PERFORMANCE WORK STATEMENT.docx

75H70626R00022

PERFORMANCE WORK STATEMENT (PWS)

Pharmacy Services Standing Rock Service Unit (SRSU) Fort Yates Hospital (FYH) and McLaughlin IHS Clinic

1.0 BACKGROUND

1.1 General

The Indian Health Service (IHS), Standing Rock Service Unit (SRSU), requires contractor-provided pharmacist services to support the delivery of safe, effective, and timely pharmaceutical care to eligible IHS beneficiaries at Fort Yates Hospital (FYH), Fort Yates, North Dakota, and the McLaughlin IHS Clinic, McLaughlin, South Dakota.

The Contractor shall provide qualified pharmacist personnel capable of independently performing pharmacy-related clinical services in accordance with applicable Federal regulations, IHS policies, professional pharmacy standards, facility requirements, and the performance requirements identified within this Performance Work Statement (PWS).

The Contractor shall furnish all personnel, supervision, management, and incidental resources necessary to successfully accomplish the requirements described herein, except for those items specifically identified as Government-furnished.

Contractor personnel performing under this requirement shall provide services as non-personal services contractors and shall not be considered employees, agents, or representatives of the Federal Government.

The Contractor shall be responsible for all personnel management functions, including recruitment, employment, compensation, supervision, scheduling, and administrative support necessary to perform the requirements of this PWS.

1.2 Purpose

The purpose of this requirement is to obtain qualified pharmacist services to ensure continuity of pharmacy operations, medication management, clinical pharmacy support, and patient care services for SRSU healthcare facilities.

The Contractor shall ensure pharmacy services are delivered in a manner that supports:

· Patient safety;

· Appropriate medication management;

· Compliance with applicable pharmacy laws and regulations;

· Compliance with IHS healthcare policies and procedures;

· Accurate and timely clinical documentation;

· Effective coordination with Government healthcare personnel; and

· Continuous availability of pharmacy services based upon Government requirements.

The Contractor shall provide pharmacy services that meet or exceed applicable professional standards and Government performance requirements.

1.3 Period of Performance

The anticipated period of performance shall consist of one (1) six-month base period and nine (9) six-month option periods:

The Government may exercise option periods in accordance with the terms and conditions of the resulting contract.

The Government does not guarantee a minimum quantity of services beyond any minimum contractual obligation identified in the resulting contract.

The Contractor shall provide services based upon Government requirements, mission needs, operational priorities, and available funding.

1.4 Place of Performance

The Contractor shall provide pharmacy services at the following Government healthcare facilities:

Fort Yates Hospital (FYH) 10 Standing Rock Avenue Fort Yates, ND 58538 McLaughlin IHS Clinic 701 East 6th Street McLaughlin, SD 57642 The Government reserves the right to adjust service locations based upon operational requirements, mission needs, and patient care demands.

2.0 APPLICABLE DOCUMENTS, POLICIES, AND REFERENCES

The Contractor shall perform all services in accordance with applicable Federal laws, regulations, policies, professional standards, and IHS requirements, including but not limited to the following:

2.1 Indian Health Service Policies

The Contractor shall comply with applicable provisions of:

· Indian Health Service Manual (IHM);

· IHS pharmacy policies and procedures;

· Facility-specific policies and procedures;

· Credentialing and privileging requirements;

· Health Information Management requirements; and

· Patient safety requirements.

The IHS Manual is available at:

https://www.ihs.gov/IHM/

2.2 Healthcare Privacy and Security Requirements

The Contractor shall comply with all applicable requirements related to patient privacy, confidentiality, and information security, including but not limited to:

· Privacy Act of 1974, as amended;

· Health Insurance Portability and Accountability Act (HIPAA);

· Applicable Department of Health and Human Services (HHS) privacy requirements;

· IHS Privacy and Information Security policies; and

· Applicable electronic health record security requirements.

2.3 Professional Standards

Pharmacy services shall meet or exceed applicable professional standards established by:

· Applicable State Board of Pharmacy requirements;

· The Joint Commission (TJC) standards, where applicable;

· Recognized national pharmacy practice standards;

· Applicable Centers for Medicare and Medicaid Services (CMS) requirements; and

· Requirements identified within this PWS.

2.4 Definitions and Acronyms

For purposes of this PWS, the following definitions apply:

Contracting Officer (CO):

The individual authorized to enter into, administer, modify, and terminate contracts on behalf of the Government.

