Performance Work Statement.pdf

PERFORMANCE WORK STATEMENT (PWS)

LAUNDRY SERVICES FOR 647th LRS

1. SCOPE AND OBJECTIVES

1.1. The Contractor shall provide laundry services to 647th Logistics Readiness Squadron at scheduled intervals. The Contractor shall provide all labor, personnel, materials, and transportation to pick up laundry identified by quantity/category and location, perform required services, and return the laundry to origination point.

1.2. The number of task orders may vary during the period of performance, in accordance to specific requirements of the ordering office. Invoicing and payment shall be for actual quantity of services rendered and in accordance with the unit price established in the contract. The Contractor shall provide the following services:

a. Take delivery of soiled laundry.

b. Sort, launder, de-lint or perform other special handling or treatment services.

c. Dry, condition, iron and/or fold laundry.

d. Minor Repair only

e. Pack, count, protect

f. Return properly cleaned and processed laundry to originator.

2. PERFORMANCE REQUIREMENTS

2.1. Pickup and Delivery Location Details

2.1.1. Pickup and Delivery Frequency

The contractor is required to perform pick-up and drop-off services every Tuesday, with a 7-day turnaround time.

Requested pickup and drop-off time is between the hours of 0630 HST to 0800 HST. However, no pickup and drop-off shall occur prior to 0630 HST or after 1030 HST.

2.1.2. Pickup and Delivery Address:

647th LOGISTICS READINESS SQUADRON

BLDG 2115

1445 O’MALLEY BLVD

JBPHH, HI 96853

2.1.3. Pickup and Delivery Loading Dock

The Pickup and Delivery location has a loading dock that is an approximately 3’1” high from the ground.

2.1.4. Laundry Bins

At time of pickup, laundry shall be provided to the Contractor in Government furnished wheeled bins. Approximate dimensions of the bins are listed below:

66 ½” H x 48” W x 28 ½” D 58 ½” H x 41” W x 28 ½” D

2.2. General Requirements: The Contractor shall ensure the following:

2.2.1. Minor Repairs – At no additional charge, the Contractor shall repair any item containing minor tears of no more than one inch in length, and replace missing and broken buttons. Any articles inspected at the Contractor’s facility requiring repairs exceeding this parameter shall be laundered, rough dried, and returned without repair. The Contractor shall affix to the article a descriptive note explaining the type of repair performed or damages that exceed the criteria specified.

2.2.2. Processing Standards – The Contractor operating procedures and processing shall be in accordance to laundry care guidelines affixed and identified as item care labels, to equal or exceed generally accepted commercial laundry standards. The Contractor shall apply pre-treatment or other methods to remove spots and/or stains, as experience warrants, to obtain the desired results.

2.2.3. Biodegradability Requirement – The Contractor shall use soaps and/or detergents that are at least

90% biodegradable.

2.2.4. Mildew Prevention – The Contractor shall take all necessary steps to ensure that soiled laundry that arrives at the Contractor’s facility is processed promptly to prevent the development of mildew damage or contamination.

2.2.5. Cleanliness – Each item shall be clean, dry, and free of lint and objectionable odors. All fabrics shall be sufficiently rinsed or treated to remove all traces of cleaning solutions or treatments used in the laundry process.

2.2.6. Injury to laundered Items – Items shall retain their original shape and dimensions within normal standards for shrinkage as accepted by industry standards. Methods employed by the Contractors shall be used that avoid excessive shrinkage, fading of colors and loss of strength of items processed.

2.2.7. Pressing Operations – Unless otherwise noted, pressing and finishing operations for items which cannot be processed through flat work ironer shall be accomplished through commercial temperature practices.

2.2.8. Water Repellent Treatment: Articles requiring water repellent treatment shall be processed after washes. Such articles shall be tumbled dried and shall not be pressed.

2.2.9. Records – Documentation shall be maintained by the Contractor and available for inspection by the Contracting Officer (KO), Task Order (TO) identified, Ordering Officer (OO) and Technical Point of Contact (TPOC) for the following:

Laundry counting equipment accuracy certification.

Laundry count records Invoices

2.3. Washing Requirements: The Contractor shall be responsible for ensuring good judgment, consistent with best commercial laundry practices, are exercised for proper processing of items.

Particular emphasis shall be placed on the following: fragile articles, lightly constructed pieces, proper temperatures and selection of detergents, special handling before washing, starching, bleaching (if required), prevention of fading, proper rinsing, and drying, spot removal and treatment methods.

