Performance Work Statement.pdf

PERFORMANCE WORK STATEMENT

1ST CAVALRY DIVISION SSA WIFI

Part 1:

General Information

1. GENERAL: This is a non-personal services contract to provide commercial internet services. The Government shall not exercise supervision or control over contractor service providers. Providers shall be accountable solely to the Contractor, who is responsible to the Government.

1.1 Description of Services/Introduction: The Contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items necessary to install enterprise-grade Wi-Fi across the Division SSAs, including access points, cabling, power and associated network hardware compliant with DoD WLAN guidance.as defined in this PWS. The Contractor shall perform to the standards in this contract.

1.2 Background: The customer operates multiple warehouse facilities and requires enterprise-grade Wi-Fi coverage to support handheld inventory scanning devices used throughout daily operations. Buildings feature high ceilings (25’–40’), wide-open floor plans, and a mix of interior and exterior operational zones. A reliable, secure, and centrally managed wireless network is mission-critical to inventory accuracy and operational throughput.

1.3 Scope: Contractor shall install a Managed Network Edge (MNE) service built on enterprise-grade hardware with co-management capabilities via a cloud-based portal across the Division SSAs, including access points, cabling, power and associated network hardware compliant with DoD WLAN guidance brought six warehouse facilities located on Fort Hood Texas

1.3.1. The Contractor shall have the capability of providing a nationwide Managed Network Enterprise (MNE) service platform built on enterprise-grade hardware and a cloud management solution, Original Equipment Manufacturer (OEM) certified field engineering staff..., and an integrated security operations aligned with the proposed solution’s advanced threat management suite.

1.4 Place of Performance: The work to be performed under this contract will be performed at the customer's six warehouse campus on Fort Hood.

Place of Performance Building ID MDF / IDF

Configuration Primary Switch Access Points

MDF only 8-Port PoE+ Switch 6x Outdoor AP MDF only 24-Port PoE+ Switch 7x Outdoor AP MDF only 8-Port PoE+ Switch 6x Outdoor AP MDF + IDF-01 + IDF-02 24-Port PoE+ Switch (MDF), and 8-Port PoE+ Switch (IDFs) 4x AP (MDF) 1x Outdoor AP (IDF-01) 3x Outdoor AP (IDF-02)

MDF only 8-Port PoE+ Switch 6x Outdoor AP MDF only 24-Port PoE+ Switch 7x Outdoor AP

1.5. Period of Performance: This is subject to change. All installation Supply Support Activities (SSA’s) across all six primary building sites shall be completed within one hundred twenty (120) calendar days of contract award, subject to customer site access availability.

• Base: 30 June 2026 to 29 June 2027

• Option Year 1: 30 June 2027 to 29 June 2028

• Option Year 2: 30 June 2028 to 29 June 2029

• Option Year 3: 30 June 2029 to 29 June 2030

• Option Year 4: 30 June 2030 to 29 June 2031

1.5.1 Hours of Operation: The contractor is responsible for conducting business between the hours of 0900 and 1700 local time (also known as 9:00am to 5:00pm), Monday through Friday, except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings.

1.5.2 Recognized Holidays:

New Year’s Day Labor Day Martin Luther King Jr.’s Birthday Columbus Day President’s Day Veteran’s Day Memorial Day Thanksgiving Day Independence Day Christmas Day

1.6. Type of Contract: This is a Firm Fixed Price Contract

1.7. Quality Control Plan (QCP): The Contractor shall develop, implement, and maintain a QCP program to ensure all work described in this contract is performed at or above the standard defined in the Performance Requirements Summary (PRS). The QCP is developed by the contractor for its internal use to ensure that it performs and delivers high-quality service. The contractor’s QCP is the means by which the contractor ensures all work complies with the requirements of the contract. The QCP identifies and corrects potential and actual problem areas throughout the entire scope of the contract.

1.7.1 The QCP shall include a method of identifying deficiencies in the quality of services performed before the level of performance becomes unacceptable as defined in the PRS. This shall contain processes or corrective action without dependence upon Government direction.

1.8 Post Award Conference/Periodic Progress Meetings: The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation Subpart 42.5.

with three (3) days prior notice. The contracting officer, Contracting Officers Representative (COR), and other Government personnel, as appropriate, may meet periodically with the contractor to review the contractor's performance. At these meetings the contracting officer will appraise the contractor of how the government views the contractor's performance and the contractor will appraise the Government of problems, if any, being experienced. Appropriate action should be taken to resolve outstanding issues. These meetings shall be at no additional cost to the government.

