PWS-Airfield Lighting_PAAF Update _ 01242024.pdf
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- Attached to
- Airfield Lighting & Control System Services Federal contract opportunity
- Solicitation number
- W9124724R0021
About this file
This performance work statement outlines maintenance and repair services requirements for an airfield lighting control system at Pope Army Airfield in Fort Liberty, North Carolina. The contractor shall provide unlimited technical phone support and assistance, conduct four on-site visits per year to ensure the control systems are operational and within airfield standards, and provide and install newest versions of operating system software. The performance period is one base year starting April 15, 2024 with four 12-month option periods. The contractor must furnish all supplies, equipment, and services to perform the work except for government furnished property and acts of God.
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Attachment 1 – Performance Work Statement Page 1 of 18
PERFORMANCE WORK STATEMENT (PWS)
MAINTENANCE AND REPAIR OF AIRFIELD LIGHTING CONTROLS SYSTEM
Pope Army Airfield (PAAF)
Part I
General Information
1. GENERAL: This is a non-personal services contract to provide maintenance and repair to the Airfield Lighting Control Systems at Pope Army Airfield. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the contractor who, in turn responsible to the Contractor.
1.1. Description of Services/Introduction: The Contractor shall provide all labor, service and repair parts, components, personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform the required maintenance and repair of the airfield lighting control systems, as defined in this Performance Work Statement (PWS), except for those items specified as Government furnished property and services or acts of nature [God], which will be procured through an alternate method.
1.2. Background: The Government may increase or decrease the quantity (ies) and/or type(s) of equipment listed, due to new construction, demolition or the addition of equipment or new equipment. Any additions or deletions will be determined by the Contracting Officer upon notification from the Contracting Officers Representative (COR) at the time the addition or deletion becomes necessary.
1.3. Objectives: The airfield lighting control system is the interface between the air traffic control tower and the airfield lighting systems. It is essential that the system be reliable and that the system be simple to maintain by airfield personnel. The contractor shall maintain and keep the new Airfield Lighting Contol and Monitoring System current and in good working order.
1.4. Scope: This is a maintenance and service repair contract for Fort Liberty, NC. The Contractor shall be responsible for all costs incurred to maintain the proper operating condition and repair of all the Airfield Lighting Control Systems. Work performance under this contract shall include the maintenance, repair, upgrades, service and replacement of any and all defective or worn parts of all components, devices and equipment required to maintain or repair the Airfield Lighting Control Systems, in accordance with manufacturer instructions and specifications and herein subject to the terms and conditions of this contract. The Contractors work and responsibility shall include all planning, administration and management necessary to provide all operation, preventive maintenance, service and all repair work, as specified. The work shall be
Attachment 1 – Performance Work Statement Page 2 of 18 conducted within strict compliance with all applicable Federal, State and local laws, regulations, codes, technical references and manufacturer instructions. This contract shall include service maintenance and repair for all Airfield Lighting Control Systems located at Pope Army Airfield on Fort Liberty, North Carolina.
1.5. Period of Performance: The period of performance shall be for a one (1) Base Year period of 12 months and four (4) years of 12-month option periods.
Base period: 15 April 2024 to 14 April 2029 1st Option period: 15 April 2025 to 14 April 2026 2nd Option period:15 April 2026 to 14 April 2027 3rd Option period: 15 April 2027 to 14 April 2028 4th Option period: 15 April 2028 to 14 April 2029 If applicable: Extension 15 April 2029 to 14 October 2029
1.6. General Information
1.6.1. Quality Control: Quality Control is the responsibility of the Contractor. The Contractor is responsible for the delivery of quality services/supplies to the Government.
1.6.1.1. Quality Control Plan (QCP): The Contractor shall develop and maintain an effective QCP to ensure services are performed in accordance with this PWS. The Contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The Contractor’s QCP is the means by which the contractor assures that their work complies with the requirement of the contract. A copy of the QCP shall be provided to the KO and the COR within five (5) days after contract award for Government review and acceptance. At a minimum, the QCP shall:
1.6.1.1.1. The Contractor’s quality program shall demonstrate its prevention-based outlook by meeting the objectives stated in the PWS throughout all areas of performance.
