PWS_Appendix 4 - Technical Assistance Support.docx

PWS APPENDIX 4- Technical Assistance Support

· Applies basic foundation of a function’s principles, theories and concepts to assignments of limited scope.

· Utilizes professional concepts and theoretical knowledge acquired through specialized training, education, or previous experience.

· Exercises independent judgment within defined parameters.

· Develops expertise and practical knowledge of applications within business environment.

· Acts as team member by providing information, analysis, and recommendations in support of team efforts.

· Responsible for delivery of assigned tasks within the delivery cycle of a project.

· Understands various technologies to provide technical systems management support or deliver part of a detailed technical design which meets customer requirements.

· Tasks may include performing systems configurations, troubleshooting systems errors/problems, monitoring and/or testing systems performance, and contribute to the design of technical solutions for customer environments.

· Works under supervision of technical lead and with customer nominated representatives to accomplish assigned tasks.

· Participates in chosen technical community or profession, and regularly attends profession or community of interest

· Applies basic foundation of a function’s principles, theories and concepts to assignments of limited scope.

· Utilizes professional concepts and theoretical knowledge acquired through specialized training, education, or previous experience.

· Exercises independent judgment within defined parameters.

· Develops expertise and practical knowledge of applications within business environment.

· Acts as team member by providing information, analysis, and recommendations in support of team efforts.

· Possesses some experience

· Responsible for delivery of assigned tasks within the delivery cycle of a project.

· Understands various technologies to provide technical systems management support or deliver part of a detailed technical design which meets customer requirements.

· Tasks may include performing systems configurations, troubleshooting systems errors/problems, monitoring and/or testing systems performance, and contribute to the design of technical solutions for customer environments.

· Works with moderate supervision of technical lead and with customer nominated representatives to accomplish assigned tasks.

· Participates in chosen technical community or profession, and regularly attends profession or community of interest

· Applies intermediate level of subject matter knowledge to solve a variety of common business issues.

· Works on problems/projects of moderately complex scope.

· Exercise independent judgment within defined practices and procedures to determine appropriate action.

· Acts as an informed team member providing analysis of information and limited project direction input.

· Follows established guidelines and interprets policies.

· Evaluates unique circumstances and makes recommendations.

· Responsible for delivery of assigned tasks within the delivery cycle of a project.

· Understands a broad spectrum of technology to deliver part of a detailed technical design, which meets customer requirements.

· Tasks may include installing new systems applications; updating applications, firmware, and drivers; creating boundaries for as well as performing configuration and testing activities; applications programming for assigned modules within a larger program; assisting in the preparation of technical presentations and demonstrations; and participating in customer meetings.

· Works with minimal direction from the technical lead and with customer nominated representatives to accomplish assigned tasks. Contributes to design for specific deliverables and assists in the development of technical solutions.

· Uses knowledge tools and re uses information for the benefit of projects, and of professional development.

· Applies advanced level of subject matter knowledge to solve a variety of common business issues.

· Works on problems/projects of complex scope.

· Exercise independent judgment within defined practices and procedures to determine appropriate action.

· Acts as an informed team member providing analysis of information and limited project direction input.

· Follows established guidelines and interprets policies.

· Evaluates unique circumstances and makes recommendations.

· Responsible for delivery of assigned tasks within the delivery cycle of a project.

· Understands a broad spectrum of technology to deliver part of a detailed technical design, which meets customer requirements.

· Tasks may include installing new systems applications; updating applications, firmware, and drivers; creating boundaries for as well as performing configuration and testing activities; applications programming for assigned modules within a larger program; assisting in the preparation of technical presentations and demonstrations; and participating in customer meetings.

· Works with minimal direction from the technical lead and with customer nominated representatives to accomplish assigned tasks. Contributes to design for specific deliverables and assists in the development of technical solutions.

· Uses knowledge tools and re uses information for the benefit of projects, and of professional development.

· Applies experience and subject matter knowledge to solve common and complex business issues within established guidelines and recommends appropriate alternatives.

· Works on problems/projects of diverse complexity and scope.

· Exercises independent judgment within generally defined policies and practices to identify and select a solution.

· May act as a team or project leader providing direction to team activities and facilitates information validation and team decision-making process.

· Provides guidance to employees in lower job levels.

· May seek advice to make decisions on complex issues.

· Responsible for implementing part or all the technical solution to the client, in accordance with an agreed technical design.

· Occasionally responsible for providing a detailed technical design for enterprise solutions.

