PERFORMANCE WORK STATEMENT.pdf

PERFORMANCE WORK STATEMENT (PWS)

Dunham, US Army Health Clinic

Healthcare Laundry and Linen Services

General Information

1. GENERAL: This Performance Work Statement (PWS) is for non-personal service contract for healthcare linen and laundry services for Dunham Army Health Clinic (DAHC) and Dental Activity (DENTAC) Carlisle Barracks, PA. As a performance-based contract, the requirements are stated in terms of desired results with associated quality standards. Laundry services are considered mission essential functions and an essential Contractor service. The Contractor shall provide the services of a Healthcare Linen and Laundry Services licensed to perform services of the nature and scope described in this Performance Work Statement (PWS). The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

BACKGROUND: New contract is to supplement request to be utilized by the Dunham U.S. Army Health Clinic (DAHC) and Dental Activity (DENTAC) Carlisle Barracks, PA.

The performance requirement for pick-up of soiled bulk laundry, transport of soiled bulk laundry to the cleaning facility, cleaning, sanitizing and packing for transport of bulk laundry, delivery of cleaned, sanitized and packed bulk laundry and uniforms

1.2. SCOPE OF WORK: The services to be acquired are S209 – Housekeeping – Laundry/Drycleaning. The Contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform medical linen cleaning, including dry cleaning, for bulk and specialty Government-owned items as defined in this PWS, except for those items specified as Government furnished property and services. The Contractor shall perform to the standards in this PWS, the contract, and all applicable laws and regulations. The services include pick-up soiled/contaminated linen inclusive curtains and mop heads and deliver clean linen for approximately 8,600 pounds of government-owned linen per year. The average is 150 pounds of linen every week. When curtains are added to this equation every six months the pounds equate to 400 pounds. Pick-up and delivery shall be made every week, except as otherwise stated. Services include processing articles received through the following tasks: wash/dry, presswork, and folding.

1.2.1. The Contractor shall comply with all applicable laws, rules and regulations, including but not limited to those included in Section 6 of the PWS. The contractor shall provide services that prioritize infection control while optimizing industry best practice standards in support of the healthcare mission of providing quality healthcare textile products.

1.3. SAFETY REQUIREMENTS: The Contractor shall maintain safety and health standards compliant with requirements of the Occupational Safety and Health Administration (OSHA).

1.4. SECURITY REQUIREMENTS: The Contractor shall be responsible for the security of all Soldier information.

1.4.1. Neither the Contractor nor any of its contract service providers shall disclose or cause to disseminate any information concerning operations of military activities. Such action(s) could result in violation of the contract and possible legal actions.

1.4.2. All inquiries, comments or complaints arising from any matter observed, experienced, or learned of as a result of or in connection with the performance of this contract, the resolution of which may require the dissemination of official information, shall be directed to the contracting officer representative (COR) and the contracting officer.

1.4.3. The Contractor shall only conduct business with designated government personnel listed as points of contact (POCs). Names of authorized personnel shall be provided to the Contractor by the government, in writing, and updated as necessary throughout the contract period.

1.4.4. U.S. Government records, copies of original results and reports, verified original data, corrected data, and corrected supporting final reports are maintained by the Contractor, but remain the property of the U.S. Government. These files/results must be surrendered to the COR.

1.4.5. IDENTIFICATION OF PRIVACY ACT. This contract requires the development of a system of records in accordance with the Privacy Act of 1974.

1.5 General Information:

1.5.1 Quality Control Plan (QCP): The Contractor shall develop and maintain a QCP to ensure services are performed in accordance with (IAW) this PWS. The Contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The Contractor's QCP is the means by which it assures that the work provided complies with the requirements of the contract.

The Contractor’s Proposed QCP shall be submitted to the Contracting Officer (KO) through the Contracting Officer’s Representative (COR) for review within ten days after date of contract award.

The Government will review and either notify the Contractor in writing of acceptance of the plan or return their comments to the Contractor within seven (7) days. If the Government has provided comments, the Contractor shall then have seven (7) to submit a Final QCP. After receipt of the Final QCP, the Contractor may receive the

Contracting Officer’s acceptance in writing. Any proposed changes to the accepted QCP are required to be resubmitted for acceptance by the Contracting Officer no later than five (5) days prior to the anticipated change and before implementation by the Contractor. The timeline noted above will apply for review and acceptance for proposed changes. At a minimum, the QCP must include and answer the following to be acceptable:

(a) A chart showing the organizational structure and lines of authority, the names, qualifications, duties, responsibilities, and classification of each member of the Contractor's Quality Control Team;

(b) How the Contractor will monitor work to ensure performance complies with all deliverables (etc. timelines, deadlines, and goals);

(c) How the Contractor will monitor work to ensure performance complies with all specifications and requirements of the contract, including the contract’s clauses;

(d) How the Contractor will monitor and ensure staff qualifications remain current and valid including Department of Defense (DoD) Contractor Personnel Office (DOCPER) processes/approvals throughout contract performance;

(e) How the Contractor will inventory and track maintenance of all Government Provided Equipment / Materials;

(f) How the Contractor will identify, investigate, and correct any non-conforming performance and prevent similar deficiencies in the future; and

(g) How the Contractor will file and save all Quality Control related documents for the life of the contract plus 5 years.

