Jakarta Solicitation 191D3226R0008 ISP Consolidation.pdf

U.S. Embassy Jakarta April 14, 2026

Dear Prospective Quoter

Subject: Request for Quotations number 191D3226R0008

Enclosed is a Request for Quotations (RFQ) for Dedicated Internet Service. If you would like to submit quotation, follow the instructions in Section 3 of the solicitation, complete the required portions of the attached document, and submit it to the address shown on the Standard Form 1449 that follows this letter.

The U.S. Government intends to award a contract/purchase order to the responsible company submitting an acceptable offer at the lowest price. We intend to award a contract/purchase order based on initial quotations, without holding discussions, although we may hold discussions with companies in the competitive range if there is a need to do so.

The Embassy intends to conduct a pre-quotation conference at the site, The pre-proposal conference will be held on April 24, 2026 at 09:00 AM WIB at the US Embassy Jakarta, Jl.

Medan Merdeka Selatan No. 5, Jakarta 10110. Prospective offerors/quoters should contact Yohanes Yorian via email to JakartaPCUBidding@state.gov by April 21, 2026, at 10:00AM for additional information or to arrange entry to the building.

Quotations are due by May 13, 2026, at 04:00PM. No quotations will be accepted after this time. Proposals must be in English and incomplete proposals will not be accepted.

Your quotation must be submitted electronically to JakartaPCUBidding@state.gov. It is important to make sure the submission is made in specific size and format; in MS-Word or MS- Excel or Adobe Acrobat (pdf) file format. The file size must not exceed 30MB. If the file size should exceed the 30MB, the submission must be made in separate files and attached to separate emails with less than 30MB each.

In order for a quotation to be considered, you must also complete and submit the following:

1. SF-1449

2. Section I, Pricing

3. Section 5 Representations and Certifications

4. Additional information as required in Section 3 5.The Offeror should submit a completed IRS Form W-14, found at www.irs.gov/w14, to ensure compliance with FAR 52.229-11;

6. Proof of SAM Registration

7. CYBERSECURITY SUPPLY CHAIN RISK MANAGEMENT (C-SCRM) C- SCRM

Questionnaire and C-SCRM Software Producer Attestation Form

Offerors shall be registered in the SAM (System for Award Management) database at https://www.sam.gov prior to submittal of their offer/proposal as prescribed under FAR 4.1102.

Failure to be registered at time of proposal submission may deem the offeror’s proposal to be considered non-responsible and no further consideration will be given. Therefore, offerors are highly encouraged to register immediately if they are interested in submitting a response to this requirement.

Sincerely, Jeramee Rice Contracting Officer

Enclosure:

As stated.

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, & 30

1. REQUISITION NUMBER

PR15676619

2. CONTRACT NO.

3. AWARD/EFFECTIVE

DATE

4. ORDER NUMBER

5. SOLICITATION NUMBER

191D3226R0008

6. SOLICITATION ISSUE DATE

April 14, 2026

7. FOR SOLICITATION

INFORMATION CALL

a. NAME

Yohanes Yorian

b. TELEPHONE NUMBER(No collect calls)

5083-1000

8. OFFER DUE DATE/ LOCAL

TIME

May 13, 2026 On or before 04.00 pm

9. ISSUED BY CODE 10. THIS ACQUISITION IS 11. DELIVERY FOR FOB 12. DISCOUNT TERMS

Contracting Office American Embassy Jakarta.

Jl. Medan Merdeka Selatan No. 5

JAKARTA 10110, INDONESIA

Tel. 021-5083-1000

UNRESTRICTED

SET ASIDE: % FOR

SMALL BUSINESS

DESTINATION UNLESS

BLOCK IS MARKED

SEE SCHEDULE

HUBZONE SMALL

BUSINESS

13a. THIS CONTRACT IS A RATED ORDER

UNDER DPAS (15 CFR 700)

8(A) 13b. RATING

NAICS:

SIZE STD:

14. METHOD OF SOLICITATION

RFQ IFB RFP

15. DELIVER TO CODE 16. ADMINISTERED BY CODE

GSO/PCU

Jl. Medan Merdeka Selatan 5 Jakarta

17a. CONTRACTOR/ CODE

OFFEROR

FACILITY

CODE 18a. PAYMENT WILL BE MADE BY CODE

TELEPHONE NO.

Financial Management Center American Embassy Jakarta Jl. Medan Merdeka Selatan No. 5 Jakarta Pusat

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT

SUCH ADDRESS IN OFFER

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS

BLOCK BELOW IS CHECKED SEE ADDENDUM

19.

ITEM NO.

20.

SCHEDULE OF SUPPLIES/SERVICES

21.

QUANTITY

22.

UNIT

23.

UNIT PRICE

24.

AMOUNT

Dedicated Internet Service at the US Embassy Jakarta as per attached solicitation terms and conditions.

Lot

(Use Reverse and/or Attach Additional Sheets as a necessary)

25. ACCOUNTING AND APPROPRIATION DATA

26. TOTAL AWARD AMOUNT (For Govt. Use Only)

27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1, 52.212-4. FAR 52.212-3 AND 52.212-5 ARE ATTACHED. ADDENDA ARE ARE NOT ATTACHED.

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA ARE ARE NOT ATTACHED.

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN 1

COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND DELIVER

ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY

ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED

HEREIN.

