PWS (C90) draft.pdf

Performance Work Statement for

Federal Aviation Administration Flight Program Operations

Flight Program Labor Hour Pilot Training Services

King Air C90GTi Contract Pilot and

Administrative Support

August 2024

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TABLE OF CONTENTS

1. INTRODUCTION

2. SCOPE OF WORK

3. OBJECTIVE

4. SPECIFIC TASKS

4.1 Task 1: Program Management

4.2 Task 2: Pilot Training and Currency/Proficiency Training Support

4.3 Task 3: FTD / AATD Simulation Support

4.4 Task 4: Administrative Support

4.5 Task 5: Other Agency Contract Pilot Support

5. PERSONNEL REQUIREMENTS

5.1 Personnel Management

5.2 Key Personnel

5.3 Non-Key Personnel

6. WORK HOURS

7. QUALITY ASSURANCE SURVEILLANCE PLAN

8. DELIVERABLES

9. PERIOD OF PERFORMANCE

10. PLACE OF PERFORMANCE

11. GOVERNMENT FURNISHED PROPERTY / services

12. CONTRACTOR FURNISHED PROPERTY / services

13. OTHER REQUIREMENTS

14. APPENDIX A: Quality Assurance Surveillance Plan (QASP)

15. APPENDIX B: FAA Provided Training

16. APPENDIX C: Acronyms (FAA commonly used)

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1. INTRODUCTION

The Federal Aviation Administration (FAA) Flight Program Operations requires Contract Pilot and Administrative support services for the Pilot Training and Currency/Proficiency Training Program in direct support of the Office of Aviation Safety (AVS) operating under the Air Traffic Organization (ATO). Aviation Safety Training is the principal element within the ATO Flight Program Operations organization responsible for providing currency/proficiency and training flight events to AVS participants in the FAA Flight Program, including Flight Standards Service (AFS) Aviation Safety Inspectors (ASI) and Aircraft Certification Service (AIR) flight test personnel. Pilot training is required to retain a current and qualified workforce to perform oversight duties in proponent/applicant aircraft to support a safe and secure National Airspace System (NAS).

2. SCOPE OF WORK

Flight Program Operations requires Contract Instructor Pilot (IP), Simulator and Administrative personnel to support the training and currency/proficiency services described in this Performance Work Statement (PWS) in accordance with the applicable Title 14 CFR parts and/or Flight Program Operations training program requirements. The Contractor will provide program management and personnel to support the training and currency/proficiency services in the Government provided training device.

Task 1: Program Management Task 2: Pilot Training and Currency/Proficiency Training Support Task 3: Flight Training Device (FTD) / Advanced Aviation-Training Device (AATD) / Simulation Support Task 4: Administrative Support Task 5: Other Agency Contract Pilot Support

Program Management. The Contractor is responsible for program management to ensure tasks are performed efficiently, accurately, on time, and in compliance with the FAA requirements. The Contractor must develop a Program Management Plan (PMP) as part of the proposal package to outline the proposed contract organizational structure, task requirements, record management, reporting, and overall personnel requirements to support the Pilot Training and Currency/Proficiency Training Program that aligns with the FAA Quality Assurance Surveillance Plan (QASP). The Contractor’s PMP must address employee hiring/retention, security clearance, training/certification, and other cross-utilization approaches to support overall program management and provide contract deliverables and status reports as defined throughout this PWS.

Personnel / Labor Category. The Contractor must provide personnel (Chief Instructor Pilot, Instructor Pilots, System Support/Simulator Technicians, Production Control Clerks) to support the pilot training program in accordance with PWS. The Contractor must submit proposed personnel resumes with itemized factual data to include a Personnel Qualification Matrix as part of the proposal package. The proposed resumes must include the position, education, certificates, training, experience, skill levels, affiliations, and other characteristics that relate to work requirements and required qualifications to support each labor category and task.

Labor Category Task Chief Instructor Pilot / Program Manager Contract Pilot / Program Management Instructor Pilot Contract Pilot System Support Specialist FTD/AATD Simulation Production Control Clerk Administrative

Training Device/Platform. The Contractor will primarily conduct training and currency/proficiency services and other flight activity in the Government provided King Air C90GTi aircraft. Additional pilot training may be required under the Contractor’s FAA-approved training program in platforms provided by the Government.

Technical Approach. The Contractor must develop a Technical Approach as part of the proposal package to support the Pilot Training and Currency/Proficiency Training Program. After contract award, the Contractor must collaborate with the FAA Technical Point of Contact (TPOC) to incorporate the Technical Approach into the PMP to outline work, services, and deliverables required for the Pilot Training and Currency/Proficiency Training Program.

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3. OBJECTIVE

The objective is to obtain Contract IP, FTD/AATD Simulator Technician, and Administrative personnel to support the Pilot Training and Currency/Proficiency Training Program to provide flight program participants with the proficiency and skills needed to conduct their primary job functions to support safe operations within the NAS.

