PAR EX Rep - PWS.pdf

Performance Work Statement (PWS)

On-Site Contractor Representative (OSCR)

Par Excellence Weight-Based Point of Use (WBPOU) Support

New Orleans Veterans Affairs Medical Center (VAMC)

1.0 Description of Services

The Contractor shall provide one (1) trained On-site Contractor Representative (OSCR) to support Par Excellence Weight-Based Point of Use (WBPOU) inventory systems at the designated

New Orleans VA Medical Center. The OSCR shall deliver full lifecycle support, troubleshooting, training, coordination, and reporting to ensure proper operation and sustainment of WBPOU bin/scale systems.

2.0 Scope

The OSCR shall support all WBPOU systems deployed throughout the medical center and its associated Community-Based Outpatient Clinics (CBOCs) and Health Care Centers (HCCs). Duties include daily system monitoring, physical item handling, inventory accuracy validation, and communication with VA Supply Chain personnel, the Commodities Program Manager, and Par

Excellence helpdesk.

3.0 Applicable Documents

All work shall comply with:

• VA Supply Chain Management policies

• Local facility procedures

• Par Excellence WBPOU system requirements and operational standards

• Direction from the New Orleans VAMC Supply Chain Analyst Supervisor and Commodities

Program Manager

4.0 Performance Requirements

4.1 System Troubleshooting & Technical Support

The OSCR shall:

• Diagnose and resolve issues with bin/scale units.

• Address controller, PAR EX database, and non-user-induced system errors.

• Maintain a ready mobile troubleshooting kit.

4.2 Item Lifecycle Management

The OSCR shall:

• Register new items and deregister obsolete or recalled items.

• Perform physical handling of inventory materials during registration actions.

• Maintain alignment between physical inventory and system records.

4.3 WBPOU System Maintenance

The OSCR shall act as the primary technician for all WBPOU systems and ensure operational performance across all assigned locations.

4.4 Training & Knowledge Transfer

The OSCR shall:

• Provide training to secondary personnel in system operation and procedures.

• Conduct training only with the approval and direction of the Supply Chain Analyst

Supervisor.

4.5 Coordination & Communication

The OSCR shall:

• Collaborate with New Orleans VAMC Supply Chain Analyst Supervisors and Commodities

Program Manager.

• Maintain weekly communication with Par Excellence helpdesk.

• Interface with OI&T to resolve technical issues outside the OSCR’s control.

4.6 Macro Oversight

The OSCR shall:

• Verify successful execution of the daily Quantity on Hand Replacement Macro.

• Validate the weekly Add/Edit POU macros and maintain execution schedules.

4.7 Error Analysis

The OSCR shall conduct detailed analysis of discrepancies, including packaging weight variances and unit-of-issue inconsistencies, and implement corrections to maintain data integrity.

4.8 System Sustainment

The OSCR shall:

• Proactively identify upstream system risks.

• Maintain primary and secondary inventory points to ensure continuous operational readiness.

4.9 Project Support

The OSCR shall:

• Assist with large-scale WBPOU implementations, expansions, and activations.

• Independently manage smaller projects including SKU replacements and recall-related deregistration.

4.10 Storage Optimization

The OSCR shall analyze and modify bin/scale configurations to optimize storage space and coordinate replacement of faulty components at no cost to VA.

5.0 Performance Standards

Requirement Performance Standard Acceptable Quality

Level (AQL)

System Troubleshooting Issues resolved within established timelines 95%

Registration/Deregistration

Accuracy

Alignment of physical and system inventory 99% accuracy

Macro Verification Daily and weekly macros verified and documented 100%

Requirement Performance Standard Acceptable Quality

Level (AQL)

Training Training provided when scheduled and documented 100% compliance

Reporting Weekly reports submitted on time 100%

System Uptime WBPOU systems maintained at full operational readiness 98% uptime

6.0 Deliverables

6.1 Weekly WBPOU Operational Report

A detailed report summarizing:

• Completed tasks

• Outstanding issues

• Error analysis and resolutions

• Macro execution verification

• Project status updates

6.2 Training Documentation

Records identifying who was trained, content covered, and dates.

6.3 Discrepancy & Error Analysis Reports

Documentation of item discrepancies, causes, and corrective actions.

6.4 Project Activity Logs

Status of expansions, activations, SKU replacements, and recall processing.

7.0 Government-Furnished Property and Services

The Government will provide facility access, workspace, user credentials, and system access required for performance. The Contractor shall provide all tools necessary to perform assigned duties, including a mobile troubleshooting station.

8.0 Place and Hours of Performance

Work shall be performed onsite at the designated Alexandria VAMC and its associated clinics during

Government-established working hours unless otherwise approved.

9.0 Security Requirements

The OSCR shall comply with all VA privacy, security, and facility access requirements. No sensitive information may be accessed or removed from VA premises without authorization. OSCR should already have PIV credentials to access inventory systems used by VA.

10.0 Quality Assurance

The Government will evaluate performance through:

• Review of weekly reports

• Inventory accuracy audits

• Feedback from VA staff

• Observation of work quality and timeliness

11.0 Period of Performance

One base year with four option years, following the Contractor’s proposed escalation of 2% annually.