PWS Custodial Garmisch - 19112020.pdf

PERFORMANCE WORK STATEMENT

(PWS)

for

Custodial Services in Administrative Areas, Child Development Center/Youth Services (CDC/YS), Housing Area and Fitness Center at

USAG Bavaria Garmisch Community

Firm Fixed Price (FFP) Contract

19 November 2020

Table of Contents

1.0 INTRODUCTION…………………………………………………..…………………………4

1.1 Background…………………...…………………………………..……………………4

1.2 Objectives……………………………………………...…………..…………………..4

1.3 Climatic Conditions…………...………………………………..……………………...5

1.4 Facility Access…………...……….………………………………......…….…………5

1.5 Traffic Flow.……………………….………………………………………….…..….…5

1.6 Drainage…………………………………………………………………………………5

1.7 Restoration of Landscape Damage……………………………………......………...5

1.8 Dust Suppression……………………………………………………………......….….5

1.9 Utility Location…………………………………………………………………....……..5

1.10 Excavation Permits…………………………..………...………………...……….…...5

2.0 REQUIREMENTS……………………………………………….……………………………..7

2.1 Description of Services………………………………………………………………...7

2.2 General Information…………………………………………………………….....…..7

2.3 Emergency Services.…………….………………………………...…….……………9

2.4 Contract Administration and Management...…………………………………….….9

2.5 Work Management

2.6 Demand Maintenance Orders (DMOs)……………………………….……………15

2.7 Preventive Maintenance Orders (PMOs)………………..…………………………15

2.8 Operations Work Orders (OWOs)……………………..………………………..….15

2.9 Project Work Orders (PWOs)……………………………………...……………..…15

2.10 Warranty Program……………………………………..………………………..…...15

2.11 Technical Document Library Operation…………………………………………

2.12 Maintain As-Builts…………………………………………………………………

2.13 Historic Property or Archeological Site…………………………………………

2.14 Security…………………………………,,,…………………………………………...15

2.15 Security Training…………………………………………………………………..….17

2.16 Safety……..………………………..………………………….………………………18

2.17 Training, Physical Requirements, or other Expertise Required…………………..18

2.18 Environmental Requirements……………………..……………………………

2.19 Contingency Plans………………...…………………………….…………………...19

3.0 PERFORMANCE REQUIREMENTS AND STANDARDS………………………………21

3.1 Quality Assurance……………………………..…………………………………….21

3.2 Quality Control Plan……………………………………………………………...….21

3.3 Customer Feedback Program

4.0 PERFORMANCE TASK REQUIREMENTS……………………………...………………23

5.0 COMMON LEVELS OF SUPPORT (CLS)……………………………………..………

6.0 DELIVERABLES………………………………………….………………..………………..25

7.0 RELATED DOCUMENTS………..…………………...………….………………………...28

7.1 Definitions and Acronyms……………………………………….......……………...28

7.2 Applicable Directives, Publications…………..……………..………...….………..36

7.3 Technical Exhibit (TE) Index…………….…………………………………….……37

7.4 Government-Furnished Facilities (GFF) and Equipment (GFE)…………………..…….38

7.5 Contractor-Furnished Material (CFM)/Property (CFP)/Equipment (CFE)……….……..39

7.6 U.S. Department of Labor Wage Determination (DOL WD)……….………………..…...40

7.7 Enterprise Contractor Manpower Reporting Application (ECMRA).………….....……...40

7.8 Service Contract Reporting (SCR)...…………………………..………………….…….40

1.0 Introduction.

This is a non-personal services contract for custodial services in Administrative Areas, Child Development Center/Youth Services (CDC/YS), Housing Area and Fitness Center to provide Base Operation and Support Services for the U.S. Army Garrison Bavaria, Garmisch, Germany.

The Government will not exercise any supervision or control over the contract service providers.

The Contractor shall perform to the standards specified in this Performance Work Statement (PWS). Contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government. The Contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary as defined in this PWS. The Contractor is responsible for providing all parts required for Preventive Maintenance Orders (PMOs) and all repair parts required for Demand Maintenance Orders (DMOs).

1.1 Background.

This PWS outlines the current requirements at USAG Bavaria, Garmisch Community regarding custodial services. DPW Garmisch is responsible to provide those services for approximately 30 buildings on a regular basis.

1.1.1 Location Name and Description.

USAG Bavaria Garmisch is located in Garmisch-Partenkirchen in the south most part of Bavaria, Germany.

1.2 Objectives.

This Performance Work Statement (PWS) specifies custodial work to be performed. All custodial services are to be executed in accordance with this PWS. Performance shall be according to the standards specified herein. The Contractor shall ensure all work in support of mission requirements tendered to the Government for acceptance conforms to the measurable performance standards of quality, timeliness, and quantity specified in the PWS of this contract.

Without additional expense to the Government, the Contractor shall obtain/ensure subcontractors obtain all licenses, and permits required to perform this work under this contract.

The intent is to establish work requirements that are performance based and results oriented.

This approach is intended to allow the Contractor to determine the best and most cost effective ways to fulfill base operations and their component needs, emphasizing innovation and commercial best practices. Performance shall be according to the standards specified herein.

