PWS_DC-CLEANING _05092025.pdf

AUG 22

Performance Work Statement (Includes associated Performance Requirements Summary (PRS)

PERFORMANCE WORK STATEMENT (PWS)

FORT CARSON RNEC DATA CENTER CLEANING

Period Of Performance:

Base: 06/01/2025 - 05/31/2026

Option Year 1: 06/01/2026 – 05/31/2027 Option Year 2: 06/01/2027 – 05/31/2028 Option Year 3: 06/01/2028 – 05/31/2029

Part 1 General Information

1. General: This is a non-personal service(s) contract under which the personnel rendering the service(s) are not subject, either by the contract’s terms or by the manner of its administration, to the supervision and control usually prevailing in relationships between the Government and its employees.

1.1 Description of Services/Introduction: This is a non-personal service(s) contract to provide cleaning of the Data Center at the West Region Network Enterprise Center, 6151 Specker Ave.

Bldg. 1550 Fort Carson, CO 80913-4165; for 8,515 Square feet of raised floor space, that includes 5 offices, and 1 centralized switch room all connected and sharing the same raised floor area. The rooms and sq/ft are as follows: RM 1050 (5360 sq/ft), RM 1051/1051A (575 sq/ft), RM 1052 (630 sq/ft), RM 1053 (580 sq/ft), RM 1054 (650 sq/ft), and RM 1055 (720 sq/ft).

To include equipment, environment, HPL surface deep clean, subfloor, above ceiling drop, monitors in area, tiles, backdrops, desk surfaces, vacuum and mop floors. Subfloor surface cleaning includes vacuuming the concrete subfloor plenum using specialized critical filter vacuums in compliance with recognized standards for cleaning Data Centers. The service removes contamination from the subfloor plenum to eliminate the build-up of particulates carried into the Data Centers airflow and cause downtime inside your data center equipment. Ceiling cleaning includes overhead cleaning by vacuuming and wiping clean overhead raceways with an approved anti-static cleaner that is approved for use in data center environments.

1.1.2 Period of Performance: 06/01/2025-05/31/2029 Base + 4 Option years as follows:

Base: 06/01/2025 - 05/31/2026 Option Year 1: 06/01/2026 – 05/31/2027 Option Year 2: 06/01/2027 – 05/31/2028 Option Year 3: 06/01/2028 – 05/31/2029

1.2 Background: Insufficient cleaning in the Data Center imposes a safety risk due to increased potential of a fire in the Data Center. A fire in the Data Center can cause disastrous catastrophic loss of, or complete failure, to mission critical equipment as well as jeopardizing the life, health, safety of all personnel in the facility. Short circuits, hardware failures, and fire can be caused by Zinc whiskers and other particulate matter bridging between conductive tracks within electronics equipment.

1.3 Scope: The Contractor shall provide non-personal service(s). Provide proper and thorough cleaning in our critical data center environments:

Equipment: thoroughly vacuum with HEPA filtration vacuums with a grounded electrical system will be used when removing contaminants from the equipment surfaces where needed and wipe all free-standing support equipment; thoroughly vacuum and wipe all data cabinets and free-standing computer equipment (exteriors); thoroughly wipe and deep clean all desktop computer equipment such as keyboards and monitors; thoroughly vacuum and wipe all safely and easily accessible surfaces inside of data cabinets; thoroughly detail 2-post racks.

Environment: thoroughly remove dust from fixtures, furniture and wall mounted casings; clean overhead surfaces up to drop ceiling.

Top of Floor Surface: remove debris from floor, including underneath free-standing equipment and furniture; deep clean the top of the floor surface and rejuvenate the high pressure laminate panel (HPL); two step clean rinse process to prevent film residue; detail ramps and ramp landings.

Subfloor: systematically access small sections at a time all accessible tiles will be pulled;

thoroughly vacuum subfloor slab to include the removal of dust and debris from underneath dense conduit; clean pedestals, stringers, conduit, pipes and sides of tiles; decontaminate perforated tiles inside the data center, outside of airflow and vacuum immediately; carefully replace floor tiles to original location; create subfloor report with concerns of rust, corrosion, crimpled cabling, leaks, structural problems, poor connections, etc.

