Performance Work Statement (PWS) MMD Janitorial Services.pdf

PERFORMANCE WORK STATEMENT (PWS)

April 2026

Janitorial Services at Mud Mountain Dam (MMD), Enumclaw WA

PART 1

GENERAL INFORMATION

1. GENERAL:

This is a non-personal services contract to provide custodial services at MMD Project office in Enumclaw, WA. The Contractor is responsible for maintaining the Dam Project Office (Admin Building) at a satisfactory level, ensuring a clean and professional appearance. The facility shall meet industry-standard cleaning requirements for all restrooms, office spaces, and common areas. The Government will not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.1 Description of Services/Introduction: The contractor shall perform to the standards in this contract. The contractor shall provide all personnel, equipment, supplies, transportation, tools, materials, supervision, and other items necessary to perform janitorial services at MMD as defined in this PWS except for those items specified as government furnished property and services.

1.2 Objectives: Maintain the Dam Project Office at MMD in a manner that minimizes interruptions of duties of facility staff with no negative impact to the safe work environment during normal duty hours.

1.3 Background: MMD is located on the White River, six miles upriver and southeast of Enumclaw, and 38 miles east of Tacoma. The facility provides flood risk reduction within the White River watershed. For purposes of this contract, janitorial services are required at the project office administrative building.

1.4 Scope: The Contractor shall provide all management, labor, equipment, and materials necessary to perform janitorial services for the MMD Project Office spaces, including offices, restrooms, common areas, and storage rooms. All cleaning must adhere to manufacturer specifications and utilize environmentally friendly products, with the use of recycled materials highly encouraged to support mission sustainability.

1.5 Period of Performance: The period of performance shall be for one (1) Base Period–and four (4) option periods, not to exceed one year. The Period of Performance reads as follows:

Base Period Award date o/a 1 June 2026 to 31 May 2027 Option Period I 1 June 2027 to 31 May 2028 Option Period II 1 June 2028 to 31 May 2029 Option Period III 1 June 2029 to 31 May 2030 Option Period IV 1 June 2030 to 31 May 2031

*Note: Period of Performance will be adjusted at award if necessary.

Specifics on performance are included in Part 5 Specific Tasks.

1.6 General Information

1.6.1 Quality Control: NA

1.6.2 Quality Assurance: Quality Assurance will be conducted by the Government through the execution of the Quality Assurance Surveillance Plan (QASP) to ensure all performance standards are met.

1.6.3 Recognized Holidays: Contractor WILL NOT provide services on the following federal holidays:

New Year’s Day Labor Day Martin Luther King Jr.’s Birthday Columbus Day President’s Day Veteran’s Day Memorial Day Thanksgiving Day Juneteenth Day Christmas Day Independence Day

1.6.4 Hours of Operation: The contractor is responsible for conducting business, between the hours of 12:00 p.m. to 3:00 p.m., each Friday, except federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. If a federal holiday falls on a Friday, the weekly cleaning will occur on the preceding Thursday. The Contractor must always maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. When hiring personnel, the Contractor should keep in mind that the stability and continuity of the workforce are essential.

1.6.5 Place of Performance: The work to be performed under this contract will be performed at the US Army Corps of Engineers, Mud Mountain Dam, Project Office (Admin building), 30525 SE Mud Mountain Road, Enumclaw, WA 98022.

1.6.6 Type of Contract: The government will award a firm-fixed price contract.

1.6.7 Safety Requirements:

a. The Contractor shall conform to applicable OSHA, and State of Washington, standards, as well as the Corps of Engineers Safety Requirements Manual (EM 385-1-1), available here:

https://www.publications.usace.army.mil/Portals/76/EM%20385-1- 1%20_EFFECTIVE%2015March2024.pdf. A copy of the most recent version will be provided to the Contractor after award. It is the Contractor’s responsibility to be familiar and comply with all applicable safety standards.

b. Prior to commencement of work, the Contractor shall provide the QAR a written plan of the Contractor’s overall safety program. The plan must address policies and procedures for safe operation and compliance with OSHA, EM 385-1-1, and other applicable safety requirements. The plan shall include, but not be limited to, employee training and orientation, vehicle operations, public safety, level and manner of supervision, and a Job Hazard Analysis.

c. Safety Exposure Report: In accordance with the provisions of EM 385-1- 1, the Prime Contractor shall report all accidents and shall provide a monthly record of all exposures and accidents incidental to the work. The Safety Exposure Report shall be submitted along with the monthly invoice.