Contract Specialist (CS):

The individual responsible for assisting with contract administration activities under the authority of the Contracting Officer.

Contracting Officer’s Representative (COR):

A Government employee appointed by the CO to monitor contractor performance and verify compliance with contract requirements. The COR has no authority to modify contract terms, conditions, price, quantity, or scope.

Contractor:

The firm responsible for providing qualified pharmacist personnel and required resources necessary to accomplish the requirements of this PWS.

Contractor-Provided Pharmacist Personnel:

Licensed pharmacist personnel assigned by the Contractor to perform services under the resulting contract.

Electronic Health Record (EHR):

The computerized system utilized by IHS for documenting, maintaining, and managing patient healthcare information.

National Provider Identifier (NPI):

A unique identifier assigned to healthcare providers for healthcare transactions.

Ongoing Professional Practice Evaluation (OPPE):

A process used to evaluate continuing professional performance and competency.

Focused Professional Practice Evaluation (FPPE):

A process used to evaluate specific professional performance areas when additional monitoring is required.

Performance Work Statement (PWS):

The document that defines the performance requirements and standards applicable to contractor services.

Quality Assurance Surveillance Plan (QASP):

The Government plan used to monitor contractor performance.

Period of Performance (POP):

The period during which contractor services are required and authorized.

3.0 PERFORMANCE REQUIREMENTS

3.1 General Performance Requirement

The Contractor shall provide qualified pharmacist personnel capable of performing pharmacy services necessary to support SRSU healthcare operations.

The Contractor shall ensure assigned pharmacist personnel:

· Maintain required professional qualifications;

· Provide safe and effective pharmaceutical care;

· Perform within approved scope of practice and clinical privileges;

· Maintain required certifications and training;

· Comply with applicable IHS policies and procedures;

· Maintain accurate clinical documentation; and

· Support continuity of pharmacy services.

The Contractor shall provide all management, supervision, and administrative support necessary to ensure successful performance.

3.2 Pharmacy Services Performance Requirements

The Contractor shall provide pharmacist services necessary to support the pharmaceutical care needs of SRSU facilities.

Performance shall include, but not be limited to:

3.2.1 Medication Management

Contractor-provided pharmacist personnel shall:

· Review, process, and manage medication-related activities in accordance with applicable pharmacy procedures;

· Support safe medication dispensing practices;

· Identify and address medication-related concerns;

· Promote appropriate medication use;

· Support medication safety initiatives; and

· Follow all established IHS pharmacy policies and procedures.

3.2.2 Clinical Pharmacy Support

Contractor-provided pharmacist personnel shall provide clinical pharmacy support consistent with assigned privileges and applicable standards of care.

Services may include:

· Medication reconciliation;

· Patient counseling;

· Medication therapy monitoring;

· Drug information support;

· Clinical consultation with healthcare providers; and

· Participation in quality improvement activities.

3.2.3 Continuity of Pharmacy Services

The Contractor shall maintain sufficient staffing capability to meet Government-directed pharmacy requirements.

The Contractor shall:

· Provide qualified pharmacist personnel necessary to support uninterrupted pharmacy operations;

· Provide qualified replacement personnel when assigned personnel are unavailable;

· Maintain contingency capability to prevent interruption of pharmacy services;

· Provide personnel capable of meeting Government-established coverage requirements; and

· Coordinate staffing requirements with the COR and designated Government representatives.

3.2.4 Staffing Requirements

The Government anticipates a requirement for pharmacist support equivalent to approximately two (2.0) full-time equivalent (FTE) positions to support pharmacy operations at SRSU facilities.

This estimate is provided for planning purposes only and does not represent:

· A guaranteed quantity of services;

· A minimum staffing obligation;

· A guaranteed workload; or

· A basis for payment.

Actual staffing requirements may vary based upon:

· Patient care requirements;

· Facility operational needs;

· Pharmacy workload;

· Availability of Government personnel;

· Budget limitations; and

· Mission requirements.

The Contractor shall provide sufficient qualified pharmacist personnel to meet Government-directed pharmacy service requirements.

3.2.5 Pharmacy Coverage Requirements

The Contractor shall provide pharmacist coverage necessary to support Government pharmacy operations.

Expected pharmacy operations include:

Fort Yates Hospital Pharmacy

· Continuous pharmacy operations, including after-hours pharmacy support requirements as directed by the Government.

McLaughlin IHS Clinic Pharmacy

· Routine pharmacy operations generally occurring during normal Government business hours.