· Understands a broad spectrum of technology to provide part or all of a detailed technical design which meets customer requirements.

· Often leads small to medium technical projects. Works with and under the direction of the Project/Technical Manager and with customer nominated representatives. Liaises with Solutions Architect as appropriate.

· Provides technical support and input on the application of technology to a defined business segment.

· Provides advice on solution and integration opportunities to defined segments.

· Provides technical leadership on specific integration activities that are part of an engagement.

· Provides planning and design support for the development of solution architectures that will be implemented in a multiple system environment.

· Applies experience and subject matter knowledge to solve common and complex business issues within established guidelines and recommends appropriate alternatives.

· Works on problems/projects of high complexity and diverse scope.

· Exercises independent judgment within generally defined policies and practices to identify and select a solution.

· May act as a team or project leader providing direction to team activities and facilitates information validation and team decision-making process.

· Provides guidance to employees in lower job levels.

· May seek advice to make decisions on complex issues.

· Responsible for implementing part or all the technical solution to the client, in accordance with an agreed technical design.

· Occasionally responsible for providing a detailed technical design for enterprise solutions.

· Understands a broad spectrum of technology to provide part or all of a detailed technical design which meets customer requirements.

· Often leads medium to large technical projects. Works with and under the direction of the Project/Technical Manager and with customer nominated representatives. Liaises with Solutions Architect as appropriate.

· Provides technical support and input on the application of technology to a defined business segment.

· Provides advice on solution and integration opportunities to defined segments.

· Provides technical leadership on specific integration activities that are part of an engagement.

· Provides planning and design support for the development of solution architectures that will be implemented in a multiple system environment.

· Applies advanced subject matter knowledge to complex business issues and is regarded by others within as a subject matter expert.

· Frequently contributes to the development of new ideas/methods.

· Usually works on complex problems or projects where analysis of situations or data requires an in-depth evaluation of multiple factors.

· Regularly exercises significant independent judgment within broadly defined policies and practices to determine best method for accomplishing work and achieving objectives.

· Sometimes directs and supervises within area of expertise.

· Leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives.

· Provides mentoring and guidance to employees at lower job levels.

· Acts as an expert providing direction and guidance to process improvements and establishing policies.

· Frequently represents the organization to external customers/clients.

· Responsible for verifying and implementing the detailed technical design solution to the problem as identified by the Project/Technical Manager.

· Often responsible for providing a detailed technical design for enterprise solutions.

· Is often the Principal Engineer who analyzes and develops enterprise technology solutions.

· Regularly leads in the technical assessment and delivery of specific technical solutions to the customer.

· Provides a team structure conducive to high performance and manages the team lifecycle stages.

· Coordinates implementation of new installations, designs, and migrations for technology solutions in one of the following work domains: networks, applications, or platforms.

· Provides advanced technical engineering and advice to others on proposal efforts, solution design, system management, tuning and modification of solutions.

· Collects and determines data from appropriate sources to assist in determining customer needs and requirements.

· Responds to requests for technical information from customers.

· Develops customer technology solutions using various industry products and technologies.

· Engages in technical problem solving across multiple technologies; often needs to develop new methods to apply to the situation.

· Unique mastery and recognized expertise on relevant subject matter knowledge including technologies, theories, or techniques.

· Regularly contributes to the development of innovative principles and ideas.

· Works in the more complex disciplines in which the company must operate to be successful.

· Provides highly innovative solutions.

· Routinely exercises independent judgment in developing methods, techniques, and criteria for achieving objectives.

· Develops strategy and sets functional policy and direction.

· Often directs and supervises within area of expertise.

· Often leads large, cross-division functional teams or projects that affect the organizations long-term goals and objectives.

· Often participates in cross-division, multi-function teams.

· Usually responsible for providing a detailed technical design for enterprise solutions.

· Is usually the Principal Engineer who analyzes and develops enterprise technology solutions.

· Regularly leads large cross functional teams to include technical management of client staff assigned to implementation team in the completion of one or more solution requirements, architecture, or implementation deliverables.

· Provides the technical direction required to resolve complex issues to ensure the on-time delivery of solutions that meet customer expectations.

· May need to develop new methods to apply to situations.

· Provides advanced technical engineering and advice to proposal efforts, solution design.

· Provides engineering advice to customer senior IT leadership and assets strategic direction for customers based on solutions and products.

· Works with peers outside immediate organization to define and characterize complex technology or process problems and/or develops new solutions, yet works independently to drive technical problems to a solution