Emergency Roadside Assistance and Towing Service

The Arizona Indefinite Delivery Vehicle (IDV) Contract CTR066441 provides comprehensive emergency roadside assistance and towing services for multiple state agencies, including the Arizona Department of Transportation (ADOT), Department of Public Safety, Department of Corrections, Arizona Game and Fish, and several other state entities. The contract covers a wide range of towing services for state-owned vehicles, encompassing tire changes, jump starts, fuel delivery, lockout assistance, and towing for passenger, light, medium, and heavy-duty vehicles across various Arizona regions. The services are designed to support approximately 13,667 state vehicles, with pricing structured around different vehicle weight classifications and specific service requirements, including hook fees, mileage charges, recovery rates, and additional roadside assistance options.

Professional Towing & Recovery LLC is the prime contractor for this IDV, with the contract initially awarded on June 27, 2023, and currently extended through June 26, 2026. The contract covers statewide service areas, with particular concentration in Phoenix (40% of calls), Tucson (10%), Flagstaff (7%), Yuma (2%), and other Arizona locations. The contract is structured as a master agreement with a 12-month base period and potential extensions up to 48 months, utilizing a comprehensive network of 20+ subcontractor towing companies to ensure statewide coverage. In 2022, state agencies spent approximately $462,574.55 on these towing services, with the contract providing flexible, on-demand roadside support for government fleets across Arizona.