PR8135_Attachment_B_-_Price_Schedule_Issued.xlsx
XLSX spreadsheet 26 KB Posted
- Attached to
- PR8135 Interactive Voice Response (IVR) Solution Replacement State and local contract opportunity
- Solicitation number
- PR8135
- Issued by
- Orange County, Orlando City, Florida
About this file
This document is a Price Schedule (Attachment B) for the Orlando Utilities Commission (OUC) Interactive Voice Response (IVR) Solution Replacement project in Florida. The solicitation seeks proposals for replacing the existing IVR system with a modern, scalable solution that offers advanced features including conversational AI, personalized self-service options, and biometric authentication. The project encompasses a five-year contract term with pricing options for both cloud-based and on-premises implementations, covering initial licensing, professional services, implementation, training, data migration, and ongoing support and maintenance.
The pricing schedule provides detailed cost breakdowns for subscription, cloud hosting, SSO integration, training materials, and professional services across multiple years. Both cloud and on-premises pricing models are included, with line items for various components such as licensing fees, implementation costs, third-party integrations, hardware, and disaster recovery. The pricing is structured to allow vendors flexibility in presenting their cost models, with opportunities to provide additional worksheets and detailed pricing information. The overarching goal is to reduce operational costs by automating routine tasks, improving call routing efficiency, and enabling more sophisticated customer self-service capabilities through an advanced IVR platform.
View the file
Other files for this state and local contract opportunity
| File | Type | Posted |
|---|---|---|
| PR8135_Addendum_No.2_Issued.pdf | ||
| PR8135_Addendum_No._1.pdf | ||
| PR8135_Interactive_Voice_Response_IVR_Pre-Response_Conference.pdf | ||
| PR8135_Attachment_A_-_Requirements_Issued.xlsx | XLSX spreadsheet | |
| PR8135_Attachment_D_OUC_Contact_Center_and_IVR_Network_Diagram.pdf | ||
| PR8135_Interactive_Voice_Response_IVR_Solution_Replacement_Issued.pdf |
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Text version
Attacment B - Instructions
INSTRUCTIONS
| Attachemnt B -Price Schedule | ||
| Price Schedule (row 1) | ||
| Please review and provide your pricing for the items listed. | ||
| If an item is provided at a zero cost, please enter $0.00 Unit Cost and annotate accordingly in Column D "Additional Notes." | ||
| Designations under the "Per" heading (Column F) may be updated as needed. | ||
| If an item is NOT to be provided, please make an appropriate note in Column D "Additional Notes". | ||
| Additional Services (row 52; free form entry) | ||
| Please review and provide your updates on pricing including hourly rates for offsite and off site resources. | ||
| Please indicate different consultant levels and differing prices as available. | ||
| Please provide quantity price breaks as available. |
| IMPORTANT NOTE: | |
| If you wish to provide additional pricing details and content not otherwise listed, please provide them as an additional exhibit(s). |
Could Offering Price Schedule
| PR8135 Interactive Voice Response (IVR) Solution Replacement |
| PRICE SCHEDULE - Cloud Proposal |
Item # Description Additional Notes Unit Cost Per Quantity Extended Cost
| Subscription -Year 1 | Attach additional worksheets as needed to support your pricing model, volume discounts, etc. as appropriate | Vendor-specific Licensing Item | 1 | $0.00 |
| -List software components to be licensed | ||||
| Cloud Hosting -Year 1 (if separate) | Year | 1 | $0.00 | |
| SSO Integration | ONE-TIME | 1 | $0.00 | |
| Product Functional and Technical Training Materials Cost | Provide starting point for OUC-specific training materials | ONE-TIME | 1 | $0.00 |
| OUC "Train-the-Trainer" Team Functional Training and Technical Team Training | Product Functional and Technical (not End User Training) | ONE-TIME | 1 | $0.00 |
*Subtotal Costs -Year 1: $0.00
| Subscription -Year 2 | Add worksheets as needed | Year | 1 | $0.00 |
| Cloud Hosting -Year 2 (if separate) | Year | 1 | $0.00 |
*Subtotal Costs -Year 2: $0.00
| Subscription -Year 3 | Add worksheets as needed | Year | 1 | $0.00 |
