PCA-NIMH-00308 Statement of Work .doc

STATEMENT OF WORK (SERVICES)

(SOW)

GENERAL INFORMATION

Title of Project: OEM Repair and On-Site Service for InSight X3 DualC Laser System

The purpose of this acquisition is to obtain original equipment manufacturer (OEM) repair and on-site service for an InSight X3 DualC laser system, a critical component of an NIH-owned microscope. The system is currently non-operational, resulting in halted experiments and disruption to active research studies. The requested services will restore the laser system to full operational status in accordance with OEM factory specifications.

A field service technician supporting the DC/MD/VA region will perform on-site uninstallation, packing, and preparation of the laser system for shipment to the OEM factory. At the same visit, the technician will install a loaner laser system to maintain research continuity. Following completion of repairs (estimated 2–3 months), the repaired system will be shipped back to NIH, and a field technician will return on-site to remove the loaner unit and reinstall the repaired laser.

The scope of work includes all required labor, packing, crating, shipping (to and from the OEM facility), and travel. Shipping will be fully insured by the vendor, who will be responsible for the equipment during packing, transport, and repair, including liability for any damage up to and including full replacement of the system.

All travel associated with this service shall comply with Federal travel regulations, and costs shall not exceed Government-approved rates for airfare and per diem.

This acquisition is structured as a fixed-price service to cover the complete repair and service process, including all labor and logistics required to restore the system and maintain interim operational capability through the provision of a loaner unit.

Background Information and Objective:

The National Institute of Mental Health (NIMH) utilizes an InSight X3 DualC laser system (serial number 2317) as a critical component of an NIH-owned microscope used to support active research studies. The system is currently non-operational due to a failure requiring OM3-level repair. The extended downtime has resulted in halted experiments and has become mission-critical.

Period of Performance:

The period of performance shall begin upon award of the purchase order and conclude upon successful installation, testing, and acceptance of the repaired system, including activation of the extended warranty

SCOPE OF WORK

General Requirements:

Independently and not as an agent of the Government, the Contractor shall furnish all necessary services, qualified personnel, materials, equipment, and facilities not otherwise provided by the Government to perform the Statement of Work.

The Contractor shall provide original equipment manufacturer (OEM) repair and on-site service for the InSight X3 DualC laser system. All services shall be performed in accordance with OEM factory specifications and shall include all labor, parts, travel, shipping, and testing required to restore the system to full operational status.

Services shall include, but are not limited to:

· On-site visit by an authorized field service technician (DC/MD/VA region) to uninstall, pack, and prepare the laser system for shipment

· Installation of a loaner laser system during the same visit to maintain operational continuity

· Packing and crating of the laser system using OEM-specified materials and procedures

· Shipment of the laser system to the OEM repair facility and return shipment to NIH following repair

· OEM factory evaluation and diagnostics of the system

· OM3-level factory repair, including replacement of optics and all required components identified during evaluation

· Fully insured shipping arranged by the Contractor; the Contractor shall be responsible for the equipment during packing, transport, and repair, including liability for any damage up to and including full replacement of the system

· On-site reinstallation of the repaired system and removal of the loaner unit by an authorized field service technician

· Operational testing and verification that the system meets OEM factory specifications

· Provision of a one-year Gold Lasercare extended warranty, activated upon successful repair

All labor, including estimated hours for factory repair and field service, is included as part of the fixed-price service. Travel required to perform on-site services shall comply with Federal regulations and shall not exceed Government-approved rates for airfare and per diem.

The services described herein are based on OEM quotation (Q-203352-6) and represent a complete, end-to-end repair solution, including evaluation, repair, logistics, interim loaner support, reinstallation, and post-repair validation. All associated costs are included in the total fixed-price requirement.

