PERFORMANCE WORK STATEMENT_Drayage Germany_DRAFT.pdf

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PERFORMANCE WORK STATEMENT (PWS)

Drayage Service Germany Garrison Support Element updated 19 February 2025

Part 1 General Information

1. General: This is a non-personal service(s) contract under which the personnel rendering the service(s) are not subject, either by the contract’s terms or by the manner of its administration, to the supervision and control usually prevailing in relationships between the Government and its employees.

1.1 Description of Services/Introduction: This is a non-personal service(s) contract to provide local drayage distribution services for Government-owned furniture and domestic appliances for the Army in Europe Army Family Housing (AFH) and Unaccompanied Personnel Housing (UPH). Drayage distribution services also includes warehouse augmentation in Government warehouses necessary to receive, clean, inventory, and prepare Government-owned furniture and domestic appliances for re-issue.

1.2 Background: The U.S. Government provides DoD military, civilian, and contractors some furniture and most appliances for use while stationed in Europe. It is up to the Installation Management Command – Europe (IMCOM-E), GSE/G4 Furnishings Branch to manage, provide, distribute, and maintain all furniture and appliances that are owned by the U.S. Government that are used by U.S. Government personnel that are stated within Europe.

1.3 Scope: The Contractor shall provide non-personal service(s). The Contractor shall perform all work and assume responsibility for planning, programming, administering, managing, and executing all functions necessary to provide the services specified in this PWS. The Contractor shall conduct work in accordance with customary commercial practices, this PWS, and all applicable U.S., German, and local laws, regulations, standards, provisions, and directives to include applicable publications in identified throughout the PWS.

The Contractor shall ensure that all work meets the level of service, performance standards, or tolerances specified in the PWS or in applicable referenced documents.

1.4 Objectives: The general objective of this contract is to provide high quality, timely, and accurate distribution for Government-owned furniture to and from customers’ homes in and around the US Army Installations in Europe.

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1.5 General Information:

1.5.1 Quality Control Plan (QCP): The Contractor shall develop and maintain a QCP to ensure services are performed in accordance with (IAW) this PWS. The Contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The Contractor's QCP is the means by which it assures that the work provided complies with the requirements of the contract. The contractor’s quality assurance system shall be utilized in accordance with FAR 12.208.

The Contractor’s Proposed QCP shall be submitted to the Contracting Officer (KO) through the Contracting Officer’s Representative (COR) for review within ten (10) days after date of contract award (Deliverable A.001).

The Government will review and either notify the Contractor in writing of acceptance of the plan or return their comments to the Contractor within ten (10) days after the receipt of the contractor’s QCP. If the Government has provided comments, the Contractor shall then have ten (10) to submit a Final QCP. After receipt of the Final QCP, the Contractor may receive the Contracting Officer’s acceptance in writing. Any proposed changes to the accepted QCP are required to be resubmitted for acceptance by the Contracting Officer no later than ten (10) prior to the anticipated change and before implementation by the Contractor. The timeline noted above will apply for review and acceptance for proposed changes. At a minimum, the QCP must include and answer the following to be acceptable:

(a) A chart showing the organizational structure and lines of authority, the names, qualifications, duties, responsibilities, and classification of each member of the Contractor's Quality Control Team;

(b) How the Contractor will monitor work to ensure performance complies with all deliverables (etc. timelines, deadlines, and goals);

(c) How the Contractor will monitor work to ensure performance complies with all specifications and requirements of the contract, including the contract’s clauses;

(d) Reserved

(e) Reserved

(f) How the Contractor will inventory and track maintenance of all Government Provided Equipment / Materials;

(g) How the Contractor will identify, investigate, and correct any non-conforming performance and prevent similar deficiencies in the future; and

(h) How the Contractor will file and save all Quality Control related documents for the life of the contract plus 5 years.

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1.5.1.1 An Analysis of Quality Control and Timeliness of Submittals (i.e. deliverables) shall be provided to the COR within thirty (30) days upon completion of each option period or Task Order (Deliverable A.002).

1.5.1.2 The Contractor shall inform the COR of issues or potential issues that might affect the performance within two (2) working hours of identifying those issues. Verbal reports shall be followed up by written reports within two (2) working days. (Deliverable A.003).

1.5.1.3 Customer Communication Plan The contractor shall provide a Customer Communication Plan (Deliverable A.029) NLT 30 days after contract award (ACA) to the COR in Microsoft Word or PDF Format. The contractor shall demonstrate how they will effectively communicate delivery times and schedules with customers.