The Contractor shall ensure that the custodial services are performed at the location specified herein in a manner that will maintain a safe, satisfactory facility condition and present a clean, neat and professional appearance. The Contractor shall accomplish all custodial tasks and be required to provide other services identified in attached Appendices in order to meet the requirements of this Performance Work Statement (PWS). All work performed by the Contractor shall be performed in accordance with all applicable Host Nation laws and regulations.

The Contractor shall provide non-personal custodial services for administrative areas, housing area, fitness center and CDC/YS. The Contractor must clean up the area at the completion of the specific task, or at the close of each contractor workday, whichever applies, and dispose of all waste into the trash containers outside the buildings. However, hazardous waste, generated in the performance of this contract, must be disposed in compliance with Government and Federal, State and Local Regulations of Federal Republic of Germany.

1.3 Climatic Conditions.

Garmisch-Partenkirchen is characterized by short summers, wet and windy condition in springs and autumns and winters with rain and snow.

1.4 Facility Access.

Access to U.S. installations and controlled areas is limited to personnel who meet security criteria and are authorized by Host Nation law to work in that country. Failure to submit required information/data and obtain required documentation or clearances in accordance with Army in Europe (AE) Regulation 190-16 (AE Reg 190-16) Installation Access Control or (AE) Regulation 604-1 for Germany specific contracts, will be grounds for denying access to U.S. installations and controlled areas. The Contractor shall ensure that any subcontractors used in performance of this contract complies with these requirements and that all employees, of both the Contractor and any subcontractor utilized by the Contractor, are made aware of and comply with these requirements. Should anything in this paragraph conflict with AE Reg 190-16 or (AE) Regulation 604-1, the regulation takes precedent.

The Contractor shall be aware of and comply with the requirements associated with Installation Access Control. The Government is not liable for any costs associated with performance delays due solely to a firm’s failure to comply with Installation Access Control System (IACS) processing requirements.

The Contractor shall return installation passes to the issuing IACS office when the contract is completed or when a Contractor employee no longer requires access.

AE Reg 190-16 (and AE 190-16-G German translation) can be found on the following website: https://media.defense.gov/2017/Apr/27/2001921547/-1/-1/0/AER190-16-G.pdf Status April 2017.

1.5 Traffic Flow. N/A

1.6 Drainage. N/A

1.7 Restoration of Landscape Damage. N/A

1.8 Dust Suppression. N/A

1.9 Utility Location. N/A

1.10 Excavation Permits. N/A

2.0 Requirements

2.1 Description of Services. See Section 5.0 for the specific Common Level of Support

(CLS).

2.1.1 Non-Personal Services.

The personnel rendering the services are not subject; either by the contract’s terms or by the manner of its administration, to the supervision and control usually prevailing in relationships between the Government and its employees. Non-personal service contracts are authorized by the Government in accordance with (IAW) Federal Acquisition Regulation (FAR) Subpart 37.104, under general contracting authority, and do not require specific statutory authorization.

2.2 General Information.

2.2.1 Transition (Phase In/Phase Out). N/A

2.2.2 Phase-out. N/A

2.2.3 Place of Performance and Hours of Operation.

2.2.3.1 Place of Performance

The work to be performed under this contract will be performed throughout the United States Army Garrison (USAG) Bavaria Garmisch, Germany. Services are performed at Government facilities. A map of USAG Bavaria Garmisch is located at Technical Exhibit (TE) 1.

2.2.3.2 Hours of Operation.

The Contractor is responsible for providing services between the regular working hours of 0730h to 1600h, Monday through Friday except Bldg. 119 FMWR Fitness Center & Bldg. 723 Child Development Center/Youth Services, or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. This is a Firm Fixed Price contract, the contractor will be reimbursed when the government facility is closed for the above reasons. No work will be performed in Bldg. 723 Child Development Center/Youth Services on US Federal Holidays. The Contractor must, at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons.

When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential.

2.2.3.2.1 CDC/SAS/YS Facilities

a) Regular services: Monday thru Sunday, 2100 to 0400hrs

b) Cleaning/shampooing of area rugs: Saturday 0800 to 1600hrs

c) Monthly high dusting: Saturday 0800 to 1600hrs

2.2.3.2.2 Fitness Center

Monday through Friday and Sunday (6 days per week): 2200 to 0400hrs.

2.2.3.3 Installation Closures.

When an unforeseen installation closure occurs on a regularly scheduled day of work, the Contractor shall reschedule the work to be performed the following day unless the following day is a Saturday, Sunday, a recognized Federal holiday, and when routine work is not scheduled for that day; or reschedule the work for the next business day following the closure.

2.2.3.4 Inclement Weather Delay.

If the Contractor determines unsafe weather conditions for continued operations, the Contractor shall notify the COR two (2) hours prior to curtailing operations due to inclement weather. The Contractor shall obtain COR approval to resume operations.

2.2.3.5 The Contractor shall coordinate with DPW in preparation for and during emergency operations situations such as inclement weather, flood, active shooter, fire or other emergency situations. The Contractor may be called upon to deliver a wide variety of services to the installation through an emergency DMO/PWO in support of emergency response. The Contractor shall be required to provide all normal services during an emergency response unless otherwise directed by the COR, however emergency response requirements will take precedence over normal DMO/PWO activities.

2.2.3.6 Federal Holidays.

The Contractor shall not be required to work on United States Federal and Local National holidays that occur in the region/state where contract performance takes place.

