Past Performance Questionnaire.docx

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Attached to
3650--IPD Removal with Tote Line Upgrade and Medium Mover Dispenser I Lancaster CMOP
Solicitation number
36C77025Q0220
Issued by

About this file

This document is a Past Performance Questionnaire for a federal contract opportunity related to demolition, procurement, and installation of Tablet and Capsule Automation (TCA) equipment at the Lancaster (Dallas) CMOP (Consolidated Mail Outpatient Pharmacy). The questionnaire is designed for a reference contact to evaluate a contractor's past performance across 17 specific performance criteria, rating each from 0 (Neutral) to 5 (Exceptional) in areas such as personnel management, problem-solving, responsiveness, and overall contract execution.

The associated federal contract opportunity (Solicitation Number 36C77025Q0220) involves replacing existing pharmacy automation systems at the Dallas CMOP with new, more efficient equipment. The project requires a systems integrator to design, build, and integrate a new TCA area and upgrade tote line equipment, with specific hardware requirements including pucks, conveyance systems, labelers, weight scales, dispensers, canisters, cameras, workstations, and other pharmacy automation components. The system must fully integrate with the existing Pharmacy Operating System (POS) and meet accuracy, timeliness, and throughput requirements for the VA Veterans Health Administration.

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Attachment – Past Performance INSTRUCTIONS TO PRIME CONTRACTOR: (Contractor submitting quote):

Complete the CONTRACTOR INFORMATION section. Save the document. Send an electronic or hard copy print of the form to each of your reference contacts, asking them to please complete the form and submit it according to the instructions, below.

Company Name

Street Address

Point of Contact

City

Point of Contact Phone Number

State

E-Mail Address

Zip Code

Solicitation Number
36C77025Q0220
Description of Work
Demolish, Procure, and Install TCA equipment for Lancaster (Dallas) CMOP

INSTRUCTIONS TO REFERENCE CONTACT

Please complete the following pages as a past performance Reference Contract for the entity named above. Once completed, please return the form to: Kelley Cunningham at Kelley.Cunningham@va.gov.

RESPONDENT INFORMATION [completed by Reference Contact]

Government Agency or Company name

Street Address

POC Name

City

Phone Number

State

Fax Number

Zip Code

Email

Contract Number

Prime or Subcontractor

Dollar Value

Period of Performance

Description of services provided

Location of services provided

PERFORMANCE INFORMATION: Choose the number on the scale of 0 (Neutral) to 5 (Exceptional) that most accurately describes the contractor’s performance or situation. PLEASE PROVIDE AN EXPLANATION FOR THE OVERALL RATING in the Remarks section, below (text box will expand to whatever extent is necessary).

0
1
2
3
4
5
NEUTRAL
UNSATISFACTORY
MARGINAL
SATISFACTORY
GOOD
EXCEPTIONAL
No record of past performance or the record is inconclusive.
Performance did not meet most contractual requirements. There were serious problems and the contractor’s corrective actions were ineffective.
Performance did not meet some contractual requirements. There were problems, some of a serious nature, for which corrective action was only marginally effective.
Performance met most contractual requirements. There were some minor problems and corrective actions taken by the contractor were satisfactory.
Performance met all contract requirements and exceeded some. There were a few minor problems, which the contractor resolved in a timely, effective manner.
Performance exceeded all contract requirements. There were no problems.
The Contractor …
0
1
2
3
4
5
1.
Provided experienced managers and/or supervisors with the technical and administrative abilities needed to meet contract requirements.
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2.
Demonstrated ability to hire, maintain, and replace, if necessary, sufficient qualified personnel throughout the contract period.
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3.
Ability to fill staff vacancy in a timely manner.
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4.
Home office participated in solving significant local problems as necessary.
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5.
Had sufficient personnel to monitor, support and provide oversight for large numbers of staff at geographically dispersed locations.
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6.
Provided highly qualified personnel throughout the life of the contract.
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7.
Corrected deficiencies in timely manner and pursuant to their quality control procedures.
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8.
Provided timely resolution of contract discrepancies
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9.
Identified problems as they occurred.
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10.
Suggested alternative approaches to problems.
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11.
Displayed initiative to solve problems.
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12.
Managed on-boarding and background investigation process efficiently and timely.
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13.
Was responsive to contract changes.
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14.
Maintained consistent staffing levels for positions in cases of call outs, illnesses, injuries, etc.
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15.
Cooperated with Company/ Government personnel after award.
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16.
Was the contractor ever issued a cure or show cause notice under the referenced contract? If yes, explain outcome in “remarks.”
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YES
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NO
17.
Would you award another contract to this contractor? If not, please explain in “remarks.”
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YES
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NO
18.
OVERALL PERFORMANCE RATING:
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REMARKS (Please use as much space as is needed – the box will expand as you type).

I hereby certify that the information that I have reported above is accurate to the best of my knowledge.

Printed Name

E-mail address

Business Title

Signature

Date

File details come from the government source that posted it. Updated .