4. SPECIFIC TASKS

The Contractor will provide program management, personnel, and quality assurance services necessary to perform the Pilot Training and Currency/Proficiency Training, and other agency relief support requirements in accordance with this PWS and the applicable Title 14 CFR parts and/or FAA-approved training curriculum, device/platform, and event schedule.

4.1 Task 1: Program Management

The Contractor must submit a PMP with the contract proposal and an updated PMP within ten (10) business days after contract award to reflect current technical approach, tasks and staffing levels requested per Delivery Order.

The program management and overall administration of the contract requires coordination between the Government and Contractor to ensure tasks are performed efficiently, accurately, on time, and in compliance with the FAA requirements. The Contractor is responsible for personnel management to ensure contract compliance and agency policies and rules are followed in the workplace.

The Contractor must identify and designate a Chief Instructor Pilot to provide Program Management in the proposed PMP with full authority to act for the Contractor on all contract matters relating to the daily operation of this contract and serve as the single point of contact. The Chief Instructor and/or Assistant Chief Instructor must be available via telephone during core business hours of 8:00 am to 4:30 pm CT, Monday through Friday and respond to Government requests for contractual actions within one (1) business day or as requested to avoid mission delays.

The Contractor must respond to Government requests for discussion or resolution of technical problems within 48-hours of notification.

Contractor personnel will not be instructed on-the-job or in classes for basic or generic qualification skills/techniques at any expense to the Government. The Contractor must provide sufficient daily supervision of contract personnel to ensure successful performance. The Contractor is solely responsible for hiring, selecting/non-selecting, upgrading/promoting, work assignments, work related awards, discipline, approving work schedules/absences, labor-management issues, career planning, and compensation for all contract employees either working or with potential to work under this contract. Government employees may not supervise Contractor personnel at any time.

Any incident (suspected or actual) of FAA personnel being involved in the contractor supervision responsibilities or processes must be reported to the CO.

Operational Control. The FAA maintains operational control of the Government owned King Air C90GTi aircraft.

The FAA will be liable in the event of an aircraft accident/incident in a government owned C90GTi aircraft when it is being used for FAA purposes. The Contract Pilot/IP will serve as Pilot in Command (PIC) when paired with a flight program participant in the FAA Flight Program during the training and currency/proficiency flight events and will bear all associated 14 CFR PIC responsibilities.

Continuity of Services - Mission Critical Plan. The supplies and/or services under this contract are considered critical to the FAA and must be continued without interruption during times of National Emergency or Incidents of National Significance. The Contractor must submit a Continuity of Services - Mission Critical Plan for Contracting Officer (CO), Contracting Officer Representative (COR), and TPOC review and acceptance within thirty (30) calendar days after contract award in accordance with AMS clause 3.2.1.5-4.

Training Device/Platform. Contract pilots will primarily conduct training and currency/proficiency services and other flight activity in the Government provided King Air C90GTi aircraft.

4.2 Task 2: Pilot Training and Currency/Proficiency Training Support The Contract Pilots will conduct all training and currency/proficiency services to include pre-flight briefings, flight tasks, flight maneuvers, post-flight briefings in accordance with specific standards (e.g., Commercial Pilot Airman Certification Standards (ACS), Airline Transport Pilot ACS, or Instrument Pilot ACS), and the flight profiles/maneuvers and course syllabi provided by Flight Program Operations.

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A specific training curriculum may include one or more flight events in addition to ground school. The Contract Pilot will provide classroom instruction in general aviation subjects and systems integration, and flight events which include pre-flight and post-flight briefings. If a check is conducted during a flight event, the event must meet all flight review requirements in accordance with 14 CFR 61.56(d).

Curriculum. The Contractor IPs will conduct all training, currency/proficiency, and checking events in accordance with flight profiles/maneuvers and course syllabi provided by Flight Program Operations. Flight Program Operations will provide the Contractor with complete flight profiles, including standards for any required checks (e.g., Commercial Pilot Airman Certification Standards (PTS), Instrument Pilot ACS). Additionally, the Government will provide standards consistent with Title 14 of the Code of Regulations (14 CFR) for all flight events involving flight program participants, to include FAA pre-employment flight evaluations.

Flight Control/Dispatch Services. The Government will provide flight control and dispatch services to support Government owned aircraft.

Event Schedule. Flight Program Operations will provide the training event schedule via FAA flight control system for real-time scheduling data to include any changes and/or cancellations. The Contractor is responsible for scheduling and coordination activities necessary to support the training event schedule in FAA system(s) and must make appropriate schedule updates in the flight control system up to the scheduled training event date and time.

All formal training courses have precedence over non-formal scheduled training events. If training is pre-planned outside of the standard workweek, the TPOC will provide the Contractor a two (2) week notice, if possible to support weekend and holiday training event(s). Rescheduled training may require weekend and holiday support to complete training event.