The American National Holidays include:

1st January New Year’s Day 3rd Monday in January Martin Luther King’s Birthday 3rd Monday in February Washington’s Birthday Last Monday in May Memorial Day 4th July Independence Day 1st Monday in September Labor Day 2nd Monday in October Columbus Day 11th November Veterans Day 4th Thursday in November Thanksgiving Day

25th December Christmas Day

German/Local National holidays as applicable in the state of duty. The Contractor is responsible for contacting the respective COR for specific holiday restrictions that may apply to the performance of this requirement.

2.2.3.7 Travel/Temporary Duty. N/A

2.3 Emergency Services.

2.3.1 Emergency Medical Treatment.

The Contractor or their employees shall immediately notify their supervisor of any accident requiring emergency medical treatment. The Contractor shall notify the COR no later than (NLT) two (2) hours of the incident. The Contractor shall be responsible for the emergency medical treatment services for Contractor personnel. However, the Government will provide, on an emergency basis, medical services for injuries incurred while an employee is performing under the contract. The Contractor shall reimburse the Government for emergency medical services provided, upon receipt of invoice from the medical facility. Reimbursement shall be made to the US Government.

2.3.2 Accident Reporting.

The Contractor shall comply with Operational Safety and Health Administration (OSHA) for record keeping and reporting of all accidents resulting in death, injury, occupational disease, or adverse environmental impact. The Contractor shall provide a verbal report to the designated COR within one (1) hour of each such occurrence. A completed typed original plus one (1) copy of an Accident Report DA Form 1285-AB (or equivalent reporting form) shall be delivered to the COR within five (5) business days of occurrence, whenever an accident involving personal injury or Government owned property occurs.

2.4 Contract Administration and Management.

2.4.1 Post Award Conference/Performance Evaluation Meetings.

The Contractor shall attend the post award conference convened by the Contracting Activity or Contract Administration Office as agreed upon and stated in the contract award document. If necessary, the COR and DPW management will meet monthly with the Contractor to review the Contractor's performance. Written minutes of meetings will be recorded by the Contractor and signed by both the Project Manager (PM) and the COR. The written minutes will be distributed within five (5) business days after the meeting. If the Government does not concur with any portion of the minutes, recorded by the Contractor, the non-concurrence shall be provided in writing by the COR within two (2) workdays following receipt of the minutes.

Notwithstanding the Contractor’s responsibility for total management during the performance of this contract, the administration of the contract requires maximum coordination and cooperation between the Government and the Contractor.

2.4.2 The following provides the roles and their respective authority during the performance of the contract:

2.4.2.1 Contracting Officer (KO).

The KO is the only person authorized to make any changes in any of the requirements listed on this PWS; notwithstanding any provisions contained elsewhere in this contract, said authority remains solely with the KO. In the event the Contractor makes any change at the direction of any person other than the KO, the change will be considered to have been made without authority and solely at the risk and expense of the Contractor. All contract administration will be effected by the KO. Communications pertaining to contractual administrative matters shall be addressed to the KO. No changes in or deviations from the terms and conditions shall be effected without a written modification to the contract, executed by the KO authorizing such changes. The KO will approve all submittals and plans required in this PWS.

2.4.2.2 Contracting Officer’s Representative (COR).

The KO will appoint a COR during the performance of this requirement. Additional Government personnel may be designated to assist in contract oversight IAW (Army Regulation) AR 70-13, Management and Oversight of Service Acquisitions. Other surveillance personnel may be designated as COR and shall be trained and appointed IAW Department of Defense Instruction (DoDI) 5000.72, Department of Defense (DoD) Standard for Contracting Officer’s Representative (COR) Certification. The COR will provide assistance in identification and resolution of problems, conflicts in priority, subtask requirement definitions, and other operations type problems. The COR will perform IAW the responsibilities and duties identified in the appointment letter.

2.4.2.3 COR Authority.

A letter of designation will be issued to the COR by the KO. A copy of the letter will be sent to the Contractor. The letter of designation states the responsibilities and limitations of the COR, especially with regard to changes in cost, price estimates, or changes in delivery dates. The COR is not authorized to change any of the terms and conditions with regard to cost, quantity, or schedule of the resulting order.

2.4.2.4 COR or Alternate COR Functions.

The COR or shall monitor all technical aspects of the contract and assist in contract administration. The COR is authorized to perform the following functions: assure the Contractor performs the technical requirements of the contract; perform inspections necessary in connection with contract performance; maintain written and oral communications with the Contractor concerning technical aspects of the contract; issue written interpretations of technical requirements; monitor, document, and report Contractor's performance and notify both the KO and Contractor of any deficiencies; coordinate availability of Government-Furnished Property, and provides direction or assistance for site entry requests of Contractor personnel.

2.4.2.4.1 The Contractor shall not in any way represent the United States (U.S.)

Government, or that it has the authority to contract or procure supplies for the account of the United States of America (USA).

2.4.3 Contractor Key Personnel.

Shall be designated in writing to the COR at the start of the contract. These individuals designated as key personnel shall be able to understand, speak, read, and write the English language.

2.4.3.1 Project Manager.

The Contractor shall provide a Project Manager (PM) who is responsible for the performance of the work. The PM shall have full authority to act for the Contractor on all contract matters relating to daily operation of the contract. The name of the PM shall be provided to the KO and shall be present and on-site and available during normal duty hours. In the circumstances when the PM is not available, the Contractor shall designate an alternate who can perform the same duties during the absence.

