PR8135_Addendum_No._1.pdf
PDF 64 KB Posted
- Attached to
- PR8135 Interactive Voice Response (IVR) Solution Replacement State and local contract opportunity
- Solicitation number
- PR8135
- Issued by
- Orange County, Orlando City, Florida
About this file
This document is Addendum No. 1 for the PR8135 IVR Solutions Replacement solicitation issued by the Orlando Utilities Commission (OUC). The addendum, dated February 11, 2025, modifies the original request for proposal by changing the addendum due date from February 11, 2025, to February 14, 2025, while maintaining the original bid submission deadline of March 18, 2025, at 2:00 p.m. local time. Prospective proposers are required to acknowledge receipt of this addendum, and failure to do so may result in their bid being considered non-responsive.
The addendum emphasizes strict communication protocols, prohibiting any contact between suppliers, their employees, or subcontractors and OUC personnel other than the designated buyer of record. This document is part of OUC's ongoing effort to replace its current Interactive Voice Response (IVR) system with a more advanced solution that supports conversational AI, personalized self-service options, and biometric authentication. The primary objectives include enhancing customer experience, reducing operational costs, and implementing a scalable IVR platform that can integrate with existing infrastructure and support future technological advancements.
View the file
Other files for this state and local contract opportunity
| File | Type | Posted |
|---|---|---|
| PR8135_Addendum_No.2_Issued.pdf | ||
| PR8135_Interactive_Voice_Response_IVR_Pre-Response_Conference.pdf | ||
| PR8135_Attachment_D_OUC_Contact_Center_and_IVR_Network_Diagram.pdf | ||
| PR8135_Interactive_Voice_Response_IVR_Solution_Replacement_Issued.pdf | ||
| PR8135_Attachment_B_-_Price_Schedule_Issued.xlsx | XLSX spreadsheet | |
| PR8135_Attachment_A_-_Requirements_Issued.xlsx | XLSX spreadsheet |
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Text version
February 11, 2025
To: All Prospective Proposers:
From: Marcel Martinez, Strategic Sourcing
Subject: PR8135 IVR Solutions Replacement - Addendum No. 1
The purpose of this Addendum is to address clarifications and questions in response to the subject solicitation.
Clarification: The Addendum Due Date has changed.
From: February 11, 2025
To: February 14, 2025
Reminder:
Bids are due no later than 2:00 p.m. Local Time on March 18, 2025.
Your proposal response must acknowledge Addendum No. 1 was received or your bid may be considered non-responsive. In other respects, except as specifically stated above, the subject request for Proposal remains unchanged.
Note:
There shall be no communication between the supplier, their employees or subcontractors concerning this RFP to anyone within OUC except the buyer of record.
File details come from the government source that posted it. Updated .