PMO Sources Sought Questions and Answers_01_10_2025.pdf

QUESTIONS AND ANSWERS FOR SOURCES SOUGHT

Program Management Office

Notice ID PSC-OD-PMO-PSC337012 January 10, 2025

QUESTION SECTION # RESPONSE

1 I am hoping to confirm if there is a current vendor performing similar services that are listed within the sam notice or if this is the first iteration of these services? If there is, could you kindly provide me with the current contract # and vendor?

This requirement is to implement recommendations /findings from an assessment done previously by a contracting company.

We do not perfectly fit the scope of your Sources Sought Notice;

however, we believe that we offer a state-of-the-art solution for training, to achieve your goals.

This is a Sources Sought.Please respond accordingly if your organization can meet the criteria.

3 I am contacting you today IRT the Office of Director (OD) Project Management Office (PMO) sources sought. Could you advise if this is a new requirement or is there is a current vendor providing this support and if so, could you identify the vendor/contract #? We are currently providing similar support to an array of government customers.

This requirement is to implement recommendations /findings from an assessment done previously by a contracting company.

4 Who is the current Incumbent This requirement is to implement recommendations /findings from an assessment done previously by a contracting company.

5 Pleased advise if the questions regarding the contents of this sources sought are one in the same as the Technical Questions and due date (Monday, January 06, 2025) Or are we to provide the answers to the Technical Question with our response on January 17, 2025 and our questions about the work January 06,2025.

The vendor/contractor should fill in the excel document with their responses and submit it as a separate file with the final responses on January 17, 2025.

6 Will the government be willing to extend the due date to Jan 30th The responses due date is January 17, 2025, 12:00 pm EST

7 Is the government willing to adhere to the

“Rule of Two” if 2 or more *1 firms were to show interest in this requirement

If a Solicitation is issued it will be competitive, the Government’s intent is to issue a single-award.

8 Based on the bundling of services defined in this body of work, does the government plan on awarding multiple contracts, much like an IDIQ, to satisfy this requirement

If a Solicitation is issued it will be competitive, the Government’s intent is to issue a single-award.

9 Is there an expectation of the vendors to provide resumes in response to this Sources Sought (in ref to Experience Information)

No, there is no expectation in this Sources Sought

10 Does the government have a prescribed set of Labor Categories for this body of work

If a Solicitation is issued it is the Government’s intent to include required Labor Categories

11 How many business lines are there within the 3 portfolios supported by the Program Support Center PMO

PSC provides over 40 different services

12 Will each of these business lines require Service Catalog support

Yes, all business lines should be included in the Service Catalog

13 Is there a current standard governance model for Service Catalogs or does each business line have autonomy in how their Service Catalogs are managed

If a Solicitation is issued, the awarded vendor will be asked to determine if there is a standard governance model and to build the Catalog accordingly.

14 What does the government mean by the term “systematic issues” as stated in the Sources Sought Questions in excel workbook

Systematic issues refers to outdated practices, lack of standardized procedures, etc that were identified in an earlier assessment.

15 Is the excel document the Technical Appendix, if not, what is the Technical Appendix

The technical appendix is determined by the Contractor. There is no page limit for the Technical Appendix.

The Cover Letter, Tables of Contents, and Technical Appendix are not included in the page count.

16 Is there an expectation that the excel document be returned as a part of our response or can those questions be responded to in the 20-page document

The vendor/contractor should fill in the excel document with their responses and submit it as a separate file with the final responses on January 17, 2025.

17 Please advise what percentage of in person attendance would be reasonably required to accomplish the objectives of the work?

Minimal – ad hoc in person meetings may be beneficial but can be discussed with PSC Leadership.

18 Is there a catalog of providers in place or will one have to be created by the contractor?

PSC is a shared services provider, we have a Service Catalog however it needs to be updated, aligned to any current governance standard model, if applicable and generally updated.

19 Will the required support be limited to the specific tasks on the Statement of Work?

If a Solicitation is issued, the awarded vendor will receive direction from PSC Leadership.

20 Should respondents expand upon responses in the Excel spreadsheet questionnaire in a separate document (i.e., direct the reader to a section of the written response for the answers) or include all information in the designated cells?

The vendor/contracto r should fill in the excel document with their responses and submit it as a separate file with the final responses on January 17, 2025.

21 Is this a new requirement? This requirement is to implement recommendation s/findings from an assessment done previously by a contracting company.

22 Does the Cover Letter have a page limit? There cover letter has a limit of two pages, maximum.

23 Regarding SOW 1.8, when was the PSC’s Service Desk survey conducted?

December

24 Regarding SOW 1.8, who designed the PSC’s Service Desk survey? Federal Staff 25 What opportunities exist within the scope of this requirement for innovative approaches to IT modernization and operational efficiency, particularly leveraging cloud-based solutions or AI technologies? How would PSC like these approaches incorporated into the project framework?