1.9 Access and General Protection/Security Policy and Procedures: The Contractor and all associated sub-contractors’ employees shall comply with applicable installation, facility and area commander installation/facility access and local security policies and procedures.

1.9.1 Escorts: The Contractor and all associated sub-contractor employees performing services under this contract shall be escorted at all times by the Contracting Officer Representative (COR) or by an individual designated by the Contracting Officer Representative (COR) while accessing U.S. facilities or activities.

1.10. Operations Security (OPSEC) SOP/Plan Requirements The Contractor shall implement and maintain an OPSEC program for preventing the disclosure of critical information or sensitive information which could jeopardize the Government’s ability to execute its mission or to adequately protect its personnel and/or equipment. OPSEC Program shall fully comply with the provisions of AR 530-1, Operations Security.

1.11. Quality Assurance (QA): The government shall evaluate the contractor’s performance under this contract in accordance with (IAW) the Quality Assurance Surveillance Plan. This plan is primarily focused on what the Government must do to ensure that the contractor has performed IAW the performance standards and contract quality requirements are met. Contract quality requirements” means the technical requirements in the contract relating to the quality of the product or service and those contract clauses prescribing inspection, and other quality controls incumbent on the contractor, to ensure the product or service conforms to the contractual requirements. It defines how the performance standards will be applied, the frequency of surveillance, the performance threshold, and deductions, if applicable.

1.12. Federal Installation/Facility Access: Contractor and all associated sub-contractor employees shall comply with applicable installation, facility and area commander installation/facility access and local security policies and procedures.

1.13. Contracting Officer Representative (COR): The COR will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration. The COR is authorized to perform the following functions:

ensure the Contractor performs the technical requirements of the contract; perform inspections necessary in connection with contract performance; maintain written and oral communications with the Contractor concerning technical aspects of the contract; issue written interpretations of technical requirements, including Government drawings, designs, specifications; monitor Contractor's performance and notifies both the KO and Contractor of any deficiencies; coordinate availability of government furnished property;

and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates, or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

1.14. Identification of Contractor Employees: Contractor employees shall identify themselves as Contractor personnel and shall avoid representing themselves as Government employees. This identification includes meeting attendance, answering Government telephones, email communications, and working in other situations where Contractor status is not obvious. Contractor personnel identification shall be easily identifiable through the display of badges, name tags, lanyards, etc.

1.15. Information Assurance: At no time will the Contractor or associated sub-contractor employees transmit government documents or information over using methods that do not meet the security requirements specified in the National Institute of Standards and Technology (NIST) Special Publication

1.16. Phase-in/Phase-Out (PIPO) Period: Reserve

PART 2

DEFINITIONS & ACRONYM

2. DEFINITIONS AND ACRONYMS:

2.1. Definitions:

2.1.1. Contractor. The total contractor organization or a separate entity of it; such as an affiliate, division, or plant that performs its own purchasing.

2.1.2. Contracting officer (KO). A person with the authority to enter into, administer, and/or terminate contracts and make related determinations and findings.

2.1.3. Contracting Officer’s Representative (COR). An individual designated and authorized in writing by the contracting officer to perform specific technical or administrative functions.

2.1.4. Defective Service. A service output that does not meet the standard of performance associated with the Performance Work Statement.

2.1.5. Deliverable. Anything that can be physically delivered but may include non-manufactured things such as meeting minutes or reports.

2.1.6. Key Personnel. Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.7. Performance Work Statement (PWS). A statement of work for performance-based acquisitions that describes the required results in clear, specific, and objective terms with measurable outcomes.

2.1.8. Physical Security. Protection of the perimeter area, government property, and assets that prevent the loss or damage of Government property.

2.1.9. Quality Assurance. The various functions, including inspection, performed by the government to determine whether a Contractor has fulfilled the contract obligations pertaining to quality and quantity.

2.1.10. Quality Assurance Surveillance Plan (QASP). A plan describing how the agency will survey, observe, test, sample, evaluate and document the Contractor’s performance in meeting critical performance standards identified in the contract.

2.1.11. Quality Control (QC). Tasks performed by the Contractor to improve the quality of the organization’s output.

2.1.12. Shall. An imperative command: has a duty to or is required to. Denotes that a regulation must be followed unless the contracting officer has obtained a deviation.

2.1.13. Subcontractor. Any supplier, distributor, vendor, or firm that furnishes supplies or services to or for a prime contractor or another subcontractor.

