Professional Towing ADOT Solicitation (1).pptx

ADOT BPM005274 Solicitation Proposal

1900 CLL Carmen Tempe, AZ 85283

(480) 797-9922

Serving the Valley since 2006

EIN:41-2207602

TPT: 21224014

Method of approach- Resources Professional Towing and Recovery has an extensive fleet capable of covering the widest array of possibilities. With flatbeds, Wheel lifts, Medium duty wreckers, Heavy duty and Super Heavy-duty wreckers, A 60-ton rotator, Reefer truck, 4x4 recovery vehicle, Service vehicles, Experienced and trained in Electric vehicle recovery, towing, and service, as well as our 24 hour/7 day a week dispatch team we are always ready to take the call and dispatch it quickly and efficiently. Our team and many of our vendors utilize Towbook, a state of the art widely used dispatch software allowing our customers to digitally dispatch, communicate, track our fleet, as well as provide a wide array of reporting options. It has been flawless in execution with our high-volume USPS, Motor clubs, and Tesla. Each have been able to see improvements in response times, accuracy, and overall customer satisfaction. It also reduces the need for paper and is our way of being We also utilize Samsara as out ELD for our entire fleet. This allows us to track every vehicle, provide accurate ETA’s as well as track our driver's safety scores for driving. Upon receiving an ADOT dispatch we will promptly utilize our 20+ network of affiliates to meet and exceed where possible our ETA’s. With our proposed pricing structure, we can secure services quickly and our partners are willing to commit to our ETA’s and expectations. All our Sub contractors are insured and use e-verify as well as follow our guidelines and principles. Below is a list of our strategic partners.

Method of approach- Subcontractors Professional Towing and Recovery as a company has been growing quickly and steadily over the past 7 years. We have been able to succeed due to our commitment and dedication to our values, our customers, and our employees. Our leadership has extensive experience in towing and has been in the valley for 30+years serving the state, city, and citizens. We have grown our affiliate network and secured coverage to meet the demand and ETA’s of this contract to extend to Tucson, Flagstaff, Quartzsite, Yuma, Casa Grande, Kingman, and beyond covering the entire state within 45-60 minutes as the contract requires. In Phoenix as previously stated we will be the primary company partnered with Freeway towing and JCD towing to supplement if needed. In Tucson we have Watt Towing and Catalina towing 2 premier companies that cover all of Tucson and are both capable of answering the call when needed. In Flagstaff we have partnered with Johnsons towing who will be covering The majority of the northern areas for the heavy needs. We will be utilizing AM/PM towing, to cover any Light duty needs. We have partnered with A2Z towing and Alexander towing to cover Yuma. We have strategic partners in Superior as well covering superior, Miami, Globe, and surrounding areas. We are excited to have affiliated with each of these companies to be able to deliver the results of this contract. To track ETA and ATA’s we will be utilizing a dedicated dispatcher for ADOT daily as well as using Towbook to track performance of each call dispatched. We are working with Towbook to create an account for each subcontractor to be able to utilize digital dispatching and be able to track movement live through GPS electronically. In the meantime, we will create a separate account for ADOT and be able to track and follow up with each call ETA, ATA, and billing.

Method of approach- Subcontractors

Holbrook Scotty and Son Nate 0 1 4 0 Yes Yes 7

Winslow Tri-R Towing Nick 2 1 2 1 Yes Yes 3

Parker Parker Towing Mark 8 5 12 3 Yes Yes 18

Kingman Mikes Pow-R-tow Jerry 3 0 8 1 Yes Yes 8

Gila Bend Ironwood Towing Tom 0 0 3 0 Yes Yes 7

Superior Southwest Towing Suze 0 0 3 0 Yes Yes 2

Capacity, Expertise, History

Capacity, Expertise, History To be able to effectively execute we are going to have a dedicated dispatch team for this ADOT contract. They will be familiar with our subcontractors and monitor ETA and ATA through Towbook and updates from each subcontractor via phone or email if they are not connected to our system.

We work with the City of Phoenix across multiple departments and have succefully managed multiple stop tows for garbage trucks coordinating with each stop during the process. Our team is very communicative and is able to stay effective in monitoring each of our calls. Co-odinating with drivers, other dispatchers, customers, and third parties to complete the jobs. Utilizing Towbook to track each step gives everyone visibility throughout and a fast way to know if something is falling behind giving us an opportunity to correct it and follow up quickly.