1.5.1.1 An Analysis of Quality Control and Timeliness of Submittals (i.e. deliverables) shall be provided to the COR within 30 days upon completion of each option period or Task Order. (insert deliverable #)

1.5.1.2 The Contractor shall inform the COR of issues or potential issues that might affect the performance within 24 hours of identifying those issues. Verbal reports shall be followed up by written reports within 7 days (See Exhibit B).

1.5.2 Quality Assurance: The Government will evaluate the Contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP).

This plan is primarily focused on what the Government must do to ensure that the Contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the acceptable quality levels (performance thresholds).

1.5.3 Recognized Holidays: The following provides information on recognized holidays for the purpose of the PWS. If submittal of any documentation (e.g. deliverables, submittals, etc.) deadlines fall on a holiday, the closest work day prior to the holiday will apply as the deadline for submittal.

1.5.3.1 U.S. Holidays: Work shall be performed on U.S. federally recognized holidays occurring during the normal workweek unless otherwise directed by the Contracting Officer. When a U.S. holiday occurs on a Saturday or a Sunday, the holiday is observed on the preceding Friday or following Monday, respectively.

New Year’s Day January 1st M. L. King Memorial Day 3rd Monday in Jan Presidents’ Day 3rd Monday in February Memorial Day last Monday in May Juneteenth June 19th Independence Day July 4th Labor Day 1st Monday in September Columbus Day 2nd Monday in October Veteran’s Day November 11th Thanksgiving Day 4th Thursday in November Christmas Day December 25th

1.5.4 Operating Hours: The Government facility office hours, facility operating hours, and the Contractor support hour requirements often coincide, however, they may differ.

Please refer to the following.

1.5.4.1 Government Facility Office Hours: The Government facility office hours are 0730 to 1600 hours Monday through Friday except U.S. Holidays identified in paragraph

1.5.3.1 above or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings.

1.5.4.2 Government Facility Operating Hours: The Government facility operating hours occur between the hours of 0730 to 1600 hours Monday through Friday. The Government facility is closed for operations during the recognized U.S. Holidays identified in paragraph 1.5.3.1 above. The Government facility may close due to local or national emergencies, administrative closings, or similar Government directed facility closings and will be communicated by the Contracting Officer to the Contractor.

1.5.4.3 Contractor Support Hours: The Contractor shall provide support at 1100 hours on Wednesday. The Contractor shall maintain an adequate workforce at all times, for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce is essential.

1.5.4.3.1 Contractor Work Plan: The Contractor shall prepare and maintain a Work Plan. The plan, as a minimum, shall identify regularly scheduled work (to include location, work to be completed, timeline, etc.) The Contractor’s proposed Work Plan shall be submitted to the Contracting Officer via the COR for review within 10 days after date of contract award (See Exhibit B). The Government will review and either accept or return their comments to the Contractor within five (5). The Contractor shall then have three (3) days to submit a Final Work Plan. Any proposed change to the accepted Final Work Plan is required to be resubmitted via the COR for review and acceptance by the Contracting Officer at a minimum thirty (30) days prior to implementation. The timeline noted above shall apply for review and acceptance for proposed changes.

1.5.5 Training Holidays: Training holidays may affect access to military operated facilities. If scheduled work or access to facilities is required, coordination with occupants will be necessary or the work in affected facilities shall be rescheduled after the training holiday. However, announced training holidays or exodus of military personnel may provide the Contractor with an opportunity for unrestricted access to facilities and areas. The Contractor shall take full advantage of such opportunities by planning maintenance or actions that are better accomplished when such areas are vacant.

1.5.6 Place of Performance: The work to be performed under this contract will be performed at BLDG 253, Dunham Army Health Clinic (DAHC) and Dental Activity (DENTAC) Carlisle Barracks, PA.

1.6 Security Requirements: The following information is provided on security related matters.

1.6.1 Security Program: Contractor personnel performing work under this contract must have a at time of the proposal submission, and must maintain the level of security required for the life of the contract. The security requirements are IAW with the DoD Contract Security Classification Specification (DD Form 254), which is currently accessible at the following ink:

http://www.dtic.mil/whs/directives/forms/eforms/dd0254.pdf

1.6.2 Personnel Security Clearance Requirements: Contractor personnel performing work under this contract must have an active personnel security clearance at the level in the Defense Information System for Security (DISS) at time of the proposal submission, and must maintain the level of security required for the life of the contract.

The security requirements are IAW the DoD Contract Security Classification Specification DD Form 254. The Contractor shall ensure that Contractor employees and subcontractor employees performing services under this contract comply with FAR 52.204-2 Security Requirements when the employee has access to information classified “Confidential,” “Secret,” or “Top Secret.” The Contractor shall ensure the employee complies with the DoD Security Agreement (DD Form 441), and the NISPOM rule at 32 Code of Federal Regulation (CFR) Part 117, effective 24 Feb 2021. The NISPOM is the National Industrial Security Program Operating Manual to which contractors must implement and comply.

PART 2

DEFINITIONS & ACRONYMS

2. Definitions and Acronyms

2.1 Definitions: Although not inclusive of every term used within this PWS, the following provides a list of definitions used throughout this PWS and commonly used in the acquisition field.