2.1.14. Workday. The number of hours per day the Contractor provides services in accordance with the contract.

2.1.15. Work Week. Monday through Friday, unless specified otherwise.

2.2 Acronyms:

ALMS Army Learning Management System ANSI American National Standards Institute AOR Area of Responsibility AR Army Regulation ATCTS Army Training Certification Tracking System AT Anti-Terrorism CAC Common Access Card CFR Code of Federal Regulations CI Counterintelligence CLIN Contract Line-Item Number CONUS Continental United States (excludes Alaska and Hawaii) COR Contracting Officer Representative DD Form 254 Department of Defense Contract Security Requirement List DOD Department of Defense DODD Department of Defense Directive DODI Department of Defense Instruction FAR Federal Acquisition Regulation FHP Force Health Protection FCG Foreign Clearance Guide FY Fiscal Year GFE Government Furnished Equipment GFP Government Furnished Property GFS Government Furnished Services IA Information Assurance IAW In Accordance With IT Information Technology JPAS Joint Personnel Adjudication System JTR Joint Travel Regulation KO Contracting Officer LOA Letter of Authorization

NCIC-III National Crime Information Center Interstate Identification Index NIST National Institute of Standards and Technology ODC Other Direct Costs OCI Organizational Conflict of Interest OCONUS Outside Continental United States (includes Alaska and Hawaii) ODC Other Direct Costs OSHA Occupational Safety and Health Administration OPSEC Operation Security PIPO Phase In/Phase Out PRS Performance Requirements Summary PWS Performance Work Statement QA Quality Assurance QASP Quality Assurance Surveillance Plan QCP Quality Control Program RA Requiring Activity SCR Service Contract Reporting SOP Standard Operating Procedures SPOT Synchronized Pre-deployment and Operational Tracker TE Technical Exhibit TSDB Terrorist Screening Data Base U.S.C. United States Code

PART 3

Government Furnished Equipment (GFE), Government Furnished Property (GFP), and

Government Furnished Services (GFS)

3. GOVERNMENT FURNISHED ITEMS AND SERVICES:

3.1. Services:

3.2 Facilities: The Government will provide physical access to the facilities listed in Section 1 for the contractor staff to perform all necessary installation, maintenance, and support activities.

3.3 Utilities: The Government will provide all necessary utilities in the facility for the contractor’s use in performance of tasks outlined in this PWS. The Contractor shall instruct employees in utilities conservation practices. The Contractor shall be responsible for operating under conditions that preclude the waste of utilities, which include turning off the faucets, turning off lights, and powering off equipment at the end of the workday.

PART 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

4. CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES:

4.1 General: The contractor shall provide all equipment and services necessary to ensure continued operations in the event of an internet service outage. The Contractor is responsible for performing service maintenance and troubleshooting as required.

4.2 Materials: The Contractor shall furnish all materials necessary to meet the requirements of this PWS, including all network devices, antennas, cables, racks, and mounting hardware.

4.3 Equipment: The Contractor shall furnish all equipment required, including but not limited to brand name or equal.

• Edge Router / Firewall: Enterprise-grade Next-Generation Firewall (NGFW) with Unified Threat Management (UTM) capabilities (e.g., Cisco Meraki MX-series or equal). Must support IDS/IPS, content filtering, and cloud-based centralized management.

• Access Switches: Enterprise-grade Layer 2/3 switches with Power over Ethernet (PoE+) capability (e.g., Cisco Meraki MS-series or equal). Must include 8-port and 24-port variants.

• Wireless Access Points: Enterprise-grade 802.11ax (Wi-Fi 6) outdoor wireless access points (e.g., Cisco Meraki MR-series or equal) capable of dual-band operation and MU-MIMO support.

• External Antennas: OEM-provided external antennas compatible with the proposed Access Points.

• All necessary SFP transceivers, cabling, and installation hardware.

PART 5

SPECIFIC TASKS

5. Specific Task

5.1.1 Basic Services. The contractor shall provide services for WAN and Edge Connectivity. WAN and edge components at each building MDF, including, the proposed enterprise firewall, SFP transceivers, and complete Managed Network service activation with NOC integration.

5.1.2. Switching Infrastructure: The contractor shall provide and configure Layer 2/3 access switching using the proposed enterprise-grade switches as specified for each building, including full enterprise licenses and PoE+ capability.

5.1.3. Wireless Access Points and Antenna Configuration: The contractor shall provide and install the proposed wireless access points with appropriate antennas based on RF heat mapping and the NSD for each building.