The QCP shall be developed to specify the Contractor’s responsibility for management and quality control actions to meet the terms of the contract. The QCP as a minimum shall address continuous process improvement; procedures for scheduling, conducting and documentation of inspection; discrepancy identification and correction; corrective action procedures to include procedures for addressing Government discovered non-conformances; procedures for root cause analysis to identify the root cause and root cause corrective action to prevent re-occurrence of discrepancies; procedures for trend analysis;
procedures for collecting and addressing customer feedback/complaints.
1.6.1.1.2. Within 24 hours of completion, upon request from the COR, the Contractor shall provide, all reports generated as a result of the Contractor’s quality control efforts.
This shall include any summary information used to track quality control, including any charts/graphs.
Attachment 1 – Performance Work Statement Page 3 of 18
1.6.1.1.3. The Contractor’s QCP shall be incorporated into and become part of this contract after the plan has been accepted by the KO. Proposed changes made after KO acceptance shall be submitted in writing through the COR to the KO for review and acceptance prior to implementing any revision. The Contractor’s QCP shall be maintained throughout the life of the contract and shall include the Contractor’s procedures to routinely evaluate the effectiveness of the plan to ensure the Contractor is meeting the performance standards and requirements of the contract.
1.6.1.2. Non-Conformance Report (NCR). When the Contractor’s performance is unsatisfactory, an NCR will be issued. The Contractor shall reply in writing within the period specified in the NCR, giving the reasons for the unsatisfactory performance, corrective actions taken, and procedures to preclude recurrence.
1.6.1.3. Quality Assurance: The COR will evaluate the Contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the COR must do to ensure that the Contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).
1.6.2. Recognized Federal Holidays: The Contractor is normally not required to perform services on recognized federal holidays. However, that requirement is subject to mission execution requirements. The recognized federal holidays include:
New Year’s Day Labor Day Martin Luther King Jr.’s Birthday Columbus Day Washington’s Day Veteran’s Day Memorial Day Thanksgiving Day Independence Day Christmas Day June Nineteenth Day Juneteenth Day
1.6.3. Hours of Operation: The Contractor shall perform maintenance, repairs and preventive maintenance as prescribed below:
1.6.3.1. The Contractor shall provide emergency repair service 24 hours a day, 7 days per week, Saturdays, Sundays and Government holidays inclusive. The Contractor shall respond within two (2) hours of receipt of oral or written notification of equipment failure or improper functioning, regardless of the cause, and complete repairs within eight (8) hours of notification, unless additional time is approved by the Contracting Officer or
COR.
1.6.4. Place of Performance: : The work to be performed under this contract will be performed at Pope Army Airfield, Fort Liberty North Carolina.
Attachment 1 – Performance Work Statement Page 4 of 18
1.6.5. Security Requirements: Contractor personnel performing work under this contract must be granted access onto the installation via the Automated Entrance Initiative (AIE) program.
1.6.5.1. Contractor personnel shall gain access to Fort Liberty through the Posts Automated Installation Entry (AIE) Badge system. To register and receive an AIE access control badge, the contractor must complete and submit the Directorate of Emergency Services (DES) Form 118 to the COR. Once submitted a NCIC (National Crime Information Center) Level III background check will be completed on each employee requesting access. No employees with prior felonies or three misdemeanors, excluding routine traffic violations, within the past five years will be granted access to Fort Liberty.
All contractor personnel shall be U.S. citizens and legal to work in the United States.
Contractor personnel performing work under this contract shall be escorted by Government personnel at restricted areas. The Contractor shall provide at the Post Award Conference a list of all personnel requiring access to any facility or building. The list shall include the employee’s full name and social security number. The Contractor shall provide the COR with a list of Contractor personnel requiring entry into restricted areas no less than three (3) calendar days thereafter. It shall be the sole responsibility of the Contractor to update the list as changes occur, or as requested by the COR and to provide the updated list no later than 24-hours after the change is determined.
The application form (DES Form 118) for access cases are located on the Fort Liberty Provost Marshal webpage http://www.Liberty.army.mil/directorates/DES/pmo/Pages/AIE.aspx under the Installation Access Control tab. Sponsorship is required for all non-DOD affiliated persons. The applications (DES Form 118) will be turned into the All American Visitor Control Center (VCC) for processing and approval.