Contracting Officer – means a person with the authority to enter into, administer, and/or terminate contracts and make related determinations and findings on behalf of the Government. Note: The only individual who can legally bind the Government.

Contracting Officer's Representative (COR) – As defined in DFARS 202.101, means an individual designated and authorized in writing by the Contracting Officer to perform specific technical or administrative functions. DoD Instruction (DoDI) 5000.72, Part II Definitions states the following when defining a COR: “Defined in subpart 202.101 of Reference (f). Any individual delegated responsibilities pursuant to subpart 1.602-2 of Reference (e), regardless of local terminology, must be certified in accordance with this instruction. For example, local terminology can be COR, Contracting Officer’s technical representative, technical point of contact, technical representative, alternate COR, administrative COR, assistant COR, line item manager, task order manager, quality assurance personnel, quality assurance evaluator, or COR management.” In addition, Army Regulation 70-13, Chapter 2, paragraph 2-2g, states, in part, the following when providing other surveillance support personnel to assist the COR when needed, “…These other surveillance support personnel may serve as on-site representatives of the COR in performance of actual contract surveillance if they meet all COR requirements and have been appointed by the Contracting Officer as alternate CORs.”

Contractor – means a supplier or vendor awarded a contract to provide specific supplies or service to the Government. The term used in this contract refers to the prime.

Contractor-acquired Property - means property acquired, fabricated, or otherwise provided by the Contractor for performing a contract and to which the Government has title.

Day – means, unless otherwise specified, a calendar day.

Defective Service – means a service output that does not meet the standard of performance associated with the Performance Work Statement.

Deliverable – means anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

Government-furnished Property – As reflected in FAR 52.245-1, Government-furnished Property “means property in the possession of, or directly acquired by, the Government and subsequently furnished to the Contractor for performance of a contract. Government-furnished property includes, but is not limited to, spares and property furnished for repair, maintenance, overhaul, or modification. Government-furnished property also includes contractor-acquired property if the contractor-acquired property is a deliverable under a cost contract when accepted by the Government for continued use under the contract

Government Property - means all property owned or leased by the Government.

Government property includes both Government-furnished and Contractor-acquired property. Government property includes material, equipment, special tooling, special test equipment, and real property. Government property does not include intellectual property and software.

Property Administrator - means an authorized representative of the Contracting Officer appointed in accordance with agency procedures, responsible for administering the contract requirements and obligations relating to Government property in the possession of a Contractor.

High Level Objective (HLO) – means a key overarching result-based objective for a project necessary to achieve the project’s vision. HLOs are similar to Level 2 in a Work Breakdown Structure. Each HLO may contain several statements to flesh out the areas necessary to meet the objective.

Physical Security – means that part of security concerned with physical measures designed to safeguard personnel; to prevent unauthorized access to equipment, installations, material, and documents; and to safeguard against espionage, sabotage, damage, and theft.

Quality Assurance – (or Government contract quality assurance) means the various functions, including, inspection, performed by the Government to determine whether a Contractor has fulfilled the contract obligations pertaining to quality and quantity.

Quality Assurance Surveillance Plan (QASP) – means the key Government-developed surveillance process document and is applied to Performance-Based Service Contracting (PBSC). The QASP is used for managing Contractor performance assessment by ensuring that systematic quality assurance methods validate that Contractor quality control efforts are timely, effective, and are delivering the results specified in the contract or task order. The QASP directly corresponds to the performance objectives and standards (i.e., quality, quantity, timeliness) specified in the Performance Work Statement (PWS). It provides specific details on how the Government will survey, observe, test, sample, evaluate, and document Contractor performance results to determine if the Contractor has met the required standards for each objective in the PWS. The QASP, with very few if any exceptions, is an internal to Government document.

Quality Control – means all necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

Statement – means the specific results-based activities required to satisfy HLOs. A statement contains a result, the context of the statement, and the required action(s).

Statements focus on “what” is to be accomplished; however they are not prescriptive in describing “how” the outcome is to be achieved. Each HLO may have several statements to flesh out the areas necessary to meet the objective. Statements are similar to Level 3 in a Work Breakdown Structure.

Subcontractor – means one that enters into a contract with a prime Contractor. The Government does not have privity of contract with the subcontractor.

Work Day - The number of hours per day the Contractor provides services in accordance with the contract.

Work Week - Monday through Friday, unless otherwise specified.

2.2 Acronyms: Although not inclusive of every term used within this PWS, or that may be included in an acquisition, the following provides a list of acronyms commonly used in the acquisition field.

ACOR Alternate Contracting Officer's Representative AE Army in Europe AFARS Army Federal Acquisition Regulation Supplement AHA Activity Hazard Analysis AOR Area of Responsibility AR Army Regulation AT Anti-terrorism ATCTS Army Training Certification Tracking System CAC Common Access Card CCE Contracting Center of Excellence CFE Conventional Forces Europe CFR Code of Federal Regulations CONUS Continental United States (excludes Alaska and Hawaii) COR Contracting Officer’s Representative COTS Commercial-Off-the-Shelf DA Department of the Army DD250 Department of Defense Form 250 (Receiving Report) DD254 Department of Defense Contract Security Requirement List DFARS Defense Federal Acquisition Regulation Supplement DDEMAC Dwight D. Eisenhower Army Medical Center DMDC Defense Manpower Data Center DoD Department of Defense FAR Federal Acquisition Regulation