2.4.3.2 Contract Manager and Alternate Contract Manager

The contractor shall provide a contract manager who shall be responsible for the performance of the work. The name, title, email address as well as the office, and mobile phone numbers of this person and an alternate who shall act for the contractor when the manager is absent shall be designated in writing to the COR at the Post Award conference but not later than ten

(10) calendar days prior contract start (Deliverable A1). The contract manager or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. Contractor shall provide a list of contractor employees, subcontractors, subcontractor employees and vehicles for identification (name, passport number, age, and vehicle license number) NLT ten (10) calendar days prior contract start (Deliverable A1). The contract manager or alternate shall be available between 0730 – 1600 hrs, Monday thru Friday.

Qualifications for all key personnel are listed below: Key Personnel shall be able to read, write and speak both German and English language.

2.4.3.3 Local Supervisor

The Contractor shall perform continual management of the functional areas contained in this PWS and shall provide a Project Manager physically present on site during normal duty hours between 0700 – 1600 hrs and afterhours. The Project Manager has to instruct and supervise his / her cleaning personnel and perform QC Inspections (partially together with the COR / QAE), if necessary. The Project manager shall report daily prior to start of work to the COR that he / she is available and submit daily an inspection reports to the COR which areas / buildings were controlled during or after cleaning service are provided. The Project Manager shall be able to communicate in German and English language. At the Post Award conference, the Contractor shall submit to the COR, in writing, the name, title, office, home and mobile telephone number of the Project Manager. A Contractor employee shall be designated to act for the Project Manager when work is being performed outside of duty hours, or during the Project Manager’s absence. Both the Project Manager and the Contractor employee filling in for the Project Manager, shall have full authority to act for the Contractor on all Contract matters relating to daily operation of this Contract.

2.4.4 Contractor Requirements.

2.4.4.1 Contractors performing services in the Federal Republic of Germany (FRG) shall comply with German law. The Contractor shall determine whether performance requires registration with German authorities or authorization to do business in Germany and, if so, shall comply with all requirements. Whether or not registration or authorization to do business is required, the Contractor shall determine what documents or authorization its employees and any subcontractor employees must possess to work in Germany. The Contractor shall ensure affirmatively that its employees and subcontractor employees possess such documents or authorizations.

2.4.4.1.1 Contractor employees who: (a) are not nationals of Germany or other European Union countries; (b) are not members of the force, the civilian component or their dependents;

or c) do not have assimilated status under Articles 71, 72, or 73 of the Supplementary Agreement to the NATO SOFA shall possess work and residence permits.

2.4.4.1.2 By acceptance of and performance under this contract, the Contractor affirms that it has complied with the requirements above. Compliance with this requirement and German law is a material contract requirement. Noncompliance by the Contractor or subcontractor at any tier shall be grounds for issuing a negative past performance evaluation and terminating this contract for default.

2.4.4.3 Qualification Standards.

The contractor shall provide the certificate with the offer to the KO. The Contractor or one of its employees shall be registered in the trade as a Meister Gebäudereininger Handwerk.

Certificate shall be submitted to the Contracting Specialist with the offer. Language-- All Contractor employees should be able to communicate in English and the host nation language to the degree that they understand oral and written communications and express themselves in matters pertaining to their work. (i.e. reporting suspicious activity) in person or by telephone, to their management, the COR, and military authorities.

2.4.4.4 Contractor Identification.

The Contractor shall ensure that personnel be identified as a Contractor to distinguish themselves (e.g., badge, company logo, or uniform) from Government employees. The Contractor shall ensure all correspondence and reports produced are marked as Contractor products or that Contractor participation is disclosed.

2.4.4.4.1 Contractor workspace: (on-site office, desk or work area, etc.) shall contain a sign signifying the space is occupied by Contractor employee(s) to ensure that Government employees and the public know that they are not Government employees. The proposed sign shall be submitted to the COR for review and acceptance ten (10) calendar days after contract award (Deliverable A2). Workspace sign location shall be coordinated with the COR.

Contractor employees shall identify themselves by name and company affiliation when answering the telephone, presenting briefings, conducting or attending meetings, and seminars. All Contractor correspondence (written, facsimile, and email display) shall include their company name.

2.4.4.5 Standards of Conduct.

Contractor personnel’s conduct shall not reflect discredit upon the Government. The Contractor shall ensure all personnel present a professional appearance while working on the Government installation. The Contractor’s employees shall observe and comply with all local policies and procedures concerning fire, safety, environmental protection, sanitation, security, and possession of firearms or other lethal or illegal weapons or substance. The Contractor shall ensure all Contractor employees, providing services under this contract, conduct themselves and perform services in a professional, safe, and responsible manner. The Contractor shall remove, from the job site, any employee for reasons of misconduct or security. The Contractor shall ensure employee conduct complies with 41 USC 423, Procurement Integrity. The Contractor shall also ensure that no Contractor employees conduct political related activities or events on the installation. The removal of such a person shall not relieve the Contractor of the requirement to provide personnel to perform adequate and timely service.

2.4.4.6 Contractor Hiring Restrictions.

The Contractor shall not hire or sub-contract with off-duty or former Government employees whose employment would result in a conflict with AR 600-50, Standards of Conduct.