The Contractor must provide written communication to the COR/TPOC to obtain written authorization to make changes to the training schedule. The TPOC will brief the Contractor as necessary to address current working conditions that may warrant a training event rescheduling or cancellation. Scheduled training events delayed by weather or aircraft maintenance must be rescheduled to meet mission requirement to accommodate the participant’s travel itinerary to avoid additional travel or field rental cost.

The Contractor must provide advance notice to the TPOC to obtain concurrence and written approval to cancel scheduled training events at the request of the participant. The Contractor will document the training cancellation with the Government’s briefing notes and submit for record.

The accuracy of data entry by flight control personnel is critical, and the data accuracy must always be maintained by the Contractor to ensure integrity within the flight system. FAA personnel may audit the data entries for accuracy at any time during the contract performance. Some data may be considered personally identifiable information (PII) covered by the Federal Information Security Management Act (FISMA) and must be treated accordingly. The Contractor is responsible for funding and instituting additional personnel training to improve the accuracy of document data entry.

Contract Pilot Assignment. The Contractor must provide sufficient personnel to conduct the training and currency/proficiency events in accordance with the event schedule. Therefore, duty day and leave schedules must be coordinated with the daily workload requirements to keep the minimum level of Contract Pilots and other personnel available to support the training program. The Contractor is required to closely coordinate with Flight Program Operations to ensure coverage for all task requirements. Rescheduled or urgent training requirements may require weekend and holiday support to complete training event

The Contractor will assign a qualified and current Contractor IP to support the projected training schedule within fourteen (14) days prior to the scheduled training event for overall planning purposes. The Contractor must have four (4) Contract Pilots simultaneously available for instructional purposes plus two (2) Contract Pilots available for non-instructional purposes during a duty day.

Training Reports. Contract Pilots are required to complete the associated administrative processes to capture information on the appropriate FAA training forms/documents. The Contractor is required to provide the COR, TPOC, and other specified FAA Representative with flight program participant training records for post-flight administrative processing and other post-flight documentation necessary for archiving the flight and training data at the conclusion of each participant training.

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Each flight event includes:

Pre-Flight Briefing Event Flight(s) Post-Flight Briefing Flight Record Update

The daily scheduled training event is considered published and requires proper documentation to report change and/or cancellation via the daily Flight Completion Report, Daily Flight Summary, and Monthly Status Report. When applicable, the daily Flight Completion Report may require an update on the next business day. If scheduled training is not completed, the training event will be counted as incomplete, unless circumstances warrant cancellation. The incomplete training event will be documented in the monthly report for justification and contract record.

Flight Completion Report (CDRL A001) Daily Flight Summary (CDRL A002)

4.3 Task 3: FTD / AATD Simulation Support

The FTD/AATD Simulator Technician will monitor and provide support for the FTD Simulator and AATD to ensure equipment is operational to avoid disruptive or negative impact to training sessions/schedules in the simulation training devices. The Simulator Technician support is required full-time to cover all operational business hours.

The Contractor is required to employ two (2) Frasca certified Simulation Technicians to ensure coverage for backup support during vacations, sick leave, etc. In addition, the Contractor will be allowed to bill hours for only one (1) Simulation Technician at a time. The alternate Simulation Technician will provide support as required to ensure full-time coverage for an estimated 2080 hours per year.

The Simulator Technician must coordinate its staffing schedules, including any absences of Contractor staff, with the COR/TPOC to ensure that there is no gap in Simulator Technical support that could impact previously scheduled training sessions. In emergencies, replacement coverage must be provided within 24-hours, Monday through Friday. Additional simulation support may be required on weekends and Federal Holidays for scheduled simulator training or emergency equipment repairs.

The Simulator Technical tasks include the following representative task responsibilities:

Update and maintain the Navigation and Communication database systems;

Monitor and support the FTD Simulator and AATD to ensure the equipment is operational to avoid disruptive or negative impact to the training session/schedule;

Schedule and perform preventative maintenance on the AATDs and associated systems and equipment to ensure there are no conflicts with the customer usage training schedule;

Run diagnostics and repair technical issues to include equipment parts test/validation as a part of the routine maintenance of the equipment;

Utilize and update FAA maintenance management system/database to track and record maintenance activities;

Perform daily pre-flight and post-flight operational checks of AATDs and provide monthly operational and non-operational reports;

Perform visual alignments, as part of the routine maintenance of the equipment. The visual alignments are a process to ensure that visual screens are functioning properly;

Coordinate with the simulator equipment vendor and facility manager to provide technical assistance with refurbishment and hardware modifications and repairs;

Provide customer service support and address customer needs in a timely manner;

Perform general equipment upkeep, clean up, and other preventative maintenance to maintain the AATDs, as part of the routine maintenance of the equipment, as required.

