PHA Training SOW.pdf

STATEMENT OF WORK

TITLE OF PROJECT

Public Health AmeriCorps Training Support Services for the Office of AmeriCorps State and National

STATEMENT OF NEED, PURPOSE, AND/OR OBJECTIVE

The purpose of this requirement is to acquire public health and national service focused training content and material development and training facilitation for AmeriCorps State and National Public Health AmeriCorps members and staff of grantee organizations. This Statement of Work (SOW) supports the efforts of Public Health AmeriCorps to offer training to its members and grantee staff. It seeks services including virtual facilitation and content delivery, content development, and training material development and production. This vendor will be required to work closely with the AmeriCorps State and National staff and the training logistics vendor to align training schedules and material delivery and set up in the base year.

BACKGROUND INFORMATION

The mission of AmeriCorps is to improve lives, strengthen communities, and foster civic participation through service and volunteering. AmeriCorps has helped to engage millions of citizens in meeting community and national challenges through service and volunteer action. AmeriCorps seeks to direct the power of national service to solve a common set of challenges; expand opportunities for all Americans to serve; build the enduring capacity of individuals, organizations, and communities to effectively use service and volunteering to solve community problems; and embrace innovative solutions that work.

Public Health AmeriCorps is a partnership between the Centers for Disease Control and Prevention (CDC) and AmeriCorps established with funding from the American Rescue Plan Act. The program will recruit and build a workforce ready to respond to the public health needs of the nation and provide public health service in their own communities around the country. The partnership leverages the expertise of both agencies, capitalizing on AmeriCorps’ experience managing public service and workforce development programs, while benefitting from CDC’s technical expertise as the country’s leading public health agency. Public Health AmeriCorps members will work across the country, helping to improve the health of communities. The program will open the door of working in public health to a new generation, bringing new talent to conduct public health activities firsthand.

The AmeriCorps State and National (ASN) team is made up of fifteen full-time AmeriCorps employees that manage a portfolio of grantees. The vendor will be expected to work directly with AmeriCorps leadership managing the Public Health AmeriCorps program, including oversight for the training design and delivery for Public Health AmeriCorps members and grantee staff. The goal of the training is to provide grantee staff and AmeriCorps members with the knowledge and skills they need to have a successful year of service.

The desired outcomes include high levels of positive participant feedback and the acquisition of core knowledge and skills.

PERIOD OF PERFORMANCE

The Period of Performance shall include one base year with three option years. The start date for the base year is expected to be in late April or early May 2022.

PLACE OF PERFORMANCE

Work required may be performed virtually from anywhere.

HOURS OF OPERATION

The Contractor must be available by telephone and email from 9:00 am-5:00 pm Eastern Time, with the ability to respond to requests from AmeriCorps within one business day. At the Government’s discretion, the Contractor shall attend meetings with AmeriCorps representatives; meetings may be held via conference call or webinar.

FEDERAL HOLIDAYS

Federal law (5 U.S.C. 6103) establishes the following public holidays for Federal employees. Please note that most Federal employees work on a Monday through Friday schedule. For these employees, when a holiday falls on a non-workday – Saturday or Sunday – the holiday usually is observed on Monday (if the holiday falls on Sunday) or Friday (if the holiday falls on Saturday). Contractors shall follow these same guidelines. Direct billing/invoicing shall not be allowed for any Federal Government Holidays (e.g., New Year’s Day; Birthday of Martin Luther King, Jr.; Birthday of George Washington; Memorial Day;

Independence Day; Labor Day; Columbus Day; Veterans Day; Thanksgiving Day; Christmas Day).

GENERAL REQUIREMENTS

Independently and not as an agent of the Government, the Contractor shall furnish all the necessary services, qualified personnel, material, equipment, and facilities, not otherwise provided by the Government as needed to perform the Statement of Work below.

SPECIFIC REQUIREMENTS

Services required in this SOW include training content design and material development for AmeriCorps members and grantee staff in partnership with AmeriCorps, revising and updating existing AmeriCorps training modules to align with Public Health AmeriCorps program design, sourcing subject matter experts to facilitate and present specific topics to AmeriCorps members and grantee staff. The tasks are detailed below, and a list of all deliverables follows.

