Police_and_Fire_Testing_Services_for_Entry-Level_and_Promotional_Exams.pdf

INFORMAL QUOTATIONS

IRFQ 2026-0003

POLICE AND FIRE TESTING SERVICES FOR ENTRY-LEVEL AND

PROMOTIONAL EXAMS

City of Edinburg

415 W. University Drive

Edinburg, TX 78541

RELEASE DATE: August 3, 2026

DEADLINE FOR QUESTIONS: August 7, 2026

RESPONSE DEADLINE: August 12, 2026, 3:00 pm

RESPONSES MUST BE SUBMITTED ELECTRONICALLY TO:

https://secure.procurenow.com/portal/cityofedinburg https://secure.procurenow.com/portal/%7bproject.government.code%7d

City of Edinburg

INFORMAL QUOTATIONS

Police and Fire Testing Services for Entry-Level and Promotional Exams

I. Introduction II. Legal Notice

III. Instructions, Terms and Conditions IV. Specifications V. Vendor Questionnaire

VI. Pricing Proposal VII. Evaluation

Attachments:

B - Rules for Electronic Bidding

Informal Quotations #IRFQ 2026-0003 Title: Police and Fire Testing Services for Entry-Level and Promotional Exams

1. Introduction

1.1. Summary

The City of Edinburg is seeking proposals from expert firms to provide entry-level and develop custom promotional examinations, study guides, and answer keys for its Police and Fire Departments.

1.2. Background

The City of Edinburg is a Civil Service municipality that adheres to Texas Local Government Code Chapter

143 for all public safety hiring and promotion. To support department demands, the City administers approximately two entry-level and promotional exams for all ranks per department each year, or on an as-needed basis.

Police Department Workforce

The Police Department currently maintains a workforce of 195 civil service employees, distributed across the following ranks:

• Police Officers: 163 positions

• Sergeants: 22 positions

• Lieutenants: 8 positions

• Assistant Chiefs: 2 positions

Fire Department Workforce

The Fire Department currently maintains a workforce of 85 civil service employees, distributed across the following ranks:

• Firefighters: 40 positions

• Driver/Apparatus Engineers: 15 positions

• Lieutenants: 21 positions

• Captains: 4 positions

• Deputy Chiefs: 4 positions

• Assistant Fire Chief: 1 position

1.3. Contact Information

Project Contact:

Laura Cerda

Assistant Director of Human Resources

415 W. University Dr.

Edinburg, TX 78541

Email: lcerda@cityofedinburg.com

Phone: (956) 388-1873 Ext: 8660

Procurement Contact:

Lorena Fuentes

Purchasing Manager

415 W. University Drive

Edinburg, TX 78539

Email: lfuentes@cityofedinburg.com

Phone: (956) 388-8972

Department:

Human Resources

Department Head:

Erica Balli

Human Resources Director

1.4. Timeline

Release Project Date August 3, 2026

Question Submission Deadline August 7, 2026, 3:00pm

Proposal Submission Deadline August 12, 2026, 3:00pm mailto:lcerda@cityofedinburg.com tel:(956)388-1873;ext=8660 mailto:lfuentes@cityofedinburg.com tel:(956)388-8972

2. Legal Notice

2.1. Notice to Bidders

The City of Edinburg is soliciting electronic informal price quotations from qualified vendors for the Police and Fire Testing Services for Entry-Level and Promotional Exams.

Informal price quotations should be submitted electronically.

3:00 pm, Wednesday, August 12, 2026.

All informal price quotations should be received electronically by the deadline shown above. Quotations received after the deadline will not be considered for the award of the contract and shall be considered void and unacceptable.

To obtain a copy of the Invitation to Bid or submit an electronic bid please visit:

https://procurement.opengov.com/portal/cityofedinburg

Submit Bids To:

Submit Informal Price Quotations Electronically via:

https://procurement.opengov.com/portal/cityofedinburg

If you have any questions or require additional information regarding this Informal Price quotation, you may contact Lorena Fuentes, Interim Purchasing Manager, please submit your questions via OpenGov at the website listed above no later than 3:00 pm Friday, August 7, 2026.

The City of Edinburg reserves the right to refuse and reject any or all price quotations and to waive any or all formalities or technicalities and to accept the price quotation deemed most advantageous to the

City.

https://procurement.opengov.com/portal/cityofedinburg

3. Instructions, Terms and Conditions

3.1. Instructions to Bidders

The City of Edinburg will receive Informal Price Quotations for the services described in this Invitation.