Maintain AATD toolkit and spare part inventory and submit a quarterly inventory report;

Ensure equipment is clean with no debris/obstructions and that there is no damage or failures to switches, bulbs, screens, and/or flight controls so that equipment is maintained in a state of readiness for operation;

Perform logistical duties, including receipt and test/validation of parts;

Coordinate with the simulator equipment vendor to perform software updates and changes to correct discrepancies on the AATDs and associated equipment; and Provide general technical support when directed by the COR/TPOC for classroom and business office.

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4.4 Task 4: Administrative Support

The Contractor must provide administrative personnel to support reception, scheduling, data entry, and records management services. The Contractor must have the ability to maintain administrative staff coverage for reception/check-in, scheduling, data entry, and record maintenance purposes during a duty day. Therefore, duty days and leave schedules will be coordinated with daily workload needs to keep the minimum level of administrative staff available.

As part of the data entry and records management services, administrative support personnel will be responsible for maintaining the appropriate documentation and the associated automated systems for each crewmember/flight program participant. The administrative personnel will work in multiple systems including, but not limited to, applications for crewmember qualification and currency tracking, flight scheduling, flight hour/event tracking, and rental flight requests. The below representative list of Government used automated systems is subject to change with one or more equivalent systems during this contract.

Crewmember Tracking System Crewmember Flight Request Application Flight Management System Scheduling System

The accuracy of data entry by the contractor administrative support staff is an essential component of this requirement. The administrative support personnel will capture information from the flight program documentation and other administrative documents for completion of the flight training event documentation. Administrative personnel will track and maintain statistical data, data entry, the recording of event completion and flight hours, travel documents, records for flight program participants, and the schedules of flight program participants, contract pilots, and aircraft.

The administrative tasks include the following representative task responsibilities:

Receptionist / Admin Support. Provide administrative support for front desk reception/check-in and other general pilot training support.

Customer Ground / Flight Scheduling. Provide administrative support for scheduling training participants and aircraft to maintain the event schedule as participants may need rescheduling due to weather, aircraft maintenance, etc., and other general administrative pilot training support.

Flight Activity Crew Tracking: Provide administrative support for data entry and records management for pilot training participates, PART 121 MOU flight participants, and AIR Cert customers, and other general administrative pilot training support.

Pre-employment. Provide administrative support for training scheduling, data entry, and record maintenance to track and maintain statistical data, recording event completion and flight hours, travel documents for flight program participants; and schedule flight program participants, contract pilots, and aircraft. Works directly with Flight Standards Hiring Committee, in the scheduling of GA Helicopter, GA Fixed Wing, as well as Air Carrier new hire candidates. Contract personnel works within E2 Travel, building up pay and travel documents, reaches out to new hire candidate to provide advance testing information and general assistance in completing travel and pay documents. Works with AJF Scheduling office to schedule new hire pre-employment flight evaluations as well as coordination with OKC B737 Simulator Branch for Air Carrier new hire checks.

Field Rental. Provide administrative support for training scheduling, data entry, and record maintenance.

Contractor personnel works directly with customer (Flight Standards) in the daily field rental processing that includes such tasks a maintaining vendor lists, approved aircraft lists (current annual inspections), vendor payment processing, etc., as well as working in FOMS for the specific field rentals.

4.5 Task 5: Other Agency Contract Pilot Support

Most of the time, a Government pilot will fly and support agency efforts; however, a contract instructor pilot may be requested to provide pilot services outside of the standard mission to support other agency requirements. The associated travel costs will be reimbursed against the Travel CLIN in accordance with the Federal Travel Regulations.

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5. PERSONNEL REQUIREMENTS

The Contractor must sufficiently staff and retain fully qualified Key Personnel (Contract Instructor Pilot, System Support Specialist/Simulation Technician) and Non-Key Personnel (Production Control Clerk) to support FAA-approved curriculum training for the Pilot Training and Currency/Proficiency Training Program in accordance with the applicable Title 14 CFR parts and/or Flight Program Operations training program requirements. The Contractor must provide personnel in accordance with specified labor hour category and number of positions as requested per Contract Delivery Order. The number of contract personnel positions are subject to change based on current mission requirements; therefore, the Government may direct the Contractor to either increase or decrease the number of contract employees in any particular contract labor category via contract Delivery Order modification.

The Contractor must obtain prior approval from the COR before filling any vacant personnel position.

5.1 Personnel Management

The Contractor is responsible for personnel management to ensure contract compliance and agency policies and rules are followed in the workplace. The Contractor must supervise personnel to ensure tasks are performed efficiently, accurately, on time, and in compliance with contract requirements. The Contractor is responsible for ensuring personnel are qualified and remain current in applicable certifications and other required training to support the Flight Program Operations training program requirements. The Government may request evidence of the completed training and/or certification from the Contractor at any time.

