SOW - GOPs Exterior Cleaning Sept 25 - Sept 26 -1 (1).pdf

1-year GOPs Exterior Cleaning Services (September 2025 to September 2026) U.S. Embassy Kuala Lumpur, Malaysia

Scope of Work July 2025

A. General

The U.S Embassy located in Kuala Lumpur requires Exterior Cleaning services for 1-year period at GOPs (Government Owned Properties). The Contractor shall perform Exterior services as described in this Statement of Work. Worksites include Chief of Mission Residence, Deputy Chief of Mission Residence, and six government-owned residences located near the U.S.

Embassy. The objective of scheduled service is to maintain a clean, presentable, functional exterior area and drainage.

B. Period of Performance

The period of performance shall be one (1) year from September ( ), 2025 to September ( ), 2026 or 1-year after the date of Notice to Proceed. The contractor shall complete services on the schedule below. The visits must be equally spread out over the course of the period of performance. The contractor cannot combine multiple site visits into a single site visit.

C. GOPs (Government Owned Properties) to be serviced.

• Chief of Mission Residence

• Deputy Chief of Mission Residence

• Six government-owned residences located near the U.S. Embassy

D. Exterior Cleaning Activities

For all work below, the contractor must take precautionary measures to prevent damage to structures and landscaping. The contractor shall repair any damage caused by the contractor.

Chief of Mission Residence

Daily – Monday to Friday, excluding holiday as listed below:

• Clean guardhouse, swimming pool restroom/shower, guard house restroom, and service restroom. Remove trash, thoroughly cleaning toilets, sinks, showers, walls, floors, using non-abrasive cleaners and disinfectants. All surfaces must be free of dirt, grime, soap scum, mold, smudges and smell clean and fresh when work is completed. The contractor shall provide all necessary cleaning tools and chemicals to complete work. The contractor shall provide and restock hand soap, paper towels, toilet paper, and trash bags.

Weekly

• Check and remove debris, leaves, and weeds from all ground and perimeter drains so they are clear, and water flows freely.

• Sweep or blow clear all exterior paved surfaces (asphalt, tile, pavers, concrete, pebble wash, etc) both within the perimeter wall and adjacent sidewalks outside the perimeter wall so they are free of leaves, dirt, gravel (including broken down asphalt granules), and any debris.

Quarterly

• Pressure wash and scrub using water and soap all paved surfaces all exterior paved surfaces (tile, pavers, concrete, pebble wash, etc) both within the perimeter wall and adjacent sidewalks outside the perimeter wall to remove accumulated dirt, residue and organic growth. Asphalt areas do not need to be pressure washed or scrubbed using soap and water.

Semi-Annually

• Check and remove debris, leaves, and weeds from all roof-attached rain gutters so they are clear and water flows freely. This work must be done according to a Site Safety and

Health Plan (SSHP) that the contractor develops and is outlined in the safety section.

• Wash outsides of all windows. When completed the windows shall be free of smudges, lint, or streaks from the surfaces. This work must be done according to a Site Safety and

Health Plan (SSHP) that the contractor develops and is outlined in the safety section.

• Clean entire exterior façade of buildings to include fascia, soffit, window frames, trim, wooden louvers, and walls. Utilize diluted bleach solution to kill mold/mildew and use non-abrasive/corrosive cleaning chemicals, non-abrasive cleaning brushes. This work must be done according to a Site Safety and Health Plan (SSHP) that the contractor develops and is outlined in the safety section.

Annually

• Clean top side and bottom side of PVC awning surface totaling 480 square meters. Use a mild soap detergent mixture, soft bristle brush, and non-pressure garden hose to wash clean and clean the roof. The contractor should not walk on the roof, use a power washer, or stiff/metal bristle brushes that could cause score or penetrations in the fabric.

This work must be done according to a Site Safety and Health Plan (SSHP) that the contractor develops and is outlined in the safety section.

• Clean inside and outside of strato-glass. The total surface area is 360 square meters. The contractor must use a mild soap detergent mixture, soft bristle brushes, and non-pressure garden hose to wash clean and clean the roof. The surfaces should be clear of streaks and other build up. The contractor should not use a power washer, or stiff/metal bristle brushes that could cause score or penetrations.

• Clean the flat rubber roof surface totaling 120 square meters. Use a mild soap detergent mixture, soft bristle brushes, and non-pressure garden hose to wash clean and clean the roof. The contractor should not use a power washer, or stiff/metal bristle brushes that could cause score or penetrations in the roof membrane. This work must be done according to a Site Safety and Health Plan (SSHP) that the contractor develops and is outlined in the safety section.