PURPOSE

The purpose of these specifications/requirements and bidding documents is for the purchase of Police and Fire Testing Services for Entry-Level and Promotional Exams for the City of Edinburg.

The SERVICES to be furnished under this Price Quotation shall be as specified in these documents. All specifications/requirements shown are minimum. There is no intention to disqualify any bidder who can meet these specifications/requirements.

Submit Informal Price Quotations Electronically via:https://procurement.opengov.com/portal/cityofedinburg

PREPARATION OF PRICE QUOTATIONS

PRICE QUOTATIONS MUST give full firm name and address of bidder, and be manually or electronically signed. Failure to do so will disqualify your price quotation. The person signing the price quotation must show the title or AUTHORITY TO BIND HIS/HER FIRM IN A CONTRACT. The firm name and authorized signature must appear on each page that calls for this information. The legal status of the

Respondent/Bidder whether corporation, partnership, or individual, shall also be stated in the price quotation. A corporation shall execute the bid by its duly authorized officers in accordance with its corporate by-laws and shall also list the state in which it is incorporated. A partnership

Respondent/Bidder shall give the full names and addresses of all partners. All partners shall execute the quote submittal. Partnership and Individual Respondent/Bidder shall state in the bid the names and addresses of all persons with a vested interest therein. The place of residence of each

Respondent/Bidder, or the office address in the case of a firm or company, with county and state and telephone number, shall be given after the signature.

DEVIATION FROM SPECIFICATION

Please read your specifications/requirements thoroughly and be sure that the SERVICES offered comply with all specifications/requirements. Any variation from the specifications/requirements must be clearly indicated by letter attached to your bid referencing variations on a point-by-point basis. If no exceptions are noted, and you are the successful bidder, it will be required that the SERVICES be provided as specified.

ALTERATIONS/AMENDMENTS

Price Quotations CANNOT be altered or amended after opening time. Alterations made before opening time must be initialed by bidder guaranteeing authenticity. No bid may be withdrawn after opening time without acceptable reason in writing and only after approval by the City of Edinburg.

SALES TAX

State sales tax must not be included in the price quotation.

SUBSTITUTIONS

No substitutions or cancellations will be permitted without written approval of City of Edinburg.

NO PRICE QUOTATION RESPONSE

If unable to submit a price quotation, bidder should return inquiry giving reasons.

EXCEPTIONS

Any additions, deletions, or variations from the following specifications/requirements must be noted.

The bidder shall attach to his/her quote sheet a list of any exceptions to the specifications/requirements if unable to do so, on the specification sheet.

BRAND OR MANUFACTURER REFERENCE

Unless otherwise specified, any catalog or manufacturer’s reference or brand name used in describing an item is merely descriptive, and not restrictive, and is used only to indicate type and style of product desired. Bids on alternate brands will be considered if they meet specification requirements. If a bidder quotes on equipment other than the one(s) specified in the bid, sufficient specifications and descriptive

(pictured literature) data must accompany same to permit thorough evaluation. In the absence of these qualifications, he/she will be expected to furnish the product called for.

DELIVERY

Number of days required to deliver SERVICES after receiving order must be stated in the price quotation.

Failure to so state will obligate bidder to complete service delivery within ONE day.

DELAY IN SERVICE DELIVERY

When delay can be foreseen, Bidder shall give prior notice to City of Edinburg. Bidder must keep City of

Edinburg advised at all times of status of order. Default in promised service delivery (without acceptable reasons) or failure to meet specifications/requirements, authorizes the City of Edinburg to purchase such SERVICES elsewhere and charge increase in cost to defaulting vendor. Acceptable reasons for delayed delivery are as follows: Acts of God (floods, tornadoes, hurricanes, etc.), acts of government, fire, strikes, war; Actions beyond the control of the successful bidder.

SERVICE DELIVERED PRICING

Price Quotations in units of quantity specified - extend and show total. In the event of discrepancies in extension, unit prices will govern. Price Quotations subject to unlimited price increases will not be considered.

RIGHT TO REJECT/AWARD

The City of Edinburg reserves the right to refuse and reject any or all Price Quotations, and to waive any or all formalities or technicalities, and to make such awards of contract as may be deemed to be the best and most advantageous to the City of Edinburg.

