Attachment A - Custodial Garmisch - 19112020.pdf

Annex D (CLS 402 Custodial Services) FRAGO 1 to OPORD 18-011: IMCOM Enterprise Base Operations (BASOPS) Performance Work Statement (PWS) Templates (U)

Attachment A

Custodial Services

19 November 2020

Table of Contents

1.0 GENERAL INFORMATION

1.1 Overview

2.0 DESCRIPTION OF SERVICES

2.1 Scope

2.2 Special Event Cleaning

2.3 Facility Cleanings

2.4 Hard Floors

2.4.1 Spray and Buff

2.4.2 Stripping/Finishing

2.5 Carpeted Floors

2.5.1 Removable (Area and Throw) Rugs

2.5.2 Annual Carpet Cleaning and Shampooing

2.5.3 Spot Cleaning Floors and Carpets

2.6 Floor (Walk-Off) Mats

2.7 Stairways/Elevators/Handicap Lifts

2.8 Trash Collection and Removal

2.9 Recycle Collection and Transfer

2.10 Restrooms/Toilet Areas/Locker Rooms

2.10.1 Clean and Disinfect

2.10.2 Contractor Log

2.10.3 Floor Care

2.10.4 Stocking of Supplies

2.10.5 Waste Removal

2.11 Drinking Fountains

2.12 Dusting

2.12.1 Light Dusting, Low

2.12.2 Heavy Dusting, Low

2.13 Interior Glass

2.14 Windows (exterior/interior)

2.15 Child, Youth and School Services (CYS)

2.15.1 Child Development Center (CDC), Youth Centers and Gymnasiums

2.15.2 Child Age Groups ................................................ Error! Bookmark not defined.

2.15.3 CDC Hours of Operation

2.15.4 Supplies and Solutions

2.15.5 Cleaning and Sanitizing

3.0 TECHNICAL EXHIBITS

3.1 REIMBURSABLE

1.0 General Information.

1.1 Overview. The Contractor shall provide Custodial Services on USAG Bavaria Garmisch facilities. The work and frequency are defined in Technical Exhibit (TE) 2 and TE3. This work includes, but are not limited to the following: cleaning restrooms and kitchens; removing trash and transferring recycle bin contents; cleaning windows, highchairs, cribs, playpens, and food service areas; vacuuming and spot cleaning carpet, sweeping and mopping floors, and buffing; dusting and scrubbing walls; cleaning upholstered furniture; and other associated work as requested by the Contracting Officer (KO). In overseeing the contract the Contracting Officer’s Representative (COR) or Alternate Contracting Officer’s Representative (ACOR) shall communicate with the KO and the Contractor. Personnel of the unit or organization shall not communicate directly with the contractor.

2.0 Description of Services.

2.1 Scope. The Contractor shall provide all management, tools, equipment, industry certified cleaning supplies and labor necessary to ensure that custodial services are performed. The Contractor shall accomplish all cleaning tasks in accordance with (IAW) the frequency located in TE3.

Estimated square meters are established in TE 2. The Contractor shall perform custodial services IAW all applicable laws, regulations, Army standards, instructions, and commercial practices. The Contractor shall display the appropriate caution signs when cleaning floors or any other surface that might pose a risk to injury for any personnel that are present.

2.2 Special Event Cleaning. N/A

2.3 Facility Cleanings. The Contractor shall clean accessible floor surfaces. The Contractor shall move chairs, trash receptacles, or other easily moveable items to maintain floors underneath these items. Tile grout on wall and floor shall be free of dirt, scum, mildew, residue and stains.

2.3.1 Basic Cleaning. Once a year requirement at Administrative Areas and Fitness Center, twice a year requirements at CDC/YS. For the basic cleaning services the contractor must provide a work schedule showing its plans to successfully perform the entire work volume during the prescribed performance period. The Contractor has to arrange the date and time for the cleaning with the COR and leading officials/managers of each building, at least ten (10) work days before cleaning of subject buildings. In case the contractor has to alter the schedule, the building users have to be informed at least three (3) work days before the original date. The contractor shall post a notice at each building, reflecting the date of execution with the contractor's phone number in case of questions. Any changes of the schedule/arrangements have to be reported to the COR daily. The Contractor shall submit the schedule NLT ten (10) days before start of work.