2.4.4.7 Special Qualification

2.4.5 Business Relations.

The Contractor shall successfully integrate and coordinate all activity needed to execute the requirement of this PWS. The Contractor shall manage the timeliness, completeness, and quality of problem identification to a degree acceptable to the Government. The Contractor shall provide to the corrective action plans, timely identification of issues, and effective management of subcontractors. The Contractor shall ensure customer satisfaction and professional and ethical behavior of all Contractor personnel.

2.4.6 Manual Operations. N/A

2.4.7 Interactive Customer Evaluation (ICE). N/A

2.5 Work Management.

2.5.1 Coordination.

As a part of the work scheduling process, the Contractor shall coordinate all work with the Building/Facility Manager in charge of the facility where the work is to be done.

2.5.2 Work Clearance. N/A

2.5.3 Work Status. N/A

2.5.4 General Fund Enterprise Business System (GFEBS). N/A

2.5.5 Work Standards. N/A

2.5.6 Disposal. N/A

2.5.7 Environmental Requirements. N/A

2.5.8 Work Plan

The Contractor shall prepare and maintain a Work Plan. The plan, at a minimum, shall identify regularly scheduled work (to include location, work to be completed, timeline, etc.). The Contractor’s proposed Work Plan shall be submitted to the COR for review within fifteen (15) days after date of contract award (Deliverable A3). The Government will review and either accept or return their comments to the Contractor within ten (10) days. The Contractor shall then have three (3) days to submit a Final Work Plan. Any proposed change to the accepted Final Work Plan is required to be resubmitted to the COR at a minimum thirty (30) days prior to implementation. The timeline noted above shall apply for review and acceptance for proposed changes. Schedules shall be posted in each building at the task order start date (e.g. inside authorized storage areas, restrooms). The cleaning personnel shall sign in/out by time for each individual services. When signatures are missing, a cleaning may be counted as a defect. Daily deviations of the work schedule shall be reported to the COR in the morning NLT 0830hrs, otherwise a defect may be counted when services are not performed prior to the work schedule.

The Contractor shall provide the COR the work schedule NLT one (1) work day prior to the beginning of the task order. Any changes made to the schedule shall be submitted to the COR within one (1) work day. These work schedules must be established as a list by buildings, start and ending time of each type of service performance in sequence. On a monthly basis NLT 5th day of each month, the contractor shall collect all sign-in sheets and provide to the COR (Deliverable A14).

2.6 Demand Maintenance Orders (DMOs). N/A

2.7 Preventive Maintenance Orders (PMOs). N/A

2.8 Operations Work Orders (OWOs). N/A

2.9 Project Work Orders (PWOs). N/A

2.10 Warranty Program. N/A

2.11 Technical Document Library Operation. N/A

2.12 Maintain As-Builts. N/A

2.13 Historic Property or Archaeological Site. N/A

2.14 Security

2.14.1 Access and General Protection/Security Policy and Procedures.

The Contractor and all associated subcontractors employees shall comply with applicable installation, facility, and local security policies and procedures. The Contractor workforce shall comply with all personal identity verification (PIV) requirements as directed by DoD, Headquarters Department of the Army (HQDA), and local policy. The COR will request changes in Contractor security matters or processes if the Force Protection Condition (FPCON) at any individual facility or installation changes.

2.14.2 Rules, regulations, direction, and requirements issued by the Commander apply to the Contractor. The Contractor shall become acquainted with and comply with all Government regulations as posted, or as required by the KO. Regulations, manuals, and technical documents applicable to this Contract are listed in Section 6.0 of this PWS. Control for classified publications requirements can be located in AR 380-5, Department of The Army Information Security Program, and secured in a filing type cabinet with a built-in locking device with tumblers and General Services Administration (GSA) approved security container.

2.14.3 Government Vehicles. N/A.

2.14.4 Contractor Vehicle Registration. Currently there is no requirement to register Contractor owned vehicles with the Provost Marshal or DES. However, the Contractor shall maintain a list of all Contractor-owned or operated vehicles and trailers operating on the installation at all time. The list may be used in case of emergency and/or other contingency.

Evidence of vehicle ownership and vehicle liability insurance must be presented upon application of vehicle registration.

2.14.4.1 Contractor and all associated subcontractors employees shall comply with applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by DES) IAW Army Directive 2014-05. The Contractor shall provide all information required for background checks to meet installation access requirements, to be accomplished by the installation Provost Marshall Office or DES, or Security Office. Contractor workforce must comply with all personal identity verification requirements as directed by DoD, HQDA and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

2.14.5 Contractor and Vendor Access.

USAG Bavaria Garmisch their privately-owned vehicles or motorcycles or Contractor or vendor-furnished vehicles and equipment must enter the Installation through the designated secure access control points (ACP). Under the present Installation FPCON, vehicle and equipment operators and passengers must possess only a valid photo identification card to access the Installation. Vehicle and equipment operators must also possess and be ready to show a valid state driver's license, current vehicle registration, and proof of state required minimum liability insurance. As determined by the Installation FPCON, an elevated FPCON may require additional security screening and/or limited Installation access.