Drop Ceiling: thoughtfully protect against contaminates falling onto equipment and cabinets below; wipe ceiling grid under every accessible ceiling tile including wiping underside of grid as needed; vacuum then wipe ceiling grid; clean all remaining accessible surfaces safely and easily up to the desk using a vacuum, towel and or treated duster.

1.4 Objectives: This PWS defines the requirements for the Contractor to perform Specialized Cleaning of the Data Center in Building 1550 computer room floors (Sub and Raised) racks and common areas.

1.5 General Information:

1.5.1 Quality Control Plan (QCP): Reserved.

1.5.1.1 (Optional addendum to the QCP) Reserved.

1.5.2 Quality Assurance: The Government will evaluate the Contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the Government must do to ensure that the Contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the acceptable quality levels (performance thresholds).

1.5.3 Recognized Holidays: The following provides information on recognized holidays for the purpose of the PWS. If submittal of any documentation (e.g. deliverables, submittals, etc.)

deadlines fall on a holiday, the closest workday prior to the holiday will apply as the deadline for submittal.

1.5.3.1 U.S. Holidays: Work shall not be performed on U.S. federally recognized holidays occurring during the normal workweek unless otherwise directed by the Contracting Officer.

When a U.S. holiday occurs on a Saturday or a Sunday, the holiday is observed on the preceding Friday or following Monday, respectively.

New Year’s Day January 1st M. L. King Memorial Day 3rd Monday in Jan

Presidents Day 3rd Monday in February Memorial Day last Monday in May Juneteenth June 19th Independence Day July 4th

Labor Day 1st Monday in September Columbus Day 2nd Monday in October Veteran’s Day November 11th Thanksgiving Day 4th Thursday in November Christmas Day December 25th

1.5.4 Operating Hours: The Government facility office hours, facility operating hours, and the Contractor support hour requirements often coincide, however, they may differ. Please refer to the following.

1.5.4.1 Government Facility Office Hours: The Government facility office hours are 0700 to 1700, Monday through Friday, except U.S. Holidays identified in paragraph 1.5.3.1 above or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings.

1.5.4.2 Government Facility Operating Hours: The Government facility operating hours occur between the hours of 0700 to 1700, Monday through Friday. Government facility is not open for operations during the recognized U.S. Holidays identified in paragraph 1.6.3.1 above.

The Government facility may close due to local or national emergencies, administrative closings, or similar Government directed facility closings and will be communicated by the Contracting Officer to the Contractor.

1.5.4.3 Contractor Support Hours: Reserved.

1.5.4.3.1 Contractor Work Plan: Reserved.

1.5.5 Training Holidays: Reserved.

1.5.6 Place of Performance: The work to be performed under this contract will be performed in the West Region Network Enterprise Center, 6151 Specker Ave, Bldg.1550 Fort Carson, CO 80913-4165, Rooms 1050, 1051/1051A, 1052, 1053, 1054, 1055.

1.6 Security Requirements: The following information is provided on security related matters.

1.6.1 Security Program: Reserved.

1.6.2 Personnel Security Clearance Requirements: Reserved.

1.6.3 Installation Access: Access to U.S. installations, buildings and controlled areas is limited to personnel who meet security criteria and are authorized. Failure to submit required information/data and obtain required documentation or clearances will be grounds for denying access to U.S. installations, buildings and controlled areas. The Contractor shall ensure that any subcontractors used in performance of this contract complies with these requirements and that all employees, of both the Contractor and any subcontractor utilized by the Contractor, are made aware of and comply with these requirements.

1.23 Required Training: Reserved.

1.23.1 Anti-Terrorism (AT) Level I Training: Reserved.

1.23.2 OPSEC Training: Reserved.

1.23.3 iWATCH Training Reserved.

1.23.4 Information Assurance (IA) Training Reserved.

1.23.5 Personally Identifiable Information (PII): Reserved.

1.25 Notice to Proceed: Reserved

1.26 Government Property and Services: Reserved.

1.27 Conventional Forces Europe (CFE) Treaty Verification Inspection: Reserved.

2. Definitions and Acronyms

PART 2

DEFINITIONS & ACRONYMS

2.1 Definitions: Although not inclusive of every term used within this PWS, the following provides a list of definitions used throughout this PWS and commonly used in the acquisition field.

