Summary

This is a PRAMS Implementation Manual supporting a Request for Proposals (RFP #202508126) issued by the State of Maine Department of Health and Human Services for comprehensive security services at two psychiatric facilities: Dorothea Dix Psychiatric Center (DDPC) in Bangor and Riverview Psychiatric Center (RPC) in Augusta. The procurement encompasses staffed security officer services, electronic security monitoring systems, payroll and human resources management, recruitment, training, and performance management. DDPC requires 416 hours per week of coverage including one supervisor, one lead officer, and eight security officers across various shifts, while RPC requires 440 hours per week with one lieutenant, one sergeant, and nine security officers. All security officers must complete mandatory training in CPR, first aid, behavioral response options, management of aggressive behavior, and de-escalation techniques, and must pass comprehensive background checks. Written questions are due February 20, 2026, by 4:00 p.m., with proposals due March 2, 2026, by 4:00 p.m. The initial contract period runs from July 1, 2026, through June 30, 2028, with two optional renewal periods extending through June 30, 2031.

Bidders must submit all-inclusive mark-up rate cost proposals covering recruitment, payroll processing, record keeping, security system operations, training, and performance management, with payment terms of net 30 upon receipt of accurate invoices. Proposals will be evaluated on a 100-point scale comprising 25 points for organization qualifications and experience, 25 points for proposed services, and 50 points for cost. No set-aside designations, incumbent vendor information, budget range, or estimated contract value is specified. Bidders assume all costs for background checks, immunization documentation, training materials, uniforms, and replacement officer hiring, and must integrate with an electronic security monitoring system equivalent to or greater than VSA Track Tik. The State anticipates making one award and will not accept best and final offers, expecting all bidders to submit their best pricing with their initial proposal.