1.6.8 Security Requirements: Contractor personnel performing work under this contract shall adhere to the following security procedures.

a. Contractor personnel performing work under this contract shall adhere to the MMD security procedures. Access to the project site is controlled by a manned security gate. Contractor shall coordinate with on‐site personnel to secure regular access to the project‐site.

b. General security requirements and guidance: The security requirements described below apply to all contract personnel (including employees of the prime Contractor (“Contractor”) and all subcontractor employees) supporting the performance requirements of this contract. The Contractor is responsible for compliance with these security requirements. Questions regarding security matters shall be addressed to the designated Government representative (e.g., Quality Assurance Representative (QAR), Requiring Activity (RA) representative, or Contracting Officer (if a QAR or other RA representative is not appointed). Contract personnel are critical to the overall security and safety of US Army Corps of Engineers (USACE) installations, facilities and activities, and security awareness training contributes to those efforts. The Department of Defense (DoD) and Army security training requirements specified below, if applicable, are performance requirements; all applicable contract personnel shall complete initial training within 30 days of contract award or the date new contract personnel begin performance on the contract.

Within five business days from the completion of training, the Contractor shall provide written documentation (e.g., email or memorandum) to the Government representative. The documentation shall include the names of contract personnel trained and which training they completed; the Contractor shall maintain training records as part of their contract files and be prepared to https://www.publications.usace.army.mil/Portals/76/EM%20385-1-1%20_EFFECTIVE%2015March2024.pdf https://www.publications.usace.army.mil/Portals/76/EM%20385-1-1%20_EFFECTIVE%2015March2024.pdf provide copies of training certificates to the Government representative.

Contractor personnel and vehicles are subject to search when entering federal installations. Additionally, all contract personnel shall comply with Force Protection Condition (FPCON) measures, Random Antiterrorism Measures (commonly referred to as “RAMs”), and Health Protection Condition (HPCON) measures. The Contractor is responsible for meeting performance requirements during elevated FPCON and/or HPCON levels in accordance with applicable RA plans and procedures --this includes identifying mission essential and non-mission essential personnel. In addition to the changes otherwise authorized by the changes clause of this contract, should the FPCON or HPCON levels at any individual facility or installation change, the Government may implement security changes that affect contract personnel.

The Contractor shall ensure all contract personnel are aware of their security responsibilities, including any site-specific requirements identified in local policies or procedures.

c. Physical security and access control requirements: All contract personnel requiring physical access to a federal installation or facility shall comply with the access control procedures of that location. Contract personnel requiring unescorted access to meet contract performance requirements on a DoD installation in the US shall be vetted by the installation/facility Provost Marshal/Directorate of Emergency Services/Security Office using the National Crime Information Center-Interstate Identification Index (commonly referred to as “NCIC-III”) and Terrorist Screening Database (commonly referred to as “TSDB”). Contract personnel shall comply with all personal identity verification requirements specified in installation/facility policies and procedures. Contract personnel who do not meet requirements for unescorted access to USACE facilities shall coordinate escorted access with the Government representative, as needed. Contract personnel who receive keys, access cards, or lock combinations that provide access to government-owned property shall comply with key and lock control procedures of the RA.

d. Pre-screen candidates using E-Verify Program: Contractors shall comply with the requirements set forth in FAR clause 52.222-54 Employment Eligibility Verification and FAR Subpart 22.18 in using the E-Verify Program at (https://www.e-verify.gov/) (website subject to change) to meet the contract employment eligibility requirements. Contractors are encouraged to cooperate with Federal and State agencies responsible for enforcing labor requirements to include eligibility for employment under United States immigration laws in accordance with RFO 22.1802-1. An initial list of verified/eligible candidates shall be provided to the QAR no later than three business days after the initial contract award. When contracts are with individuals, the individuals will be required to complete a Form I-9, Employment Eligibility Verification, and submit it to the Contracting Officer to become part of the official contract file.