Personnel Supervision. This contract was not formed as nor is it to be administered or performed as a personal services contract. Accordingly, the contractor shall designate appropriate and sufficient supervisory personnel to meet task outcomes. Contract supervisor will provide day-to-day supervision of all contract personnel including, but not limited to, work assignments and performance monitoring, payroll records, leave approval and monitoring, etc. At no time will contractor personnel be supervised by FAA manager or other FAA personnel. The FAA will provide, as needed by the contractor and its employees, limited assistance in the form of technical and policy guidance through the assigned COR.

The Contractor must provide personnel to support the pilot training program as requested. The Contract initial Delivery Order will require the following labor hour categories and number of positions:

Labor Category DOL Occupational Code Task Number of Positions Chief Instructor Pilot / PM Contract Pilot / Program Management 1 Instructor Pilot 15070 Contract Pilot 8 System Support Specialist 14170 FTD/AATD Simulation 1 Prime w/ 1 Alternate Production Control Clerk 1270 Administrative 5

Resumes. The Contractor must submit personnel resumes as part of the proposal with itemized factual data to include position, education, certificates, training, experience, skill levels, affiliations, and other characteristics that relate to work requirements and required qualifications. All labor categories require the best combination of expertise and competence available to perform the duties described in the Service Contract Act Directory of Occupations issued by the Department of Labor (DOL) and the work/skills defined in this PWS that are obtainable at prevailing or negotiated wage rates to support each labor category and task.

A Personnel Qualification Matrix must be provided as part of the Contractor's proposal and/or with any key personnel change request to detail experience and qualification after contract award.

Personnel Qualification Matrix

PERSONNEL

Name:

Position:

Employee meets the requirements of the proposed Labor Category (Yes /No):

Employee is available to begin work on the Start Date designated in RFQ (Yes/No):

SECURITY REQUIREMENTS

Employee meets the Security Requirements in RFQ (Yes/No):

Type of investigation completed:

Agency/agencies that conducted the investigation:

QUALIFICATIONS

Description of Qualification and Experience (e.g., Place of work, official title, and duties for each position held):

Certifications:

Years of Experience:

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The TPOC will review each personnel resume, qualification matrix, logbook, and credentials in accordance with 14 CFR and/or PWS requirements. The proposed contract employee review must be conducted during the security background check initiated in the Vendor Applicant Procedures (VAP) process.

Security Clearance. Contractor personnel are not allowed to work on FAA contracts until the security investigation process is complete. The Contractor must initiate the VAP process for each employee before they can enter an FAA facility, join a teleconference call, or access agency information. A National Agency Check with Inquiries (NACI) Tier 1/Low Tier (non-sensitive, low risk) clearance is required and will be granted via Interim or Final Suitability Determination that is issued by the FAA Personnel Security Branch.

Employee Identification / PIV Badge. The Personal Identity Verification (PIV) application will be sponsored/approved by the COR after the TPOC resume review and Security Clearance (interim or final suitability determination) is determined. The Contractor is responsible for obtaining an FAA issued PIV badge for each contractor employee upon the initial entry to the work site. While at the FAA premises, contractor employee must always wear PIV badge in accordance with current FAA policies and directives. The contractor employee must renew PIV and/or Access Badge prior to expiration date.

Drug and Alcohol Testing. The Contractor must ensure each Contractor employee working on this contract is drug and alcohol free. The Contractor will not allow personnel while on duty to possess, sell, consume, or be under the influence of intoxicants, drugs or substances that produce similar effects.

Flight Program Operations personnel participate in the Department of Transportation (DOT) Drug and Alcohol-Free Departmental Workplace Program in accordance with DOT Order 3910.1 (current edition), which is equivalent to 14 CFR Part 120 requirements. The Contractor IPs is required to participate in a Contractor program that incorporates the requirements equivalent to 14 CFR Part 120 standards. The Contractor is required to share any positive test results with COR/TPOC.

Standard Of Conduct. The Contractor must comply with all Government escort rules and requirements. The Contractor must ensure Contractor employee orderly and professional conduct. Disruptive behavior, disorderly conduct, use of abusive or offensive language, quarreling, intimidation by words, actions, or fighting will not be condoned. Contractor employees must identify themselves as Contractors when their status is not readily apparent.

The Contractor must perform job duties and responsibilities in a manner that reflects the highest ethical and professional standards of conduct and performance. The Government reserves the right to direct the Contractor to remove an employee from the worksite for failure to comply with the standards of conduct. The Contractor shall immediately replace such an employee to maintain continuity of services at no additional costs to the Government.

Conflict of Interest. The Contractor must not employ any persons on this contract identified by the CO as a potential threat to the health, safety, security, conflict of interest, and/or general well-being of the operational mission, installation, and its population. The Contractor must not employ any person who is an employee of the United States Government if the employment of that person would create a conflict of interest.