29.AWARD OF CONTRACT: REF. _________________ OFFER

DATED _______________. YOUR OFFER ON SOLICITATION

(BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH

ARE SET FORTH HEREIN, IS ACCEPTED AS TO ITEMS:

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER)

30b. NAME AND TITLE OF SIGNER (TYPE OR PRINT)

30c. DATE SIGNED

31b. NAME OF CONTRACTING OFFICER (Type or Print)

Jeramee Rice

31c. DATE SIGNED

AUTHORIZED FOR LOCAL REPRODUCTION STANDARD FORM 1449

(REV 4/2002)

PREVIOUS EDITION IS NOT USABLE

Computer Generated Prescribed by GSA - FAR (48 CFR) 53.212

TABLE OF CONTENTS

SECTION 1 - THE SCHEDULE

* SF 1449 cover sheet

* Continuation To SF-1449, RFQ Number 191D3226R0008, Prices, Block 23

* Continuation To SF-1449, RFQ Number 191D3226R0008, Schedule Of

Supplies/Services, Block 20 Description/Specifications/Work Statement

* Attachment 1 State Department Secure Software Development Attestation Form

* Attachment 2 C-SCRM-Questionnaire

SECTION 2 - CONTRACT CLAUSES

* Contract Clauses

* Addendum to Contract Clauses - FAR and DOSAR Clauses not Prescribed in Part 12

SECTION 3 - SOLICITATION PROVISIONS

* Solicitation Provisions

* Addendum to Solicitation Provisions - FAR and DOSAR Provisions not Prescribed in

Part 12

SECTION 4 - EVALUATION

* Evaluation

* Addendum to Evaluation - FAR and DOSAR Provisions not Prescribed in Part 12

SECTION 5 - OFFEROR REPRESENTATIONS AND CERTIFICATIONS

* Offeror Representations and Certifications

* Addendum to Offeror Representations and Certifications - FAR and DOSAR Provisions not Prescribed in Part 12

SECTION 1 - THE SCHEDULE

CONTINUATION TO SF-1449,

RFQ NUMBER 191D3226R0008

PRICES BLOCK 23

I. SCOPE OF SERVICES

The Contractor shall complete all work, including furnishing all labor, material, equipment, and services, unless otherwise specified herein, required under this contract for stated services within the time specified herein. The price listed below shall include all labor, materials, overhead, and profit. In consideration of satisfactory performance of all scheduled services required under this contract, the Contractor shall be paid a firm fixed price for all services.

The contract will be for a one-year period from the date of the contract award, with four (4) one-year options.

The contract type is a firm-fixed-price indefinite quantity/indefinite delivery (IDIQ) under which may be placed firm-fixed-price task orders.

II. BASE PERIOD

The contract will be for a one-year period from the date of the contract award and a notice to proceed with four (4) option years to renew.

1. The Contractor shall furnish all engineering, labor, tools, equipment, materials, supplies and services to provide the required circuit as specified under Section 1, hereof.

2. Prices. In consideration of satisfactory performance of the services required under this contract, the Contractor shall be paid a firm fixed price (FFP) per month as stated in the schedule below in Indonesian Rupiah.

2.1 VALUE ADDED TAX (VAT)

VALUE ADDED TAX. Value Added Tax (VAT) is not included in the CLIN rates. Instead, it will be priced as a separate Line Item in the contract and on Invoices. Local law dictates the portion of the contract price that is subject to VAT; this percentage is multiplied only against that

JAMES ZADROGA 9/11 VICTIMS HEALTH AND COMPENSATION ACT OF

2010 NOTICE: UNLESS A WAIVER OR EXCEPTION APPLIES, PAYMENTS

SUBSEQUENT TO THIS PROCUREMENT ARE SUBJECT TO AN EXCISE

TAX OF 2% PERSUANT TO 26 U.S.C. 5000C.

portion. It is reflected for each performance period. The portions of the solicitation subject to VAT are:

2.2. The firm fixed-price is in Indonesian Rupiah.

BASE YEAR: The period of performance starts on the date of contract award and continues for a period of 12 months.

Contra ct Line Item #

Description of Services

Details

Unit of Measure

Estimat ed

Quantit y

Unit Price Estimated Total Price

1 Dedicated Internet Bandwidth Service (Primary Circuit), 10Mbps increment/mo nth

The Contractor shall provide dedicated symmetrical Internet bandwidth service delivered via fiber connection to the Government demarcation point at the U.S. Embassy Jakarta. Bandwidth shall be provided and priced in increments of 10 Mbps. The Government may order up to 100 increments (1000 Mbps/1 Gbps total).

10 Mbps increment

2 Dedicated Internet Bandwidth Service (Optional Redundant Circuit), 10Mbps increment/mo nth

The Contractor shall provide optional redundant Internet bandwidth circuits for agencies requiring secondary connectivity.

Redundant circuits shall meet the same technical specifications as the primary service.

Bandwidth shall be provided and priced in increments of 10 Mbps.

10 Mbps increment

3 Circuit Installation / Service Activation

The Contractor shall provide all labor, equipment, materials, and technical support necessary to install and activate Internet service circuits under this contract.

Lot 1

SUB-TOTAL

PLUS VAT (IF APPLICABLE)

GRAND TOTAL FOR BASE YEAR

OPTION YEAR 1: The period of performance starts from the expiration date of the base year and continues for a period of 12 months

Contra ct Line Item #

Measure

Estimat ed

Quantit y

Unit Price Estimated Total Price

1 Dedicated Internet Bandwidth Service (Primary Circuit), 10Mbps increment/mo nth

The Contractor shall provide dedicated symmetrical Internet bandwidth service delivered via fiber connection to the Government demarcation point at the U.S. Embassy Jakarta. Bandwidth shall be provided and priced in increments of 10 Mbps. The Government may order up to 100 increments (1000 Mbps/1 Gbps total).

10 Mbps increment

2 Dedicated Internet Bandwidth Service (Optional Redundant Circuit), 10Mbps increment/mo nth

The Contractor shall provide optional redundant Internet bandwidth circuits for agencies requiring secondary connectivity.

Redundant circuits shall meet the same technical specifications as the primary service.

Bandwidth shall be

10 Mbps provided and priced in increments of 10 Mbps.

3 Circuit Installation / Service Activation

The Contractor shall provide all labor, equipment, materials, and technical support necessary to install and activate Internet service circuits under this contract.

Lot 1

SUB-TOTAL

PLUS VAT (IF APPLICABLE)

GRAND TOTAL FOR OPTION YEAR 1

OPTION YEAR 2: The period of performance starts from the expiration date of the first year and continues for a period of 12 months

Contra ct Line Item #

Measure

Estimat ed

Quantit y

Unit Price Estimated Total Price

1 Dedicated Internet Bandwidth Service (Primary Circuit), 10Mbps increment/mo nth

The Contractor shall provide dedicated symmetrical Internet bandwidth service delivered via fiber connection to the Government demarcation point at the U.S. Embassy Jakarta. Bandwidth shall be provided and priced in increments of 10 Mbps. The Government may order up to 100 increments (1000 Mbps/1 Gbps total).