1.6.5.2. Physical Security: The Contractor shall be responsible for safeguarding all government equipment, information and property provided for Contractor use. At the close of each work period, government facilities, equipment, and materials shall be secured.
1.6.5.3. Visitor Group Security Agreement. The contractor shall sign a Contractor Visitor Group Security Agreement to protect classified information involved in performance under this contract or Task Order. The Agreement will outline responsibilities in the following areas: Contractor security supervision; Standard Practice Procedures; access, accountability, storage, and transmission of classified material; marking requirements;
security education; personnel security clearances; reports; security checks; security guidance; emergency protection; protection of government resources; DD Forms 254;
periodic security reviews; and other responsibilities, as required.
1.6.6. General:
1.6.6.1. Contractor personnel performing work under this contract shall be able to read, write, speak, and understand the English language to effectively carry out all contract
Attachment 1 – Performance Work Statement Page 5 of 18 requirements. They shall have a command of both the written and spoken English language to properly clearly, and effectively communicate in person or via electronic devices (telephone or Email) with co-workers, customers, and the general public.
1.6.6.2. Contractor personnel performing work under this contract shall be U.S. citizens unless the provisions of Army Regulation 25-2, Information Assurance have been fully completed and approval has been granted by the Government for the non-U.S. citizen to perform the required support.
1.6.6.3. Access and General Protection/Security Policy and Procedures: All Contractor personnel performing work under this contract shall comply with applicable installation, facility and area commander installation/facility access, local security policies and security procedures provided by the Security Manager Government representative.
Contractor personnel shall provide all information required for background checks to meet installation access requirements to be accomplished by the installation Provost Marshal Office, Director of Emergency Services or Security Office. Contractor personnel shall comply with all personal identity verification requirements as directed by Department of Defense (DoD), HQ Department of Army (DA) or local policies. In addition to the changes otherwise authorized by this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in Contractor and subcontractor security matters or processes.
1.6.7. Post Award Conference/Periodic Progress Meetings: The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation (FAR) Subpart
42.5. The KO and/or COR may meet periodically with the Contractor to review the Contractor's performance. At these meetings the KO and/or COR will apprise the Contractor of how the Government views the Contractor's performance and the Contractor will apprise the Government of problems, if any, being experienced.
Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the Government.
1.6.8. Contracting Officer Representative (COR): The COR will be identified by separate letter of appointment. The COR monitors all technical aspects of the contract and assists in contract administration. The COR is authorized to perform the following functions:
Assures that the Contractor performs the technical requirements of the contract; performs inspections necessary in connection with contract performance; maintains written and oral communications with the Contractor concerning technical aspects of the contract; issues written interpretations of technical requirements, including government drawings, designs, specifications; monitors Contractor's performance and notifies both the KO and Contractor of any deficiencies; coordinates availability of government furnished property, and provides site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting
Attachment 1 – Performance Work Statement Page 6 of 18 contract. The Contracting Officer Representative Tracking (CORT) Tool (https://wawf.eb.mil/xhtml/auth/home/home.xhtml#)shall be used for nomination, tracking, documentation, and management of CORs IAW DoDI 5000.72, DFARS 201.602-2 and PGI 201.602-2.
1.6.9. Key Personnel: The Contractor shall provide a Program Manager who shall be responsible for the overall performance, management, and coordination of the work. The name of this person and an alternate who shall act for the contractor when the manager is absent shall be designated in writing to the Contracting Officer within five (5) days after contract award. The Program Manager or alternate shall have full authority to act for the Contractor on all contract matters relating to daily operation of this contract. The Program Manager or alternate shall be available between 7:30 a.m. to 4:30 p.m., Monday through Friday except Federal holidays and as required for emergency, urgent, and routine repairs. The Program Manager and/or alternate shall be a legal resident of the United States and shall be able to read, write, speak, and understand English.