The contractor shall provide a detailed narrative fully explaining how they intend to communicate delivery times and schedules with customers, to include notifications of delays and courtesy notices when the drayage team is within 30 minutes of arrival to a customer address as required by Paragraph 5.2.1.1 of the PWS. Contractor is not to merely restate the PWS, instead the contractor is required to discuss/describe their individual approach to conducting the technical requirements of the PWS. The plan must provide the technical approach for addressing the following tasks:

Identify tracking mechanism/devices to be utilized for purposes of tracking deliveries and pickup; Identify minimum actions they will take and the minimum time to accomplish actions as it applies to customer communications in the area of: (1) delivery times and schedules, (2) delays and courtesy notifications prior to delivery, and (3) notifications to FMO/Government on customer issues such as disagreements, damage, delay or personnel issues.

1.5.2 Quality Assurance: The Government will evaluate the Contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the Government must do to ensure that the Contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the acceptable quality levels (performance thresholds).

1.5.3 Recognized Holidays: The following provides information on recognized holidays for the purpose of the PWS. If submittal of any documentation (e.g., deliverables, submittals, etc.) deadlines fall on a holiday, the closest workday prior to the holiday will apply as the deadline for submittal.

1.5.3.1 U.S. Holidays: Work shall not be performed on U.S. federally recognized holidays occurring during the normal workweek unless otherwise directed by the Contracting Officer.

When a U.S. holiday occurs on a Saturday or a Sunday, the holiday is observed on the preceding Friday or following Monday, respectively.

New Year’s Day January 1st M. L. King Memorial Day 3rd Monday in January President’s Day 3rd Monday in February Memorial Day last Monday in May

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Juneteenth June 19th Independence Day July 4th Labor Day 1st Monday in September Columbus Day 2nd Monday in October Veteran’s Day November 11th Thanksgiving Day 4th Thursday in November Christmas Day December 25th

1.5.3.2 Host Nation Holidays: Work shall not be performed on local Host Nation holidays occurring during the normal workweek unless otherwise directed by the Contracting Officer.

German national and local holidays are:

New Year’s Day January 1st Epiphany January 6th Good Friday Varies Easter Monday Varies Labor Day May 1st Ascension Day Varies Whit Monday Varies Corpus Christ Varies Assumption Day August 15th Day of German Unity October 3rd All Saints’ Day November 1st 1st Christmas December 25th 2nd Christmas December 26th

Please note that local and Host Nation holidays occur in the region/state where contract performance takes place and may vary per region. Not all local holidays apply to all regions and there may be other holidays which may not be listed above which will require the RA to add them.

1.5.4 Operating Hours: The Government facility office hours, facility operating hours, and the Contractor support hour requirements often coincide, however, they may differ.

Please refer to the following.

1.5.4.1 Government Facility Operating Hours: The Government facility operating hours are 0730 to 1600, except identified in paragraph 1.5.3.1 and 1.5.3.2 above or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. Sembach operating hours will be from 0700 to 1530.

1.5.4.2 Contractor Support Hours: The Contractor shall provide support, as needed, between the hours of 0730 through 1800, (Sembach 0700 to 1530) Monday thru Friday except identified in paragraph 1.5.3.1 and 1.5.3.2 or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. The Contractor shall at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential.

All deliveries and pick up of furniture and domestic appliances, installation and uninstallation shall be performed on the scheduled date and time (AM or PM appointment window)

1. AM appointments begin at 0730 hours and end NLT 1229 hours.

2. PM appointments begin at 1230 hours and end NLT 1800 hours.

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1.5.4.2.1 Contractor Work Plan: The Contractor shall prepare and maintain a Work Plan.

The plan, as a minimum, shall identify regularly scheduled work (to include location, work to be completed, timeline, etc.). The Contractor’s proposed Work Plan shall be submitted to the Contracting Officer via the GSE/G4 COR for review within ten (10) calendar working days after date of contract award (Deliverable A.004). The Government will review and either accept or return their comments to the Contractor within ten (10) calendar working days. The Contractor shall then have three (3) calendar working days to submit a Final Work Plan. Any proposed change to the accepted Final Work Plan is required to be resubmitted via the GSE/G4 COR for review and acceptance by the Contracting Officer at a minimum thirty (30) calendar working days prior to implementation. The timeline noted above shall apply for review and acceptance for proposed changes.

1.5.4.2.2 Contractor Management: The Contractor shall perform continual management of the functional areas contained in this PWS and shall provide a Contract Manager (CM) and Alternate Contract Manager (ACM) who are available by telephone on each working day (Mo

– Fr), including American holidays, during the hours 0730 through 1700. The Contract Manager/Alternate Contract Manager shall conduct overall management coordination and shall be the central point of contact (POC) with the Government for performance of all work under the PWS. At the Post Award conference, the Contractor shall submit to the GSE/G4 COR, in writing the Contract Manager and the Alternate Contract Manager. The CM and ACM shall have full authority to act for the Contractor on all Contract matters relating to daily operation of this Contract (Deliverable A.005). The Contractor shall provide written notice to the KO and GSE/G4 COR prior to changing Contract Manager (CM) or Alternate Contract Manager (ACM) no later than five (5) calendar working days prior to the change (Deliverable A.006). The Contract Manager or his/her alternate shall respond via email or telephone within one (1) hour to the KO or GSE/G4 COR when requested (Deliverable A.007).

