PCS JTF Industry Day Slides.pdf

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PCS JTF Industry Day 12 Aug 2025

Christopher Frost PCS JTF Contracting Officer

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PLAN OF ACTION

• Major General Curtis Opening Remarks

• Problem Statements 1 – 4

• Breaks throughout the day

• Industry Remarks

• Closing Comments

• Questions or concerns?

• Please see one of the Industry Day execution team members

• Venue Administration

• Emergency exits, facilities information

• Services provided and associated landing fee

• Introductions

• PCS JTF Leadership

• PCS JTF Panel

• Industry Day execution team

• Overview

• Agenda, Purpose, and Mission Statement

• 0800 -01600

• Standards of Conduct

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INTRODUCTIONS

• PCS JTF Leadership

• Major General Lance Curtis, Commanding General

• Mr. CJ Douglas, Deputy to Commanding General

• PCS JTF Panel

• COL Paul Licata, Director of Strategy

• COL Michael Ashton, Acting Defense Personal

Property Management Office (DPMO)

• Lt. Col John Naughton, Operations Officer

• Ms. Lynda Lang, TRANSCOM Directorate of

Acquisition

• Industry Day Execution

• Moderator, Christopher Frost, PCS JTF

Contracting Officer

• Personal Property Branch

• Andrew McClain

• Lauren Langhauser

• RJ Huelsman

• Ashley Johannes

• Regan Kluemke

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OVERVIEW

Time Topic

0700-0800 Arrival / Registration

0800-0815 Standards of Conduct, Problem Statement Overview

0815-0830 Opening Remarks PCS JTF CDR

0830-0950 Problem statement #1: Innovative Commercial Practices

0950-1010 Morning Break

1010-1130 Problem Statement #2: Workforce Incentivation

1130-1230 Break – Lunch

1230-1330 Problem Statement #3: Program Structure, Pricing and Claims

1330-1345 Afternoon Break

1345-1445 Problem Statement #4: Commercial Industry Ideas

1445-1500 Afternoon Break

1500-1600 Open Forum: Industry Remarks and statements

Purpose:

• The purpose of this event is to provide industry experts an equal opportunity to provide their inputs for JTF consideration.

• All information should be focused on what the JTF should consider for the improvement of the Defense Personal Property Program.

Mission Statement:

The DoD strives to provide customers with efficient and secure moves, limited claims and complaints, and improved quality of service. The Relocation Enterprise operates on the policy established by OSD, and military services. Through numerous program changes, the goal has been consistent: to make the PCS relocation process better for our service members.

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General Principles: This Industry Day is a crucial opportunity for open dialogue and collaborative problem-solving. The JTF values the expertise and insights of the household goods relocation industry and aims to utilize this feedback to drive positive change. To ensure a productive and efficient event, the following Rules of Engagement will be strictly enforced.

I. Conduct and Interaction:

I. No Individual Meetings: There will be NO one-on-one meetings with any member of the Joint Task Force (JTF), including the JTF Commander, outside of the structured Industry Day agenda. All interactions and feedback should occur within the designated sessions.

II. Engagement Appreciated: All participation and contributions are highly valued.

III. Data Collection: All notes and feedback will be captured by members of USTRANSCOM, Personal Property Branch (TCAQ-RP) to ensure a comprehensive record of the day's discussions.

IV. Structured Input: All industry inputs and comments will be delivered in an orderly manner. AQ will provide a microphone for each speaker to ensure clear and audible communication. Dialogue will flow between the industry experts and the panel.

V. Respectful Dialogue: All attendees are expected to maintain a respectful and professional demeanor throughout the Industry Day. Disruptive or discourteous behavior will not be tolerated.

VI. Focus on Solutions: All ideas and comments must be constructive and contribute to identifying solutions for improving the Household Goods Program.

II. Agenda and Time Management:

I. Strict Adherence to Schedule: Each problem statement and discussion topic will have a strict start and stop time. Please be prepared to present your ideas concisely and efficiently within the allotted time. AQ will provide time reminders.

STANDARDS OF CONDUCT

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III. Content and Scope I. Forward-Looking Focus: This Industry Day focuses on the future of the Household Goods Relocation Program and aims to improve operations. As the Government is undergoing significant reform, the focus of today is looking forward, not backward.

II. Unacceptable Solutions: "Business as usual" is not an acceptable solution. The goal is to identify innovative and effective approaches to improve quality at the curb.

III. Problem-Solving, Not Complaining: This is not a complaint session. Focus should be on identifying challenges and proposing solutions, not simply airing grievances.

IV. Valuation of Ideas:

I. Value of All Ideas: All ideas have value, provided they contribute to solutions and not problems.

V. Consequences of Non-Compliance: Failure to adhere to these Rules of Engagement may result in the following:

• Verbal warning

• Removal from the Industry Day event

VI. Acknowledgement:

By attending this Industry Day, all participants acknowledge and agree to abide by these Rules of Engagement.

STANDARDS OF CONDUCT

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Timeliness: On time pickup and delivery are critical to a high-quality relocation experience. Relocation vendors must pickup and deliver according to prearranged timelines.

Defining the Service Member Relocation Experience The US government has high expectations for companies engaged in moving household goods. The termination for cause of Home Safe Alliance offers a transformational opportunity to deliver Service members a quality relocation experience.

Accountability: Having a contract with clearly defined standards, oversight responsibilities, incentives and consequences increases accountability. Failure to perform in accordance with contractual obligations will result in adverse consequences for relocation vendors.

Trust: Service member relocation is about more than moving cargo; it is about caring for Service member’s memories. Relocation vendors must interact in a professional, respectful, and timely manner to gain and maintain Service member trust.

Clear and consistent standards are required for a quality relocation experience.

Modernization: Deliver modern digital management tools to enable stronger, faster and more transparent communication between industry and customers; and improve the claims process in the event of loss or damage.

The DoD strives to provide customers with efficient and secure moves, limited claims and complaints, and improved quality of service. The Relocation Enterprise operates on the policy established by OSD, and military services. Through numerous program changes, the goal has been consistent: to make the PCS relocation process better for our service members.

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PROBLEM STATEMENT 1

• Innovative commercial practices

• What can we do to improve service to our customers?

• What IT updates are available?

• What innovative practices are available to meet service member needs?

• What are commercial packing standards?

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PROBLEM STATEMENT 2

• Professional Workforce Incentives

• How do we incentivize a professional workforce for packing, loading, and delivery?

• What would enable move managers or agents to retain a qualified workforce?

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PROBLEM STATEMENT 3

• Program Structure, Pricing and Claims

• How are commercial services priced in this industry? How often does pricing need to be updated?

• What economic factors impact the moving industry? How can we improve the claims process?

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PROBLEM STATEMENT 4

• Commercial Industry ideas

• What are concepts or practices the PCS JTF should consider? Why?

• How do we incentivize performance?

• What are the advantages or disadvantages to move managers or agents? Why?

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• What are the major factors the PCS JTF should consider for enduring program reform?

• What subject did we not discuss today that is important?

• What suggestions are negotiable versus “must do”? Why?

• Final thoughts and comments?

INDUSTRY REMARKS

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CLOSING REMARKS