The Contractor shall coordinate pharmacist availability and coverage requirements with the COR to ensure continuity of pharmacy services.

The Government may adjust coverage requirements based upon:

· Patient care demands;

· Facility operations;

· Staffing availability; and

· Mission requirements.

4.0 PERSONNEL QUALIFICATIONS AND CONTRACTOR PERFORMANCE REQUIREMENTS

4.1 Contractor Personnel Requirements

The Contractor shall provide pharmacist personnel who possess the qualifications, experience, licenses, certifications, and competencies necessary to successfully perform pharmacy services required under this PWS.

The Contractor shall ensure all assigned personnel:

· Are professionally qualified and properly credentialed;

· Maintain current and unrestricted professional licenses;

· Maintain required certifications and training;

· Perform only within their authorized scope of practice and privileges;

· Maintain competency necessary to provide safe patient care; and

· Comply with all applicable Federal, State, local, and IHS requirements.

The Contractor shall be responsible for all personnel-related matters, including recruitment, compensation, benefits, employment taxes, supervision, scheduling, and personnel management.

Contractor personnel shall not be considered Government employees for any purpose.

4.2 Required Pharmacist Qualifications

4.2.1 Professional License

The Contractor shall provide pharmacist personnel who possess a current, full, and unrestricted license to practice pharmacy issued by a State, Territory, Commonwealth of the United States, or the District of Columbia.

The Contractor shall ensure assigned pharmacist personnel do not have:

· A restricted license;

· Suspended license;

· Revoked license;

· Voluntarily surrendered license pending disciplinary action; or

· Denied license application due to professional misconduct.

The Contractor shall provide verification of licensure upon request by the Contracting Officer (CO) or Contracting Officer’s Representative (COR).

4.2.2 Certifications

The Contractor shall ensure pharmacist personnel maintain required certifications throughout contract performance.

At a minimum, assigned pharmacist personnel shall maintain:

· Current Basic Life Support (BLS) certification;

· Required continuing education requirements;

· Facility-required pharmacy certifications; and

· Other certifications required by applicable IHS policies.

Documentation of certifications shall be provided to the Government upon request and during credentialing activities.

4.2.3 Technical Competency

The Contractor shall ensure pharmacist personnel possess the knowledge, skills, and abilities necessary to perform required pharmacy services.

Personnel shall demonstrate proficiency in:

· Pharmacy operations;

· Medication management;

· Electronic Health Record (EHR) documentation;

· Patient safety practices;

· Clinical pharmacy processes;

· Applicable IHS pharmacy procedures; and

· Professional communication.

The Contractor shall provide documentation supporting competency, education, training, and professional experience when requested by the CO or COR.

4.3 Required Training

The Contractor shall ensure assigned pharmacist personnel complete all required Government training prior to performing services requiring such training.

Required training may include:

· Basic Life Support (BLS);

· Electronic Health Record (EHR) training;

· IHS Privacy and Information Security Awareness;

· Rules of Behavior;

· HIPAA Privacy training;

· Prevention of Workplace Harassment/No Fear training; and

· Other mandatory training identified by IHS.

The Contractor shall provide evidence of completed training upon request.

4.4 Health Screening and Occupational Requirements

The Contractor shall ensure pharmacist personnel meet applicable occupational health requirements prior to providing services.

The Contractor shall provide documentation demonstrating compliance with required screenings, which may include:

4.4.1 Tuberculosis Screening

The Contractor shall provide evidence of current tuberculosis screening.

For personnel with positive screening results, documentation demonstrating appropriate medical evaluation and clearance shall be provided.

4.4.2 Immunization Requirements

The Contractor shall ensure personnel meet applicable healthcare worker immunization requirements, including:

· Measles, Mumps, Rubella (MMR) immunity documentation; and

· COVID-19 vaccination documentation or approved exemption, when applicable.

4.4.3 Bloodborne Pathogen Compliance

The Contractor shall comply with Occupational Safety and Health Administration (OSHA) requirements related to occupational exposure to bloodborne pathogens.

The Contractor shall:

· Maintain exposure control procedures;

· Provide required training;

· Maintain required records;

· Provide appropriate post-exposure evaluation; and

· Ensure personnel comply with applicable infection prevention practices.

4.5 National Provider Identifier (NPI)

The Contractor shall ensure pharmacist personnel possess appropriate National Provider Identifier (NPI) information when required for healthcare transactions.

