PWS_Contract_1_Hardware_ESIP_and_Legacy_Transition_PDF.pdf

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PERFORMANCE WORK STATEMENT (PWS)

Local Session Initiation Protocol (SIP) Voice Trunk Services

SIP Hardware Upgrade, Legacy Services, and ESIP Software Upgrade

Location: Ellsworth AFB, SD | Date: 14 October 2026 | Version: 2.0 (Competitive Architecture)

Requiring Activity: 28th Communications Squadron (28 CS)

Contracting Office: 28th Contracting Squadron (28 CONS/PKA)

TABLE OF CONTENTS

Section Title / Description

1. INTRODUCTION 1.1 Objective & Background

2. SCOPE Demarcation Hand-off, Switching System Interface & Compliance Standards

3. PHASE I: SIP UPGRADE 3.1 Parallel Build-Out; 3.2 Hardware BOM; 3.3 SecureLogix VPS ESIP Upgrade; 3.4 Knowledge

Transfer; 3.5 Warranty; 3.6 Schedule & Milestones; 3.7 Cutover & Decommissioning; 3.8

Acceptance

4. PHASE II: LEGACY SERVICES 4.1 Daily Operations (~9 Months); 4.2 Outage Procedures & Response; 4.3 Services Summary

Table (SST) & QASP

5. GOVT PROVIDED SPACE Building 4307 Demarcation Floor Space, Equipment Racks, Power, and HVAC

6. GENERAL REQUIREMENTS 6.1 Personnel Qualifications; 6.2 GETS; 6.3 Interconnection Agreements; 6.4 Safety; 6.5 ACA; 6.6

Base Access; 6.7 Network Access; 6.8 OPSEC & CUI

7. APPENDICES APPENDIX 1 – Site Specific Requirements (BOM, 17 Legacy Circuits, E911)

APPENDIX 2 – Definitions and Acronyms

PWS: SIP Hardware Upgrade & Legacy Transition (Contract 1)

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1. INTRODUCTION

1.1 Objective

This requirement provides essential Local Session Initiation Protocol (SIP) Voice Trunk infrastructure modernization, Voice Protection System (VPS) Enterprise SIP (ESIP) software and appliance upgrades, and parallel legacy voice trunk sustainment supporting Ellsworth AFB, SD. Historically, Ellsworth AFB has utilized copper Time Division Multiplexing (TDM) voice trunk services, but must transition to a secure SIP trunking architecture in compliance with the Department of Defense Chief Information Officer (DoD CIO) Memorandum dated 27 July 2017 mandating the elimination of non-IP technologies.

This contract encompasses:

• The parallel sustainment of existing legacy voice services for approximately nine (9) months during infrastructure modernization.

• The physical delivery, racking, mounting, grounding, and structured cabling of DoDIN APL-certified SIP boundary hardware.

• The upgrade and integration of the base's existing SecureLogix VPS ESIP security appliance with perpetual license migration from TDM to SIP.

• Operational knowledge transfer and training for base communications personnel.

• A seamless, zero-downtime cutover of base communications within a 30-day window.

• The systematic decommissioning and physical removal of all retired legacy circuits and provider equipment.

The period of performance shall be twelve (12) months from date of award or when all upgrades, testing, cutovers, and legacy decommissioning are completed and formally accepted by the Government.

2. SCOPE

The Contractor shall provide all labor, tools, facilities, materials, software, engineering, and services needed to install, configure, test, and transition local SIP voice trunk hardware, security appliances, and legacy services at the designated circuit demarcation point in Building 4307, Ellsworth AFB.

The Contractor's proposed solution shall be fully compatible with the Government’s telephone switching system

—identified as an Avaya Aura Communication Manager, Software Version CM 10.2. All equipment, hardware, firmware, and network components provided under this contract shall be certified on the current

Department of Defense Information Network Approved Products List (DoDIN APL) and comply with all applicable supply chain security exclusions set forth in RFO Subpart 40.2 and FAR Clause 52.240-91. The

Contractor shall not deliver, install, or utilize any covered telecommunications equipment or services as defined in RFO 40.202(d) and FAR 52.240-91(b)(3).

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Existing legacy services identified in Appendix 1 must be retained and fully supported by the Contractor without degradation in Service Level Agreements (SLAs) until cutover is formally accepted. The Contractor shall connect to Government-provided power connection points and termination frames.