1.6.9.1 Physical Security: NA

1.6.9.2 Key Control: NA

1.6.9.3 Lock Combinations: NA

1.6.10 Special Qualifications: NA

1.6.11 Post Award Conference/Periodic Progress Meetings: NA

1.6.12 Quality Assurance Representative (QAR): See Section 2.1.3

1.6.13 Key Personnel:

a. The following personnel are considered key personnel by the Government:

Jeffrey Southard, (206) 316-3022 Alternate: Kevin Heape, Operating Project Manager, (206) 316-3015

b. The contractor shall provide a contract manager who shall be responsible for the performance of the work. The name of this person and an alternate who shall act for the contractor when the manager is absent shall be designated in writing to the contracting officer. The contract manager or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The contract manager or alternate shall be available between 0730-1600 (PT), Monday through Friday except Federal holidays or when the government facility is closed for administrative reasons.

c. Invoices for payment must be sent to:

U.S. Army Corps of Engineers Mud Mountain Dam Attn: Anne Holdener 30525 SE Mud Mountain Road Enumclaw WA 98022 at anne.holdener@usace.army.mil

1.6.14 Identification of Contractor Employees: Uniform (shirt, hat, or name tag identifying with the contractor’s business).

1.6.15 Contractor Travel: NA

1.6.16 Other Direct Costs: NA

1.6.17 Data Rights: NA

1.6.18 Organizational Conflict of Interest: NA

1.6.19 Phase in/Phase out period: NA

mailto:anne.holdener@usace.army.mil

PART 2

DEFINITIONS & ACRONYMS

2. DEFINITIONS AND ACRONYMS:

2.1. DEFINITIONS:

2.1.1. CONTRACTOR. A supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

2.1.2. CONTRACTING OFFICER. A person with authority to enter into, administer, and/or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

2.1.3. QUALITY ASSURANCE REPRESENTATIVE (QAR). This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. Quality assurance is via the use of the QASP. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.4. DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with the Performance Work Statement.

2.1.5. DELIVERABLE. Anything that can be physically delivered but may include non-manufactured things such as meeting minutes or reports.

2.1.6. KEY PERSONNEL. Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.7. PHYSICAL SECURITY. Actions that prevent the loss or damage of Government property.

2.1.8. QUALITY ASSURANCE. The government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.9. QUALITY ASSURANCE SURVEILLANCE PLAN (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

2.1.10. QUALITY CONTROL. All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

2.1.11. SUBCONTRACTOR. One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

2.1.12. WORKDAY. The number of hours per day the Contractor provides services in accordance with the contract.

2.1.12. WORK WEEK. Monday through Friday, unless specified otherwise.

2.2. ACRONYMS:

AFARS Army Federal Acquisition Regulation Supplement AR Army Regulation CCE Contracting Center of Excellence CFR Code of Federal Regulations CONUS Continental United States (excludes Alaska and Hawaii) COTS Commercial-Off-the-Shelf DA Department of the Army DD250 Department of Defense Form 250 (Receiving Report) DD254 Department of Defense Contract Security Requirement List DFARS Defense Federal Acquisition Regulation Supplement DMDC Defense Manpower Data Center DOD Department of Defense FAR Federal Acquisition Regulation HIPAA Health Insurance Portability and Accountability Act of 1996 KO Contracting Officer MMD Mud Mountain Dam OCI Organizational Conflict of Interest OCONUS Outside Continental United States (includes Alaska and Hawaii) ODC Other Direct Costs PIPO Phase In/Phase Out POC Point of Contact PRS Performance Requirements Summary PWS Performance Work Statement QA Quality Assurance QAP Quality Assurance Program QAR Quality Assurance Representative QASP Quality Assurance Surveillance Plan QC Quality Control QCP Quality Control Program TE Technical Exhibit