MULTIPLE VENDOR CONTRACTS

Bidders are advised that the City of Edinburg may award Service Contracts to multiple vendors based on low bid per item basis. All items specified on the “Bid Form” must reflect the individual unit prices. The

City of Edinburg reserves the right to award all items individually or in any combination thereof.

INDEMNIFICATION CLAUSE

The Bidder agrees to indemnify and save harmless the City, from all suits and actions of every nature and description brought against them or any of them, for or on account of the use of patented appliances, products or processes, and he shall pay all royalties and charges which are legal and equitable. Evidence of such payment or satisfaction shall be submitted upon request of the Purchasing

Agent, as a necessary requirement in connection with the final estimate for payment in which such patented appliance, products or processes are used.

ADDENDA

Bidder shall carefully examine the bid forms, specifications/requirements, and instructions to Bidders.

Should the bidder find discrepancies in, or omissions from bid forms, specifications/requirements, or other documents, or should he/she be in doubt as to their meaning, he/she should at once request an interpretation via the OpenGov portal: https://procurement.opengov.com/portal/cityofedinburg to obtain clarification by addendum prior to submitting any bid. Explanations, interpretations, and supplemental instructions shall be in the form of written Addenda which shall become a part of the

Contract documents. Said Addenda shall be available through the e-procurement portal and e-mailed to all prospective Bidders. All Addenda issued in respect to this project shall be considered official changes to the original bid documents. Verbal statements in response to inquiries and/or requests for explanations shall not be authoritative nor binding. It shall be the Bidder(s) responsibility to ensure that they have received all Addenda in respect to this project. Furthermore, Bidders are advised that they must recognize, comply with, and attach a signed copy of each Addendum which shall be made part of their Bid Submittal. Bidder(s) signature on Addenda shall be interpreted as the bidder’s “recognition and compliance to” official changes as outlined by the City of Edinburg and as such are made part of the original solicitation documents. Failure of any bidder to receive any such addendum or interpretation shall not relieve such Bidder from its terms and requirements. The City may issue a written addendum no later than five calendar days prior to the date bids must be received. Addendums are available online at https://procurement.opengov.com/portal/cityofedinburg

PAYMENT

The City of Edinburg will execute payment by mail in accordance with the State of Texas Pay Law after

SERVICES have been provided and invoiced. No other method of payment will be considered.

SYNONYM

Where in this bid package ITEMS OR SERVICES is used, its meaning shall refer to the Police and Fire

Testing Services for Entry-Level and Promotional Examsas specified.

ASSIGNMENT

Neither the Bidder’s contract nor payment due to an awarded vendor may be assigned to a third party without the written approval of the Purchasing Department for the City of Edinburg.

BIDDER’S EMPLOYEES

Neither the Bidder nor his/her employees engaged in fulfilling the terms and conditions of this Purchase

Contract shall be considered employees of the City. The method and manner of performance of such undertakings shall be under the exclusive control of the vendor on contract. The City shall have the right of inspection of said undertakings at any time.

INTERPRETATIONS

Any questions concerning the conditions and/or specifications/requirements with regards to this solicitation for Bids shall be directed to the designated individuals as outlined in the Request for Bids.

Such interpretations, which may affect the eventual outcome of this request for Bids, shall be furnished in writing to all prospective Bidders via Addendum. No interpretation shall be considered binding unless provided in writing by the City of Edinburg in accordance with paragraph entitled “Addenda”.

STATUTORY REQUIREMENTS

It shall be the responsibility of the successful Bidder to comply with all applicable State & Federal laws, Executive Orders and Municipal Ordinances, and the Rules and Regulations of all authorities having jurisdiction over the work to be performed hereunder and such shall apply to the contract throughout, and that they will be deemed to be included in the contract as though written out in full in the contract documents. (To include issues related to health, environmental, and safety to name a few.)

RIGHT TO WAIVE

City of Edinburg reserves the right to waive or take exception to any part of these specifications/requirements when in the best interest of the City of Edinburg.

COOPERATIVE PRICING

Bidders are advised that in addition to responding to our “local” solicitation for bids/Bids with Dealer pricing, vendors/contractors are encouraged to provide pricing on the below referenced items/products/services based on BuyBoard, TX-MAS, H-GAC and/or any other State of Texas recognized and approved cooperative which has complied with the bidding requirements for the State of Texas. If bidding other than or in addition to “dealer” pricing, kindly duplicate the bid forms for each bid being provided from a cooperative contract. Any and all applicable fees must be included. All cooperative pricing must be submitted on or before bid opening date and hour.