The Contractor shall provide applicable NPI documentation and associated taxonomy information to the Government upon request.

4.6 Conflict of Interest

The Contractor shall identify and disclose any actual, potential, or perceived conflicts of interest related to performance under this contract.

The Contractor shall provide:

· Written disclosure identifying relevant conflicts;

· Mitigation plan addressing identified conflicts; and

· Updated disclosures throughout contract performance when circumstances change.

4.7 Citizenship and Employment Eligibility Requirements

The Contractor shall comply with all applicable Federal requirements concerning employment eligibility and immigration requirements.

The Contractor shall:

· Ensure personnel are legally authorized to perform contracted services;

· Comply with applicable E-Verify requirements;

· Prevent unauthorized individuals from performing services under this contract; and

· Obtain similar certifications from subcontractors, when applicable.

4.8 Office of Inspector General (OIG) Exclusion Screening

The Contractor shall ensure all personnel performing services under this contract are screened against applicable Federal exclusion databases.

The Contractor shall:

· Review the HHS Office of Inspector General (OIG) List of Excluded Individuals/Entities;

· Ensure excluded individuals do not perform services under this contract; and

· Provide certification of compliance upon request.

4.9 Key Personnel and Staffing Continuity

The Contractor shall maintain sufficient qualified pharmacist personnel to support uninterrupted pharmacy operations.

The Contractor shall:

· Maintain adequate staffing capability;

· Provide qualified replacement personnel when required;

· Maintain credentialed personnel available for assignment; and

· Support Government requests for pharmacist coverage.

The Government estimates the requirement may require staffing equivalent to approximately two (2.0) FTE positions; however, this estimate is provided for planning purposes only and does not establish a guaranteed workload, minimum staffing requirement, or payment obligation.

4.10 Personnel Substitution

The Contractor shall minimize substitutions of assigned pharmacist personnel to promote continuity of care.

During the first ninety (90) calendar days of performance, substitutions shall only occur due to circumstances including:

· Illness;

· Death;

· Employment termination; or

· Other circumstances approved by the Government.

The Contractor shall notify the CO of personnel changes and provide replacement personnel information prior to substitution.

The Government reserves the right to reject contractor personnel whose conduct, performance, qualifications, or actions negatively impact patient care or facility operations.

4.11 Contingency Staffing Plan

The Contractor shall maintain a contingency plan to ensure continuity of pharmacy services.

The contingency plan shall identify:

· Replacement staffing procedures;

· Available qualified pharmacist personnel;

· Notification procedures; and

· Estimated response times.

The Contractor shall maintain the capability to provide replacement pharmacist coverage within one week when required.

5.0 CLINICAL PERFORMANCE REQUIREMENTS

5.1 Provision of Pharmacy Services

The Contractor shall provide pharmacy services that meet or exceed applicable professional standards and Government requirements.

Contractor personnel shall provide services consistent with:

· Approved clinical privileges;

· Scope of practice;

· IHS policies;

· Facility procedures;

· Applicable pharmacy regulations; and

· Recognized standards of care.

5.2 Direct Patient Care Requirements

The Contractor shall ensure pharmacist personnel provide clinical pharmacy services consistent with Government requirements and applicable professional standards.

Activities may include:

· Medication management;

· Patient counseling;

· Clinical consultations;

· Medication therapy monitoring;

· Medication reconciliation; and

· Other pharmacy-related patient care activities.

The Contractor shall ensure services are appropriately balanced with administrative and quality activities necessary to support pharmacy operations.

5.3 Administrative and Quality Activities

Contractor personnel shall participate in administrative activities necessary to support effective pharmacy operations.

Activities may include:

· Quality improvement meetings;

· Pharmacy staff meetings;

· Patient safety activities;

· Performance improvement initiatives;

· Required documentation;

· Committee participation; and

· Other pharmacy-related activities directed by authorized Government personnel.

5.4 Electronic Health Record Documentation

The Contractor shall ensure pharmacist personnel accurately document patient care activities in the applicable IHS electronic health record system.

Documentation shall:

· Be complete and timely;

· Support patient care decisions;

· Meet applicable IHS documentation requirements;

· Support applicable billing requirements, when applicable; and

· Comply with privacy and security requirements.

5.5 Patient Safety Requirements

The Contractor shall comply with all applicable patient safety requirements.

Contractor personnel shall:

· Identify medication-related safety concerns;

· Report adverse events;

· Report medication errors;

· Participate in corrective actions when appropriate; and

· Notify the COR of reportable incidents within twenty-four (24) hours or as soon as practicable.