Specific Requirements:

The Contractor shall perform OEM-authorized repair services necessary to restore the InSight X3 DualC laser system to full operational status. The Contractor shall be responsible for all activities required to complete the repair, including factory-level diagnostics, OM3-level repair, replacement of required components, and verification of system performance. The Contractor shall ensure that the laser system meets all applicable OEM factory specifications prior to return to service.

An authorized field service technician supporting the DC/MD/VA region shall perform on-site removal, packing, and shipment preparation of the system at the NIH facility in Bethesda, Maryland. At the same visit, the Contractor shall install a same-type loaner laser system to maintain operational continuity. Upon completion of repairs, the Contractor shall return the repaired system to NIH and perform on-site reinstallation, integration, removal of the loaner unit, and functional testing to the satisfaction of NIH technical staff.

The Contractor shall be responsible for all packing, crating, shipping (to and from the OEM facility), and insurance. The Contractor assumes full responsibility for the equipment during packing, transport, and repair, including liability for any damage up to and including full replacement of the system.

Repair services shall include all necessary labor, materials, and replacement components identified during OEM factory evaluation. OM3-level repair services may include replacement of optics and other internal components required to restore the system to full operational status in accordance with OEM specifications.

LEVEL OF EFFORT:

This requirement is based on OEM quotation Q-203352-6 and is structured as a fixed-price service. The quoted effort reflects the Contractor’s estimated labor, materials, shipping, and associated services necessary to complete the repair. All costs, including labor for evaluation, packing, installation, travel, and logistics, are included in the total fixed price.

GOVERNMENT RESPONSIBILITIES:

The Government will provide reasonable access to the NIH facility for on-site removal, installation, and testing activities. The Government will designate a technical point of contact to coordinate access, review deliverables, and confirm acceptance of services performed under this Statement of Work. No Government-furnished equipment, workspace, or information systems will be provided.

DELIVERY OR DELIVERABLES:

· Fully repaired and operational InSight X3 DualC laser system

· Documentation verifying compliance with OEM factory specifications

· Completion of on-site reinstallation, integration, and testing

· One-year Gold Lasercare extended warranty coverage

· Provision of a same-type loaner laser during the repair period

REPORTING REQUIREMENTS:

Formal written progress reports are not required. The Contractor shall provide status updates as necessary to coordinate repair activities, shipping, and on-site services. Documentation verifying completion of repair and compliance with OEM factory specifications shall be provided upon completion of services.

OTHER CONSIDERATIONS

Contractor travel is required for on-site removal, packing, installation, and testing at the NIH facility in Bethesda, Maryland. On-site services will be performed by an authorized field service technician supporting the DC/MD/VA region. All travel associated with this effort shall comply with applicable Federal travel regulations. Costs for airfare, lodging, and per diem shall not exceed Government-approved rates. All travel costs, service charges, and associated expenses are included in the total fixed-price of the contract.

Key Personnel:

No specific key personnel are designated for this requirement. The Contractor shall ensure that all personnel performing work under this Statement of Work are fully qualified, trained, and authorized by the OEM to perform installation, repair, and service of the InSight X3 DualC laser system. All services shall be performed by OEM-certified or OEM-authorized personnel.

Information System Security Plan:

This Statement of Work does not require the contractor to develop, access, host, or maintain any federal information systems.

Data Rights:

No data with restricted or proprietary rights will be produced under this Statement of Work. Documentation provided will be limited to service and performance verification materials.

Section 508—Electronic and Information Technology Standards:

This requirement does not include the development, procurement, maintenance, or use of Electronic and Information Technology subject to Section 508 requirements.

Publications and Publicity:

The contractor is not authorized to publish or publicly release information related to work performed under this Statement of Work.

Confidentiality of Information:

The contractor may have incidental access to sensitive research environments during on-site installation. The contractor shall safeguard any non-public information and shall not disclose such information without prior written approval from the Government.

ATTACHMENTS

1. Independent Government’s Cost Estimate

2. Evaluation / Selection Criteria Version 11-30-2016-1

FAR Part 11—Describing Agency Needs