1.6.10. Identification of Contractor Personnel: All contract personnel attending meetings, answering Government telephones, and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. They must also ensure that all documents or reports produced by contractors are suitably marked as contractor products or that contractor participation is appropriately disclosed. Contractor personnel shall wear distinctive clothing bearing the company’s name, and wear an identification badge displaying the company’s name, employee’s name, description, title and a picture of the employee. It must be clearly displayed at all times while working at Ft. Liberty. Contractor’s personnel shall be as neat and clean as practicable; shall conduct themselves in a proper, efficient manner, and shall cause the least possible annoyance and disturbance to the using service. The Contractor shall be responsible for the supervision and conduct of his employees. Contractor’s personnel shall be experienced, qualified and capable of performing maintenance and repairs as required by this contract.
1.6.11. Contractor Personnel Appearance and Performance: It is essential that all Contractor personnel meet the highest standards of professionalism and personal integrity. The Contractor shall ensure their personnel do not perform work under the influence of alcohol, illegal prescribed drugs or any other incapacitating agents.
Contractor personnel shall be neatly groomed and dressed in business casual attire to present a professional appearance at all times.
1.6.12. Contractor Travel: Travel to other government facilities or other contractor facilities may be required and will be specified in the PWS. The contractor is responsible for all travel as it relates to this requirement.
1.6.13. Organizational Conflict of Interest: Contractor and subcontractor personnel performing work under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing https://wawf.eb.mil/xhtml/auth/home/home.xhtml
Attachment 1 – Performance Work Statement Page 7 of 18 information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent Organizational Conflict of Interests (OCI) as defined in FAR Subpart 9.5. The Contractor shall notify the Contracting Officer immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the Contracting Officer to avoid or mitigate any such OCI. The Contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the Contracting Officer and in the event the Contracting Officer unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the Contracting Officer may affect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.
1.6.13.1. Training. The Contractor shall effectively educate its employees, through formal training, company policy, information directives and procedures, in an awareness of the legal provisions of FAR Subpart 9.5 and its underlying policy and principles, so that each employee will know and understand the provisions of that Subpart and the absolute necessity of safeguarding information from anyone other than the Contractor's employees who have a need to know, and the U.S. Government.
1.6.13.2. Subcontracts. The contractor shall be responsible for any subcontract management necessary to integrate work performed on this requirement and shall be responsible and accountable for subcontractor performance on this requirement. The prime contractor will manage work distribution to ensure there are no Organizational Conflict of Interest (OCI) considerations. Contractors may add subcontractors to their team after notification to the Procuring Contracting Officer (PCO) or Contracting Officer Representative (COR). Cross teaming may or may not be permitted.
Attachment 1 – Performance Work Statement Page 8 of 18
PART 2
DEFINITIONS & ACRONYMS
2. DEFINITIONS AND ACRONYMS:
2.1. DEFINITIONS:
2.1.1. CONTRACTOR. A supplier or vendor awarded a contract to provide specific supplies or service to the Government. The term used in this contract refers to the prime.
2.1.2. CONTRACTING OFFICER (KO). A person with authority to enter into, administer, and/or terminate contracts, and to make related determinations and findings on behalf of the Government. Note: The only individual who can legally bind the Government.
2.1.3. CONTRACTING OFFICER'S REPRESENTATIVE (COR). An employee of the U.S. Government appointed by the contracting officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor, as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract. The Contracting Officer Representative Tracking (CORT) Tool (https://wawf.eb.mil/xhtml/auth/home/home.xhtml#) shall be used for nomination, tracking, documentation, and management of CORs IAW DoDI 5000.72, DFARS 201.602-2 and PGI 201.602-2.
2.1.4. CONTRACTOR PERSONNEL. Contractor and subcontractor employees performing working under this contract.
2.1.5. DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with the Performance Work Statement (PWS).
2.1.6. DELIVERABLE. Anything that can be physically delivered, but may include non-physical things, such as meeting minutes or reports.