PART 3

GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

3. GOVERNMENT FURNISHED ITEMS AND SERVICES:

3.1. Services: The Government will provide water, restroom facilities and phone use, that may be required in the performance of the contract. Note that phone use is only available to call Contractor’s main office and NOT for personal use. All items issued by the Government will remain Government property and will be returned to the Government at the termination of this contract. The Government will provide fingerprinting services for new employees under this contract, as well as necessary keys/key fobs for use accessing the facility.

3.2 Facilities: The Contractor is responsible for securing and their own office and operational facilities. The Government will provide designated parking near the project office and space for equipment storage. While using Government-provided storage, the Contractor must maintain a neat and orderly environment and is responsible for the security of their own supplies and equipment. Government personnel retain access to these storage areas, except for specific spaces the Contractor is authorized to secure.

3.3 Utilities: Utilities will be provided “as is”. The Contractor shall provide and maintain, at their own expense, all extension cords, adapters, and necessary items required to connect existing Government outlets to the work site. The Government will furnish the following utility services that may be required for performance under the contract: electricity, fresh water, sewage service and refuse collection (from existing collection points). Information concerning the location of existing outlets may be obtained from the QAR. The contractor shall operate under conditions that preclude the waste of utilities, which include turning off water faucets or valves after using the required amount to accomplish tasks.

3.4 Equipment: The Government will not provide tools or equipment to the Contractor. The Government will provide trash cans and recycling containers.

Disposal dumpsters for all garbage collected as related to this contract are in the parking lot. The Government will supply and maintain dispensers for paper towels, toilet paper and soap. The Government will not provide paper towels, toilet paper, or soap.

3.5 Materials: NA

PART 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

4. CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES:

4.1 General: The Contractor shall furnish all equipment and supplies such as but not limited to: cleaning chemicals that are environmentally and septic system safe, paper supplies (toilet paper and paper towels), trash can liners, urinal scent/splash pads (not urinal cakes), handwashing soap, cleaning rags, mops, mop buckets, brooms, dust pans, vacuum and steam cleaners, power washer, cleaning solutions, ladders and all other supplies and materials to be consumed or incorporated in the administration of services. The Contractor shall be responsible for maintaining an adequate supply of supplies necessary for performing the required janitorial services.

The Contractor shall furnish all Janitorial/Custodial labor for Office Building facilities and services required to perform work under this contract that are not listed under Section 3 of this PWS.

Specific paper/products for Mud Mountain Dam Janitorial Services include:

• Tork or equivalent multi-fold paper towels MB540A (Women’s)

• Bay West or equivalent paper towels (Men’s)

• Waxie Sanitary Supply or equivalent Urinal Splash Pad (not urinal cakes)

• Skillcraft or commercial equivalent toilet paper 26040 NSN 8540-01-554- 7678 (Small rolls individually wrapped)

• Skillcraft or commercial equivalent toilet paper 25040 NSN 8540-01-590-

9073 (Jumbo rolls for dispenser)

4.2 Secret Facility Clearance: NA

4.3 Wet Floor Caution Signs: The Contractor shall provide and use caution signs when cleaning floors in an area in which people are or will be present before the floors are dry.

4.4 Materials: The Contractor shall furnish all materials necessary to meet the requirements under this PWS.

4.5 Equipment: The Contractor shall supply all equipment necessary to comply with this contract.

4.6 Vehicles: As required to meet contract requirements, a vehicle will be needed to transport recycling to the Enumclaw Transfer Station.

