PERFORMANCE WORK STATEMENT.docx

PERFORMANCE WORK STATEMENT

1.0 Background:

Marine Barracks Washington requires a comprehensive Household Management (HHM) Training Course, structured in three distinct phases. This course will educate members of the Marine Corps Enlisted Aide Program (MCEAP) on industry best practices for formal household services protocol, operations management, effective communication, and customs.

2.0 Objectives:

The HHM Training Course aims to:

six months.

2.4 Enhance understanding of formal household protocols for diverse guests in a variety of diverse global locations.

3.0 Course Details:

3.1 Schedule: Training must occur annually between the months of September 20XX to September 20XX, excluding June through August (Summer months).

3.2 Training Requirements: Training will be divided into four phases. Phase one through through three are envisioned to be in tandom on a single task order. Phase four is envisioned to potential, potentially on the same task order or as a stand alone supporting different participants.

for an estimated 48 participants.

for no more than 4 continuous weeks, Monday to Saturday, 0800-1700, at a designated government facility.

3.2.3 Phase Three - Household Management Manual Creation:

• Estimated 48 participants participate in one-hour monthly coaching sessions (delivered by means most economical, Example virtual/phone/in person, if practical and at Contractor’s own risk) over a period of six months.

six months.

• Sessions guide the development of the manual in accordance with Attachment 002 Index.

by means most economical. Example virtual/phone/in person, if practical and at Contractor’s own risk) over a period of three months.

4.0 General:

4.1 Access: Contractor personnel will undergo the DBIDS system, including site visits.

Form 5512/5518 will be provided.

4.2 Parking: Provided by the Government. Contractor must submit vehicle details seven days before training.

4.3 Support: The Government will supply food, beverages, seating, and multimedia connections for on-site training.

5.0 Performance Location for on-site training:

Marine Barracks Washington, 8th & I Streets SE, Washington, DC 20390 (or other desiganted Government location determined on issued task order; radius of location, using Washington DC as center, will not exceed 25 miles).

6.0 Performance Requirements Summaries (PRSs):

PRS 1: Phase One - Online Training

• Performance Standard: Delivery of a 20-hour self-paced study course for an estimated 48 participants on topics including Tea/Coffee Service, Wine Management, Event Management, and more.

• Participants were grouped (where applicable) in accordance with the Task Order.

Example no other parties were not allowed to participate that were not associated with the Task Order except for the Contracting Officer Representative (COR) (Observer) and Contracting Officer (Observer).

• Acceptable Quality Level (AQL): 95% of participants complete the online training with a minimum passing score (to be defined by the course criteria).

• Monitoring Method: Review of online completion reports and participant feedback forms.

Method: Provide an electronic report by email, per task order, that identifies participants by name, score, and hours trained. Submission of report to include surveys (Attachment 001) that were disseminated and returned.

Due: Seven days after phase one is completed

Who to send: Contracting Officer Representative (COR)

PRS 2: Phase Two - In-Person Training

• Performance Standard: Execution of 140 hours of practical training over 4 weeks, Monday to Saturday, 0800-1700, for an estimated 48 participants annually at the designated government facility.

Method: Provide an electronic report by email, per task order, that identifies participants by name, score, and hours trained. Submission of report to include surveys that were disseminated and returned. Submission of participants’ daily attendance record.

Due: Seven days after phase two is completed

Who to send: Contracting Officer Representative (COR)

PRS 3: Phase Three - Household Management Manual Creation

Method: Provide an electronic report by email, per task order, that identifies participants by name, attendance to coaching, and hours trained. Submission of report to include surveys that were disseminated and returned. Submission to include a coordinated manual.

Due: Seven days after phase three is completed

Who to send: Contracting Officer Representative (COR)

PRS 4: Phase Four - Household Management Manual Maintenance

· Participants were grouped (where applicable) in accordance with the Task Order.

Example no other parties were allowed to participate that were not associated with the Task Order except for the COR (Observer) and Contracting Officer (Observer).

· AQL: 90% of participants produce a satisfactory HHM manual by the end of three months.

· Monitoring Method: Monthly progress reports, participant feedback/surveys (Attachment 001), and final manual review (at a minimum meeting attachment 002).

Method: Provide an electronic report by email, per task order, that identifies participants by name, attendance to coaching, and hours trained. Submission of report to include surveys that were disseminated and returned. Submission to include a coordinated manual.

Due: Seven days after phase three is completed

Who to send: Contracting Officer Representative (COR)