Exploring all possibilities with existing cloud-based solutions that include Appian and/or Salesforce.

26 Does the Program Support Center anticipate any additional requirements for on-site presence or unique compliance needs beyond those outlined

If a Solicitation is issued, the in the Statement of Work, particularly regarding stakeholder engagement and federal regulatory adherence?

awarded vendor will receive direction from

PSC

Leadership.

27 Is there an incumbent? If so, can you provide the existing contract number?

This requirement is to implement recommendati ons/findings from an assessment done previously by a contracting company.

28 Does this work exist today within PSC or is this new work for PSC? This requirement is to implement recommendati ons/findings from an assessment done previously by a contracting company.

29 Is this an existing requirement? If so, who is the incumbent? This requirement is to implement recommendati ons/findings from an assessment done previously by a contracting company.

30 The Description portion of the SAM.gov announcement mentions

“procure subject matter expertise to directly support the Director on…Information Technology (IT) modernization” yet we didn’t see anything in the statement of work that spoke to any IT support. What type of IT modernization is expected in providing this work to OD?

Refer to section 1.8 of the draft

SOW

31 In the Sources Sought instructions there is a mention to include a cover letter with our “… Total Contract Value; Period of Performance; Brief description of services; Past Performance Questionnaires or Contractor Performance Assessment Reporting System (CPARS) reports if available.” How many contract references like this do you want to see?

Is there a limit on the length of the cover letter—or would you rather have specific contract references with the accompanying information (description, past performance questionnaires, CPARS, etc.) in the 20 pages of our response?

Cover letter shall include the listed information in the sources sought. 3 references in the last five years is sufficient for the Sources Sought

32 How do you want us to address the 5 questions included in the Excel attachment to the announcement? Are there to be incorporated in the 20-page response, or do you want them to be responded-to in the Excel spreadsheet?

The Vendor/Con tractor should fill in the excel document with their responses and submit it as a separate file with the final responses on January 17, 2025.

33 Is there a pre-determined budget for this requirement? No, there is no predetermin ed budget for this Sources Sought

34 Question #3 in the Technical Questions attachment references supporting

“customized government systems,” though it does not seem like there are any system development (DME) or operations and maintenance (O&M) requirements in the SOW. Can the government clarify if there are any expected DME/O&M requirements under this proposed solicitation?

No DME or O&M will be included in this requirement

The Submission Instructions request both “c) prior completed projects of similar nature in the past five (5) years . . . and (e) examples in the last 5 years of prior completed Government contracts, references, and other related information.” Can vendors combine (c) & (e) to provide projects completed in the past 5 years with associated contract numbers, references, etc., or is the expectation that these are to be separate, distinct compilations?

These can be combined

36 The Submission Instructions request that the cover letter provide, “Total Contract Value; Period of Performance; Brief description of services;

Past Performance Questionnaires or Contractor Performance Assessment Reporting System (CPARS) reports if available.” Can the government confirm this information should be provided as part of Submission Instructions (c) and (e); and not as part of the cover letter.

Cover letter shall include the listed information in the sources sought

37 Can the government elaborate on the specific challenges faced in workforce assessment and strategy development that the contractor should prioritize?

If a Solicitation is issued, the awarded vendor will receive direction from

PSC

Leadership.

38 Are there existing tools or frameworks used by the government for workforce planning that the contractor must integrate or improve upon?

If a Solicitation is issued, the awarded vendor will receive direction from

PSC

Leadership.

39 Does the government have preferred formats or tools for the service catalog modernization and governance framework?

No

40 What is the current baseline or status of the existing service catalog, and what challenges need immediate resolution?

The existing Service Catalog needs to be updated/revamp ed.

41 How many SOPs or desk guides need immediate development or updates?

The awarded vendor will receive direction from PSC Leadership.

42 Are there existing project management methodologies or tools the government expects the contractor to adhere to or improve?

The awarded vendor will receive direction from PSC Leadership.

43 Are there specific compliance challenges or audit findings that the contractor should focus on resolving?

The awarded vendor will receive direction from PSC Leadership.

44 What is the anticipated volume of Executive Secretariat and audit responses?

The awarded vendor will receive direction from PSC Leadership.

45 Are there preferred technologies or platforms that the contractor must use, or is there flexibility for suggesting tools?

PSC has access to Appian, Jira, Salesforce, and M365 tools.

46 Does the government expect any OCI concerns in contractors executing this work?

If a solicitation is issued, it is the Government’s intent to discuss how the Organizational Conflict of Interest (OCI) is handled.

47 Is there an incumbent doing any similar services listed in the SOW?

This requirement is to implement recommendations/findings from an assessment done previously by a contracting company.