PCaaS RFI Final.pdf

PC as a Service (PCaaS) - Request for Information

The US Marshals Service (USMS), Information Technology Division (ITD) and Procurement Division (PD) is seeking market research information on its PC as a Service (PCaaS) program through this Request for Information (RFI).

This requirement supports the US Marshals Service ITD and is global in scope, supporting all USMS locations around the world. The purpose of this RFI is to:

• Understand the variety and range of technical solutions available for meeting USMS PCaaS requirements;

• Understand the best practices and critical success factors for a successful PCaaS contract;

• Understand the pricing models and contract types that are optimal for these various models;

• Understand the various mechanisms for disposition of existing Government PC assets and the advantages and disadvantages of each;

• Understand the various approaches, and the timing thereof to replace existing Government assets with Contractor-furnished devices;

• Understand the optimal methods for addressing tech refresh of the devices and how industry would approach tech refresh;

• Understand the performance metrics that will be most useful in evaluating Contractor performance under such a model;

• Understand the various transition options to a future Contractor

• Evaluate industry interest in USMS PCaaS requirements and the types of businesses demonstrating this interest;

• Understand the capabilities of interested firms to deliver PCaaS on a global basis;

• Understand the unique constrains and conditions in various global locations that will impact delivery and performance.

Background:

• The USMS supports approximately 10,500 computers throughout 500 locations (including each U.S. State and Territory, plus 7 international sites;

• Current computers are as follows: Dell Latitude 7400-7450 models (~ 9,500), Dell Precision 3580-3590 models (~ 350), and Dell OptiPlex 7060-7020 models (~650)

The primary objectives of USMS’s PCaaS solution include:

• Maximum flexibility to manage and improve cost, schedule, performance, risks, and warranties required to deliver an effective and affordable PCaaS solution;

• Transparency into cost, schedule, technical and project-management performance and risk

• Quality services that are provided within specific parameters, committed service levels, and designated procedures.

USMS seeks to streamline invoicing, billing and payment, device ordering, delivery processes, standardized reporting, auditing and asset management.

The desired outcomes for USMS’s PCaaS solution include:

• A highly satisfying user experience reflecting the availability and timely delivery of devices, the technical characteristics of devices, easy and efficient online ordering, and timely and effective user support;

• Maximum choice of devices and technologies while balancing the cost of a complex portfolio of devices;

• Predictable pricing throughout the life of any resulting contract;

• Zero downtime when users are unable to use a device due to lack of inventory, timeframe for replacement or for other reasons;

• Maximum flexibility in ordering, distribution , and replacement;

• Rapid replacement of devices in all locations, to the maximum extent possible;

• Transparency into the cost of the service throughout the life of the device;

• Effective management of the performance risk of the selected approach;

• The ability to easily and seamlessly transitions, if needed, from a potential future PCaaS contract to a different Contractor or to the Government;

• Substantial reduction in the administrative and management burden on USMS ITD.

PARAMETERS

USMS is seeking to inform its plan to develop comprehensive support services to provide improved endpoint service delivery, faster configuration/provisioning, and an improved user experience through the delivery of a PCaaS program. USMS operates in a budget constrained environment and is seeking more predictable budget planning for endpoints and reduced day-to-day costs. The PCaaS program shall ensure the most up to date technology is available to Agency users through accelerated PC refreshes. USMS is considering the following high-level tasks through the delivery of a PCaaS program:

• The provision of personal computing devices to USMS employees and contractors at a price that represents the optimal technical-price tradeoff;

• An orderly transition of existing Agency-owned assets to the Contractor based on agreed-upon valuation framework and USMS asset/property management policies;

• Configuration of devices to USMS’s specific needs using only Agency approved configurations for software, hardware, and firmware;

• Rapid and efficient replacement of existing devices with Contractor-furnished devices in an optimal balance of speed, risk, and cost;

• Execution of the PCaaS consistent with USMS policies and processes;

• End to end lifecycle and asset management support;

• Online ordering capability for devices

• Online capability for managing repairs under and outside of warranty; the USMS currently uses Service Now to track and manage all repairs.

• Automation of the ordering process;

• A 24x7x365 global support function to assist users with resolving device issues, tracking replacement devices, etc;

• Rapid and efficient tech refresh of existing Contractor-furnished devices with replacement devices based on contractually stipulated rules and policies;

• Configuration of devices to USMS specific needs;

• Elimination of ownership and disposal burden for USMS; all USMS imaged solid state drives

(SSD) will be retained by the USMS

• Flexible and predictable FINANCING NEEDS AND TIMING;

• Use of diagnostic and other tools to forecast device failures and minimize or eliminate downtime;

• An easy and seamless transition from a potential future PCaaS contract to a different

Contractor or to the Government.

The applicable North American Industry Classification System (NAICS) code assigned to this requirement is 541519 Other Computer Related Services with a small business size standard of $34M.

THIS IS NOT A SOLICITATION. This notice is for informational and market research purposes only.

The USMS is conducting market research to determine interest and capability of potential sources.

This is not a request for proposal or quote, it does not constitute a solicitation and shall not be construed as a commitment by the Government. Responses in any form are not offers and the Government is under no obligation to award a contract as a result of this announcement.

Submission of any information in response to this market survey is purely voluntary. The Government assumes no financial responsibility for any costs incurred in response to this request for information. Telephone inquiries will NOT be accepted or acknowledged, no feedback on submissions will be provided and there will be no further solicitation information provided at this time.

SUBMISSION INSTRUCTIONS:

Interested parties who consider themselves qualified to perform the above-listed services are invited to submit a response to this notice by 1:00pm EDT on June 16, 2025 to Kim Ramsay at kim.ramsay2@usdoj.gov with the subject line RFI – PcaaS for USMS ITD. Your submission must include the following information, at a minimum:

1. Company profile that includes: UEI, Name and Address, Primary POC information, business size and type of ownership, socio-economic status/participation such as 8(a), WOSB/EDWOSB, SDVOSB and HUBZONE, SAM.gov representation and certifications, and other related documentation.

2. A brief statement/powerpoint of the company’s capability that relates to the described government requirement. Include established contracts for the above-described services such as GSA, NASA SEWP, etc.

3. Entire response shall be no more than 10 pages long, inclusive of pdf and/or PowerPoint documents.

mailto:kim.ramsay2@usdoj.gov