6.0 QUALITY ASSURANCE AND PERFORMANCE MANAGEMENT

6.1 Quality Assurance Surveillance

The Government will monitor contractor performance through the Quality Assurance Surveillance Plan (QASP).

The Government’s surveillance methods may include:

· Review of documentation;

· Review of credentialing records;

· Performance evaluations;

· Quality improvement data;

· OPPE/FPPE reviews;

· Direct observation;

· Patient safety reporting;

· Service completion documentation; and

· Other appropriate surveillance methods.

Government surveillance does not relieve the Contractor of responsibility for meeting all contract requirements.

6.2 Performance Standards

The Contractor shall meet established performance requirements identified within this PWS.

Performance areas include:

· Provider qualifications;

· Clinical competency;

· Patient access;

· Documentation accuracy;

· Patient safety;

· Mandatory training completion;

· Privacy and confidentiality compliance; and

· Professional conduct.

Failure to meet performance requirements may result in corrective action, increased surveillance, adverse past performance reporting, reduction of services, or other remedies available under the contract.

6.3 Provider Performance Evaluation

Contractor pharmacist personnel shall participate in Government performance evaluation processes.

Evaluation areas may include:

· Patient care performance;

· Pharmaceutical knowledge;

· Practice improvement;

· Communication skills;

· Professionalism; and

· System-based practice.

The Government may conduct:

· Focused Professional Practice Evaluation (FPPE); and

· Ongoing Professional Practice Evaluation (OPPE).

6.4 Credentialing and Privileging Compliance

The Contractor shall ensure all pharmacist personnel maintain current credentialing documentation.

The Contractor shall provide documentation related to:

· Licensure;

· Certifications;

· Education;

· Training;

· Professional experience;

· Competency verification; and

· Other credentialing requirements.

6.5 Contractor Performance Reporting

The Government will evaluate contractor performance in accordance with applicable Federal acquisition requirements.

For contracts requiring evaluation, performance information may be documented through the Contractor Performance Assessment Reporting System (CPARS).

The Contractor shall have the opportunity to review and provide comments on performance evaluations in accordance with applicable procedures.

7.0 GOVERNMENT RESPONSIBILITIES

7.1 Contract Administration

The Government shall administer the contract in accordance with applicable Federal Acquisition Regulations (FAR), Health and Human Services (HHS) acquisition regulations, Indian Health Service (IHS) policies, and agency procedures.

The Contracting Officer (CO) is the only Government official authorized to:

· Enter into, modify, or terminate the contract;

· Make changes affecting contract terms and conditions;

· Approve changes to scope, price, quantity, or period of performance; and

· Provide contractual direction to the Contractor.

The Contractor shall direct all contractual matters requiring official action to the CO.

7.2 Contract Specialist Responsibilities

The Contract Specialist (CS), acting under the authority of the CO, shall assist with contract administration activities, which may include:

· Processing contract actions;

· Coordinating contract documentation;

· Assisting with communication between Government and Contractor representatives;

· Supporting contract file documentation;

· Assisting with invoice and performance documentation review; and

· Maintaining acquisition records.

The CS does not have authority to modify contract terms unless specifically authorized by the CO.

7.3 Contracting Officer’s Representative (COR) Responsibilities The COR shall serve as the Government’s primary representative for monitoring contractor performance.

The COR shall:

· Monitor contractor compliance with this PWS;

· Review performance documentation;

· Verify satisfactory completion of required services;

· Maintain performance records;

· Review contractor invoices and supporting documentation;

· Identify performance deficiencies;

· Notify the CO of contractor non-performance; and

· Provide performance information necessary for contract administration.

The COR shall not:

· Direct Contractor personnel as Government employees;

· Make changes to contract requirements;

· Authorize additional work;

· Change contract price, schedule, or scope; or

· Provide unauthorized commitments.

7.4 Government-Furnished Resources

The Government may provide access to facilities, equipment, systems, and information necessary for contractor personnel to perform required services.

Government-furnished resources may include:

· Clinical workspace;

· Access to applicable IHS systems;

· Electronic Health Record access;

· Facility policies and procedures;

· Patient care information necessary to perform authorized duties; and

· Other resources identified by the Government.

The Contractor shall safeguard all Government-furnished resources and use them only for authorized contract performance.

7.5 Government Quality Monitoring

The Government shall evaluate contractor performance using surveillance methods identified within the Quality Assurance Surveillance Plan (QASP).