3. SIP UPGRADE, HARDWARE & ESIP REQUIREMENTS

3.1 Parallel Build-Out and SIP Modernization

The Contractor shall provide, install, configure, and test all Customer Premises Equipment (CPE), Edge

Boundary Controllers (EBC) / Session Border Controllers (SBC), Enterprise Edge Gateway Routers, network switches, media gateways, uninterruptible power supplies, and cabling required to modernize the base communications infrastructure. This build-out shall occur in parallel to legacy operations without disrupting current base communications. The Contractor shall connect to Government-provided power connection points and termination frames in Building 4307.

3.2 SIP Hardware Bill of Materials (BOM) & Boundary Equipment Demarcation

In accordance with the approved Ellsworth AFB IT Accountable Asset Purchase Form, the Contractor shall furnish, mount, install, and cable the complete boundary hardware package detailed in Appendix 1, Table 1.

The edge boundary gateway routers shall connect the commercial network to the base telephone system and remain contractor-provided, contractor-leased, and contractor-maintained. All equipment must be DoDIN

APL-certified and racked in a standard 19-inch 42U enclosed cabinet in Building 4307.

3.3 SecureLogix VPS ESIP Software Appliance Upgrade & Integration

The Contractor shall perform professional integration services to upgrade, install, and configure the base's existing SecureLogix VPS ESIP Appliance (residing on Dell compute servers, Serial Numbers 6HDL673 and

6HDM673), configured to support 200 SIP sessions.

Specific technical requirements include:

• Transfer and convert existing Air Force perpetual SecureLogix ETM TDM licenses into ETM SIP licenses for use with the new ESIP Appliance.

• Connect and integrate the ESIP Appliance into the centralized VPS Management and Database Servers located at Integrated Network Operations and Security Center East (INOSC-E).

• Assist 28 CS personnel with network validation, acquiring and loading official DoD Public Key Infrastructure

(PKI) certificates, and completing required Domain Name System (DNS) registrations.

• Execute System Acceptance Testing (SAT) verifying bidirectional SIP signaling normalization, call policy enforcement, and security inspection prior to cutover authorization.

3.4 Operational Knowledge Transfer & Training

Prior to final cutover and Government acceptance, the Contractor shall provide four (4) hours of operational knowledge transfer and administrative training to designated 28 CS communications personnel.

Training shall encompass:

1. Routine operation and administrative monitoring of the SecureLogix VPS ESIP appliance via the centralized management console.

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2. Troubleshooting, log collection, and status verification across the newly installed Edge Boundary

Controllers (EBC) and Session Border Controllers (SBC).

3. Review of as-built cable plants, patch assignments, and UPS emergency power shutdown procedures.

The Contractor shall deliver complete electronic copies of OEM administration manuals, as-built quick-reference guides, and system configuration scripts to the Contracting Officer's Representative (COR).

3.5 Hardware, Compute & Workmanship Warranty Provisions

The Contractor shall provide comprehensive warranty coverage across all installed components:

1. SecureLogix ESIP Hardware Extended Warranty: The Contractor shall provide a one (1) year extended hardware warranty for the single ETM compute server ESIP hardware (Part Number

ETM-CMP-ESIP-EW-R01, Quantity 2) covering Dell compute servers 6HDL673 and 6HDM673 to restore active support coverage.

2. Turn-Key Hardware Commercial Warranty: The Contractor shall provide a minimum of one (1) year

OEM commercial warranty on all newly furnished hardware (SBCs, power supplies, switches, media gateways, transceivers, and UPS units) covering 100% of parts, depot repair, and firmware updates commencing upon formal Government written acceptance.

3. Installation & Cabling Workmanship Warranty: The Contractor shall provide a one (1) year workmanship warranty on all physical installation, fiber optic terminations, Cat6A cabling, and patch panels, repairing any defects at zero cost to the Government.

3.6 Phase I Schedule, Master Milestones & Cutover Plan

The Contractor shall complete all Phase I parallel build-out, hardware installation, ESIP software upgrading, circuit testing, and system verification within nine (9) months following contract award. The Contractor shall deliver a Final Installation and Cutover Plan to the Contracting Officer (CO) NLT thirty (30) calendar days after award.

The plan must contain:

• Conditions and Government-furnished support required prior to cutover.

• Master Gantt schedule covering all milestones across the 9-month migration window.