10 Mbps increment

2 Dedicated Internet Bandwidth Service

The Contractor shall provide optional redundant Internet bandwidth circuits for

10 Mbps

(Optional Redundant Circuit), 10Mbps increment/mo nth agencies requiring secondary connectivity.

Redundant circuits shall meet the same technical specifications as the primary service.

Bandwidth shall be provided and priced in increments of 10 Mbps.

3 Circuit Installation / Service Activation

The Contractor shall provide all labor, equipment, materials, and technical support necessary to install and activate Internet service circuits under this contract.

Lot 1

SUB-TOTAL

GRAND TOTAL FOR OPTION YEAR 2

OPTION YEAR 3: The period of performance starts from the expiration date of the second year and continues for a period of 12 months

Contra ct Line Item #

Measure

Estimat ed

Quantit y

Unit Price Estimated Total Price

1 Dedicated Internet Bandwidth Service (Primary Circuit), 10Mbps increment/mo nth

The Contractor shall provide dedicated symmetrical Internet bandwidth service delivered via fiber connection to the Government demarcation point at the U.S. Embassy Jakarta. Bandwidth

10 Mbps shall be provided and priced in increments of 10 Mbps. The Government may order up to 100 increments (1000 Mbps/1 Gbps total).

2 Dedicated Internet Bandwidth Service (Optional Redundant Circuit), 10Mbps increment/mo nth

The Contractor shall provide optional redundant Internet bandwidth circuits for agencies requiring secondary connectivity.

Redundant circuits shall meet the same technical specifications as the primary service.

Bandwidth shall be provided and priced in increments of 10 Mbps.

10 Mbps increment

3 Circuit Installation / Service Activation

The Contractor shall provide all labor, equipment, materials, and technical support necessary to install and activate Internet service circuits under this contract.

Lot 1

SUB-TOTAL

GRAND TOTAL FOR OPTION YEAR 3

OPTION YEAR 4: The period of performance starts from the expiration date of the third year and continues for a period of 12 months

Contra ct Line Item #

Measure

Estimat ed

Quantit y

Unit Price Estimated Total Price

1 Dedicated Internet Bandwidth

The Contractor shall provide dedicated symmetrical Internet

10 Mbps

Service (Primary Circuit), 10Mbps increment/m onth bandwidth service delivered via fiber connection to the Government demarcation point at the U.S. Embassy Jakarta.

Bandwidth shall be provided and priced in increments of 10 Mbps.

The Government may order up to 100 increments (1000 Mbps/1 Gbps total).

2 Dedicated Internet Bandwidth Service (Optional Redundant Circuit), 10Mbps increment/m onth

The Contractor shall provide optional redundant Internet bandwidth circuits for agencies requiring secondary connectivity.

Redundant circuits shall meet the same technical specifications as the primary service.

Bandwidth shall be provided and priced in increments of 10 Mbps.

10 Mbps increment

3 Circuit Installation / Service Activation

The Contractor shall provide all labor, equipment, materials, and technical support necessary to install and activate Internet service circuits under this contract.

Lot 1

SUB-TOTAL

GRAND TOTAL FOR OPTION YEAR 4

GRAND TOTAL CONTRACT PRICE, INCLUDING ALL OPTION YEARS

Base Period Total Price

First Option Year Total Price

Second Option Year Total Price

Third Option Year Total Price

Fourth Option Year Total Price

GRAND TOTAL FIRM-FIXED PRICE

FOR BASE YEAR PLUS ALL OPTION YEARS

2.3 CONTRACT MINIMUM AND MAXIMUM AMOUNTS

Contract Type: Firm-Fixed-Price Indefinite Delivery / Indefinite Quantity (IDIQ) Ordering Period: Base Period of twelve (12) months with four (4) twelve-month option periods.

2.3.1 Contract Minimum Quantity

The Government intends to order a minimum of 50 Mbps of service during base year of contract. This represents the contract minimum amount. In the event that cumulative amount of all orders is lower than the contract minimum amount, the difference payable to the Contractor at the end of base year to fulfill the minimum contract.

2.3.2 Contract Maximum Quantity

The cumulative bandwidth ordered shall not exceed 1,000 Mbps across all task orders, including the base year and all option periods, if exercised. This represents the contract maximum quantity..

CONTINUATION TO SF-1449, RFQ NUMBER 191D3226R0008

SCHEDULE OF SUPPLIES/SERVICES, BLOCK 20

DESCRIPTION/SPECIFICATIONS/WORK STATEMENT

I. SCOPE OF WORK

The purpose of this firm fixed price order is to obtain VPN, Internet Services, and Circuitry for the U.S. Embassy Jakarta, Indonesia. The local Telecommunication’s Internet Service Provider (ISP) contracting firm must provide internet services, dedicated internet circuit to the U.S.

Embassy Jakarta, Indonesia.

This contract establishes a mission-wide vehicle for the procurement of dedicated Internet bandwidth services for U.S. Government agencies operating at U.S. Embassy Jakarta and associated facilities.

The Contractor shall provide dedicated, symmetrical Internet bandwidth delivered via fiber connection to the Government demarcation point located at the U.S. Embassy Jakarta.

Bandwidth services shall be ordered in increments of ten (10) Mbps.

The estimated quantities listed in Section 1 (CLIN) represent the maximum aggregate bandwidth capacity available under this contract and do not represent a guaranteed purchase by the Government.

Participating U.S. Government agencies may place task orders for the quantity of bandwidth required to support their operations, subject to available funding.

Because participating agencies maintain separate service agreements and operational requirements, services under this contract may begin on different start dates depending on when agencies transition from their existing agreements.

Participating agencies may adjust their bandwidth quantities during annual renewal periods in order to align service levels with operational requirements and available funding.