2.1.7. KEY PERSONNEL. Contractor employees who are critical for achieving PWS objectives. Key personnel shall meet position qualification and experience requirements indicated in the PWS. When key personnel qualifications are used as an evaluation factor in “Best Value” procurement, the Contracting Officer is the only one authorized to concur with key personnel replacement after award of the contract. When proposed key personnel resumes are used as an evaluation factor in best value procurement, a letter of commitment may be required from the individual whose resume is provided.
https://wawf.eb.mil/xhtml/auth/home/home.xhtml
Attachment 1 – Performance Work Statement Page 9 of 18
2.1.8. PHYSICAL SECURITY. Actions that prevent the loss or damage of government property.
2.1.9. QUALITY ASSURANCE. A planned and systematic pattern of all actions necessary to provide confidence that adequate technical requirements are established;
products and services conform to established technical requirements; and satisfactory performance is achieved. For the purposes of this document, quality assurance refers to actions by the Government.
2.1.10. QUALITY ASSURANCE SURVEILLAND PLAN (QASP). The Government’s organized written document specifying the surveillance methodology to be used for surveillance of Contractor performance.
2.1.11. QUALITY CONTROL. All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.
2.1.12. SUBCONTRACTOR. One that enters into a contract with a prime Contractor.
The Government does not have privity of contract with the subcontractor.
2.1.13. WORK DAY. . The number of hours per day the Contractor provides services in accordance with the contract.
2.1.14. WORK WEEK. Monday through Friday, unless otherwise specified.
2.2. ACRONYMS:
AFARS Army Federal Acquisition Regulation Supplement AR Army Regulation CCE Contracting Center of Excellence CFR Code of Federal Regulations CONUS Continental United States (excludes Alaska and Hawaii) COR Contracting Officer Representative COTS Commercial-Off-the-Shelf DA Department of the Army DD250 Department of Defense Form 250 (Receiving Report) DD254 Department of Defense Form 254 DD1466 Building Pass DFARS Defense Federal Acquisition Regulation Supplement DMDC Defense Manpower Data Center DOD Department of Defense FAR Federal Acquisition Regulation HIPAA Health Insurance Portability and Accountability Act of KO Contracting Officer
Attachment 1 – Performance Work Statement Page 10 of 18
OCI Organizational Conflict of Interest OCONUS Outside Continental United States (includes Alaska and Hawaii) ODC Other Direct Costs PIPO Phase-In/Phase- Out POC Point of Contact PRS Performance Requirements Summary PWS Performance Work Statement QA Quality Assurance QAP Quality Assurance Program QASP Quality Assurance Surveillance Plan QC Quality Control QCP Quality Control Plan TE Technical Exhibit
Attachment 1 – Performance Work Statement Page 11 of 18
PART 3
GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES
3. GOVERNMENT FURNISHED ITEMS AND SERVICES:
3.1. The Government will not provide facilities, equipment or services for this contract.
Attachment 1 – Performance Work Statement Page 12 of 18
PART 4
CONTRACTOR FURNISHED ITEMS AND SERVICES
4. CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES:
4.1. General: The Contractor shall furnish all supplies, equipment, facilities and services required to perform work under this contract that are not listed under Section 3 of this
PWS.
Attachment 1 – Performance Work Statement Page 13 of 18
PART 5
SPECIFIC TASKS
5. Specific Tasks:
5.1. Basic Services. The contractor shall accomplish the assigned work by employing and utilizing qualified personnel with appropriate combinations of education, training, and experience. The contractor shall provide maintenance and repair support for the Airfield Lighting Control Systems. The contractor shall provide unlimited technical phone support and assistance. The contractor shall provide technical assistance with customer provided remote access to the Digitrac system computer. The contractor shall conduct four on-site visits per year. The contractor shall also provide and install newly released software upgrades for the operating systems.
5.1.1. The Contractor shall be responsible for servicing, updating, repairing, and providing technical assistance as necessary to ensure operational readiness and compliance with applicable airfield regulations. Contractor shall provide semi-annual routine maintenance services that permit the early detection and correction of items that, if deficient or defective, would interfere with normal operations for the Airfield Lighting Control Systems equipment listed. Maintenance work shall include, but not necessarily be limited to, comprehensive operational inspection, updates, and adjustments to ensure the satisfactory functioning of computer software programs, communication systems, switch panels, power systems and computer hardware components.