2.14.5.1 All Contractor personnel requesting access to USAG Bavaria Garmisch will enter through the designated Visitor Control Center (VCC). All Contractor personnel will be required to present a United States National or State issued identification that is capable of being scanned for valid entry. Contractor personnel will receive a visitor’s badge at the VCC with the length of access allowed. The maximum access length for visitor badging is one year. Once issued a valid visitor’s badge Contractor personnel may enter any Manned Access Control

Point/Gate. All Contractor personnel and their vehicles, equipment, and packages are subject to inspection or examination (search) at entry/exit of the USAG Bavaria Garmisch.

2.14.6 Physical Security. N/A

2.15 Security Training.

2.15.1 Anti-Terrorism (AT) Level I Training.

IAW AR 525-13, Antiterrorism, all Contractor employees, including sub-contractor employees, requiring access to Army installations, facilities, or controlled access areas shall complete Antiterrorism (AT) Level I awareness training within 30 calendar days after contract start date or effective date of incorporation of the requirement into the contract, whichever applies. The Contractor shall submit certificates of completion for each affected contract employee and subcontractor employee to the COR within 30 calendar days after completion of training by all employees and subcontractor personnel on a recurring annual basis. AT Level I awareness training is available at the following site: http://jko.jten.mil. (Deliverable A4)

2.15.1.1 If access to a computer is not available, the unit’s Level II Anti-Terrorism Officer (ATO) will conduct AT Level I training for the Contractor and employees within 30 business days after contract start and maintain a copy of the attendance roster for one (1) year. Any Contractor hired after contract start will be required to receive AT Level I training within 30 calendar days by USAG Bavaria Garmisch ATO. It will also be acceptable for the new hire to take the training on line and present the training certificate to COR within 30 calendar days. If the requiring activity does not have an ATO, the first ATO in the chain of command will conduct this training.

2.15.2 iWATCH Training.

The Contractor shall brief the local iWATCH program (training standards provided by the Rock Island’s ATO) to all of Contractor’s employees and associated subcontractors. This training is used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the USAG Bavaria Garmisch, Police Department and the COR. The Contractor shall complete the training within 30 calendar days after contract award and within 30 calendar days of new employees commencing performance and send to the COR via both electronic and paper copy within 30 calendar days of completion. Documentation to be used by the COR to satisfy this requirement can be found at:

http://www.myarmyonesource.com/familyprogramsandservices/iwatchprogram/default.aspx.

(Deliverable A5)

2.15.3 Operational Security (OPSEC) Awareness Training.

IAW AR 530-1, Operations Security, Contractor employees shall complete Level I OPSEC

Awareness training within 30 calendar days after contract award and within five (5) calendar days of new employees commencing performance. Completion certificates will be made available to Government within ten (10) business of completion or upon request from the Government. All Contractor personnel shall complete Level I OPSEC Awareness training annually. Level I OPSEC training is available at the following website:

http://cdse.edu/catalog/elearning/GS130.html. (Deliverable A6)

2.15.4 If applicable, the Contractor shall identify to the COR a POC to receive force protection/threat related advisories via NIPR email from the installation AT and OPSEC officers for the duration of the contract.

2.16 Safety.

The Contractor shall safeguard and maintain all Government and Contractor property, as well as provide for the safety and well-being of personnel employed under this contract. The Contractor shall comply with AR 385-10, The Army Safety Program.

2.16.1 Safety Plan.

The Contractor shall develop and implement a safety plan for its employees. The Contractor shall submit the safety plan to the COR for review and acceptance within thirty (30) business days after contract award. Revisions shall be submitted to the COR five (5) business days prior to the effective date of change. (Deliverable A7)

2.16.2 Occupational Safety and Health (OSHA).

The Contractor shall comply with the Occupational Safety and Health Administration (OSHA) standards and all pertinent provisions 29 CFR Part 1910, Part 1917.152, Part 1915.501-509, and Part 1926; Federal and State environmental regulations; DoD and DA regulations and instructions, AR 385-10; and the U.S. Army Corps of Engineers’ Safety and Health Requirements Manual (EM-385-1-1). The Contractor shall comply with all applicable Federal, State, and local laws, regulations, and directives. The Contractor shall establish medical surveillance, industrial hygiene, and individual protective equipment programs sufficient to meet requirements delineated in OSHA standards.

2.16.3 Reporting of Fire and Safety Hazards.

The Contractor shall train personnel to recognize fire and safety hazards and encourage personnel in the performance of their duties to report fire and safety hazards and unsafe conditions to their supervisor.

2.17 Training, Physical Requirements, or other Expertise Required.

2.17.1 Certified.

The Contractor or one of its employees shall be registered in this trade as a Meister

Gebäudereininger Handwerk.

2.17.2 New Facilities Equipment Training. N/A

2.17.3 Asbestos Awareness Training. N/A

2.17.4 Child Abuse Prevention, Identification and reporting.

All Contractor employees working in support of the Child, Youth and School Service (CYSS) at the Child Development Center (CDC), and/or the Youth Activity Center shall be escorted at all times. The Contractor employees shall check in with the front desk and not proceed until escorted by a staff member to the work area. The escort will remain with the contract worker at all times. If the escort leaves or is not available the contractor shall stop work and wait at the front desk.