PREPARATION OF INFORMAL PRICE QUOTATION

The City of Edinburg shall not be held liable for any costs incurred by any bidder for work performed in the preparation of and production of a bid or for any work performed prior to execution of contract.

CONFIDENTIAL INFORMATION

Any information deemed to be confidential by the bidder should be clearly noted on the pages where confidential information is contained; however, the City cannot guarantee that it will not be compelled to disclose all or part of any public record under Texas Public Information Act, since information deemed to be confidential by the bidder may not be considered confidential under Texas Law, or pursuant to a

Court order.

VERBAL THREATS

Any threats made to any employee of the City, be it verbal or written, to discontinue the providing of item/material/services for whatever reason and/or reasons shall be considered a breach of contract and the City will immediately sever the contract with the Vendor on contract.

MATHEMATICAL ERRORS

In the event that mathematical errors exist in any bid unit prices/rates will govern.

AUDIT

The City of Edinburg reserves the right to audit the vendor’s books and records relating to the performance of this contract. The City of Edinburg, at its own expense, shall have the right at all reasonable times during normal business hours and upon at least twenty-four (24) hours’ advance notice, to audit, to examine, and to make copies of or extracts from the books of account and records maintained by the vendor(s) with respect to the Supply/Service and/or Purchase Contract. If such audit shall disclose overpayment by City to vendor, written notice of such overpayment shall be provided to the vendor and the amount of overpayment shall be promptly reimbursed by vendor to the City. In the event any such overpayment is not paid within ten (10) business days after receipt of such notice, the unpaid amount of such overpayment shall bear interest at the rate of one percent (1%) per month from the date of such notice until paid.

PAST PERFORMANCE

Vendor’s past performance shall be taken into consideration in the evaluation and award of Service

Contract for the Purchase of SERVICES.

JURISDICTION

Contract(s) executed as part of this solicitation shall be subject to and governed under the laws of the

State of Texas. Any and all obligations and payments are due and performable and payable in Hidalgo

County, Texas.

VENUE

The parties agree that venue for purposes of any and all lawsuits, cause of action, arbitration, and/or any other dispute(s) shall be in Hidalgo County, Texas.

CONSIDERATION OF LOCATION OF BIDDER'S PRINCIPAL PLACE OF BUSINESS

The City may give local vendors, whose principal place of business is located within the City of Edinburg, and whose bid is within five percent (5%) of the lowest bid price preference as allowed by Section

271.9051 of the Local Government Code.

AWARD

For purposes of this project, award will be contingent on approval of budget.

CONSIDERATION OF LOCATION OF BIDDER'S PRINCIPAL PLACE OF BUSINESS

The City may give local vendors, whose principal place of business is located within the City of Edinburg, and whose bid is within five percent (5%) of the lowest bid price preference as allowed by Section

271.9051 of the Local Government Code.

SPECIAL CIRCUMSTANCES

In the event that the City of Edinburg has an immediate need for a particular service(s) that is/are on contract and the successful vendor on contract is not able to meet the special service delivery needs of the City of Edinburg, the City of Edinburg reserves the right to purchase such services elsewhere to fulfill its’ immediate need.

TERMINATION OF CONTRACT

The City of Edinburg reserves the right to terminate the contract if, in the opinion of the City of

Edinburg, the successful vendor’s performance is not acceptable, if the City is being repeatedly over charged, improperly charged, no funds are available, or if the City wishes, without cause, to discontinue this contract. Termination will be in written form allowing a 30-day notice. The bidder shall be afforded the same right to terminate this contract in the same manner.

ETHICAL STANDARD

No City official or employee shall have interest in any contract resulting from this bid.

IF YOU HAVE ANY QUESTIONS ABOUT COMPLIANCE, PLEASE CONSULT YOUR OWN LEGAL COUNSEL.

COMPLIANCE IS THE INDIVIDUAL RESPONSIBILITY OF EACH PERSON OR AGENT OF A PERSON WHO IS

SUBJECT TO THE FILING REQUIREMENT. AN OFFENSE UNDER CHAPTER 176 IS A CLASS “C”

MISDEMEANOR.