1.5.4.2.3 Contractor Responsiveness: The Contract Manager and Alternate Contract Manager shall be available for telephone communication or site attendance, with the GSE/G4 COR, as required by the GSE/G4 COR, during the hours 0730 through 1700, Monday through Friday. The Contract Manager and the Alternate shall have full authority to contractually bind the Contractor for prompt action on matters pertaining to execution of the PWS.

1.5.5 Training Holidays: USAREUR has historically granted military personnel training holidays as compensation for time that they spent in field training. These are typically combined with regular holiday leave schedules (for example, Christmas half days or day on day off schedules). Training holidays may affect access to military operated facilities. If scheduled work or access to facilities is required, coordination with occupants will be necessary or the work in affected facilities shall be rescheduled after the training holiday.

However, announced training holidays or exodus of military personnel may provide the Contractor with an opportunity for unrestricted access to facilities and areas. The Contractor shall take full advantage of such opportunities by planning maintenance or actions that are better accomplished when such areas are vacant.

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1.5.6 Place of Performance: The work to be performed under this contract will be performed at customers’ homes, troop buildings, and at local FMO sites in Europe listed under Attachment 1.

1.6 Security Requirements: The following information is provided on security related matters.

1.6.1 Security Program: Reserved

1.6.2 Personnel Security Clearance Requirements: Reserved

1.6.3 Installation Access: Access to U.S. installations, buildings, and controlled areas is limited to personnel who meet security criteria and are authorized by Host Nation law to work in that country. Failure to submit required information/data and obtain required documentation or clearances will be grounds for denying access to U.S. installations, buildings, and controlled areas. The Contractor shall ensure that any subcontractors used in performance of this contract complies with these requirements and that all employees, of both the Contractor and any subcontractor utilized by the Contractor, are made aware of and comply with these requirements.

The Contractor shall be aware of and comply with the requirements associated with Installation Access Control. The Government is not liable for any costs associated with performance delays due solely to a firm’s failure to comply with Installation Access Control System (IACS) processing requirements.

The Contractor shall return installation passes to the issuing IACS office when the contract is completed or when a Contractor employee no longer requires access. Army in Europe Regulation (AE REG) 190-16 (and AE 190-16-G German translation) can be found on the following website: https://www.aepubs.eur.army.mil/AE-Regulations/

1.6.3.1 Installation Pass Log: In addition, the Contractor shall provide the Contracting Officer, via the COR, an Initial Installation Pass Log within three (3) calendar days after contract award (Deliverable A.008). The log must at a minimum contain the following information:

1. Name (Last, first, MI), country of citizenship, Personal ID number, supporting document expiration date, residence permit required, work permit required, date of birth, weight, height, eye color, hair color, time/day access is required, Army Installation(s) the access is requested for, sign-in privileges.

2. Vehicles, License number, country, make, model, year, body type, color.

The log shall be updated as employees are added or removed. The Updated Installation Pass Log shall be current and available at any time upon request by the Government and submitted to the COR within five (5) days after any changes to the log (Deliverable A.009).

1.6.3.2 Individual Termination or Expiration of Employment: The Contractor shall collect the installation access passes the same day employment of an individual expires or https://www.aepubs.eur.army.mil/AE-Regulations/

Page 7 of 52 Aug 22 terminates and shall return the installation access passes to the issuing IACS office within five

(5) working days. The Contractor shall also inform the Contracting Officer Representative immediately upon return of the installation pass to the issuing IACS office (Deliverable A.010).

1.6.3.3 Contract Termination or Cancellation: Upon termination or cancellation of this contract, the Contractor shall collect all outstanding installation access passes and return them to the issuing IACS office within five (5) working days. The Contractor shall also inform the Contracting Officer Representative immediately upon return of the installation pass to the issuing IACS office (Deliverable A.011).

1.6.3.4 Common Access Cards (CAC) and CAC Log: Reserved

1.6.4 Background Checks: AE REG 604-1 provides guidance pertaining to background checks for U.S. and Host Nation Contractors.