Firearms. Contract employees will not possess a firearm while on duty and/or on Federal Property.

Dress Code / Uniform. Contract employees must always present a clean, professional appearance, and dress in business casual attire, unless the day's tasks require otherwise.

Contractor IP personnel are required to adhere to a Flight Program Operations approved uniform dress code at the Contractor’s expense. While on location at any Flight Program Operations work facility, the Contractor IP must always wear uniform attire with an approved Contractor logo. Also, when conducting formal classroom training and pre-employment briefings, the Contractor IP must wear a necktie.

Uniform shirts and all-weather jackets must be manufactured with performance-type material or cotton with the FAA/Contractor Name approved logo and the individual’s first name. The Contractor’s logo with proposed uniform attire must be submitted to the TPOC for approval within thirty (30) calendar days after contract award.

Uniform Attire

- Shirt: short/long sleeve shirt/polo, dark blue or black

- Pants: khaki or gray slacks

- Necktie: coordinated with uniform

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5.2 Key Personnel

The Chief Instructor Pilot is considered key personnel and must be part of the Contractor’s management team and cannot be subcontracted. Key personnel may not be replaced within six (6) months after contract award, unless necessitated by an individual’s inability to work, such as a sudden illness or termination of employment. Requests for key personnel changes must be submitted to the CO/COR at least fifteen (15) business days prior to making permanent substitutions.

Chief Instructor Pilot. The Chief Instructor Pilot is a critical part of this project and must meet or exceed the IP applicable qualifications, requirements, and maintain certifications and qualifications to support training mission requirements. The Chief Instructor Pilot must be senior level experienced and serve as the single point of contact with sufficient corporate authority to direct, execute, and control all elements of the program to include planning, organizing, supervision, directing, coordinating, human resources administration, controlling, approval and documentation of administrative and technical issues.

Instructor Pilot (Contract Pilot Support). The Contractor must provide Contract Instructor Pilot personnel to support all training and currency/proficiency services and other contract pilot support. The Contract Instructor Pilot must be qualified and remain current in accordance with the applicable Title 14 CFR parts and/or Flight Program Operations training program requirements. Contract Pilot must be on the event schedule within 30-days of position start date, or the contract pilot will need to be replaced.

The Contract Pilot must have the following certification and experience:

Valid, unexpired Certified Flight Instructor Certificate with multi-engine airplane and instrument airplane ratings

(CFI, CFII, MEI).

Recent flight instruction experience within the past two (2) years.

Valid second-class Medical Certificate.

Knowledge, skills, and experience operating a turboprop aircraft (e.g. C90GTi aircraft) to conduct initial/recurrent and currency/proficiency flight training.

Experience with multiengine avionics suites including Garmin 430, 530, and 1000 configurations (preferred experience is in Proline-21 Avionics).

3,000 hours of total flight time.

500 hours of turbine flight time.

500 hours as a multiengine aircraft instructor 200 hours as the PIC of a multi-engine turboprop airplane.

100 hours as a turboprop aircraft instructor.

Microsoft Office (e.g., Outlook, Excel, Word, PowerPoint, Adobe) with ability to type 40 words per minute.

System Support Specialist (FTD/AATD Simulator Technician Support). The Contractor must provide FTD/AATD Simulator Technician support up to 2080 labor hours per year. Simulation support is required full-time to cover all operational business hours. The Contractor is allowed to bill hours for only one (1) Simulation Technician at a time. The Contractor must provide an alternate certified Simulator Technician to provide support when the primary Simulator Technician is out of the office to ensure equipment is operational to avoid disruptive or negative impact to training sessions/schedules in the AATD simulation training devices.

The Contractor must provide Simulator Technicians with a minimum of two (2) years’ experience of flight simulator technical support with a valid Frasca Maintenance Training Flight Simulation Certification.

The Simulator Technician must have the following certification and experience:

High School diploma or equivalent.

Frasca Maintenance Training Flight Simulation Certification.

General classroom/office equipment technical support.

Documentation, records management, and database management systems.

Microsoft Office (e.g., Outlook, Excel, Word, PowerPoint, Adobe) with ability to type 40 words per minute.

Knowledge of Flight Program, Aviation Operator, Airport Crew Tracking, Scheduling Systems.

The Contractor is responsible for ensuring the Simulator Technician is Frasca certified and retains certification.

Frasca training and certification is to be provided and maintain at no additional cost to the Government. There may be limited options for on-the-job training, computer based training, and vendor training within the standard work

FAA Flight Program Operations – Labor Hour Admin & C90GTi Contract Pilot Support Page 11 of 19 hours. The Contractor may request the use of the FAA owned FTD/AATD equipment for onsite training. The FAA will provide coordination and approval of onsite training with the manufacturer (Frasca International Inc.) to include the use of FAA owned FTD/AATD equipment.