3.2. INSURANCE REQUIREMENTS

Staff may waive insurance requirements for contracts $0 - $4,999.99, including but not limited to contracts for food, materials, supplies, and construction. Workers’ Compensation in amounts which satisfy statutory coverage shall be required for construction projects.

The following insurance requirements will be included in all City contracts of $5,000 - $14,999.99. In contracts not involving building and construction projects, as that activity is defined in TEX. LABOR CODE

§406.096, contractors may obtain alternative form of worker accident insurance with minimum limits of liability of $100,000 per claim.

Minimum Insurance Requirements

Type of Coverage Limits of Liability

Worker’s Compensation Statutory Coverage

Comprehensive General Liability

(City named as additional insured)

Bodily Injury $250,000 each person/$500,000 each occurrence

Property Damage $100,000 each occurrence/$100,000 aggregate or $500,000 combined single limits

The following insurance requirements will be included in all City contracts of $15,000 or more.

(1) The successful bidder will be required to carry the following insurance coverage and limits of coverage, as well as list the City as an additional insured to liability coverage as requested by the City. In addition, the successful bidder shall provide the City with evidence of coverage and furnish acceptable proof of payment of insurance premiums.

(2) The successful bidder will be required to secure and/or have insurance coverage in force with an admitted property and casualty insurance company licensed by the State of Texas to conduct business in the State of Texas.

(3) In contracts not involving building and construction projects, as that activity is defined in TEX. LABOR

CODE §406.096, contractors may obtain alternative form of worker accident insurance with minimum limits of liability of $100,000 per claim

Minimum Insurance Requirements

Type of Coverage Limits of Liability

Worker’s Compensation Statutory Coverage

Employer’s Liability Bodily Injury by Accident:

$100,000 each accident

Bodily Injury by Disease:

$100,000 each employee/$500,000 policy limit

Comprehensive General Liability

Bodily Injury $250,000 each person/$500,000 each occurrence

Property Damage $100,000 each occurrence/$100,000 aggregate or $500,000 combined single limits

Comprehensive Auto Liability

Bodily Injury $100,000 each person/$500,000 each occurrence

Property Damage $100,000 each occurrence/$100,000 aggregate or $500,000 combined single limits

City’s Protective Liability

Bodily Injury $250,000 each person/$500,000 each occurrence

Property Damage $100,000 each occurrence/$100,000 aggregate or $500,000 combined single limits

Policies must name the City of Edinburg as an Additional Insured.

Certificates of insurance naming the CITY as an additional insured shall be submitted to the CITY for approval prior to any services being performed by Contractor. Each policy of insurance required hereunder shall extend for a period equivalent to, or longer than the term of the Contract, and any insurer hereunder shall be required to give at least thirty (30) days written notice to the CITY prior to the cancellation of any such coverage on the termination date, or otherwise. This Contract shall be automatically suspended upon the cancellation, or other termination, of any required policy of insurance hereunder, and such suspension shall continue until evidence that adequate replacement coverage is provided to the CITY. If replacement coverage is not provided within thirty (30) days following suspension of the Contract, the Contract shall automatically terminate.

4. Specifications

4.1. Core Deliverables and General Requirements

The selected vendor shall develop and deliver fair, valid, and legally defensible entry-level and promotional testing materials for the City of Edinburg Police and Fire Departments. All deliverables must strictly align with professional testing standards.

Core Deliverables

• Entry-Level Examinations: Develop comprehensive examinations to assess candidates for entry-level Police Officer and Firefighter positions.

• Candidate Study Guides: Provide clear, comprehensive study guides to support entry-level candidate preparation in electronic and downloaded format.

• Custom Promotional Examinations: Develop custom promotional examinations for all civil service ranks within both departments with the resource lists provided to you by the City.

• Master Answer Key: Deliver accurate, verified master answer key for each unique examination version provided.

General Requirements:

• The vendor will deliver complete exam materials to the City at least one week prior to exam administration date.

• The vendor will provide a virtual online proctored examination option and an in-person option.

• If the City chooses an in-person option, the City will provide proctors and the facility for the examination.

• The vendor will only charge the City for any used entry-level exams. Unused exams will be returned to the vendor.

• The vendor will provide an answer key to the City for all entry-level and promotional exams.

• The vendor must maintain the confidentiality and security of all testing materials and results.

• The vendor will provide customer support and assistance to the City in each phase of the examination process; to include appearance in commission meetings as a result of any exam appeals for the promotional exams.

• The City will retain responsibility for identifying and developing eligibility requirements for its employees to participate as candidates in the testing process.