PART 5

SPECIFIC TASKS

5. SPECIFIC TASKS:

5.1. General Information:

a. The contractor must provide all resources necessary to ensure the MMD admin building is kept free of dirt, grime, and debris, and all paper products are adequately stocked each week. The contractor will perform tasks as frequently as needed to maintain contract standards.

b. During execution of the work, the Contractor shall take special care to protect Government property including furniture, electronic equipment, employee personal belongings, walls, baseboards, and other surfaces from materials not intended.

Accidental splashes shall be removed immediately. The Contractor shall return areas damaged because of work under this contract to their original condition, to include painting, refinishing, or replacement, if necessary.

c. The Contractor shall perform comprehensive floor maintenance, including vacuuming, mopping, and buffing on all surfaces such as concrete, tile, wood, and resilient flooring. All floors, including corners and areas under furniture or mats, must be kept free of visible dirt, dust, and debris. Moveable items must be relocated for cleaning and returned to their original positions upon completion to ensure full-surface coverage.

d. The Contractor must submit a weekly performance log to the QAR by the following Tuesday for all service types, including basic, periodic, and emergency tasks. This log must detail the date, time, and employee responsible for each task, along with any maintenance concerns. For any scheduled work not completed, the Contractor must provide a specific reason and a suspense date for completion.

Submission is mandatory; failure to provide these logs will delay the processing of monthly invoices until the documentation is received.

5.2. Routine Cleaning - Specific Tasks: Routine cleaning shall maintain all areas specified in this PWS:

a. Trash Removal (weekly): All trash receptacles including feminine hygiene waste, and any bags, boxes, cans, or other trash located near the receptacles and marked as “TRASH” shall be removed, emptied, and disposed of in the nearest government provided dumpster (located outside building). Trash receptacles must be kept free of debris, liquids, and odors, with clean liners replaced as needed.

Additionally, the Government may adjust the number of trash receptacles at its discretion without altering Contractor compensation.

b. Recycle Removal (weekly): All blue recycling receptacles shall be emptied, and free of any residual debris or liquids, and returned to their original locations.

Any materials marked "RECYCLE" left adjacent to the bins must also be collected.

Recyclables must be transported in secured bags to the Enumclaw Transfer

Station (1650 Battersby Ave E., Enumclaw, WA) and processed according to King County guidelines or taken to the nearest alternative facility if the primary station is unavailable. Additionally, the Government may adjust the number of recycling receptacles at its discretion without altering Contractor compensation.

c. Restrooms (weekly): All surfaces shall be free of dirt, grime, debris, streaks, and odors using a commercial disinfectant as necessary. Surfaces include sinks, showers, toilet bowls, urinals, dispensers, plumbing fixtures, partitions, doors, walls, stall doors, shower doors, entry doors, (including handles, kick-plates, ventilation grates, metal guards, etc.), and floors. Ensure toilet paper, paper towels, hand soap are always available for use. Ensure urinal scent/splash pads are replaced once scent is gone.

d. Vacuuming (weekly): All hard surfaces, mats (including the areas underneath them), windowsills, restrooms, entryways, common areas, and storage closets must be thoroughly vacuumed to remove all visible particles, including dust, debris, cobwebs, and black flies. This must be accomplished using a vacuum equipped with a beater brush, crevice hose, and a filtration system designed to minimize airborne dust. Additionally, all upholstered furniture must be maintained to ensure it remains completely free of dust, dirt, lint, stains, discoloration, litter, soil, and embedded grit.

e. Hard Surface Cleaning (weekly): All floors must be swept, mopped, and buffed as needed to maintain a uniform, glossy appearance completely free of dirt, scuff marks, and debris. This standard extends to baseboards, corners, and edges to prevent buildup, and requires that all residual cleaning solutions be wiped away from surrounding surfaces. Additionally, moveable items such as chairs and trash receptacles must be moved to clean underneath them and returned to their original positions upon completion.

f. Kitchen and Break Area (weekly): All exterior and interior surfaces of microwave ovens, sinks, and refrigerators shall be free of streaks, spots, smudges, and other obvious soil using an environmentally friendly commercial disinfectant as needed. Drinking fountain surfaces including cabinets, drains, and exterior surfaces shall be free of stains, spots, smudges, scale and obvious soil.