5.1.1.1. The contractor shall establish processes and assign appropriate resources to effectively administer the requirement. The contractor shall respond to Government requests for contractual actions in a timely fashion. The contractor shall have a single point of contact between the Government and Contractor personnel assigned to support contracts or task orders. The contractor shall assign work effort and maintaining proper and accurate time keeping records of personnel assigned to work on the requirement.
5.2. Personnel Administration: The contractor shall provide the following management and support as required. The contractor shall provide for employees during designated Government non-work days or other periods where Government offices are closed due to weather or security conditions. The contractor shall maintain the currency of their employees by providing initial and refresher training as required to meet the PWS requirements. The contractor shall make necessary travel arrangements for employees.
The contractor shall provide necessary infrastructure to support contract tasks. The contractor shall provide administrative support to employees in a timely fashion (time keeping, leave processing, pay, emergency needs).
5.2.1. The Government shall neither supervise contractor employees nor control the method by which the contractor performs the required tasks. Under no circumstances shall the Government assign tasks to, or prepare work schedules for, individual contractor employees. It shall be the responsibility of the contractor to manage its employees and to guard against any actions that are of the nature of personal services, or give the perception of personal services. If the contractor believes that any actions constitute, or
Attachment 1 – Performance Work Statement Page 14 of 18 are perceived to constitute personal services, it shall be the contractor's responsibility to notify the Procuring Contracting Officer (PCO) immediately.5.2.2. The contractor shall successfully integrate and coordinate all activity needed to execute the requirement. The contractor shall manage the timeliness, completeness, and quality of problem identification. The contractor shall provide corrective action plans, proposal submittals, timely identification of issues, and effective management of subcontractors. The contractor shall seek to ensure customer satisfaction and professional and ethical behavior of all contractor personnel
5.2.3 The contractor shall go by the information given in Applicable Publications Section 6. the system is an ADB Safegate system.
5.3. System for Award Management (SAM).
5.3.1 Reporting Labor Hours. N/A
Attachment 1 – Performance Work Statement Page 15 of 18
PART 6
APPLICABLE PUBLICATIONS
6. APPLICABLE PUBLICATIONS (CURRENT EDITIONS):
6.1. The Contractor shall abide by all applicable regulations, publications, manuals, and local policies and procedures.
2_ALCMS_Submittal _Original.pdf
Attachment 1 – Performance Work Statement Page 16 of 18
PART 7
TECHNICAL EXHIBIT LISTING
7. Technical Exhibit List:
7.1. Technical Exhibits:
Technical Exhibit 1 Performance Requirements Summary Technical Exhibit 2 Deliverables Schedule
Attachment 1 – Performance Work Statement Page 17 of 18
Technical Exhibit 1 Performance Requirements Summary
Performance Objective
Standard
Performance
Threshold
Method of Surveillance Remedy
PWS 5.1
Specific Tasks
The contractor shall provide unlimited technical phone support and assistance.
Quality: 100% Accuracy
Timeliness: All systems operational and functioning as needed.
Random/ Customer feedback and Data reports
Contractor shall provide a plan of action to improve quality of services
Ensure the control systems are operational and within airfield operation standards and regulations.
All systems operational and functioning as needed
Random/ Customer feedback and Data reports
Contractor shall provide a plan of action to improve quality of services
PWS 5.1
Specific Tasks
Provide and install newest versions of operating system software with free installation when coupled with another planned visit
Newest software versions available in order to enhance overall performance
Random/ Customer feedback and Data reports
Contractor shall provide a plan of action to improve quality of services
The Contractor shall conduct four on-site visits per year
All systems operational and functioning as needed
Random/ Customer feedback and Data reports
Contractor shall provide a plan of action to improve quality of services
Attachment 1 – Performance Work Statement Page 18 of 18
Technical Exhibit 2
DELIVERABLES SCHEDULE
DELIVERABLE FREQUENCY MEDIUM/FORMAT SUBMIT TO
PWS 6.1
Software Program
Upon contract award Electronically in MS Word, Excel, and or PowerPoint
Airfield Manager
PWS 1.6.1.1
Quality Control Plan
Within five (5) days after contract award
Electronically in MS Word, Excel, and or PowerPoint
KO and COR
File details come from the government source that posted it. Updated .