5.1.4. Radio Frequency and Coverage Requirements: The contractor shall design and implement the RF network to satisfy minimum RSSI of -65 dBm for interior coverage and sufficient exterior coverage for handheld scanners, with specified dual-band operation and other radio parameters.

5.1.5. Security Requirements: The contractor shall configure and manage the proposed cloud-based network management platform to provide NGFW services (IDS/IPS, AMP, content filtering), WPA2/3-Enterprise wireless security, network segmentation via VLANs, and 24x7x365 monitoring and alerting via their NOC.

5.1.6. Installation and Deployment: The contractor shall conduct physical site walks, perform all installation to industry standards, configure and commission all equipment, and provide complete as-built documentation within ten (10) business days of completing each site.

5.1.7. WAN and Edge Connectivity: The contractor shall provide the following WAN and edge components at each building, Commercial ISP-provided fiber demarcation point, the proposed managed firewall/edge router. with current-generation licenses, appropriate SFP transceivers for fiber uplink interconnection between MNE service activation including WAN IP addressing, BGP or static routing as required, and NOC integration

5.1.8. Radio Frequency and Coverage Requirements: The RF design shall satisfy all of the following coverage requirements. Interior coverage: minimum RSSI of -65 dBm or better at the floor level throughout all interior operational areas as validated by the Ekahau or equivalent RF planning heatmap. Exterior coverage: minimum RSSI sufficient to support 802.11ax handheld scanner operation at the perimeter zones identified in the NSD, extending to the dimensions annotated in the NSD (varies per building, e.g., 82’, 260’, 83’ side coverage zones). Dual-band operation: 2.4 GHz (channel 1, 6.31 mW TX power) and 5 GHz (channel 36, 25 mW TX power) per NSD radio parameters, 2 spatial streams per radio for MU-MIMO client support. Short Guard Interval enabled on all radios. Coverage must support simultaneous operation of handheld barcode/RFID scanners without co-channel interference.

5.1.9: IDF and Multi-Building Distribution: Building 40055 requires a three-tier distribution topology: MDF (primary): Cisco Firewall Edge, Cisco PoE 24-port switch, 4x outdoor Cisco Aps IDF-01: Cisco PoE 8-port switch, 1x outdoor Cisco AP with wide band antenna coverage IDF-02: Cisco PoE 8-port switch, 3x outdoor Cisco AP with omni antenna coverage. Fiber shall be used to extend connectivity from the MDF to IDF locations within Bldg. 40055 in accordance with the NSD. The contractor shall provide all fiber patch cables, SFP modules, and termination materials required for IDF interconnects.

5.2 Documentation and Reporting:

5.2.1 As Built NSD’s: Cable routing is determined at pre-installation walk out with customer input/approval and will be documented in post install AS Built NSD. Copy of AS Built NSD document (per site) shall be provided in the customer portal.

5.2.2 RF Validation Report: Access to the customer portal shall be provided within ten days post install with confirmed RSSI thresholds on file (per site).

5.2.3 Commissioning Test Report: Access to customer portal shall be provided within ten days of post install with verification of all network services and security features conducted on file (per site).

5.2.4 Dashboard Access: Access to customer portal to the proposed cloud management dashboard for customer administrators shall be provided at commissioning.

5.2.5: Annual Security Review: Contractor shall conduct comprehensive review of firewall policy, IDS tuning, and coverage audit annually and shall ensure the documentation attached to the review(s) is accessible via customer portal.

PART 6

APPLICABLE PUBLICATIONS

6 APPLICABLE PUBLICATIONS (CURRENT EDITIONS)

6.1. The Contractor must abide by all applicable regulations, publications, manuals, and local policies and procedures.

6.1.1 DOD Commercial Use of Imagery Guidelines

6.1.2 AR 190-13, The Army Physical Security Program

6.1.3 Army Directive 2014-05, Policy and Implementation Procedures for CAC Credentialing Access for Uncleared Contractors