• Logical IP routing schematics and equipment elevation drawings.

• Pre-cutover dialing and end-to-end test procedures for ported DIDs (9,000 numbers), Enhanced 911 (E911), and GETS 710 NPA priority access.

• Rollback and back-out procedures guaranteeing immediate reversion to legacy circuits in the event of an anomaly.

3.7 Cutover Execution, Life-Safety Validation & Decommissioning

Operational cutover shall occur within a 30-calendar-day window during Government-approved maintenance windows (2300 to 0400 local time). Transition shall execute with zero unscheduled daytime downtime to base operations.

Prior to cutover, the Contractor shall demonstrate:

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• Government Emergency Telecommunications Service (GETS): 100% successful priority signaling access by dialing 0/1+710-NXX-XXXX via the commercial network switch.

• Enhanced 911 (E911) Emergency Routing: 100% verified test call delivery with accurate geolocation data transmitted to the local Public Safety Answering Point (PSAP) and Ellsworth AFB Fire Department Dispatch.

Within fifteen (15) calendar days following successful cutover and Government acceptance, the Contractor shall systematically disconnect, tag, decommission, and physically remove all retired legacy provider equipment, restoring rack space to Government custody.

3.8 Acceptance and Billing Transition

The Government will only accept Non-Recurring Charges (NRC) for the installation and upgrade phase upon successful Government testing, completion of the 30-day cutover burn-in, and formal written acceptance of the modernized architecture by the CO. Upon formal Government acceptance, all legacy service billing shall cease.

4. LEGACY TELECOMMUNICATIONS SERVICES (PARALLEL)

4.1 Daily Operations & Maintenance of Legacy Circuits

The Contractor shall maintain uninterrupted operation of the existing seventeen (17) legacy circuits identified in

Appendix 1, Table 2, for approximately nine (9) months during the parallel build-out. The Contractor shall provide continuous, uninterrupted local, long-distance, and emergency dial-tone across all legacy Primary Rate

Interfaces (PRIs) and commercial subscriber lines without degradation in SLAs.

4.2 Outage Procedures, Priorities & Response Standards

The Contractor shall adhere to the following response timelines for unscheduled service outages:

• High Priority Outage (Catastrophic / Complete Trunk Loss / >75% Call Failure): The Contractor shall respond on-site within one (1) hour of notification by the 28 CS Communications Focal Point (CFP) or

Government POC. Status updates shall be provided NLT every four (4) hours until full service restoration.

• Medium Priority Outage (25% to 75% Degradation): The Contractor shall respond on-site within twenty-four (24) hours of notification.

• Low Priority Outage (1% to 25% Degradation): The Contractor shall respond on-site within five (5) working days of notification.

4.3 Services Summary Table (SST)

In accordance with FAR Part 46 and DFARS 201.602-2, contractor performance will be inspected and documented by the appointed POC:

P.E. # Performance Objective PWS Ref Performance Threshold / Standard

1 Timely Delivery of Final

Installation & Cutover Plan

3.6 Delivered NLT 30 calendar days post-award;

100% compliance.

2 Phase I Parallel Build-Out

& Hardware Racking

3.1, 3.2 Completed within 9 months; 100% DoDIN APL compliant.

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3 SecureLogix VPS ESIP

Upgrade & License

Migration

3.3 Appliance fully functional at 200 SIP sessions;

INOSC-E connected.

4 Operational Knowledge

Transfer & Training

Delivery

3.4 4 hours of technical training completed prior to cutover acceptance.

5 Legacy Voice Trunk

Sustainment (~9 Months)

4.1 Continuous operation 24/7/365 with 99.9%

availability.

6 Emergency Life-Safety

Dialing (E911 & GETS

710)

3.7 100% verified test call success prior to operational cutover.

7 Zero-Downtime Cutover &

Legacy Decommissioning

3.7 Cutover within 30 days; legacy equipment

removed within 15 days.

5. GOVERNMENT PROVIDED SPACE AND SERVICES

The Government will provide allocated floor space in Building 4307 (Main Distribution Frame room) sufficient to accommodate one (1) Contractor-Furnished 19-inch standard equipment rack/cabinet, as well as 35’ W x 7’ H of wall space for punch-down blocks. In addition, the Government will provide conditioned primary and emergency backup AC power connection points within manufacturer operating specifications and HVAC environmental controls maintaining ambient operating temperatures between 65°F and 72°F. The Contractor shall safeguard Government facilities and secure rooms prior to departure.