Deputy Chief of Mission Residence

Daily – Monday to Friday, excluding holiday as listed below:

• Clean guardhouse, swimming pool restroom/shower, and service restroom. Remove trash, thoroughly cleaning toilets, sinks, showers, walls, floors, using non-abrasive cleaners and disinfectants. All surfaces must be free of dirt, grime, soap scum, mold, smudges and smell clean and fresh when work is completed. The contractor shall provide all necessary cleaning tools and chemicals to complete work. The contractor shall provide and restock hand soap, paper towels, toilet paper, and trash bags.

Weekly

• Check and remove debris, leaves, and weeds from all ground and perimeter drains so they are clear, and water flows freely.

• Sweep or blow clear all exterior paved surfaces (asphalt, tile, pavers, concrete, pebble wash, etc) both within the perimeter wall and adjacent sidewalks outside the perimeter wall so they are free of leaves, dirt, gravel (including broken down asphalt granules), and any debris.

Quarterly

• Pressure wash and scrub using water and soap all paved surfaces all exterior paved surfaces (tile, pavers, concrete, pebble wash, etc) both within the perimeter wall and adjacent sidewalks outside the perimeter wall to remove accumulated dirt, residue, and organic growth. Asphalt areas do not need to be pressure washed or scrubbed using soap and water.

• Clean and Sanitize trash holding area.

Semi-Annually are clear and water flows freely. This work must be done according to a Site Safety and

Health Plan (SSHP) that the contractor develops and is outlined in the safety section.

• Wash outsides of all windows. When completed the windows shall be free of smudges, lint, or streaks from the surfaces. This work must be done according to a Site Safety and

Health Plan (SSHP) that the contractor develops and is outlined in the safety section.

• Clean entire exterior façade of buildings to include fascia, soffit, window frames, trim, wooden louvers, and walls. Utilize diluted bleach solution to kill mold/mildew and use non-abrasive/corrosive cleaning chemicals, non-abrasive cleaning brushes. This work must be done according to a Site Safety and Health Plan (SSHP) that the contractor develops and is outlined in the safety section.

Annually are clear and water flows freely. This work must be done according to a Site Safety and

Health Plan (SSHP) that the contractor develops and is outlined in the safety section.

• Wash outsides of all windows. When completed the windows shall be free of smudges, lint, or streaks from the surfaces. This work must be done according to a Site Safety and

Health Plan (SSHP) that the contractor develops and is outlined in the safety section.

• Power wash and scrub using water and soap perimeter wall inside the compound and outside along the street. Utilize diluted bleach solution to kill mold/mildew and use non-abrasive/corrosive cleaning chemicals, non-abrasive cleaning brushes.

• Lift concrete perimeter drain cover carefully to avoid any damage to the existing concrete drain covers. Power wash and clean perimeter drain and ensure drain is free and clear of debris.

Four U.S.-Government-Owned Residences

Daily – Monday to Friday, excluding holiday as listed below

• Clean guardhouse and guard restroom. Remove trash, thoroughly cleaning toilets, sinks, showers, walls, floors, using non-abrasive cleaners and disinfectants. All surfaces must be free of dirt, grime, soap scum, mold, smudges and smell clean and fresh when work is completed. The contractor shall provide all necessary cleaning tools and chemicals to complete work. The contractor shall provide and restock hand soap, paper towels, toilet paper, and trash bags.

Weekly

• Check and remove debris, leaves, and weeds from all ground and perimeter drains so they are clear and water flows freely.

• Sweep or blow clear all exterior paved surfaces (asphalt, tile, pavers, concrete, pebble wash, etc) both within the perimeter wall and adjacent sidewalks outside the perimeter wall so they are free of leaves, dirt, gravel (including broken down asphalt granules), and any debris.

Quarterly

• Pressure wash and scrub using water and soap all paved surfaces all exterior paved surfaces (tile, pavers, concrete, pebble wash, etc) both within the perimeter wall and adjacent sidewalks outside the perimeter wall to remove accumulated dirt, residue and organic growth. Asphalt areas need to be cleared and swept and only power washed as needed to be spot power washed and scrubbed where there is oil or other accumulated organic build up.

are clear and water flows freely. This work must be done according to a Site Safety and

Health Plan (SSHP) that the contractor develops and is outlined in the safety section.

• Wash outsides of all windows. When completed the windows shall be free of smudges, lint, or streaks from the surfaces. This work must be done according to a Site Safety and

Health Plan (SSHP) that the contractor develops and is outlined in the safety section.

• Power wash and scrub using water and soap perimeter wall inside the compound and outside along the street. Utilize diluted bleach solution to kill mold/mildew and use non-abrasive/corrosive cleaning chemicals, non-abrasive cleaning brushes.

• Lift concrete perimeter drain cover carefully to avoid any damage to the existing concrete drain covers. Power wash and clean perimeter drain and ensure drain is free and clear of debris. Reinstall concrete drain covers. Total length is 130m.