6.1.4 DOD 5220.22-M, National Industrial Security Program Operating Manual

6.1.5 Defense Federal Acquisition Regulation Supplement (DFARS)

6.1.6 Joint Travel Regulation (JTR)

6.1.7 AR 735-5, Policies and Procedures for Property Accountability

6.1.8 DODD 8570.01, Information Assurance Training Certification and Workforce Management

6.1.9 DOD 8570.01-M, Information Assurance Workforce Improvement Program

6.1.10 AR 25-2, Information Assurance

6.1.11 DODI 3020.41, Contractor Personnel Authorized to Accompany the U.S. Armed Forces

6.1.12 USSOUTHCOM SC Regulation 40-501, Medical Suitability Screening Regulation

6.1.13 DODI 2000.16 DoD Antiterrorism (AT) Program

6.1.14 BICSI, TIA-568 and TIA-942 structured cabling standards

6.1.15 DFARS 252.239.7001

6.1.16 National Electrical Code (NEC) Article 800

PART 7

ATTACHMENT/TECHNICAL EXHIBIT LISTING

7 Attachment/Technical Exhibit List:

7.1. Attachment 1 – Performance Requirements Summary

7.2. Attachment 2 – Deliverables Schedule

ATTACHMENT 1

Performance Requirements Summary The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The standard should relate to timeliness, quality, or quantity (metrics) of service required by the Contractor is stated in the PWS verbiage. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

Method of Surveillance (Performance Objective)

Standard Performance Threshold (This is the maximum error rate. It could possibly be “Zero deviation from standard”)

Remedies for Non-Performance

Radio Frequency

Interior coverage must achieve a minimum Received Signal Strength Indicator (RSSI) of -65 dBm or better at the floor level in all operational areas.

Exterior coverage must be sufficient for 802.11ax handheld scanner operations in the designated perimeter zones. The contractor shall ensure the Radio Frequency (RF) design provides specified wireless coverage throughout the facilities.

100% compliance with the documented coverage standard. No more than one valid trouble ticket for coverage-related issues per building per month.

Conforming services are required for full payment. Failure to meet the coverage standard will result in a potential negative CPARS report.

Installation All installations completed correctly, safely, and in accordance with technical specifications within agreed timelines.

≥ 95% of installations are completed on schedule and without rework.

Delays or repeated rework may result in a potential negative CPARS report.

Service Repair Repairs completed promptly and effectively, restoring service to full functionality.

≥ 95% of repairs completed within 24 hours of service call.

Failure to meet timelines results in a potential negative CPARS report.

Signal Strength Maintain contracted signal strength and quality across service areas.

Signal strength ≥ 95% of contracted level during peak hours.

Poor signal strength will result in potential negative CPARS report.

Warranty Compliance Honor all warranty terms for equipment and services without dispute.

100% compliance with warranty obligations.

Non-conforming services will result in potential negative CPARS report.

Service Response The contractor must meet a Mean Time to Respond (MTTR) of four (4) hours or less for Priority 1 WAN outages and a Mean Time to Notify (MTTN) of fifteen

(15) minutes or less for Priority 1 security events.

≥ 95% of service requests were acknowledged with 100% compliance with the stated MTTR and MTTN found in Service level agreement

Slow responses will result in potential negative CPARS report.

Comply with Contractor Furnished Supplies, Equipment, and Services (CFSES)

Contractor must provide all required supplies, equipment, and services as specified in the contract, ensuring they are functional, delivered on time, and meet technical specifications.

≥ 95% of supplies/equipment/servic es delivered on schedule and meeting specifications.

Late or non-compliant deliveries will result in potential negative CPARS report or termination.

Period of Performance All installation activities shall be completed within one hundred twenty (120) calendar days from the date of contract award.

100% of installation activities are completed within the 120-day period.

Failure to complete installation within the specified period, unless delayed by documented government-caused issues reflected negatively in CPARS.

ATTACHMENT 2

Deliverables Schedule

Deliverable Frequency # of Copies

Medium/Format Submit To

QCP

[PWS Section 1]

30 days after contract award and 5 days after any revisions

1 Managed Network Edge Portal (MNE)

Contracting Officer's Representative

(COR)

As-built Network Solution [PWS Section 5]

10 days post - install per site 1 Managed Network Edge Portal (MNE)

Contracting Officer's Representative (COR)

Commissioning Test Report [PWS Section 5]

10 days post - install per site 1 Managed Network Edge Portal (MNE)

Contracting Officer's Representative

(COR)

Dashboard Access [PWS Section 5]

At commissioning 1 Meraki Dashboard Contracting Officer's Representative

(COR)

Monthly NOC Report [PWS Section 5]

Monthly 1 Managed Network Edge Portal (MNE)

Contracting Officer's Representative

(COR)

Annual Security Review [PWS Section 5]

Annually 1 Managed Network Edge Portal (MNE)

Contracting Officer's Representative

(COR)

ATTACHMENT 2