6. GENERAL REQUIREMENTS

6.1 Contractor Personnel & Mandatory Labor Qualifications

The Contractor shall provide qualified personnel possessing OEM certifications (Avaya Aura, SecureLogix, SBC platform) Government Emergency Telecommunications Service (GETS).

GETS is utilized during emergency situations when the Public Switched Telephone Network (PSTN) experiences severe congestion. The Contractor must program Numbering Plan Area (NPA) code 710 in the commercial switch to provide priority calling access. Authorized users access GETS by dialing

0/1+710-NXX-XXXX, billed directly to the U.S. Government.

6.2 Interconnection Agreements (IAs) & Wholesale Transport Rights

If the Contractor operates as a Competitive Local Exchange Carrier (CLEC) or utilizes leased facilities, the

Contractor shall maintain all required wholesale Interconnection Agreements (IAs) and commercial lease rights with underlying facility providers throughout the contract lifecycle to ensure continuous access to the Building

4307 demarcation frame.

6.3 Safety, Health, and Environmental Protection

The Contractor shall comply with all local safety and health requirements and OSHA regulations. Reference 29

CFR Part 1926.58, Appendix G for work proximate to asbestos-containing materials. The Contractor shall report any accidental damage or personnel injuries immediately to the Government POC.

6.4 Associate Contractor Agreements (ACA)

The Contractor shall enter into an Associate Contractor Agreement (ACA) with any other Contractors performing related telecommunications or IT support work at Ellsworth AFB (e.g., base PBX maintenance contractor, network operations contractor) within fifteen (15) calendar days of contract award. The ACA shall

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6.5 Base Physical Access, REAL ID & Security Credentials

Contractor personnel must obtain installation entry passes through Security Forces (28 SFS) via the Defense

Biometric Identification System (DBIDS). In compliance with the REAL ID Act, personnel must present REAL

ID-compliant identification, valid vehicle registration, and proof of insurance. Contractor personnel must wear visible company identification badges and uniforms at all times while on Ellsworth AFB. Unescorted entry into controlled communications facilities must strictly adhere to DAFI 31-101 and DODMAN 5200.02. Photography or video recording of any communications facility or PBX frame is strictly prohibited without prior written authorization from 28 SFS and the Government POC.

6.6 Government Computer & Network Access Requirements

Contractor personnel requiring administrative access to base voice network segments, Avaya Aura CM 10.2 interfaces, or ESIP connection points shall complete a favorable Tier 1 (T1) background investigation, sign a

DoD Acceptable Use Policy (DD Form 2875 / SAAR), and provide proof of completed annual DoD Cyber

Awareness Challenge training prior to receiving logical access credentials.

6.6. Phase-Out and Transition Plan

The Contractor shall ensure a seamless transition of all telecommunications services to the Government or a follow-on contractor at the expiration of this contract. The Contractor shall submit a comprehensive Phase-Out

Plan to the Government POC and Contracting Officer NLT 90 days prior to the expiration of the final contract period. During a 60-day phase-out period prior to contract expiration, the Contractor shall fully cooperate with the incoming Contractor and/or Government personnel. This cooperation includes, but is not limited to, providing all necessary technical documentation, logical routing diagrams, IP addressing schemas, and administrative credentials for any Edge Boundary Controllers (EBC), Customer Premises Equipment (CPE) gateways, or other systems managed under this contract. The Contractor shall ensure no degradation of services occurs during this phase-out transition period.

6.7 Operations Security (OPSEC) and CUI Handling

The Contractor shall safeguard all base telecommunications schematics, IP routing configurations, direct-inward-dial (DID) assignment tables, and demarcation room access credentials as Controlled

Unclassified Information (CUI) in accordance with DoDI 5200.48. Contractor personnel performing on-site work in Building 4307 shall complete initial Government OPSEC Awareness Training in accordance with DAFI

10-701.

6.8 Restricted Areas

When work under this contract requires unescorted entry to controlled or restricted areas, the Contractor shall comply with any additional requirements to comply with DAFI 31-101, Integrated Defense, and DODMAN5200.02_DAFMAN 16-1405, Air Force Personnel Security Program, citing the appropriate paragraphs as applicable.

