PCS JTF Industry Day Plan of Action_Final.pdf
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This document is a Permanent Change of Station (PCS) Joint Task Force Industry Day Plan of Action for market research on household goods relocation services. The event will be held on 12 August 2025 from 0700-1600 CST at Regency O'Fallon in Illinois, with the purpose of gathering industry expert input to improve the Defense Personal Property Program. The agenda includes four key problem statement sessions focusing on innovative commercial practices, workforce incentives, program structure/pricing/claims, and commercial industry ideas, followed by an open forum for industry remarks.
Participants are invited to submit voluntary written inputs, including a one-page summary of thoughts on problem statements and a narrative of suggestions for improving the DoD's household goods program. Submissions must be sent to transcom.scott.tcaq.mbx.pp-ghc-contractadmin@mail.mil by 1630 CST on 11 August 2025. All costs associated with attendance are the responsibility of the attendee, and a landing fee will be required for coffee and water. The primary point of contact is Christopher Frost, with questions to be directed to the provided email addresses.
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PERMANENT CHANGE OF STATION JOINT TASK FORCE
1 SOLDIER WAY
SCOTT AIR FORCE BASE, ILLINOIS 62225-5006
5 August 2025
SUBJECT: Permanent Change of Station (PCS) Joint Task Force (JTF) Industry Day Plan of
Action
• Purpose:
o The purpose of this event is to provide industry experts an opportunity to provide their input for PCS JTF consideration.
o All information should be focused on what the PCS JTF should consider for the improvement of the Defense Personal Property Program.
• Mission Statement:
o DoD provides Service members, DoD civilians, and their families with efficient and secure moves, limited claims and complaints, and improved quality of service. The
Relocation Enterprise operates on the policy established by OSD and military services. Through numerous program changes, the goal has been consistent:
to make the PCS relocation process better for our Service members, DoD civilians, and their families.
• Execution:
o The PCS JTF established a panel of subject matter experts to discuss the household goods relocation program.
o Problem statements have been developed to foster interactive dialogue between the registered industry participants and the JTF Panel. During these problem statement periods, the Government welcomes industry contributions to solve these problems.
o Please keep in mind we expect many of you to present a wide array of ideas and input, some of which may be divergent or directly contrary to another idea. As a result, while the PCS JTF will not be able to implement every discussion point as part of our strategic recommendations to the Secretary of Defense, the PCS JTF will consider everything you offer today in shaping our recommendations.
• Agenda:
Time Topic 0700-0800 Arrival / Registration 0800-0815 Rules of Conduct, Problem Statement Overview 0815-0830 Opening Remarks PCS JTF CDR 0830-0950 Problem statement #1: Innovative Commercial Practices 0950-1010 Morning Break 1010-1130 Problem Statement #2: Workforce Incentivation 1130-1230 Break – Lunch 1230-1330 Problem Statement #3: Program Structure, Pricing and Claims 1330-1345 Afternoon Break 1345-1445 Problem Statement #4: Commercial Industry Ideas 1445-1500 Afternoon Break 1500-1600 Open Forum: Industry Remarks and statements
• Problem Statements:
• Innovative Commercial Practices o What can we do to improve the service for our customers? What IT updates are available?
o What innovative practices are available to meet service member needs?
o What are commercial packing standards?
• Professional Workforce Incentives o How do we incentivize a professional workforce for packing, loading, and delivery?
o What would enable move managers or agents to retain a qualified workforce?
• Program Structure, Pricing and Claims o How are commercial services priced in this industry? How often does pricing need to be updated?
o What economic factors impact the moving industry? How can we improve the claims process?
• Commercial Industry ideas o What are concepts or practices the PCS JTF should consider? Why?
o How do we incentivize performance?
o What are the advantages or disadvantages to move managers or agents? Why?
• Written Inputs:
o Each company can provide the following written submissions before the industry day:
A one-page summary of thoughts or suggestions for the problem statements to be discussed on the industry day.
A clear and concise narrative of the company’s suggestions to improve the
DoD’s household goods program.
All written submissions are voluntary.
Submissions should be sent to transcom.scott.tcaq.mbx.pp-ghc-contract-admin@mail.mil by 1630 CST on 11 Aug 2025.
• Costs:
o All costs associated with attendance on the Industry Day and any written submissions are the sole responsibility of the attendee. Participation is voluntary and no reimbursement costs will be provided to any attendee.
o Landing fee: A landing fee will be required for all Industry Day participants for the use of coffee and water.
• Point Of Contact:
o Direct all questions to the primary and alternate POCs.
o Primary POC Christopher Frost, christopher.t.frost4.civ@mail.mil.
o Alternate POC, transcom.scott.tcaq.mbx.pp-ghc-contract-admin@mail.mil.
mailto:christopher.t.frost4.civ@mail.mil mailto:transcom.scott.tcaq.mbx.pp-ghc-contract-admin@mail.mil
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