(Deliverable A13)

2.4 Hard Floors (Vinyl, Ceramic, Wood, Concrete, etc.). The Contractor shall accomplish cleaning by the most appropriate method (low-noise vacuum, sweep, mop, spot clean, etc.) and use industry standard cleaning solutions for the specific floor type being cleaned. The Contractor shall move chairs, trash receptacles, or other easily moveable items to maintain floors underneath these items. Hard floors shall be cleaned, scrubbed, sealed, polished, waxed, and stripped as required. After cleaning floor surfaces, to include grout, the Contractor shall ensure hard floors have a uniform, clean appearance without streaks, swirl marks, detergent residue, or any evidence of soil, stain, film, or standing water. Stains which are not easily removed by normal cleaning processes shall be treated using an alternate method. Baseboards and corners shall also be cleaned.

2.4.1 Spray and Buff (Basic Cleaning). The Contractor shall spray and buff all floors requiring this type of floor maintenance.

2.4.2 Stripping/Finishing (Basic Cleaning). The Contractor shall strip, scrub, seal, and wax floors as necessary to maintain a uniform glossy appearance. The Contractor shall ensure the wax is non-skid. The Contractor shall move chairs, trash receptacles, or other easily moveable items to maintain floors underneath these items. The Contractor shall remove all stripping solution, sealant, and waxy residue from floor drains immediately upon completion of stripping/finishing service.

2.5 Carpeted Floors. The Contractor shall ensure the carpets are maintained free of soil, dirt, dust, debris, litter, lint and other foreign matter by thorough routine vacuuming.

The Contractor shall move chairs, trash receptacles, or other easily moveable items to maintain floors underneath these items. The Contractor shall vacuum carpeted floors and rugs with an industrial-type low-noise vacuum cleaner.

2.5.1 Removable (Area and Throw) Rugs. The Contractor shall ensure area and throw rugs receive the same service as annotated above.

2.5.2 Annual Carpet Cleaning and Shampooing (Biannual at CDC/YS). The Contractor shall clean carpets using an extractor. The Contractor shall move chairs, trash receptacles, or other easily moveable items to maintain floors underneath these items. A commercial truck-mount Steam Extraction Method shall be used IAW standardized commercial practice. The Contractor shall use a portable unit for use in upper floors or areas where it is not feasible to use a truck-mount system with approval from the KO. A heavy-duty spot remover, shall be used on heavily soiled areas. Stains which are not easily removed by normal cleaning processes shall be treated using an alternate method.

2.5.3 Spot Cleaning Floors and Carpets. The Contractor shall spot clean floor surfaces to remove spots twenty (20) square centimeters or less. Areas that are embedded to the point of non-removal and have been treated during two (2) consecutive cleanings and resists removal shall be annotated to through the COR/ACOR to the KO for resolution.

2.6 Floor (Walk-Off) Mats. The Contractor shall vacuum and clean interior floor mats.

Floor mats shall be free of all visible lint, litter, debris, soil and other foreign matter. Soil and moisture underneath mats shall be removed and mats returned to their normal location after the area is dry. Area and throw rugs shall receive the same service.

2.7 Stairways/Elevators/Handicap Lifts (Basic Cleaning). The Contractor shall clean all floor surfaces IAW the non-carpeted and carpeted requirements as appropriate. Stair guards, handrails, wall caps, and baseboards shall be free from grease and grime. The Contractor shall remove all marks, dirt, smudges, scuffs, and other foreign matter from adjoining stairwell walls, up to hundred and eighty (180) centimeters height from stair tread level, to provide or maintain a clean, uniform appearance.

2.8 Trash Collection and Removal. The Contractor shall collect and dispose of all trash from all waste receptacles, to include wastebaskets and other trash containers (exterior waste baskets/trash receptacles, and smoking urns are included in the scope of trash removal). The Contractor shall remove non-recyclable boxes or debris stacked near the waste receptacles. The Contractor shall replace plastic trash bags and can liners as needed. All trash collected shall be placed in appropriately marked collection containers located outside at each building. The Contractor shall not contaminate recyclables with trash or other debris.

2.9 Recycle Collection and Transfer. The Contractor shall collect, pickup, and properly transfer all segregated recyclables. The Contractor shall not contaminate segregated recyclables with other recyclables or items, trash or other debris. The Contractor shall properly transfer/place the segregated recyclables collected into the appropriately marked collection container located outside at each building. If the recycling collection point has several segregated recycle containers, then the recyclables shall be placed in the correctly labelled container without contamination.