Contracting Officer – means a person with the authority to enter into, administer, and/or terminate contracts and make related determinations and findings on behalf of the Government. Note: The only individual who can legally bind the Government.

Contracting Officer's Representative (COR) – As defined in DFARS 202.101, means an individual designated and authorized in writing by the Contracting Officer to perform specific technical or administrative functions. DoD Instruction (DoDI) 5000.72, Part II Definitions states the following when defining a COR: “Defined in subpart 202.101 of Reference (f). Any individual delegated responsibilities pursuant to subpart 1.602-2 of Reference (e), regardless of local terminology, must be certified in accordance with this instruction. For example, local terminology can be COR, Contracting Officer’s technical representative, technical point of contact, technical representative, alternate COR, administrative COR, assistant COR, line-item manager, task order manager, quality assurance personnel, quality assurance evaluator, or COR management.” In addition, Army Regulation 70-13, Chapter 2, paragraph 2-2g, states, in part, the following when providing other surveillance support personnel to assist the COR when needed, “…These other surveillance support personnel may serve as on-site representatives of the COR in performance of actual contract surveillance if they meet all COR requirements and have been appointed by the Contracting Officer as alternate CORs.”

Contractor – means a supplier or vendor awarded a contract to provide specific supplies or service to the Government. The term used in this contract refers to the prime.

Contractor-acquired Property - means property acquired, fabricated, or otherwise provided by the Contractor for performing a contract and to which the Government has title.

Day – means, unless otherwise specified, a calendar day.

Defective Service – means a service output that does not meet the standard of performance associated with the Performance Work Statement.

Deliverable – means anything that can be physically delivered but may include non-manufactured things such as meeting minutes or reports.

Government-furnished Property – As reflected in FAR 52.245-1, Government-furnished Property “means property in the possession of, or directly acquired by, the Government and subsequently furnished to the Contractor for performance of a contract. Government-furnished property includes, but is not limited to, spares and property furnished for repair, maintenance, overhaul, or modification. Government-furnished property also includes contractor-acquired property; if the contractor-acquired property is deliverable under a cost contract when accepted by the Government for continued use under the contract

Government Property - means all property owned or leased by the Government. Government property includes both Government-furnished and Contractor-acquired property. Government property includes material, equipment, special tooling, special test equipment, and real property.

Government property does not include intellectual property and software.

Property Administrator - means an authorized representative of the Contracting Officer appointed in accordance with agency procedures, responsible for administering the contract requirements and obligations relating to Government property in the possession of a Contractor.

High Level Objective (HLO) – means a key overarching result-based objective for a project necessary to achieve the project’s vision. HLOs are similar to Level 2 in a Work Breakdown Structure. Each HLO may contain several statements to flesh out the areas necessary to meet the objective.

Physical Security – means that part of security concerned with physical measures designed to safeguard personnel; to prevent unauthorized access to equipment, installations, material, and documents; and to safeguard against espionage, sabotage, damage, and theft.

Quality Assurance – (or Government contract quality assurance) means the various functions, including, inspection, performed by the Government to determine whether a Contractor has fulfilled the contract obligations pertaining to quality and quantity.

Quality Assurance Surveillance Plan (QASP) – means the key Government-developed surveillance process document and is applied to Performance-Based Service Contracting (PBSC). The QASP is used for managing Contractor performance assessment by ensuring that systematic quality assurance methods validate that Contractor quality control efforts are timely, effective, and are delivering the results specified in the contract or task order. The QASP directly corresponds to the performance objectives and standards (i.e., quality, quantity, timeliness) specified in the Performance Work Statement (PWS). It provides specific details on how the Government will survey, observe, test, sample, evaluate, and document Contractor performance results to determine if the Contractor has met the required standards for each objective in the PWS. QASP, with very few if any exceptions, is an internal to Government document.