Task 1-Project Plan and Timeline

• A proposed project plan to include processes and timelines for meeting and completing all the tasks in this requirement must be submitted to AmeriCorps for review and comment no more than five (5) business days following the date of the contract award. AmeriCorps will provide feedback to the Contractor on the proposed process and timeline at a kick-off meeting. The Contractor shall attend a kick-off meeting with the COR and other interested AmeriCorps personnel no later than ten (10) business days after the date of award. The purpose of the kick-off meeting, which will be chaired by the COR, and which will introduce members of the AmeriCorps State and National team, is to discuss the technical and contracting objectives of the

SOW and to review the Contractor’s proposed project plan and budget. The kick-off meeting will be virtual conference. A final project plan is to be submitted within two (2) business days following the kick-off meeting. Facilitate and/or contribute to each of the following teams on an as needed basis:

o AmeriCorps State and National Training team o Public Health AmeriCorps Agency Staff and representatives.

Task 2-Project Management

• Manage project plans, milestones, and schedule of interim and final deliverables for each of the components outlined in this SOW.

• Create and implement systems for tracking and detailing tasks related to each of the components of the project plan.

• Participate in weekly planning calls with the Contracting Officer Representative (COR) and AmeriCorps State and National staff to monitor progress on project plan.

• Participate (project manager and leads) in quarterly planning meetings with the COR and AmeriCorps State and National staff to review the overall project plan and timeline, financial report, successes, challenges, and recommended improvements or changes to the training work.

• Create and disseminate agenda for planning meetings no later than 24 hours before each meeting.

• Keep minutes for all meetings and disseminate to meeting participants no later than three (3) business days after each meeting. Include the agenda covered, key discussion points, follow-up required by Contractor and/or AmeriCorps, and deadline for completing follow-up items.

Task 3- Design virtual training content and develop training material for “AmeriCorps 101” grantee onboarding

• Design a comprehensive training plan for Public Health AmeriCorps grantees focused on AmeriCorps grant management. Training modules should include but are not limited to:

o History of AmeriCorps;

o Overview of AmeriCorps Identity;

o eGrants Tutorials;

o AmeriCorps Terms and Conditions, Rules and Regulations;

o AmeriCorps Member Recruitment;

o AmeriCorps Member Management (timekeeping, selection, supervision, eGrants enrollment, member exit) o AmeriCorps performance measures and data collection o Site Partner Management (agreements, selection) o AmeriCorps Member Service plan development o Project Management (continuity plan, record keeping, logic model and strategic planning)

• Identify learning outcomes, content scope, and other parameters of each module;

o Develop content to be delivered;

o Identify and explore options for interactivity;

o Develop facilitation guide, participant materials, visuals, and other materials based on planning discussions;

o Include evaluation and reporting strategy to measure effectiveness and impact of training material and outcome achievement;

o Pilot test curriculum and refine, as needed.

Task 4-Design virtual training content and develop training material for Public Health AmeriCorps supervisor orientation

• Design a five-hour comprehensive training plan for individuals that will be supervising Public Health AmeriCorps members. Training modules should include but are not limited to:

o AmeriCorps supervision best practices;

o Developing member service plan;

o Supporting member career development.

• Identify learning outcomes, content scope, and other parameters of each module;

o Develop content to be delivered;

o Identify and explore options for interactivity;

o Develop facilitation guide, participant materials, visuals, and other materials based on planning discussions;

o Include evaluation and reporting strategy to measure effectiveness and impact of training material and outcome achievement;

o Pilot test curriculum and refine, as needed.

Task 5-Develop facilitated/recorded training modules for Public Health AmeriCorps supervisor orientation

• Create facilitated/recorded online training utilizing modules created above for Public Health AmeriCorps supervisor orientation;

• Design corresponding facilitation guide for seminar style discussion following each module to be facilitated live by AmeriCorps State and National staff;

• Produce training materials in PDF format (handouts, templates, guides, etc.) that are 508 compliant and available for participants to take away.

Task 6-Design virtual training content and develop training material for Public Health AmeriCorps member orientation

• Design a ten-hour comprehensive training plan for Public Health AmeriCorps member orientation. Training modules should include but are not limited to:

o Overview of Public Health AmeriCorps to include purpose of funding, member identity, proposed outcomes, etc.

o Professional communication in the public health space;

o Health equity;

o Emotional intelligence and resiliency building/navigating mental health in a public health setting.