Each participating agency shall be responsible for funding and managing its own task orders issued under this contract.

THIS IS THE LIST OF REQUIRED SERVICES:

SERVICE: Consolidated Dedicated Internet circuit for OpenNet and NEN NAME: U.S. Embassy Jakarta – Internet Service

DESCRIPTION OF

CONFIGURATION

One (1) unfiltered dedicated Internet circuit provided with public IP addresses for subnet masks 255.255.255.192

TYPE OF

INTERNET

SERVICES:

Unfiltered Symmetrical Dedicated Internet Service.

LOCATION: U.S. Embassy Jakarta Jalan Medan Merdeka Selatan kav 3-5 RT.11/RW.2, Gambir, Kecamatan Gambir, Kota Jakarta Pusat, Daerah Khusus Ibukota Jakarta 10110, Indonesia

THE PROVIDED INTERNET SERVICE SHALL COMPLY WITH THE FOLLOWING

REQUIREMENTS:

Internet Services Quality

This internet circuit shall be high-end, professional grade service that differs from the residential service. Enterprise Network Management (ENM) requires dedicated (not shared or bundled) Internet Bandwidth, 24/7, “always-on” with unlimited usage. Fiber optic, terrestrial connectivity is preferred. The local ISP access circuit to the Post must meet the following specifications/requirements for connectivity.

Internet Service Provider (ISP) must provide Fiber Optic connectivity to the very end at the U.S. Embassy Jakarta Telecommunications Service Entrance Facilities (TSEF) Room alias Demarcation Room.

A minimum /26 subnet static Public IP addresses for VPN equipment, network mask, and default gateway IP address.

ISP interface connectors: SC fiber connector (MM-multimode) – Gigabit interface. Internet Service Provider (ISP) must provide all data media converters or transmission devices in all cases.

ISP availability: "Always on". Bandwidth sharing between other non-Embassy customers is not allowed. Connection Ratio must be 1/1.

ISP connection: IPs must NOT use Network Address Translation (NAT).

ISP must permit all IP protocols (including but not limited to ICMP, UDP, TCP, and IPSEC) to transit without filters or proxies. Unfiltered access to the Internet is required without ISP firewall blocking or stateful inspection.

ISP must permit installation of Customer VPN encryption devices on circuit.

ISP must permit ping and trace route traffic from 169.252.0.0/16 and 169.253.0.0/16 to the ISP connection (LC fiber Gigabit MM router interface which terminates Customer VPN encryption device).

High quality performance, the following parameters in a vendor’s Service Level Agreement (SLA) should be used:

a. Packet Loss <=.5%

b. Availability of 99.9%.

Bandwidth monitoring connection with software access allowing U.S. Embassy Jakarta 24/7/365 visibility into the meshed network to monitor performance and identify hard outages or network saturation.

The system will have to be approved by Diplomatic Technology Office at Washington to ensure compatibility with existing system requirements.

Current Required Network Identification for Channel A

ISP must provide a block of sixteen (64) public internet IP addresses on a single subnet for Internet services configured.

ISP must provide IP addresses used to identify the single subnet address in Classless Inter- Domain Routing address specification (Network IP address /26) or, equivalently, its subnet mask 255.255.255.192, and ISP Gateway IP addresses.

Network Devices

The network devices shall comply with the following characteristics:

Must not have ZTE, Huawei, Xiaomi and affiliated branded products in use on the internet connection. Post may not enter into contract (or extend or renew contract) with an entity that uses above mentioned equipment, system, or service that uses covered telecommunications equipment or services as a substantial or essential component of any system, or as critical technology as part of any system.

ISP must provide routers and Data media converters or transmission devices in all cases.

Power standard sources must be dual voltage (110v/60hz and 220v/50hz)

Devices must be rack-mountable in a standard Commercial off-the-shelf (COTS) rack.

One separate or individual physical interface connector is required per service.

This is done in support of public safety, security of U.S. Government facilities, physical security surveillance of critical infrastructure, and other national security purposes. These products and services are strictly prohibited from connecting to any Federal Government or Department of State system or network (Non-Enterprise Networks (NENs)) used to process, store or transport U.S. Government data of any kind.

Service Support and Contingencies

ISP must warrant service support 7X24X365.

ISP must warrant service support on site if necessary 7X24X365, services must be coordinated directly with Embassy’s Contracting Office Representative (COR) or Information Technology (IT) representative from the Embassy Information Systems Center (ISC).

ISP should have direct connection capability with major United States of America (U.S.A) telecommunication providers (ISPs) at Internet tier 1 level, having alternative line channels or backups in case of main Internet path malfunctioning, if local conditions permit.

ISP must provide a central Information Technology (IT) point of contact (POC) in order to promptly coordinate technical issues during the initial installation process.

II. GENERAL:

A. The Department of State reserves the right to increase or decrease this digital circuit bandwidth requirement from no less than 100Mbps and up to 1 Gbps within 30 days written notice to the Contractor. The desired intervals for circuit bandwidth are 10 Mbps. The availability of this circuit shall not be less than 99.9 percent per month over the period of the contract.

B. This digital service shall be via whatever facilities are available to the Contractor. NOTE:

Double satellite hops are not acceptable. The service shall be for the exclusive use of the Department of State, 24-hours per day, 7 days per week, and 52 weeks per year. No on-premises satellite ground station will be considered for this circuit.

These digital services shall be via Optic Fiber. The service shall be for the exclusive use of the Department of State, 24-hours per day, 7 days per week, and 52 weeks per year.

C. The Contractor shall coordinate the service and shall be responsible for the technical sufficiency of the circuit, including services necessary to establish, operate, and restore the circuit. Except for modems and terminal equipment furnished by the Government, the Contractor shall provide all equipment, materials, and supplies required to provide the service which includes the Data Service Unit (DSU) configured with Data Communications Equipment

(DCE) interface. If required, signal element timing shall be provided by the Contractor’s facility.

D. The Contractor shall provide sufficient technical support to ensure uninterrupted end-to-end service between such terminal points as are covered in this contract. The Contractor shall provide, properly adjust, and maintain the circuit for continuous Department of State use. The Contractor shall ensure that the circuit complies with service changes, additions, or deletions as required under this contract.