Quality Control – means all necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

Statement – means the specific results-based activities required to satisfy HLOs. A statement contains a result, the context of the statement, and the required action(s). Statements focus on “what” is to be accomplished; however, they are not prescriptive in describing “how” the outcome is to be achieved. Each HLO may have several statements to flesh out the areas necessary to meet the objective. Statements are similar to Level 3 in a Work Breakdown Structure.

Subcontractor – means one that enters into a contract with a prime Contractor. The Government does not have privity of contract with the subcontractor.

Workday - The number of hours per day the Contractor provides services in accordance with the contract.

Work Week - Monday through Friday, unless otherwise specified.

2.2 Acronyms: Although not inclusive of every term used within this PWS, or that may be included in an acquisition, the following provides a list of acronyms commonly used in the acquisition field.

ACOR Alternate Contracting Officer's Representative AE Army in Europe AFARS Army Federal Acquisition Regulation Supplement AHA Activity Hazard Analysis AOR Area of Responsibility AR Army Regulation AT Anti-terrorism ATCTS Army Training Certification Tracking System CAC Common Access Card CCE Contracting Center of Excellence CFE Conventional Forces Europe CFR Code of Federal Regulations CONUS Continental United States (excludes Alaska and Hawaii) COR Contracting Officer’s Representative COTS Commercial-Off-the-Shelf DA Department of the Army DD250 Department of Defense Form 250 (Receiving Report) DD254 Department of Defense Contract Security Requirement List DFARS Defense Federal Acquisition Regulation Supplement DMDC Defense Manpower Data Center DoD Department of Defense FAR Federal Acquisition Regulation FRG Federal Republic of Germany GFP Government Furnished Property HLO High Level Objective HIPAA Health Insurance Portability and Accountability Act of 1996 IA Information Awareness IAC Installation Access Control IACO Installation Access Control Office ID Identification

IGCE Independent Government Cost Estimate IT Information Technology JTR Joint Travel Regulation JPAS Joint Personnel Adjudication System KO Contracting Officer OCI Organizational Conflict of Interest OCONUS Outside Continental United States (includes Alaska and Hawaii) ODC Other Direct Costs OPSEC Operations Security PA Property Administrator PII Personally Identifiable Information PIPO Phase In/Phase Out POC Point of Contact PRS Performance Requirements Summary PWS Performance Work Statement QA Quality Assurance QAP Quality Assurance Program QASP Quality Assurance Surveillance Plan QC Quality Control QCP Quality Control Program RA Requiring Activity RCO Regional Contracting Office RNEC Regional Network Enterprise Center SIGE Safety and Health Protection Plan TE Technical Exhibit USAG United States Army Garrison USAREUR United States Army Europe UOM Unit of Measure

PART 3

GOVERNMENT PROPERTY (GP) AND SERVICES

3. Government Property and Services

3.1 Services: Reserved.

3.2 Facilities: Reserved.

3.3 Utilities: Reserved.

3.4 Equipment: Reserved.

3.5 Special Tooling and Test Equipment: Reserved.

3.6 Materials: Reserved.

3.7 Training: Reserved.

3.8 Common Access Cards (CAC): Reserved.

PART 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

4. Contractor Furnished Property and Services Reserved

4.1 General: Reserved.

4.2 Secret Facility Clearance: Reserved.

4.3 Materials: Reserved.

4.4 Vehicles and Equipment: Reserved.

4.5 Background Checks): The Contractor shall provide Background Checks in accordance with this PWS and as determined by the Government. Background checks are required for access to all Army installations.

PART 5

SPECIFIC TASKS

5.1 Basic Services: The Contractor shall provide a cleaning service for the Data Center at the West Region Network Enterprise Center, 6151 Specker Ave. Bldg. 1550 Fort Carson, CO 80913-4165. The facility consists of 8,515 square feet of raised floor space, encompassing five offices and one centralized switch room, all interconnected within the same raised floor area. The rooms and sq/ft are as follows: RM 1050 (5360 sq/ft), RM 1051/1051A (575 sq/ft), RM 1052 (630 sq/ft), RM 1053 (580 sq/ft), RM 1054 (650 sq/ft), and RM 1055 (720 sq/ft). Cleaning services shall be scheduled and performed annually in July. The duration of the cleaning process may extend from several days to one week. The contractor (KTR) is required to coordinate with the contracting officer's representative (COR) to arrange the specific service date and time at least two weeks in advance.