2.10 Restrooms/Toilet Areas/Locker Rooms.

2.10.1 Clean and Disinfect. All surfaces of sinks, toilets, urinals, lavatories, showers, shower mats, dispensers, plumbing fixtures, drinking fountains, saunas, partitions, dispensers, doors, walls, stalls, stall doors, entry doors (including door knob/handle, kick plates, ventilation grates, metal guards), walls, and other such surfaces shall be cleaned and disinfected using an industry certified germicidal solution/agent and free from water and scale deposits, soil, streaks, smudge, stain and other removable matter. Restrooms shall be left with a clean or odorless scent. Showers, toilets, and urinals shall be free of spots, scale buildup, soap scum, hard water spots, odors, and any other deposits. Mirrors shall be clean and have no streaks or other removable matter. Vents (within hundred and eighty (180) centimeters of the floor) shall be clean. Walls and grout shall be free of all film, spots, and detergent buildup.

2.10.2 Contractor Log. N/A

2.10.3 Floor Care. The Contractor shall maintain all floor surfaces IAW original equipment manufacturer instructions and certified commercial practices.

2.10.4 Stocking of Supplies. The Contractor shall ensure restrooms are stocked sufficiently with provided supplies including toilet tissue, paper towels, and hand soap.

The Contractor shall store supplies in designated areas. The Contractor shall sufficiently stock quantities to ensure supplies do not run out before the next service date. If supplies run out prior to the next service date, the Contractor shall refill within two (2) hours of notification and without additional cost to the Government. The Contractor shall only purchase and furnish items approved by the COR/ACOR prior to use.

2.10.4.1 Resupplying Dispensers. The Contractor shall resupply all toilet tissue dispensers, towel dispensers, soap dispensers, toilet seat cover dispensers, and sanitary napkin dispensers.

2.10.4.2 Waterless Urinal Supplies. N/A

2.10.5 Waste Removal. Waste containers in restrooms and locker rooms shall be emptied, waste collected, and containers returned to their original locations. Waste receptacles shall be left clean, free of foreign matter, and free of odors. The Contractor shall replace soiled, worn, or torn plastic trash can liners. The collection of recycled refuse (cardboard, white and mixed paper, plastic bottles, glass, etc.) shall be IAW all state and local policies, federal laws and regulations.

2.11 Drinking Fountains. The Contractor shall clean all facility drinking fountains. The Contractor shall clean and disinfect porcelain, polished metal surfaces (including the orifices and drain), and exterior surfaces of fountains. Drinking fountains shall be free of streaks, stains, spots, smudges, scale, and other obvious soil. The Contractor shall use industry certified germicidal cleaning products to clean drinking fountains.

2.12 Dusting. (Basic Cleaning) Surfaces shall be free of dust, lint, cobwebs, and litter.

Low dusting includes surfaces within hundred and eighty (180) centimeters of the floor.

High dusting includes surfaces above approximately hundred and eighty (180) centimeters up to three (3) meters. Surfaces that shall be dusted could include but are not limited to items such as tables, shelving, bookcases, storage lockers, window sills, hand rails, pictures, clocks, window blinds, ceiling fans, sky lights etc.

2.12.1 Light Dusting, Low. The Contractor shall dust all furniture, equipment, blinds, and all horizontal surfaces from the floor level to a minimum height of approximately hundred and eighty (180) centimeters above the top of the floor surface. The Contractor shall not move personal items.

2.12.2 Heavy Dusting, Low (Basic Cleaning). In addition to items covered in the previous two paragraphs, the Contractor shall dust using an industry certified dust removing agent.

The Contractor shall dust all visible surfaces to include cabinets, millwork, chair railing, window frames, drapes, and equipment to include vending machines and other materials from the floor level to a minimum height of approximately hundred and eighty (180) centimeters above the top of the floor surface.

2.12.3 Light Dusting, High. The Contractor shall dust surfaces such as clocks, ceiling fans, window blinds or drapes, millwork, sky lights, etc. above approximately hundred and eighty (180) centimeters up to three (3) meters.

2.13 Interior Glass (Basic Cleaning). The Contractor shall clean exposed interior glass surfaces including windows and mirrors. Lucite, plastic or any other transparent material shall receive the same service as glass. The Contractor shall clean adjacent trim where spillage or smears occur during the glass cleaning operation. The Contractor shall clean trophy and display cases, directory boards, and other interior glass.

2.14 Windows (exterior/interior) Basic Cleaning. Clean exterior/interior glass windows surfaces. Lucite, plastic, or any other transparent material shall receive the same service as glass. The Contractor shall clean adjacent trim where spillage or smears occur during the glass cleaning operation.

2.15 Child and Youth Services (CYS).

2.15.1 Child Development Center (CDC), Youth Centers and Gymnasiums. Designated facilities shall be maintained IAW AR 608-10. The Contractor shall provide additional cleaning after normal operating hours to ensure facilities are in a state of cleanliness prior to opening the following day.