• Identify learning outcomes, content scope, and other parameters of each module;

o Develop content to be delivered;

o Identify and explore options for interactivity;

o Develop facilitation guide, participant materials, visuals, and other materials based on planning discussions;

o Include evaluation and reporting strategy to measure effectiveness and impact of training material and outcome achievement;

o Pilot test curriculum and refine, as needed.

Task 7-Develop facilitated/recorded training modules for Public Health AmeriCorps member orientation

• Create facilitated/recorded online training utilizing modules created above for Public Health AmeriCorps member orientation;

• Design corresponding facilitation guide for seminar style discussion following each module to be facilitated live by AmeriCorps State and National staff;

Task 8- Design virtual training content and develop training material for a Life After Public Health AmeriCorps curriculum

• Design a ten-hour comprehensive training plan focused on workforce development for Public Health AmeriCorps members. Training modules should include but are not limited to:

o Pathways to careers in public health;

o Resume development;

o Cover letter writing;

o Interviewing skills;

o Networking for public health careers.

• Identify learning outcomes, content scope, and other parameters of each module;

o Develop content to be delivered;

o Identify and explore options for interactivity;

o Develop facilitation guide, participant materials, visuals, and other materials based on planning discussions;

o Include evaluation and reporting strategy to measure effectiveness and impact of training material and outcome achievement;

o Pilot test curriculum and refine, as needed.

Task 9-Develop facilitated/recorded training modules for Life After Public Health AmeriCorps curriculum

• Create facilitated/recorded online training utilizing modules created above for Life After Public Health;

Task 10-Design public health virtual career fair to occur in the spring of 2023

• Create a structure for a public health career fair to provide opportunities for Public Health AmeriCorps members to learn about careers in public health and meet with public health employers;

• Identify format for networking between AmeriCorps members and employers (ex. speed networking structure, types of questions, etc.);

• Design structure for AmeriCorps members to learn about public health careers (ex. one on one discussions with employers, employer presentations, panels, etc.);

• Recruit public health employers to participate in virtual career fair;

• Manage communication and protocol for participant (both members and public health employers) involvement. This is to include invitations, registration, reminders, and follow up.

• Gather and compile employment resources for participants;

• Facilitate the recruitment of a keynote speaker to open the event.

Task 11-Source subject matter experts to create content and facilitate training

• Recruit, orient (train the trainers), and provide ongoing support to a diverse team of subject-matter expert facilitators for six specific public health topics to complement a public health training curriculum designed by the Centers for Disease Control (CDC) for Public Health AmeriCorps members.

• Develop contracts with facilitators at established daily/hourly rates

• Produce training materials in PDF format (handouts, templates, guides, etc.) that are 508 compliant and available for participants to take away.

• Develop facilitated/recorded training modules with possibility of live facilitation;

• Collaborate with AmeriCorps State and National staff prior to each training on specifications that include but are not limited to agenda modifications, special needs accommodations and materials (e.g., Spanish translations).

o AmeriCorps State and National staff and the COR shall be thoroughly informed of potential challenges and proposed solutions.

• Design and implement training evaluation surveys for each event and provide summary data reports to AmeriCorps State and National within 10 business days after each training event.

• Timeline-to occur at monthly meetings, exact month/date TBD.

Task 12-Develop framework for Supervisor and Member Communities of Practice

• Create structure for a quarterly community of practice convening for Public Health AmeriCorps supervisors. The community of practice would be a space for reflection, group problem solving, and best practice sharing.

o Design agenda for four communities of practice convenings, including discussion questions and suggested topics;

o Create facilitation guide for each session.

• Create a structure for monthly community of practice convening for Public Health AmeriCorps members. The community of practice would be a space for reflection, group problem solving, and best practice sharing.

o Design agenda for ten communities of practice convenings, including discussion questions and suggested topics;

o Create facilitation guide for each session.

Task 13-Identify three public health 201 specific pathways based on issue-area

• Assess Public Health AmeriCorps project portfolio to determine common project trends and community needs;

• Identify three advanced training pathways to provide specific training content for these trends and needs (ex. COVID-19 relief, opioid prevention, mental health support, etc.);

• Identify public health partners to provide these advanced training pathways for Public Health AmeriCorps members.