5.1.1 Period Of Performance:

Base: 06/01/2025 - 05/31/2026 Option Year 1: 06/01/2026 – 05/31/2027 Option Year 2: 06/01/2027 – 05/31/2028 Option Year 3: 06/01/2028 – 05/31/2029

5.2 Tasks: Tasks consist of the following:

Data center cleaning services and frequencies are related to several factors when determining the necessary elements of a preventive maintenance program to help ensure an optimal environment for data processing equipment. The higher degree of reliability required in a data center will require a higher degree of cleanliness and thus require a higher frequency of services.

DATA CENTER - CARSON has consulted industry leading manufacturers, consultants, and end users to help develop the following industry standards for four levels of cleanliness.

Subfloor Surface Cleaning

Subfloor surface cleaning includes vacuuming the concrete subfloor plenum using specialized critical filter vacuums in compliance with recognized standards for cleaning data centers. This service removes contamination from your subfloor plenum to eliminate the build-up of particulates that can be carried into your room’s air flow and cause downtime inside your Datacom equipment.

Raised Floor Surface Cleaning

A low-speed revolution floor scrubber containing an interference-suppressed motor will be used to deep clean and restore the surface of the floors. Utilize safety signs within the room and use minimum amount of water during this process. Areas not accessible with the floor scrubber will be hand cleaned. Tape marks, glue build-up, paint and ground in dirt will be removed from the surfaces, perimeters, and base molding. Safely damp mop with low lint mops, fiberglass mop handles, removing any remaining surface contaminates. Accessible floor tiles will be neutralized, eliminating any static electricity build-up with a non-conductive solution.

Exterior Equipment Surface Cleaning

Exterior equipment surface cleaning includes cleaning the exterior surface of cabinets, equipment, and workstations by vacuuming where applicable with critical filtered vacuums and then wiped clean an approved anti-static cleaner approved for use in data center environments.

No input devices should be cleaned unless the device is completely powered down.

Interior Server Cabinet Cleaning Interior server cabinet cleaning includes cleaning the surface of the server cabinet doors, server exhaust fans, and surfaces of the servers inside the cabinet. Surfaces are vacuumed with critical filtered vacuums and then wiped clean using an approved anti-static cleaner approved for use in data center environments.

Ceiling Cleaning

Ceiling cleaning includes overhead cleaning by either vacuuming above the drop ceiling tiles by using critical filter vacuums in compliance with recognized standards for cleaning data centers, and / or vacuuming and wiping clean overhead raceways with an approved anti-static cleaner approved for use in data center environments.

Anti-Static Floor Finishing

Anti-static floor finishing includes applying an approved anti-static floor finish to non-raised floor surfaces to prevent dangerous static build-up. Manufacturers of high pressure laminated (HPL) access floor panels strongly recommend never to apply floor wax to the surface of the access floor panels.

Subfloor Encapsulation

Subfloor encapsulation includes the application of an epoxy coating to the concrete subfloor plenum surface that acts as a vapor and dust barrier. Epoxy coatings should be applied manually to the surface of the subfloor plenum. Installing a Subfloor encapsulant is one of the best ways to reduce concrete dusting and subsequent airborne particulate concentrations in your data center.

Airborne Particulate Count Sampling

Airborne particle count sampling includes a sampling of airborne particulates within your data center utilizing a laser particle counter. Particulate sampling is an indicator of airborne contamination. We recommend that an airborne particle count sampling be obtained at each regularly scheduled maintenance cleaning by trained personnel.

Recommended Equipment & Chemicals

It is necessary to ensure when cleaning the data center environment that the proper equipment and chemicals will be utilized to ensure that contamination is captured and removed and not reintroduced back into the environment. Control over contaminant levels in a computer room is an extremely important consideration when evaluating an environment. The impact of contamination on sensitive electronic hardware is well recognized, but the most harmful contaminants are often overlooked because they are so small. Most particles smaller than 10 microns are not visible to the naked eye under most conditions; yet it is these particles that are most likely to migrate to areas where they can do damage.