FRG Federal Republic of Germany GFP Government Furnished Property HLO High Level Objective HIPAA Health Insurance Portability and Accountability Act of 1996 IA Information Awareness IAC Installation Access Control IACO Installation Access Control Office ID Identification IGCE Independent Government Cost Estimate IT Information Technology JTR Joint Travel Regulation JPAS Joint Personnel Adjudication System KO Contracting Officer OCI Organizational Conflict of Interest OCONUS Outside Continental United States (includes Alaska and Hawaii) ODC Other Direct Costs OPSEC Operations Security PA Property Administrator PII Personally Identifiable Information PIPO Phase In/Phase Out POC Point of Contact PRS Performance Requirements Summary PWS Performance Work Statement QA Quality Assurance QAP Quality Assurance Program QASP Quality Assurance Surveillance Plan QC Quality Control QCP Quality Control Program RA Requiring Activity RCO Regional Contracting Office SIGE Safety and Health Protection Plan TE Technical Exhibit USAG United States Army Garrison USAREUR United States Army Europe UOM Unit of Measure

PART 3

GOVERNMENT PROPERTY (GP) AND SERVICES

3. Government Property and Services: Identify those items or services that will be provided for the contractor’s use (without cost to the contractor) to allow them to provide the required services, such as materials, facilities, training, etc.

3.1. Forms and Publications. The Government will provide authorized copies of forms, publications, and services specifically identified in this contract. All commercial, industry publications related to the performance of laundry service shall be provided by the Contractor.

3.1.1. The Government will provide no services.

3.2. FACILITIES. Access to the DUSAHC Facility.

3.2. GOVERNMENT SERVICES. No.

PART 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

4. Contractor Furnished Property and Services

4.1 General: The Contractor shall furnish all property or services necessary for the performance of this contract that is not specifically identified as furnished by the Government. Such property or services shall include, but is not limited to facilities, tools, bundle tie machine, materials, equipment, (such as soaps, detergents, bleaches, starches, sizing, spotting agents, hangers, plastic, and packaging materials), and vehicles.

4.2 Materials: The Contractor shall provide a facility that is equipped and ventilated to prevent dissemination of contaminants. The ventilation system shall include adequate intake filtration, exchange rate, and exhaust in accordance with local, State, and Federal requirements. (Reference TJC Environment of Care Standard: EC.02.06.01 and EC.02.05.01, EP 15. See also The American National Standards Institute/Association for the Advancement of Medical Instrumentation publication (ANSI/AAMI) ST65:2008

4.2.1. The Contractor shall provide their employees all appropriate PPE as required by

OSHA.

4.2.2. The Contractor shall provide all pickup and delivery vehicles and vehicle drivers.

4.2.3. Contractor shall furnish and provide standardized bulk linen carts. The carts shall have a solid bottom shelf. Cart shall also be covered, and linen shrink wrapped. The Contractor shall utilize these carts to move clean and soiled linen between the Government installations and their laundry facility with no interruption of linen inventory flow.

4.2.4. Carts used to transport clean laundry and soiled laundry shall be marked on all four sides with cart weight and cart number by the Contractor prior to the carts use. The Government and Contractor shall periodically inspect the carts to verify that the correct weight has been placed on each cart by the Contractor.

4.2.5. The Contractor shall provide hangers and bar carts for delivery of uniforms.

4.2.6. The Contractor shall provide a packing slip type document for each cart delivered. This document shall identify the contents on the cart by item count for each type of item on the cart.

4.3 Vehicles and Equipment: The Contractor shall provide all required vehicles, vehicle fuels, lubricants, and repairs necessary to perform services under this contract.

All vehicles to be used under this contract must be maintained in a safe and serviceable condition during duration of this contract. In addition, the vehicles must be kept clean (exterior and interior) with no unsightly residue of dirt, mud, trash, and other debris.

Vehicle efficiency is solely the responsibility of Contractor and Contractor shall not be relieved of his contract responsibilities due to vehicle breakdown or failure of vehicles to operate.

4.5 Background Checks: The Contractor shall provide Background Checks in accordance with this PWS and as determined by the Government.

PART 5

SPECIFIC TASKS

5. TASKS AND REQUIREMENTS.

5.1 Laundry Services: The Contractor shall provide services for laundry services provided to the DUSAHC. The turnaround time for this service shall be in accordance with the requirements of DUSAHC. The soiled laundry shall be picked up, processed, cleaned, dried, packaged and returned in accordance with Exhibit C.

5.1.2. Soiled and clean articles shall not be transported in the same vehicle or carts.

Vehicles and carts shall be cleaned after transporting soiled textiles prior to transporting clean articles

5.1.3. All personal or Government property, to include currency in excess of five ($5) dollars, which is found in the laundry, shall be returned to the Government within three

(3) business days.

5.1.4. Discrepancies. Any discrepancy in weight, 95% return of clean versus soiled laundry (e.g., for laundry, if 100 pounds of soiled laundry are picked up, then at least 93 pounds of clean laundry shall be returned;). The permissible weight variance between the total weights of soiled laundry picked up on any given day and the total weight of that same laundry when it is cleaned and returned. This weight difference shall not exceed 7.0 percent. Any discrepancy beyond that variance shall be rectified within 24 hours of being identified. Unresolved shortages will be identified in writing to the CO/KO The Contractor shall be responsible for any laundry or products that are lost or go missing while in the Contractor’s possession.