Government monitoring may include:

· Review of contractor documentation;

· Review of patient care records;

· Review of credentialing documentation;

· Observation of service delivery;

· Review of complaints;

· Review of performance metrics; and

· Other reasonable surveillance activities.

Government surveillance does not relieve the Contractor of responsibility for meeting all contract requirements.

8.0 CONTRACTOR DELIVERABLES AND REPORTING REQUIREMENTS

8.1 General Reporting Requirements

The Contractor shall provide accurate, complete, and timely documentation required by this PWS and the resulting contract.

The Contractor shall ensure all reports and deliverables:

· Are submitted in the required format;

· Contain accurate information;

· Are submitted within required timelines; and

· Support Government contract administration and performance monitoring.

8.2 Required Deliverables

8.3 Personnel Documentation

The Contractor shall provide documentation demonstrating personnel qualifications prior to assignment and upon request.

Documentation may include:

· Professional licenses;

· Certifications;

· Training records;

· Credentialing information;

· Competency verification;

· National Provider Identifier (NPI) documentation; and

· Other required professional records.

8.4 Quality Control Plan

The Contractor shall maintain a Quality Control Plan describing the methods used to ensure compliance with contract requirements.

The Quality Control Plan shall address:

· Personnel qualifications;

· Staffing continuity;

· Documentation processes;

· Patient safety processes;

· Compliance monitoring;

· Corrective action procedures; and

· Internal quality assurance activities.

The Contractor shall update the Quality Control Plan when significant changes occur affecting contract performance.

9.0 INVOICE AND PAYMENT REQUIREMENTS

9.1 Invoice Submission Requirements

The Contractor shall submit invoices in accordance with contract requirements and applicable Federal payment procedures.

Invoices shall be submitted no later than the twentieth (20th) workday of the month following the period of services provided.

A proper invoice shall include:

· Contractor name and address;

· Invoice date;

· Invoice number;

· Contract number;

· Applicable order number, if applicable;

· Period of services covered;

· Description of services provided; and

· Total fixed-price amount billed.

The Contractor shall not invoice based upon individual personnel hours, hourly labor rates, or time worked.

9.2 Supporting Documentation Requirements

The Contractor shall provide supporting documentation sufficient for the Government to verify satisfactory completion of required services.

Supporting documentation may include:

· Monthly service completion reports;

· Identification of assigned pharmacist personnel;

· Credentialing documentation;

· Training verification;

· Performance documentation;

· Incident reports, when applicable; and

· Other documentation reasonably requested by the COR.

Verification of services shall be based upon satisfactory performance of contract requirements and not solely upon hours worked.

9.3 Payment Adjustments

The Contractor shall be compensated in accordance with the firm-fixed-price terms of the resulting contract.

The Government may reduce or withhold payment, when authorized by contract terms, for:

· Failure to provide required pharmacy services;

· Failure to meet established performance requirements;

· Failure to provide qualified pharmacist personnel;

· Failure to provide required documentation;

· Unacceptable performance; or

· Other contract deficiencies affecting entitlement to payment.

Any payment adjustment shall be determined by the Contracting Officer in accordance with applicable contract terms and Federal regulations.

9.4 Performance-Based Remedies

If the Contractor fails to meet applicable performance requirements identified within this PWS and the QASP, the Government may implement appropriate contractual remedies.

Potential remedies may include:

· Contractor corrective action plans;

· Increased surveillance;

· Performance improvement requirements;

· Adverse past performance documentation;

· Reduction of payment where authorized;

· Replacement of unacceptable personnel; or

· Other remedies available under the contract.

The COR shall document deficiencies and provide information to the CO for final determination.

10.0 PERFORMANCE REQUIREMENTS SUMMARY (PRS)

The Government will evaluate contractor performance using the following performance requirements:

10.1 Quality Assurance Surveillance Plan (QASP) Alignment

The Government will develop and maintain a Quality Assurance Surveillance Plan (QASP) to monitor contractor performance.

The QASP shall identify:

· Performance objectives;

· Performance standards;

· Acceptable quality levels;

· Surveillance methods;

· Surveillance frequency;

· Government monitoring responsibilities; and

· Corrective action procedures.

The QASP is intended to provide reasonable assurance that the Contractor delivers required pharmacy services in accordance with contract requirements.

The Contractor remains responsible for quality control, compliance with contract requirements, and successful completion of all required pharmacy services.

PWS 2