Task 14– 508 Compliance Requirements and Reasonable Accommodations The Contractor shall ensure accessibility of any materials related to the training provided and ensure any documents provided are 508-compliant. Submit documents to AmeriCorps in their original format and as an Adobe Portable Document Format optimized for compliance with Section 508 of the Rehabilitation Act of 1973 (29 U.S.C § 794 (d)), as amended. All virtual content should include closed captioning and meet accessibility requirements.

Task 15-Post Event If necessary, make payment to all subcontracted vendors and reconcile charges, as required by contracts with those subcontracted vendors and prior to the conclusion of the contract.

Deliverables

Task Deliverable Name/Title Due Date 1 Proposed project plan to AmeriCorps 5 business days after award 1 Attend a kick-off meeting with the COR and other interested AmeriCorps personnel.

10 business days after the date of award

1 Revised and final project plan to AmeriCorps 2 business days after kick-off meeting

2 System for tracking tasks and deliverables to AmeriCorps

2 business days after kick-off meeting

2 Lead Trainers/Instructional Designers participate in weekly planning meetings with AmeriCorps State and National Staff

To start 2 weeks after the kickoff and continue throughout the project period

2 Project Manager and Lead Trainers/Instructional Designers participate in quarterly project planning meetings with AmeriCorps State and National Staff

To start 1 week after the kick-off and continue throughout the project period

2 Disseminate planning meeting agendas No later than 24 hours before each meeting

2 Disseminate planning meeting notes to all participants No later than 3 business days after each meeting

3/4/5 Design curriculum and content for Public Health AmeriCorps grantee onboarding and supervisor orientation, included recorded virtual training modules

May-June 2022

3/4/5 Develop facilitation guide, participant materials, visuals, and other materials for Public Health AmeriCorps grantee onboarding and supervisor orientation

May-June 2022 http://www.gpo.gov/fdsys/pkg/USCODE-2011-title29/html/USCODE-2011-title29-chap16-subchapV-sec794d.htm http://www.gpo.gov/fdsys/pkg/USCODE-2011-title29/html/USCODE-2011-title29-chap16-subchapV-sec794d.htm

3/4/5 Design and administer evaluation surveys for Public Health AmeriCorps grantee onboarding and supervisor orientation

May-June 2022

3/4/5 Send summary training evaluation survey report to AmeriCorps State and National Staff

Ongoing

6/7 Design curriculum and content for Public Health AmeriCorps member orientation, included recorded virtual training modules

June-July 2022

6/7 Develop facilitation guide, participant materials, visuals, and other materials for Public Health AmeriCorps member orientation

June-July 2022

6/7 Design and administer evaluation surveys for Public Health AmeriCorps member orientation

June-July 2022

6/7 Send summary training evaluation survey report to AmeriCorps State and National Staff

Ongoing

8/9 Design curriculum and content for Public Health AmeriCorps Life After AmeriCorps training curriculum, included recorded virtual training modules

Summer 2022

8/9 Develop facilitation guide, participant materials, visuals, and other materials for Public Health AmeriCorps Public Health AmeriCorps Life After AmeriCorps training curriculum

Summer 2022

8/9 Design and administer evaluation surveys for Public Health AmeriCorps Life After AmeriCorps training curriculum

Summer 2022

8/9 Send summary training evaluation survey report to AmeriCorps State and National Staff

Ongoing

10 Design public health virtual career fair Winter 2023 11 Recruit trainers for six specific public health topics Spring – Summer 2022 11 Prepare trainers for delivery of specific public health content Ongoing

11 Design and administer evaluation surveys for Public Health AmeriCorps Life After AmeriCorps training curriculum

Summer 2022

11 Send summary training evaluation survey report to AmeriCorps State and National Staff

Ongoing

12 Develop framework for Supervisor and Member Communities of Practice

June-July 2022

13 Identify three public health specific pathways based on issue-area and possible partners to facilitate each pathway

Summer 2022

14 508 compliance and reasonable accommodations Ongoing 15 Pay subcontractors and other vendors, as necessary Per the Contractor’s system