5.2 Process of Receiving and Returning Laundry.

5.2.1. Laundry shall be received and processed by the Contractor and returned to the Government as follows:

(a) Soiled laundry shall be weighed at the DUSAHC on Government-owned scales. The weight will be recorded on daily tickets prior to the Contractor loading the laundry onto their vehicle. This weight will represent the Government verified ticket weight. Separate tickets shall be used for soiled laundry. The cart number, soiled cart tare weight (identified separately), and the total weight shall be recorded on the ticket. The Government and Contractor shall verify the weights and countersign the ticket to indicate agreement with those weights at time of pick-up. A copy of each completed laundry ticket shall be furnished to the Contractor and a copy shall be maintained by the Government. Contractor personnel shall be responsible for physically transferring soiled laundry from the on-site stationary storage truck into the Contractor's transport vehicle.

(b) Cleaned and packaged deliveries of laundry, if applicable, that were picked up as soiled from DUSAHC shall be returned to building 253, from where they were picked up, unless otherwise noted. Clean laundry shall be weighed in a cart and the cart number, cart tare weight (identified separately) and the total weight shall be entered on the tracking sheet. The Government and Contractor shall verify the weights and countersign the tracking sheet to indicate agreement with those weights at time of delivery. A copy of each completed laundry tracking sheet will be furnished to the Contractor, and one maintained by the Government.

Contractor personnel shall be responsible for physically transferring clean laundry from the Contractor's vehicle.

(c) Scales: The government scales will be the official scales for weighing the clean linen delivered by the contractor and the soiled linen picked up by the contractor. Payment will be made based on the weight of clean, serviceable linen delivered by the Contractor as shown on the government scales. All disagreements in weight shall be directed to the KO for resolution.

5.2.2. Delivery/Pickup Time. The Contractor’s laundry turnaround times are defined in Exhibit B and shall be monitored by the Government. The Contractor shall receive, process, and return laundry and/or articles in accordance with the service response times as specified in Exhibit B. Failure to adhere to this requirement will be considered a deficiency in the Contractor’s performance. Service response times shall be computed.

time laundry is received by the Contractor at the Government site until the time it is returned to the Government.

5.2.3. Corrective Action. Re-performance of Laundering. Notwithstanding the provisions of this contract covering inspection, acceptance, and deduction from payment, any items found not meeting the requirements of the PWS shall be re-cleaned at no additional cost to the government. Such items found as packages are opened by the customer will be identified by the COR to the contractor's representative after the unsatisfactory condition is discovered. These items will be returned for re-performance at no additional cost to the government. After they are re-cleaned, the contractor shall pack these items separately and identify by marking ‘Attention COR’. In addition, The Contractor shall take prompt actions to correct any services or products provided to the Government that do not conform to the requirements of this PWS or contract.

5.2.4. Standards of Quality. The standards in Exhibit E will be used by the Government to assure quality in a finished product. Failure to meet these standards will result in the product being returned for further cleaning.

5.2.4.1. All soil, spots, and stains shall be removed, unless removal will change the color or damage the fabric.

5.2.4.2. Each item shall be (a) hygienically clean and dry and (b) free of lint, scorch marks or other damage to the fabric.

5.2.4.3. White fabrics shall be white and free of yellow, gray, or other tints. Colors shall be bright and clear.

5.2.4.4. Articles shall smell fresh and clean and be free of objectionable odors such as cleaning chemicals, mold, mildew, body bacteria and other unclean elements.

5.2.4.5. No trace of wash supplies (e.g., soap, bleach, et al.) shall be left on the fabrics.

5.2.4.6. Shrinkage shall be no more than what may be termed as “natural” for the fabric in accordance with best commercial practices. The Contractor shall treat all articles in such a manner as to keep the dimensional changes of the article to a minimum and to avoid damages of any kind to the fabric.

5.2.4.7. Tumbled work such as laundry, towels, and blankets products shall be completely dry and soft.

5.2.4.8. Items processed on flatwork and ironers (e.g., sheets, pillowcases) shall be machine finished (ironed) so that the surfaces are smooth and without “rough dry” spots, wrinkles, or tails. Flatwork shall be free of creases when received by the Government.

5.2.4.9. Pressing. Presswork shall be accomplished so that items meet best commercial standards.

5.2.4.10. Washing. All soiled items shall be treated as contaminated and shall be cleaned in formulas approved by the Contracting Officer. The report shall list chemicals contained in the wash formulas. Approved wash formulas shall not be changed without proper approval of the Contracting Officer. The wash formula report shall be provided to the Contracting Officer not later than ten calendar days prior to start of performance under this contract. The wash formula report shall be provided to the government with the proposal.

5.2.4.11. Finished Work. The Contractor shall assemble completed work into bundles and wrap the bundles (to include covered hanger work) for return in accordance with Exhibit A.

5.2.4.12. The Contractor shall replace all linens removed by Quality Control for not meeting government specifications and shall provide a monthly report to the COR of the items replaced.