E. The Department of State will file a request with the National Communications System (NCS) for the assignment of a restoration priority immediately upon acceptance and activation of this circuit.

F. The circuit shall be completely transparent to the 1.544 Mbps data, with no bits added to or deleted from the bit stream provided to the interface of the Department of State equipment. The circuit shall be supplied for the transmission of a multiplexed aggregate bit stream for telegraphic and data signals. All other characteristics will be in accordance with International Telegraph and Telephone Consultative Committee (CCITT) specifications.

G. The Contractor shall supply a Data Service Unit(s) (DSUs) configured with a Data Communications Equipment (DCE) interface. Signal element timing shall be provided as follows: (1) timing to the American Embassy will be provided by the Contractor’s facility.

NOTE: Where applicable for digital service and for information purposes:

H. Services. This is a firm fixed-price contract for the lease of one full period, full duplex, clear channel, digital circuit capable of supporting synchronous traffic. The circuit shall be completely transparent to the quantity of bandwidth requested, with no bits added to or deleted from the bit stream provided to the interface of the Department of State equipment. The circuit shall be supplied for the transmission of a multiplexed aggregate bit stream for telegraphic and data signals.

I. Bit Error Rate Test (BERT). The bit error rate (BER) for the service shall not be greater than 1 in 10 to the 6 bits for 99.9% of the time, for all time.

J. Acceptable Level of Performance. The Standard of Performance (SP) for this contract is 99.9% availability per month (100 percent less 0.1% each month for corrective and preventive maintenance).

K. Inspection and Acceptance. Unless specified in the Contract, the U.S. Government shall require a period not to exceed 24 hours in order to perform testing to determine acceptance of the required circuit under Section C. The U.S. destination point, or the U.S. foreign post, shall conduct the testing.

L. Term of Contract: The required circuits shall be installed and delivered to the Destination Point on or before 60 Days after Contract Award. Upon successful installation and acceptance by the U.S. Government of the required circuit under Section C, the Contractor shall be provided, in writing, notice to proceed and shall provide contractual services for a twelve (12) month period, commencing on the date specified in the notice to proceed.

M. The Contractor agrees that the work and services set forth in this contract shall be performed during the period commencing the effective date of this contract and shall continue through the end of the twelve-month period of service (CLIN 1 through 10), excluding the exercise of any option.

N. Option CLINs, e.g. 0005 through 012, if exercised, as reflected in Section 1, shall be for Twelve (12) months each, commencing at the expiration of the previous period of performance or a negotiated period.

O. An Invoice, suitable for payment, shall contain, but not limited to, the following information:

1. Name of Contractor.

2. Date of Invoice.

3. Original Invoice Number (Consecutive numbers).

4. Contract number.

5. Task or Delivery Order number, as applicable.

6. U.S. Government Specific Accounting and Appropriation Data (Funding Cite.) (Example:

19X0113-2015-X75041-180100-5327-2332).

7. CLIN of item or service provided.

8. Description of the item, or service provided.

9. Period of performance of service or date item is provided.

10. Block/Space reserved for COR acceptance signature and date.

11. Signature, Name and Phone number of Company representative authorized to sign Invoices.

12. Remit to address

13. Name, phone number and Mailing address to whom any disputed invoices should be addressed.

14. Credits with explanation and period covered.

Failure to submit Invoices which do not identify this information shall be returned without payment to the Contractor for correction.

P. The circuit described above is exempt, under Article 34 of the Vienna Convention on Diplomatic Relations, from the Special Access Surcharges or foreign taxes, including Value Added Taxes.

Q. Authorized Instruction to Contractor

a. No person or agency other than the Contracting Officer (CO) is authorized to give instructions, orders, or directions on behalf of the U.S. Government to the Contractor or his employees, unless such person or agency is authorized in writing by the CO to act so. The authority of such person or agency is strictly limited to the written authorization provided by the CO. The duty is upon the Contractor to determine the authority of such person or agency. Any questions regarding the authority of such person or agency should be directed to the CO in writing.

b. Contracting Officer’s Representative (COR): The CO may designate and authorize a representative(s) to act on his/her behalf under this contract. Such representative(s) as may be appointed shall be designated by a letter from the CO and a copy of the letter shall be given to the Contractor. The COR shall represent the CO as specified in his/her delegation of authority letter. The COR shall not be authorized to issue change orders or adjustments. Changes in the Scope of Work/Specifications or any increase or decrease in the work called for by this contract shall be made by the CO by an executed modification to this contract.

R. U.S. Government-Furnished Equipment (GFE): None

S. Release of Information

1. The Contractor’s organization, alongside the Information Office, shall clear any public release of information on this contract listed below. This information includes news stories, articles, sales literature, advertisements, radio-TV spots, etc.

2. The request for public release of information should be addressed to:

Mailing Address :

U.S. Embassy Jakarta Jeramee Rice Contracting Office JL. Medan Merdeka Selatan 3 – 5 Jakarta 10110, INDONESIA

3. Limited Use of Data and Information. Performance of this contract may require the

Contractor to access and use information proprietary data belonging to the U.S.

Government agency or agency personnel. Its dissemination or use, other than in performance of this contract, would be averse to the interests of the U.S. Government or others. The ISP and ISP personnel shall not divulge, release data, or any information developed or obtained in performance of this contract until made public by the U.S.

Government, except to authorized U.S. Government personnel or upon written approval of the Contracting Officer. The Contractor will not use, disclose, or reproduce proprietary data which bears a restrictive legend, other than as required in the performance of this contract. Nothing herein shall preclude the use of any data independently acquired by the Contractor without such limitations or prohibit an agreement at no costs to the U.S.

Government between the Contractor and the data owner, providing greater rights to the Contractor.

T. Circuit Downtime and Credits.

Credits shall be assessed against the Contractor in those instances where the circuit during any given month or year that fail to achieve and sustain the minimum acceptance standards stated above.

