PWS - Audio/Visual Support for NAVSUP Fleet Logistics Center San Diego

1. GENERAL

This is a non-personnel services contract to provide audio/visual (AV) technical services, including troubleshooting, repair, and installation to NAVSUP Fleet Logistics Center San Diego (FLCSD) on an as-needed basis.

The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn, is responsible to the Government.

2. BACKGROUND

FLCSD is requesting audio/visual services for six buildings aboard Naval Base San Diego and one building aboard Naval Base Coronado. These buildings contain conference rooms, training rooms, kitchens, offices, and audio/visual rooms.

3. SCOPE

The scope of this work is to provide regular audio/visual support services for seven buildings occupied by Fleet Logistics Center San Diego (FLCSD). The goal of the AV support is to keep the equipment running, to troubleshoot, and repair the equipment as required, move connections from one location to another, install new connections, ensure computer images display on flat screens, and recommend upgrades in accordance with PWS.

4. TASKS

The Contractor shall furnish all work, management, supervision, labor and materials necessary to ensure the effective and efficient performance of functions identified throughout this PWS. The Contractor must be capable of providing flexible, responsive, and high-quality services and support. The Contractor shall perform all work necessary to ensure the effective and efficient performance of functions identified throughout this PWS.

4.1 TROUBLESHOOTING & REPAIR

The Contractor shall perform the following troubleshooting, repair, cabling/wiring location moves, and cabling/wiring installation to diagnose and remedy equipment performance problems and to move or install existing or new wiring and cabling:

Diagnose the cause of malfunctions of existing audiovisual systems Furnish repair for any malfunctioning equipment Remove and replace failed systems Repair failed mounting hardware and fasteners Determine why image is not projecting Determine why speakers are not providing sound Replace worn and/or broken cabling as required Correct bad input sources such as pins, cables, and/or connectors Recommend upgrades when technology has changed and/or improved Determine why laptop is not projecting image when connected (if applicable) Relocate physical wire/cable connections when/where required such as from the floor to the wall Install new connections if the room configuration changes, if new equipment is purchased, if the room is upgraded, or to increase overall A/V efficiency.

Repair/upgrade/replace cables and/or wires when required to ensure computer image displays on screen

4.2 SUPPORT SERVICES

The Contractor shall provide annual support services to review cable connections and functioning.

The Contractor shall test all audio and video connections

The Contractor shall test all laptop connections The Contractor shall inspect all cables for fraying or wear The Contractor shall test all flat screens for image and clarity The Contractor shall test all the equipment in the audio/visual rooms for proper functioning

4.2.1 ROUTINE SERVICE REQUEST

• The Contractor shall provide a written cost estimate for all requested services (e.g., troubleshooting, repairs, installations) within 2 business days from the date the request is submitted to the COR.

The cost estimate shall include a description of equipment/materials, the estimated number of hours required to perform the service, the associated labor cost, replacement parts/supplies names and costs, and the grand total cost of the service. Services shall be performed for no more than three (3) working days from the date the cost estimate is approved by the COR. All cost estimates for services or repairs must be approved by the COR. Communication will be by email for routine requests.

4.2.2 ADDITIONAL REQUIREMENTS IDENTIFIED DURING A SERVICE CALL

• When an additional service requirement is identified while the Contractor is on-site for a previously scheduled service call, the additional work may be performed by the Contractor as long as: (a) it can be performed during normal working hours, and (b) it can be accomplished without deviating from the originally scheduled service. When the newly identified work cannot be completed on the same day, the Contractor shall communicate with the COR to schedule a separate visit for approval. COR approval is not required when additional work is discovered during a scheduled service call ONLY when there is no associated additional cost to the Government. All other services requiring parts and/or labor costs must be submitted as a new cost estimate and approved by the COR.

4.2.3 PARTS AND SUPPLIES

• The Contractor shall acquire brand new, OEM (Original Equipment Manufacturer) only parts and supplies needed to complete the performance of the required services, using the most economic means to ensure equipment is repaired with minimal downtime. Re-conditioned or re-furbished components or parts may be used if it can be shown that use of such a component or part is a customary commercial practice and is approved in advance by the COR. Fair and reasonable pricing shall be demonstrated to the COR. Proof of pricing can be from internet sources, manufacturer pricing schedules, or other public sources. All procurement of replacement parts and supplies must be approved by the COR.

• The total cost of services shall not exceed the amounts in the Not-To-Exceed (NTE) CLIN. The contractor may only charge for the actual labor hours required and parts/supplies used for the service. If during a service call it becomes clear that the required service or parts will cause the total cost to exceed the NTE CLIN, the contractor is responsible for immediately stopping performance and promptly notifying the COR.