1.6.4.1 U.S. Citizen: Contractors that work with or teach youth under the age of 18 years are subject to U.S and host nation background checks. The GSE/G4 COR will determine the extent of background checks required. The Contractor employee may begin performance of the contract after receiving a favorable local background check. The Contractor agrees to replace the employee should results of the background check, if required, be unfavorable as determined by the GSE/G4 COR. The Contractor’s replacement of the employee with the unfavorable background check shall be within a timeframe provided by the GSE/G4 COR. The Contractor shall also replace employees whose background check, during their tenure of employment, renders them with an unfavorable local or stateside background check, as determined by the GSE/G4 COR. The Contractor shall forward a copy to the Contracting Officer via the GSE/G4 COR of each favorable background check within ten (10) calendar working days of receipt by the Contractor, identifying such with the appropriate contract number (Deliverable A.012). The Contractor shall forward a copy to the Contracting Officer via the GSE/G4 COR and the GSE/G4 COR of each unfavorable background check within five (5) calendar working days of receipt by the Contractor, identifying such with the appropriate contract number (Deliverable A.012). When the Government awards a non-personal services contract directly to an individual, the failure of the individual to provide a favorable background check would be grounds for termination.

1.6.4.2 Local Nationals and Third Country Nationals: Local national and third country national Contractors that work with or teach youths under the age of 18 years are subject to background checks as determined by the GSE/G4 COR. As a minimum prior to beginning performance, Contractors employing local national and third country nationals shall furnish the Contracting Officer via the GSE/G4 COR current documents required for working on a US installation, no later than ten (10) calendar working days after contract award (Deliverable A.012.1). Forwarding correspondence from the Contractors shall identify the associated contract number. The GSE/G4 COR will determine the favorability of the Good Conduct Certificate (Polizeiliches Fuehrungszeugnis) and notify the Contractor. The Contractor shall forward a copy of unfavorable Good Conduct Certificate (Polizeiliches Fuehrungszeugnis) to the Contracting Officer via the GSE/G4 COR within five (5) calendar working days of receipt, identifying such with the appropriate contract number. Local nationals and third country

Page 8 of 52 Aug 22 nationals agree to the same employee termination provisions as stated for U.S. Citizens (see paragraph 1.6.4.1 above, in particular, same requirements to replace the employee and within timeframe noted when results of background check are unfavorable”).

1.6.5 Physical Security: The Contractor shall safeguard all Government equipment, information, and property provided for Contractor use. At the close of each work period, Government facilities, equipment, and materials shall be secured IAW the Army Physical Security Program (AR 190-13).

1.6.6 Operations Security (OPSEC) Requirements: Contractor personnel shall adhere to facility security policies and restrictions. The Contractor shall immediately report suspicious activities to security personnel.

1.7 Key Control: Reserved.

1.8 Post Award Conference/Periodic Progress Meetings: The Contractor shall attend any post award conference convened by the contracting activity or contract administration office in accordance with FAR Subpart 42.5. The Contracting Officer, COR, and other Government personnel, as appropriate, may meet periodically with the Contractor to review the Contractor's performance. At these meetings the Contracting Officer will apprise the Contractor of how the Government views the Contractor's performance and the Contractor shall apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the Government.

1.8.1 The Contractor shall attend, participate in, and furnish input to scheduled and unscheduled meetings, conferences, and briefings that relate to the functions and services herein as required by the Government to provide effective communication and impart necessary information. The Contract Manager or designated representative shall attend meetings as requested by the Government. Meeting attendees shall at times include Contractor managerial, supervisory, and other personnel knowledgeable of the subject matter.

Meetings may start or end outside of regular duty hours.

1.9 Contracting Officer’s Representative (COR): Refer to Part 2 of this PWS for the definition of a COR. As determined by the Contracting Officer, a COR will be appointed and identified by letter of designation, a copy of which will be provided to the Contractor by the Contracting Officer. The designation letter states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates, or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order. The COR monitors all technical aspects of the contract and assists in contract administration. The COR is not authorized to obligate the Government. If the work is not written in the contract, the COR is not authorized to request new work. The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract, perform inspections necessary in connection with contract performance, maintain written and oral communications with the Contractor concerning technical aspects of the contract, issue written interpretations of technical

Page 9 of 52 Aug 22 requirements, including Government drawings, designs, specifications, monitor Contractor's performance and notifies both the Contracting Officer and Contractor of any deficiencies, coordinate availability of Government property, and coordinate site entry of Contractor personnel.

1.10 Key Personnel: The following personnel are considered key personnel by the Government: Contract Manager/Alternate Contract Manager, Quality Control Manager, Specialized Service Personnel. The Contractor shall provide a Program/Contract Manager who shall be responsible for the performance of the work. The name of this person and an Alternate Program/Contract Manager, who shall act for the Contractor when the Program/Contract Manager is absent, along with a Curriculum Vitae (CV) for each of these individuals, shall be provided in writing to the Contracting Officer no later than five (5) days after contract award (Deliverable A.013). The Contract Manager and Alternate Contract Manager shall have full authority to act for the Contractor on all contract matters relating to daily operation of this contract. The Contract Manager or Alternate Contract Manager shall be available during the contractor support hours identified in 1.5.4. Qualifications for all key personnel are listed below:

a. Contract Manager and Alternate Contract Manager: The Contract Manager and Alternate should have a Bachelor of Business Administration or documented three (3) years or more of experience in Project Management and Facility Operation. The Contract Manager and Alternate must have a high degree of expertise with Microsoft Applications (Excel, PowerPoint, Access, Word etc.) and other software products as required including standard office equipment/machinery.