1. Definitions:

Circuit Availability Acceptance Level: Yearly Circuit Availability Acceptance Level is computed by 365 calendar days times 24 (hours per day) times 99.9% acceptance level equals 8,759.12 hours annum. (365 x 24 = 8760 x 99.9% = 8,751.24). Monthly Circuit Availability is computed by the calendar days per month times 24 (hours per day) times 99.9% acceptance level (example: 31 x 24 = 744 x 99.9% = 743.26).

Downtime: That period of time when the circuit becomes non-operational, unusable for communication or transfer of data, or fails to meet the minimum acceptance standards. The maximum cumulative annual downtime that shall be acceptable for corrective or preventative maintenance is 26.28 hours (8760 x 0.1%). The maximum cumulative monthly downtime that shall be acceptable for corrective or preventative maintenance shall be 0.1% of the total available hours for the month (example: 31 x 24 = 744 x 0.1% = 0.74 hours).

Period of Downtime: Downtime shall commence at the first attempt of contact made by the U.S.

Government (or its representative) to the Contractor’s Point of Contact and shall be annotated on the Remedy Ticket and shall continue until the circuit is returned into Service by the U.S.

Government.

Downtime Credits: Monetary value returned to the U.S. Government for failure to meet the Circuit availability requirements. Downtime Credits shall be assessed based on cumulative downtime time with the minimum assessment being one hour. Downtime credit shall be equal to the hourly or daily rate (as applicable) as identified in the schedule in Section B. There are two

(2) situations when circuit Downtime Credits can be accumulated:

1) Below Availability Level,

2) Extended Downtime.

2. Credit for Circuit Downtime by Situation

Below Availability Level: If the downtime accumulated for a circuit adds up to 26.28 (8760 x 0.1%) cumulative hours or more during any one contract year (365 calendar days) or depending on the number of hours for the month (example 744 x 0.1%) cumulative hours per month (example: 31 calendar day month) the Contractor shall grant a hourly credit to the Government for each hour of downtime. Each additional one hour increment or portion thereof will be assessed as an additional hour.

Extended Downtime Credit(s): Cumulative time of more than 18 hours but not greater than 24 hours for any one outage shall be assessed at a daily rate. Any increment of 24 hours beyond the initial 24 hours of any one outage shall be assessed at the standards for the hourly rate up to 12 hours. However, between 12 and 24 hours, the credit shall be assessed at the daily rate.

3. Exceptions to Cumulating Downtime

Cumulating of circuit downtime shall include all unscheduled downtime deemed to be the responsibility of the Contractor with the following exceptions:

a. When the failure to perform arises out of causes beyond the control and without the fault or negligence of the Contractor or Sub-contractor as defined in the Termination for Default clause in Section I of this contract.

b. Malfunction of equipment, frequency fading and interference, errors of commission and/or omission by the Contractor or Sub-contractor, and commercial power surges or failures are considered to be normal hazards of the industry and therefore do not qualify as causes beyond the control of the Contractor or Sub-contractor. The Contractor shall be charged with credits for all reported outages determined “no trouble found” or “came clear while testing” but which exceeds 45 minutes.

The Contracting Officer shall make final determination as to whether downtime is the responsibility of the Contractor. If requested by the Contracting Officer, the Contractor shall provide documentation to support claims of excusable downtime. For downtime determined to be the Contractor’s responsibility, the Contracting Officer may elect to assess a credit for each instance of non-performance.

4. Payment Reduction for Downtime Credits

When Circuit Downtime credit(s) is owed to the U.S. Government, the total number of creditable hours shall be accumulated for the month and will be deducted from the payment due the Contractor in the month they accrued.

5. Trouble Escalation Procedure

a. The U.S. Government shall refer the problem to the carrier after performing tests as prescribed in the Trouble Analysis procedure. Obtain the name of the carrier test person and a carrier ticket number; record this information on the U.S. Government’s Remedy Ticket.

b. After the trouble has been referred to the carrier for two (2) hours, recall the carrier for an update on the current trouble. Record the carrier’s response, the name of the individual you talked with, and the carrier ticket number on the Remedy Ticket.

c. After the trouble has been referred to the carrier for four (4) hours, recall the carrier for an update on the current trouble. If the carrier’s response is not satisfactory then escalate the trouble to the carrier’s management. Record the carrier’s response, the name of the individual you talked with, and the carrier ticket number on the Remedy Ticket.

d. After the trouble has been referred to the Contractor for six (6) hours, the COR shall escalate the trouble to the Contractor’s manager. Additionally, notify the DT and the Contracting Officer and the U.S. Embassy Jakarta DT Office. Record the contractor’s response, the name of the individual you talked with, the Contractor ticket number, and the names of the Diplomatic Technology (DT) managers that were notified on the Remedy Ticket.

e. Continue to monitor the Contractor for the remainder of the outage or until you have received a problem resolved status.

6. Technological Refreshment

After contract award, the U.S. Government may request changes within the scope of the contract.

These changes may be required to improve performance or react to changes in technology;

pursuant to FAR clause 52.212-4 - Contract Terms and Conditions –Commercial Items, paragraph (c), Changes.

The Contractor may propose for the U.S. Government’s technological refreshment, substitutions or additions for any provided products or services that may become available as a result of technological improvements. The U.S. Government may, at any time during the term of this contract or any extensions thereof, modify the contract to acquire products which are like those under the contract and that the Contractor has, or has not, formally announced for marketing purposes. This action is within the scope of the contract. At the option of the U.S. Government, a demonstration of the substitute product may be required. The U.S. Government is under no obligation to modify the contract in response to the proposed additions or substitutions.

Such substitutions or additions may include any part of, or all, a given product(s) provided that the following conditions are met and substantiated by documentation in the technological refreshment proposal:

a. The proposed product(s) shall meet all the technical specifications of this document and conform to the terms and conditions cited in the contract.

b. The proposed product(s) shall have the capacity, performance, or functional characteristics equal to or greater than the current product(s).

c. The proposal shall discuss the impact on hardware, services, and delivery schedules.