5.3. Additional Requirements.

5.3.1. The Government shall place unsorted and contaminated laundry in Contractor provided laundry bags for laundry or plastic bags for Contractor pick up. All soiled/contaminated laundry and microfiber products shall be hygienically cleaned, and processed in strict accordance with federal, state, and local laws as well as healthcare industry standards. Washing formulas shall be strictly adhered to so as to assure proper cleaning of all articles without damage to the article.

5.3.2. OSHA Bloodborne Pathogens Standards. The Contractor shall comply with the OSHA Bloodborne Pathogens Standard 29 CFR 1910.1030.

5.3.3. Unserviceable Articles. All Government owned items identified as unserviceable and/or non-repairable while in the possession of the Contractor shall be returned in a separately marked bundle identified as “Unserviceable” after the items have been laundered. These items shall be returned within 48 hours of being identified as unserviceable. If it is determined that these items were caused by the Contractor (e.g., laundry machine, wrong wash formulas, excessive drying, et al.), the Contractor shall replace the items at no additional charge to the Government. The QAE will return all unserviceable and non-repairable articles in a separately marked bundle to the contractor for corrective action and/or replacement at no additional charge to the government.

5.3.4 Repairs. Except for articles no longer usable for the purpose intended, the Contractor shall repair or replace at no additional cost to the Government. All minor rips, tears (less than four inches), open seams and holes using thread and materials of the same quality, compatible color, colorfastness, and texture as that used in the manufacture of the articles. In addition, the Contractor shall replace all broken or missing buttons with buttons of matching color and similar appearance and quality.

5.3.5. The Contractor shall maintain all production and other records relative to the performance of work under this contract.

5.3.6. Packaging and transporting. Packaging is the means of preparing the finished products for delivery to the hospital. All finished products shall be packaged in such a manner that will prevent contamination, moisture, or degradation in the cleanliness and quality of the product prior to its use.

5.3.7. The laundry products shall be (a) sorted by type, size, and color, (b) folded and stacked, and (c) wrapped and sealed in clear plastic, unless specified otherwise. All products shall be bundled in accordance with Exhibit A. The Government reserves the right to add, delete, or change the size of the bundles.

5.3.8. Wrapping materials shall be clear plastic. Plastic wrap shall be of sufficient strength to hold articles without bursting or tearing during normal handling. Each bundle in Exhibit A shall be clearly marked by size (i.e., small, medium, large, extra-large, etc.)

and total pieces, if less than bundle size as identified in Exhibit A, on the clear plastic.

5.3.9. Preservation While in Transit. Articles processed in bundles or bags shall be transported in clean carts. In all instances, the Contractor shall transport and handle finished work so as to prevent wrinkling, damage, moisture, and contamination.

5.3.10. Laundry Carts. Separate carts shall be used for transporting clean and soiled laundry and products within the Contractor’s laundry facility and during transportation to and from the DUSAHC. Soiled carts may not be used to transport clean laundry and microfiber products only when these carts have been thoroughly cleaned and disinfected inside and out prior to each clean use (i.e., shipping or storage). Additionally, a hygienically clean liner shall be placed at the bottom of the cart and a clean cover placed over the cart.

5.3.11. Test Piece Service. The Contractor shall obtain Test Piece Service from an approved laboratory. The Association of Linen Management (ALM), 138 N Keeneland Drive, Suite D, Richmond, KY 40475, or International Fabricate Institute (IFI), 1251 Tech Road, Silver Spring, MD 20904 these are examples of an acceptable laboratory. Should the Contractor propose to obtain these services from a laboratory other than the one listed above, the name and address of the proposed laboratory shall be submitted for approval to the KO.

5.4 Service Contract Reporting

5.4.1 System for Award Management (SAM) Service Contract Report (SCR): The Contractor shall report ALL Contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the DUSAHC via a secure data collection site. The Contractor is required to completely fill in all required data fields through the following web address: www.sam.gov. Reporting inputs will be for the labor executed during the period of performance during each Government FY, which runs from October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year. Contractors may direct questions to the help desk by clicking “View Assistance for SAM.gov” which is located at the top of the SAM.gov website. From there, you can the select “Contact Our Service Desk” which will allow you to contact SAM.gov directly. If contract period of performance ends prior to September 30, the Contractor has 30 calendar days from end date of the contract to complete the SAM SCR requirement.

Steps for Submitting a Service Contract Report (SCR)

1. Go to www.sam.gov and log in.

2. Select Entity Registrations and then select Service Contract Reporting.

3. SAM displays your entities which have service contracts and meet the reporting criteria. Select View by entity to see the service contracts for each entity.

4. Next, select Add for the service contract against which you want to create a

Service Contract Report. Each service contract which meets the FAR Subpart

4.1703 reporting thresholds is displayed.

5. You will be taken to the Complete Service Contract Report page. SAM displays the contract details and allows you to report. You are required to enter the following information:

http://www.sam.gov/

• Total Amount Invoiced: Total dollar amount invoiced for services performed during the previous Government fiscal year under the contract (this amount should include the prime and any subcontract amount).

• Prime Contractor Hours Expended: Prime contractor direct labor hours expended on the services performed during the previous Government fiscal year. The amount you enter is automatically divided by 2,080 hours to calculate a Full Time Employee (FTE) equivalent, displayed under the Prime Contractor Hours Expended as Prime Contractor FTEs.