2.4. Receiving, Marking and Classification: Contractor Pick-up of laundry for processing shall include the following procedures:

2.4.1. Adherence to pickup/drop-off schedules identified in Paragraph 2 (excluding federal holidays).

2.4.2. Liability of the Contractor for quantity, and kind of articles picked up for processing: The

Contractor shall be responsible for return of the correct quantity and kind of articles picked up under this contract and verified on the laundry pick-up documents. The Contractor and the authorized organization/agent shall perform a joint inventory of items turn in to the Contractor before annotating totals and any additional special handling or services required on the laundry tickets. Both attesting parties shall authenticate the laundry tickets and duplicated copies shall be furnished to the Task Order’s TPOC. The Contractor shall retain the original copy.

2.5. Packaging and Marking: The Contractor shall return folded finished work in Government furnished Laundry Bins received at time of pickup.

2.6. Workmanship: All workmanship provided by the Contractor shall be in accordance with generally accepted industry standards, best practices and Contractor expertise. The Contractor shall employ all processes necessary to achieve the desired result, even though every step involved may not be described within this PWS. All work shall be performed that results in clothing returned that is sanitary, clean and serviceable. The Contractor shall be liable for all loss or damage incurred to Government property, while such property is in the possession of the Contractor, and in accordance to the terms and conditions of the contract, of which this PWS is a part. Refer to DFARS 252.237-7014 Loss or Damage (Count-of-Articles).

2.7. Special Mission/Contingencies: The Contractor shall provide Laundry Service on an extended basis of 24 hours per day when required by special situation such as structural fire, accident and rescue operations, civil disturbance, severe weather conditions, mobilization or other national/state/local emergency. The TPOC will provide timely estimates and workload data to the Contractor for any anticipated workloads that will require the Contractor to provide service during other than normal hours of operations. The Contractor shall be entitled to equitable adjustments should the Contractor be required to support these situations.

3. QUALITY ASSURANCE

3.1. The Contractor is responsible for implementing and maintaining a Quality Control Program (QCP) to ensure that the work performed meets or exceeds contract requirements and results in the correction of potential and actual problems. The QCP shall be implemented on the first day of contract performance and shall describe what will be reviewed and outline actions to be taken by the Contractor, should review(s) and/or inspections identify areas requiring remedial action.

3.2. Notwithstanding the Contractor’s QCP, the Government will administer a Quality Assurance Surveillance Plan (QASP) as part of this PWS. The QASP shall outline what deliverables will be surveyed by the Government and the method and periodicity of surveillance to ensure the quality of deliverables as outlined in this PWS. The QASP shall address what will be reviewed and shall outline actions to be taken by the Government, should review(s) and/or inspections identify areas of quality deficiencies.

3.3. Periodic Progress Meetings: The TPOC and/or other Government personnel, as appropriate may meet with the Contractor to review the Contractor's performance. At this meeting(s), the TPOC will apprise the Contractor of how the Government views the Contractor's performance and the Contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the government.

4. GOVERNMENT FURNISHED PROPERTY AND SERVICES

None.

5. CONTRACTOR QUALIFICATIONS/REQUIREMENTS

5.1. The Contractor shall provide trained personnel fully capable of providing the deliverables requested and have the knowledge, skills and expertise to meet the requirements specified in this PWS. Performance of all work under this contract is restricted to US citizens and US nationals only. All work performed shall be in accordance with Federal, State of Hawaii, CNRH and local laws, regulations and procedures.

5.2. Security Requirements: This contract does not require a security clearance level and clearance granted by the Defense Security Service (DSS). Should contractor personnel receive or suspect they have learned of classified information beyond their level of clearance, the Contractor shall identify and report suspicions to the TPOC.

5.3. U.S. Citizenship is required for facility access. The Contractor shall provide proof of compliances with this requirement upon request of the TPOC.

5.4. Base Access: Commander, Navy Installations Command (CNIC), has established the Defense

Biometric Identification System (DBIDS), a standardized process for granting unescorted access privileges to vendors, contractors, suppliers and service providers not otherwise entitled to the issuance of a Common Access Card (CAC) who seek access to and can provide justification to enter Navy installations and facilities. Visiting vendors may obtain daily passes directly from the individual Navy Installations by submitting identification credentials for verification and undergoing a criminal screening/background check. Further information regarding DBIDS can be found at http://cnic.navy.mil/CNIC_HQ_Site/index.htm (under "Popular Links").