The cost of the changes not specifically addressed in the proposal shall be borne entirely by the Contractor.

d. The Contractor has the right to withdraw, in whole or in part, any technological refreshment proposal prior to acceptance by the U.S. Government. The Contractor will use commercially reasonable efforts to ensure that prices for substitutions or additions are comparable to replaced or discontinued products. If a technological refreshment proposal is accepted and made a part of this contract, an equitable adjustment, increasing or decreasing the contract price, may be required and any other affected provisions of this contract shall be made in accordance with FAR clause 52.212-4, paragraph (c), Changes, and other applicable clauses of the contract.

7. QUALITY ASSURANCE AND SURVEILLANCE PLAN (QASP)

This plan provides an effective method to promote satisfactory contractor performance. The QASP provides a method for the Contracting Officer's Representative (COR) to monitor Contractor performance, advise the Contractor of unsatisfactory performance, and notify the Contracting Officer of continued unsatisfactory performance. The Contractor, not the Government, is responsible for management and quality control to meet the terms of the contract.

The role of the Government is to monitor quality to ensure that contract standards are achieved.

Performance Objective Scope of Work Para Performance Threshold Services.

Performs all internet services set forth in the scope of work.

1 thru 6.

All required services are performed and no more than one

(1) customer complaint is received per month.

1. SURVEILLANCE. The COR will receive and document all complaints from Government personnel regarding the services provided. If appropriate, the COR will send the complaints to the Contractor for corrective action.

2. STANDARD. The performance standard is that the Government receives no more than one (1) [Note to Contracting Officer: Insert other number if desired] customer complaint per month. The COR shall notify the Contracting Officer of the complaints so that the Contracting Officer may take appropriate action to enforce the inspection clause (FAR 52.212.4, Contract Terms and Conditions - Commercial Products and Commercial Services (NOV 2023), if any of the services exceed the standard.

3. PROCEDURES.

(a) If any Government personnel observe unacceptable services, either incomplete work or required services not being performed they should immediately contact the COR.

(b) The COR will complete appropriate documentation to record the complaint.

(c) If the COR determines the complaint is invalid, the COR will advise the complainant.

The COR will retain the annotated copy of the written complaint for his/her files.

(d) If the COR determines the complaint is valid, the COR will inform the Contractor and give the Contractor additional time to correct the defect, if additional time is available. The COR shall determine how much time is reasonable.

(e) The COR shall, as a minimum, orally notify the Contractor of any valid complaints.

(f) If the Contractor disagrees with the complaint after investigation of the site and challenges the validity of the complaint, the Contractor will notify the COR. The COR will review the matter to determine the validity of the complaint.

(g) The COR will consider complaints as resolved unless notified otherwise by the complainant.

(h) Repeat customer complaints are not permitted for any services. If a repeat customer complaint is received for the same deficiency during the service period, the COR will contact the Contracting Officer for appropriate action under the Inspection clause.

SECTION 2 - CONTRACT CLAUSES

52.212-4 CONTRACT TERMS AND CONDITIONS – COMMERCIAL ITEMS

NOV 2023) IS INCORPORATED BY REFERENCE. (SEE SF-1449,

BLOCK 27A)

52.212-5 CONTRACT TERMS AND CONDITIONS REQUIRED TO IMPLEMENT

STATUTES OR EXECUTIVE ORDERS—COMMERCIAL PRODUCTS AND

COMMERCIAL SERVICES (MAR 2026)

(a) The Contractor shall comply with the following Federal Acquisition Regulation (FAR) clauses, which are incorporated in this contract by reference, to implement provisions of law or Executive orders applicable to acquisitions of commercial products and commercial services:

(1) 52.203-19, Prohibition on Requiring Certain Internal Confidentiality Agreements or Statements (Jan 2017) (section 743 of Division E, Title VII, of the Consolidated and Further Continuing Appropriations Act, 2015 (Pub. L. 113-235) and its successor provisions in subsequent appropriations acts (and as extended in continuing resolutions)).

(2) 52.204-23, Prohibition on Contracting for Hardware, Software, and Services Developed or Provided by Kaspersky Lab Covered Entities (Dec 2023) (Section 1634 of Pub. L.

115-91).

(3) 52.204-25, Prohibition on Contracting for Certain Telecommunications and Video Surveillance Services or Equipment. (Nov 2021) (Section 889(a)(1)(A) of Pub. L. 115- 232).

(4) 52.209-10, Prohibition on Contracting with Inverted Domestic Corporations (Nov 2015).

(5) 52.232-40, Providing Accelerated Payments to Small Business Subcontractors (Mar 2023) ( 31 U.S.C. 3903 and 10 U.S.C. 3801).

(6) 52.233-3, Protest After Award (Aug 1996) (31 U.S.C. 3553).

(7) 52.233-4, Applicable Law for Breach of Contract Claim (Oct 2004) (Public Laws 108-77 and 108-78 ( 19 U.S.C. 3805 note)).

(b) The Contractor shall comply with the FAR clauses in this paragraph (b) that the Contracting Officer has indicated as being incorporated in this contract by reference to implement provisions of law or Executive orders applicable to acquisitions of commercial products and commercial services:

[Contracting Officer check as appropriate.]

_X_ (1) 52.203-6, Restrictions on Subcontractor Sales to the Government (Jun 2020), with Alternate I (Nov 2021) (41 U.S.C. 4704 and 10 U.S.C. 4655).

__ (2) 52.203-13, Contractor Code of Business Ethics and Conduct (Nov 2021) (41 U.S.C. 3509)).

__ (3) 52.203-15, Whistleblower Protections under the American Recovery and Reinvestment Act of 2009 (Jun 2010) (Section 1553 of Pub. L. 111-5). (Applies to contracts funded by the American Recovery and Reinvestment Act of 2009.)

_X_ (4) 52.203-17, Contractor Employee Whistleblower Rights (Nov 2023) ( 41 U.S.C. 4712); this clause does not apply to contracts of DoD, NASA, the Coast Guard, or applicable elements of the intelligence community—see FAR 3.900(a).

_X_ (5) 52.204-10, Reporting Executive Compensation and First-Tier Subcontract Awards (Jun 2020) (Pub. L. 109-282) ( 31 U.S.C. 6101 note).