5. LOCATIONS

5.1 B116 (NBSD)

5.2 B3322 (NBSD)

5.3 B3322T (NBSD)

5.4 B280 (NBSD)

5.5 B3376 (NBSD)

5.6 B3155 (NBSD)

5.7 B661 (NBC)

6. SPECIAL REQUIREMENT

6.1 Access to the base:

The vendor must be able to access Naval Base San Diego (NBSD) and Naval Base Coronado (NBC) on their own and will be escorted when inside of the FLCSD buildings.

Base Access. It will be the responsibility of the contractor/ technician to seek and be granted access to appropriate military base prior to each event.

Details for Naval Base San Diego (NBSD) Base access procedures, can be found at:

https://cnrsw.cnic.navy.mil/Installations/NAVBASE-San-Diego/Operations-and- Management/SECURITY/Base-Access/

METRO EXPEDITED ACCESS (follow directions at the link above, this information is for situational awareness only and could change over time):

Download and fill out the SECNAV 5512-1 form Driver should email the completed form to CNRSW_HQ_PARKING@us.navy.mil or call 619-705-6789.

Once form receipt is acknowledged, driver will be directed to proceed to Naval Base San Diego Visitor Control Center in 3 business days.

NBSD Visitor Control Center (VCC) (formerly known as Pass and Decal) address is 3101 Harbor Drive, San Diego, CA. 92136 Hours of Operation: Monday - Friday 0630 to 1530 (6:30 a.m. to 3:30 p.m.)

Closed Federal Holidays Primary: 619-556-5336 Secondary: 619-726-5706 nbsd_baseaccess@us.navy.mil

7. SECURITY AND SAFETY

All Contractor personnel must be U.S. citizens. NBSD and NBC are DOD facilities and are subject to the security and access restrictions typical of any United Stated Naval base. The Contractor is responsible for ensuring that all staff employed by the contractor who will be involved in work on the base are eligible for access to NBSD/NBC and have the appropriate identification. All motor vehicles used by the Contractor must meet requirements for use on a facility operated by the United States Navy.

8. PERIOD OF PERFROMANCE

The resulting purchase order includes a base period and four option periods that may be extended at the discretion of the Government. To exercise the option, the Contracting Officer will issue a written modification prior to the expiration of the applicable term period. The following dates are tentative projections:

Base Year: 18 May 2026- 17 May 2027 Option year 1: 18 May 2027-17 May 2028 Option year 2: 18 May 2028-17 May 2029 Option year 3: 18 May 2029- 17 May 2030 Option year 4: 18 May 2030- 17 May 2031

9. PLACE OF PERFORMANCE

The work will be performed in buildings 116, 3322, 3322T, 280, 3376, and 3155 at Naval Base San Diego and building 661 at Naval Base Coronado.

10. WORK WEEK AND HOURS OF OPERATIONS

The Contractor shall provide services during normal working hours excluding federal holidays. Normal working hours are 0730-1600, Monday through Friday, unless requirements dictate otherwise. Exceptions can be permitted at the discretion of the Government. The following is a list of holidays observed by the Government:

Name of Holiday mailto:CNRSW_HQ_PARKING@us.navy.mil mailto:nbsd_baseaccess@us.navy.mil

New Year’s Day Martin Luther King Jr. Day President's Day Memorial Day Juneteenth Independence Day Labor Day Columbus Day Veteran’s Day Thanksgiving Day Christmas Day

If any of the above holidays occur on a Saturday or a Sunday, then such holiday shall be observed by the Contractor in accordance with the practice as observed by the assigned Government employees at the using activity.

11. DELIVERABLES

Performance Element

Performance Requirement

Surveillance Method

Frequency Acceptable Quality Level

Support Services Annually

COR or designated POC review per each annual visit.

Once per year

100% response rate for both service call confirmation and on site response.

Troubleshooting, Repairing, Relocating Physical Connections, Hooking Up or Installing New Connections, Running AV

Cables, Ensuring Computer Image Displays on Flat

Screens, Mounting AV Equipment

Within three Business Days.

Service requests will be initiated by the COR or designated POC via telephone and/or email.

The Contractor shall be on-site and ready to begin work at the designated time determined by the COR and Contractor. This will depend upon the booking and schedule of the area in question.

Normally this will be NLT 0900 within three business days following receipt of a request from the Government.

The Contractor shall confirm the request within one business day of receipt and respond by email and telephone call to the COR to determine a

COR or designated POC review per service call.

As needed 100% response rate for both service call confirmation and on-site response proposed time and meeting place for the site visit.