Vacuums All vacuums should either employ a HEPA (High Efficiency Particulate Air) filter at a 99.97% efficiency at 0.3 microns; or a ULPA (Ultra Low Particulate Air) filter at 99.999% efficiency at

0.12 microns.

NOTE: ULPA filter efficiency is preferred to HEPA filters because of the higher efficiency rating. Also, all vacuums used around Datacom equipment should utilize Electromagnetic/Radio Frequency Interference shielded motor housing.

Tools and Supplies

All attachments and tools utilized in the data center should be non-conductive, and supplies like wiping cloths and mops should be made of a low lint material designed to be used in clean room environments.

Cleaning Chemicals

All cleaning chemicals used to clean floor surfaces should be non-ammoniated, pH neutral, static dissipative, and rated safe for use in data center environments on HPL floor tiles.

Chemicals used on equipment surfaces should be an antistatic cleaner designed to be used in a data center environment.

Chemicals NOT authorize to clean the Data Center: Ammonia based chemicals including Ammonium Chloride and Glass Cleaner, i.e. Windex - these all pose a serious hazard in the Data Center.

Approved Equipment & Materials

- Triple-filtration high-efficiency particulate air (HEPA) or S-Class vacuums, capable of removing 99.97 percent of particles 0.3 microns or larger.

- Cleaning chemicals that are pH neutral, static dissipative, and approved or qualified by computer hardware manufacturers. Material Safety Data Sheets Must be provided to the Data Center Manager prior to performing work.

- Canned air.

- Lint-free mops that are approved or qualified by computer hardware manufacturers. Mops should have nonmetal handles and sewn ends, to prevent snagging. Mop heads should have looped ends, not ends that are open or stringy or both.

- Lint-free, antistatic wipes and towels that are approved or qualified by computer hardware manufacturers.

- Low-speed floor scrubbing machines.

- Electrical cords that are in good condition and possess appropriate ground configuration.

- A stable stepladder with non-marking rubber feet.

5.2.1 Contractor Resources Management: Reserved

5.2.1.1 Work Order Reception: Reserved

5.2.2 Facilities Engineering Services: Reserved

5.2.2.1 Building Responsible Officer (BRO): Reserved

5.3 Service Contract Reporting

5.3.1 System for Award Management (SAM) Service Contract Report (SCR): Reserved

PART 6

APPLICABLE PUBLICATIONS

6. Applicable Publications (Current Editions): The following publications, manuals, regulations, etc. are mentioned in this PWS and are listed below.

6.1.1 Department Of Defense Contract Security Classification Specification (DD Form 254)

6.1.2 Department of Defense Security Agreement (DD Form 441)

6.1.3 National Industrial Security Program Operating Manual (DoD 5220.22-M)

6.1.4 Installation Access Control (AE Reg 190-16)

6.1.5 The Army Physical Security Program (AR 190-13)

6.1.6 Contractor Identification (AE Reg 27-715)

6.1.7 U.S. Army Corps of Engineers Safety and Health Requirements Manual (EM 385-1-1)

6.1.8 Information Assurance Workforce Improvement Program (DoD 8570-M)

6.1.9 Information Assurance Training Certification and Workforce Management Directive (DoDD 8570.01)

6.1.10 Information Assurance (AR 25-2)

6.1.11 Electromagnetic Compatibility Directive (2004/108/EC)

6.1.12 Policies and Procedures for Property Accountability (AR 735-5) 6.1.13

PART 7

ATTACHMENT AND TECHNICAL EXHIBIT LISTING

7. Attachment and Technical Exhibit List: Reserved.

7.1 Technical Exhibit A – Performance Requirements Summary

7.2 Technical Exhibit B – Deliverables Schedule

7.3 Attachment 1 – Estimated Workload Data

7.4 Attachment 2 – Reserved.

7.5 Attachment 3 – Reserved.

ATTACHMENT 2

HISTORICAL WORKLOAD DATA

BITEM NAME ESTIMATED QUANTITY

N/A

ATTACHMENT 3

GOVERNMENT FURNISHED PROPERTY (GFP)