5.3 Non-Key Personnel

The non-key personnel must meet the minimum qualifications as required to support Title 14 CFR parts and/or Flight Program Operations training program requirements.

Production Control Clerk (Administrative Support). The Contractor must provide administrative personnel with a minimum of three (3) years’ experience and qualifications in providing administrative support, data entry, records management, and scheduling services with an emphasis on experience with records management and scheduling systems.

The Production Control Clerk must have the following certification and experience:

High School diploma or equivalent.

Documentation, records management, and database management systems.

Microsoft Office (e.g., Outlook, Excel, Word, PowerPoint, Adobe) with ability to type 40 words per minute.

Knowledge of Flight Program, Aviation Operator, Airport Crew Tracking, Scheduling Systems.

6. WORK HOURS

The Contractor must perform services within facility core operational business hours (0600 - 1800 Monday through Friday) or as required to meet mission requirements. The organizational hours are subject to change and the Contractor must provide personnel and other support accordingly by utilizing a flexible work schedule to cover operational hours. Contractor employees may be authorized to makeup missed work hours at the discretion of the Government with the approval of the CO/COR by utilizing a flexible 40 hour work schedule. The Chief Instructor Pilot is required to be onsite when aircraft are operational and be available via telephone to support contract requirements.

In accordance with FAA procedures, training and currency/proficiency flight events will not be conducted between the hours of midnight and 6:00 AM, to include pre-flight and post-flight briefings. Therefore, aircraft may be operational during the core hours of 0600 – 1900 at AFW. The Contractor must optimize the contractor personnel staffing at the request of the FAA to meet the PWS requirements and performance criteria. Training and currency/proficiency flight events may be required on weekends and Federal Holidays to meet mission requirements. Federal Holidays are listed on the Office of Personnel Management (OPM) website.

Overtime Request. The Contractor must provide overtime to cover workload increases or unanticipated workload surges, as requested by the COR/TPOC. Overtime will be authorized and funded separately under the Overtime sub-CLIN that is subject to CO authorization and funding via Delivery Order. Overtime will only be approved when necessary to meet work requirements. Overtime will not be authorized for failure to meet schedules or the lack of providing sufficient Contractor personnel to meet requirement. In the event, the Contractor deems overtime is necessary to meet work requirements, the Contractor must submit a written request to the CO/COR/TPOC for review and approval. The request must identify in detail what service requires overtime, how many work hours are required, and for what segment of the Government organization the overtime work is being performed. The CO/COR must approve all requests by the Contractor for overtime in writing before any overtime is authorized.

7. QUALITY ASSURANCE SURVEILLANCE PLAN

The Government will evaluate the Contractor’s performance in accordance with the Quality Assurance Surveillance Plan (QASP) to ensure the Contractor provides standardized training in accordance with 14 CFR. Flight Program Operations will audit and observe the Contractor-conducted training provided to the flight program participants for standardization and appropriateness. In addition, the Contractor may be required to participate in a Program Management Review (PMR) with the COR/TPOC to identify any current performance issues and define meeting agendas.

http://www.opm.gov/policy-data-oversight/pay-leave/federal-holidays/

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QASP. The QASP defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate. (ref APPENDIX A).

If a Contractor IP is unable to fulfill a scheduled event requirement, and the Contractor is unable to reschedule the event with another Contractor IP within 24 hours, the event cannot be counted on any report to the Government as completed by the Contractor. Additionally, the CO may submit a Corrective Action Report (CAR) to the Contractor, which will be reflected in the annual Contractor Performance Assessment Reporting System (CPARS) to document overall performance Acceptable Quality Level (AQL) as defined in the QASP. All flight interruptions affecting the scheduled training event must be documented in the monthly report as a rescheduled, cancelled, or excused flight event including the reason and/or training event report justification statement.

Program Management Review. The intent of a PMR is to provide a forum for the presentation and discussion of the Contractor's technical progress, program planning, and overall contract management. As requested, the Contractor must review the status of action items, cost, schedule, and overall performance at each PMR. The Contractor must be prepared to discuss significant problems and/or discrepancies in detail.

Summary of achievements Actual status versus Management Plan Personnel list Personnel Training/Certification status Training and Currency/Proficiency Flight Events Status of open actions items Anticipated problems and recommended resolutions

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8. DELIVERABLES

The Contractor must provide the following deliverables as specified throughout the contract period of performance.

Pre-Performance Conference. The Contractor must participate in a contract pre-performance conference briefing to review the contract and PWS requirements within three (3) business days of contract award.

Program Management Plan. The Contractor must develop a PMP to establishment procedures that provide clear guidelines and expectations for internal contract communication with a project timeline of deliverables and expected completion dates to support the Pilot Training and Currency/Proficiency Training Program that aligns with the FAA Quality Assurance Surveillance Plan (QASP). The Contractor must update the proposed PMP and submit to the CO/COR/TPOC to obtain final CO approval for contract record within ten (10) business days after contract award for Government review and acceptance. The PMP is subject to inspection and acceptance by the CO/COR/TPOC within seven (7) business days after delivery.