b. Quality Control Manager (QCM): The Contractor shall identify in writing to the

Contracting Officer and the GSE/G4 COR, no later than fifteen (15) calendar working days after contract award, an individual by name within the Contractor's organization who shall be responsible, as the QCM, for overall management of the Contractor's Quality Control Plan (QCP) and have the authority to act in all Contractor Quality Control (CQC) matters for the Contractor (Deliverable A.014). After acceptance of the Quality Control Plan, the Contractor shall receive the contracting officer’s and GSE/G4 COR’s acceptance in writing of any proposed change to the QC system. The Quality Control Manager must demonstrate a minimum of three (3) years or more experience working as a Quality Control Manager or related field. The Curriculum Vitae (CV) for this individual shall be provided in writing to the Contracting Officer and the GSE/G4 COR no later than fifteen (15) calendar working days after contract award (Deliverable A.015).

c. Special Qualifications for installation/uninstallation of appliances: The Contractor shall utilize only knowledgeable journeymen, trained and experienced (minimum of 1 year of experience) in the installation/uninstallation of Appliances. Contractor shall provide, and keep updated, required training to his personnel throughout the life of the contract. The contractor must demonstrate a minimum of one (1) year or more experience working on installation/uninstallation of household Appliances. Experience and training will be acceptable with the submission of a host nation recognized

Page 10 of 52 Aug 22 certificate of training or a self-certification for each individual authorized to perform required services. Local laws supersede all training and certification requirements listed. The Contractor shall submit documentation and/or locally recognized training certificates for subject employees, to include new employees hired during execution of this contract, to the GSE/G4 COR to substantiate the employee's qualifications to perform under this contract. Such certification documents shall be presented to the COR within ten (10) calendar working days after contract award or hire after award (Deliverable A.016). Qualification and training must be recognized by Host Nation/EU authorities and comply with all Host Nation/EU and U.S. Government rules, laws, and regulations. The Contractor shall maintain all certifications and licenses to document compliance with each and all areas’ laws and regulations. Such certificates must also be kept on hand and provided to the COR if requested during the duration of the contract. An updated employee listing shall be forwarded immediately to the COR upon any and every change (Deliverable A.017). The Contractor’s personnel identified in this paragraph shall meet the stipulated English proficiency levels in reading, speaking, and writing (reference USAREUR Pamphlet 690-70), Appendix H.

d. Appliance Installation/uninstallation training and certification: For each contractor employee on a crew that performs appliance installations/uninstallations; each employee assigned to perform these services must be trained and certified as “Elektrofachkraft für festgelegte Tätigkeiten”. Specific certification shall include both “Möbel- und Küchenmonteure” and “Festgelegte Sanitärtätigkeiten bei der Küchen-und Möbelmontage“. All certificates for service personnel performing these services will be provided to the COR NLT 15 days after contract award (Deliverable A.031).

1.10.1 Language Skills: The Contractor’s personnel identified in this paragraph shall meet the stipulated English proficiency levels in reading, speaking, and writing (reference AE Pamphlet 690-70).

• Level I - Personnel must speak and read English sufficiently to understand simple oral and written work assignments and to express themselves in matters pertaining to their work.

• Level II - Personnel must speak and write the English language well enough to communicate on complex matters.

• Level III - Personnel must be able to speak and write the English language correctly and fluently. They must be able to communicate effectively and compose correspondence and other written communications about the work for which they are responsible.

1.10.2 Required Levels of Proficiency for English Languages under this Contract:

ENGLISH

Contractor’s Personnel: Read Write Speak Contract Manager and Alternate III III III

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Admin Personnel II II II Delivery Team II II II Warehouse Workers II II II

1.11 Identification of Contractor Employees: All Contractor personnel attending meetings, answering Government telephones and working in other situations where their contractor’s status is not obvious to third parties must identify themselves, to include proper marking of signature blocks in correspondence, to avoid creating an impression in the minds of members of the public that they are Government officials. The Contractor shall ensure that all documents or reports, produced by Contractors are suitably marked as Contractor products or that Contractor participation is appropriately disclosed.

1.11.1 Government-furnished Identification: Government-furnished identifications, such as but not limited to Installation Entry Cards, shall be returned to the Government immediately when the employee no longer performs work for the Contractor under this contract.

1.11.2 Conduct of Personnel: The KO may require the Contractor to remove from the job site any employee working under this contract for reason of misconduct, security, found to be, or suspected to be under the influence of alcohol, drugs, or other incapacitating agents.