2.18 Recycled Content Materials. N/A

2.18.1 Green Procurement. N/A

2.18.2 Construction and Demolition Diversion N/A

2.18.3 Environmental Compliance.

2.18.3.1 For materials that have Material Safety Data Sheets (MSDS) associated with them, the Contractor shall submit the SDS to the COR for approval five (5) business after contract award. The Contractor shall adhere to all applicable requirements of the Installation Hazardous Waste Management Plan. The Contractor shall provide all materials, labor, training, transportation, and equipment for the handling and storage of hazardous materials.

(Deliverable A8)

2.18.4 Hazardous Waste. N/A

2.18.5 Environmental Management System (EMS). N/A

2.18.6 Perform Hazardous Material Work. N/A

2.18.7 Spill Plan. N/A

2.18.8 Energy and Utilities Conservation Programs. N/A

2.18.9 Contractor Participation. N/A

2.19 Contingency Plans.

2.19.1 General.

The Contractor shall establish, maintain, and implement contingency plans for mobilization, disaster, and labor dispute contingencies. The plans shall assume no Government support to the Contractor workforce. The Contractor shall, within 30 business days of contract award, designate in writing a single contact Designated Contingency Coordinator (DCC) within the Contractor’s organization. The DCC shall participate and coordinate with the installation contingency and mobilization planning activities. The DCC shall participate in the installation contingency, emergencies, mobilization planning and execution conferences; and shall modify and maintain appropriate Contractor contingency plans to compliment or enhance corresponding installation plans. The Contractor shall submit all plans to the COR for approval.

(Deliverable A9)

2.19.2 Disaster Contingency Plan. N/A

2.19.3 Mobilization Contingency Plan. N/A

2.19.4 Labor Dispute Contingency Plan.

This plan shall establish procedures and identify responsible personnel to provide the services below, with no interruption in the event of a labor dispute:

a. Identify and address critical Preventive Maintenance and inspection tasks.

b. Maintain electrical emergency generators.

c. Process and execute emergency and urgent service and work orders.

The plan shall establish procedures and time frame to secure replacement personnel in the event of a strike, and shall also record the Contractor’s experience with and establish Contractor procedures for collective bargaining. The Contractor shall submit a Labor Contingency Plan thirty (30) business days after contract award date. (Deliverable A10)

2.19.4.1 The services shown in TE 2 Table 1 and Table 3, are identified as essential during the performance of this contract.

2.19.5 Emergency Utilities Operating Procedures. N/A

3.0 Performance Requirements and Standards.

3.1 Quality Assurance.

The Government will evaluate the Contractor’s performance under the contract IAW the Government’s Quality Assurance Surveillance Plan (QASP). The Performance Requirements Summary (PRS) defines the criteria of how the Contractor’s performance will be evaluated, the frequency of surveillance, and the items to be inspected. Although the Government will develop a QASP, Government surveillance of Contractor performance is not limited to the QASP, or the performance objectives, outlined in the PRS. The Government retains the right to evaluate all services required by the contract. The Government will perform inspections and tests in a manner that will not unduly delay the work.

3.2 Quality Control Plan (QCP).

Quality control is the responsibility of the Contractor. The Contractor shall develop, implement and maintain an effective quality control program which shall be documented in a QCP to ensure services are performed IAW this PWS. The Contractor shall develop and implement procedures to identify, prevent, and ensure no recurrence of defective services. The Contractor’s QCP is the means by which they assure themselves that the work conforms to contract requirements. The basic principle of the plan is that the Contractor is responsible for quality control. The plan shall include a description of the inspection system to address services listed in this PWS, and a description of the methods to be used for identifying and preventing defects in the quality of services performed. The plan shall include a description of the Contractor’s inspection system to include specifics as to areas to be inspected on a scheduled and unscheduled basis, frequency of inspections, and the title and organizational placement of the Contractor’s inspectors. No lead person or first line supervisor shall be considered a Quality Control Inspector. The Contractor shall develop, maintain, and submit a QCP to the COR for acceptance within thirty (30) business days after contract award. The Contractor shall submit any proposed changes in the QCP to the COR for written approval five (5) business days prior to implementation. (Deliverable A11)

At a minimum, the QCP must include and answer the following to be acceptable:

a. A chart showing the organizational structure and lines of authority, the names, qualifications, duties, responsibilities, and classification of each member of the Contractor's Quality Control Team.

b. How will the Contractor monitor work to ensure that performance complies with all deliverables (etc. timelines, deadlines, and goals)?

c. How will the Contractor monitor work to ensure that performance complies with all specifications and requirements of the contract, including clauses?

d. How will the Contractor monitor and ensure staff qualifications remain current and valid including DOCPER processes/approvals throughout contract performance?

e. How will the Contractor ensure all keys issued will remain controlled items?

f. How will the Contractor collect, report, and action customer feedback?

3.2.1 Quality Control Files.

The Contractor shall maintain files of all inspections or tests conducted by the Contractor, to include any corrective actions taken. These files shall be subject to Government review at the COR’s discretion during the contract term, to include any extensions of contract term. The Quality Control Files will be the property of the Government and shall be turned over to the Government upon completion or termination of the contract.

3.3 Customer Feedback Program.

The Contractor shall establish and operate a customer feedback program as part of the QCP.