6. Report any required Tier 1 subcontractor information by selecting the Add Tier 1 Subcontract Information button.

7. When you are ready to submit the report, select Submit. This saves your report and returns you to the Select Service Contract page where you can create other SCRs or edit an existing SCR.

Steps for Editing a Submitted Report

1. Follow steps 1-4 above. Any previously submitted SCR will have a View/Edit button instead of an Add button.

2. Select View/Edit. You will be able to view the current SCR, edit available fields, and resubmit the record. You can also delete previously entered information altogether.

STD: All information provided by the Contractor shall be accurate, complete, and not exceed suspense dates noted in corresponding paragraph above.

AQL: 100% Compliant

PART 6

APPLICABLE PUBLICATIONS

6. Applicable Publications (Current Editions): The following publications, manuals, regulations, etc. are mentioned in this PWS and are listed below.

6.1.1 Department of Defense Contract Security Classification Specification (DD Form 254)

6.1.2 Department of Defense Security Agreement (DD Form 441)

6.1.3 National Industrial Security Program Operating Manual (DoD 5220.22-M)

6.1.4 Installation Access Control (AE Reg 190-16)

6.1.5 The Army Physical Security Program (AR 190-13)

6.1.6 Contractor Identification (AE Reg 27-715)

6.1.7 U.S. Army Corps of Engineers Safety and Health Requirements Manual (EM 385-1-1)

6.1.8 Information Assurance Workforce Improvement Program (DoD 8570-M)

6.1.9 Information Assurance Training Certification and Workforce Management Directive

6.1.10 Information Assurance (AR 25-2)

6.1.11 Electromagnetic Compatibility Directive (2004/108/EC)

6.1.12 Policies and Procedures for Property Accountability (AR 735-5)

6.1.13 Public Law 91-596 Occupational Safety and Health Act of 1970

6.1.14 Manuals: TJC Manual The Joint Commission (TJC) Manual (Current Edition)

6.1.15 DoD DI 1402.05 Background Checks on Individuals in DoD Child Care Services Programs

6.1.16 DoDI 5200.02 DoD Personnel Security Program (PSP)

6.1.17 DoDI 8500.01E DoDM 5200.01 DoD Information Security Program

6.1.18 AR 40-4 Army Medical Department Facilities/Activities)

6.1.19 AR 190-13 The Army Physical Security Program

6.1.20 AR 600-20 Army Command Policy

6.1.21 DoD Directive 5136.13, “Defense Health Agency”, September 12, 2023

6.1.22 DHA Procedures Manual 6430.02, “Medical Logistics (MEDLOG) Linen Services Management”, June 16, 2021

6.1.23 DHA-Procedural Instruction 6430.02, “Defense Medical Logistics (MEDLOG) Enterprise Activity (EA),” September 27, 2018

6.1.24 DoD Instruction 6430.02, “Defense Medical Logistics Program,” August 23, 2017

6.1.25 Guidelines for Environmental Infection Control in Health-Care Facilities (2003), U.S. Department of Health and Human Services Centers for Disease Control and Prevention (CDC), Updated: July 2019.

6.1.26 U.S. Department of Labor, Occupational Safety and Health Administration.

Occupational Exposure to Bloodborne Pathogens: final rule (29 CFR 1910.1030).

Federal Register 1991;56:64004–182.

6.1.27 Joint Committee on Healthcare Laundry Guidelines. Guidelines for Healthcare Linen Service. Hallendale, FL: Textile Rental Service Association of America, 1999.

6.1.28 U.S. Department of Labor, Occupational Safety and Health Administration.

Occupational Exposure to Bloodborne Pathogens: final rule (29 CFR 1910.1030).

Federal Register 1991;56:64004–182.

6.1.29 Garner JS, Favero MS. Guideline for handwashing and hospital environmental control. Atlanta, GA: U.S. Department of Health and Human Services, Public Health Service, Centers for Disease Control, 1985. Document No. 99–1117 (Also available at Infect Control 1986; 7: 231–43.)

6.1.30 HLAC Accreditation Standards, current edition.

6.1.31 American National Standards Institute/Association for the Advancement of Medical Instrumentation Standard ANSI/AAMI ST 65:2008, Processing of Reusable Surgical Textiles for Use in Healthcare Facilities

6.1.32 DoD Records Disposition Schedules, Record Group 330: Office of the Secretary of Defense, Oct 2023

6.1.33 U.S. Code of Federal Regulations, Title 29, Subpart 1910.1030

PART 7

ATTACHMENT AND TECHNICAL EXHIBIT LISTING

7. Attachment and Technical Exhibit List

7.1 Technical Exhibit A – Performance Requirements Summary

7.2 Technical Exhibit B – Deliverables Schedule

7.3 Technical Exhibit C – Example Pickup and Delivery Schedule

7.4 Technical Exhibit D – Example Identification, Standard Packaging, and Method of Finish for Bulk Laundry

7.5 Technical Exhibit E – Example Linen Serviceability Standards

7.6 Attachment 1 – Estimated Daily Workload Data

7.7 Attachment 2 – Quality Assurance Surveillance Report

TECHNICAL EXHIBIT A

Performance Requirements Summary (PRS)

PERFORMANCE

OBJECTIVE

STANDARD PERFORMANCE

THRESHOLD

ACCEPTABLE

QUALITY

LEVELS (AQLs)

METHOD OF

SURVEILLANCE

PRS#1 - PWS para (1.4) The Contractor shall provide clean and disinfected surgical textiles, sterile reusable surgical textile and other textile used in the caring of DUSAHC patients

The contractor shall provide services that prioritize infection control while optimizing industry best practice standards in support of the healthcare mission of providing quality healthcare textile products.