Contractor employees shall be subject to dismissal from the premises upon determination by the KO that such action is necessary in the interests of the Government. The Contractor shall maintain proper conduct and discipline within the occupied work areas in accordance with (IAW) governing directives. The removal from the job site or dismissal from the premises of Contract personnel shall not relieve the Contractor of the requirement to provide sufficient personnel to perform the services as required by this PWS.

1.11.3 Personnel Appearance: Contractor personnel working under this contract shall practice high standards of personal hygiene and maintain a clean, neat, and professional appearance while on duty. The Contractor shall provide employees with uniform shirts with a company logo, and an identification badge (which shows the company name, the technicians name and employee number) issued by the company. The Contractor's personnel shall not present an unfavorable appearance, reflect discredit upon or embarrass the Installation, the Department of the Army, or the U.S. Government. The removal from the job site or dismissal of Contract personnel from the premises shall not relieve the Contractor of the requirement to provide sufficient personnel to perform the services as required by this PWS. The Contractor shall provide each delivery/pick-up team with a cell phone in order to have continuous communication with their company and with Government personnel. At no time will service personnel request to use a customer’s telephone.

1.12

1.12.1 Contractor workspace (if assigned by government) (staging site, on-site office, desk, or work area, etc.) shall contain a sign signifying the space is occupied by Contractor employee(s) to ensure that Government employees and the public know that they are not Government employees. The proposed sign shall be submitted to the Contracting Officer via the GSE/G4 COR for review and acceptance within ten (10) calendar working days after contract award (Deliverable A.018). Workspace sign location shall be coordinated with the

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GSE/G4 COR. Contractor employees shall identify themselves by name and company affiliation when answering the telephone, presenting briefings, conducting, or attending meetings, and seminars. All Contractor correspondence (written, facsimile, and email display) shall include their company name. Requirements for Contractor vehicles is addressed under Part 4 paragraph 4.4.

1.12.2 Contractor Identification Badges: Contractor personnel shall be easily identifiable through the display of badges IAW Contractor Identification (AE Reg. 27-715). The Contractor shall provide each of their employees with a form of visible identification that designates them as Contractor employees. At a minimum, the identification badges must include the Contractor company name, employee’s name, current photograph and must be worn on the outer clothing, chest high, and be visible at all times. The badge shall be laminated or otherwise treated to prevent changes to the data. The contractor has the option of submitting a sample of the identification badge to the KO to verify that it satisfies the requirement. If the contractor employee is unable to wear an identification badge due to safety considerations, then the Contractor shall provide a company shirt that clearly identifies that employee as working for the contractor’s company. The Contractor shall collect all ID Badges upon completion of the contract or termination of employee. A listing of issued ID cards shall be furnished to the Contracting Officer prior to the contract performance date and updated as needed to reflect Contractor personnel changes. (Deliverable A.018.1).

1.13 Contractor Travel: Reserved

1.14 Other Direct Costs (ODCs): Reserved

1.15 Data Rights: The Government has unlimited rights to all documents and materials produced under this contract. All documents and materials, to include the source codes of software, produced under this contract shall be Government owned and are the property of the Government with all rights and privileges of ownership and copyright belonging exclusively to the Government. These documents and materials may not be used or sold by the Contractor without written permission from the Contracting Officer. All materials supplied to the Government shall be the sole property of the Government and may not be used for any other purpose. This right does not abrogate any other Government rights.

1.16 Non-Disclosure Requirements: Performance under this contract may require the Contractor to access data and customer PII (Personally Identifiable Information) proprietary to a government agency, another Government Contractor, or of such nature that its dissemination or use other than as specified in this work statement would be adverse to the interests of the Government or others. The Contractor and Contractor personnel shall not divulge, or release data or information developed, or obtained under performance of this PWS, except to authorized Government personnel or upon written approval of the Contracting Officer. The Contractor shall not use, disclose, or reproduce proprietary data, which bears a restrictive legend, other than as specified in this PWS. All documentation showing individual names or other personal information shall be controlled and protected under the provisions of the Privacy Act of 1974, Public Law 93-579, 5 United States Code (U.S.C.) Section 552a.

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1.17 Protection of Government and Contract Information: Per Public Use Notice of Limitations stated by Defense imagery Management operations Center and contained at www.dimoc.mil/resources/limitations/, the Contractor shall not cite any information (e.g., contract information, pictures, locations, etc.) obtained through this contract on any hard copy or digital marketing tools to include its company website.

1.18 Non-Disclosure Statements: Reserved

1.19 Organizational Conflict of Interest (OCI): Contractor and subcontractor personnel performing work under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications, or work statements, etc.) or perform evaluation services which may create a current or subsequent OCI as defined in FAR Subpart 9.5. The Contractor shall notify the Contracting Officer immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the Contracting Officer to avoid or mitigate any such OCI (Deliverable A.019).