6.9 Special Services

Examples of vendor circuit/trunk routing supporting Appendix 1 requirements are provided below in diagrams 1 and

2. These examples apply to Government sites with switches and/or PBX configuration, for Traditional Legacy or SIP trunking delivery. The Carrier, if providing a CPE installed digital loop carrier system or other IP based CPE gateway system, will provide the customer with IP, VLAN, routing protocols or other pertinent information to allow the customer to logically interface with the carrier system. The customer owned demarcation device will in most cases consist of an Edge Boundary Controller providing isolation and firewall services. The vendor shall provide a 24/7 capability to monitor the IP connection to the customer gateway equipment, and alert the customer to a link failure;

the customer must also have the ability to reach the vendor’s network operations center on a 24/7 basis.

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7.0 Service Routing.

The Contractor shall maintain and provide service routing diagrams illustrating trunk delivery, demarcation points, and logical interfaces to the Government switch.

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7. APPENDICES

APPENDIX 1 – SITE SPECIFIC REQUIREMENTS

Switching System Environment: Avaya Aura Communication Manager, Software Version CM 10.2, located in

Building 4307, 2742 Spaatz Drive, Ellsworth AFB, SD 57706.

Table 1: Hardware Bill of Materials (BOM) & Equipment Specifications

Item Description Qty Technical & Compliance Specification

Session Border Controllers (SBC)

/ EBC

2 Redundant carrier-grade pair; DoDIN APL certified; 115 CCPs

SBC Redundant Power Supplies 4 Hot-swappable dual AC modules for chassis power redundancy

Enterprise Edge Gateway Routers 2 Leased boundary edge routers per 28 CS BECO purchase form

Managed PoE+ Network Switches 2 Enterprise 24-port L2/L3 managed PoE+ voice boundary switches

Media Gateways (TDM-to-IP /

Analog)

1 Analog-to-IP gateway for dedicated elevator, crash net, alarms

SFP/SFP+ Optical Transceiver

Modules

8 1G/10G optical transceivers for switch/router/SBC uplinks

Uninterruptible Power Supplies

(UPS)

2 2U rackmount smart UPS units ( 30 min runtime at peak load)

Physical Server Rack / Cabinet 1 Enclosed 42U 19-inch equipment cabinet with locking doors

Patch Panels & Structured

Cabling

1 Cat6A patch panels, fiber distribution tray, and cable bundles

Total Direct Hardware Materials - 100% DoDIN APL & Supply Chain Security Compliant

Table 2: Legacy Services Sustained During Parallel Build-Out (~9 Months)

Line / Feature Name Service ID /

Identifier

Qty Description & Monthly Baseline

Access Recovery 605-355-2040 1 Commercial subscriber access recovery charge

Subscriber Line Charge 605-355-2040 1 Standard commercial voice subscriber line charge

911 ALI Non-SR Emergency

Record

605-355-2040 1 Automatic Location Identification emergency routing

911 Avg Transport Mileage 100

ALI

605-355-2040 1 Transport mileage for 100 emergency ALI records

911 Combined ALI-SR Records 605-355-2040 1 Selective router database synchronizations

E911-2W Voice w/ Signaling 605-355-2040 1 2-wire analog emergency voice channel

E911-4-Wire Data per Channel 605-355-2040 1 4-wire dedicated emergency data signaling circuit

Primary Rate Interface (PRI)

Circuits

F94-217-4556 thru

5 Five (5) dedicated 23B+D ISDN-PRI digital voice circuits

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Facility Relocation Cost

Recovery Fees

F94-217-4556 thru

5 Regulatory cost recovery fees on 5 PRI facilities

Total Legacy Monthly

Sustainment

All 17 Circuits 17 $7,000.00 Direct / $8,624.00 Burdened per Month

APPENDIX 2 – DEFINITIONS & ACRONYMS

Standard definitions apply herein, including: CSSR (Call Setup Success Rate 90%), DCR (Dropped Call Rate

1%), EBC (Edge Boundary Controller), CPE (Customer Premises Equipment), SBC (Session Border

Controller), ESIP (Enterprise Session Initiation Protocol), VPS (Voice Protection System), GETS (Government

Emergency Telecommunications Service), MDF (Main Distribution Frame), SCLS (Service Contract Labor

Standards), DoDIN APL (DoD Information Network Approved Products List), and TSP/RPL

(Telecommunications Service Priority / Restoration Priority List).