Two U.S. Government-owned residences

Daily – Monday to Friday, excluding holiday as listed below:

• Clean guardhouse and guard restroom. Remove trash, thoroughly cleaning toilets, sinks, showers, walls, floors, using non-abrasive cleaners and disinfectants. All surfaces must be free of dirt, grime, soap scum, mold, smudges and smell clean and fresh when work is completed. The contractor shall provide all necessary cleaning tools and chemicals to complete work. The contractor shall provide and restock hand soap, paper towels, toilet paper, and trash bags.

Weekly

• Check and remove debris, leaves, and weeds from all ground and perimeter drains so they are clear and water flows freely.

• Sweep or blow clear all exterior paved surfaces (asphalt, tile, pavers, concrete, pebble wash, etc) both within the perimeter wall and adjacent sidewalks outside the perimeter wall so they are free of leaves, dirt, gravel (including broken down asphalt granules), and any debris.

Quarterly

• Pressure wash and scrub using water and soap all paved surfaces all exterior paved surfaces (tile, pavers, concrete, pebble wash, etc) both within the perimeter wall and adjacent sidewalks outside the perimeter wall to remove accumulated dirt, residue and organic growth. Asphalt areas need to be cleared and swept and only power washed as needed to be spot power washed and scrubbed where there is oil or other accumulated organic build up.

• Wash outsides of all windows. When completed, the windows shall be free of smudges, lint, or streaks from the surfaces.

• Clean black and white patio exterior patio blinds. Utilize diluted bleach solution to kill mold/mildew and use non-abrasive/corrosive cleaning chemicals, non-abrasive cleaning brushes.

E. Proposed Work Schedules

Proposed work schedules must be prepared by the contractor and emailed to the COR for acceptance and approval. Proposed work schedules should cover the period of 3-months up to the entire period of performance. The first work schedule should be submitted no later than 5 days before the commencement of work. Up-to-date work schedules must be provided and coordinated with the COR throughout the performance period. Unexpected or last-minute changes should be communicated to the COR via email.

F. Scheduling Constraints

The schedules shall take into consideration the hours that staff can effectively perform their services without placing a burden on the security personnel of the Post. The work will be carried out on weekdays during normal business hours, but not on Embassy scheduled holidays. The 2024 holiday calendar is listed below. 2025 holiday schedule will be updated accordingly.

Work should be planned on weekdays during normal business hours unless the shutdown of equipment is required and will have a significant impact on operations or occupant comfort. This work can be scheduled on nights or weekends.

Generally, technicians must arrive at the Embassy by 8:00 am for screening and collection of visitor badges. The security escort will meet contractors at 8:15 and bring them to the jobsite.

Lunch breaks are 45 minutes in duration and will be outside the jobsite. Workers will demobilize from site no later than 4:15 pm unless it is reasonable for work to continue late to complete work nearing completion.

G. Facility Access – (Non-Cleared Staff)

Contractor personnel will be escorted by US Embassy staff will working at US government facilities. Access to Embassy facilities must be pre-approved. Once approval is given, the contractor must submit access information for workers and vehicles that will be performing the work. Information must be submitted no-later than 2 working days prior to the start of scheduled work. Access requests can be valid for up to 3 months if clearly requested by the contractor.

The contractor should only submit names and vehicle information that they plan to bring on site.

Uncleared contractors will need to be escorted by Embassy staff while onsite.

H. Facility Access – (Cleared Staff)

After award, the Contractor shall provide the following list of data on each employee who will be working under the contract. The Contractor shall include a list of workers and supervisors assigned to this project. The Embassy will run background checks on these individuals. It is anticipated that security checks will take 30 days to perform. For each individual the list shall include:

Full Name Place and Date of Birth Current Address Identification number Passport Number (if foreign worker or third country national)

The Government shall issue identity cards to Contractor personnel, after they are approved.

Contractor personnel shall display identity card(s) on the uniform at all times while providing services under this contract. These identity cards are the property of the US Government. The Contractor is responsible for their return at the end of the contract, when an employee leaves Contractor service, or at the request of the Government. The Government reserves the right to deny access to U.S.-owned and U.S.-operated facilities to any individual.

I. Staffing Levels

Contractor should provide sufficient manpower to efficiently carry out services. The personnel performing the work must be trained and qualified to perform maintenance, repairs, and troubleshooting of the equipment specified. Technicians are required to wear clean, neatly kept uniforms.

The Contractor shall maintain satisfactory standards of employee competency, conduct, cleanliness, appearance, and integrity and shall be responsible for taking such disciplinary action with respect to employees as may be necessary. The Contractor shall not allow disorderly conduct, abusive or offensive language, quarreling, and intimidation by words, actions, or fighting. The Government reserves the right to direct the Contractor to remove an employee from the worksite for failure to comply with the standards of conduct. The Contractor shall immediately replace such an employee to maintain continuity of services at no additional cost to the Government.