The Contractor’s OCI Mitigation Plan will be determined to be acceptable solely at the discretion of the Contracting Officer. In the event the Contracting Officer unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the Contracting Officer may affect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.20 Phase In /Phase Out Period: To minimize decreases in productivity and to prevent possible negative impacts on additional services, the Contractor shall have personnel on board, during the sixty (60) day phase in/ phase out periods. During the phase in period, the Contractor shall become familiar with performance requirements in order to commence full performance of services on the contract start date.

1.21 Safety: The Contractor shall comply with all safety, fire, and security regulations as required by applicable Host Nation laws and in accordance with best commercial practices.

1.21.1 Safety Laws and Regulations: The Contractor shall comply with FAR 52.236-13, Accident Prevention (November 1991), the references contained therein (e.g. U.S. Army Corps of Engineers Safety and Health Requirements Manual (EM 385-1-1)), and applicable Host Nation Safety Laws and Regulations.

The requirements under FAR 52.236-13 and specifically of the EM 385-1-1 include, but are not limited to the following:

(a) Before initiation of work at the job site, an Accident Prevention Plan, written by the Contractor for the specific work and hazards of the contract and implementing in detail the pertinent requirements of EM 385-1-1; will be reviewed for acceptance by designated Government personnel (Deliverable A.019.1). Specific requirements for development of the Accident Prevention Plan are found in 01.A and Appendix A of EM 385-1-1. EM 385-1-1 is available online at www.usace.army.mil. (Deliverable A.019.1) http://www.dimoc.mil/resources/limitations/ http://www.usace.army.mil/

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(b) Before beginning each activity involving a type of work presenting hazards not experienced in previous project operations or where a new work crew or subcontractor is to perform work, activity hazard analysis (AHA) shall be prepared by the Contractor performing the work activity (See paragraph 01.a.09 of EM 385-1-1);

(c) The Contractor shall require subcontractors to submit their plan of operations showing methods they propose to use in accomplishing major phases of work;

(d) The Contractor shall discuss the plans in conferences convened by the Contracting

Officer prior to starting work on each major phase of operation. Plans shall include all pertinent information such as layout of haul roads, access roads, storage areas, electrical distribution lines, methods of providing minimum exposure to overhead loads, and methods of access to work areas. The plan for accomplishing the initial work phase shall be submitted within fifteen (15) calendar days after award of the contract. Plans for subsequent major phases of work shall be submitted no later than fifteen (15) calendar days prior to initiation of work on each major phase; and

(e) In all areas where construction, demolition, alteration, building, or similar related activities take place, the Contractor shall have the following minimum personal protective clothing and equipment requirements in place for any person working on or visiting the site:

(i) Short sleeve shirt;

(ii) Long trousers;

(iii) Steel-toed safety boots.

1.21.1.1 In addition to other requirements for accident prevention specified in this contract, the Contractor shall comply with all Federal and State requirements governing safety and health protection on construction sites and other applicable occupational safety codes.

The Contractor shall indicate its plan for compliance considering conditions of the work described by the design, technical proposal, operational activities of the Government or others in the area of the work, identification of the coordinator, and implementation of all other accident prevention provisions of this contract.

1.21.1.2 The Contractor shall complete and provide safety notifications required by Host

Nation Authorities and will provide documented proof to the Contracting Officer via the GSE/G4 COR within 5 working days, that such notifications were made.

1.22 Environmental Compliance: Reserved

1.23 Required Training: The following provides information on training requirements.

1.23.1 Anti-Terrorism (AT) Level I Training: All Contractor employees, including

Page 15 of 52 Aug 22 subcontractor employees, who are employed under the contract, shall complete Level I AT Awareness Training within thirty (30) days of employment under this contract (Deliverable A.020). The Contractor shall submit certificates of completion (Deliverable A.020) for each affected Contractor employee and subcontractor employee to the COR within three (10) days after completion of this training by all employees and subcontractor personnel. Level 1 AT Awareness Training is available at https://jkodirect.jten.mil. Contractor and subcontractor employees shall complete refresher training (Deliverable A.020) within twelve

(12) months from the date of the previous completion certificate except AOR specific AT Level I training which shall be completed as required by local AT policies.

If training cannot be conducted on the website, the Contractor shall coordinate with the COR who will contact the local AT Officer at their assigned location for classroom training.

Contractor personnel completing classroom training will receive a certificate or the training attendance roster signed by the AT Officer. Verification of completion of classroom training shall be provided to the COR within three (3) days after completion of the training (Deliverable A.020).