(PWS 1.4)

Zero Deviation from Standard

100% Inspection

PRS#2 - PWS para (5.2.2) The contractor shall receive, process, and return laundry and/or articles in accordance with the service response times as specified in Exhibit B.

Failure to adhere to the service response times requirement will be considered a deficiency in the Contractor's performance. (PWS 5.2.2)

Zero Deviation from Standard

100% Inspection

PRS#3 - PWS para ( 5.2.3) The contractor shall Re-perform Laundering. Any items found not meeting the requirements of the PWS shall be re-cleaned at no additional cost to the government.

Standards of Quality: The standards in Exhibit E will be used by the Government to assure quality in a finished product.

Failure to meet these standards will result in the product being returned for further cleaning.

(PWS 5.2.4)

Zero Deviation from Standard

100% Inspection

PRS #X - Service Contract Reporting

(SCR)

PWS 5.3

The Contractor shall completely fill in all the information in the format using the following web address www.sam.gov The contractor shall provide the estimated total cost (if any) incurred to comply with this reporting requirement.

Reporting period shall be the period of performance not to exceed 12 months ending September 30 of each government fiscal year and must be reported by 31 October of each calendar year. If contract period of performance ends prior to September 30, the contractor has 30 days from end date of the contract to complete the SCR requirement.

Zero Deviation from Standard

100% Inspection

TECHNICAL EXHIBIT B

DELIVERABLES SCHEDULE

Deliverable Frequency # of Copies Medium/Format Submit To

1.5.1.1 An

Analysis of Quality Control and Timeliness of Submittals

Within 30 days after contract award and no later than 30 days prior to any anticipated changes.

Insert 3 copies

One each to the Contracting Officer Representative

(COR)

Electronic delivery via email using Microsoft Office Word or Power Point 2013.

Contracting Officer’s Representati ve (COR)

1.5.1.2 The

Contractor shall inform the COR of issues or potential issues.

Within 24 hours of contract award and no later than 30 days prior the Contracting Officer Representative

(COR)

Electronic delivery via email using Microsoft Office

1.5.4.3.1 [Contractor Work Plan]

Within 10 days after contract award and no later than 30 days prior the Contracting Officer Representative

(COR)

Electronic delivery via email using Microsoft Office

1.6.3.2 [Individual Termination or Expiration of Employment

Within 24 hours of termination or cancellation of this contract,.

the Contracting Officer Representative

(COR)

Electronic delivery via email using Microsoft Office

1.6.3.3 [Contract Termination or Cancellation]

Within 24 hours of termination or cancellation of this contract, Insert 3 copies

One each to the Contracting Officer

Electronic delivery via email using Microsoft Office Word or Power Point 2013.

Contracting Officer’s

Deliverable Frequency # of Copies Medium/Format Submit To Representative

(COR)

1.6.4.1 [U.S.

Citizen

Within 24 hours of termination or cancellation of this contract, Insert 3 copies

One each to the Contracting Officer Representative

(COR)

Electronic delivery via email using Microsoft Office

1.9.2.7.5. The

contractor shall ensure that all new drivers complete AT Level I

Within 24 hours of termination or cancellation of this contract, Insert 3 copies

One each to the Contracting Officer Representative

(COR)

Electronic delivery via email using Microsoft Office

1.13 [Organizational Conflict of Interest (OCI)]

Immediate upon notification to the contracting officer.

Insert 3 copies

One each to the Contracting Officer Representative

(COR)

Electronic delivery via email using Microsoft Office

Officer

1.23.1 [Anti- Terrorism (AT) Level I Training:]

Within 7 days after contract award and no later than 30 days prior the Contracting Officer Representative

(COR)

Electronic delivery via email using Microsoft Office

1.5.1.1 An

Analysis of Quality Control

Within 30 days after contract award and no later than 30 days prior

Insert 3 copies

One each to the Contracting Officer

Electronic delivery via email using Microsoft Office

Contracting Officer’s and Timeliness of Submittals

(COR)

1.5.1.2 The

Contractor shall inform the COR of issues or potential issues.

Within 24 hours of contract award and no later than 30 days prior the Contracting Officer Representative

(COR)

Electronic delivery via email using Microsoft Office

1.5.4.3.1 [Contractor Work Plan]

Within 10 days after contract award and no later than 30 days prior the Contracting Officer Representative

(COR)

Electronic delivery via email using Microsoft Office

1.6.3.2 [Individual Termination or Expiration of Employment

Within 24 hours of termination or cancellation of this contract,.

the Contracting Officer Representative

(COR)

Electronic delivery via email using Microsoft Office

1.6.3.3 [Contract Termination or Cancellation]

Within 24 hours of termination or cancellation of this contract, Insert 3 copies

One each to the Contracting Officer Representative

(COR)

Electronic delivery via email using Microsoft Office

1.6.4.1 [U.S.

Citizen

Within 24 hours of termination or cancellation of this contract, Insert 3 copies

One each to the…