__ (6) [Reserved].

__ (7) 52.204-14, Service Contract Reporting Requirements (Oct 2016) (Pub. L.

111-117, section 743 of Div. C).

__ (8) 52.204-15, Service Contract Reporting Requirements for Indefinite- Delivery Contracts (Oct 2016) (Pub. L. 111-117, section 743 of Div. C).

_X_ (9) 52.204-27, Prohibition on a ByteDance Covered Application (Jun 2023) (Section 102 of Division R of Pub. L. 117-328).

__ (10) 52.204-28, Federal Acquisition Supply Chain Security Act Orders— Federal Supply Schedules, Governmentwide Acquisition Contracts, and Multi-Agency Contracts. (Dec 2023) ( Pub. L. 115–390, title II).

__ (11)

(i) 52.204-30, Federal Acquisition Supply Chain Security Act Orders— Prohibition. (Dec 2023) ( Pub. L. 115–390, title II).

__ (ii) Alternate I (Dec 2023) of 52.204-30.

_X_ (12) 52.209-6, Protecting the Government's Interest When Subcontracting With Contractors Debarred, Suspended, Proposed for Debarment, or Voluntarily Excluded.

(Jan 2025) ( 31 U.S.C. 6101 note).

_X_ (13) 52.209-9, Updates of Publicly Available Information Regarding Responsibility Matters (Oct 2018) ( 41 U.S.C. 2313).

__ (14) [Reserved].

__ (15) 52.219-3, Notice of HUBZone Set-Aside or Sole-Source Award (Oct 2022) ( 15 U.S.C. 657a).

__ (16) 52.219-4, Notice of Price Evaluation Preference for HUBZone Small Business Concerns (Oct 2022) (if the offeror elects to waive the preference, it shall so indicate in its offer) (15 U.S.C. 657a).

__ (17) [Reserved]

__ (18)

(i) 52.219-6, Notice of Total Small Business Set-Aside (Nov 2020) (15 U.S.C. 644).

__ (ii) Alternate I (Mar 2020) of 52.219-6.

__ (19)

(i) 52.219-7, Notice of Partial Small Business Set-Aside (Nov 2020) (15 U.S.C. 644).

__ (ii) Alternate I (Mar 2020) of 52.219-7.

__ (20) 52.219-8, Utilization of Small Business Concerns (Jan 2025)( 15 U.S.C. 637(d)(2) and (3)).

__ (21)

(i) 52.219-9, Small Business Subcontracting Plan (Jan 2025) ( 15 U.S.C. 637(d)(4)).

__ (ii) Alternate I (Nov 2016) of 52.219-9.

__ (iii) Alternate II (Nov 2016) of 52.219-9.

__ (iv) Alternate III (Jun 2020) of 52.219-9.

__ (v) Alternate IV (Jan 2025) of 52.219-9.

__ (22)

(i) 52.219-13, Notice of Set-Aside of Orders (Mar 2020) (15 U.S.C. 644(r)).

__ (ii) Alternate I (Mar 2020) of 52.219-13.

__ (23) 52.219-14, Limitations on Subcontracting (Oct 2022) (15 U.S.C. 657s).

__ (24) 52.219-16, Liquidated Damages—Subcontracting Plan (Sep 2021) (15 U.S.C. 637(d)(4)(F)(i)).

__ (25) 52.219-27, Notice of Set-Aside for, or Sole-Source Award to, Service- Disabled Veteran-Owned Small Business (SDVOSB) Concerns Eligible Under the SDVOSB Program (Feb 2024) (15 U.S.C. 657f).

__ (26)

(i) 52.219-28, Postaward Small Business Program Rerepresentation (Jan 2025) (15 U.S.C. 632(a)(2)).

__ (ii) Alternate I (Mar 2020) of 52.219-28.

__ (27) 52.219-29, Notice of Set-Aside for, or Sole-Source Award to, Economically Disadvantaged Women-Owned Small Business Concerns (Oct 2022) (15 U.S.C. 637(m)).

__ (28) 52.219-30, Notice of Set-Aside for, or Sole-Source Award to, Women- Owned Small Business Concerns Eligible Under the Women-Owned Small Business Program (Oct 2022) (15 U.S.C. 637(m)).

__ (29) 52.219-32, Orders Issued Directly Under Small Business Reserves (Mar 2020) ( 15 U.S.C. 644(r)).

__ (30) 52.219-33, Nonmanufacturer Rule (Sep 2021) ( 15 U.S.C. 637(a)(17)).

__ (31) 52.222-3, Convict Labor (Jun 2003) (E.O. 11755).

_X_ (32) 52.222-19, Child Labor—Cooperation with Authorities and Remedies (Jan 2025)( E.O. 13126).

__ (33) 52.222-21, Prohibition of Segregated Facilities (Apr 2015).

__ (34)

(i) 52.222-26, Equal Opportunity (Sep 2016) (E.O. 11246).

__ (ii) Alternate I (Feb 1999) of 52.222-26.

__ (35)

(i) 52.222-35, Equal Opportunity for Veterans (Jun 2020) ( 38 U.S.C. 4212).

__ (ii) Alternate I (Jul 2014) of 52.222-35.

__ (36)

(i) 52.222-36, Equal Opportunity for Workers with Disabilities (Jun 2020) ( 29 U.S.C. 793).

__ (ii) Alternate I (Jul 2014) of 52.222-36.

__ (37) 52.222-37, Employment Reports on Veterans (Jun 2020) ( 38 U.S.C. 4212).

__ (38) 52.222-40, Notification of Employee Rights Under the National Labor Relations Act (Dec 2010) (E.O. 13496).

_X_ (39)

(i) 52.222-50, Combating Trafficking in Persons (Oct 2025) (22 U.S.C. chapter 78 and E.O. 13627).

__ (ii) Alternate I (Mar 2015) of 52.222-50 (22 U.S.C. chapter 78 and E.O.

13627).

__ (40) 52.222-54, Employment Eligibility Verification (Jan 2025) ( Executive Order 12989).