2.15.3 CDC Hours of Operation. (2100 to 0400 hours)

2.15.3.1 CDC Hours of Operation Other Than Normal. N/A

2.15.4 Supplies and Solutions. The Contractor shall store all solutions, chemicals, and other potentially dangerous/hazardous products (except bleach water solution) in their original and labeled container. The Contractor shall store all cleaning supplies (mops, brooms, and cleaning buckets, etc.). The Contractor shall store all supplies and solutions in a locked designated area that is inaccessible to children and out of children’s reach at all times.

2.15.5 Cleaning and Sanitizing. The Contractor shall use industry certified cleaners, disinfectants, germicidal products and water/chlorine bleach solutions in child care centers. Any water and cleaner solutions in buckets or open containers after final use of specific cleaning shall be emptied (IAW state and local environmental requirements), cleaned and stored.

2.15.5.1 Cleaning Products Approval. The Contractor shall provide a list of all cleaning products to be used in CDCs and Youth Activity Centers to the directors of those facilities and shall be approved by local preventative medicine manager to ensure the cleaning products are suitable for use in a child care environment. The products not permitted will include warnings not suitable for use in areas occupied by children. Chemical air fresheners are not permitted.

3.0 Technical Exhibits.

Technical Exhibit 1 - Area Maps.

TE 1A. Map Housing Area

TE 1B. Map Artillery Kaserne

TE 1C. Map Sheridan Barracks

Technical Exhibit 2 - Estimated Workload Data.

TE 2A. Cleaning Area for CDC/SAS/YS/CYS Facilities. Group A (SQM) Services will be executed daily from 2100 to 0400 hours.

Bldg.# Tenant Floor non carpeted

SQM

Carpet

SQM

Restrooms Windows

723 (1) FMWR CDC/YS 915 293 59 146

723 (2)

FMWR CDC/YS

Admin.

166 0 29 97

TE2B. Cleaning Area for Administrative Areas. Group B (SQM)

Bldg. # Office

SQM

Restroom

SQM

Common Area

SQM

101 1120 121 3483

102 1802 135 1838

103 2314 247 1652

105 173 206 3569

106 21 0 263

109 116 79 1109

112 671 77 656

127 107 15 580

202 365 62 329

203 801 83 655

212 37 37 167

217 22 3 21

236 0 21 114

238 0 21 71

250 388 32 316

256 0 16 1038

257 135 33 257

209 58 26 183

251 44 8 303

252 0 172 447

253 181 184 1214

275 0 116 326

263 0 11 367

265 0 16 0

717 0 0 254

718 0 0 333

724 0 16 209

725 0 24 967

TE2C. Cleaning Area for Fitness Center. Group C (SQM) Services will be executed from 2100 to 0400 hours

TE2D. Cleaning Area for Gazebo Bldg. 716. Group E (SQM) Services shall be executed from April to October

Bldg.# Tenant Floor, non carpeted

SQM

Carpet

SQM

Restrooms Windows

FMWR Fitness

Center 1530 124 373 350

Bldg.# Tenant Floor, non carpeted

SQM

Carpet

SQM

Restrooms Windows

Gazebo

FMWR 12 0 17 0

Technical Exhibit 3 - IMCOM Standards.

TE3A. Cleaning Frequencies for CDC/SAS/YS/CYS Facilities. Group A Services will be executed from 2100 to 0400 hours

Task

CDC/SAC/YS

723 1st Fl.

ADMIN.

723 2nd Fl.

Clean/Supply Restrooms 7W 3W

Disinfect Toilets/Urinals 7W 3W

Clean Drinking Fountains 7W 3W

Remove Trash 7W 1W

Remove Recycle 7W 1W

Clean Floors, Vacuum Cleaning/Wet Mop or Sweep Floor/Wet Mop 7W

1W

Low Dusting 7W 1W

Carpet Deep Cleaning/Spray Extraction Method 1M 1M

Stripping/Finishing Tile 2Y 2Y

Heavy Dusting Low 2Y 2Y

High Dusting 2Y 2Y

Window Cleaning, Wash interior Glass, Wash Exterior Glass, Clean Window Treatments/Sills

2Y 2Y

Highchairs, Cribs, Playpens 2Y -

Food Service Areas 7W -

Clean Upholstered Furniture 2Y -

Legend:

D = daily 1Y = annually 1W = once per week 2Y = twice per year 2W= twice per week 1M = once a month 3W = three times per week 2M = twice a month 5W = five times per week 7W = seven times per week A/R- As Required