g. Entrance Doors and Interior Glass (weekly): In between quarterly window washing all glass shall be kept free of smears, fingerprints, and smudges using a commercial window cleaner and streak free cloth.

h. General Spot Cleaning (as required): Perform spot cleaning on a continual basis. All washable surfaces shall have a clean, uniform appearance, free of streaks, spots, and other evidence of soil. Spot cleaning includes, but is not limited to removing cobwebs, smudges, fingerprints, marks, and streaks from all walls, partitions, vents, grillwork, doors (including guards and handles), push bars, kick plates, light switches, temperature controls, telephones, and fixtures.

5.3 Periodic Services:

a. The Project Office shall receive the below outlined periodic cleaning services, such as window washing and light fixture cleaning, to ensure long-term facility maintenance and longevity. These services are provided at no additional cost and are performed as needed, upon Government request, or in accordance with established minimum frequencies. Periodic cleanings shall be completed during already scheduled cleaning appointments.

b. Glass Surfaces (once per month): All interior glass, including glass in doors, partitions, walls, display cases, etc. shall be free of dirt, grime, smudges, or liquids.

c. Damp Dusting (once per month): All surfaces, including chairs, desks, cabinets, furniture, windowsills, copier/printers, and blinds, to include mini blinds, baseboards, woodwork, HVAC vents, light fixture lens, or any surface where dust may collect shall be free of dust and debris.

d. Trash Receptacles (once per month): All trash and recycling receptacles shall be free of deposits, dirt, grime, and odors.

e. De-scale Toilet Bowls and Urinals (once per month): All toilet and urinal bowls shall be free from streaks, stains, scale, scum, urine deposits, rust stains, and other foreign material.

f. Clean Interior and Exterior Windows (4x per year [once per quarter]): All interior and exterior window surfaces including frames, casings, sills, shall be free of dirt, grime, smudges, water, and debris. All window screens shall be removed and free of dust, dirt, and grime and replaced after drying.

g. Light Fixtures (4x per year [once per quarter]): All light fixtures shall be free of bugs, dirt, dust, grease, and grime. All globes, reflectors, covers, diffusers, and plastic side panels shall be removed for cleaning and reassembled and replaced.

5.4 Emergency/Special Cleaning (as needed): The Contractor shall respond to emergency cleaning requests within half a day, if at all practicable. The Contractor shall perform emergency/special cleaning required due to broken or leaking pipes, sinks, toilets, or other occurrences requiring corrective action to restore an area to its normal state of cleanliness and appearance. The number of hours estimated for this task is a not-to-exceed (NTE) amount. There is no guarantee that any hours will be used for this task. Payment will be based on actual hours performed.

PART 6

APPLICABLE PUBLICATIONS

6. APPLICABLE PUBLICATIONS (CURRENT EDITIONS)

6.1. The Contractor must abide by all applicable regulations, publications, manuals, and local policies and procedures.

EM 385-1-1, 2024 – USACE Safety and Health Requirements Manual

PART 7

ATTACHMENT/TECHNICAL EXHIBIT LISTING

7. DELIVERABLE AND TECHNICAL MAP(S)/LAYOUT(S)

7.1 Deliverables: Contractor will submit the documents below to the QAR prior to start of performance or after any change has been made.

a. Attachment 1/Technical Exhibit 1 – Performance Requirements Summary

b. Attachment 2/Technical Exhibit 2 – Background Submittal Requirements

c. Attachment 3/Technical Exhibit 3 – Office Building(s) Basic Deliverable

Schedule

d. Attachment 4/Technical Exhibit 4 – Office Building(s) Periodic Deliverable Schedule

e. List of cleaning supplies and chemicals to be used - must be accepted by

QAR.

7.2 Technical Layout(s)/Map(s)

a. Attachment 5/Technical Exhibit 5 – Administration Building Location Map

b. Attachment 6/Technical Exhibit 6 – Administration Floor Layout

TECHNICAL EXHIBIT 1

Performance Requirements Summary The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

Performance Objectives

Performance Standards Quality Level

Method of Inspection and Frequency

Recovery

PRS # 1.