The PMP will serve as the management guideline for the contract deliverables in accordance with the PWS and is subject to change based on current training requirement. In the event there is conflicting information between the Management Plan and the contract, the contract must take precedence. The PMP should articulate a clear communication plan infrastructure to help streamline dialogue and decipher the appropriate level of communication.

Personnel List. The Contractor must submit a personnel list to the COR for contract record no later than the five

(5) business days after contract award. Thereafter, an updated personnel list must be submitted with the monthly report. The Contractor personnel list must include employee name, title, assigned task, office hours, telework status, employment start/end date, required training/certification, and training status with completion date. The personnel list must be updated and submitted via email with the monthly report no later than the fifth (5th) calendar day of each subsequent month.

Non-Disclosure Agreement (NDA). An NDA (CDRL A003) is required for all personnel assigned to this contract.

The Contractor must submit the NDAs to the COR for contract record no later than the five (5) business days after contract award, and within one (1) business day for new hires.

Continuity of Services - Mission Critical Plan. The Contractor must submit a Continuity of Services - Mission Critical Plan for CO/COR/TPOC acceptance within thirty (30) calendar days after contract award.

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Uniform Logo. The Contractor logo must be submitted to the TPOC for approval within 30-days after contract award. (Reference PWS section Personnel Requirements, Dress Code / Uniform).

Invoicing. The Contractor must submit a monthly invoice no later than the fifth (5th) calendar day of each monthly to include any travel expenses in accordance with the Contract Schedule B.

Monthly Status Report. The Contractor must provide Monthly Status Report (CDRL A004) via email to the COR/TPOC no later than the fifth (5th) calendar day of each subsequent month. The report must specifically outline and summarize the tasks financials, personnel, certification status, training events, meetings attended, problems encountered, mitigation strategies, risks, planned tasks for the following month for each Contract Line Item Number (CLIN), and any other relevant performance information per training course.

Status Meetings / Meeting Minutes. Regularly scheduled status meetings may occur on a weekly, bi-weekly, or monthly basis (whichever one is required to maintain quality control) to include any discussion points or response requests with follow-up action items. The Contractor must provide the meeting minutes (CDRL A005) to the COR/TPOC no later than one (1) business day after the meeting.

Communications pertaining to the contract administration must be addressed directly to the CO. The COR is the Contractor’s primary point of contact and must monitor all technical aspects of the contract and assist in contract administration but is not authorized to change any of the terms and conditions of the contract.

Technical Interchange Meetings (TIMS). The intent of a TIM is to clarify, resolve, or discuss technical issues within the scope of work to ensure a successful performance. A short notice meeting may be required in person or by teleconference to discuss specific operational issues. The Contractor will ensure essential contract personnel are available to respond to Government questions.

Only the CO is authorized to change any of the terms and conditions of the contract via written contract modification.

If at any time the Contractor believes that any person other than the CO has given direction to change the PWS, the Contractor must immediately inform the CO/COR by phone and/or email.

Phase-In Transition Plan and Execution. The Contractor must provide a draft 30-day Phase-In Transition Plan with the proposal and a final Phase-In Transition Plan no later than five (5) business days after contract award. The final Phase-In Transition Plan must be approved by the CO, incorporated into the contract, and results documented in CPARS. The 30-day Phase-In Transition Plan will be coordinated with the incumbent Contractor and its employees, to achieve a seamless transfer of work. It is imperative the transition from the incumbent Contractor to the follow-on Contractor is accomplished in a well-planned, orderly, and efficient manner to bring the new workforce to full contract performance.

The Contractor proposed personnel will be allowed access to Government facilities to familiarize supervisors, key personnel, and staff with equipment, reporting, and work scheduling procedures. The Contractor must ensure there is minimum service disruption to vital Government business and no service degradation during and after transition of responsibilities. The Contractor must not interfere with the production efforts of the current contract personnel to include soliciting for employment purposes. Soliciting personnel for employment during the incumbent personnel duty hours is prohibited unless interview arrangements are made through the contracting office. To preclude such interference, arrangements to access Government facilities must be made with the Contracting Officer (CO).

The purpose of this orientation period is to become familiar with onsite facility requirements, complete security protocols, and work with the incumbent Contractor to ensure a smooth transition to start performance on the contract start date. All transition and orientation activities must be completed no later than thirty (30) calendar days after contract award.

The Contractor must use the 30-day Phase-In Transition period to complete the following tasks:

Task Observation Personnel Onboarding / Security Clearance Complete Employee Training Requirements Develop Work Plans and Procedures Finalize Program Management Plan

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Phase-Out Transition Plan. The Contractor must provide a Phase-Out Transition Plan within ninety (90) calendar days after contract award.