1.23.2 OPSEC Training: All Contractor employees, including subcontractors, shall complete Level I OPSEC training within thirty (30) days of employment under this contract (Deliverable A.021). Verification of the training shall be provided to the COR (or to the Contracting Officer if a COR is not assigned) within three (3) days after completion of the training (Deliverable A.021). OPSEC Level I training is available at http://www.cdse.edu/catalog/elearning/GS130.html. Contractor (and subcontractor) employees must complete refresher training every twelve (12) months from the date of the previous completion certificate (Deliverable A.021). Verification of the refresher training shall be provided to the COR (or to the Contracting Officer if a COR is not assigned) within three

(03) days after completion of the training (Deliverable A.021).

If training cannot be conducted on the website, the Contractor shall coordinate with the COR, who will contact the local OPSEC Officer at their assigned location for classroom training. Contractor personnel completing training in the classroom will receive a certificate or the training attendance roster signed by the OPSEC Officer. Verification of the training shall be provided to the COR within three (3) days after completion of the training (Deliverable A.021).

1.23.3 iWATCH Training: The Contractor and all associated subcontractors shall brief all employees on the local iWATCH program (training standards provided by the requiring activity ATO). This locally developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training shall be completed within thirty (30) days after the contract is awarded and within 10 days after new employees commence contract performance, with the results reported to the COR within 45 days after the contract is awarded and within 15 days after new employees commence contract performance (Deliverable A.022). Verification of the training shall be provided to the COR within three (03) days after completion of the training (Deliverable A.022). Training slides can be found on the Army OneSource website:

http://www.myarmyonesource.com/familyprogramsandservices/iwatchprogram/default.aspx.

https://jkodirect.jten.mil/ http://www.cdse.edu/catalog/elearning/GS130.html http://www.myarmyonesource.com/familyprogramsandservices/iwatchprogram/default.aspx

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1.23.4 Information Assurance (IA) Training: Reserved

1.23.5 Personally Identifiable Information (PII): Contractor employees, including subcontractors, performing services under this contract with access to PII and Government information shall complete “Identifying and Safeguarding PII” within thirty (30) calendar days of employment. Contractor personnel shall complete refresher training every twelve (12) months from initial completion. The Contractor shall provide the COR a copy of the training certificates for its employees no later than five (5) days after completion (Deliverable A.023).

Training is available at http://iatraining.disa.mil/eta/piiv2/launchPage.html

1.24 Authorization to Perform Services in Germany

1.24.1 Contractors performing services in the Federal Republic of Germany (FRG) shall comply with German law. The Contractor shall determine whether performance requires registration with German authorities or authorization to do business in Germany and, if so, shall comply with all requirements. Whether or not registration or authorization to do business is required, the Contractor shall determine what documents or authorization its employees and any subcontractor employees must possess to work in Germany. The Contractor shall ensure affirmatively that its employees and subcontractor employees possess such documents or authorizations.

1.24.2 Contractor employees who: (a) are not nationals of Germany or other European Union countries: (b) are not members of the force, the civilian component or their dependents; or c) do not have assimilated status under Articles 71, 72, or 73 of the Supplementary Agreement to the North Atlantic Treaty Organization Status of Forces Agreement shall possess work and residence permits.

1.24.3 By acceptance of and performance under this contract, the Contractor affirms that it has complied with the requirements above. Compliance with this requirement and German law is a material contract requirement. Noncompliance by the Contractor or subcontractor at any tier shall be grounds for issuing a negative past performance evaluation and terminating this contract for default.

1.25 Notice to Proceed: The notice to proceed will be provided as indicated below.

☐ The effective date of contract will constitute the date of notice to proceed.

☐ A notice to proceed letter will be issued.

☐ The date of the letter transmitting the contract will constitute the date of the notice to proceed.

http://iatraining.disa.mil/eta/piiv2/launchPage.html

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1.26 Electromagnetic Compatibility Directive: The Contractor certifies that all electrical and electronic equipment and appliances furnished are in compliance with the Electromagnetic Compatibility Directive 2014/30/EU. For radio transmitting and telecommunication devices furnished in the FRG, the Contractor certifies that all such items have been approved by the Bundesamt fuer Zulassungen. Any penalties for noncompliance imposed by the Government of the European country where the equipment or appliances are delivered or product liability claims caused by interference generated by furnished appliances or equipment are solely the responsibility of the Contractor.

1.27 Government Property and Services: Reserved

1.28 Conventional Forces Europe (CFE) Treaty Verification Inspection: Reserved

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PART 2

DEFINITIONS & ACRONYMS

2. Definitions and Acronyms

2.1 Definitions: Although not inclusive of every term used within this PWS, the following provides a list of definitions used throughout this PWS and commonly used in the acquisition field.

Acceptable Quality Level (AQL) – means, constitute a minimally acceptable level of performance.

Contracting Officer – means a person with the authority to enter into, administer, and/or terminate contracts and make related determinations and findings on behalf of the Government. Note: The only individual who can legally bind the Government.

Contracting Officer's Representative (COR) – As defined in DFARS 202.101, means an individual designated and authorized in writing by the Contracting Officer to perform…