Our Leadership Team Khaled Al Baroudi- Owner/Founder Our company has been operating in the valley since 2006 and it started as a single truck owner- operator. In 2016, Khaled Al Baroudi, formed a strategic partnership with Hamza Al Baroudi and Haddi Hakim to execute a growth plan for the company. With our customers being the main focus, we have built our team to deliver on our promises and execute at the highest levels of both customer service and performance. This was the vision that allowed us to grow to a fleet of 40 vehicles and equipment, servicing multiple city and state contracts while still maintaining high marks in reviews and customer satisfaction in just seven years. We can provide towing and private property impounds and storage to light, medium, and heavy-duty classes of vehicles. We have a passion for public safety and our online reviews rank us among the elite in our industry. Simply stated, our customers love us.

Zaid Marzokah- General Manager Zaid has been with professional towing for 5 years. He has been with us through our growth and has been able paramount to managing the team and building our presence in the Phoenix Metro area. Zaid has been managing for over 10 years and has a background in business and engineering.

Elias Hristou- Operations Manager Elias Joined the company in January as our Operations manager. Prior to working for us he was a Market manager for Carvana overseeing a team of 160 employees 16 Direct reports and a fleet of 95 vehicles across 4 locations in the phoenix area. He has a background in Finance and operations through various industries over the past 20 years.

Our Operations and support Team Andrew Fields- Heavy division Manager (3 years) Kellen Lancer- Accounts and Billing manager (3 years) Julia Brown Lead Light duty dispatcher (4 years) Dana Fields Heavy division dispatcher (2 years) Robert Johnson - Safety Manager (2years) Kayli Medina - Human resources (1 year) Dana Youkin Facilities and yard manager (3 years)

Method of approach- Our Fleet

Communication and Reporting Towbook is our main source for Communicating and reporting. There are many customizable reports that we can run seamlessly to accommodate what you are looking for. We have worked with Towbook in the past to customize any digital needs that have come up.

Our state and police accounts are separated from the rest of our calls in red, be pinned to the top of the que, and will have a timer counting down to our expected ETA. Our dispatchers are trained to treat these call with priority and there is always a manager always supporting these calls. Servicing multiple high priority accounts like the city of phoenix, USPS, City of Tempe and some of our higher end motor clubs our attention is always focused on our execution. Upon receiving the call our team will enter the information if it does not come in digitally, Quickly assess the equipment needed, and find the closest driver for the call. If the call is out of our network, we will dispatch it to the designated company electronically or via phone and follow up to make sure that our Sub contractor has dispatched promptly and keep ADOT informed via Towbook on the progress of the call. Our drivers update their progress in real time and add photos, notes, and any relevant information from on scene. We are staffed, have the knowledge and expertise in all aspect relevant to this contract to execute at the highest levels. Our team has a proven track record with high volume, time sensitive contracts, executing the highest levels of customer service.

We are always looking to tailor our systems to make our partnership seamless for you and support your teams in any way that we can.

On the next slides are a few examples of the reports that contain the information requested.

These reports will be emailed daily. We will also compile these reports quarterly as well and are available anytime they are requested.

Communication and Reporting

Pricing Sheet

Pricing Scenario and Invoice Scenario 1 Time: 3:44 p.m.; Saturday Vehicle: 2013 Dodge Stratus Vehicle Location: 9010 N. 19th Ave, Phoenix, AZ Vehicle Towed To: 2225 S. 22nd Ave. Phoenix, AZ Problem: Car jerking and died no start

Scenario 2 Time: 3:21 p.m.; Wednesday Vehicle: 2019 Dodge Caravan Vehicle Location: HWY 82, Sonita, AZ.

Vehicle Towed To: 1444 W. Grant St. Tucson, AZ Problem: Quit running, No Start

Scenario 3 Time: 2:45 a.m.; Saturday Vehicle: 2015 Freightliner Snowplow - 60,000 lb. vehicle Vehicle Location HWY 89A Slide Rock, Sedona, AZ Problem: Vehicle slid off road into ditch during snowstorm Correction: Recover vehicle and transport to 5701 Railhead Ave. Flagstaff, AZ The tow hook fee is an hourly charge in this scenario. This allows us to align our pricing with industry standards. All tow companies charge hourly for their medium and heavy-duty tows and recoveries.

Scenario 4

Time: 8:03 p.m.; Saturday Vehicle: 2021 Dodge Charger-undercover vehicle Vehicle Location: 1733 S. Greenfield Rd. Mesa, AZ (in QT gas station) Problem: Lockout

Scenario 5 Time: 11:22 p.m.; Monday Vehicle: 2018 Ford F-150 Pickup Vehicle Location: 2625 N. 27th Ave. Phoenix, AZ Problem: Flat Tire image1.png image2.emf image3.png image4.png image5.emf image6.emf image7.emf image8.emf image9.emf