J. Safety

Personal Protective Equipment (PPE): The Contractor must provide all safety Personnel Protective Equipment such as DOSH and NIOSH approved safety harness, safety goggle, non-slip safety shoes, waterproofed coverall, rubber gloves, etc. that are suited for the workers’ safety in carrying out their specific tasks. Contractor must provide all materials, traffic control, signs and equipment to secure work site. Contractors must use safety equipment. Technicians are required to always wear close toed safety shoes. Shoe covers may be work over shoes if needed.

Crocs, sandals, and shoes modified to function like slip on shoes.

High Risk Activities: If the project contains any of the following high-risk activities, the contractor shall follow the section in the latest edition, as of the date of the solicitation, of the U.S. Army Corps of Engineers Safety and Health manual, EM 385-1-1, that corresponds to the high risk activity. Before work may proceed, the contractor must obtain approval from the COR of the written safety plan containing specific hazard mitigation and control techniques.

• Scaffolding;

• Work at heights above 1.8 meters;

• Trenching or other excavation greater than one (1) meter in depth;

• Earth-moving equipment and other large vehicles;

• Cranes and rigging;

• Welding or cutting and other hot work;

• Partial or total demolition of a structure;

• Temporary wiring, use of portable electric tools, or other recognized electrical hazards.

Temporary wiring and portable electric tools require the use of a ground fault circuit interrupter (GFCI) in the affected circuits; other electrical hazards may also require the use of a GFCI;

• Work in confined spaces (limited exits, potential for oxygen less than 19.5 percent or combustible atmosphere, potential for solid or liquid engulfment, or other hazards considered to be immediately dangerous to life or health such as water tanks, transformer vaults, sewers, cisterns, etc.);

• Hazardous materials - a material with a physical or health hazard including but not limited to, flammable, explosive, corrosive, toxic, reactive or unstable, or any operations, which creates any kind of contamination inside an occupied building such as dust from demolition activities, paints, solvents, etc.; or

• Hazardous noise levels as required in EM 385-1 Section 5B or local standards if more restrictive.

Safety and Health Requirements: The contractor and all subcontractors shall comply with the latest edition of the U.S. Army Corps of Engineers Safety and Health manual EM 385-1-1, or OSHA 29 CFR parts 1910 or 1926 if no EM 385-1-1 requirements are applicable, and the accepted contractor’s written safety program.

Mishap Reporting: The contractor is required to report immediately all mishaps to the COR and the contracting officer. A “mishap” is any event causing injury, disease or illness, death, material loss or property damage, or incident causing environmental contamination. The mishap reporting requirement shall include fires, explosions, hazardous materials contamination, and other similar incidents that may threaten people, property, and equipment.

Site Safety and Health Plan (SSHP): The contractor must develop a Site Safety and Health Plan (SSHP). The SSHP must be submitted at least 10 working days prior to commencing any activity at the site. The plan must address developing activity hazard analyses (AHAs) for specific tasks. The AHAs shall define the activities being performed and identify the work sequences, the specific anticipated hazards, site conditions, equipment, materials, and the control measures to be implemented to eliminate or reduce each hazard to an acceptable level of risk.

Work shall not begin until the AHA for the work activity has been accepted by the COR and discussed with all engaged in the activity, including the Contractor, subcontractor(s), and Government on-site representatives. Proof of their competency/qualification shall be submitted to the contracting officer or COR for acceptance prior to the start of that work activity.

J. General Notes:

• The work will be carried out on weekdays during normal business hours and must be coordinated with the POC.

• Access details need to be given to the POC at least 1 working day prior to work to access the site.

• The contractor will be under escort from an Embassy staff member while onsite.

• If any safety incident occurs onsite, the contractor must report it to the POC by phone immediately.

• Shoes must be worn at all times. Shoe covers should be worn over shoes as a substitution for removing shoes.

• Provide and use safety gear appropriate to the task.

• Contractor must provide all safety Personnel Protective Equipment such as DOSH and

NIOSH approved safety harness, safety goggle, non-slip safety shoes, waterproofed coverall, rubber gloves, etc. that are suited for the workers’ safety in carrying out their specific tasks.

Contractor must provide all materials, traffic control, signs and equipment to secure work site for safety of staffs during work

• Tools must be in good condition. Any damaged tools during the commencement of work shall immediately be dispose and replace with new tools.

• Embassy staff all have stop work authority for safety reasons and may ask the contractor to stop work if they potentially see an unsafe condition. Work will only be resumed when approved by the POSHO or Assistant POSHO.

Full Name