6. CONTRACTOR PERSONNEL

6.1. The Contractor shall furnish sufficient personnel to perform all work specified within this PWS.

Services shall be provided during the business workday except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. The Contractor must at all times maintain an adequate work force for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons.

6.2. OPERATING HOURS: Government operating hours are between 6:30 AM to 3:30 PM Monday through Friday, excluding Federal holidays and weekends.

6.3. Federal Holidays:

New Year’s Day 1st of January Dr. Martin Luther King’s Birthday 3rd Monday in January President’s Day 3rd Monday in February Memorial Day 5th Monday in May Juneteenth Day 19th of June Independence Day 4th of July Labor Day 1st Monday in September Columbus Day 2nd Monday in October Veteran’s Day 11th of November Thanksgiving Day 4th Thursday in November Christmas Day 25th of December

6.3.1. If the federal holiday falls on a Saturday, the holiday is observed on the proceeding Friday. If the federal holiday falls on a Sunday, the holiday is observed on the following Monday.

6.4. When performing work associated with this PWS, the Contractor shall make clear to all individuals they deal with that they are Contractor employees and not DOD personnel when working in any situation where their contractor status is not obvious to third parties. Contractor employees shall clearly identify themselves as a Contractor (i.e. company shirt, pin, visible company identification, etc.) in a visible location as to who their employer is, to avoid creating an impression that they are government personnel.

6.4.1. Contractor personnel shall not manage, supervise, direct, or task US military, DOD civilians or other personnel not associated with the Contractor while performing the tasks within this PWS.

6.4.2. Contractor personnel shall not make any commitment which commits the expenditure of US Government resources.

6.4.3. The Contractor performing services shall be required to comply with all US Navy rules, regulations, and training that is applicable to conduct, safety, security, and procedures governing site entry and exit.

6.4.4. Contractor personnel shall not establish an employee-employer relationship with any DOD activities under this PWS.

6.4.5. The Contractor shall not provide personal services to DOD activities. If Contractor employees are directed by any government employee at any time to perform services not covered under this contract, the Contractor shall immediately notify the Contracting Officer.

6.5. All Contractor personnel who show evidence of any type of infection shall not be permitted to perform work under this contract until such deficiencies are corrected. CDC guidelines must be adhered to; personnel with any suspected communicable diseases must present medical clearance by a physician acceptable to medical authority before performing work under this contract.

Removal or dismissal for such cause does not relieve the Contractor of the requirement to provide sufficient personnel to adequately perform the services specified.

7. POINT OF CONTACT:

A Technical Point of Contact (TPOC) will be identified for the overall contract. The TPOC and associated contact information shall be identified within each task order.

8. CONTRACT USAGE / SPEND NOTIFICATION

Task orders will include item, unit, quantity, dollar amount per unit, total quantities, and total cost.

9. PERFORMANCE REQUIREMENTS SUMMARY

Contractor performance objectives are summarized in the following table.

Performance Objectives Surveillance

Method Frequency Acceptable Quality

Level

2.1 General Requirements TPOC

Assessment Monthly 95% Delivery and

Compliance

2.2 Washing Requirement

TPOC

Assessment

Monthly 95% Delivery and Compliance

2.3 Receiving, Marking and

Classification

TPOC

Assessment

Monthly 95% Delivery and Compliance

2.4 Packaging and Marking TPOC

Assessment

Monthly 95% Delivery and Compliance

2.5 Workmanship TPOC

Assessment

Monthly 95% Delivery and Compliance

Temperate Sleeping Bag, Inner, Tan

Sleeping Bag, Bivy Cover, All Climate, Tan

Modular Sleeping Bag Intermediate Cold, Black

Modular Sleeping Bag, Patrol ,Green

Modular Sleeping Bag, Bivy Cover, Camo

Parka, Extreme Cold, LVL 7, GEN 3, Gray

Trouser, Extreme Cold, LVL 7, GEN 3, Gray

Jacket, Extreme Cold/Wet, LVL 6, GEN 3, OCP

Trouser, Extreme Cold/Wet, LVL 6, GEN 3, OCP

Jacket, Soft Shell, LVL 5, GEN 3, OCP

Trouser, Soft Shell, LVL 5, GEN 3, OCP

Jacket, Cold/Wind, LVL 4

Jacket, Fleece, LVL 3, GEN 3, Tan

Kit Bag, Flyers

Gloves

JSLIST Coat

JSLIST Trouser