assurance Training Certification and Workforce Management

6.1.9 DOD 8570.01-M, Information Assurance Workforce Improvement Program

6.1.10 AR 25-2, Information Assurance

6.1.11 DODI 2000.16 DoD Antiterrorism (AT) Program

August 2021

PART 7

ATTACHMENT/TECHNICAL EXHIBIT LISTING

7. Attachment/Technical Exhibit List:

7.1 Attachments:

7.1.1 Attachment 1 – Performance Requirements Summary

7.1.2 Attachment 2 – Deliverables Schedule

7.2 Technical Exhibits:

7.2.1 Technical Exhibit A – Estimated Workload Data

August 2021

ATTACHMENT 1

Performance Requirements Summary The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The standard should relate to timeliness, quality, or quantity (metrics) of service required by the Contractor is stated in the PWS verbiage. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

Performance Objective

(The Service required— usually a shall statement)

Standard Performance Threshold (This is the maximum error rate. It could possibly be “Zero deviation from standard”)

Incentive (Positive and/or

Negative)

1. Combating Trafficking in Persons FAR 52.222-50 c

The Contractor shall Notify its employees of

a. The United States Government's zero tolerance policy described in paragraph

(b) of this clause

The actions that will be taken against employees for violations of this policy. Such actions may include, but are not limited to, removal from the contract, reduction in benefits, or termination of employment.

100% Compliance Contractor compliance rate shall be utilized as objective evidence of contract compliance and documented into the CPAR system;

contractor shall re-perform the service

2. Service Contract Reporting PWS para. 5.3 and CLIN

The Contractor shall completely fill in all the information in the format at the following web address http://sam.gov . The contractor shall provide the estimated total cost (if any) incurred to comply with this reporting requirement. Reporting period shall be the period of performance not to exceed 12 months ending September 30 of each government fiscal year and must be reported by 31 October of each calendar year. If contract period of performance ends prior to September 30, the contractor has 30 day from end date of the contract to complete the SCR requirement. (as applicable)

100% Compliance Contractor compliance rate shall be utilized as objective evidence of contract compliance and documented into the CPAR system;

contractor shall re-perform the service

PRS # 1.

PRS#1 - PWS para 1.5.4.1 Government Facility Office Hours: The Government facility office hours are 0700 to 1700, Monday through Friday, except U.S. Holidays

Government facility is not open for operations during the recognized U.S. Holidays identified in paragraph 1.6.3.1

Customer Feedback Cleaning Services will not be performed when the building is closed for Holidays or After hours.

PRS#2 - PWS para 1.6.3 Installation Access:

Access to U.S.

installations, buildings and

The Contractor shall be aware of and comply with the requirements associated with Installation Access Control. The Government is not liable for any costs associated with

100% Compliance The Contractor shall be aware of and comply with the requirements http://sam.gov/

August 2021 controlled areas is limited to personnel who meet security criteria and are authorized.

performance delays due solely to a firm’s failure to comply with Installation Access Control System (IACS) processing requirements.

associated with Installation Access Control. The Government is not liable for any costs associated with performance delays due solely to a firm’s failure to comply with Installation Access Control System (IACS) processing requirements.

PRS#3 - PWS para1.6.6 Operations Security (OPSEC) Requirements:

Contractor personnel shall adhere to facility security policies and restrictions.

The Contractor shall immediately report suspicious activities to security personnel.

100% Inspection Zero Deviation from Standard

August 2021

ATTACHMENT 2

Deliverables Schedule

Deliverable Frequency # of Copies Medium/Format Submit To Reserved Reserved Reserved Reserved Reserved

August 2021

TECHNICAL EXHIBIT A

Estimated Workload Data

0BITEM

NAME

ESTIMATED QUANTITY

1 Thoroughly clean subfloor, equipment, environment and raised floor surface (as described). Includes detail cleaning inside server cabinets and damp mopping of subfloor slab

Data Center, 3 offices, Computer

Café, Network room

6 areas

2 Clean above drop ceiling in all areas Data Center, 3 offices, Computer

Café, Network room

6 areas

August 2021

ATTACHMENT 1 – OCI LANGUAGE

1.6.17 Organizational Conflict of Interest (OCI).

(a) Reserved

(b) Mitigation plans. Reserved

(c) Potential Organizational Conflict of Interest. Reserved

(1) Unequal access to information. Reserved

(2) Biased ground rules. Reserved

(3) Impaired objectivity. Reserved

(d) Reserved

(e) Reserved

(f) Reserved

(1) Reserved

(2) Reserved

(3) Reserved.

(4) Reserved