4.2. Examination Security and Integrity Boundaries

To ensure the absolute integrity, validity, and legal defensibility of the testing process, strict protocols will govern the development of the exams:

• No City Preview or Review: The vendor is strictly prohibited from requesting, allowing, or providing any preview, draft review, or final review of examination questions to City personnel prior to final test administration.

• Independent Test Creation: The vendor retains sole, independent responsibility for test item creation, selection, and formatting. The City will have zero involvement in authoring or vetting test questions.

• City Responsibility Limited to Source Material: The City's involvement in the promotional exam process is strictly limited to providing the official list of source textbooks, codes, polices, and reference materials from which the vendor must base the custom questions.

5. Vendor Questionnaire

5.1. Vendor certifies they have read this Request for Quotes, viewed any Exhibits (if applicable), and are authorized to submit this quote on behalf of their organization. Vendor further understands this is not a formal solicitation. A contract may or may not be formed from this request. If a formal solicitation is deemed necessary, vendors will be notified.*

☐ Yes

☐ No

*Response required

5.2. Please include three (3) references where Vendor provided services of similar size and scope. Please do not include the City of Edinburg or any City employees as references.*

*Response required

5.3. Examples of Previous Work* Please submit example photos of previous work completed in similar scope.*

*Response required

5.4. Police Testing Services Questionnaire*

Please download the below documents, complete, and upload.

• Police_Testing_Services_-_Q...

*Response required

5.5. Fire Testing Services Questionnaire*

Please download the below documents, complete, and upload.

• Fire_Testing_Services_-_Que...

*Response required

5.6. Sample Contract Agreement-*For Reference Only- No Response Required Please download the below documents. *For Reference Only- No Response Required

• Sample_Contract_-_Law_Enfor...

https://government-project.s3.us-west-2.amazonaws.com/289422/f6cf8836-cfdf-412a-85b9-9563a3580f45_Police_Testing_Services_-_Questionnaire_%282%29.pdf https://government-project.s3.us-west-2.amazonaws.com/289422/1d6b2e2f-cd2e-46c4-9b7c-8fb336f908d2_Fire_Testing_Services_-_Questionnaire_%282%29.pdf https://government-project.s3.us-west-2.amazonaws.com/289422/02e300e3-c5a6-41b1-9e08-f9c2f274298f_Sample_Contract_-_Law_Enforcement_%26_Fire_Testing_Services_%281%29.pdf

6. Pricing Proposal

Line Item Description Quantity Unit of

Measure Unit Cost Total

1 Police Entry Level Exam- In Person 1 Each

2 Police Entry Level Exam- Remote

Administration & Proctoring Service 1 Each

3 Police Entry Level Study Guide 1 Each

4 Police Promotional Exam- In Person 1 Each

5 Police Promotional Exam- Remote

Administration & Proctoring Service 1 Each

6 Fire Entry Level Exam- In Person 1 Each

7 Fire Entry Level Exam- Remote

Administration & Proctoring Service 1 Each

8 Fire Entry Level Study Guide 1 Each

9 Fire Promotional Exam- In Person 1 Each

10 Fire Promotional Exam- Remote

Administration & Proctoring Service 1 Each

TOTAL

7. Evaluation

No. Evaluation Criteria Scoring Method Weight (Points)

1. Cost Proposal & Value

The cost will be evaluated on the itemized breakdown of each exam, per-candidate, set-up or writing fee, study guides, answer key fees, delivery fees, credits for unused exams

(entry level) and any additional costs.

0-100 Points 30 (30% of Total)

2. Methodology & Compliance

The vendor will provide their process for the creation of custom promotional exams using the City provided resource materials and explain the process of challenged questions.

0-100 Points 20 (20% of Total)

3. Customer Service Support & Test Turnaround

Time

The vendor will provide detailed service framework, including response times for inquiries, their process for handling urgent issues, the dedicated team assigned to

Edinburg and a timeline for the creation and administration of each exam. The support should also include a timeline when the City requests an exam and the turn around time for entry and promotional exams for Police & Fire.

The vendor should include if there are additional fees for expedited requests. This information can be included on the questionnaire.

0-100 Points 30 (30% of Total)

4. References

Vendor will provide three (3) professional reference from municipal clients for whom they have developed similar police and fire exams within the past five (5) years.

0-100 Points 20 (20% of Total)