TE3B. Cleaning Frequencies for Administrative Areas. Group B

Task Offices, Classrooms Common

Areas

SARSCOV2

Increased

Restroom Services 3W 3W 5W

Clean Drinking Fountains 3W 3W 5W

Remove Trash 1M 1W -

Remove Recycle 1M 1W -

Clean Floors, Vacuum Cleaning/Wet Mop or Sweep Floor/Wet Mop

1M 1M

Low Dusting 1M 1M -

Carpet Deep Cleaning/Spray Extraction Method 1Y 1Y -

Stripping/Finishing Tile 1Y 1Y -

Heavy Dusting Low 1Y 1Y -

High Dusting 1Y 1Y -

Window Cleaning, Wash interior Glass, Wash Exterior Glass, Clean Window Treatments/Sills

1Y 1Y

Legend:

D = daily 1Y = annually 1W = once per week 2Y = twice per year 2W= twice per week 1M = once a month 3W = three times per week 2M = twice a month 5W = five times per week N = No service A/R - As Required

TE3C. Cleaning Frequencies for Fitness Center. Group C Services will be executed from 2100 to 0400 hours

Task Fitness Centers

Restroom Services 6W

Clean Drinking Fountains 6W

Remove Trash 6W

Remove Recycle 6W

Clean Floors, Vacuum Cleaning/Wet Mop or Sweep Floor/Wet Mop 6W

Low Dusting 6W

Carpet Deep Cleaning/Spray Extraction Method 1Y

Stripping/Finishing Tile 1Y

Heavy Dusting Low 1Y

High Dusting 1Y

Window Cleaning, Wash interior Glass, Wash Exterior Glass, Clean Window Treatments/Sills 1Y

1Y = annually 6W = six times per week

TE3D. Cleaning Frequencies for Gazebo Building 716. Group E

Common

Area

Restroom Services 2W

Clean Floors, Vacuum Cleaning/Wet Mop or Sweep Floor/Wet Mop

2W

Cleaning Services shall be executed twice a week from April to October. From November to March, the building will remain closed.

TE 4. Materials

Item

Item Name Unit Size QTY per

Unit Per month Description

1 Paper Toilet RO Package is 30 rolls @ 400 sheet = 12000 sheets sheets/Rol l rolls

Soft tissue, natural white, double layer

2 Paper Towel PG

210mm x 260mm Package is 21 packets @

180 Sheet = 3780 Sheet

Sheets/pk

H2 Interfold System

(Xpress) double layer Hybrid TAD/Tissue

Plastic Bag Extra Large

Roll 240L

Bags/Roll

Refuse bag HD- PE, red color

Plastic Bag

Large

BX

600+260x110 0 Type 80, 160 L

Bags/Box

Refuse bag HD- PE, red color

Plastic Bag

Small

BX

630x850mm Package is 9 rolls @ 40ea = 360, 60l

Bags/Box 25 Plastic HDPE bags, red color, heavy resistant

6 Soap Crème EA 5L 5L/Plastic Canister

"CWS" Soap Crème Type 490, Article #

490000 PH Neutral for

Hand soap dispenser , 5L

7 CWS Soap EA 5L 5L Plastic Canister

“CWS” Shampoo, Type CWS 491, Article #

491000 PH Neutral for

Shampoo dispenser Type CWS 200ml (N) Bestline Shower Gel, mild, for skin and hair

Hand Soap

Liquid EA 0.3L/ea

Pump Bottle

90 Antibacterial

Monthly Custodial Supplies Quantities (based on historical usage)

3.1 Work Capability Levels (Reimbursable)

TE 2E. Common Area Cleaning for Family Housing Buildings. Group D.

Housing Bldgs. Common Area SQM

#700

#701

#702

#703

#704

#705

#706

Clean Floors, Vacuum Cleaning/Wet Mop or Sweep Floor/Wet Mop

1W 1W 1W 1W 1W 1W 1W

Low Dusting 1W 1W 1W 1W 1W 1W 1W

TE 3E. Common Area Cleaning for GCMC/PLTCE Buildings. Group B.

Increased Frequency if Required.

GCMC/PLTCE Bldgs. Common Area SQM

#101

#105

#106

#250

#252

#253

#275

Clean Floors, Vacuum Cleaning/Wet Mop or Sweep Floor/Wet Mop

5W 5W 5W 5W 5W 5W 5W

Low Dusting 5W 5W 5W 5W 5W 5W 5W

Remove Trash 3W 3W 3W 3W 3W 3W 3W

Remove Recycle 3W 3W 3W 3W 3W 3W 3W

D = daily 1Y = annually 1W = once per week 2Y = twice per year 2W= twice per week 1M = once a month 3W = three times per week 2M = twice a month 5W = five times per week N = No service A/R - As Required