| Cloud Hosting -Year 3 (if separate) | Year | 1 | $0.00 |
*Subtotal Costs -Year 3: $0.00
**Subtotal Costs -Years 1, 2 and 3: $0.00
| Subscription -Year 4 | Add worksheets as needed | Year | 1 | $0.00 |
| Cloud Hosting -Year 4 (if separate) | Year | 1 | $0.00 |
*Subtotal Costs -Year 4: $0.00
| Subscription -Year 5 | Add worksheets as needed | Year | 1 | $0.00 |
| Cloud Hosting -Year 5 (if separate) | Year | 1 | $0.00 |
*Subtotal Costs -Year 5: $0.00
**Total Price (all years): $0.00
| ADDITIONAL SERVICES | |||||||
| Item # | Description / Resource Level | Service Provider Name / Additional Notes | Unit Cost | Per | Quantity | Extended Cost |
| 1 | Hourly Rate: Off site, remote Professional Services -Functional/Product Consultant | Note quantity price breaks as available. | 1 hour | 1 | $0.00 |
| 2 | Hourly Rate: Off site, remote Professional Services -Technical/Configuration Consultant | 1 hour | 1 | $0.00 | |
| 3 | $0.00 | ||||
| 4 | $0.00 | ||||
| 5 | $0.00 | ||||
| 6 | $0.00 | ||||
| 7 | $0.00 | ||||
| 8 | $0.00 | ||||
| 9 | $0.00 | ||||
| 10 | $0.00 |
Firm's Authorized Officer Name Date
Firm's Authorized Officer Signtaure Company Name
&"-,Bold Italic"&14Attachment B -Price Sheet page: &P of &N
On Prem Price Schedule PR8135 Interactive Voice Response (IVR) Solution Replacement
PRICE SCHEDULE - On-Prem Proposal
| Description | Unit Cost | Per | Quantity | Extended Cost | ||
| Initial Licensing Fees - perpetual on-premises license | 1 | $0.00 | Total Cost $ Year 1: | $0.00 | ||
| Professional Services/Implementation Fees - Installation, configuration, and customizations - Year 1 | 1 | $0.00 | Total Cost $ Year 2: | $0.00 | ||
| Training and Onboarding Costs - For both administrators and agents | 1 | $0.00 | Total Cost $ Year 3: | $0.00 | ||
| Data Migration and Decommissioning Costs - For transitioning from legacy systems to the new IVR solution | 1 | $0.00 | Total Cost $ Year 4: | $0.00 | ||
| Training Material and Documentation Costs - For post-implementation support materials | 1 | $0.00 | Total Cost $ Year 5: | $0.00 | ||
| Total $ Licensing & Implementation Cost - Year 1: | $0.00 | Tota Cost of Ownership - Grand Total: | $0.00 | |||
| Support and Maintenance Fees - Annual or monthly technical support, software updates, and security patches | ||||||
| Year 2 | 1 | $0.00 | ||||
| Year 3 | 1 | $0.00 | ||||
| Year 4 | 1 | $0.00 | ||||
| Year 5 | 1 | $0.00 | ||||
| Total $ Support & Maintenance - Years 2-5: | $0.00 | |||||
| Professional Services/Implementation Fees - Installation, configuration, and customizations | ||||||
| Year 2 | 1 | $0.00 | ||||
| Year 3 | 1 | $0.00 | ||||
| Year 4 | 1 | $0.00 | ||||
| Year 5 | 1 | $0.00 | ||||
| Total $ Professional Services - Years 2-5: | $0.00 | |||||
| Third-Party Licensing Fees - For third-party integrations like databases, operating systems, or telephony platforms | ||||||
| Year 1 | 1 | $0.00 | ||||
| Year 2 | 1 | $0.00 | ||||
| Year 3 | 1 | $0.00 | ||||
| Year 4 | 1 | $0.00 | ||||
| Year 5 | 1 | $0.00 | ||||
| Total $ Third-Party Licensing Fees - Years 2-5: | $0.00 | |||||
| Hardware Costs (for on-premise) - Server and network infrastructure, if applicable | ||||||
| Year 1 | 1 | $0.00 | ||||
| Year 2 | 1 | $0.00 | ||||
| Year 3 | 1 | $0.00 | ||||
| Year 4 | 1 | $0.00 | ||||
| Year 5 | 1 | $0.00 | ||||
| Total $ Hardware Cost - Years 2-5: | $0.00 | |||||
| Disaster Recovery and Redundancy Costs - Backup and failover configurations | ||||||
| Year 1 | 1 | $0.00 | ||||
| Year 2 | 1 | $0.00 | ||||
| Year 3 | 1 | $0.00 | ||||
| Year 4 | 1 | $0.00 | ||||
| Year 5 | 1 | $0.00 | ||||
| Total $ DR & Redundancy Cost - Years 2-5: | $0.00 |
Tota Cost of Ownership - Grand Total: $0.00
| Additional Services | Unit Cost | Per | Quantity | Extended Cost | |
| Hourly Rate: Off site, remote Professional Services -Functional/Product Consultant | Hour | $0.00 | |||
| Hourly Rate: Off site, remote Professional Services -Technical/Configuration Consultant | Hour | $0.00 | |||
| Upgrades and Enhancements Costs - Fees for future updates, new features, and enhancements | |||||
| Year 1 | 1 | $0.00 | |||
| Year 2 | 1 | $0.00 | |||
| Year 3 | 1 | $0.00 | |||
| Year 4 | 1 | $0.00 | |||
| Year 5 | 1 | $0.00 |
File details come from the government source that posted it. Updated .