The contractor shall conduct tasking within the janitorial PWS.

PWS is performed without causing programmatic delay to the Government nor violating the schedule provided in the PWS.

Satisfactory:

Performance and products meet the standard with few exceptions, resulting in minimal delays

Each category will be evaluated upon deliverable submissions according to the scope.

The contractor will develop a plan for recovery.

Marginal:

Performance and products result in moderate delay or impact to programs.

Inspections will be based upon Government evaluation reports, verified customer complaints, or 100% inspection method through the performance period.

Continuous review until performance is satisfactory or better.

Elevate to higher level of contract management if actions fail to result in improvement.

Unsatisfactory:

Performance and products result in unacceptable (the Government may incur additional costs) delays or impact to programs.

If the acceptable scheduling level falls below satisfactory, payments may be affected, and/or Show Cause letter may be issued which may result in contract termination.

Insufficient: Restroom supplies are not being provided.

Surveillance: The government QAR will evaluate the services required by each task order to ensure compliance.

Standard: 95% of the task orders will be satisfactorily completed without customer complaint and/or rework.

Procedures: The QAR will inspect all work tasks required by the task order to ensure contractor compliance with the appropriate paragraphs of the PWS each time the service is performed. The QAR will record results of inspections, noting the date and time of inspections. If the inspection indicates unacceptable performance, the QAR will inform the task order manager of the deficiencies for correction. The contractor shall be given a reasonable amount of time after notification to correct the deficiencies.

Primary Method of Surveillance: The primary method of surveillance describes which surveillance method will be used to monitor the contract requirement. This element also indicates whether the surveillance method will be supported by validated customer complaints, incidental inspections, or alternate methods. There are two methods used to evaluate the contractor’s work: planned sampling and 100 percent inspection.

TECHNICAL EXHIBIT 2

Background Submittal Requirements

Cover Letter Checklist For initial security background investigations, provide QAR the following

SUBMITTAL PWS

REFERENCE

DATE

SUBMITTED

SF-86A Release of Information Color copy of Driver’s License

TECHNICAL EXHIBIT 3: DELIVERABLES SCHEDULE

WEEKLY SERVICES FOR OFFICE BUILDING

(These frequencies are minimums—the Contractor may perform more frequently, at no additional cost to the Government, if required to maintain level of service)

TYPE

DAYS OF THE WEEK

S M T W TH F SA

Trash Removal Recycle Removal Restroom Stocking/Cleaning Vacuuming Hard Surface Cleaning Drinking fountains, Microwave/Toaster Ovens, Sinks and Refrigerators

All Entrance Doors and Interior Glass General Spot Cleaning

TECHNICAL EXHIBIT 4: PROJECT OFFICE BUILDING

PERIODIC DELIVERABLE SCHEDULE

PERIODIC (MONTHLY, QUARTERLY, AND BI-ANNUAL) SERVICES FOR OFFICE BUILDING

(These frequencies are minimums—the Contractor may perform more frequently, at no additional cost to the Government, if required to maintain level of service.)

Month

J F M A M J J A S O N D Clean Glass Surfaces Damp Dusting Wash Trash/Recycle Receptacles De-Scale Toilets/Urinals Dustings Interior/Exterior Window/Screen Cleaning Clean Light Fixtures/Bug Zappers

TECHNICAL EXHIBIT 5: OFFICE BUILDING LOCATION MAP

28'-

42'-

13'-

14'-

14'-

Manager

Comm

Conference

Resource

4'-

Restroo

15'-

17'-

11'-

23'-

Lunch Room

TECHNICAL EXHIBIT 6: ADMINISTRATION BUILDING FLOOR LAYOUT

(Approximately 5000 ft2)

Mud Mountain Dam Administration Building

'-6

'-6

'-0

'-0

'-9

N

17'-2"