(Deliverable A12)

4.0 Performance Task Requirements, Standards and Acceptable Quality Levels (AQLs)

Required Services STANDARD

ACCEPTABLE

QUALITY

LEVELS

(AQLs)

METHOD OF

SURVEILLANCE

DEDUCT

SCHEDULE

7.5 Contractor-

Furnished Material (CFM)/Property (CFP)/Equipment

(CFE)

All Contractor furnished, material, property and equipment shall meet applicable Federal, State, local, DoD and Army laws, codes, and regulations

100% Compliance

Zero Deviation from standard

100% Inspection ./.

Att. A, para 2.15 Child and Youth Services The Contractor shall use industry certified cleaners, disinfectants, germicidal products and water/chlorine bleach solutions in child care centers.

Any water and cleaner solutions in buckets or open containers after final use of specific cleaning shall be

100% Compliance

Zero Deviation from standard

100% Inspection ./.

emptied (IAW state and local environmental requirements), cleaned and stored.

Att. A, TE 3A Cleaning Frequencies for

CDC/SAS/YS/CYS

Facilities

Frequencies IAW Att. A, para 2 and TE3A

>95 Percent compliance, monthly

Periodic Inspection and Customer Feedback

Att. A, TE 3C Cleaning Frequencies for Fitness Center

Frequencies IAW Att. A, para 2 and TE3C

>95 Percent compliance, monthly

Periodic Inspection and Customer Feedback

Att. A, TE 3B Cleaning Frequencies for Administrative Areas

Frequencies IAW Att. A, para 2 and TE3B

>95 Percent compliance, monthly

Periodic Inspection and Customer Feedback

5.0 Common Levels of Support (CLS)

The Contractor shall provide overall management, supervision, personnel, labor, generalized or specialized equipment necessary to maintain, repair, operate, and perform all the CLS functions of the Base Operations specified below. This shall be done IAW all the terms, conditions, general and special provisions, specifications, drawings, attachments, and exhibits contained herein or incorporated by reference.

The Contractor shall ensure that all work meets or exceeds the specifications for the listed CLS.

CLS Service Title Attachment No.

402 Custodial Services Attachment A

6.0 Deliverables

Deliverable Frequency # of

Copies Medium/Form at Submit To

A1 Contractor shall provide:

Name of Program Manager List of employees and their vehicles

See PWS para 2.4.3.1

NLT ten (10) calendar days prior contract start

1 Copy for the File Folder

By Email COR

A2 Contractor Workspace Sign shall be submitted to KO via

COR

See PWS para 2.4.4.4.1

NLT ten (10) calendar days prior contract start

1 Copy for the File Folder

By Email COR

A3 The Contractor shall prepare and maintain a Work Plan

See PWS para 2.5.8

NLT fifteen (15) days after date of contract award

1 Copy for the File Folder

By Email COR

A4 The Contractor shall submit certificates of AT Level I completion for each affected Contractor employee and subcontractor employee.

See PWS para 2.15.1.1

Thirty (30) calendar days of employment under this contract and every 12 months

1 Copy for the File Folder

By Email or Hard Copy

COR

A5 The Contractor and all associated subcontractors shall brief all employees on the local iWATCH program

See PWS para 2.15.2

Thirty (30) calendar days after contract award

1 Copy for the File Folder

By Email or Hard Copy

COR

# of

Copies Medium/Form at Submit To

A6 All Contractor employees, including subcontractors, shall complete Level I OPSEC training.

See PWS para 2.15.3

Ten (10) business days of completion

1 Copy for the File Folder

By Email or Hard Copy

COR

A7 The Contractor shall develop and implement a safety plan for its employees

See PWS para 2.16.1

NLT thirty (30) business days after contract award

1 Copy for the File Folder

By Email COR

A8 The Contractor shall submit the MSDS See PWS para 2.18.3.1

NLT five (5) business after contract award

1 Copy for the File Folder

By Email or Hard Copy

COR

A9 The Contractor shall designate a contact Designated Contingency Coordinator (DCC).

See PWS para 2.19.1

NLT thirty (30) business days after contract award

1 Copy for the File Folder

By Email COR

A10 The Contractor shall submit a Labor Contingency Plan See PWS para 2.19.4

NLT thirty (30) business days after contract award

1 Copy for the File Folder

By Email or Hard Copy

COR

A11 The Contractor shall develop, maintain, and submit a QCP

See PWS para 3.2

NLT thirty (30) business days after contract award

1 Copy for the File Folder

By Email or Hard copy

COR

A12 The Contractor shall establish and operate a customer feedback program

See PWS para 3.3

Monthly when Forms are present

Copy(ies) for the

File Folder

By Email or Hard Copy

COR

A13 Basic Cleaning Schedule

See Att. A para 2.3.1

NLT ten (10) days before start of work

1 Copy for the File Folder

By Email or

# of

Copies Medium/Form at Submit To

A14 the contractor shall collect all sign-in sheets and provide to the COR.

See PWS para 2.5.8

NLT 5th day of each month

1 Copy of each for the File Folder

By Email or Hard Copy

COR

A15 Service Contract Reporting (SCR).

See PWS para 7.7

All Data shall be reported no later than October 31 of each calendar year

1 Copy By Email or

7.0 Related Documents.

7.1 Definitions and Acronyms

7.1.1 Definitions.

7.1.1.1 Acceptable Quality Level (AQL). The AQL is the maximum percent defective (or the number of defects per hundred units) for the purposes of sampling inspection can be considered satisfactory.

7.1.1.2 Alternate Contracting Officer’s Representative (ACOR). An employee of the U.S.